Bitcoin Forum

Hello

My balance on IDEX are gone....

IDEX live support says that I may have accessed a phishing website, but I haven't...

My account: 0xeD1a13DCE13c2FD1FDB094e31fd0c69513566F0C

The funds have been transferred to the following account.
0x47D9A519529EBCc1491480ACdc145B996A44EEF8

Is it true that my funds have been... hacked?

If this address is not yours: 0x47D9A519529EBCc1491480ACdc145B996A44EEF8 than it means you got hacked. Probably phishing. Idex can't help you. Sorry, this is the worst part of crypto.

Yes may be you have accessed phishing websites & your wallet got compromised by stealing your private keys. The only thing you can do now is to comment hackers wallet in etherscan or Ethplorer section to return your fund. Also have eye on the transaction of the hacker as he can transfer this funds on the exchanges & now a days exchange also helps to catch hackers.

I'm sorry to say but transaction is irreversible so I don't think you can get your tokens or funds back. There's a lot of ways that hackers can get your login info or even your private key. So I suggest you try to check your PC for malicious malware or something, just to be sure.

Idex is a bad exchange, but it is difficult to be hacked. So I'm afraid your computer has a virus or has malicious software stealing your information and private key. It's best to check your computer and make it clean and start creating another wallet

This is unfortunate. If tokens were transferred from your account to another that you don't know, then you might have been hacked. Maybe you have visited a phishing site that got information to your login or security information. There is nothing now you can do to it but use another wallet has more security features.

I think, not your IDEX account that was hacked. Because I look you have withdrawn your balance from IDEX to your Personal wallet. So, I think this has absolutely nothing to do with your IDEX account, But your private key has been hacked. yeah your personal wallet has been hacked, not a hacked IDEX account.
I don't know what phishing site you have accessed, even yourself don't know if you have been hit by a phishing attack.
Yeah, I think no one can help you to return your balance, unless the hacker is willing to return it. I can only suggest that you be more careful to save your private key.

I've experienced what I've experienced, I lost all the assets I have on Idex. All cannot be prevented, we can only surrender. because everything has happened, my advice is that you must be patient and return to enthusiasm to work. Because your lost assets will never come back, I'm sure you got pished so hackers can enter your account. keep up the spirit of friends.

THis might be true that you accessed a phishing site!
you must prevent doing it on your own! how is it possible? you can go to coinmartketcap.com first and get the correct link there.
If you already access it, kindle bookmark it so you dont need to do it the next time.
IDEX problem is same as what ETHERDELTA AND FORKDELTA before. why? you need to put your PRIVATE KEYS to have an access on trading so beware!

You should be careful in clicking website especially exchange website because many people tend to create a phishing site and once you log in they will know all information about your wallet and they will steal your funds. Sad to say you totally lose your funds and you can't recover it.

How do you log in to IDEX? What kind of software/hardware do you usually use? If it's not a phishing it's could be some kind of malware at your computer. Scan it thoroughly with popular anti-malware and anti-virus software.

That is not possible unless someone else has access to your idex account or private keys, so may be you had stored your private key at some unsafe place or maybe someone has phished you.

You have not posted if you are using metacert if not the support team may be right that you have accessed a phishing site it happens if the exchange does not have an authenticator or a verification sent to your email, this is a lesson learned for you.

Sorry to hear about your loss, the fund has been transfer to the hacker address and there is no way you can get the fund back.

Probably you accessed a phishing website or maybe you have some malware in your computer. Do a scan on your computer and remove the malware if you find.

If your funds are hacked on idex, you have some questions to ask yourself. Sometime, we tend to be very careless with our exchange PK and passwords and when something happens, we blame it on the exchange.

That is sad. :-\ If your money is not in your account, it was hacked somehow. Most probably you entered phishing site or your private key was hacked. Personally, I send my money to another wallet after using private key in any decentralized exchange.

I think it's not the Idex exchange fault, if you confirm that's not your ETH address and don't have make any transaction, then I'm sure that your idex account is compromised, I'm sure that you can't get back your token because this is customer issue, one of the most tricky methods to steal your password is phishing, you should immediately format your computer and change idex account password.

You got phishing, there is no solution your funds will not back. Don't save lots of tokens on exchange wallet, I only send tokens to the exchange wallet when I want to sell it.

If your funds have been transferred to another wallet, surely your wallet has been hacked. Maybe you access  m
phishing web when you want to access your wallet or access phishing web when you want to access the exchange.

How manage you fall for phishing scam ? Well I'm sorry this happened to you,don't ever leave huge funds on exchanges next time and as for me I don't use exchanges with accounts or that request private keys anymore ,I prefer exchanges with no profile ,just p2p exchanges like changelly or ethershift

I think you should check your computer, maybe your computer is infected with malware, if you download any software, you should check it on https://www.virustotal.com/ before downloading or install it .

Thank you for the advice you gave. Maybe I now have to use more security so that unwanted things happen. Because now it's very dangerous if we are not careful about suspicious links. Because this will have an impact on our life and death.

If you accessed any phishing site there is possibility to loose fund. You might not know when you clicked the link mate. If you lost the fund from your wallet then nothing cannot be done to have your money back.
What gone is gone only. People must keep secure their private key without saving on any site and saved in unsafe places.

You need to be careful because every login to others website maybe they will get your information. If that's not your address for sure you accout has been hacked. Try to contact the support of IDEx to know what is really happen to aware also the yser of this exchanges site.  Next time better to be vigilant more.

I'm sorry for you, if you have a habit of using private key to access IDEX before, stop using that method, it's very unsafe.

So many reason I don't think current dex is save or should I say the pishing site are the cause , it will be good to always check the site well before login at any time as those hacker are always at work to steal peoples money which they can use that time to build better thing to make people and the world grow but choose to be the bad egg , am sorry for the lost but you can still trace the wallet transaction to get help from exchange if any trade take place through the wallet.

Too bad the crook stole a lot of tokens.This is heart breaking. It was probably a phishing attack. Can you post the website here. Maybe we can help track down the crook. Did you earn them from hunting or you bought them yourself?

Oh so sorry, but I strongly believe you must have accessed the wrong idex URL. Or maybe there is a screen overlay tracker app on your device, probably a spyware or keyboard from a hacker, whereby your private key or mnemonic phrase get copied and sent to the hacker without your permission. That's why I always advise crypto enthusiasts to use web3 browser extension tensions when accessing DEX.

It's pretty obvious that he has been phished already, and I'm sure that we are all sorry for him.

So let this be a lesson for everyone, no one is really safe, we really need to protect all our passwords, private key because those hackers are not stopping. Actually the attacks has been very troubling because it has doubled in the last 2 years or so. So everyone be safe and always run virus or malware scans and never exposes your pc or laptop by clicking links around.

I don't think IDEX would lie to you. and it seems like you have been hacked or phished by some links which granted to access your private key. While IDEX uses metamask or mew, I'm pretty sure you have a problem with your mew.

Must better to bookmark the site of the idex you wan to use.
Because Nowadays are to many phising site are using some popular exchange just like IDEX or any exchange, Must be careful look careful the site.

You know, in google adwords there is adv of fake idex and you have to be careful about it. That's what I am saying. Don't miss this opportunity, check twice your security!

It will be good you post the site you used here, perhaps it is a phishing Idex site. That will help to truly knows you got phished.
It is always good you bookmark the correct websites immediately you get them, so that you can always refer to them whenever the need be.

You should accept the truth. Because our crypto market has a lot of scammers and look forward to having people trust and accessing their website.
After this mistake, you should buy yourself a cheap laptop just to work, besides, you will not use any more applications. It will be good for protecting your money.

Look, no need to pour scorn on people just because they fell for a scam. Even the best of us will one day do something absolutely stupid. Remember even Github developers have fallen for phishing scams just because of one moment of carelessness.

BTW Changelly, which you have used, has also frozen people's funds before. So watch out.

Man it's obvious hack using a phishing website, you probably did that, check your browsing history in your browser it will be there (the phishing link).
The worst thing about crypto i that transactions are final & there i nothing to reverse it.

All i can say to you, next time use a whole browser for cryptos only, using it for exchanges, MEW,...crypto related only so no phishing attempt be able to get o your browser anymore, that's what i do.
You can use your other browser for navigating the internet like you usually do, but for crypto use use a browser for that specifically, good luck.

OP transactions through crypto are irreversible and no one can help you to take back those stolen funds you have. And if you are not familiar with the receiver's address, you really were hacked and there's no way for everyone here to get it back again.

Remember the website's you have logged in and see if those websites has SSL certificate or there were some misspelled letters for the URL. That's how people are becoming a victim of phishing links today, they are logging in through a wrong website like MEW.

I have always been doing like you said. I only using a whole browser for crypto only and using different browser for non crypto-related activity.

For OP, i agree with most people here that you must be visited the phising site. Don't ever click on suspicious link and always pay attention on website's url.

I’m 100% sure that you visited a phishing site such as ldex.com (L), the one you didn’t notice that one or two letters were replaced in the browser line.

Your wallet probably wasn't hacked on index, someone must have stolen your private keys without your knowing and transferred your tokens.

It has nothing to do with IDEX maybe you are a victim of phishing you should be careful on what you are clicking on emails check the source of the emails, if it is not a clone site check the URL, install phishing protections. What is your ethereum wallet? I suggest to use metamask for PC and trust or imtoken on android to avoid phishing.

I think your wallet is the one who is compromised directly, not the IDEX one, it is unlikely to get hacked after 124 days from the time of transfer, that's too long. Maybe you installed some malicious apps on your computer recently, and to mention, using IDEX, you are the one who is in control of your account, they have nothing to deal with lost assets for they also didn't control anything.


For dobolspeed3 (https://bitcointalk.org/index.php?action=profile;u=1050372) are you implying that you and OP is the same person? Be careful when switching accounts so you won't look obvious LOL

I think that is not your IDEX account but your Wallet.
You miss your private key and someone get it than can stolen your coin.

This should serve as a reminder to be wary of leaving coins on exchanges, even decentralized ones. As others have pointed out, this could either be malware on a computer obtaining the private key or a phishing website. Always make sure you scan your computer with an antivirus and keep the antivirus updated regularly.

That is totally true, when ever that happen, what you really can do is just let it go, because no matter what you do, you won't get your coins back.
Everything already been too late to do something about it.

nothing they can do with ur ballance
if u put ur key or login on phising or another site then that not idex responsibility
better if u do login use third party like metamask
thats help u a lot and can pretend from hacking or phising site

If the asset has moved your address you cannot do anything else to return it, I can only give advice to you the next time you have to make sure the website you are accessing is genuine or you can bookmark the website so that you don't get phishing again in the future

well, most thieves or hackers attack the wallet that you have and after that move all existing assets to the thief's wallet, on average there are many cases that happen like that, when hackers are able to master your wallet then it will be very dangerous.

If you didn't do it someone else did so no one can restore you your funds.
You probably entered private keys to phishing site.
Can you remember what was the link you have clicked, maybe it really was phishing site. Or my second guess is malware.