Please be CAREFULLY using trading polish platform Bitbay.net (OWN me 3000Eur)

[mdayonliner]

Theses scammers dont reply me via email for an ending about my detailed asked Qs.


In there chat on there website i will get always told to wait.They dont even hold on there agreements they have written me,still today no Email after i send them a couple time an complain on there website.

Police is involved in this.I will not find a solution with them from theire side except from local government help.

i will keep u up to date.

i hope they will investigate about this company or shut them up

so still now BEWARE OF THIS COMPANY IN POLAND.

Any update yet? I see the user (https://bitcointalk.org/index.php?action=profile;u=252173;dt) is active but no response since his last and only one post here. Seems like he does not care about the accusation at all.

[1714615782]

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[1714615782]

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[1714615782]

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[merve arslan]

after 31 days this is the actual situation.
Nothing.Just bullshit
https://gyazo.com/b80dc6ef6d69206565762b6bbcf149ca

After my few detailed questions no answer anymore.
These  stupid people are pure scam.Penalty will come.You have done a few crimes...
All cost at court with laywer,driving the way to poland ect. will go to your back!

[BitBay*]

We have just sent you another email with details.

----------------------------------

Information for Bitcointalk community to sum up this thread - because we would like to be as much transparent as possible:

When we have justified suspicions that any user's activities may constitute a violation of regulations or even a crime, the case is analyzed by us more precisely. If the doubts cannot be explained to the benefit of the user, in accordance with our terms of use (and above all - The European Union’s Fourth Anti-Money Laundering Directive) the specific account has to be blocked and the case is always referred to the competent law enforcement authorities. We wait for authorities' decision on what can be done with the funds.

Moreover, as any other platform that is obliged to follow indications in The European Union’s Fourth Anti-Money Laundering Directive we ask BitBay Users to submit only authentic documents during the KYC procedure.

Unfortunately, such threads may influence your opinion on the entire service, however, there are many Users that fully understand that compliance with the law is crucial for cryptocurrency exchanges to be safe for Users and necessary for cryptocurrency business area to develop.
We believe that it would be best to see for yourself if after the acceptance of legit KYC procedure any problems with funds withdrawal happen. Therefore we ask also for your understanding.

[merve arslan]

Ok guys,
Its a waist of time with these people fro bitbay.net talking further.

Today i got a new email with another excuse.They think my id is false and im not the real person.After there ecxuse of " financing terrorism, or hacked account whatever ...."
I get this information AFTER i was verfied.Next think pay in into my account is Ok ,this works easily but payout that wasnt work.Make your own opinion of this.Dont forget there scam warning reviews on facebooks if they are legit.




Under this exuse they dont want send the money back.WHO give them the right of not send the money back to the bankowner where the money does come from?They have no right.
Here i copy what they have written.Today is the 35 day and they give a shit about what they even write,these liars.


"In the case of adding funds to the Account using the bank transfer made from a bank account not belonging to the User, the funds shall be returned within 30 days returned, at the sender's cost and risk, into the bank account from which they were initially transferred. If the sender cannot be identified, the funds shall be returned into the account of Poczta Polska S.A. or another operator via which they were transferred. The amount corresponding to the costs of performing the transfer by the bank of BitBay shall be deducted from the returned amounts. If the amount to be returned is lower than the amount mentioned at paragraph 9 above, it will be deducted as handling costs. "

Did they hold there word from this text,?? NOOOOO
U send the case to law enforcment,give me contact details for further investigation ,they need also my contact information.


Now to my other questions,u never answered me them directly. (seem like lies have no substance )
. DID U CALL MY LOCAL POLICE I SEND YOU INFORMATION?
                                        

 DID U CALL MY FUCKING BANK I SEND YOU AND ASKED IF MONEY WAS LEGIT OR BELONG TO ME?               ---------> ( they didnt so what they are investigating,?? )

                                        
 WHO IS RESPONSIBLE FOR THIS?THERE CUSTOMER SUPPORT HOTLINE NOWBODY CAN HELP BECAUSE THEY ARE NO RESPONIBLE FOR THIS.



I know that they work with my money its there new buissnes model seems like there biz doesnt work anymore.we see at court.






TO ALL PEOPLE FROM HERE DONT AND NEVER DEAL WITH THESE SCAMMERS.

[wwzsocki]

We have just sent you another email with details.

----------------------------------

Information for Bitcointalk community to sum up this thread - because we would like to be as much transparent as possible:

When we have justified suspicions that any user's activities may constitute a violation of regulations or even a crime, the case is analyzed by us more precisely. If the doubts cannot be explained to the benefit of the user, in accordance with our terms of use (and above all - The European Union’s Fourth Anti-Money Laundering Directive) the specific account has to be blocked and the case is always referred to the competent law enforcement authorities. We wait for authorities' decision on what can be done with the funds.

Moreover, as any other platform that is obliged to follow indications in The European Union’s Fourth Anti-Money Laundering Directive we ask BitBay Users to submit only authentic documents during the KYC procedure.

Unfortunately, such threads may influence your opinion on the entire service, however, there are many Users that fully understand that compliance with the law is crucial for cryptocurrency exchanges to be safe for Users and necessary for cryptocurrency business area to develop.
We believe that it would be best to see for yourself if after the acceptance of legit KYC procedure any problems with funds withdrawal happen. Therefore we ask also for your understanding.

The first question is why have Bitbay verified this account if the ID was not authentic? OP shouldn't be verified in the first place.

Tell me please how is it possible that only after deposit Bitbay found out that documents are not good or even not authentic.

This case should be ended on verification if there was any sign of counterfeit documents.

One more time, why you let this person believe that everything is good and let him deposit if there was a problem with documents?

I understand fully this member and my negative trust stays until this case will be resolved or proper explanation provided.

[Kemarit]

I knew that it's going to be the excuse. They will throw everything, like you sending fake KYC, (in the first place how do they know it's fake), are you basing everything on IP adress? What if the users used VPN or TOR? The hard part is that you have accepted his funds to be deposited on your platform and then with it comes to withdrawal. And just don't throw "4th Money Laundering Directive", argument here, give us specifics.

[BitBay*]

We use various mechanisms for AML purposes - not only rejection of KYC process. All of them are applied individually, respectively to a case and all of them are used in accordance with applicable law. Please understand, any forum is not the proper place to share details regarding any case related to AML, because it is normal that neither authorities nor courts will share or provide with details e.g. in this thread. All cases are processed individually and in accordance with the law.

The only party, which may share on social media the cause in such situations is "the user" with blocked account. Nevertheless, it never happens that data are shared in public by "the user" objectively - for obvious reason.

@wwzsocki there are many scenarios that can occur and be detected by AML mechanisms after the course of account verification (e.g. the usage of modified documents for KYC of another account). Above all, we always try in many steps to provide the user a way to explain his actions - if there is any doubt. However, having had justified suspicions, the case is forwarded to law enforcement authorities for decision. The law enforcement authorities maintain contact with us and the user. At this stage we are not able to speed up the solution (however much we would like a quick solution).

In conclusion, cases related to AML topic have a very negative impact on opinions, but the constantly increasing numbers of our active users understand our obligations that are necessary for crypto exchange to work and develop. If the mechanisms had been used not only on users, who break the rules or the law, BitBay would not have had any chance to provide with services any further. Ordinary users, who comply with the regulations and the law do not experience blocked account or blocked funds.
AML policy, procedures are applied so that the exchange can operate within the limits of applicable law and therefore influence in a positive way the opinion on safety and transparency of cryptocurrency platforms (especially providing FIAT currencies) all over the world. It is all for the crypto investors - not against them. Here we ask for your understanding.


https://bitbay.net/en/terms-of-use-malta

"§ 9 Transaction security procedures
1. If BitBay reasonably suspects a commitment of a crime, in particular, it suspects that funds or cryptocurrencies that are the subject-matter of the transaction originate from an offense, BitBay shall be entitled to block the transaction or the User Account, as well as to notify the law enforcement and the judiciary authorities about its suspicion. The notification referred to in the preceding sentence is made independently of other actions taken independently by BitBay. BitBay shall have the right to block the User's Account until the doubts are clarified (e.g. by re-verification of the User) or the relevant decision of the relevant authority is obtained."

[The Cryptovator]

~snip~

Same excuse every time, it's strange to me that you are blocking users account and freezing fund only based on suspicion. Sometimes you are telling about money laundering and sometimes telling about fake KYC. If like that then how you had verified this user account previously? Your stuff was drunk ? All drama are happening after received fund. If you are fair enough then why not refunding fund on source account? You have no right to freeze user like this. Please don't play with peoples's hard work money.

[jojo69]

BitBay...you can get in, but you can't get out.

Where have I heard this story before?

[BitcoinGirl.Club]

BitBay...you can get in, but you can't get out.

Where have I heard this story before?

It's common practice to play with people's money. These businesses are finding every possible way to take away our money. They won't mind giving but when you want to take out, they will give you everything to stop you.

I am tired of this old tricks.

[Kemarit]

How can you detect if the user has indeed fake his KYC? What steps? Are you looking closely at the documents being send if there's is some alterations? Or do you have a database to compare the documents? Because you tell us that you have 'suspicions', how did you arrived on that? Who decides if the document is suspicious to you?

[wwzsocki]

@wwzsocki there are many scenarios that can occur and be detected by AML mechanisms after the course of account verification (e.g. the usage of modified documents for KYC of another account). Above all, we always try in many steps to provide the user a way to explain his actions - if there is any doubt. However, having had justified suspicions, the case is forwarded to law enforcement authorities for decision. The law enforcement authorities maintain contact with us and the user. At this stage we are not able to speed up the solution (however much we would like a quick solution).

In conclusion, cases related to AML topic have a very negative impact on opinions, but the constantly increasing numbers of our active users understand our obligations that are necessary for crypto exchange to work and develop. If the mechanisms had been used not only on users, who break the rules or the law, BitBay would not have had any chance to provide with services any further. Ordinary users, who comply with the regulations and the law do not experience blocked account or blocked funds.
AML policy, procedures are applied so that the exchange can operate within the limits of applicable law and therefore influence in a positive way the opinion on safety and transparency of cryptocurrency platforms (especially providing FIAT currencies) all over the world. It is all for the crypto investors - not against them. Here we ask for your understanding.


https://bitbay.net/en/terms-of-use-malta

"§ 9 Transaction security procedures
1. If BitBay reasonably suspects a commitment of a crime, in particular, it suspects that funds or cryptocurrencies that are the subject-matter of the transaction originate from an offense, BitBay shall be entitled to block the transaction or the User Account, as well as to notify the law enforcement and the judiciary authorities about its suspicion. The notification referred to in the preceding sentence is made independently of other actions taken independently by BitBay. BitBay shall have the right to block the User's Account until the doubts are clarified (e.g. by re-verification of the User) or the relevant decision of the relevant authority is obtained."

I have asked you why this user was verified if there was a doubt that he used counterfeit documents?

BitBay can't provide details here and only OP is able and obligated to do it.

From what I understand BitBay is still accusing this user to use false documents for verification.

I don't know now if OP used this document when he was doing first time KYC or later when he was asked for additional documents?

I assume that this has to be later because he was verified in the first place and that is why he decided to deposit.

And now to OP.

As you see BitBay won't or can't share these details in the open and that is why you have to share (if you want) which documents they are referring to and when have you send this document to verification before or after the deposit?

[merve arslan]

@ bitbay.
I made this topic to get help ,warn about you and to increase the pressure against your scamming work methods.
Still u not answer me via mail and answer about my DETAILED Qs.

Talking further here is waisting time.We will see at court ,and all of your co workers are responsible to ( Adam, amanda, patrick  )We will met and not on the friendly way .

To the last user again.I was 100% verified.It means i made all my verification BEVOR i made any transfers.After these scammer freezed my account( funny think PAY IN works 100% ) I send them a live selfie ect.Nothing help.The selfie was 100% clear and correct like the format they want.
My patienes is OVER.

Do you have any proof about your excuse Bitbay?
 Your first exuse to hold my money was my account was hackend im not the real owner.

Secound you come with storys like money could be for "financing terrorism" , DUDE the money was send from an legit legal traceable source from my bankaccount are you 100% stupid?

Now there third exuse is my docs are counterfeit.I mean how deep can u sink ,this money was send from AN TRACEABLE BANKACOUNT.--> I send them all proof also from online banking,i send them all screenshots.

WHY U CANT SEND MONEY BACK TO BANKACCOUNT? What has it to do with " counterfeid docs"Which legal juristic  right u have to do this?Dont come to me with your standart bla bla bla text.



you are nothink like an thief.

THEY ARE NOT COOPERATE WITH NOBODY.They didnt call my bank or my local police station where i made an lawsuit against them.These stupid people doing there own rules and enrich of customers money for their own lifestyle ,everthink for "security reasons".

Because bitbay never reply me directly to my questions its cleare more than enough that these have nothing against me for there behavour.To make it short u have done a few crimes at the same time against me.
You are 100% responsible for everthink.


I cant understand why these company is still allowed to advertise here ect.These people should be banned.
Make your own research about this company.My job is done with this.

[wwzsocki]

This situation clearly shows that exchanges can do literally everything with our money and use all kind of excuses as their weapon.

There is no need to ban BitBay because we have negative reputation feature and our members will be warned thanks to OP.

[Kemarit]

This situation clearly shows that exchanges can do literally everything with our money and use all kind of excuses as their weapon.

There is no need to ban BitBay because we have negative reputation feature and our members will be warned thanks to OP.

And that is the scary part, they can confiscate our funds anytime they want without any justification or something. The sad part is that we are users are going to accused of everything in the book. Again, this is like a one way street, you deposit your money and then when you wanted out, you can't because of their 'suspicions'. Just a suspicions and all your funds are gone and worst part of it is that the exchange is going to keep it, so it's blatantly stealing.

[merve arslan]

at bitbay.

can u PROOVE me know you have written me?Who in this world you think you are?

After i was 100% verified,also with a couple of selfies ,why u tell me know my id is false and faked?
Proove it!Your company are nothing like a bunch of scammers.
U own me 3 k.
U didnt send the money back,dont you fucking thing the money come from nothing?It comes from my legal german bankaccount.
I swear to you that We see in this world always  once again ,and not on the friendly way.

[r34tr783tr78]

I hope your will get your money back. Try to make a summary of the main facts on the OP including the links to your scans and evidence. Many users wont read everything. And with time this thread will grow bigger.

[wwzsocki]

OP any update from BitBay in this case? Did something change from the last time?

Let know if this is possible. I assume there is no progress.

[gokhanata]

Two days ago I took 6.65 ETH but did not invest in my account and they stalled me by saying there was a technical problem. they blocked my account today. does no explanation. they've stalled me so far and now they've blocked my account. This site is dishonest.

[wwzsocki]

Two days ago I took 6.65 ETH but did not invest in my account and they stalled me by saying there was a technical problem. they blocked my account today. does no explanation. they've stalled me so far and now they've blocked my account. This site is dishonest.

That was your first time there just like OP deposited and account blocked? Any additional info from Bitbay today or just a blocked account with no info at all?

OP if you don't answer for a longer period of time I would remove red trust from Bitbay account.