Bitcoin Forum

Today when i try to withdraw from HitBTC.com i get this error :
Withdrawals are temporarily disabled on your account.

After i googled, i find many other people have similar problem.
I'm sorry because i wasn't aware of this problem with HitBTC.

Is there a hope i will get my fund from it?
or it's like other scam sites ? no hope?

Does your activity's normal things? If yes, you can send some ticket to asking why then how to solved the problem. Usually they had lock on your account for reason security, you will be asked to do KYC procedure.

i contact support and they asked to complete KYC documents.
but my trade volume is low, and i don't want to share my personal documents with anyone.
plus, i used site long time ago and they never asked for that before.

do you know if they will release my funds automatically by the time?

I do not know what kind of problems that they are currently encountering because I have also account in HitBTC and I able to get my funds whenever I withdraw it before, I never experienced that kind of problem because before they have a good service but now it seems that it is a huge problems for traders and investors like you. We cannot easily say it a scam because it is too early and maybe there just problems, you should not be nervous because for me you will withdraw it because hitbtc have already reputation but what I do not like in hitbtc is it is full of shitcoins and the volume is low but overall it is good before. Thank you for your information because I plan to fund my account there again but I luckily read your recent experienced.

i'm old user of HitBTC too, but today i used to exchange 0.2 btc into 3600 USDT.
when i try to withdraw i got that error. i used HitBTC before with up to 7 btc total. but don't know what happen after a long time. so be careful.

if account verification is required, why they don't ask for it before i invest.
however, for small trader i don't think documents should be required.

Terms & Condition already "ticked" once registered, so we have nothing power then.
I can understand your have important reason to wont share any ID or  documents to a company. But you need to completed for claim your money or your rights.
Many thread or case built on this forums, the most case solved through completing the KYC.

ok anyone trusted here can complete this for me?
i will give $500 for help, and i withdraw the remain $3100

Ask them directly if they can release your funds even if you didn't complete KYC documents. If they can, it's good news, but if they can't, you should think carefully if you should do the KYC or not. Almost all exchanges right now required KYC, not like before. Actually, if I'm not wrong, they are required too to do this by the government.

I will say this is actually a trap or a way to steal someone's money. also, an example of multiple id and country does not support. When people do register there is no problem but when try to withdraw there are several excuses come.

we have also guilty in this case because we don't care about the site terms and conditions. even don't read it for one time. And as I know a few months or a year ago Hitbtc asked for KYC to all users maybe. So you don't get the notice during log in?

It's not a little amount. So try to contact their support. Request them to solve the issue and if they ask for KYC do that if you don't think it's a problem for you.

Be careful, scammers are probably trying to scam you for this. There's no way others can help except maybe pointing where you should upload documents and what kind of document you should upload for the KYC (and the support is probably enough to do that). Also be careful if somebody is trying to sell some documents for fake verification.

That's not the perfect way to approach for help. I recommend you to go through any escrow widely available on this forum. Better post your request of withdrawal in a thread and also manage an escrow for the whole process. People will trust you immediately and will do anything for you since you are literally giving away 500 bucks for easy stuff.

Also, you should re-consider your withdrawal option. It's better to verify your account. In the ToS they are bound by law not to share your details with any third party. So you are good to go mate.

I used to have a similar case with you on HitBTC but it's done...
I think this problem occurs because you do not follow their KYC procedures? contact their customer support service and give your reasons, if you are willing to do KYC then just do it. Now I have never traded on HitBTC, it is much more comfortable and safer on Binance.

Hitbtc is known for that kind of problem, it's typical for them to encounter such problems.

Things might get worse if you hire someone to do that for you.

In other exchanges, this is almost the same scenario. If the amount seems to be high on their notice, they will really ask you kyc.

They implement KYC to user with an abnormal activity just like what you did. Your has been dormant for a long period and you deposit a significant amount. I encounter this issue before but it resolved after I undergone KYC. They are fast to reply on this kind of issue. Just make sure to create appropriate support ticket and do it in a nice way.

Most of the people claiming hitbtc as scam due to disabling account are those who didn't want KYC. If you are to do the KYC, You don't have any problem and you can easily get your money back. Refusing it to do so will be a pain in the ass because you don't have a choice. No one can help you to solve your issue here. Hitbtc account account here in the has been nuke by negative trust so they don't any care about there reputation here.

As I've said, Approach them with a gently manner. You will recover your funds.

There are two possibilities that could be at play here, the first one is that if your account is old and you have not used it for a very long time the fact that you are now exchanging such amount of bitcoin seems suspicious to them and they want you to verify your identity, the other option is that while you have not used the exchange their policies have changed and now everyone that exchanges that amount of money needs to go through a verification process, anyway it does not seem as if you can avoid this and I can understand your reasons to not want to verify yourself but if you want your money back you'll have to do it.

There is no escaping the KYC from exchanges, if you don't want to submit then you can't withdraw your coins. But you wouldn't want to also trust someone with $3000, what is stopping him from withdrawing it all and non for you while he could use someone else documents?  Either submit your data yourself or just try asking your relative or a local friend instead.

Few thread about this scammy exchange.

https://bitcointalk.org/index.php?topic=5228702.0
https://bitcointalk.org/index.php?topic=5220892.0
https://bitcointalk.org/index.php?topic=5122054.0
https://bitcointalk.org/index.php?topic=5221422.0
https://bitcointalk.org/index.php?topic=2437121.0

If you have made out some simple search, you wont really be having this kind of headache youve been experiencing.

You dont have any options but to wait up for their response since theyre the ones who can resolve out such problem.

I am wondering why the OP can't do it for himself and will require somebody to help him? It is better to submit the KYC documents rather than ask for someone to do that for him. He may encounter more problems if he will ask somebody. As the record of IPs in the site will change. And the exchange may tell him some suspicious activities, which may further harm his chance of withdrawing his funds. The money we are talking about here is not really small for most of us. So for me, better follow the instructions of the support rather than look for somebody out here.

The HitBTC.com's Terms of use (https://hitbtc.com/terms-of-use) have some rules for restrictions. I suppose you to read the page and figure out what you did whether breaks their rules in Terms of use.

Restrictions

Withdrawals
Please read the rule 13.6

He doesn't want his identity to be revealed on hitbtc or any exchange or anyone that will ask him to do so.

I don't think you can get back your funds not until you submit some KYC required by hitbtc exchange. They are of course shall comply with restrictions for KYC verifications especially with those suspicious and malicious activity or transactions inside their exchange. They have the right to suspend your withdrawal transactions. If you find it unfair because you think you are not doing any suspicious activity, complying to their TOS is the only way to remove withdrawal suspensions.


That's very odd, right? If he really wanted to get the fund, just simply comply. Except of course, you are afraid of KYC but if it is a matter of huge or a decent amount of fund, just comply with the required docs.

OP what makes you afraid of complying simple rules by providing KYC ? Are you a public entity or has some serious records on your country thats why you are afraid? KYC is mandatory now in most exchanges because of money laundering if you understand this then send KYC and comply with all the rules if not let Hitbtc take your funds forever.       

Probably, it's been a months before you open your account again in hitbtc, am I right?
Or have you try to send a report to their support team or ticket message to their own website?
They will surely response to you just be patience and your fund will be okay anyhow. But, I'm pretty much
sure that they will ask you a lot of requirements before you can open your account again.

thanks everyone for your replies. i will wait few days, if not solve automatically, i will ask my friend to do it for me.
i will withdraw my funds asap and will never be back to use HitBTC or other exchange sites ask for private documents.

why they didn't ask for documents when i want to deposit bitcoin. this is hidden trap inside the rules.

i'm using crypto, which is founded to respect privacy.
i'm not depositing or withdrawing fiat money to get stuck with long documents requirements.
HitBTC is not a bank to ask for all these.

HitBTC is a shady exchange at best and you should've never used them for trading at all in the first place, just google "HitBTC scam bitcointalk" to see the similar thread just like your case that were opened here, I used this exchange for trading just one time about 2 years ago and they had all kind of problems like laggy interface, very high withdrawal fees for some coins/tokens and huge amount of fake volume which were huge red flags to me so I didn't use them again.

Just a few days ago someone opened a thread in "scam accusation" section and he had the same problem with HitBTC and he completed KYC and then he was able to withdraw so hopefully your problem with be solved after KYC verification too.

Hitbtc doesn't look like a scam place, it just happens that you had a problem with them. When it is "temporarily closed on your account" and not in general, we can't really call it a scam because it is just your account and we do not know you, maybe you did something that would be against their rules, we can't know that, which is why I think it is highly important that we need to figure out why they closed your account to withdrawals before we can make a decision.

However there are thousands of people who make withdrawals from hitbtc every single day and we haven't heard any complaints about them anywhere just yet, so I can easily say that even if they are a scam in the future, it is not today and it is not going to be something right away, and not because of this situation.

was there prior information from that party before the lockdown? I think it happened because of some kind of system insecurity. usually beside him doing KYC, it usually takes a long time. indeed this seems a bit informational, where almost all members experience the same thing. if you have ordered a ticket, but you still don't get a reply. This is clearly a system pretext.

You're wrong about that. You can check Twitter, Reddit, and the forums, there is an endless amount of complaints. I don't think I've seen an exchange with so many complaints before (after excluding Yobit).

When it comes to complaint rate or numbers then im bit sure that this is on next in line with Yobit.Most of these exchangers are really making
some selective scamming where they do lock out funds and asking for some verification no matter what kind of reason they do had.
Some do comply and some wouldnt care at all which in result in full confiscation of funds and seems op doesnt really like to have some
verification or KYC then he should expect that those funds are totally locked forever.

But, there are still good exchanges that makes KYC not that mandatory, this is common for HitBTC to be freezing account and demanding for KYC, I have preferred binance to HitBTC in this regard, it is clearly stated the amount you can have on binance without no kyc required. There are many reasons people do not like KYC, because hackers are very dangerous and any data beaches could lead to impersonation attack.

Im using hitBtc before and they are smooth when it comes to transaction, complying to kyc is not necessary.

But since I already sell the tokens that I accumulated from bounty, I chose to switch to kuCoin and Binance.

What happen to them now? I heard many complaints to this exchange and now freezing an account (even you're not transacting more than 2 btc) unless you comply to kyc. It seems shady on their end.

There's hope but i assume that you and some people have the same problem while there are other people who can still withdraw their funds from this exchange site.

You should have sent the ticket to the hitbtc support or the team will never solve your problem. You can ask the team directly on its hitbtc telegram group because there were so many people who have got the same problem as you.
It's not yet a scam site but I recommend you to never try to use hitbtc again.

Actually, this may not only happen in HitBTC but also in other exchanges because of some reasons. However, they commonly provide tickets in order to report this condition. And hee you can do it:
https://support.hitbtc.com/en/support/solutions/articles/63000224922--withdrawals-are-temporarily-disabled-on-your-account-

Btw, for the withdrawal issue, what coins did you want to withdraw? All coins or only certain coins? Sometimes, in some exchanges, the withdrawal menu is not available yet because of some reasons. that is why before using an exchange, it is better to search for information about them at first

I think it's OP's fault too. When you are signing up, there is an agreement under Terms and Conditions, and one of them is KYC. I think the exchanges have the right to question any suspicious activity. If you don't comply, then it's your fault. In my opinion, why afraid to comply if you are doing legit, and not engaging in any fraudulent means. If you have proper docs I think it's time to start looking now, it's very useful.

I don't think that is a trap because from a few years ago, hitBTC is not mandatory for their user to verify their account by submitting the document or does KYC. But soon, after many exchanges use KYC, HitBTC follow it, and I think they already announce that thing to their members. But unfortunately, people who enjoy their time to trade on HitBTC never know or don't read about that, so when they want to withdraw, they confuse because they need to do KYC.

Many traders don't become aware of the news from the exchange because they are too busy with their trade. Perhaps, we need to the responsibility for our account, so next time, we will not get the other problem in the future.

I hope you can solve your case in HitBTC, and you can withdraw all of your money. You don't have to use that exchange once you got your money because I am sure that you can found the other exchange which will better for you.

i'm trying to withdraw USDT. total balance 3630 USDT. i'm trying to withdraw 800 and i'm still getting same error.


sure, i will never use HitBTC again after i get my money back.

here is reply from HitBTC support ticket :

Dear Valued Trader,

Please be advised that your account functionality has been temporarily restricted.


The activity on your account was flagged as suspicious by our Security and Risk Monitoring System, and the restrictions on some operations have been placed automatically.


By enforcing security measures we strive to protect our traders and create a healthy trading environment. We sincerely hope for cooperation on your end and ask you to please kindly provide some additional information for the verification process. This request is in line our AIA and international AML policies which can be viewed in the AIA policy section.


Please use our KYC verification form to upload the required documents, click “Request Verification,” and notify us once it is done by responding to this email.


We kindly ask you to disable all tools masking your network activity (VPNs or proxies) when logging into your HitBTC account while your identity and the activity on your account are being verified.

We aim to restore the full functionality of your account as soon as possible, however, manual KYC/AML verification takes time. Please be patient and, to avoid delays, please make sure to follow the guidelines when submitting the documents. We also wanted to let you know that providing links to your public Facebook or LinkedIn profiles can expedite the verification process.


Thank you and best regards,

HitBTC Team

I have never traded on this cryptocurrency exchange in my life, but the fact that Hitbtc is at the top of the cryptocurrency exchange suggests that this is not a scam. Read this review (https://cryptogeek.info/en/exchanges/hitbtc) there are many reviews of traders about this exchange, maybe it will help you figure it out.

HitBTC can't do it. They are in the upper stages among the exchangers. I think you have tried to withdraw any useless coins or they are being updated. Many times they stop their withdraw for safety. The information you provide may be incomplete. This is likely to happen for your verification.

After you get your money I suggest you get out of that stupid exchange.
All of their rules or TOS are fucked up.
You deposit funds you pay them with fees. I mean what the hell?
You withdraw, you pay lots of money.
And now, I have not been accessing my account there and yet e-mails are being sent to me that someone is logging in my account.
Crappy exchange. Go look for a better one.

Full verification will be required for withdrawing the balance higher than $2000. Even if you haven't done any suspicious activity holding this amount on the exchange can raise a flag for support. On the next step, the team will ask for video verification and the source of funds if they can't catch anything wrong with documents. Be careful and don't try to cheat anything. Otherwise, funds will be seized, HitBtc is not an honest, transparent exchange.

^ Before I used this exchange when there is no KYC, but after they announced that they start implementing KYC, I switched to other exchange that has good support and does not have usually a technical issue. Just keep in touch with them and probably they will answer be able to withdraw after you will submit all documents needed for the KYC. If you have valued the amount that you left in there, there's nothing you can do is to proceed with the KYC and recover your money. Nevertheless, I have doubt that this is a small problem if you did not violate the rule, read the TOS for this concern so that you will know.

I'm using HitBTC for quite a long and I have no issues with them. If you are following their rules and provide what they are asking for will likely complete your transactions. Yeah, it gonna be our discretion to comply with KYC or not, but you did not complete it and a reason that holds your transaction. For me, it wasn't a big deal when complying with KYC if we know that we are giving it to the right person. However, you didn't trust HitBTC.com and have to live that, and never think that you can find a way to have your coins out from this site.

No, they require you to provide kyc and they will not release your funds unless you documents are completed. I dont know why they suddenly become strict to your account. Perhaps you have surpassed the amount of money of providing kyc, right? I know you do not want to give your personal data to hitbtc but there is no other way.

He wont have any choice but neither to comply or not and most likely when an exchange do ask out for some verification on where the users had already passed their trading limit.

Its expected for platforms like this will ask it out but there are some who are really having some decent limit on daily basis just like Binance on having 2BTC per day

and I don't know why there are still people whom do make use of Hitbtc which it does have a bit shady kind of reputation.

Hitbtc is a trusted exchange, I have never experienced problems while using Hitbtc. Some exchanges now do require KYC procedures,
this is indeed a regulation from the government to prevent money laundering from happening. My advice is to just follow their requests,
by providing you with KYC documents, and after that you can withdraw your funds. Because there is no other way to be able to withdraw
your funds from Hitbtc, if they have enforced these rules.

The last time I used hitbtc it was on peace, It was in 2017 when I quit using that exchange because I found out that there is a better exchange than them but I didn't expect them to fall too much. I've been seeing different complaints about them after implementing their KYC procedures.

I think you didn't read their TOS after depositing that amount. I am an old user too, using it after a long time of inactivity it would be our responsibility to read their TOS again before using it, their KYC procedure is strict and pain in the a**.

Disabling withdrawal doesn't mean that Hitbtc is scam. Probably, they have reasons for doing that. Try to submit kyc so that you can get  your funds out of the exchange.

still same error after 3 days.
Withdrawals are temporarily disabled on your account. Please contact us via this form.

as they said on ticket reply, i was using Proxy/ VPN and that was right. i use VPN normally when i enter wallet or exchange site for security.

part of ticket reply :
We kindly ask you to disable all tools masking your network activity (VPNs or proxies) when logging into your HitBTC account while your identity and the activity on your account are being verified.

I read now on their terms :
HitBTC reserves the right to close any of your HitBTC Accounts, to liquidate any open trade positions, and to force you to withdraw all the crypto assets from the Technology Platform in case if: (i) HitBTC determines that you are accessing the Services or the Technology Platform from any Restricted Jurisdiction, or (ii) you have given false representations as to your location of incorporation, establishment, citizenship or place of residence.

in this case, they should allow me to withdraw my money and then close my account.
i will agree to leave HitBTC forever, after they give me my money.

what you suggest in this case?

Did you sent documents and waiting for their approval now?, as far as I know after your documents get verified you should be able to withdraw all your assets without any problem since legally they don't have any other reason to keep your account blocked, there were similar cases like you here in the forum before that had the same problem as you with HitBTC and they had to do KYC and after that they were able to withdraw so there's no need to worry, just wait for now, unless there's a problem with your documents you will be verified just fine like the others.

After long time you are immediately trying to withdraw huge amount that is why you account is under suspicion so you are required to pass KYC if you want to get the access of your funds,it is really the issue with all centralized exchanges and try to pass KYC to get the funds back or else it will stuck there forever.

There is a certain grey area where users are asked for KYC just when they try to withdraw their money. I understand that rules state that we should be able to provide documents when asked but honestly this is a strange kind of thing because you do not ask user when he trades and deposits but ask him for ID proofs as he withdraws. I am fine with that but some users might not and same happens with some gambling sites as they see a user wins big, they will ask documents.

That been said though, at the end of the day if providing documents actually solves the problem then I would have no issues.

I can feel that but since you agreed to their rules, you have to provide them whatever they demand now.

There are so many information about Hitbtc that suspend withdraw their users like this one https://bitcointalk.org/index.php?topic=5194492.0

Indeed, this is an old exchange but they have a bad reputation.

Have you contect their support? If you have then the support didn't give any clear information then your money will loss and there is no one who can be able to restore your money.

If you really want your money back, you have to follow all the requests asked by Hitbtc. Since you are currently in a bad position,
you must follow the Hitbtc rules. Like prohibiting accessing Hitbtc with a VPN, you have to access their website without VPN.
Next Hitbtc wants you to send the documents, just do whatever they ask. I'm sure you can get your money back.

no you miss understood what they say . they dont say you can withdrew but they say that they control all and wont allow you to withdrew  . the only way is to turn off your vpn for a while and logon back so that they can process the verification ln your account . hitbtc wasnt a scam but it was among those top trading exchange before when binance was not popular . have you access them before with a vpn ? it can also be thier mistake if they change rules and dont announce it or yours too if they announce it but you didnt read it .

Maybe there is a suspicious activity on your account. Better review TOS again and see it your self if there are illegal thing you do that violated their TOS https://hitbtc.com/terms-of-use .


The only thing that you can do for now is ask them what kind of violation you do that resulted of being suspended.



This is the reason why you need to continue contacting them.

When they have scam intentions, they will definitely not spend a penny on those who have money stuck in Hitbtc.  But in this case, they still try to come up with a solution to the victims, which is also a good sign.
I just hope they continue to grow and not steal any of the coins from everyone here.  So the best way is to wait and do not do anything detrimental to Hitbtc's reputation.

Maybe have any reason when your withdrawing disable from Hitbtc, did you change your password last one day before you make withdrawing or not, if you change your password or you change 2fa absolutely your account should disable for 1x24 hours later. Another reason maybe your coin withdrawing are disable from Hitbtc and you should use other coin support for withdraw, if above reason is not the same maybe you should asking on hitbtc support, be careful with this exchange because they can reset your account and I faced with this moment my 2fa reset by exchange and I try to log in not needed 2fa code, but I don't have any balance in hitbtc after sell coin on hitbtc I will withdraw to my wallet.

Yes you can leave the exchange (after your problem is resolved) if they make it difficult for you to withdraw your own funds. If you don't want KYC, then you can't sue for anything because you can't comply with their policies.

But I think your actions are too bold, I read this thread from the start. What makes you confident that HitBTC employees are not hanging around here? You offer someone else to do KYC for you and then you change your mind about asking your friend to do it.

I have used hitbtc and it says withdrawal disable there, but it only lasts a day,
maybe Hitbtc maintains their system, and makes withdrawal disabled, try visiting again tomorrow

No, all withdrawals work flawlessly but something is wrong with the account of the opponent. If any of the coins has been disabled for trading or deposits, withdrawals this page will warn the user. Check this status page of HitBtc exchange for detailed info: https://hitbtc.com/system-monitor You can check the different token's status via this link and be sure if the HitBtc has disabled any feature related to the specific altcoin.

There is but it would surely come at a cost, either they'll request you do some KYC verification or you forget the funds. Exchange like HiBTC aren't supposed to be operating in the industry. Their lack of professionalism is irritating, they charge outrageous amount of fees and their security system is at its lowest possible form. I once had an account with them but stop patronizing them after I noticed how unprofessional their service are.

I get email alerts almost weekly of my account getting access but that wasn't me logging in since I haven't done that in a very long time. On one occasion I did login and confirm the IP wyere I was logged in from wasn't even from my region but gat of Asia. HiBTC are known for freezing their customers account without any reasonable reasons, the exchange is a no go to platform if you want to enjoy the industry.

Yeah, Binance has a certain limit beyond which you have to provide KYC so it makes easy for the user to understand their limits and play within that if they do not want to provide their KYC.

I have used HitBTC in past and glad that I stopped using them because although I am not shy of providing my documents but these websites might misplace/,misuse them and cause serious troubles to me later on so I avoid giving my KYC unless that is the last option and the platform is trusted like Binance.

Hope they solve the problem and honestly KYC is not a big problem as some guys even provide KYC on your behalf and verify everything for some commission maybe, I don't know exactly the charges nor I am recommending this route but this is certainly being used by many traders.

In this case, I felt when using the HitBtc exchange some time ago when there was a problem about funds, the service was very slow, it didn't respond quickly and there was also no professionalism I think you are right too HitBTC, many cases have happened so after all they know me never use it again.
I don't know why even though I have activated 2fa but still receive emails from HitBtc who log in using a certain IP so I think this is a problem even though I didn't do anything with that IP but yes it's very bad service after asking this all they said no what are the obstacles, it is clear that HitBtc is not the recommended exchange for me, it is still too risky.

after 5 days still same error :
Withdrawals are temporarily disabled on your account. Please contact us via this form.

this shitty exchange should release my money.
disable new deposits or disable trade, but not only withdraw if they are honest.

i'll post review about this shit everywhere if they don't release my fund  ???  ???

UPDATE :
i was going to ask support on reddit, but i find tons of similar cases on their reddit page.
i'm getting more sure this site is big scam.

https://www.reddit.com/r/hitbtc/ (https://www.reddit.com/r/hitbtc/)

does your withdrawal amount is beyond the rule that Kyc is not needed? Maybe it is the reason or try to chat their tg if they have it, i don't know that there will be some kind of this problem, all I know issues before are their withdraw shows succeeded but they didn't receive anything, or vice versa they will deposit but it will not reflect in their wallet. so whenever I will use hitbtc I will make sure that I will get every transaction that I will transfer so I will make it in 2 transfer or 3.

i asked support on telegram and updated ticket that i want to exit with my funds without KYC.
my funds are below daily limit (0.2 btc) and i no longer want to continue with HitBTC.

they give me little hope on telegram group, i hope to get positive results.

Thank goodness you've found the answer, to my knowledge Hitbtc is not a scammer,
they have a limit if you are not KYC, you should do KYC so that your account there is safe.
because I am also a Hitbtc user and very comfortable in there.

i don't advice you to trust them enough, my problem not solved yet, i just got little hope from telegram reply.

i'm old HitBTC user too, i see my deposit address has total 7 btc received (old deposits). but my funds locked when i try to use it again recently.

i will update topic here when my problem be solved.

That's really advisable but my account with hitbtc does not have a KYC and yet I never experience this kind of problem.
Also, I never used a telegram to contact them, the support in the site is working fine with me.

Maybe this really depends on everyone's experience because even if people would say the site is a scammer, I could not agree more since I never had a problem for years of using the site.

Is it true that there are absolutely no obstacles when using HitBTC?

I experienced this almost 2x but I am afraid it will happen again and until now I don't use HitBTC anymore, but what I am most afraid of is that I often receive notifications from emails about logins from outside IPs so that is a big problem, possibly if there are assets in inside will be lost.

reply from reddit :
Hitbtc_Team : Hello! I’m sorry that our KYC requirement caused you so much stress.

It seems that you were misled to believe that KYC can be requested only in cases of large amount withdrawals. However, it is not so — KYC can be requested at any time, no matter the size of the transaction.

Once it is requested, there is no way around it. If you wish to withdraw your funds, you’ll be free to do so after you complete your verification.

Please provide relevant information and documents. If you need any help with this process or any clarification, please address this matter it in your ticker. Our Support Team will be happy to help!

why they disable withdraw only. why they don't disable trade or deposit?
i can see this is naked trap clothed with terms.

my account is old, i didn't approve to KYC terms when i registered years ago.

It's caused by the team wanna let more money enter the exchange site but the team didn't wanna see more and more money was going out from the hitbtc too.
that's why the deposit and trade are not yet disabled. Why don't you just join in the telegram group? You can talk with the admin anytime as hitbtc admin was actively managing the group too.
It looks like you have no choice to did KYC verif.

I'd find myself not comfortable getting back to the old account that I've never used for several years. That change makes me a reason not to trust HitBTC. They are good before and have no problem but this complaint warns us.

Only I wonder is that why they just allow making a deposit if they no longer allow us to withdraw. Because if that they supposed to ask for verification, they should also have to stop any transactions. That kind of trap makes something to think that they're gonna hiding something not good.

I am old user of hitbtc. When i use hitbtc they have no require for. Withdrawal. But suddenly they made rules for withdrawal need kyc required. Many people don't about it. I know they will not accept all verification request. So people lost his money?

When you check Reddit there are ton of withdrawal issues and they are hiding it behind "security measures" as well. However it looks like they are actually giving people their money as well after a while. It looks like they have unheard of security measures that locks people money up way too frequently and when you fill out the forms and contact support and do KYC nad basically all that three takes days and maybe over a week, you end up with your money back.

However it shouldn't be this difficult, the money is yours, you deposited fairly easily and nobody asked you anything when you are depositing, why make it this hard when withdrawing? I get that you want to make it more secure, but could anyone tell me Binance is weak? I mean they make it quite easy to withdraw and I have never faced any problems there neither.

It isn't a good exchange although I hope he gets his funds back especially if he does compete their KYC verification as that obviously has to be the reason behind the errors he's experiencing. HiBTC are out the conversation when trust worthy exchange are been debated on. The exchange is losing volume daily as their customers are moving over to other exchanges.

There's no impossibility as you claim, they're scammers and shouldn't be recommended to be used for trading especially newbies. I doubt all the accusations surfacing of them disallowing access to funds are all false, sure there would be few bad eggs wanting to spoil the reputation for the exchange but the fact is HiBTC isn't the be trusted.

They dont usually respond on someones issues and it had been tainted out into their reputation that they arent really that trustworthy.
There are lots of exchangers out there which is way more better than on this one but still there are people who do get lost track and ending up
on using these exchangers - not completely a scam but when it comes to severity of the  issues and complaints then this one really had that.
So it isnt really that recommended and for the part of op since he had ask to comply something then he should really follow it up
so those funds would be released.

It was shown already that HitBTC gives some advice and a way to solve the problem. I see this as a winning solution and that seems possible if we actually talk to them in regards to any problems that we encounter.

This exchange has been so long giving services to the community, they have that reputation already, and I know that they would retain such a thing forever unless if they want to change it and be like those scamming sites. But I see this is not their intent and probably don't have a plan to do it so this issue will be resolve sooner/later.

I have negative rating for hitbtc because always get problem with my assets holding there, last moment when my account suddenly reset without have any confirmation with my mobile phone number and lucky I never hold coin any more in hitbtc account, my friend talk to me if you coin sell on hitbtc exchange market better after success selling to withdraw and never hold coin there for long term, but I always success when withdraw in Hitbtc and never get any problem by disable or other problem, maybe you change your password account or 2fa before you make withdrawing and I think will be disable for one day.

i didn't change 2fa nor password. i used it normally.

today i submitted my documents. hope to get results after all that delay.
i will withdraw my funds and never use that shit again.

https://i.postimg.cc/NG8QQQM9/hbtc.jpg

If you wanna hold your btc for long time better save on offline wallet like nano ledger or try to hold with good and trusted exchange market like Binance, I think bad opinion to hold assets with HITBC exchange because many investors always loss their assets after holding on this exchange, maybe you can use this exchange for buying and selling only, then you should sent your assets to other wallet because most safety than you hold on this exchange market.

they asked for Proof of Address. i provided my office work business card.
hope i get results after all that shit.

I have seen exchanges take actions like this and it’s mainly when there is a suspicious activity on your account or when they are having some problems on their website.

Instead of going to Google to look for what other people are saying, it would have been best for you if you just contacted their customer support to know directly from them what’s going on with your withdrawals being rejected, they will be the ones to look into your account and explain much better what’s happening, going to Google doesn’t solve the problem. If you wait for the time you’re supposed to wait, and you don’t get a reply from them, then you can look for help any other place.

i uploaded proof of address, i uploaded and they approved it.
then they asked for another crazy request :

Dear Trader,

We have reviewed the documents you submitted in our KYC form, and in order to pass the verification process we need some additional information regarding the source of funds for the following transactions:
​
Amount    Currency    Hash
0.2    btc    3408915e430e4aed80c1cbe07b481...b15e8e74b48f5defb6486c96434e4
0.05    btc    6e0c6a914c8b07733839b16319ee9...2d6c851e6a5fbd2436c45c59bee8b

The source of funds report has to describe all actions you have performed with these funds before sending them to HitBTC, e.g. purchasing, exchanging, transferring from one address to another.

Kindly present the chain of events in chronological order. Please attach full-display screenshots confirming each step.

Note that screenshots of public blockchain explorers data are not accepted. Please provide the screenshots of your actions on the crypto services that you have used.

For example, if you obtained these funds on another crypto trading platform, please provide us the full-display screenshots of your deposit, trading, and withdrawal history on that platform so that the transaction history of the funds would be clearly traced.

Please note that we need to see detailed information (hash, address) for each of the above transactions.

Thank you,
HitBTC Team

i told them that funds came from my friend, for online service, then they replied :

Dear Trader,

In case the funds been purchased (received as a gift) from an individual, please provide us with a notary certified letter confirming that. Make sure the following points are mentioned:
- Documents proving buyer's identity;
- Documents proving seller's identity;
- Value that was given in exchange in the process of a purchase;
- The exact amount of the funds purchased;
- Details (hashes/addresses) of each transaction related to the purchase;
- The date when the letter was composed.

The letter then has to be certified by a notary.
To avoid unnecessary delays, please make sure all the requirements are met.

Regards,
HitBTC Team

now, how can i get documents of my friend who give me the bitcoins. this is crazy impossible.
i uploaded all my documents, passports, proof of residence, driving license, selfy photo, and more documents.
now they ask for documents for my friend (source of funds) this is not my job to get documents for other people. no way to get this.

i believe HitBTC won't release my funds, they ask me to do impossible thing to avoid giving me the funds. keep away of it.

still no new reply from support after 3 days.

So this thread should be taken to scam accusations board.
 (https://bitcointalk.org/index.php?board=83.0)

Just follow the format in this thread https://bitcointalk.org/index.php?topic=260073.0

they finally replied, with same request :

Dear Trader,

This request goes in accordance with our AIA and international AML policies, that can be viewed in the AIA policy section.

Please refer to our Terms of Service. Note that during the registration process you have accepted these rules.

In case the funds been purchased (received as a gift) from an individual, please provide us with a notary certified letter confirming that. Make sure the following points are mentioned:
- Documents proving buyer's identity;
- Documents proving seller's identity;
- Value that was given in exchange in the process of a purchase;
- The exact amount of the funds purchased;
- Details (hashes/addresses) of each transaction related to the purchase;
- The date when the letter was composed.

The letter then has to be certified by a notary.
To avoid unnecessary delays, please make sure all the requirements are met.

Regards,
HitBTC Team

But how can i get documents for other people (sender) who give me bitcoins.
this is impossible, and it's not my job to get documents from every person send me bitcoin.

HitBTC is worst site i ever used. they ask for impossibles, covered with their scam rules, to take my money.

today i sent source of funds, i hope it's enough for what they need.

after 4 days they ask for source of funds again.
i attached all screenshots showing withdraw history from the site i used for deposited money into my HitBTC account.

finally problem solved. i withdraw my balance and say goodbye shitbtc.
https://i.postimg.cc/zv4b288x/withdraw.jpg

my account on ShitBTC is now verified, but i will not use it again.
i'm using now https://1inch.exchange/ i already used it with bigger amount and it works fine. it's decentralized exchange and i advice anyone to avoid all centralized exchange sites especially HitBTC.com, maybe it's not scam, but it's worst exchange site i ever used.

You probably shouldn't use it for big amounts though. If you haven't read the terms of service, you should. There are many banned countries.

I realize that 1inch is a DEX aggregator and you're trading directly from your wallet, but that's still something you should take into consideration if you don't want to have any issues later on.

Hi Bitcoin-Pro, I've the same problem, only for example can you share a page that you used to prove your source? My first by was from localbitcoin, and it's very hard to satisfy the HitBTC request if they want a complete transfert history of my money.

Thanks.

HitBTC.com is running a scam i.e. fraud.

How after you join and deposit enough funds worthwhile they the scam/fraud begins.

How simply they will change the code on the 2FA device and lock you out.

Then when you try to get access they will hide behind security.

And start demanding all kind of information to see if you have such.

   

Hitbtc and Yobit and some other exchange as well are shady as hell.If you arent aware on how many scam accusations this exchange
had then it wouldnt really be enough to be counted by your own fingers.

https://www.cointelligence.com/exchanges_list/hitbtc/
https://www.reddit.com/r/BitcoinPrivate/comments/91ruw1/hitbtc_review_legit_or_scam/
https://www.reddit.com/r/hitbtc/comments/7g2bpc/hitbtc_is_an_advanced_scam_how_they_stole_140000/
https://99bitcoins.com/bitcoin-exchanges/hitbtc-review/