Funds frozen at sportsbet.io

[actmyname]

In details: on 20th or 21st of July I created an account and that our the next day I sent my passport and back statement. They approved it (https://imgur.com/a/FUB8tUQ)

Several days ago I deposited with My debit card with my name on it

The withdrawal was to that card of course. How could it cause that multiacc thing?

BTW, I always pass such KYCs as I register, no matter if it is a bookmaker, a wallet or something else. I don't want any future problems if they would not accept my passport. So if my documents weren't suitable for them, why approve it?

Talking about veriff - I'm sure an another verification method would have been offered if it really matters. Not a word was said after I sent them an email about it - they blamed for multiacc right away.

If your deposit and withdrawal are to the same source, then the question still stands: how did they determine that you were an alternate account of another user?

The problem with their statement in the email was that they linked FOUR accounts to you. How did they link those accounts to you? You only placed one bet. You only deposited and withdrew through one source. You passed KYC.

It couldn't have been the KYC, since there would (or at least should) have been a huge red flag once you deposited with the same credentials as four other users. So the KYC was totally pointless.

[vityambos]

How are you going to approve one withdrawal and then decline the next?
How are you going to state, "this user is multi-accounting," but only after they attempt to withdraw?
How are you going to determine that a user is multi-accounting when they have only placed a single bet?Sportsbet.io needs to determine whether an account was created against the ToS either before any bets are accepted or before the account is created.

Answer those questions three and look at the gambler's plea.

I wonder if it doesn't come down to timing and processing. I don't know how quickly they attempt to verify an account after it's created and/or places a bet. Could be that an account gets flagged after the withdrawal processes based on the withdrawal method (linked accounts/addresses)

The point of my post was to create an exhaustive list.

If the accounts are flagged after withdrawing, then the evidence must come from the details provided during the withdrawal. Otherwise, where was the evidence?
If the details provided were of a Bitcoin address, then Sportsbet.io better have some damning blockchain evidence.
If the details provided were of a FIAT withdrawal, then Sportsbet.io should have already known this when the user deposited with his card.

If the evidence was discovered after the user created the account and deposited, then they should never have been able to place a bet.As far as I'm concerned, any time Sportsbet.io authorizes a bet, they are creating a contract between them and the player: the loser of the bet must pay up. They must provide a reasonable justification for doing otherwise.

As I said above, the deposit and withdrawal methods were the same every time. So how can be explained the first approved withdrawal request?

[vityambos]

In details: on 20th or 21st of July I created an account and that our the next day I sent my passport and back statement. They approved it (https://imgur.com/a/FUB8tUQ)

Several days ago I deposited with My debit card with my name on it

The withdrawal was to that card of course. How could it cause that multiacc thing?

BTW, I always pass such KYCs as I register, no matter if it is a bookmaker, a wallet or something else. I don't want any future problems if they would not accept my passport. So if my documents weren't suitable for them, why approve it?

Talking about veriff - I'm sure an another verification method would have been offered if it really matters. Not a word was said after I sent them an email about it - they blamed for multiacc right away.

If your deposit and withdrawal are to the same source, then the question still stands: how did they determine that you were an alternate account of another user?

The problem with their statement in the email was that they linked FOUR accounts to you. How did they link those accounts to you? You only placed one bet. You only deposited and withdrew through one source. You passed KYC.

It couldn't have been the KYC, since there would (or at least should) have been a huge red flag once you deposited with the same credentials as four other users. So the KYC was totally pointless.

Right, you got it. I'm asking the same question. I think these 4 accounts are random or they placed the same bet. But still that's not a right reason to block my account.

[vityambos]

I believed that Sportsbet had been a great gambling site (even without KYC as I used to redeem bigger amount like $200 but they never asked). Ahem, anyways, was the name on the card the same as you mentioned in your KYC? I mean, any different name on the card or someone else's card? Maybe the "multi-accounting issue" is due to IP restrictions? Like actmyname stated, I'm myself confused that if you've committed something like "multi-accounting", why the hell did they allow you to register on their site at the first place? Why did they let you deposit when they knew it's another account of yours? Or was it due to your insane win? I've only had one problem when it comes to sportsbet.io, and i.e.; they used to stop me from placing more bets ranging between a few minutes to a few hours whenever I won on some unbelievable odds like 5x, 8x and sometimes even 11x.

I don't think the win was that insane to them, that's why I left some funds in the account. I also saw some topics there SB seized much more. IP? Such router provides mobile IPs, it can't lead to multiaccpunting accusations. Maybe they stopped me too, I haven't checked. All in all, it turns out that you won't win much at Sportsbet.io. At least you won't withdraw:D

[marlboroza]

IP? Such router provides mobile IPs, it can't lead to multiaccpunting accusations. Maybe they stopped me too, I haven't checked.

it won't be so damn hard for you to contact your ISP and take a list of IP's which were assigned to you at that time and give it to SB.

Can you do this?

[vityambos]

IP? Such router provides mobile IPs, it can't lead to multiaccpunting accusations. Maybe they stopped me too, I haven't checked.

it won't be so damn hard for you to contact your ISP and take a list of IP's which were assigned to you at that time and give it to SB.

Can you do this?

Fair enough, I'll provide the ip or ips if possible. Tomorrow I'll contact them.

[AB de Royse777]

Fair enough, I'll provide the ip or ips if possible. Tomorrow I'll contact them.

Get the IPs and keep the data. Right now I do not think you need to provide anything. Let Steve to respond here and let's hear what he says first. If the answers were not satisfactory then you can challenge them with the list of the IPs.

It's embarrassing to see so many cases against a bookie who is well established and already made a big name in the industry.

[sportsbet.io]

Hi Guys,
In relation to this matter, we firmly believe the information provided by the customer is not 100% accurate.

As mentioned before, we have several screening processes that are in place so we can gauge a customer's genuine interest in sports betting, or the fact other factors are in play.

Here is another example of a Table Tennis issue that has risen again. The customer has been asked to provide details about other accounts of interest and after the response we received, we have decided that the customer is best suited to play elsewhere.

The total deposits were:  20000RUB
The total withdrawals: 50000RUB
The customer is well ahead here.

There has been a genuine spike as you guys have noticed about players coming from a particular country betting on a particular sport and/or markets.

It has forced us to fully review a whole entire sport and we will have to make a business decision on that at some stage soon.

It is a shame as we have very genuine customers out there who like to place bets for fun and entertainment, but when it gets to the stage that our generosity is taken advantage of, we have to protect the best interests of the company to ensure a viable future.

thank you for your time,

regards,
Steve.
Sportsbet.io

[vityambos]

Hi Guys,
In relation to this matter, we firmly believe the information provided by the customer is not 100% accurate.

As mentioned before, we have several screening processes that are in place so we can gauge a customer's genuine interest in sports betting, or the fact other factors are in play.

Here is another example of a Table Tennis issue that has risen again. The customer has been asked to provide details about other accounts of interest and after the response we received, we have decided that the customer is best suited to play elsewhere.

The total deposits were:  20000RUB
The total withdrawals: 50000RUB
The customer is well ahead here.

There has been a genuine spike as you guys have noticed about players coming from a particular country betting on a particular sport and/or markets.

It has forced us to fully review a whole entire sport and we will have to make a business decision on that at some stage soon.

It is a shame as we have very genuine customers out there who like to place bets for fun and entertainment, but when it gets to the stage that our generosity is taken advantage of, we have to protect the best interests of the company to ensure a viable future.

thank you for your time,

regards,
Steve.
Sportsbet.io

So Steve, you think this was kind of a match there one player deliberately lost in the end? If so, why there's still no info? What is more, why should I have decided sportset.io to place such bets? Why not stake, for example, where is completely no kyc and they always withdraw in 2 minutes? I also have an account at stake, btw, but they haven't offered such promotions and for me your design was better.

Checking another topics, I don't see that "Russian Table Tennis Abuse", because not only Russian accounts were blocked and they bet on different other sports. All in all, you said that I was a multi-accounter, and now you say that I just should go play elsewhere. BTW, your "the customer is well ahead here" is not fair, because this is equal to the odds of 2.5. I wouldn't have bet with such odds because the risk ad possible profit were not that good.

Besides, if you had accepted such bet, I think your maxbets were higher, so this match wasn't like "african women hockey under 14". If so, there were a lot of observers and judges, so it would be harder for the sportsmen to play unfair.

From your message it's still like "we have nothing against you, so here are 4 random nicknames, you are banned for multi-account"
You just stated that you can ban the winners at any time.

If you find this fair - ok, after all that money ain't that huge sum for me. I feel lucky I didn't bet more:)

[saturent]

There has been a genuine spike as you guys have noticed about players coming from a particular country betting on a particular sport and/or markets.

Dear Sportsbet.io,

Stop saying that the players posting complaints against you are from a "particular country" because I am neither Russian nor Ukrainian, and I also have had problems once I tried to withdraw my funds from your site. https://bitcointalk.org/index.php?topic=5266626.0

You are unexcusable for your actions and you are giving reasons that do not make any sense.

Also, quit blaming specific "sports", because it is very contradicting since on your site you are hugely advertising these Tennis Table matches very widely with hundreds of matches daily.

If you did not advertise those, your players would not play, as simple as this. You can not be blaming your costumers now (as you always do).

Again, you can not properly justify your actions and try giving the blame on something else.

[marlboroza]

In relation to this matter, we firmly believe the information provided by the customer is not 100% accurate.

You believe or you know? Which information is not accurate?

The customer has been asked to provide details about other accounts of interest and after the response we received, we have decided that the customer is best suited to play elsewhere.

Customer said that they don't have more accounts, as I can see from topic.

The total deposits were:  20000RUB
The total withdrawals: 50000RUB
The customer is well ahead here.

According to OP, sportsbet owns them more money, just saying that they are "ahead" while keeping the rest of funds doesn't sound good at all.

It sounds like, "You placed bet, won and we don't like it. Here you go, some funds but not everything we own you, now go away from our site!"

There has been a genuine spike as you guys have noticed about players coming from a particular country betting on a particular sport and/or markets.

Apparently, if you are from Russia don't bet on tennis and under any circumstances don't win because sportsbet will ban you and keep funds in their pocket.

[actmyname]

The total deposits were:  20000RUB
The total withdrawals: 50000RUB
The customer is well ahead here.

There has been a genuine spike as you guys have noticed about players coming from a particular country betting on a particular sport and/or markets.

It has forced us to fully review a whole entire sport and we will have to make a business decision on that at some stage soon.

Is it at all possible that there are false positives when you are reviewing - in your words - a whole entire sport and the spike of players from a country?

This is a very wide net that is being cast. I fail to understand how the player was linked to the other accounts. If the information provided was not 100% accurate, which parts were incorrect? Was it anything to do with the FIAT deposit? If you were discriminating against Russian players in the Table Tennis matches, then perhaps there should be a more stringent process before any bets are taken. Erasing the bet from the timeline after the fact means that you simply increase your house edge from 5% to 100%. Either the customer loses, or they win and then get the winnings frozen because they were flagged as the group from Russia.

[vityambos]

The total deposits were:  20000RUB
The total withdrawals: 50000RUB
The customer is well ahead here.

There has been a genuine spike as you guys have noticed about players coming from a particular country betting on a particular sport and/or markets.

It has forced us to fully review a whole entire sport and we will have to make a business decision on that at some stage soon.

Is it at all possible that there are false positives when you are reviewing - in your words - a whole entire sport and the spike of players from a country?

This is a very wide net that is being cast. I fail to understand how the player was linked to the other accounts. If the information provided was not 100% accurate, which parts were incorrect? Was it anything to do with the FIAT deposit? If you were discriminating against Russian players in the Table Tennis matches, then perhaps there should be a more stringent process before any bets are taken. Erasing the bet from the timeline after the fact means that you simply increase your house edge from 5% to 100%. Either the customer loses, or they win and then get the winnings frozen because they were flagged as the group from Russia.

As mentioned in another threads, you won't win. The real odds in sportsbet.io are all 1.0
Either you win and get back your deposit, or you lose. Don't think that this is applied only to Russians (check another posts)
It's just something wrong with the bookie. Are there another ways to draw more attention to such situations? Sportsbet just leaves auto-replies in all topics.

[Get-Paid.com]

Are there another ways to draw more attention to such situations? Sportsbet just leaves auto-replies in all topics.

Yes, create a flag and edit your first post to clearly show the flag.

A flag would create a nice big red banner over their main thread as well which currently seems to be "clean" with no wrongdoing.

[nutildah]

There has been a genuine spike as you guys have noticed about players coming from a particular country betting on a particular sport and/or markets.

It has forced us to fully review a whole entire sport and we will have to make a business decision on that at some stage soon.

The obvious solution is to just remove the Russian Table Tennis matches from your offerings. Its no secret that some of the matches are fixed, resulting in incorrect odds being assigned to those matches.

Ultimately removing this market is the best way to deal with the problem of people multi-accounting to get around the bet limits for these matches.

https://tv5.espn.com/chalk/story/_/id/29206521/gambling-table-tennis-blowing-the-matches-legit

Stats Perform, another international sports data company, has chosen not to offer certain lower-tier table tennis events to its sportsbook clients. Jake Marsh, head of integrity for Stats Perform, told ESPN there's a "heightened level of risk at the moment," especially with loosely organized, lower-tier events involving poorly paid athletes, as fixers have fewer sports to target.

Shawn Harnish, a 38-year-old experienced sports handicapper, said he first thought the increased betting buzz around table tennis was a joke, but he now bets it regularly, specifically on Moscow Liga Pro.

"The best way to describe it is if you picture what may be a Knights of Columbus KGB version pingpong tournament would look like," Harnish said. "I've really treated the whole pingpong thing as just staying sharp as far as my routine, doing it every day, looking at the numbers."

Betting limits on table tennis vary from sportsbook to sportsbook, ranging from $250 to $1,000 or more, but are generally smaller than the maximum amounts accepted on NFL games, for example.

"Basically, the only integrity going on in those leagues was done through limit control," said Holt, of U.S. Integrity. "But for [the books] it was a risk-reward: keep the customer and maybe they beat you out of $500."

When asked if that was a responsible move, Holt said it was a "pandemic move," making Russian table tennis "a controlled Wild West in the U.S."

[baikov]

There has been a genuine spike as you guys have noticed about players coming from a particular country betting on a particular sport and/or markets.

It has forced us to fully review a whole entire sport and we will have to make a business decision on that at some stage soon.

The obvious solution is to just remove the Russian Table Tennis matches from your offerings. Its no secret that some of the matches are fixed, resulting in incorrect odds being assigned to those matches.

Ultimately removing this market is the best way to deal with the problem of people multi-accounting to get around the bet limits for these matches.

I watch you guys at sportsbet invent excuses one after another. Here you are talking about table tennis, but personally I didn't bet on table tennis at all, but you still managed to steal my winnings. Aren't you ashamed to deceive customers like that?

[nutildah]

I watch you guys at sportsbet invent excuses one after another. Here you are talking about table tennis, but personally I didn't bet on table tennis at all, but you still managed to steal my winnings. Aren't you ashamed to deceive customers like that?

a. this thread isn't about you.
b. I don't work for Sportsbet.