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I think if they made a mistake in a parlay bet they should have voided the bet. Manually or automatically it doesn't matter
But you made a mistake waiting untill the games is over then you start saying" IF " probably if the last game won you wouldn't have asked for a void.

I didn't wait to end of the game they just say it's cant be void  on the site, they say only if I win all the parlay I will get paid, it's there fault and I cant cash out beacose of that, I can prove you I want to cash out before the game that I lost started (=

If provider admit mistake then  why not early cashout option or ask developers team to fix that I think they need review

First I want to say, your thread is not suitable for this section. If you need some opinions or suggestions about any gambling things you should create a topic in gambling discussion. (https://bitcointalk.org/index.php?board=228.0) since you have already created the topic just move this to gambling discussion. (https://bitcointalk.org/index.php?board=228.0) section.

To move the topic you will find a move button bellow the left side.

I move it to the right place, happy to hear more opinions

First of all I would ask you to revise your post again and at least insert punctuation marks.  So it is very difficult to follow what happened and where you need our advice.
 
I would also advise you to write to the support again and make it clear that their proposed solution is not okay for you and that you insist on a payout.  Please also posts the correspondence with the support here, so we can get a better idea of what is going on!

If this is their mistake, they have to do a refund with your loss immediately.

How they can't change it manually? there's no need for them to change it manually IMO. If they truly feel sorry for the mistake, they can simply return your losses because of their default. There's no need for any conditions set by them because in the first place, it's their mistake.

How can you say not the site is fair when you said they admittedly make a mistake on your bet?

And then they put more odds against you, "If you win, you will get paid" reasoning, doesn't make sense to me. I think it's better to spill the name of the casino. And you don't need to hear other opinion here, it's your word against the casino itself. And specially if it involves big amount of money as you have mentioned, it's better to tell us which casino it is.

Yes, I forgot to ask about that. He should name the casino so that everyone will be aware on it and might be cautious if ever they'll gamble there.
I guess there's nothing wrong from him asking with that because he's looking for fair share and opinion of the community. I'm also like that whenever I'm not sure or skeptic about what I'm about to say for something that I've encountered.

Care to show us the conversation?  Your statement is kinda confusing.  But for the benefit of the doubt, I would say you can file a complaint and use the word of the support about them making a mistake of putting you lost bet instead of void, and let us see what will happen next.

In my opinion, you have encountered this situation due to a technical problem in the service you are using. For this reason, the best suggestion I can make is to contact the service you use first and try to solve the problem by talking to them. If the situation cannot be solved this way, then you can disclose this service and prevent other players from usurping their money. I am sorry for you, but as I mentioned, you have no choice but to communicate at the first stage.

Basically one of the legs in his parlay was mistakenly graded as a loss at the same time the last leg didn't start yet giving him an option to cash out if the mistake didn't happen.

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This is a rare scenario, I think the best possible solution here is that the bookie should at least give you a compensation for the mistake they've done.

I am also of the opinion that if the bookie admit some error from their part they should give you at least some sort of compensation.The minimum they can do is give you back the initial amount of the money you did bet on your parlay although the last game made it a lost bet.It was the casino who initiated this by grading a bet wrong so they need to fix it if they are a reputable casino.

why you need to play again in able to get paid? In the first place you work for it to be rewarded ..its unfair indeed mate. And you should make a complaint if i were you... Winning again in such game isn't easy.. wherein its very unpredictable . You should not make an agreement to them.. In fact you have rights..

If you can and did cancelled the bet before the start of the game that is lost, you should be able to cancel it without waiting for other games to finish. The operator cannot say that they'll refund you if your other matches bet turns to be true as they have no relation to cancellation of the bet.
If the platform cannot execute your cancellation, it's their problem and they should fix it.

No matter how good the owner is, when it comes in treating costumers properly he failed and that sports bookie site should be red flag in this forum as what they did to you in very unlawful and unfair.
But first you should provide screenshots to make your complaints valid and legit.

@Naamandror in a different thread I had posted this as the solution, and in your case too I feel that it’ll work hence you’ll have to read the terms and conditions of the casino. Furthermore @serjent05 is right hence please post the conversation screenshots below, as it’ll help people in suggesting you a more accurate solution for your problems.

Thanks for that link, I didn't know void bets exist, but seemingly a void bet returns the initial amount so I don't see the problem.

Seeing the conversation with support would be nice and clarifying.

I am just confused, you have said that the sie is fair, and an owner is a good man but what you experience is quite the platform taking advantage of you as a client or customer. If they made a mistake and you've already stop betting, you shouldn't have wait for the game to finish. What happened is like, you are forced to bet to the parlay even though it's not in your own accord.

If you could provide a solid evidence that you want to withdraw/cashout but it didn't happen, you might get that cash back, since the owner for you is reputable. But if they did it on purpose, then you shouldn't trust that platform anymore.

BTW. I like your "beacose" accent.

OP have the right to ask for voiding the game instead of waiting for his luck, if the sport house offers early cashout then it's gamblers right to ask for it, with how OP stated that he's wanting to cash out if the bookmakers made the mistakes placing his bet to losing side even the game is not done then refunding or cancelling the entire bet and bringing back the money should take place.

If the bookmakers admits that the mistake is from their side then OP should get consideration of refunding the his bet.

I would like to see more specifics. If a mistake was made, then in the interests of the platform in its correction and satisfaction of your needs. After all, this is an accident, which means, ceteris paribus, you could easily cash out funds. Any self-respecting casino will do so that it would be good for the client, regardless of the situation, except for those where the client was caught cheating.

Posting some conversation like screenshot would help, if you can put a specific name of the sportsbook maybe that would help us find an easy solution since we can review the TOS of the certain site. I suggest put everything that you think vital since I believe you are in the right position here since in your post, they admitted their mistake.

If the provider of the site has admitted to doing wrong, why do they have reason to not be able to replace it manually. Something's went wrong,
and one more why are you afraid if you are right. Just mention the name of the site and its owner, so we can give opinions correctly. Why do you
say the site is fair, if in fact you are harmed because of their mistakes. My advice immediately ask for a related solution this issue to the support site.

It would be helpfull if you can post some parts of your converstaion (maybe some screenshots)

In the end if the owner of the site made a mistake (do you have any proof - again screenshot would be great) you can just ask for your money back.

I would try to keep contacting the support, if you don't get any satisfying reply it might be worth to send a real letter to their company.

Make sure to store every information.

I still don’t see the name of the site posted which makes me think maybe it is not a well known site and maybe the owners of the site play tricks and cheat.The fact that they admited their error is a good sign but it is not enough to point to the right direction and the solving of the problem in total.Unless you post more details we cannot say who is right or who is wrong.

This sounds unfair to me. The site should compute the cash out amount before the last game started and refund it to you.

The hardest thing to do here is to prove that there was an intention to cash out before the last game started. How would you prove that? Or why would you even cash out before the last game started?

Well, you should argue that the option to cash out should be there for fairness' sake even if there was no intention to cash out. Disabling that option is already cheating unless they disabled it according to their term and conditions.

Mistakes were made by the provider and not you because for most bookies, 5> minutes before the first game starts, lines are locked and you can't change the selection any more. On that window you can still cancel your bet or do some changes in the legs however based on what I understand on what you're saying, this is not followed. If they are the ones who graded it wrongly, then they are the ones responsible for any outcome that it may give. A compensation would suffice IMO, but outright imposing the rules while the platform itself made the mistake is somewhat untrustworthy in my books.

I don't understand the exact problem you are experiencing there, is it about canceling bets or maybe about payments that you don't receive when bets are finished? while your parlay bet has a losing match, if that is the case then I only assume if you might not really understand the parlay betting system, basically parlay bets do have to win all the matches in one parlay if there is only one match you lose, then your parlay loses and you won't get any payment.

I agree because I could not understand what he is actually trying to explain, maybe a bet slip with hidden website name would help and I would also like to see the conversation he had with the casino/sportsbook to further understand the case. I believe cash-outs are offered before event starts and maybe the event had started and he missed cashout while if the sportsbook made the mistake and offered something wrong then they should rather void the bets because that's the gambling standards where if odds are offered wrong or something they usually void bets.

I respect the fact that you want to keep the website name hidden but providing a few more details might help others understand better and suggest a way out to solve it and remember bitcointalk community has great power so if you felt cheated just open a scam report in the correct section.

A little bit hard to understand what you are saying, but from the gist of what you are trying to say, I think the operator is at fault.
They should have voided the bet and refund you completely since it has been a mistake made by them (according to you). But, i think you probably had some misunderstanding with them so they ended up setting the bet. Once a bet gets placed, there is no way you can take away the bet.
Are you sure you completely understood what they said? We can't judge them unless we hear their side of the story. And what was the problem before?

As explained by the majority of members, you can share the site so that we can understand the event and evaluate the site, so that we all know whether the site is reliable? If so, we can place a red mark on the site.
In the event that you accidentally placed the bet you cannot blame the site.

Hi Naamandror, I have seen you at stake a couple of times if you are that guy. I have seen you in sports chat often talking around so I believe if the problem was related to stake you can easily discuss with the support and sort it.

Now coming back to your problem, basically you are complaining that you are now allowed to cashout which actually is a problem often we gamblers face and actually once I had such a case where I made a bet on bet365 and they did not allowed to cashout as markets expired for a event and even though the game didn't start. I reached them and they told me that cashout is a limited feature and cannot be guaranteed at all times so I believe while its unfortunate what happened with you, but I would say the bookie has the rights to make the call.

Also, that judgment is based on what I could understand so far maybe if you could tell more clearly what exactly happened my view would change.

i think i have seen this guy already , the one that have a platinum level account  . his name is familiar now to me  as im also  lurking there on stake .  the site is reputed enough to scam people  and they already have alot of costumer support which is also active at all times  . he can message on the site to resolve his concern   .  other times i also see a user complain about primedice   , saying the site is scam just because he cant verify his bet  .  i dont think such site will do that  .

You should have asked the gambling ite to cancel the bet no matter either you won or lost that because you didn't actually made that bet right?

Then its simple, once they refund your previous balance you can withdraw them if you want to keep betting as if you wish for, there is nothing wrong with sharing the name of that site because it will help others who uses the platform to find the issue.

We can't really tell at this point because OP hasn't provided conclusive evidence proof to an abused by a gambling site and he haven't even mentioned the name of the betting site. We're in the dark here, we must verify things first to know which side had lapses so we can properly decide who is mistaken here.

I hope OP is serious.. I would like to know about the update of the situation, he was last active on June 22, 2020 so we are again left hanging here.
I don't want to call it as another newbie who complained then just left when the problem is solve.

He was the one who made the bet as he mentioned it's included in the parlay. I guess their support only had limited options like settling bets as a loss or win that's why they couldn't revert the mistake in time.

OP is only asking for the opinion of the majority anyway it's most likely the sportsbook that's in the wrong but then again it's hard to argue because if the same case happens on other sportsbook you'd probably end up with the same outcome since the cashout feature is still limited to a few sportsbook.

It does not matter much if the OP has not told the site where this event happened. Also he intentionally does not want the site name to be disclosed as it is a legal site in his point of view. Whatever was happened was a mistake and the owner of the site also admits so. So there is nothing right or wrong here because its not done intentionally.

I do not see anything criminal in revealing the name of the site and also translating this case into a more transparent discussion.
Half of us have to wonder what really happened. It is difficult to analyze the situation and give advice at a time when we do not see the full picture of what is happening. It turns out a guessing game.

You should be able to be able to withdraw your money.
The reason why you lost your money was because you couldn't withdraw.
This case you were forced to place another bet and continue betting which led to loosing your money.

he didnt place another bet but its a contious match  .  the site is legit and he can withdrew at all times but he only talks about the cash out in his sports betting game   .

he said the site got the erorr but site already explain the outcome . if the match win the guy could also double or triple his bets but sadly that didnt happen because his last match lost  .   its the site rules so the site cant do anything about it plus the guy gambles with that kind of money at the first place  .

We can only suggest based on what he said, but that will not give the right answer to him as we don't know what is the truth behind the story. Yes, we are guessing on the OP problem, and OP itself does not answer for what we need.


But if the rule is from the site, and the OP make a mistake by himself, we can not do anything to help him.

We need to know that when we make a mistake while playing gambling, we can not reverse the money that we lose because that money will belong to the casino. It is hard to admit, but that is the consequence of playing gambling.

This is not uncommon on the forum. Most often, this behavior occurs in new accounts that ask a question without specifying specific details and disappear, and the discussion continues at that time.

I hope most of these people get answers to their questions, and laziness prevents them from returning to the forum and thanking for their help.
In any case, any errors on any platform should be resolved through the support of the platform itself, otherwise you should always write as detailed and detailed a review as possible about their work on as many resources as possible.

It always helps to improve the service.

^ This could be the first thing that we know by reading the FAQ or the TOS in a particular gambling platform because we don't know that we prohibit the rules without knowing us. So, in the first steps, we should read first everything on the first page of the gambling site to avoid possible trouble in the future like just what happened to OP now.
Nevertheless, we can't help the OP if we don't know the name of the gambling site. But instead, OP must contact the customer support of the gambling site if OP thinks the owner is a good guy.

And how many people read the FAQ or TOS? I don't do that, and in 5 years of crypto gambling I had only one issue with casino orrientexpress, I don't know how I got there but I deposited around $50, after few hours of playing slots I had luck to go over $200 and when I tried to withdraw they said you can't withdraw in btc, it has to be skrill or paypal or some visa, I can't remember now, it was a year ago, maybe more. I had a long argue with them, without any success of course, they keep repeating I should read FAQ, but for me it was crazy for site to allow btc deposits and to not have btc withdraws.
If FAQ says one, and OP tries to argue with that, he will just lose his energy. There's no help for him here. I had luck and I used my friends skrill to get my money, of course with some tricks, I had to make at least one deposit from that skrill and only after I was able to withdraw.

@Naamandror, maybe it's time you tell us if what has happen to your concern. Was it solve already or not yet?
People are discussing here based on your concern and they tried to help but you also need to inform us on what's the real score, if the problem has been solve then better update here or maybe lock the thread.