HitBTC.com - Withdraw Disabled, is it scam ? (Ticket#605865 : solved)

[maxreish]

I don't think you can get back your funds not until you submit some KYC required by hitbtc exchange. They are of course shall comply with restrictions for KYC verifications especially with those suspicious and malicious activity or transactions inside their exchange. They have the right to suspend your withdrawal transactions. If you find it unfair because you think you are not doing any suspicious activity, complying to their TOS is the only way to remove withdrawal suspensions.

I am wondering why the OP can't do it for himself and will require somebody to help him?

That's very odd, right? If he really wanted to get the fund, just simply comply. Except of course, you are afraid of KYC but if it is a matter of huge or a decent amount of fund, just comply with the required docs.

[ice18]

OP what makes you afraid of complying simple rules by providing KYC ? Are you a public entity or has some serious records on your country thats why you are afraid? KYC is mandatory now in most exchanges because of money laundering if you understand this then send KYC and comply with all the rules if not let Hitbtc take your funds forever.       

[kramchers]

Today when i try to withdraw from HitBTC.com i get this error :
Withdrawals are temporarily disabled on your account.

After i googled, i find many other people have similar problem.
I'm sorry because i wasn't aware of this problem with HitBTC.

Is there a hope i will get my fund from it?
or it's like other scam sites ? no hope?

Probably, it's been a months before you open your account again in hitbtc, am I right?
Or have you try to send a report to their support team or ticket message to their own website?
They will surely response to you just be patience and your fund will be okay anyhow. But, I'm pretty much
sure that they will ask you a lot of requirements before you can open your account again.

[Bitcoin-Pro]

thanks everyone for your replies. i will wait few days, if not solve automatically, i will ask my friend to do it for me.
i will withdraw my funds asap and will never be back to use HitBTC or other exchange sites ask for private documents.

why they didn't ask for documents when i want to deposit bitcoin. this is hidden trap inside the rules.

i'm using crypto, which is founded to respect privacy.
i'm not depositing or withdrawing fiat money to get stuck with long documents requirements.
HitBTC is not a bank to ask for all these.

[XZERO1]

thanks everyone for your replies. i will wait few days, if not solve automatically, i will ask my friend to do it for me.
i will withdraw my funds asap and will never be back to use HitBTC or other exchange sites ask for private documents.

HitBTC is a shady exchange at best and you should've never used them for trading at all in the first place, just google "HitBTC scam bitcointalk" to see the similar thread just like your case that were opened here, I used this exchange for trading just one time about 2 years ago and they had all kind of problems like laggy interface, very high withdrawal fees for some coins/tokens and huge amount of fake volume which were huge red flags to me so I didn't use them again.

Just a few days ago someone opened a thread in "scam accusation" section and he had the same problem with HitBTC and he completed KYC and then he was able to withdraw so hopefully your problem with be solved after KYC verification too.

[davinchi]

Hitbtc doesn't look like a scam place, it just happens that you had a problem with them. When it is "temporarily closed on your account" and not in general, we can't really call it a scam because it is just your account and we do not know you, maybe you did something that would be against their rules, we can't know that, which is why I think it is highly important that we need to figure out why they closed your account to withdrawals before we can make a decision.

However there are thousands of people who make withdrawals from hitbtc every single day and we haven't heard any complaints about them anywhere just yet, so I can easily say that even if they are a scam in the future, it is not today and it is not going to be something right away, and not because of this situation.

[Fesatmas]

was there prior information from that party before the lockdown? I think it happened because of some kind of system insecurity. usually beside him doing KYC, it usually takes a long time. indeed this seems a bit informational, where almost all members experience the same thing. if you have ordered a ticket, but you still don't get a reply. This is clearly a system pretext.

[OmegaStarScream]

However there are thousands of people who make withdrawals from hitbtc every single day and we haven't heard any complaints about them anywhere just yet, so I can easily say that even if they are a scam in the future, it is not today and it is not going to be something right away, and not because of this situation.

You're wrong about that. You can check Twitter, Reddit, and the forums, there is an endless amount of complaints. I don't think I've seen an exchange with so many complaints before (after excluding Yobit).

[Hamphser]

However there are thousands of people who make withdrawals from hitbtc every single day and we haven't heard any complaints about them anywhere just yet, so I can easily say that even if they are a scam in the future, it is not today and it is not going to be something right away, and not because of this situation.

You're wrong about that. You can check Twitter, Reddit, and the forums, there is an endless amount of complaints. I don't think I've seen an exchange with so many complaints before (after excluding Yobit).

When it comes to complaint rate or numbers then im bit sure that this is on next in line with Yobit.Most of these exchangers are really making
some selective scamming where they do lock out funds and asking for some verification no matter what kind of reason they do had.
Some do comply and some wouldnt care at all which in result in full confiscation of funds and seems op doesnt really like to have some
verification or KYC then he should expect that those funds are totally locked forever.

[Oshosondy]

OP what makes you afraid of complying simple rules by providing KYC ? Are you a public entity or has some serious records on your country thats why you are afraid? KYC is mandatory now in most exchanges because of money laundering if you understand this then send KYC and comply with all the rules if not let Hitbtc take your funds forever.       

But, there are still good exchanges that makes KYC not that mandatory, this is common for HitBTC to be freezing account and demanding for KYC, I have preferred binance to HitBTC in this regard, it is clearly stated the amount you can have on binance without no kyc required. There are many reasons people do not like KYC, because hackers are very dangerous and any data beaches could lead to impersonation attack.

[lienfaye]

Im using hitBtc before and they are smooth when it comes to transaction, complying to kyc is not necessary.

But since I already sell the tokens that I accumulated from bounty, I chose to switch to kuCoin and Binance.

What happen to them now? I heard many complaints to this exchange and now freezing an account (even you're not transacting more than 2 btc) unless you comply to kyc. It seems shady on their end.

[CuriousGeorge]

Today when i try to withdraw from HitBTC.com i get this error :
Withdrawals are temporarily disabled on your account.

After i googled, i find many other people have similar problem.
I'm sorry because i wasn't aware of this problem with HitBTC.

Is there a hope i will get my fund from it?
or it's like other scam sites ? no hope?

There's hope but i assume that you and some people have the same problem while there are other people who can still withdraw their funds from this exchange site.

You should have sent the ticket to the hitbtc support or the team will never solve your problem. You can ask the team directly on its hitbtc telegram group because there were so many people who have got the same problem as you.
It's not yet a scam site but I recommend you to never try to use hitbtc again.

[Rengga Jati]

Today when i try to withdraw from HitBTC.com i get this error :
Withdrawals are temporarily disabled on your account.

Actually, this may not only happen in HitBTC but also in other exchanges because of some reasons. However, they commonly provide tickets in order to report this condition. And hee you can do it:
https://support.hitbtc.com/en/support/solutions/articles/63000224922--withdrawals-are-temporarily-disabled-on-your-account-

Btw, for the withdrawal issue, what coins did you want to withdraw? All coins or only certain coins? Sometimes, in some exchanges, the withdrawal menu is not available yet because of some reasons. that is why before using an exchange, it is better to search for information about them at first

[clickerz]

I don't think you can get back your funds not until you submit some KYC required by hitbtc exchange. They are of course shall comply with restrictions for KYC verifications especially with those suspicious and malicious activity or transactions inside their exchange. They have the right to suspend your withdrawal transactions. If you find it unfair because you think you are not doing any suspicious activity, complying to their TOS is the only way to remove withdrawal suspensions.

I am wondering why the OP can't do it for himself and will require somebody to help him?

That's very odd, right? If he really wanted to get the fund, just simply comply. Except of course, you are afraid of KYC but if it is a matter of huge or a decent amouny of fund, just comply with the required docs.

I think it's OP's fault too. When you are signing up, there is an agreement under Terms and Conditions, and one of them is KYC. I think the exchanges have the right to question any suspicious activity. If you don't comply, then it's your fault. In my opinion, why afraid to comply if you are doing legit, and not engaging in any fraudulent means. If you have proper docs I think it's time to start looking now, it's very useful.

[maydna]

thanks everyone for your replies. i will wait few days, if not solve automatically, i will ask my friend to do it for me.
i will withdraw my funds asap and will never be back to use HitBTC or other exchange sites ask for private documents.

why they didn't ask for documents when i want to deposit bitcoin. this is hidden trap inside the rules.

i'm using crypto, which is founded to respect privacy.
i'm not depositing or withdrawing fiat money to get stuck with long documents requirements.
HitBTC is not a bank to ask for all these.

I don't think that is a trap because from a few years ago, hitBTC is not mandatory for their user to verify their account by submitting the document or does KYC. But soon, after many exchanges use KYC, HitBTC follow it, and I think they already announce that thing to their members. But unfortunately, people who enjoy their time to trade on HitBTC never know or don't read about that, so when they want to withdraw, they confuse because they need to do KYC.

Many traders don't become aware of the news from the exchange because they are too busy with their trade. Perhaps, we need to the responsibility for our account, so next time, we will not get the other problem in the future.

I hope you can solve your case in HitBTC, and you can withdraw all of your money. You don't have to use that exchange once you got your money because I am sure that you can found the other exchange which will better for you.

[Bitcoin-Pro]

Btw, for the withdrawal issue, what coins did you want to withdraw? All coins or only certain coins? Sometimes, in some exchanges, the withdrawal menu is not available yet because of some reasons. that is why before using an exchange, it is better to search for information about them at first

i'm trying to withdraw USDT. total balance 3630 USDT. i'm trying to withdraw 800 and i'm still getting same error.

I hope you can solve your case in HitBTC, and you can withdraw all of your money. You don't have to use that exchange once you got your money because I am sure that you can found the other exchange which will better for you.

sure, i will never use HitBTC again after i get my money back.

here is reply from HitBTC support ticket :

Dear Valued Trader,

Please be advised that your account functionality has been temporarily restricted.


The activity on your account was flagged as suspicious by our Security and Risk Monitoring System, and the restrictions on some operations have been placed automatically.


By enforcing security measures we strive to protect our traders and create a healthy trading environment. We sincerely hope for cooperation on your end and ask you to please kindly provide some additional information for the verification process. This request is in line our AIA and international AML policies which can be viewed in the AIA policy section.


Please use our KYC verification form to upload the required documents, click “Request Verification,” and notify us once it is done by responding to this email.


We kindly ask you to disable all tools masking your network activity (VPNs or proxies) when logging into your HitBTC account while your identity and the activity on your account are being verified.

We aim to restore the full functionality of your account as soon as possible, however, manual KYC/AML verification takes time. Please be patient and, to avoid delays, please make sure to follow the guidelines when submitting the documents. We also wanted to let you know that providing links to your public Facebook or LinkedIn profiles can expedite the verification process.


Thank you and best regards,

HitBTC Team

[n0tailbg]

I have never traded on this cryptocurrency exchange in my life, but the fact that Hitbtc is at the top of the cryptocurrency exchange suggests that this is not a scam. Read this review there are many reviews of traders about this exchange, maybe it will help you figure it out.

[baundul]

HitBTC can't do it. They are in the upper stages among the exchangers. I think you have tried to withdraw any useless coins or they are being updated. Many times they stop their withdraw for safety. The information you provide may be incomplete. This is likely to happen for your verification.

[Reid]

After you get your money I suggest you get out of that stupid exchange.
All of their rules or TOS are fucked up.
You deposit funds you pay them with fees. I mean what the hell?
You withdraw, you pay lots of money.
And now, I have not been accessing my account there and yet e-mails are being sent to me that someone is logging in my account.
Crappy exchange. Go look for a better one.

[seleme]

~snip~

~snip~

Full verification will be required for withdrawing the balance higher than $2000. Even if you haven't done any suspicious activity holding this amount on the exchange can raise a flag for support. On the next step, the team will ask for video verification and the source of funds if they can't catch anything wrong with documents. Be careful and don't try to cheat anything. Otherwise, funds will be seized, HitBtc is not an honest, transparent exchange.