Bitcoin Forum

Hello!

I was looking for a betting site which will be looking good and offering interesting promotions and decided to stop at sportsbet.io. On July 20th I registered, and decided to upload my documents right away. I always do such if possible because I have nothing to hide, so why not? sportsbet.io successfully approved my documents, but I started playing a few days later.
I deposited about 250 EUR with my card to start off and I bet on table tennis. The odds were about 3, but while the bet was processing and PRICEBOOST was applying, the odds raised to 3.74. All in all, the player I bet won, I felt satisfied and I requested a withdrawal of about 450 EUR, which was successfully approved.
The next day I decided that I don't want to hold my money in sportsbet.io because I was going to travel a little so I wouldn't have an opportunity to place bets. I requested an another withdrawal, but this time it got declined. Such a surprise!

Ok, I sent an email as requested and they told me to verify my documents at veriff. Veriff doesn't accept Russian passport, because I tried 4 times and always got the message like "use another document". I mean I uploaded my passport, moved my head, everything was good, but after 10 minutes if I check the link, it says that it wouldn't accept the passport.

Sportsbet said nothing to such problems with veriff and blamed me for multi accounting, naming several accounts: glebasta, one1two2lowflo, natalya783, leeom.

Maybe you guys know something about these accounts? I saw similar topics on the forum.

After all, sportsbet.io said that my KYC wasn't successful and they froze the funds left, because I already made a withdrawal of sum exceeding my initial deposit.

And now think again: surely they have an automated system which checks all the withdrawals, and my first was approved, meaning I have nothing to do with multi accounting thing. But after this I think the staff check my account and decided that I have already won too much. What other options are to explain this? After all, I'm more concerned about the sportsbet.io position towards their players. I don't think that if I had lost it all, they would have returned me something :)

I'll also upload 3 screenshots of the conversation, you can check it.
https://imgur.com/a/HfgCvWW

So you are sure that you are not the owner of those accounts indicated in the email? 

Is really something suspicious are happening with sportbet.io? I have seen recently there is a couple of accusation are active here and this is another one. If op is not a owner of those accounts then how he prove it(may there is no way to prove it from user end). But sportbet can present the investigation result here to prove op is lying. I know sportsbet is a reputed gambling here but since there are 3 cases are discussing recently, maybe something wrong happening with sportsbet users.

Did you put all 250 on one bet? Did you make any other bets? How did you deposit the funds?

From what I understood is that OP made a deposit via card, placed one bet, withdrew $450 and SB seized all remaining funds.

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Can sportsbet confirm that they approved your documents, accepted bet and partially payed you?

You mean like credit/debit card? Not sure if that's what the OP meant. So if it was a single winning yolo bet at 3.74, there would have been ~900 euros total in the account.

You gotta love how there are always 4 accounts mentioned in the customer support e-mail. Amazing totally not coincidence.

Is that because they're being used to take advantage of multiple offerings by the casino or for some other way of "cheating" (I don't know if it's cheating or not)?  I'm not a gambler and don't visit these sites, but I recently heard something like that.

Also, is there something going on over at sportsbet.io or what?  I'm seeing quite a few scam accusations, and this guy (https://bitcointalk.org/index.php?topic=5266630.0) is wondering the same thing as well, though I'm not sure if it's a Russian thing or not. 

You're asking the question too, so now I'm really curious if there's a situation happening (like an exit scam) or if this is just a cluster of problems that will eventually get fixed.  I'm definitely staying tuned to see what transpires.

Recently we have seen multiple accusation against them and now we are getting new accusation on a daily basis. Yeah its true that every accusation have different story and but sportsbet should put attention to their platform users rights otherwise day by day people will change their mind to use this platform for sure.

For a popular gambling platform like them its common that they have workloads and large number of users issues daily but IMO they should provide professional support to their users which may reduce the number of this kinda topics.

I hope sportbet authority will take a look on this thread and OP will get proper explanation from their end. I have already sent them PM to give response here and hope we will get their reply here soon.  

                    

How are you going to approve one withdrawal and then decline the next?
How are you going to state, "this user is multi-accounting," but only after they attempt to withdraw?
How are you going to determine that a user is multi-accounting when they have only placed a single bet?

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Sportsbet.io needs to determine whether an account was created against the ToS either before any bets are accepted or before the account is created.

Answer those questions three and look at the gambler's plea.

Simply must be more to this than it seems. All of these scam accusers are Russian & they’re all within a very short space of time. It can’t be a coincidence, what are the chances of lots of micro scams all affecting Russian players? Foul play must be suspected.

I am not russian and the same issue happened to me. I sent several docs for KYC (and extras, totally proving who I am) and did the Veriff thing successfully. However, they also seized my profits.

You can not be stereotyping here, because this is not about nationalites, this happened to me as well!

I guess so, OP said "around 250 EUR" and "with card".
Well, whoever they are they should get proper answer on why they can't withdraw their money, imagine you make a bet, you win and then gambling site tells you that you can't withdraw it because you have more than one account. And you say "I don't" and they say "You do" and that's pretty much it, no proofs, no nothing, your word against their. And there is that KYC thingy, why the fuck would they approve KYC, accept bet and then fuck OP over his winning? Makes exactly zero sense.

Please keep patience and wait for their reply on your thread. No one have rights to seize your fund without proper reason.

I just checked the accusation you created against them and you provided multiple emails screenshots there. From all your provided informations i got that they seized your fund for violating their T&C and if i am not wrong then they blocked your account due to using multiple account. After checking all from their end they sent back your fund and provided transaction link on the last email.  

I feel we will see many more of these cases now more so than ever.

Question for OP- What documents did you upload in the first place before they requested KYC?? What was the approval that you received?? Was it through Veriff originally??

I have never uploaded any KYC to Sportsbet so I don't know anything about that process. I also rarely hear of anyone submitting these documents without being asked, regardless of whether they have anything to hide or not.
This seems like an issue to take up with Veriff. I had to do the same thing when I was forced into 3rd party KYC, by an exchange. My documents didn't meet the criteria but I had to contact them and find a suitable work around.

In all these cases, where one is innocent, i wonder if you've been the victim of identity theft in the past. You have shown a willingness to hand out documents when not required so it's plausible you've done this in the past. That could mess up verification if it's been previously used.
I wonder if it doesn't come down to timing and processing. I don't know how quickly they attempt to verify an account after it's created and/or places a bet. Could be that an account gets flagged after the withdrawal processes based on the withdrawal method (linked accounts/addresses)

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Could be to receive multiple deposit offers if they run a promotion of that sorts. Some places it's because they have table games that can be affected negatively if you are sitting at 2 seats. Poker for example which they had been offering up until a month or so ago is a good example.

Man, I'm completely sure because I don't have another documents with another name on it. I just think that after the pandemic thing they found a way to cover the losses. I don't know how you can even connect any account to mine, because no one can use my card, no one can use my documents, no one can play from my device. Maybe we got similar IP because I use Megafon router, and mobile IPs are constantly crossing. But this would be very unprofessional.

You're right. I don't hold balance for many bets because I don't place bets every single second.

Sure they partially paid me because they mention it in their email. If you want I can send you an email confirming my initial kyc (when you upload the documents on the site, after that I received an email thanking me for this)

I believed that Sportsbet had been a great gambling site (even without KYC as I used to redeem bigger amount like $200 but they never asked). Ahem, anyways, was the name on the card the same as you mentioned in your KYC? I mean, any different name on the card or someone else's card? Maybe the "multi-accounting issue" is due to IP restrictions? Like actmyname stated, I'm myself confused that if you've committed something like "multi-accounting", why the hell did they allow you to register on their site at the first place? Why did they let you deposit when they knew it's another account of yours? Or was it due to your insane win? I've only had one problem when it comes to sportsbet.io, and i.e.; they used to stop me from placing more bets ranging between a few minutes to a few hours whenever I won on some unbelievable odds like 5x, 8x and sometimes even 11x.

Welcome to the club dude! Got almost the same problem, after i have won several times sportsbet.io just returned my deposit back and closed the account, no winnings at all :))

Oh. I can think of dynamic IP but if that is the case here, it won't be so damn hard for you to contact your ISP and take a list of IP's which were assigned to you at that time and give it to SB. Still, it doesn't explain partially payed funds...bottom line is - they accepted bet.

The point of my post was to create an exhaustive list.

If the accounts are flagged after withdrawing, then the evidence must come from the details provided during the withdrawal. Otherwise, where was the evidence?
If the details provided were of a Bitcoin address, then Sportsbet.io better have some damning blockchain evidence.
If the details provided were of a FIAT withdrawal, then Sportsbet.io should have already known this when the user deposited with his card.

If the evidence was discovered after the user created the account and deposited, then they should never have been able to place a bet.

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As far as I'm concerned, any time Sportsbet.io authorizes a bet, they are creating a contract between them and the player: the loser of the bet must pay up. They must provide a reasonable justification for doing otherwise.

In details: on 20th or 21st of July I created an account and that our the next day I sent my passport and back statement. They approved it (https://imgur.com/a/FUB8tUQ)

Several days ago I deposited with My debit card with my name on it

The withdrawal was to that card of course. How could it cause that multiacc thing?

BTW, I always pass such KYCs as I register, no matter if it is a bookmaker, a wallet or something else. I don't want any future problems if they would not accept my passport. So if my documents weren't suitable for them, why approve it?

Talking about veriff - I'm sure an another verification method would have been offered if it really matters. Not a word was said after I sent them an email about it - they blamed for multiacc right away.

If your deposit and withdrawal are to the same source, then the question still stands: how did they determine that you were an alternate account of another user?

The problem with their statement in the email was that they linked FOUR accounts to you. How did they link those accounts to you? You only placed one bet. You only deposited and withdrew through one source. You passed KYC.

It couldn't have been the KYC, since there would (or at least should) have been a huge red flag once you deposited with the same credentials as four other users. So the KYC was totally pointless.

As I said above, the deposit and withdrawal methods were the same every time. So how can be explained the first approved withdrawal request?

Right, you got it. I'm asking the same question. I think these 4 accounts are random or they placed the same bet. But still that's not a right reason to block my account.

I don't think the win was that insane to them, that's why I left some funds in the account. I also saw some topics there SB seized much more. IP? Such router provides mobile IPs, it can't lead to multiaccpunting accusations. Maybe they stopped me too, I haven't checked. All in all, it turns out that you won't win much at Sportsbet.io. At least you won't withdraw:D

Can you do this?

Fair enough, I'll provide the ip or ips if possible. Tomorrow I'll contact them.

Get the IPs and keep the data. Right now I do not think you need to provide anything. Let Steve to respond here and let's hear what he says first. If the answers were not satisfactory then you can challenge them with the list of the IPs.

It's embarrassing to see so many cases against a bookie who is well established and already made a big name in the industry.

Hi Guys,
In relation to this matter, we firmly believe the information provided by the customer is not 100% accurate.

As mentioned before, we have several screening processes that are in place so we can gauge a customer's genuine interest in sports betting, or the fact other factors are in play.

Here is another example of a Table Tennis issue that has risen again. The customer has been asked to provide details about other accounts of interest and after the response we received, we have decided that the customer is best suited to play elsewhere.

The total deposits were:  20000RUB
The total withdrawals: 50000RUB
The customer is well ahead here.

There has been a genuine spike as you guys have noticed about players coming from a particular country betting on a particular sport and/or markets.

It has forced us to fully review a whole entire sport and we will have to make a business decision on that at some stage soon.

It is a shame as we have very genuine customers out there who like to place bets for fun and entertainment, but when it gets to the stage that our generosity is taken advantage of, we have to protect the best interests of the company to ensure a viable future.

thank you for your time,

regards,
Steve.
Sportsbet.io

So Steve, you think this was kind of a match there one player deliberately lost in the end? If so, why there's still no info? What is more, why should I have decided sportset.io to place such bets? Why not stake, for example, where is completely no kyc and they always withdraw in 2 minutes? I also have an account at stake, btw, but they haven't offered such promotions and for me your design was better.

Checking another topics, I don't see that "Russian Table Tennis Abuse", because not only Russian accounts were blocked and they bet on different other sports. All in all, you said that I was a multi-accounter, and now you say that I just should go play elsewhere. BTW, your "the customer is well ahead here" is not fair, because this is equal to the odds of 2.5. I wouldn't have bet with such odds because the risk ad possible profit were not that good.

Besides, if you had accepted such bet, I think your maxbets were higher, so this match wasn't like "african women hockey under 14". If so, there were a lot of observers and judges, so it would be harder for the sportsmen to play unfair.

From your message it's still like "we have nothing against you, so here are 4 random nicknames, you are banned for multi-account"
You just stated that you can ban the winners at any time.

If you find this fair - ok, after all that money ain't that huge sum for me. I feel lucky I didn't bet more:)

Dear Sportsbet.io,

Stop saying that the players posting complaints against you are from a "particular country" because I am neither Russian nor Ukrainian, and I also have had problems once I tried to withdraw my funds from your site. https://bitcointalk.org/index.php?topic=5266626.0

You are unexcusable for your actions and you are giving reasons that do not make any sense.

Also, quit blaming specific "sports", because it is very contradicting since on your site you are hugely advertising these Tennis Table matches very widely with hundreds of matches daily.

If you did not advertise those, your players would not play, as simple as this. You can not be blaming your costumers now (as you always do).

Again, you can not properly justify your actions and try giving the blame on something else.

You believe or you know? Which information is not accurate?
Customer said that they don't have more accounts, as I can see from topic.
According to OP, sportsbet owns them more money, just saying that they are "ahead" while keeping the rest of funds doesn't sound good at all.

It sounds like, "You placed bet, won and we don't like it. Here you go, some funds but not everything we own you, now go away from our site!"

Apparently, if you are from Russia don't bet on tennis and under any circumstances don't win because sportsbet will ban you and keep funds in their pocket.

Is it at all possible that there are false positives when you are reviewing - in your words - a whole entire sport and the spike of players from a country?

This is a very wide net that is being cast. I fail to understand how the player was linked to the other accounts. If the information provided was not 100% accurate, which parts were incorrect? Was it anything to do with the FIAT deposit? If you were discriminating against Russian players in the Table Tennis matches, then perhaps there should be a more stringent process before any bets are taken. Erasing the bet from the timeline after the fact means that you simply increase your house edge from 5% to 100%. Either the customer loses, or they win and then get the winnings frozen because they were flagged as the group from Russia.

As mentioned in another threads, you won't win. The real odds in sportsbet.io are all 1.0
Either you win and get back your deposit, or you lose. Don't think that this is applied only to Russians (check another posts)
It's just something wrong with the bookie. Are there another ways to draw more attention to such situations? Sportsbet just leaves auto-replies in all topics.

Yes, create a flag and edit your first post to clearly show the flag.

A flag would create a nice big red banner over their main thread as well which currently seems to be "clean" with no wrongdoing.

The obvious solution is to just remove the Russian Table Tennis matches from your offerings. Its no secret that some of the matches are fixed, resulting in incorrect odds being assigned to those matches.

Ultimately removing this market is the best way to deal with the problem of people multi-accounting to get around the bet limits for these matches.

https://tv5.espn.com/chalk/story/_/id/29206521/gambling-table-tennis-blowing-the-matches-legit

I watch you guys at sportsbet invent excuses one after another. Here you are talking about table tennis, but personally I didn't bet on table tennis at all, but you still managed to steal my winnings. Aren't you ashamed to deceive customers like that?

a. this thread isn't about you.
b. I don't work for Sportsbet.