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I wagered alot there recently and currently I am Platinum 4, when I got assigned VIP host ’Steve’ I messaged him on Telegram asking for my bonuses just for him to block me and no response.

They currently owe me Platinum 3 and Platinum 4 bonus which I am due to receive, their live support is not being supportive or anything either.


I recommend staying away from them until I’ve received my bonuses.

Story is not enough, everyone can tell the same story as yours so you need to provide some evidences.
I cant believe that the VIP host blocked you because you ask the bonus.
I have never missed any leveling up bonuses so far, means that I got all the leveling up bonuses without any issues.
The last one I got was few months back when I reached platinum 3 and I receive $800 bonus + additional bonus for my wagering activity.

Well, that's not nice try to reach them on their Ann thread here: https://bitcointalk.org/index.php?topic=2072589.0 and hope your issue will be resolve. To be honest, Stake was that reputed crypto gambling site and you just can't say to stay away to users here that easily. You should provide more on your claim.

Here's the screenshot of me requesting my bonus from Steve
https://i.ibb.co/tqPTMsM/image.png

Attempt No.2
https://i.ibb.co/xHn25tR/image.png

My VIP Progress
https://i.ibb.co/rsrd9Tq/image.png

Does the pict 1 is telegram? Because the interface colour is different from pict 2. I wonder what's your conversation before with Steve, seems like he already said something and you keep push him to pay your bonus.

If you want to hide about privacy concern on your conversation you shouldn't crop the picture, better cross out it.

Bro stake.com is a reputed site and if your issue is genuine they will surely hello, instead of messaging them on telegram i recommend you to send an email to them with all the details and screenshot to support that as well, and have patience your issue would be solved.

Op, are you sure you weren't communicating with some scammer who is trying to pose as a representative of this reputable casino? I'm pretty cautious when it comes to chatting with strangers in messengers. If you want to contact the support, you must make sure you're talking to official representatives by contacting them either on Bitcointalk or via the official website. Also check if the website isn't a fishing version but is actually genuine. If it's the real Stake.com, and you contact their real support, I'm sure the issue will be resolved because casinos like this care about their reputation, as they can lose customers if they don't pay something out.

Why need pm?

So far I know, after you rank up "VIP Manager/Support" Stake will send you a message congratulation and then they will give you bonus rank up. If you still not claim the bonus, don't worry because I have some experience rank up from non-rank to gold but never claim any "Bronze & Silver" rank the support message me & reminds there still has some unclaim bonus and I can claim that.

What did the live support said when you tried following up on your delayed bonus ?

Maybe they're doing an investigation on your account that's why they're not answering your question as of now.

Also there's a one month gap before you became active, it shouldn't be an issue to them but that could be one of the possibilities.

As long as I know the difference between the first pic and the other two is about the device. First pic is a screengrab from telegram on mobile device while the other 2 is screengrab from telegram desktop (PC).


The message from Steve "There wasn't anything to answer" tells us something but we do not know what is it. Looking at the stats of this player, he is a high roller because he is reaching Platinum 4 in less than a week (account created on July 31). Stake will not ignore high roller players like him and Stake would have served him well, imo there is something like miscommunication between this player and Steve.

Do not be rash and rush to draw conclusions, have you contacted the team: Stake.com, (https://bitcointalk.org/index.php?topic=2072589.0) that are on this forum.

I don't know how complicated the problem you are facing (bonus) on the Stake.com gambling site, try to communicate and ask the problem you are facing to: Stunna (https://bitcointalk.org/index.php?action=profile;u=81292), I hope there is a solution to the problem you are currently facing, if your conversation is Stake.com.

So far I will not conclude unilaterally before Stake.com answers it first. Maybe you are too fussy and ask a lot of questions. There are a lot of orders and it's not just you out there. They need to improve the response fast enough. Because if it is left like this, there will be many people who continue to be fussy asking questions like you. Even though it's your right to ask for what you get. it will still take some time to find the solution behind your problem with Stake.com. Hope you get the answer soon.

What's after this message? mind sharing it?

Also, since you're not new here and probably knows that there's someone on their team's incharge here you can directly pm Stunna (https://bitcointalk.org/index.php?action=profile;u=81292) and ask the whats and whys regarding your issue, s/he's pretty active here.

You can't conclude that easily, that's your problem that is not necessarily felt by other people gambling there. Stake.com is good and I'm still safe to gamble to this day. Even I don't have problem like you. That's a sign you can't advise everyone to stay away from Stake.com.

What if they answer your complaint? Would you change the above statement and immediately suggest everyone gamble there?
Don't let your problem be generalized to everyone. as @bL4nkcode said, you can contact Stunna (https://bitcointalk.org/index.php?action=profile;u=81292) directly, he will answer your complaint without the need to spread a bad image before any clarification by the party concerned.

Only contact them through their website and do not communicate on Telegram you are probably talking to a scammer which will ask for you to send money or give your password to them. You can message them here on the forum to if you need to.

Have you received the same complaint from other parties who are in the same boat as you? Although I haven't heard of it so far, so you don't have to go to the point of suggesting to all users to stay away from that gambling site. Just finish your case first, maybe it's still in the distribution stage, it doesn't have to be on time. Moreover, you've gone up to the VIP level, at least they won't just ignore you.

#Steve is normally a great guys, so I see no reason why he would withhold your VIP bonus from you. Do you have any other Alt accounts that might have flagged a red flag on their system? Some high rollers might use Alt accounts to misuse the VIP bonus system and that might be why Steve are blocking your bonus payouts?

Can you contact the online Support and then screenshot their response? They have logs of all the things that happens on that site, so they might give you a reason why Steve are not paying your bonus.  ;)

As others have said - it's hard to do but unless there is some form of proof then it is basically an empty accusation. It might be worth considering "ignoring" any bonus amounts that are offered, especially if it requires some sort of manual intervention by a staff member before any amount is released. While nobody should be deceived at any part of the process, if you are relying on amounts that are received from these extras then it usually means that you have wasted a lot of money and are trying to claw back tiny amounts from some sort of account rake. It may be time for you to step back, re-evaluate and stop playing if you're only chasing losses - in the long term that will do more damage to the casino than feeding them more money and will make your mind more restful.

As I know, or based my experience. Those many typical of bonuses.
1. You can claim rakeback.
2. Claim your bonuses via Live chat(Support).
3. Join the link of telegram, you can get that link thought VIP pages.

What kind bonuses promised to you ? 

^ I have been using this gambling site before with no issue and until now it is a very well-known and reputed gambling site and I think probably the problem is in your account that is why they did not give what you asked. Your conclusion will probably be wrong towards them and based on the conversation that you shared with us it seems you already got your bonus. Nevertheless, regarding Steve or the name of his account here Satuna, he is a great guy probably you get a good approach from him just wait for a little moment.

I've never had any problems with stake.com paying out bonuses.  Quite the opposite in fact.  Are you still at that platinum level?  From the dates of your messages it looks like you were at one point and received the bonus in July...  Maybe you tried to claim another bonus as your status was being downgraded by using the previous month's level as your proof?  That's really the only thing I can think of.  Seems shady that you'd have to reach out for these types of bonuses anyway.  It isn't like they're manually doing all this stuff.  I'm sure the system would have rewarded you had you earned it...

Weird, Steve is from senior management and he should be able to provide the all necessary data on why you are not allowed to take bonuses. Probably you breach the terms&condiitons and they refuse to give bonus, another reason can be a second alternative account which is not welcome to abuse the bonuses for VIP achievements.

Aside participating in stake's campaign, I do know them to be one of the most reputable crypto casinos and sport books at the moment. This is actually the first time I'm seeing someone complaining about not receiving their bonuses despite having a VIP host. I'll suggest you keep trying to contact their live support staff and while you're at it, try to approach them with respect. These bonuses, reloads and rakebacks we get from stake are nothing but privileges - not a right.

I guess it’s not about the second alternative id, as it’s maybe allowed in stake(i have forgotten though).
Also if it’s not allowed in stake of multi account then at first he shouldn’t be assigned to his VIP host.
I guess there is some misunderstanding between both the parties.
And also we should not blame Steve for this, without listening or seeing the actual fact.
OP have you tried contacting Live Support at site and also if possible message here Stunna with your issue.

The OP is not the owner of the account he's requesting me to send money to. In the chat you can see I was helping him with rewards but this was for a different account which is why he had to announce the new account name at the end. This reward will not be accessible unless the original owner comes forward to claim it.

If you look through the previous posts from provablyfair0 he's claiming every business that advertises on Bitcointalk has scammed him because he's attempting to exploit money.

This is not true at all. I’ve already went through ownership of account verification with their Live Support where they asked me to provide screenshots of deposits and withdrawals of my Account which I complied and did. And also requested me to login to the account with the registration IP which I also did. I’ve already went through this process. And I also sent Steve an email from the registered email adress associated with my stake account. He’s making up false accussations at this point.

I think that he’s reffering to the day I joined Stake and almost fell for a phishing attempt on my account, but I never fell for this, I can go through the verification process 10 times if needed.
 

wait, if the OP is not the owner of the other account. was the other account hacked? not sure if it is on your ToS but shouldn't you locked the other account for security reasons since another user has access to that account and will only be unlocked if the owner of the account contacted you requesting for the account to be unclocked?

It's a false accusation. I'll provide evidence of where I was told by Jovan to verify ownership of my account to receive my level up bonuses.

images:
https://gyazo.com/16c3a408776b4b5330b413f71bfb6861.png
https://gyazo.com/ef786145c54f0ade019099e638c23ee5.png
https://gyazo.com/a4a130c7a017b65915b0b0761ceaed87.png
https://gyazo.com/88877d3f03519fcf0787a3b8842faf36.png
https://gyazo.com/ac55d725383807619d949ab9431cdc06.png
https://gyazo.com/22463609625cc916b20e8935fe7feb2d.png
https://gyazo.com/fcb52c1b74471eff62e55e0bc622216a.png
https://gyazo.com/65398c87ff611fd9c228b35bd32dd518.png
https://gyazo.com/fa3c503cdc908628f496044a48a30799.png


I went through the verification process. And then was told to contact steve from my registered email address, which I also did.

image:
https://gyazo.com/799ddf482e57665895788e92999d0b2f.png


So what's their excuse not to give my bonuses at this point?

Dude ... your account history is not looking good..  ::)  

https://bitcointalk.org/index.php?topic=1676313.msg53844247#msg53844247   <=== Duckdice is a scam
https://bitcointalk.org/index.php?topic=5187887.msg52567949#msg52567949   <=== BitStarz is a scam
https://bitcointalk.org/index.php?topic=4746708.msg42869314#msg42869314   <=== Luckygames is rigged
https://bitcointalk.org/index.php?topic=3491195.msg36342052#msg36342052   <=== FortuneJack is a scam
https://bitcointalk.org/index.php?topic=3040777.msg31295437#msg31295437   <=== Provably fair are rigged

It looks like you are a Casino hater or a Casino scam hunter... so which one of the two are you? I can understand that someone can get scammed at a casino and then he/she wants to rage against all other casinos... but I think you are targeting the wrong casino with Stake.com

Also, Steve are a standup guy and a reputable person in the gambling scene... why would he with hold your funds? (He is not getting anything for that action) https://goodluckmate.com/about-us/meet-the-team/steve-ford

Ps : Not saying those sites are not a scam... but all these accusations ....hmmmm -- Hope you get it sorted.  ;)

This case is rather strange as it seems that OP wants to transfer his bonuses to another account. If you are the legit account owner, why don't you just login and claim via VIP tab, or links on telegram? It always works for me. I never heard about VIP accounts that have no bonus or have to do xyz to claim the bonus.

I don't see how my previous accusations are even relevant in the current case. I am not accusing Stake of rigging my bets or anything of that sort. All I'm trying to say is that Stake (Steve) has been purposefully delaying paying out my bonuses since a few days. All the proofs of my claims have been accompanied by  necessary proofs.



You seem to be poorly informed on what's going on here, so let me clear things up.
I made a new account wagered 4.5m$+ fairly and contacted Steve on telegram to claim my bonuses. If you didn't know how Stake's bonuses worked, users are assigned a VIP Host whom we're supposed to contact on Telegram to claim the bonuses. There was no request  to transfer any bonuses from one account to another, All I've asked is for the bonuses to be added to my vault on the very account I wagered and played on.

Thanks for giving us some insight, although we need some more evidence against it. Because speculation is still lacking. Because of the reputation of Stake.com which has been good for its users. Even I myself have been there for a long time.
If you have more evidence, perhaps it will be greatly appreciated by other users, for exposing lies.

Steve hasn't responded to me via email or telegram or any other platform yet.
He doesn't want to admit that he was wrong.

I've verified with support yet again that I am indeed the owner of my account. To prove his baseless accusations incorrect

https://i.gyazo.com/ca4d7e1cbd17023a79a0428743140f12.png

Edit1: I am ready to provide any more necessary proofs to support or Stunna to prove the ownership of my account

Edit2: It's also funny how the employer is meriting his employee's post making baseless accusations.

That's not how leveling up bonus works, afaik leveling up bonus needs to be claimed through live support for lower rank and through VIP host for higher rank (plat 3 and above) because it is not available on the VIP tab under your account setting.

The confusion here is, if it is true that OP is not the owner of the mentioned account on telegram (as claimed by Steve), what's the purpose of OP requesting it since if he is not the owner and logically he can do nothing with the bonus.

To verify the ownership of my account. I was asked to show deposits from my wallet and to login from the device I first logged in from and also email them from the registered email address. The live support rep I talked to was positive that I indeed owned my account (You can go through the screenshots from my previous posts).

At this point Steve is just making baseless accusations and trying to avoid a direct conversation with me for some reason. He hasn't replied on Telegram nor via email since 5 days.

Update:
My account just got banned for no specified reason and I have been screwed out of about $9,000 in bonuses.

I need explanations with proofs. And Steve or Stunna to have a direct conversation with me .

I will not stand this unfair treatment.

https://i.gyazo.com/thumb/1200/7e4ee90faac4aabfc666f911febbbff9-png.jpg

First Steve says I am not the owner of my account and once that was proven wrong, they tried a different approach to scam me out of my money. Now they claim I have been banned for using multiple accounts.

https://i.gyazo.com/thumb/1200/dcfe034e460072219744b7e0e3388523-png.jpg

Stunna himself has explicitly stated on this forum that multiple accounts are allowed on Stake.com as long as they're not used for abusing Giveaways or Sports Limits.


I haven't done a single sportsbet on my account nor have I entered a single giveaway. All I did was deposit, play and withdraw.

Eddie the owner just read your post live for his weekend race literally 5 minutes ago.
Steve, the vip host/co-host on the livestreams, responded saying "The user is a scammer".

So there you are, I don't think they will be settling this amount for you.
You can watch the replay of what they said about it for about a minute and even showing this thread on their twitch stream.
Sorry for your loss.
I am just notifying you what was said and not judging anyone on here as I have not and will not be reading anymore of this thread.

Well by the looks of it, Steve is not paying my bonuses and making false accusations towards me, first he says I hacked the account, then I proved ownership, he hasn't said a thing after that, now it just looks like Steve and Stake is trying to withhold my bonuses for no reason at all, I've been playing with my own money on Stake, they have no reason to withhold my funds. Steve still hasn't replied to any of the accusations he's made.

That's such a vague reason, first he makes fun of not sending me my bonuses, next he calls me a scammer. On what basis am I scammer? By losing money on Stake and wagering 4.5m$ in a week?

By the looks of it, Steve has scammed me off my bonuses and making false accusations against me without any evidence. I've made an AskGamblers complaint maybe that'll help somehow. Stake decided to not give my bonuses after I lost roughly $60k from the site.

SHADY

These scammers are still withholding my bonuses, please report MEBIT company in Serbia.

It’s funny because first they claim I hacked the account, they realised that didn’t work out so now they instead claim I bought the account   ;D

Even I’ve provided proof that:
I’m the only one with access to the email registered on the account.
I showed all my deposits and withdrawals (One was even on Binance) which I showed Jovan the stake team member.
I even logged in from my REGISTRATION IP to prove I own the account, yet I ”bought” it as they claim. Funny Stake. Just looks like Stake dont wanna pay out bonuses.

still didn't pay my bonuses eddie the owner is a known scammer look up edward5010 owns or owned a luring clan.. also
https://www.youtube.com/watch?v=OgwWDW7skIo

this is scammer of stake and primedice