Bitcoin Forum

hello peopel

im user on https://my.bitvo.com

im old user on it deposit many times and cashout many times but last time (Jun-29-2021 02:26:34 AM +UTC)

deposit  0.28048987  etherum not gredit on balnce so i talk to support they ignored me no one answear me

adresse deposit etherum bitvo is

0x9bcc91d65e19000d504f3e5e1a6de6e412e61689

hash txd

0xeee850ab5c94612c75a4641962c2cf481f0312f7f27e81a3a7e9b43003f7a5d1

proof transection

https://etherscan.io/tx/0xeee850ab5c94612c75a4641962c2cf481f0312f7f27e81a3a7e9b43003f7a5d1

photos

1 https://imgur.com/a/a8XLqiv

2 https://imgur.com/a/CdraRQP

3 https://imgur.com/a/5RkOLJD

4 https://imgur.com/a/JMaSo7M

this cashout proof from binance to bitvo

photo

1  https://imgur.com/a/qFtCw4R

please peopel any one can help for catch this scamers or get back funds to me

and i trust on bitcointalk because so good admins and mods here will help me

please


donation for get back some loose

etherum adresse

0x9a8362df83e0b5da9dfabbe20580e4c3f8f6b5a1

Were you able to at least get a reply from them? if not, you may be entitled of a compensation. In case you still haven't received your deposit, I guess that's a two.

source: https://bitvo.com/bitvo-guarantee/
https://i.imgur.com/st8ChR9.png

I wouldn't call them a scam this early, give it time OP. If you're still having this problem, try to reach out in their live support and bring up their same day guarantee!


Please don't have such expectations, this is not the police/law firm

Support Didn't reply to your message? According to the time you mentioned, it was not too late for the support team to answer you. They may reply to you soon. So I think you should have been more patient here, because the support team often takes a little extra time to respond if there are more support tickets. You can keep in touch with the support team on your issue until a solution is found. Since you are facing a problem, you need to contact them and solve your problem. All good reputation's platform wants to solve their customer's problems quickly.

There's no reason to be alarmed right now. You have got to be a little patient. Sometimes support can be a little slow. 48 without response is reasonable. If they have taken over a week minus any feedback then that when you would start to feel a little worried

by the way they answear and they said not rec eive amount 

proof chat live support bitvo  https://imgur.com/a/E41teBs

and this proof transection etherum said ( Success )

https://etherscan.io/address/0x9bcc91d65e19000d504f3e5e1a6de6e412e61689

they answear  not receive amount on bitvo

https://imgur.com/a/E41teBs

this proof deposit to bitvo

 https://etherscan.io/address/0x9bcc91d65e19000d504f3e5e1a6de6e412e61689

suooity ignored me and not answear after i send them proof transection deposit with link

https://etherscan.io/address/0x9bcc91d65e19000d504f3e5e1a6de6e412e61689

https://imgur.com/a/jpNoQcU (https://imgur.com/a/jpNoQcU)

I tried to get in touch with their support to inform them about this thread but they don't seem to care much about their rep and all I got was "it has been addressed'', see chat transcript https://i.imgur.com/vVOUdCv.png

Has your deposit been credited by now @OP?

Also, upon checking the transaction timestamp, it has received confirmation after 30secs so it's actually been more than 24 hours contrary to what they said:

Yeah, I have seen your proof. It seems like they have a very unprofessional and incompetent customer support team. Sorry about that.

I checked their Trustpilot page and there's one review which confirms their poor way of handling business. If you get your money back. Avoid the exchange for good.

https://talkimg.com/images/2023/05/14/blob9c0aaa6cbf619fad.png
https://www.trustpilot.com/review/bitvo.com

Both the President of the company Pamela Draper and the General Counsel Nolan Ritzel are on linkedin:
https://ca.linkedin.com/in/pamela-draper-3b39017
https://ca.linkedin.com/in/nolan-ritzel-0b036255

She is also on twitter:
https://twitter.com/pameladraper14?lang=en

As are others a google search will find them:
https://bitvo.com/meet-the-team/

Reaching out to the upper level executives on social media will probably get you some better response then just posting here.
I don't know how it works in Canada, but they seem to be tied into the backing industry up there so I don't think they will totally ignore you.

-Dave

2 days from creating this thread is passed and the deposit was made few hours ago of creating this thread. That means around 3 days gone already. So OP what about your situation? Is it already credited? or Still you are waiting for their support?

As I know maybe they have not any official account in this forum, if I am not wrong. If there any then we get more fast response here. Btw now you should give us an update here. If the fund is credited then should be locked and marked this thread as solved.

The twitter account seems inactive, last activity was last year. They're more active in linkedin though, better if they'll respond on that platform, but its worth trying.

I doubt people here can help you beyond what you can do, they'll just do the same, message their supports or any means to communicate with them. Better to follow up their support every day until they solve your issue.

It is sad that you have not yet found a proper solution. You have used this platform before without any problem, now you are suddenly facing a problem which is very unexpected.

Keep in touch with the support team because now they can help you find a solution to this problem. Enough time has already passed for them to investigate this issue, because if they really want to help you, they should have already started the investigation.