IDEX account hacked/compromised *HELP*

[tranquangvinh]

I think you should check your computer, maybe your computer is infected with malware, if you download any software, you should check it on https://www.virustotal.com/ before downloading or install it .

[dobolspeed3]

I think you should check your computer, maybe your computer is infected with malware, if you download any software, you should check it on https://www.virustotal.com/ before downloading or install it .

Thank you for the advice you gave. Maybe I now have to use more security so that unwanted things happen. Because now it's very dangerous if we are not careful about suspicious links. Because this will have an impact on our life and death.

[solarion]

Hello

My balance on IDEX are gone....

IDEX live support says that I may have accessed a phishing website, but I haven't...

My account: 0xeD1a13DCE13c2FD1FDB094e31fd0c69513566F0C

The funds have been transferred to the following account.
0x47D9A519529EBCc1491480ACdc145B996A44EEF8

Is it true that my funds have been... hacked?

If you accessed any phishing site there is possibility to loose fund. You might not know when you clicked the link mate. If you lost the fund from your wallet then nothing cannot be done to have your money back.
What gone is gone only. People must keep secure their private key without saving on any site and saved in unsafe places.

[bitcoin31]

You need to be careful because every login to others website maybe they will get your information. If that's not your address for sure you accout has been hacked. Try to contact the support of IDEx to know what is really happen to aware also the yser of this exchanges site.  Next time better to be vigilant more.

[nreal]

I'm sorry for you, if you have a habit of using private key to access IDEX before, stop using that method, it's very unsafe.

[Msworld83]

So many reason I don't think current dex is save or should I say the pishing site are the cause , it will be good to always check the site well before login at any time as those hacker are always at work to steal peoples money which they can use that time to build better thing to make people and the world grow but choose to be the bad egg , am sorry for the lost but you can still trace the wallet transaction to get help from exchange if any trade take place through the wallet.

[Ucy]

Too bad the crook stole a lot of tokens.This is heart breaking. It was probably a phishing attack. Can you post the website here. Maybe we can help track down the crook. Did you earn them from hunting or you bought them yourself?

[Dellosoft]

Oh so sorry, but I strongly believe you must have accessed the wrong idex URL. Or maybe there is a screen overlay tracker app on your device, probably a spyware or keyboard from a hacker, whereby your private key or mnemonic phrase get copied and sent to the hacker without your permission. That's why I always advise crypto enthusiasts to use web3 browser extension tensions when accessing DEX.

[Jating]

It's pretty obvious that he has been phished already, and I'm sure that we are all sorry for him.

So let this be a lesson for everyone, no one is really safe, we really need to protect all our passwords, private key because those hackers are not stopping. Actually the attacks has been very troubling because it has doubled in the last 2 years or so. So everyone be safe and always run virus or malware scans and never exposes your pc or laptop by clicking links around.

[RasenShuriken]

I don't think IDEX would lie to you. and it seems like you have been hacked or phished by some links which granted to access your private key. While IDEX uses metamask or mew, I'm pretty sure you have a problem with your mew.

[Westinhome]

Hello

My balance on IDEX are gone....

IDEX live support says that I may have accessed a phishing website, but I haven't...

My account: 0xeD1a13DCE13c2FD1FDB094e31fd0c69513566F0C

The funds have been transferred to the following account.
0x47D9A519529EBCc1491480ACdc145B996A44EEF8

Is it true that my funds have been... hacked?

Must better to bookmark the site of the idex you wan to use.
Because Nowadays are to many phising site are using some popular exchange just like IDEX or any exchange, Must be careful look careful the site.

[James678]

You know, in google adwords there is adv of fake idex and you have to be careful about it. That's what I am saying. Don't miss this opportunity, check twice your security!

[dabenko]

Hello

My balance on IDEX are gone....

IDEX live support says that I may have accessed a phishing website, but I haven't...

My account: 0xeD1a13DCE13c2FD1FDB094e31fd0c69513566F0C

The funds have been transferred to the following account.
0x47D9A519529EBCc1491480ACdc145B996A44EEF8

Is it true that my funds have been... hacked?

It will be good you post the site you used here, perhaps it is a phishing Idex site. That will help to truly knows you got phished.
It is always good you bookmark the correct websites immediately you get them, so that you can always refer to them whenever the need be.

[tonyja2017]

Hello

My balance on IDEX are gone....

IDEX live support says that I may have accessed a phishing website, but I haven't...

My account: 0xeD1a13DCE13c2FD1FDB094e31fd0c69513566F0C

The funds have been transferred to the following account.
0x47D9A519529EBCc1491480ACdc145B996A44EEF8

Is it true that my funds have been... hacked?

You should accept the truth. Because our crypto market has a lot of scammers and look forward to having people trust and accessing their website.
After this mistake, you should buy yourself a cheap laptop just to work, besides, you will not use any more applications. It will be good for protecting your money.

[slaman29]

How manage you fall for phishing scam ? Well I'm sorry this happened to you,don't ever leave huge funds on exchanges next time and as for me I don't use exchanges with accounts or that request private keys anymore ,I prefer exchanges with no profile ,just p2p exchanges like changelly or ethershift

Look, no need to pour scorn on people just because they fell for a scam. Even the best of us will one day do something absolutely stupid. Remember even Github developers have fallen for phishing scams just because of one moment of carelessness.

BTW Changelly, which you have used, has also frozen people's funds before. So watch out.

[ansi]

Hello

My balance on IDEX are gone....

IDEX live support says that I may have accessed a phishing website, but I haven't...

My account: 0xeD1a13DCE13c2FD1FDB094e31fd0c69513566F0C

The funds have been transferred to the following account.
0x47D9A519529EBCc1491480ACdc145B996A44EEF8

Is it true that my funds have been... hacked?

Man it's obvious hack using a phishing website, you probably did that, check your browsing history in your browser it will be there (the phishing link).
The worst thing about crypto i that transactions are final & there i nothing to reverse it.

All i can say to you, next time use a whole browser for cryptos only, using it for exchanges, MEW,...crypto related only so no phishing attempt be able to get o your browser anymore, that's what i do.
You can use your other browser for navigating the internet like you usually do, but for crypto use use a browser for that specifically, good luck.

[jossiel]

OP transactions through crypto are irreversible and no one can help you to take back those stolen funds you have. And if you are not familiar with the receiver's address, you really were hacked and there's no way for everyone here to get it back again.

Remember the website's you have logged in and see if those websites has SSL certificate or there were some misspelled letters for the URL. That's how people are becoming a victim of phishing links today, they are logging in through a wrong website like MEW.

[chipzeru]

Man it's obvious hack using a phishing website, you probably did that, check your browsing history in your browser it will be there (the phishing link).
The worst thing about crypto i that transactions are final & there i nothing to reverse it.

All i can say to you, next time use a whole browser for cryptos only, using it for exchanges, MEW,...crypto related only so no phishing attempt be able to get o your browser anymore, that's what i do.
You can use your other browser for navigating the internet like you usually do, but for crypto use use a browser for that specifically, good luck.

I have always been doing like you said. I only using a whole browser for crypto only and using different browser for non crypto-related activity.

For OP, i agree with most people here that you must be visited the phising site. Don't ever click on suspicious link and always pay attention on website's url.

[desticy]

I’m 100% sure that you visited a phishing site such as ldex.com (L), the one you didn’t notice that one or two letters were replaced in the browser line.

[Nasonn]

Your wallet probably wasn't hacked on index, someone must have stolen your private keys without your knowing and transferred your tokens.