Bitcoin Forum

Economy => Scam Accusations => Topic started by: Donnysu on March 27, 2019, 06:01:28 PM



Title: Bittrex - account disabled.
Post by: Donnysu on March 27, 2019, 06:01:28 PM
Good evening. I look forward to checking for 6 days, the account has been disabled and there is no answer! My ticket is 1604809. Itself from the Republic of Belarus, I worked with the exchange for 4 months, everything was in order. Who can help?
Not when there were no problems with the exchange, the account is in full verification.
Silence perplexes, the budget on the stock exchange is $ 26,000.


Title: Re: Bittrex - account disabled.
Post by: The Cryptovator on March 27, 2019, 06:58:53 PM
Are you sure your account was full verified? I don't think your account has been vitrified with KYC.

There is few possible reason why your account would ban on their FAQ  (https://bittrex.zendesk.com/hc/en-us/articles/115001352132-Why-is-my-account-disabled-)
Quote
Possible reasons your account may be disabled:

You requested that your account get disabled
We suspected your account was hacked and disabled it for you
You attempted to verify your account with an identification document that has already been used
Your account was involved in irregular trading activity
You violated the Bittrex terms of service

As far as I know Bittrex is disabling unverified account those has not yet submit their KYC verification document.

Quote
It is strongly recommended to deposit funds and trade after your account is verified.
 

Please read their terms and conditions (https://bittrex.zendesk.com/hc/en-us/articles/360001411486) so may be you will get your answer. However they should return users fund like coinbase even they are disabling account.


Title: Re: Bittrex - account disabled.
Post by: Donnysu on March 27, 2019, 07:14:01 PM
Are you sure your account was full verified? I don't think your account has been vitrified with KYC.

There is few possible reason why your account would ban on their FAQ  (https://bittrex.zendesk.com/hc/en-us/articles/115001352132-Why-is-my-account-disabled-)
Quote
Possible reasons your account may be disabled:

You requested that your account get disabled
We suspected your account was hacked and disabled it for you
You attempted to verify your account with an identification document that has already been used
Your account was involved in irregular trading activity
You violated the Bittrex terms of service

As far as I know Bittrex is disabling unverified account those has not yet submit their KYC verification document.

Quote
It is strongly recommended to deposit funds and trade after your account is verified.
 

Please read their terms and conditions (https://bittrex.zendesk.com/hc/en-us/articles/360001411486) so may be you will get your answer. However they should return users fund like coinbase even they are disabling account.
I can not withdraw funds, the account is written that is fully confirmed. Further there is no place.


Title: Re: Bittrex - account disabled.
Post by: harizen on March 27, 2019, 07:16:50 PM
Are you sure your account was full verified? I don't think your account has been vitrified with KYC.

Aside from OP mentioning that the account is in full verification, I doubt someone with decent funds on exchange will skipped on that although there are really some cases like that.

Or maybe "there are other reason why it's locked" that's why it triggers the alarm..

Good evening. I look forward to checking for 6 days, the account has been disabled and there is no answer! My ticket is 1604809. Itself from the Republic of Belarus, I worked with the exchange for 4 months, everything was in order. Who can help?
Not when there were no problems with the exchange, the account is in full verification.
Silence perplexes, the budget on the stock exchange is $ 26,000.

I understand your frustration on waiting for almost a week with no response. However, sadly that no one from Bittrex will really can help you here that's why you won't have a definite response. What we are saying here is sort of advice and "opinions".

Try to extend your patience up to 2 weeks or less max. As usual, Bittrex support doesn't seem to give an immediate a response for any types of concern. Update here later on.


Title: Re: Bittrex - account disabled.
Post by: Slow death on March 28, 2019, 09:07:27 AM
bittrex is an exchange that people should avoid using, in the past there were cases of people who lost a lot of money and were in the same situation as yours and these people did not get the early warning to withdraw their funds.

My Bittrex account has been disabled. (https://bitcointalk.org/index.php?topic=2267728.0)

If you can get your money, stop using bittrex



Title: Re: Bittrex - account disabled.
Post by: butka on March 28, 2019, 09:13:43 AM
Could it be due to the fact that your country (Belarus) is on the list of restricted countries with regard to KYC/money laundering problems. I know that this was the case for Binance accounts:
Quote
Binance users in Iran, Belarus, Serbia, Bosnia, Myanmar and other restricted jurisdictions have reportedly been cut off for a month now after the global exchange sent a notice of termination.
Source: https://news.bitcoin.com/one-month-on-still-no-access-for-thousands-of-binance-users-controversially-cut-off-by-the-exchange/

Maybe Bittrex is following the same restriction?


Title: Re: Bittrex - account disabled.
Post by: bolivarcoin on March 28, 2019, 10:10:04 AM
Did you uploaded the KYC documents?

I have an account there and i never been asked KYC


Title: Re: Bittrex - account disabled.
Post by: Donnysu on March 28, 2019, 06:41:44 PM
They asked to confirm the income, although I do not understand how I will do it to them from Belarus.


Title: Re: Bittrex - account disabled.
Post by: harizen on March 28, 2019, 06:57:13 PM
They asked to confirm the income...

Ok so they have now response to you after a week.

Is your funds came from doing trades or you just deposit that amount in a single transaction?

If you got it from trades then tell them about it. Your trading history will be your proof. On the other hand, if you deposited it on a single whoop, looks like you trigger the alarm. I have the same experienced in our local exchange and I just tell them where my funds came. But since no such thing as documented legal papers as proof where our BTC came (that is already erasing the purpose of cryptos), they just asked if I have a source of income or work and that's it.

Looks like your case will not be solved for a quiet period of time. If you are really eager just try to follow what they said. Your purpose is to get the funds so no choice but to deal on that even how mad or angry we are. After that never used Bittrex again and always read terms on other exchanges.


Title: Re: Bittrex - account disabled.
Post by: McLarenF11 on March 28, 2019, 07:55:02 PM
They asked to confirm the income, although I do not understand how I will do it to them from Belarus.
a similar story?

Quote
Bittrex has blocked my account. He believes more than a year on Bittrex. I am from Russia, but not the Crimea.
I often get BTC transferred for advertising on a Bittrex wallet.


Posted in support: "unlock me", they answered:
Quote
Thank you for reaching out to Bittrex. It looks like your account has been disabled because it is under Compliance Review. Please refer to ticket #my_number and complete the steps requested.

 The account will remain disabled until the review is completed and our Compliance Department deems that the account can be re-enabled.


I go to the ticket number and here I see it:
Quote
February 23, 2019 00:53
Your account is currently under compliance review, which entails an examination of recent and past account activity to ensure our users are in compliance with our terms of service.

Deposit Transaction:
transaction_number_BTC_to_55 $
To facilitate our review, please provide the following information:
- The source of the funds contained in the above transaction(s), i.e. how and where they were acquired or purchased
- Relevant documentation which indicates proof of ownership of the funds in question

Thank you for your cooperation with this matter. Once the above information has been provided and the compliance review has concluded, we will notify you of the results and the status of your account.


Then send me a pdf file:
Quote
To continue utilizing your account, Bittrex needs additional information for our compliance process. Your cooperation in this request is greatly appreciated.If you have questions regarding this form, please reply to your respective support ticket.
1.Employment status
☐Self employed
As: ______
☐Retired
From: ______
☐Student
Name of institution: ______
☐Homemaker
☐Unemployed
☐Employed
Name of employer: ______ Occupation: ______ Time at current employer (years): ____ Annual income (in USD): ____
☐Other
List: _________________________________
2.Source of funds for trading. Check all that apply:
☐Employment
☐Investment
☐Inheritance
☐Crypto mining
☐Retirement income
☐Other [conditional if checked]
List: _________________________________
List: _________________________________ Full Name:
Email address used for Bittrex account:
Address:
3.Please attach verification of the source of funds for trading.
a.EMPLOYMENT:i.Recent paystub or bank statement showing employment deposits.
b.INVESTMENT:i.Investment statements or certificates, bank statement showingdeposits from investments, or letter from financial advisor detailingnature of investment.
c.INHERITANCE, INSURANCE, GIFT:i.Letter from donor, copy of will/check/grant of probate from stateadministrator, or letter, receipt, copy of check reflecting insuranceproceeds.
d.CRYPTO MINING:i.Attach utility bill or mining equipment purchases.
e.RETIREMENT INCOME:i.Attach receipt showing monthly income.
f.SALE OF ASSETS:i.Attach sales contract or other document reflecting sale of the assetinvolved.g.
OTHER:i.Please attach relevant document.

I am admin of terlegram channel for traders. Bittrex account for payments to my telegram channel. And this tx id is also payment for advertisment. What should I do?


can you write me in the telegram?


Title: Re: Bittrex - account disabled.
Post by: Donnysu on March 29, 2019, 10:05:47 AM
They asked to confirm the income, although I do not understand how I will do it to them from Belarus.
a similar story?

Quote
Bittrex has blocked my account. He believes more than a year on Bittrex. I am from Russia, but not the Crimea.
I often get BTC transferred for advertising on a Bittrex wallet.


Posted in support: "unlock me", they answered:
Quote
Thank you for reaching out to Bittrex. It looks like your account has been disabled because it is under Compliance Review. Please refer to ticket #my_number and complete the steps requested.

 The account will remain disabled until the review is completed and our Compliance Department deems that the account can be re-enabled.


I go to the ticket number and here I see it:
Quote
February 23, 2019 00:53
Your account is currently under compliance review, which entails an examination of recent and past account activity to ensure our users are in compliance with our terms of service.

Deposit Transaction:
transaction_number_BTC_to_55 $
To facilitate our review, please provide the following information:
- The source of the funds contained in the above transaction(s), i.e. how and where they were acquired or purchased
- Relevant documentation which indicates proof of ownership of the funds in question

Thank you for your cooperation with this matter. Once the above information has been provided and the compliance review has concluded, we will notify you of the results and the status of your account.


Then send me a pdf file:
Quote
To continue utilizing your account, Bittrex needs additional information for our compliance process. Your cooperation in this request is greatly appreciated.If you have questions regarding this form, please reply to your respective support ticket.
1.Employment status
☐Self employed
As: ______
☐Retired
From: ______
☐Student
Name of institution: ______
☐Homemaker
☐Unemployed
☐Employed
Name of employer: ______ Occupation: ______ Time at current employer (years): ____ Annual income (in USD): ____
☐Other
List: _________________________________
2.Source of funds for trading. Check all that apply:
☐Employment
☐Investment
☐Inheritance
☐Crypto mining
☐Retirement income
☐Other [conditional if checked]
List: _________________________________
List: _________________________________ Full Name:
Email address used for Bittrex account:
Address:
3.Please attach verification of the source of funds for trading.
a.EMPLOYMENT:i.Recent paystub or bank statement showing employment deposits.
b.INVESTMENT:i.Investment statements or certificates, bank statement showingdeposits from investments, or letter from financial advisor detailingnature of investment.
c.INHERITANCE, INSURANCE, GIFT:i.Letter from donor, copy of will/check/grant of probate from stateadministrator, or letter, receipt, copy of check reflecting insuranceproceeds.
d.CRYPTO MINING:i.Attach utility bill or mining equipment purchases.
e.RETIREMENT INCOME:i.Attach receipt showing monthly income.
f.SALE OF ASSETS:i.Attach sales contract or other document reflecting sale of the assetinvolved.g.
OTHER:i.Please attach relevant document.

I am admin of terlegram channel for traders. Bittrex account for payments to my telegram channel. And this tx id is also payment for advertisment. What should I do?


can you write me in the telegram?
Similar, but they did not ask me about specific amounts. my telegram @btcer


Title: Re: Bittrex - account disabled.
Post by: Donnysu on March 30, 2019, 08:19:37 AM
They asked to confirm the income...

Ok so they have now response to you after a week.

Is your funds came from doing trades or you just deposit that amount in a single transaction?

If you got it from trades then tell them about it. Your trading history will be your proof. On the other hand, if you deposited it on a single whoop, looks like you trigger the alarm. I have the same experienced in our local exchange and I just tell them where my funds came. But since no such thing as documented legal papers as proof where our BTC came (that is already erasing the purpose of cryptos), they just asked if I have a source of income or work and that's it.

Looks like your case will not be solved for a quiet period of time. If you are really eager just try to follow what they said. Your purpose is to get the funds so no choice but to deal on that even how mad or angry we are. After that never used Bittrex again and always read terms on other exchanges.
I trade in my country and I have all the documents, and I just kept the money there in the USDT,


Title: Re: Bittrex - account disabled.
Post by: now911 on May 22, 2019, 02:14:21 AM
Got totally block for a week now and no answers after i sent them my bank statements. Did KYC 3 times with them in a span of 2 years, and now this.

I will keep you guys informed but beware and withdraw!


Title: Re: Bittrex - account disabled.
Post by: now911 on May 22, 2019, 01:48:20 PM
Another day without my money and no replies!

Exit scam???


Title: Re: Bittrex - account disabled.
Post by: blurryeyed on May 22, 2019, 02:25:50 PM
Exit scam???

Nah, they're just busy adding more shitcoins & preparing for their next IEO scams - they've gone full Yoshit.


Title: Re: Bittrex - account disabled.
Post by: now911 on May 23, 2019, 10:50:33 AM
Day 11 now no answers and still being ignored. Maybe they want to steal away my 14 btc.

Ill keep giving update on forum.


Title: Re: Bittrex - account disabled.
Post by: cryptohoe88 on May 23, 2019, 12:37:09 PM
Day 11 now no answers and still being ignored. Maybe they want to steal away my 14 btc.

Ill keep giving update on forum.
Wow!! So they've locked down your accunt and don't have the decency to even answer you?


Title: Re: Bittrex - account disabled.
Post by: now911 on May 23, 2019, 01:21:34 PM
Nothing all i get is your ticekt will be answered by a administrative and sh*t. Nothing nada 0 respect . Been trading there for over 2 years , now they trying to rob me?


Title: Re: Bittrex - account disabled.
Post by: consar on May 23, 2019, 10:28:29 PM
i got the same mail too, i withdrew everything i had in bittrex. fuck that shit.


Title: Re: Bittrex - account disabled.
Post by: shitcoinoffering on May 24, 2019, 10:51:09 AM
Seems that when BTC started growing, crypto exchanges blocked users accounts. I just want to wish them good luck because instead of developing cryptoworld, they steal money and they are still earning by commission


Title: Re: Bittrex - account disabled.
Post by: now911 on May 24, 2019, 02:08:08 PM
day 14 and still no answers! Im not giving them nothing, i worked hard for my money!!!


Title: Re: Bittrex - account disabled.
Post by: bikan33 on May 24, 2019, 08:13:28 PM
you need to make ID verification, and than contact them on support chat and ask them to enable account. I have do that to unlock account


Title: Re: Bittrex - account disabled.
Post by: now911 on May 24, 2019, 08:26:07 PM
I did that and more. Sent them my bank statements and even my real estate holdings.

Chat support told me theres nothing they can do, i have to wait for a admin status person named Amanda who is in charge .


Title: Re: Bittrex - account disabled.
Post by: now911 on May 25, 2019, 10:40:22 AM
Day 15 without even a reply. BEWARE AND CASHOUT!


Title: Re: Bittrex - account disabled.
Post by: now911 on May 26, 2019, 11:43:43 AM
day 16. im not giving them an inch


Title: Re: Bittrex - account disabled.
Post by: fbastage2 on June 12, 2019, 01:09:29 AM
I got the same nonsense request to submit PDF from them. 

My assets have been parked there for several years, not doing anything, no big moves, no suspicious influxes or anything.  All my assets are legit, but it's not like I can "prove" much, since mtgox, bitfloor, and so many exchanges where I got coin from simply do not exist.

They did not even have the decency to send me the PDF directly. I need to log into their portal?  I can't tell if the portal site is legit at all or a phishing attempt..

I hate to pull my assets off because of the diversity of coins and having to hunt down and manage wallets for them all. Jesus.

I guess this bs is inevitable.


Title: Re: Bittrex - account disabled.
Post by: arindi on July 06, 2019, 05:04:59 PM
day 16. im not giving them an inch
Did your case has been solved ? Did their return your money ?


Title: Re: Bittrex - account disabled.
Post by: someone111 on September 26, 2019, 01:32:00 PM
Any update?


Title: Re: Bittrex - account disabled.
Post by: TheNewAnon135246 on September 26, 2019, 02:29:22 PM
Any update?

Why bump such an old topic?


Title: Re: Bittrex - account disabled.
Post by: someone111 on September 28, 2019, 08:59:01 AM
Why not. It's very interesting to learn how this even developed. I want to know it. Otherwise if I didn't care, why would I bother asking.


Title: Re: Bittrex - account disabled.
Post by: User141 on January 28, 2020, 11:49:45 AM
Warning for all!
Bittrex will allow you to deposit altcoins and will then disable your account not even letting you withdraw.
They Has disable thousands of accounts without any prior warning, nor any proper explanation afterwards.
And  they had  liquidity problems recently
Take your money out of the Bittrex  before it's too late or you get nothing.


Title: Re: Bittrex - account disabled.
Post by: NOKYCAML on January 28, 2020, 11:56:05 AM
They asked to confirm the income, although I do not understand how I will do it to them from Belarus.

Just use a friends KYC from outside Belarus and someone who can prove the source of income, someone who has savings or a stable job that is paid in via payslip or something, I had to do this in the UK for a bank transfer of £10,000.00, imo it is pretty normal for this to happen as its a large amount of money.

Anyway im sure your money is safe, and clarifying with them will release your funds, use a DEX next time.