Bitcoin Forum

Hello, this is continuance of my original post topic=5328489.0.

$100,000 in monero gone, stolen by these crooks.
I had asked freewallet.org to send me one email with all requested info and I provided all the documents/selfies.
Then after a week they are requesting more documents. They told me not to post this but I was advised that I can post this and let everyone know what to expect when dealing with these scammers:

First they will ask you for a selfie.

Then they will send something like this:

To proceed with the verification procedure, the security department requests the following information:

1) Screenshots of your incoming transactions where we can see the hash, amount and the name of the sending service (another wallet, exchange and so on);
2) Photo of your identification document of the owner of the account: an international ID or a driver’s license (a photo of both sides).
3) Bank statement or utility bill where we can see your name and resident address. Information should be in English;
4) A photo of the owner of the account in front of the image “Attention” (attached below) on your computer monitor (if you use a web version of Freewallet) or near your mobile device with the app open so that we were able to see your user ID.

Once we receive all the required information, we will forward it to our security department for verification.

We truly appreciate your collaboration. If you have any questions regarding the required information, you can read more about the procedure here.



Then they will send something like this:
Please send us original photos of your ID and photos of yourself with your account settings section and the image "Attention" (attached below). Please note that screenshots of these photos are not accepted.

__________________

Everybody, they are not aloud to do this. If they request this info from you, please let us know so we can add this to our case. I am openly saying that we are following litigation and are suing the f*%* out of these scammers. I honestly care more about justice than the $100,000 these scammers have took from me.

Hello,

Please note that as long as the verification procedure is on, your money is completely safe. We'll update you on the progress of it.

With the word "safe", i assume you're talking about the fact that, from your point of view it's "safe". You are holding the keys.
From the user's point of view, they are in complete and utter uncertainty whether or not they'll ever see their hard earned money again... If you were holding my money, i would never use the word "safe".

@OP: thanks for the update. Maybe you can make a post in your previous topic with a link to this one, and afterwards lock your previous topic? This way, everybody interested in your story that has your previous post on their watchlist will be able to put this new topic on their watchlist instead :)

I am still shocked how can people in the year 2021 still keep huge amounts of money in the custody of basically random third party.
Sorry OP and best of luck, you will need it.


We live in a lazy world. Here's the full link for those interested https://bitcointalk.org/index.php?topic=5328489.0

I don't know the average income in your country, but $ 100,000 amount is not small to ignore doing research before depositing that amount, especially in a privacy-based currency like Monero.

Although all the allegations are against Freewallet.org, there are some successful money-back cases that have been carried out through them, so continue to provide the data they request.
In the future, remember: your keys are not your currencies, and avoid using Freewallet.org. They are not free nor a wallet.

I'm not shocked at all, because people are still generally confused about what cryptocurrencies are and what the differences are between fiat and crypto - and between the classic banks and services in question. If by any chance the OP had taken $100 000 to its bank and deposited it in the account, the bank would certainly have responded through its internal mechanisms and asked the owner to prove where his money came from.

The OP simply chose from all the bad option one that will cost him a lot of time and nerves, but that is the price he has to pay if he just sends $100k to a complete stranger with a catastrophically bad reputation.

Translation: 

Please note that we want to frustrate the living shit out of you in the hopes that you'll abandon your account, so we get to keep your money.  If you really really want your money back, we'll make it the most stressful experience you've ever had in your life, and still, there are no guarantees.

Thank you for contacting Freewallet.org customer service.  Is there anything else I help you with today?

I'm sorry, but even if I'd have 100 grands to put in a bank, I would spend maybe more than an hour to research about that bank's reputation, if that money is backed/guaranteed by the state/EU and such.
But just putting the money there... this much money.. is... is... phwoahhhh...

These are emails to expect from freewallet:

1- To proceed with the verification procedure, we ask you to provide the following information:
1) A clear photo of yourself with your identification document in English and a paper where you hand-write our brand name ‘Freewallet’, the current date and the email address you used to verify your account notifications.

2- 1) Screenshots of your incoming transactions where we can see the hash, amount and the name of the sending service (another wallet, exchange and so on);
2) Photo of your identification document of the owner of the account: an international ID or a driver’s license (a photo of both sides).
3) Bank statement or utility bill where we can see your name and resident address. Information should be in English;
4) A photo of the owner of the account in front of the image “Attention” (attached below) on your computer monitor (if you use a web version of Freewallet) or near your mobile device with the app open so that we were able to see your user ID.

3-Please send us original photos of your ID and photos of yourself with your account settings section and the image "Attention" (attached below). Please note that screenshots of these photos are not accepted.

Mind you not these 3 requests took 2 weeks when I specifically told them to send me all requested items in one email.

Petition to remove these scammers from the App Store is pending

They’ve been doing this for years. The old selective KYC trick, the oldest trick in the book. Funny how these fraudsters only ask for your KYC when you want to withdraw, not on sign up.

Take a look at their trust rating - https://bitcointalk.org/index.php?action=trust;u=1177176

Freewallet.org are scammers, they should be in jail. I wonder how much money they’ve scammed over the years.

I'm surprised that you are dropping here to comfort OP that his money is in safe hands when you have been scamming people all these years, I hope OP will push through with the case so we can stop this scammer from harming new people coming into the community, this is the reason why people have a second thought of investing, there are so many scammers, and they are not doing enough research or educating themselves on how to proceed.

I thought for arbitration their website said something about complying with Malta rules and regulations. Now it’s Hong Kong?? This happened overnight I believe, anyone else notice this?

I looked at the wayback machine:
https://web.archive.org/web/20190324195250/https://freewallet.org/license
That's a page from march 2019 (2 years ago), and at that point in time, it seems like they already had their headquarters in hong kong

Hello Spidermantheman1,

Checking your support ticket, we can see that your account is fully operational now. Could you please check it and let us know if you need further assistance? Thanks in advance!

I won’t believe it until I see all my funds leave wallet and enter the wallet that I am withdrawing to. Nobody take this as good news until I confirm that I was able to withdraw all my funds.

Did you tried to withdraw the 100k now again?

Hey spiderman did you regain full access to your account? I'm going through the same thing with them right now. It's been three days of bullshit back and forth with 3-4 of their reps asking me for the exact same shit they wanted from you.

hey guys sorry for the late update but yes i did actually. i was able to withdraw all of my money. horrible horrible experience. i still wouldn't trust their wallet with a DIME.

just give what they ask for bro until it seems repetitive and pointless. once the same photos and documents are being requested over and over again, do not send them anything else. put a stop to their BS before they get the upperhand and call this number im about to message you. hes a good lawyer and already has some cases lining up on them. hopefully it doesnt reach that point but expect 24-48 hour turn around times even if you respond right now, i literally stayed up some nights because i realized their support was responding early. i would respond right away and they would send that bullshit generic email saying they got my request and their revewing. 

honestly, you would think with their lenghty review process they would actually do some reviewing. i got away with 1 screenshot that was "proof of funds" for like 100x its amount. truth is, any exchange could outright fuck all of us. nobody could sit their and source all their funds whether it was from exchange, sale, investment whatever... a flaw will be found in most of the transactions. the fact that they think they can push us around and scare some people over that is not right. its disgusting and i still hope they sued every dollar they took. let me know if you need help bro

I have same issue with Freewallet, I already sent to them pictures, documents and videos, and they just request more and more videos of each transaction, I have stuck more than 500K I am looking for help, please.

Hi caliwood, may we have your support ticket number?

hey f*ck freewallet!!, do you still remember the funds you stole (ID c12cfc4b), until this moment they still hold my funds. for 2 years my funds are on hold, these crazy people are still hungry. this crime is very organized, when i leave a review on trustpilot, they always delete it, they have paid trustpilot. (https://www.sitejabber.com/reviews/trustpilot.com). solve this problem you are just waiting for the time of destruction!!!

Hello ancient myths, unfortunately, we cannot provide any updates at the moment. Your case is still being reviewed in our security department. Please be assured that your funds were not stolen, they are safely stored in your account. Once the verification procedure is completed, you’ll be able to resume the activity in full.

Do you think that 2 years is too little time to solve one case? Well, this kind of behavior is exactly what has resulted in you having a reputation as a scammer, and there is nothing you can do to justify this level of incompetence.

This is an example of a human being whose brain is on the knee, by stating an answer like that freewallet is really a criminal organization. just for verification wait up to 2 years. his brain is full of sh*t!! solve this problem, I don't want to hear bullsh*t..!!!

---

That's right, I will prove that Freewallet has indeed stolen my funds, the funds listed in my account are actually empty after I checked on etherscan, and Freewallet has transferred to Freewallet's address without me knowing. and they always reason they didn't steal the funds.

[moderator's note: consecutive posts merged]

Are you really serious about this business? Because a case of one of your customers has been without any solution for two years, and now you are saying that you are still reviewing that case! It cannot be a professional way of working, it is clear from your every move that your motives are bad.

It is useless to expect more from a scam website. In fact, they will harass the user in many different ways and in the end will not give any solution.

keep up this thread, so that it can be read by everyone who doesn't know about this freescamwallet, especially for people who are new on crypto, so as not to get caught in this scam wallet. because their target (freewallet) is a new person who doesn't know

---

This is the chronology, on 27 dec 2019 I made a deposit to a freewallet account, on 28 dec 2019 I wanted to withdraw my funds, and I get a notification that the withdrawal failed, and there is an email confirmation for verification of sending documents and other things that are not logical. I filled all the documents and I sent it. the freewallet team replied to wait for the verification process and I said no problem, please proceed. I waited for days but there was no clarity finally I asked again and again, until now I have sent hundreds of emails and the answer is still the same as the answer above (unfortunately, we cannot provide any updates at the moment. Your case is still being reviewed in our security department). for the last time I checked on etherscan it turned out that my balance was empty, so all this time the balance shown in my freewallet account was fake. you can see where my funds go https://etherscan.io/address/0xac363488800a4181d8bc6f6117d105567ab8073a

[moderator's note: consecutive posts merged]

@ancient myths: bummer to hear what's happening to you... taking 2 years for a review is a big no-no, in fact, it's more than sufficient to label them scammers.

That being said: they're a non custodial wallet, if i remember correctly (my memory doesn't always work, especially early in the morning) they routinely move funds around so this might have nothing to do with your case per se...

That's why their statement telling you your funds are "safe" , "in" your "account" are basically nonsense... You have no access to your keys, you don't have a real wallet with them, you're just a couple of records in their relational database. If they decide to edit your record and set "active" to 0, you're a gonner.

thanks bro, please see https://etherscan.io/address/0x6025d96932d378be7d0a46343b437678a126ecca#comments. look at the comments there. That freewallet address is to dump of customer funds that they cheat or steal, (my funds are there too) they do it on purpose. Even large financial companies are not allowed to transfer customer balances without the owner's knowledge. it is an act of crime

Two freaking years, and they still have the audacity to say that your issue is still under review?

What the hell are they still reviewing?
what is so specially about the 1.2 ETH anyway that they want to review it for  over 2 years?

You should never use the scam wallet again.

yes freewallet is a true scam wallet. not only my coins they stole, maybe if they collect it will be a big fund. I hope their company is taken down soon

Yes, guys. Indeed, this is a scammer. I'm just starting my statements to review freewallets performance dealing with "customers" on many platforms as I just lost my trust with them. Since now a half of a year, I'm trying to move my ETH to another (trustworthy) wallet but I'm not getting an email confirmation which approves the transaction. Email has been verified, no other restrictions known.

I provided (many) selfies with this marvelous ATTENTION letter, I provided bank account papers showing end-to-end transactions since 2016 with the first money transfer to this ugly wallet. Fully transparent from my side. But they're not! Just getting replies like "it is under investigation", "provided to our technical department", "send to our security department" over and over again. This is odd.

The only weapon we have is to rise this issue on every platform talking on wallets. The more people see these complains the less the scam will be - hopefully.

And if freewallet-freaks are reading this: don't reply or remark to my statement. Just send me the confirmation mail, so I'm getting my coins back from your (dirty) hands.

Cheers

Honestly, this is absurd!? We need a more stringent sanction on freewallet.org so that crypto user would avoid being scammed. How can support hold a case for 2 years and speak boldly here for other investors to keep their coins. This is definitely fraudulent! I hope the moderator is reading this!

Hello

Please share your ticket number. Thanks in advance.

It's their system to work! Even after seeing their bad reputation, a lot of users are adding new ones to this wallet and are struggling with their own funds. Two years have passed without solving a problem. If you look at the market trends and judge the whole thing, then you will understand the condition of the user.

Crypto users should refrain from using such a wallet and make themselves smarter. Because if crypto users become smart, such websites will not be able to fool them and keep their funds.

I agree with everything that has been said, and i feel sympathy for the victims... But the moderators won't do anything about this...

• On forum: scams aren't moderated... And on-forum at least they are being held accountable by the community and sometimes cases get solved because they sometimes (used to) cave to public pressure (at least, that's how it looked to me, not that i have ever had funds on their "wallet")
• Off forum: bitcointalk is just a community, we don't govern bitcoin nor are we lawyers or copyright holders... There is nothing the moderators or admins can do...

Hello, we have not heard back and are willing to assist. Please feel free to share your User Account ID or ticket number. Thanks in advance!

Like clockwork you show up once a month to address the latest scam accusation against you, playing all innocent; "Oh, send us your account ID, so we can help."  As if you need to conduct your customer service on some random internet forum.  You must be under the impression that posting such drivel makes you look legit.  It doesn't.

It's pretty obvious by now that you are legitimate scammers, and have no intention of stopping.

We are trying to assist.

I don't believe you.  If you cared about your customers you wouldn't have let thing get this far in the first place. 

The solution to all your scam accusations is simple; pick one of the following options:
1. Require KYC right away.  Don't let your customers even create an account without it.
2. Don't require KYC at all, ever.  Not even when your customers deposit tens of thousands of dollars worth of crypto.

Of course, if you were to be so transparent and honest you wouldn't have the opportunity to use KYC/ALM as a bludgeon to steal from your customers.

You must know that many of your clients only use your service because they're under the impression that KYC is not required.  Many of these clients live in countries where crypto is illegal, and if they were to provide their KYC dox they are risking incriminating themselves.  I would guess that in some cases these individuals are entrusting their entire life savings in your care.  These are the people you are victimizing.  You and your kind are the most vile of villains.

So, you can claim that you're "trying to assist" all you like, you're not fooling anyone.

We see your point.
It's a routine of crypto financial services and platforms to run verification procedures. This is done to ensure the safety of customers' funds. 

"Safety of customer's funds", my ass.

What kind of safety are you trying to enforce where a customer has to wait for over 2 years to have their KYC reviewed?

How sick are you in the head to notice that what you are doing is totally wrong?

I apologize if any of my words violate the rules in this forum.

There have not been any updates and you have not posted anything in this thread for a long time, have your problems been solved? Did you get your money back?

I'm sorry, just posting again. until now freewallet has not returned my funds, they still hold my funds.
but they gave news, asked to be sent again my ID and selfie. I have been waiting for 2 weeks, the status is still being reviewed. Overall almost 3 years my funds were held by them. I will update again, thanks brother

Hey brother, there is nothing to be sorry about. You did nothitn wrong. In the previous reply, I was actually replying to Freewallet and not you

Thanks for the update. This goes to show how fucked up free scam wallet.

I dont know why there are still people fooled by them, I might assume that they're totally new to the crypto world.
How can we spread awareness to them that using this free wallet is a kind of trap that might lead to losing their fund?

How many cases are the same scenario with mate @ancient myths above?  How many are them keep coming to this forum and asking for help or claiming scam accusations?  Who's next?

This will not happen if they will follow this suggestion.

Ok brother thanks. Freewallet gave me an update today, asking for a lot of additional documents, I've already sent them all in 2019. that's outrageous. is there a member in this forum problem solved after sending a lot of documents?

Freewallet emailed me today..
they ask for additional documents like:

Hello,

The security department requests the following info:

1) Video of how you locate the transaction to Freewallet in your Weltrade account and open the transaction details where we can see the transaction hash and receiving address?

Once you create a video that exceeds 20MB, you can use an online video compressor like this one: https://www.ps2pdf.com/compress-mp4 and then attach it to the email.

Please be advised that we don't accept video via a link or google docs etc.

2) Photos of both sides of your ID card as two separate original JPG or PNG files. Scanned, merged, cropped images are not accepted.
image

3) Original PDF of the bank statement featuring your name and residential address in English for March or April 2022.
You can get a PDF bank statement in your online banking service.

4) A photo of yourself in front of the image “Attention” (attached below). Please write the date and your name with your hand in the bottom line next to our logo; the date must be the current date when you submit this paper. This photo must also show the device with your user ID clearly seen on it.

 I answered the freewallet request :

1)I have sent this document from 2019 - 2020, even though I have sent it several times. if there are traders in this forum at weltrade they will know weltrade never displays the transaction hash and receiving address. weltrade displays only successful transactions. transaction hash and receiving address will be displayed if i enter the wallet address on the blockchain (the wallet used for withdrawals). here I use eth (etherscan.io)

2)I've sent this document very often, even the last time I did an update to the government office. and I send it to Freewallet

3)Same, I often send this document in 2019 - 2020 to Freewallet

4)And another selfie with the device used and take a photo showing a freewallet account, I have also sent it in 2019 - 2020

This is outrageous, what they've been working on for 3 years. and asking for documents repeatedly. has any member in this forum solved the problem after submitting a lot of documents?

If you again fulfill their nonsense request like this, then they will instruct you to wait 3 days/week then ask you the same thing 3 years from now. It's all just trying to buy you time until you give up.
Didn't you try contacting the police like this user did (https://bitcointalk.org/index.php?topic=4980334.msg59096598#msg59096598)?

This is absolutely bonkers. What more do they need from you after sending all the requested documents, selfies and videos?  >:(
3 damn years and they are still verifying?

I guess they are about to ask for your X-ray images too just to make sure you don't get back your money.

That's right brother.., Yesterday I got news from freewallet, and hopefully they do it, return my fund. I will update again later..

This is utterly insane. What more do they need once you have sent all what they asked for? It seems to me that they are just asking for more ways to waste your time. The last time they were on the forum was April 10th, but they did not feel it worthwhile to respond to this topic.

Of course, I hope it works out for you, and you get your money back. Good luck with that!

At this point I can't continue verification in freewallet because all ownership statements are useless, freewallet keeps asking for documents until the rightful owner gives up on proceeding, I think this is a very disgusting act. .
I did stupid thing to send all data and documents again, because i want to take my rights.. but as a result my funds will never be returned. I wasted a lot of time, but they never appreciated it.
The broker I use has sent a document stating my withdrawal in 2019, where my wallet address is clear (same wallet address in freewallet account) and traceable where it came from and where it goes like TXHASH etc, But the freewallet keeps asking for other documents.. I realized freewallet was really a scam.
keep it up this thread so everyone can read it and know about it.
I hope the freewallet will be destroyed, for their actions. against me and those who have been deceived by their crimes.

For the 3 years delay of processing time and if the user has sent all the required documentation, freewallet should compensate the waiting. You cannot lock someone's money for 3 years hidden behind "progressing time" and expect to go away with it.

I start thinking that the process of recovering access to the fund is so complicated just to discourage the owner from chasing their funds back. Some people might leave the case and forget it if there are no significant amount of money involved, and what happens to these funds? Where do they go and how long they gonna stay there in the owner's accounts?

I think so. it is really complicated, even the document statement from the broker I use (sender of my withdrawal fund) that I am the legal owner they reject it and ask for documents where the fund come from. I am very confused,, even though the broker I use has legalized that I am the owner and I even forwarded the email to freewallet. I'm just a small trader who can't keep asking my broker to make various statements. what I know for sure that my fund have been received at the freewallet wallet address that I use and freewallet held it when I was about to exchange the funds.

They want the owner of the fund to give up. The reason for asking for so many documents is to frustrate the customer from all sides so that he does not expect to get the funds back. This website is carrying on such activities of theirs and some customers deposit their funds in this website without being aware of the reputation of this website. Since the customer is unaware, their funds are blocked by the team on this website with various excuses, and a lengthy verification process is carried out until the customer leaves.

Freewallet tactic is also keep asking for anything to claim they didnt steal the money. That they are reviewing the case. The last time I checked the owner of Freewallet is known:

You did all you could in all possible ways, but still free wallet look for away of trying to hold onto your funds. Most services I know would just ask from a Government issued ID, back and front and then maybe a video selfie before they release your funds. For free wallet. They are just trying to get hold of your funds. They know that at some point you will give up.

This just goes to prove what we have been saying every day, Freewallet is a scam!

Right brother, and until now freewallet never replied to my email again

Thanks for the info.
looks like this guy has also organized this scam (Freewallet) Dmitreys dad Alexey Gunyashov and vasilli meschyerokov. I got the info from reviews on trustpilot and socialgrep.
https://socialgrep.com/search?query=dmitrey

What you say is true, as far as I know if the exchange, broker or others ask for verification only need 2 documents such as identity and proof of address, (selfie if needed). I am very grateful for the support in this forum, and I hope everyone can also know about freewallet, that they are really a scam!!

Today my freewallet account has been verified, and freewallet has refunded all my fund. my problem solved. thank you all for the support.

And this after only >2 years  :o
In the end, do you have any idear why your account was verified? Did you do something? did you got threatened? Did they pay you off? Or was it just because BTC did a nosedive lately, so they can buy BTC to refund their victims at a cheaper rate?

So ETH went all the way close to $5K, and they found it convenient to refund you after the recent dump?

What does that tell you?

You used your money to make profits while you were inconvenienced through over 2 years of waiting.

Remove all your funds out of freewallet and use a noncustodial Ethereum wallet like metamask.

There should have been a some sort of recoupment for those 2 years, and all because it was their mistake, not yours.
Having someone operate with your money for 2 years should not be free of charge.
Happy that you got back your finds and hope that the lesson is learned.

it's really terrible verification up to 2 years more, I think my funds will not return. the last document I sent as I mentioned before, a statement from the broker I use, and yesterday they informed me that my account has been verified, even though last year was so difficult..

Yes, my fund once touched $5k but i can't take profit. maybe you are also right when the market goes down, they return it, because they have made a lot of profit. yes brother, I have transferred my fund.

I think so, because they hold my fund with a very long period of time. Thanks brother, for all the support.

We found this info about potential Freewallet owners:

I'm interested in the experience of filing an official claim against the owners of Freewallet. Has anyone already tried to get their money back in a similar way?

I don't think anyone has gotten their money back this way yet, because the amount of complaints against Freewallet remain unsolved, so no matter how many claims you make against them, they don't refund their customers' funds. Their reputation on this forum is very bad, as their reputation is bad now they can't actually operate successfully on this forum anymore. But they continue their activities in other ways and scam the crypto users. So expecting something better from them is actually a misconception.

Yes, I understand this. But maybe someone already had some sort a court verdict or something similar? Any chance to get money back this way?

I have never seen any form of court battles from the victims. What I have mostly seen is them taking the war to the forums and social media like Reddit or twitter. Often times, if the complaint or tweet went viral, they (free wallet scammers) would be forced to get out their cave and act.

A perfect example was when they tried to block Elon Musk's funds, and he went out and posted about what had happened on Twitter  ;D

Unfortunately, I'm not Elon Musk. And I don’t have any opportunity for media promotion.

Lol it's indeed not that easy for us common folks.

You probably need to hire a marketing team and/or some relatively big names in crypto space to have a better chance at getting viral.


Never seen one as well, if there is one, it's likely news outlets would have picked it up. It's understandable since this can be complicated specially with victims residing on different countries plus legal fees not being cheap.

I've seen @stafstor actively fighting freewallet though -- not necessarily in a suit, you may wanna get in touch! see profile: https://bitcointalk.org/index.php?action=profile;u=3568746

Yes I signed his petition but still don't see any reaction from the police or Interpol

I have simluar experience. "Lost" 180 Matic.  Interesting how long they can keep up with theire biz. ???

Glad to here that something is finally being done about Freewallet. They would have been busted 3 years ago if they continued to try and steal Elon's money.

did they froze your wallet? And did you take any legal measures against them?

Please feel free to contact us:
freewallet-report@tutanota.com

We can provide some legal help fo free. We can also help to make your situation public, if you want so.

waiting for your answer!

Was freewallet.org promoted here?   If so, probably easier to join my lawsuit than start your own.

This looks like a gimmick to me, your account becomes verified and also your funds are refunded and you are so active on a thread you are not the OP even more than the OP itself. Well, no congratulations for you from here as it looks to me like a deception, and as your username is a "myth," it is possibly not real. It is not even real to me unless you have the proof all published here. I mean the undeniable ones.

I don't see a good reason why experienced Bitcoin users would say that freewallet is the next to use. Another victim lurking, beware!

I have same feeling when someone says that Freewallet is safe or reliable. There were several similar comments on other websites. In some posts users even say that Freewallet provides the fastest transactions and has the lowest fees. Don't think that a real user would make such comment

In most cases, those are just shills, don't even take their words with any grain of salt. We had so many of them here shilling a scam website like 1xbit even when other members were genuinely opening scam accusations against the same site.
What annoys me is that Government that claims to protect users or investors from fraud never seem to act or crack down such proven scams as soon as possible but will go ahead to crackdown or fine exchanges that don't even scam people under the context that they are not "regulated".

It must be said directly. Governments do not benefit from honest crypto services. They provide the opportunity to anonymously receive and send cryptocurrency, bypassing banks and regulators.

A fraudulent company like Freewallet is still continuing its activities, the government is not taking any action against them, if the government had taken action against the frauds, then those involved with Freewallet would be in jail now. But we're still not getting any news, which is not good news for the crypto community as the victims scammed by Freewallet are getting frustrated. Freewallet is at the top of google search results which is more dangerous for crypto users.

I don't feel like they are on top. MetaMask, Binance and many other services are more popular. My mistake was to trust that they are really"free"

Government agencies are ineffective in investigating cryptocurrency crimes. I came to this conclusion after talking with one of the officers. It is difficult for them to adapt to modern conditions. One of the founders of Freewallet is supposedly in Russia, the second in Britain or Portugal. Their legal address was in China, and bank accounts could be opened in London or Malta. And without the involvement of international bodies like Interpol, it is extremely difficult to investigate such a crime.

What are you even saying??? Is this some kind of promotion? But if you must know, yes, a real user could say that, but that will definitely be the users that are still not the victims yet. We have categories of users and without going deep into defining them, you should know that there are high net-worth individuals, they are the target of services like Freewallet.

This is not a joke, it is real, and those users who are not yet complaining might maintain and transact a small amount with them which will still shield them from fraud. Even saying they have the fastest transaction (if such a statement is real and not fabricated by you) shows that the person is naive, there is no centralised exchange that will do less, except that it is even worse with Freewallet because you will have the opportunity to set the priority. For this, it could be slow if you go for the low priority as they will not do any magic in the blockchain, unlike most exchanges that are sending your crypto without the option of priority, which means that it is not optional so it must be fast.

Above all, I see no joy in holding your money in a centralised service like Freewallet that doesn't even have the features of the main exchanges (businesses, spot & futures trading). People are better off moving their money to self-custody instead of this.

this is NOT some kind of promotion! Freewallet is a scam!

On August 1, 2023, we filed an official crime report addressed to NFIB. This request is registered under number NFRC230806087223. At the same time, we created a petition calling for an investigation into the actions of the Freewallet administration. The petition is available at the link https://chng.it/hJhZVYp5Wy and has already received more than 30 signatures, mainly from victims of the Freewallet scam.

Unfortunately, NFIB ignored both of these appeals. Moreover, a short response was received from the agency’s employees that “Home Office Counting Rules set out the circumstances under which we can record a crime and on this occasion the matter you reported to us cannot be classified as a police recorded crime.”

This situation led us to file a complaint with the Independent Office for Police Conduct. Unfortunately, this measure did not lead to the start of an objective investigation into Freewallet’s actions.

British law enforcement officers are ignoring requests, and thereby covering up scammers!

I never contacted UK authorities. Actually, they require K adress and local phone number, so I am not sure it's possible to fill report there if you are not UK citizen?

Post your complaints and stories about Freewallet scam on sitejabber.

The owners of Freewallet org spend a lot of money on advertising. In particular, they massively post custom reviews and laudatory comments. One such site is Sitejabber.com. If you look at all the reviews published there, you will notice many flattering comments in which the “client” praises the application.

And this is clearly not true. But there are also dozens of complaints from victims of the Freewallet scam on sitejabber. We contacted the resource administration with a request not to advertise the application. And our complaint was heard. Administrators have published a warning about the presence of custom reviews on Freewallet. We encourage you to leave your comments there too!

https://www.sitejabber.com/reviews/freewallet.org (https://www.sitejabber.com/reviews/freewallet.org)

Post your complaint, tell about your complaints against Freewallet! Demand that this application not be advertised anywhere and under any circumstances!

Right now Freewallet reviews on Sitejabber is one of the sources where new potential customers may find advice to use or not to use this app.
https://ibb.co/DQ5Hhxb
You can see that it's reputation there is poor. BUT! Freewallet administration pays for positive comments. So that many newbies may be deceived.
If Freewallet stole your assets, please spend several minutes to fill your complaint there:
https://www.sitejabber.com/reviews/freewallet.org
 (https://www.sitejabber.com/reviews/freewallet.org)
Thanks!

i cant add mine. they delete it for some reasons?

Don't worry!
Sometimes it takes time for reviews on review platforms to appear. Administration may check and approve them later.
Thanks for your actions!

New story from another victim of Freewallet scam
https://i.ibb.co/bP6v3JL/Screenshot-32.jpg (https://ibb.co/nbw10Cf)

Freewallet is doing these same scams regularly. This is actually for the alarming crypto community, because when crypto users are scammed like this, it creates a bad mindset among crypto users about what is not good about crypto. Scams like Freewallet are still in the market because they are getting new victims so they can continue these activities without any problem. The crypto community must take a stand against this scam by creating awareness. The only way these scammers can be banished from the crypto community is by creating awareness, and it is therefore necessary for every crypto user to expose scammers like freewallet in every forum.

Well the good thing is that today I see much more reviews about Freewallet scam on sitejabber, Reddit, Quora etc, then earlier. Every website that notifies Freewallet also contains some negative reviews. That might help to decrease the number of the victims.

But if you google "Freewallet", they have only solid reputation on first hits.. Even the Google Q/A section "Is freewallet legitimate" and the answer is like every normal operator "Yes they have a repuation of being.."...

Once you scroll little bit down, you will find Reddit topic with Freewallet Scam subject..

But all in all. If you have lets say one thousand dollars worth of cryptos and you want to find a realiable wallet for them, if you are not willing to spend few minutes to do a thurough search on the wallet, then its probably better if you lose your funds.

I have never had a wallet on freewallet, but wow these guys are cocky.. Advertising with big money and succeeding. App store and Google play, solid. Overall reviews solid.
But inside the truth, big hidden losses, and big thefts.

That being said, cryptos, especially monero and the hardly untracable ones are popular among illegal money.. So the burglars gets ropped. Its a good enviroment to rob someone who has robbed a bank.

Unfortunately that’s true, if you google about Freewallet you will only see positive reviews from fake accounts and complice websites promoting it a secure and legit wallet, while we could see the crazy about of people who got scammed with huge sums of crypto which they couldn’t get back. I don’t know how the first pages in Google search appears but I’m sure they have a strong promoting and marketing team to take over Google first pages. Even asking about it there’s details they confirm that’s a legitimate wallet.

https://talkimg.com/images/2024/02/25/Y816q.jpeg it should be reported and changed.

That’s why it’s very important for everyone to check well any service before using it, sticking to good sources of reviews to know if that wallet or any kind of service is legitimate, the reviews should be made by real people and not bots.

I talked with some editors of sites that published Freewallet advertisements. Some agreed with the arguments, others ignored them. Apparently they received compensation for advertising. And someone even tried to jump off the topic, claiming that scammers are the owners of Freewallet io, although it is obvious that most of the complaints relate specifically to Freewallet org.

Lately, almost everywhere I see only negative things about this wallet. except of course their own blog

We decided to translate our texts about Freewallet scam to other languages.
We noticed that there are Freewallet scam victims who live outside English-speaking states. That`s why it might be useful for them to stay in touch with there neighbours.
For example here (https://freewalletotzyvy.org/freewallet-%D0%BA%D0%BE%D1%88%D0%B5%D0%BB%D0%B5%D0%BA-%D1%81%D0%B0%D0%BC%D1%8B%D0%B9-%D0%BE%D0%BF%D0%B0%D1%81%D0%BD%D1%8B%D0%B9-%D1%81%D0%BA%D0%B0%D0%BC-2024-%D0%B3%D0%BE%D0%B4%D0%B0/) we prepared some materials for Russian speaking community.
Texts in other languages will also appear in several days.

This a good initiative, until there is no court ruling or until the domain registrar has no action on the complaints of the so many victims we can only warned people to stop using Freewallet.org.
They know their time will over because the complainst are going viral and that's because of people like you who have this kind of initiatives.
I hope you are always motivated to keep up for all the victims.

There may be also many victims who speak Spanish, Vietnamese, Hindi etc. If someone can translate the texts it might be useful.

If this good idea is translate into local language it will help to understand the bad working of this wallet. I think the victims of Freewallet are all over the world, because they are marketing their scam in such a way that this scam wallet is noticed by crypto users all over the world. All means should be used to warn crypto users so that no new crypto users fall victim to this scam wallet trap.

I think about this because I contacted a person from Bangladesh who lost money. And he can't explain his situation in English. Even if UK or US government would start investigation, this person wouldnt be able to get like "status of victim" or whatever it is called.

We are working on translating texts.
Also, we are trying to help Freewallet scam victims with official crime reports.
One example was made here (https://holder-freewallet.com/%d0%bf%d0%be%d0%b4%d0%b3%d0%be%d1%82%d0%be%d0%b2%d0%bb%d0%b5%d0%bd%d0%be-%d0%b7%d0%b0%d1%8f%d0%b2%d0%bb%d0%b5%d0%bd%d0%b8%d0%b5-%d0%be-%d0%bc%d0%be%d1%88%d0%b5%d0%bd%d0%bd%d0%b8%d1%87%d0%b5%d1%81/)

Great idea. I hope people who really want to get their assets back will use this examples.

For everyone who has suffered from Freewallet's actions!
We managed to contact British law enforcement. They are prepared to launch a formal investigation, but only if the victim reports the crime to the UK or local police authority.
I kindly ask everyone who has lost money to write in private messages or email freewallet-report@tutanota.com
We will help you draw up a competent application; all you need to do is send it!

No law enforcement agency is taking action against this Freewallet despite so many reports which is actually beyond the expectations of the crypto community. You keep collecting complaints, I think one day due to these complaints someone will successfully take action against this scam. I will also tell crypto users who are victims of freewallet scam to report them and remove this scam from crypto world and those behind this scam should be arrested.

I understand how this system works. You need to get the numbers and dates of old requests, or create new ones. And then, already knowing this, you can file complaints, including to higher authorities. Attract the attention of the press and human rights activists. But this requires the first step, a statement of crime filed by the victim

Alvin Hagg is being investigated for scamming customers

https://freewalletreviews.org/alvin-hagg-is-being-investigated/ (https://freewalletreviews.org/alvin-hagg-is-being-investigated/)

Not long ago, Alvin Hagg and his accomplices stole coins from another victim. The client turned out to be an educated and competent person. He did not waste time on long correspondence with the administration. On the contrary, he immediately recorded the evidence and filed a statement with local law enforcement. Moreover, the victim also contacted the structures responsible for investigating online fraud.

We hope that soon we'll be able to post even more wonderful news.

Please contact us!
We would like to publish your story, but can't do this without your desicion. But some facts might be really useful for other victims of Freewallet scam. So please contact us!

Another possible step to stop Freewallet scammers:
1. Visit https://abuse.cloudflare.com/general  (https://abuse.cloudflare.com/general)
2. Fill out all fields of the form. In particular, in the Logs or other evidence of abuse section, indicate that the Freewallet.org website is deceiving the client. Under the guise of a crypto wallet, this application gains access to users’ digital (cryptocurrency) assets. Further, under the pretext of verification, the administration of the service groundlessly blocks accounts and deprives victims of the opportunity to withdraw assets. As confirmation, you can provide links to complaints from other customers, including those posted on our website https://freewalletreviews.org (https://freewalletreviews.org)
3. Click on the Submit button.
4. Duplicate your complaint by sending it to abuse@cloudflare.com.

Same here....

2024 and nothing has changed. I GOT SCAMMED by freewallet.org! They send me in a verification loop forever now, everytime I bring what they request, they invent new things I need to send them.

Just to give you the idea what I posted to them : Photo of ID - My Freewallet Acount ID - A paper with my name written on it and a long FW text, i have access to my 2FA and the mail, still denial by them.
They asked for my Moonpay Transaction ID related to this, I send it, then they asked for a invoice of my ISP or other, so I send my ISP invoice, then they wanted a bankstatement and told me "this is the LAST needed thing", I send it, well now they want new things.
Obviously they are a scam company - I am fked, I saved these coins for emergencies, now I have one and these sc.....bags stole my money!!

For more details check out my twitter rant and post about this. I can prove everything I said here and I won´t stop telling everyone until I got my money.

https://twitter.com/VRKirito1/status/1777380365058945495

and when did the "suspicious account" alert come up?? When I wanted transfer some of my Doge. I won´t stop fighting them, until they go down or give me my fking money. Can´t hardly pay my rent and these savings would have rescued me! Humanity is doomed

It's a typical way they act. All that can be advised in this situation is to record all actions and correspondence for future investigation. Sooner or later we will be able to prove that all these numerous blockages are not an accident but a targeted scam.

Same here....Do not use Freewallet!- April 2024

Hereby a warning for everyone, don't use this wallet - as soon as you want to withdraw you coins you are getting in a KYC loop where you never get out of... Multiple bank statements and other utility bills needed and now stock at the proof that the transaction I did into Freewallet was actually mine. Officially they ask for screenshots, but if you submit those they will not accept, without even telling why they don't accept. Then they need video's then they need screencast. All in violation with there own T&C were they only require screenshots:

Send screenshots of incoming transactions or deposits to Freewallet from the SOURCE PLATFORM. The screenshot must contain the hash, amount, and the name of the sending service fully and clearly.

They drag this on and on, see below response example:
Please take a short screencast demonstrating how you locate the transaction to Freewallet on that sending platform account history page, open its details, and click on a link that redirects you to the blockchain explorer.

All done but still not released my coins - propably will come with another insane request without telling why they don't accept earlier proof. See more info on X where everybody has the same issues.

To not only begin on why they suspend the account in the first place, just withdrawing is a "suspicious act"

Do not use Freewallet!

Hello,

We understand your concerns and frustrations regarding the verification procedure you encountered while using the Freewallet cryptocurrency wallet service. Ensuring the security of users' funds is our utmost concern. As part of our commitment to safeguarding assets, some users undergo a verification procedure. This measure helps prevent unauthorized access and ensures compliance with international regulations, primarily anti-money laundering and illicit financial practices. Throughout the verification procedure, all funds remain securely untouched in the account.

As for your case, all the provided details have been forwarded to our security department for review. Once there is news regarding your case, we will notify you via email instantly.

Freewallet.org stole 28000 of my dogecoins. I put a bitcoin in the app and was able to transfer it so because of my own laziness I though the won’t steal my dogecoins if they didn’t steal a whole bitcoin. How wrong I was, now I’m here crying over my stupid mistake

It is still possible to get your assets back. But you should know that only complaints and abuses help otherwise administration just usually ignores any tickets.

Apparently... If they really no  longer can make up stuff for you to send.. They just ignore you - no longer any response on the status of my ticket. I have given them every proof (already 5 times, many double unnecessary stuff). Hand in the "very last" thing - and they go blanc. What a complete scam.

Hello, checking our system we can see that your case is still being reviewed by our security department. Please be assured that we will email you once there is an update regarding your case status.

You havent even given me a ticket. Of course now you dont even reply at emails.

Just so people are aware, they blocked 65k in usdt asked me for pictures and bank statements and whatnot twice and then stoped responding.

Ofcourse my lawyer is notified and this WILL be going to interpol.

You are doing the right thing by making this case public. It is important to draw attention to this case, this is the only way to get your money back.

I think this topic is explaining everything about why Freewallet often ignores tickets

https://bitcointalk.org/index.php?topic=5460649.60

They react only in cases where they see that the situation with blocking a particular wallet seriously harms their reputation. We have met clients whose assets have remained frozen for more than a year.