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The design and the UI is good in my own opinion. Since this casino have license then I guess some countries are restricted to gamble on this casino. I just checked it and found that there are several countries that are restricted to gamble in this casino. I thought this would be the same as the other casino where a country that is in the restricted list can't access the casino when trying to visit. To those who might gamble in this casino should read their terms and conditions as the country you are in might be on their list of restricted countries. Op, you can buy copper membership to make the ann thread attractive like including images on this thread which many casinos and sportsbook did with their ann thread here in this forum. Go here https://bitcointalk.org/index.php?action=credit;promote

Do I need kyc to open account on Chipstars  , as you have mentioned only 18+ can open account.

Chipstars.bet is operated by Games & More B.V. registered under No. 149948 at, Klipstraat 13, Curaçao.

Given that both Nordiscasino and Olympusplay which both were operated by Games & More B.V. have dozens of complaints, i would personally skip your services.

https://www.askgamblers.com/online-casinos/companies/games-more-b-v

https://casino.guru/nordis-casino-review#tab=js-tab-discussion

Hope you prove i am wrong.

When it comes to design then i dont have any complaints but it would be much more appealing to look at if they wouldnt be putting up the front page showing off those promotions but rather it would

be good if people would able to see directly that casino link or page as on the front rather than on seeing directly those promotions.Yeah,i know that they do put up some emphasis on that but thats not
how the usual presentation of any site but rather showing off those games offered which is something that appealing to look on.

Besides, calling it as a hybrid? Well, there are sites specially fiat based ones had able to accept crypto as one of their options which this isnt something new anymore.

I also visited their website. They have offer of free 250 spins on your first deposit. Check it again, on their landing page.

I checked your website . Website looking very clean and user-friendly . Do you have any offer for new users?
Honestly, I do not like the design of your website. Your casino is just new? Am I right? Isn't it too early to launch some tokens? Regardless, wish you luck about that.
Haven't seen yet of any serious complaints to your website as I browse the internet.

Unfortunately I can't reach this site without a vpn though I can't decide to make a bet yet. I don't know if your site has been blocked by my internet service provider or not but actually vpn is not one I would use to reach any gambling site.

I can't give any reviews at this time, but good luck to you. Many new casinos are competing to be the best and get users' attention, quite a few are running forum promotions either through signature campaigns or otherwise, so what do you think?

Do you have referral program?

Not that I want a gambling site with a good design more than the other things such as security features, fast withdrawal and more) that a gambling site should be but it is also make people gamble their because it is attractive in my opinion rather than gambling in a casino that the look of the design is not modern even though other features of the casino is good but I don't mind if there's no other casino with good design, UI and features. I agree with you that it's much better that people will be able to see the offered games directly instead of promotions. Anyway, they can show their promotions above and below where the offered games are shown. It does matter when calling it a hybrid when we know that there are fiat casinos that are now accepting fiat and also different cryptocurrencies.

It's great to see a relatively new gambling site get so many users from Bitcointalk.  It would be great to see a few more house games like crash early added. I look forward to joining the site soon.

You cannot use a VPN to register at any casino, nor can you use TOR to do so. I highly recommend you to avoid VPN when you can't access country blocked sites because you will be at risk later. Usually the casino TOS has information about this, so do it carefully and read the rules.

Without quoting the entire text you can also ask questions.

You called it hybrid but later emphasized on marketing the brand. OP, you didn't express what makes the hybrid functions better than the others. We are aware most casino sites already use crypto and fiat like slotkingcasino, Vegas mobile casino e.t.c.
However, I checked the site. I loved the home page graphics but hoping you upgrade its features soonest. Also, if this site is restricted in a country, will the aid of VPN manage to gain access?

Why is everyone bumping this thread? The op was active this week but they still haven't posted in this thread since December of 2021?

There was someone who started to bump this thread as we can see https://ninjastic.space/topic/5375868.0 I'm not sure whether his post was deleted by mod or he deleted himself. It was just strange, how he could find this thread then bumped it? He must have a reason to search this thread and bump it. I think that the one who started to bump this thread is part of the casino.

The casino is still up but for some reason, they cannot keep up, maybe they are not yet ready, because they have seen how competitive the casinos that opened announcements here, if you open an announcement here, there are requirements to gain the trust of the community like copper account well-designed thread, optional is a signature campaign, but very important is active representative here in the forum, if they cannot keep up, they cannot gain supports here.

Without any active representation and updated announcement thread, they will not be able to gain anything from the forum. I think they are more into fiat and not crypto. This might be a marketing gimmick to bump this thread and make the community again aware of the casino.

I was going to ask the same question, and I figured out you already asked. It doesn't make sense to bump the old thread with no activity and no discussion. At least if OP were active, then I would say it's okay if they want to come back. But, I don't see any activity from their representative account. They created a token sell thread back in 2021. Unfortunately, that failed too.

Just as a matter of interest... is this the token that they were going to use for Chipstars.bet? ==> https://thebittimes.com/token-CHIPS-BSC-0xa1ebe75ca488afaf0b181c2f4e09c414861ac8e2.html

Well, if it is...... then nothing is happening with the token, because there are absolutely zero transactions.  ::)

They are still offering Bitcoin (BTC) deposits, so they did not abandon Crypto currency deposits. See below :

"Every player has the ability to deposit, withdraw, and play with funds in Euro (EUR), subject to minor restrictions which may be imposed by some payment methods. Players can also optionally keep money in US Dollar (USD), Swiss franc CHF, Bitcoin (BTC)."

Source : https://chipstars.bet/payments/payment-details-policy

Ps : I think the marketing team forgot about this thread... so the mods must just close it to prevent more necro posting. They can open it again, if they are serious about Crypto currencies.  ::)

OP was Online today, so I send him a reminder of this thread. Let's hope he respond....

Based on their policies, KYC will be applied upon registration.

---

I think it's okay to keep the thread open to accommodate the reviews of anyone who plays on this site as someone else's reference. iirc, moderator locked thread can't be opened by OP itself.
It also reduces the chances of publishing another thread if the OP returns at some point.

I wonder why this one gets passed on to all of us, usually, when there is a new announcement thread, we are all in a hurry to welcome them, recommend getting a copper account if OP is still not wearing one, check the design, and post our opinion on their design TOS, KYC, policy, and deposit, the second post was of nakamura12 and its a 9 months gap maybe this thread was created on other section and just transferred here, if OP just transferred it now, then we expect him to be active here if they are now serious on promoting their casino now here in Bitcointalk.

In order to prevent unnecessary spam, I think it's best for the moderators to lock this thread since the OP hasn't updated it in over nine months (even though he is active on the forum even today). Since this is the Gambling section of the forum, it's best to give more space for gambling platforms with active representatives and active user base. OP can always unlock and bump this thread if needed in the future, he doesn't have to create a new topic.



Yes, this thread was moved from Project Development, but the second post (after a nine month gap) was from a member BTTlobverss (https://bitcointalk.org/index.php?action=profile;u=2600535), but was later deleted by a moderator for being irrelevant or low quality.


nakamura12 saw this thread bumped up in the Gambling board but probably didn't notice that the original post was over nine months old.

Is it nice for a moderator to lock a thread opened for business purposes? I don't think moderators will do that. Another thing to consider is, does OP have the power to unlock a thread locked by a moderator, incase if they are to return. I don't know the answer, but I think it is still no. I feel the best thing to do is to get the OP lock the thread by notifying them via pm since you confirm that OP is still active in the forum.

It's a timely bump because OP login today, I don't think it's intentional on the part of nakamura12 as he knows the rule here, but anyway, if OP wants to come back then why not, there are no bad reports on this casino, so far, and this casino is already existing for two years, they will have to market the casino here again like closing this one and do the right thing.

Well, I agree that this should be locked and if OP is serious to promote this site creating another ann thread for their casino. Well, op can't unlock the thread once a mod locked the thread. I tried it before where one of the thread I created is now locked by mod and when I tried to unlock nothing happens. I wonder what will happen next since this thread is bumped 9 months later and it happens that I am the first to post thinking that it was a newly created thread.

It is correct, I did see this thread being bumped and I thought this was a new casino since I didn't take a clear look at the date when this was posted. It is unintentional reply on my part and it's also because I haven't heard of this casino.

Thank you all for the very interesting questions! :)

We have been in development mode since this thread was originally posted, now we are live and have extended our features a lot.

I promise that all the questions in this thread will be addressed individually before the end of today(CET).

Thanks again for the queries and your patience. 8)

One thing I noticed is that people always get attracted with designs and branding, the op should try get copa member account to fully showcase their casino site and I guess this would also seek attention from people view the thread, then l can see the op is not regularly updating and posting here this might be the cause at @Yahoo62278.

Yes he did log in but he didn't make any posts. I think it's more appropriate if the op bumped it first, but im wondering if how did @nakamura12 knows that the op is online? I mean this thread was buried deep. Maybe he has a hobby of checking the op of inactive threads and maybe he also send them a message to notify them that their thread has been bumped.

It's not against the rule when an ANN thread became active again but I think it is if they will create a new one when they already have an existing ANN thread. If they want to market it then why not hire a manager and run a signature or bounty campaign? They can also join the auction for the forum ads.

That was a surprise that someone did really make out some bumping of thread considering that OP hasnt posted anything since from last year and that guy had posted up and bumped this old thread and surprisingly

the owner or the representative did really make out  some response (see above) which yahoo had mentioned out that there's no point on bumping this thread since OP has been inactive for too long.
But since he had made out some response then it would be considerable.

@Chipstars...Good thing that you're back..Hope that this time around you would really be mainly be focusing into the platform or business that you had built up.
Good luck!

Alright so after an initial look at the hybrid casino "chipstars", I can say that the User Experience Design is not too shabby. I am even a bit impressed if this is not some copy paste website which was only slightly modified to make it look somewhat original. From what I can tell, thats not the case here. Furthermore the website does not try to hide anything of importance like legal texts or KYC requirement issues.

What I am having troubles with is the fact that Chipstars claims to be a community-based casino but when I look on your Twitter, I see almost 2k followers but almost no engagements with your social media posts. This leads me to believe the followers are just there for padding the account and making it look like you have a bigger community than you really do. If that is the case then it feels disingenuous to me.

You're right. Nordiscasino/betolino/chipstars are owned by the same crooks. https://i.ibb.co/mSWkqQ0/4-A9-FB8-C6-6-C7-D-4838-872-A-9489-AEE9-B670.jpg
Needless to say, I never saw my money again.

Thank you for the compliments on the UI, we have in house designers which can deploy changes very quickly. Due to our start up size, we are very agile.

Indeed, we do have a very non prohibitive licence issued by the Curacao government, there are a handful of taboo countries for which we cannot host their citizens. These would be France, UK, Netherlands and all it's colonies and dependencies, USA :-\ , Italy and of course all the OFAC countries.

Also keep in mind that some games might not be available in every jurisdiction, we have made the UI on this matter smooth, you will not run into error message, the games will have a disclaimer. However, out of the 6000+ games, there will be something for everyone, we are sure of that.

As we respect everyone's privacy, we do not have any objections to VPN usage.

Thank you for the heads up on the copper membership, our award winning designer is working on the banner and we will update the first post as soon as possible.

This is a good question, of course, we do not want to host underage players, every player needs to be fit for contracting
We do not require any KYC for sign ups, like many online casinos.
On top of that we collect the absolute minimum amount of data on the sign up form. We do require a declaration and integrity of data upon sign up.

We are happy to prove you wrong on this matter ;D
We are a single, independent brand and have no affiliation whatsoever with the above mentioned casinos. We do happen to use the same corporate service provider like they do and like many others do, this is standard in Curacao, there are very few specialised corporate service providers.


Thank you for this feedback, we did try user acceptance testing and the current view has been chosen based on this. We are always open to new suggestions and feature requests, keep them coming, we can. actually implement and deploy without external dependencies ;D

We have been thinking of a solution where the promotions are not displayed for players who opt out of promotions/bonuses and marketing materials/content. This is always a difficult decision to make, as many users are attracted by the promotions.

As far calling the platform a hybrid, we would like to think it deserves the naming, as most other so called "hybrids" only offer either many FIAT instruments with just one generic coin or the other way around. We have a versatile selection of 14 coins by now and we do not desire to exclude anyone from depositing and playing with us.

Indeed we do have offers for new depositors, all in real money, no strings attached.

First time depositors get up to 250 Free spins, depending on the deposit amount.
From early next week, we will have the High Roller Deposit bonus for deposits over 500 Euro/USD, on such deposits, you will get 10% real money in form of free spins, which themselves always guarantee a win.BTC

We also have a cash back of 10% on all net losses during the week, this is credited without any conditions, additionally to this, the rake back is available to everyone, this is given independently of wins or losses.

Thank you for the design compliments, we are continuously working on the design and UI. We are relatively new, had a soft launch and we wanted to have our token ready rather than build it later on, when the platform gets very busy. Thanks for the wishing well and indeed, we try to satisfy everyone and complaints online are always one side of the story, while we have very limited permissions to speak about such cases on open platforms.

This should not be the case, unless you are in a country with a very invasive government and compliant ISP's. Tell us where you reside and we can have a look at it.
We will launch sig campaigns and banners on this forum very soon. 8)

Of course we do, just sign up here and the relevant department will be in touch very soon >> https://chipaffiliates.com/


We are having this in the pipeline and will make it come true as soon as we get to it.

As mentioned above, we do have a great variety of both Crypto and FIAT options, most do not have that. We even have 2 of our own coins and we are planning to add crypto specific games as well as the integration of NFT games.
The features are are far progressed since the OP and we deploy new updates on a weekly basis, thanks for the compliments by the way. Regarding the VPN, we do not mind VPN usage, however, it is up to you to respect the restricted countries.

I suppose it is by popular demand  ;D JK, we can only speak for ourselves, maybe it was a player who played with us and remembered this thread or looked in google.

We agree on all the points and we will be upgrading all the above, as we value this community a lot.

Thanks for this, let us clarify that we are still a crypto first casino. The token was simply prepared before the dev work for the platform commenced, BTCBTC was not built in a day either  ;D

The resurrection of the coin is planned for a point in time where the platform has matured enough, we are close to that point.

As mentioned above, the Token is not forgotten, just a bit delayed. It will have it's moment soon enough.

We have not abandoned crypto currencies, we have actually extended the coin options, including Monero:-)

Admittedly, we have not been active in the old threads, apologies for that, development tasks had taken over the day to day business. We are in a different place now.

Thank you for that link, this is indeed outdated and we will update that as soon as possible. Definitely no KYC upon sign up. 8)

More tomorrow, we will be active here from now on 8)

even though the OP was inactive for over 3 years still here and his casino thread is the best place for anyone who has a problem with this casino to complain here first and then that person could create a thread in the scam Accusations section so people who go to google to do research about this casino will see this is the acam accusations thread, even the members of this forum when they want to search about this casino they will easily see the discussions about this casino in this thread


It's quite unprofessional to create an ann thread and then post and disappear since December and only reappear in September without giving any satisfaction, honestly for a casino this is something very strange and doesn't inspire confidence, I wonder how you intend to have customers when you act thus? anyway I hope that from now on you will be active here in the forum and in other social networks

It is their loss if they will not be active here as it will give a different notion to the players.
Now, if they decide to address the questions and be active from here on, they may slowly gain some players.
Most forum users want at least an active rep from the casino so it will be easier for them to get answers in case they have issues.
They will also see the impact if in case they will be more visible in the forum.

That's what scammers and those who don't trust their project, they just post, don't leave an update then vanish, if they are not going to be active here or have changed their mind to promote it some other time or delay their launching then it's better to lock their thread, perception is very important in the casino business, if you don't have it, players will ignore you and move on to other casinos.  

The thread is buried which is true but this thread was bumped not because I posted in this thread. When I checked this board then I saw this thread in the first page when it's supposedly buried by the other threads. There's no such things as I am sending them messages that their thread is bumped. If this thread wasn't on the first page then I wouldn't have posted on this thread in the first place. Hope that explains why it looks like I bump the thread.

Ahhh. At least OP responded here. The thread was created in December 2021, and there was no other post except the ANN. On the ANN, OP promised to come back next week with some surprise, but unfortunately, it didn't happen.

For those who didn't notice, They are back again. To celebrate their comeback, They offer 20 free spins on Primal Hunt Slots by Betsoft for the first 20 registered players. Cheers!

If you are going to try and run a casino and utilize this space, y9u will need to be active to answer potential clients or hire someone as a community manager to answer for you. Wish you the best of luck.

To be honest enough, no one really has so much time to read your whole essay about your site. It’s just plain text and it really hurts my eyes.
Before creating an announcement thread here, it would have been better if you could have visited other gambling site’s announcement thread, and atleast see there’s way of introducing.
It would be better and look more professional, if you just highlight the important features of the site with images and theme colours of your site.
Nevertheless I will give a detailed review about the site soon, once I check the site. This is just a small suggestion. Hope you will consider it positively.

I just read one of the thread created on casino.guru (https://casino.guru/forum/casinos/chipstars-casino---general-discussion/2#post-30723) regarding your casino. how is it that you were able to verify the account of the complainant and allow that user to deposit and place a bet knowing that the gambler was from a restricted country and then lock and confiscated the winnings and deposit saying that the user broke your ToS despite you successfully verified the account?

The promotions are very limited and definitely, the first 20 registrants will be filled quickly
They also have a bonus for the first deposit in the form of FS and without a wager requirement this is quite interesting and very rare casino give a bonus without a wager requirement

Op made ANN about 9 months ago and after that didn't do any updates because he said he was more focused on developing the casino, Op should have started to improve parts of his announcement to make it more interesting and professional like you said.

-   I am a troubled person but when I read what you said, you made me laugh Sir hehe. I read OP's reply to the casino questions he posted. OP's answer is too long. And I also looked at the chips star casino website, when I looked he was okay so I'm not sure if many crypto gamblers are using this chipstar.

It's almost the same as other crypto gambling sites. But I don't seem to be comfortable using it unlike other goat platforms such as stakes, owl, Rollbit, and others that I feel quite comfortable with.

for that 9 months? he should have at least small update towards this site or if not then better close this thread for a while till he completed the update and willing to announce here or at least post here once in a while.

I'm afraid that there is serious care for the OP and maybe just like other Fly by night casino that promoted here and then the OP is gone or missing .

OP, thank you for responding to my PM to come back to this thread! You have really honored your promise to answer all the questions that were asked on here... and it was very detailed too.  ;)

I know you guys are pretty busy, but it will be nice if you can pop in to see if anyone has asked any new questions. Good luck with all the new things that you are launching ..... and also with adding Monero.  8)

OP, welcome back to the forum. We haven't seen you in a while.  :D

To start with, congratulations on launching your online casino. As some already suggested, it would be a good idea to take a Copper membership (https://bitcointalk.org/index.php?action=credit;promote), create a more attractive ANN thread, and present your website more effectively. Check out some of the topics of other casinos. Also, maintaining active participation in the forum and answering members' questions will be of great benefit to the site. Don't forget to post information on games, deposit bonuses, and other promotions on the website and of course, let people know when you have some good news. This will boost user interest and help the casino live up to its potential. Don't forget to check your competition, check out what they have to offer, and compare them to yours. You may even want to consider some promotional campaigns on the forum to encourage new members to join you. Good luck!

I thought you already saw the op before but why you are congratulating him again? Op is not new here and some people in the first page already suggested him to buy a copper membership before but the op didn't follow it.

It was only cheap and casino owners can just treat it as a donation or a way to say thank you for allowing them to advertise their brands here. Not only that, but it can also make their ann thread more appealing. About being active, op is back and currently have done 2 posts but we will further observe if the op will sustain it but they better will because it brings a certain benefit like people here can feel closer to them.

Indeed, we would have started to post here no later than next week.
I have to correct you on the life time, we had a soft launch less than a year ago.
We will get the bronze membership and update the first post with a banner. I am not sure who decides on whether to start a new ANN thread, we would likely prefer to keep this one. I would like to think a duplicate might be perceived as worse than an update, but I cannot speak for the audience here, thus, I would appreciate feedback on this matter.

We are in full agreement, the banner design is already a work in project and we will get the copper membership as soon as possible.
As of yesterday, every PM and post question will be replied to in a timely manner, we aim for same day responses, However, 1-3 business days will probably be the true average, depending on the volume.

The login was after a notification of the new message had propagated.
Rest assured the marketing manager will be onboarded very soon, we have some marketing conversations scheduled already.

Thank you very much for still having welcoming words for us. This time around we are here to stay and engage in high frequency. We have declared this forum the most important venue of all crypto channels and audiences, we will let our actions speak.

Thank you a lot for the feedback on the UI and design.
We do have everything in-house, designer, front end devs, back end devs and even own back offices, as we prefer flexibility and fast time to launch deployments rather than turn key solutions.
Yes, the legal texts are important for trust and mandated by the regulatory bodies, ours is by far the most flexible available. We are aiming to be the online casino with the least KYC friction and obstacles, we never request anything unless we absolutely need it.

I would like to explain the reasons for the delays, as it is a frequently mentioned question in this thread and the community deserves a clear statement and outlook for the path from here on.

The community based part and the token part have been delayed due to development work in the past, we have now a mature platform. We went for a soft launch with a minimum amount of marketing, due to not being feature saturated in the past, this has changed now. The social media channels are part of the marketing, so this was affected from this too.
All this will change very soon as we are increasing the marketing spend. And once we generate enough traffic to justify the community-based label, this will be implemented too.

I am afraid we have to object on this. We are not in any way affiliated with Nordiscasino/Betolino, we simply happen to use the same corporate service provider, there are not many in Curacao with the ability to do this efficiently, thus, you might run into the same names frequently.

Thank you for the feedback, we understand your frustration and disappointment.
We agree that the communication here should have been managed better, as we have addressed further above, this has now changed with immediate effect and a person very high up in the command chain is in charge of engaging with the community, nobody and no query will be left out and everything will be addressed in a timely manner. The same goes for the social media channels.
We intend to make up for it and apologise.

This account is the active company representative and will be receptive, do not hesitate to send PM's either.

Indeed, we are back and will take good care of the community here. There will be no more communication silence.

Have a great weekend and hopefully good luck if you decide to have a sign up event with us 8)

Thank you for your constructive feedback, we consider it very valuable.

We have started the designs for the banners and the OP ANN thread and even have one promo up and running already.

We thought we need to inform the community immediately on the updates and on our decision the declare this forum the most important venue to engage with the community. We will fix the ANN thread to make it much more pleasant on the eyes within a week, give or take.

And thank you very much for trying the platform and gracing the community with a review. Good luck and have fun!

Thank you for posting this, we do not shy away from such discussion, please keep in mind that the disclosure of internal customer data is very limited due to data protection and regulatory conditions.

We cannot disclose much more than is disclosed on the linked thread, however, we can summarise the following:

There are various levels of verifications, the initial ones are based on simplified due diligence, the other levels are more rigid with different and more data being reviewed. On the basic verifications, some tasks are automated and/or outsourced, the more stringent ones are done in-house.

Upon enhanced KYC, it became evident that the data we have been provided with was a breach of multiple TC's.

The deposits have not been confiscated, the player has received all the deposits back plus was allowed to keep a small surplus.

We hope this is satisfactory enough, as this is as far as we can share information, as evident by the affiliate representatives which have requested to take the explanations to a discrete channel.


The promotions are very limited and definitely, the first 20 registrants will be filled quickly
They also have a bonus for the first deposit in the form of FS and without a wager requirement this is quite interesting and very rare casino give a bonus without a wager requirement

Op made ANN about 9 months ago and after that didn't do any updates because he said he was more focused on developing the casino, Op should have started to improve parts of his announcement to make it more interesting and professional like you said.

[/quote]

Thank you for the brief review, we would like to add the following:

There are more "promotions" integrated via the customer journey automation, we confirm that our Free Spins are all real money with no conditions, they always generate winning rounds. There will be a new high roller deposit bonus launched this coming week, where we will credit 10% of the deposits for every deposit higher than 500 Eur/USD as real money free spins, which themselves generate wins.
Further features already live are a 10% (up to 20%) cash back in real money without any conditions every Monday for the net losses over 100 Eur/USD from the previous week. No need to be VIP for this, anyone who loses more than 100 Eur/USD and opts in for promos will receive this.
Additionally, a rakeback is available for anyone, this is based on turnover rather than wins/losses , also without conditions and real money, available for everyone who opted in for promos.

We agree that the ANN OP was premature and we would like to ask everyone -independently if need be - for our sincere apologies and for the remarkably warm and positive welcome back words, a true sign of loyalty.

This account is now professionally managed as of yesterday and we will make it right this time around


Thank you for the insights.

Since the answers have been overdue for a while, we decided to address the questions extensively and put them into one reply rather than bumping too many times and appearing spammy, we are trying to find a balance regarding the communities preferences.

Thank you for having a look on the website, we regret that you have decided to not use it yet, we would like to change that view.
Regarding our traffic, the vast majority of traffic is coming from Crypto players, we have only recently implemented a handful of FIAT deposit instruments, they do not have the traction that crypto has yet.

Please let us know what could incentivise you to sign and start playing, what would you like to see improved or changed?

Agreed on the criticism, we hope our clarifications from the past 2 days provide a bit of solace.

The OP person at that time is not employed by the company any more and was a true rep, we can confirm that. The marketing team underwent structural changes, focuses and has an increased staffing now.

We are still the same casino, much more feature rich and mature now, rest assured this is not a fly by night project, everything is developed in house from the front end, customer service, back offices, marketing and design, the fly by night operators generally use forks and turnkey ready solutions.

Was a pleasure, we would like to explicitly state that every PM will be replied to from now onwards. Please bear in mind that the PM functionality has velocity restrictions, this will be sorted soon by upgrading the account.

Busyness shall not be an excuse for late replies, we will check daily, even weekends like now and respond within same day to give or take 3 day intervals.

We will be using the same reply format like now (quoting several questions), depending on traffic and volume, rather than a reply per question and permanent monitoring, I hope this frequency will be covering and satisfying everyone's needs.

Yes, exactly, as there have been many pending questions, so we decided to not be cheap on words and post extensive explanations, updates and apologies.

We would like to inform the community that this will be a permanent discussion level and frequency, this will not be delegated to anyone else, it is monitored by heavyweight decision makers.



Thank you for accepting us back.

We will absolutely do all the above, it is already in the making, please keep in mind that the return yesterday and today has been kind of an intervention project, as soon there was a notification about a new reply. By the time we reviewed the thread, the replies were growing fast, so we decided to stay late into the night and give the community the overdue answers. This all was outside of business hours, and updating contracts and spending need double signature permissions, so we have to ask for patience until Monday for this.

We will assign all available assets to groom and develop the relationship with this community, so far we have 2 3 posts since yesterday and every single query and PM replied to, this will be the standard going forwards.

I would like to clarify once more that the original OP with the account credentials is not part of the company and that we are addressing the community from management level directly from this account.

Have a nice weekend all and speak soon.

Once again, Glad to see that you cared about this community. The promo you offered is too small. BTW, I have already tried your website, and the experience was smooth. Suppose you have a reasonable budget for marketing purposes. I would suggest you launch a Signature campaign on Bitcointalk. You can quickly spread awareness of your casino's overall boards and sub-board of the forum. For Signature Campaign, I would suggest you some reputed Signature Campaign managers. You may contact one of them @Hhampuz, @yahoo62278, @icopress.

As you have already noticed, OP has been inactive and this topic hasn't been updated since last December. The thread was bumped again only a few days ago. That's why I welcomed him back to the forum. Also, I know that nakamura12 has already suggested buying a copper account, that's why I said "As someone already suggested...", and that was also only a few days ago, so there's no reason to doubt that Chipstars won't follow suit.

Signature campaign is not really the way to go unless a casino has a decent bankroll. Most casinos waste their money and go with the let's try a 1 week campaign and see what happens. Total waste of money. Casinos aren't going to launch a campaign and get miracle traffic in 1 week period. They are gonna need to settle in for the long haul and build a brand name.

So basically, do not contact me for a 1 week trial. I would not be interested.

like most casino review sites the owners of casino review sites don't even play at the casinos they review, i would like you to explain in this thread if you used this casino, how long have you been using this casino, how many deposits and withdrawals you have already made and when you made withdrawals how long did it take you to receive your money? I read on your review site that this casino at the time of withdrawal has constraints regarding their strict KYC, so I ask you to say in this thread how long it took you to pass KYC and what documents they required you for KYC. The answers to these questions of mine can help other people who want to create an account at this casino, besides that, in my opinion, it is a good review. hope OP doesn't mind @sportbettor replying here because it's a subject that talks about Chipstars

Creating more than one announcement thread for the same service is against forum rules as it may be seen as spam. Please check this pinned topic:
One thread per site ONLY (https://bitcointalk.org/index.php?topic=39621.0)
Sure, you can lock this thread, move it to the Archival board (https://bitcointalk.org/index.php?board=59.0) and start a new one but I wouldn't recommend doing this. Better update this topic after purchasing the copper membership. Take a look at other announcement threads on this board to get an idea how it should be done.

This is true!

Basing up on experience and been aware for those 1-week period type of campaign which is pertaining on gambling site platforms then its never been that  known whether that 1 week campaign does signify failure or not because just like you said and being a long time and reputable manager you do really know on what are the casual timeframe or weekspan for a certain company would
able to get some sign ups from their signature link sources.

This is why proper allocation or budget in terms of market should really be put up in huge consideration and 1 week try out would really be just typically a wasting of time and money.

The OP can give post snapshots of their website at their first post.
They can always edit it anytime they have updates and developments.
If they will open a new thread, yes, better lock this thread.
But much better if they can just continue this thread as there are some valuable inputs and opinions from the users,
as well as answers from the chipstars team that people can go back and read again.

Right. There are a couple of campaigns already running for over a year and still going on. Meanwhile, many new casinos arrived and tried a few weeks of campaigns. Bitcointalk is not an ad network website, so don't expect too much traffic from Bitcointalk. Bitcointalk is a forum with early Bitcoin adopters and some millionaire Bitcoiner. One whale is better than thousand non-depositor users. It would be best if you used Bitcointalk to build your reputation first and let the community know about your appearance. You will surely get traffic once you launch some promotions which will attract users.

Sorry, but we really haven't had a chance to explore this casino in depth yet, unlike some other brands. At the moment, to compile this review, we primarily used information from open Internet data, including player reviews, so these are not fictional facts. Later, perhaps, we will add conclusions based on our experience of using this site to the review. In any case, our direct experience alone will not be able to guarantee accurate conclusions about this brand, so it would be better for as many players as possible to also share their reviews here about Chipstars.

A casino needs to make multiple-thousand-dollar investments in a signature campaign before they can expect to generate even a few thousand views in the first week. And even then, there's no guarantee that this will result in any players besides those already playing at that casino.

So, here's my suggestion for Signature Campaigns. Stick with it for 1-2 months. It is a slow burn, but surely in those 1-2 months you will see an increase in engagement and traffic. At that point, you can decide if it's worth continuing or not. In the end, building a brand takes time.

this is very worrying, someone who comes to your site and sees a review and will feel confident that the casino does not have any problems because that person will be thinking that you are using the casino, will be thinking that you made a deposit and you had no problem, you played and You didn't have a problem, you made a withdrawal and you didn't have a problem. but when you put a review that is copy/paste of stuff from the internet and it's not even this is speaking from personal experience so i really wonder if this can be called a reliable review, if it really can be considered a review, in my opinion humble opinion you have to use the site, need to see from your own experience if the site pays, how it works, putting things that other people post on the internet is not something to be trusted. at least this is my opinion. good luck with your website

1-2 months is considerable but depending on how many participants you would really decide to join up.If its on somewhat a huge scale then it would be good but having less 10 people inside the campaign then spreading

up exposure wont really be that much effective compared into those who do have 20+ people or more on a signature campaign and as been said that it wont really be guaranteeing success or positive
results.
Marketing is a standard thing for any buinsess out there and having none would really be just not good for any business out there.
Lacks of exposure and awareness of existence of your site will result into failure.

Well, the casino came in with everything, I really liked the option they have for the first bitcointalk players, I like that slot machine that is like the jungle, I like the concept that they are applying, the truth is I have no idea if they were there before and not they were able to do the things that came out better for them, but I think they got off to a very good start, this means that now they are more eager.

Now what they have to worry about is so that they can attract more people and can attract them with contests, take advantage of social networks, especially Twitter, and why not? maybe they can run a signature campaign with any of the best campaign managers out there.

Hya, thanks for that.

If we may point out some things, you have stated the odds are not the best at times, we have always been using the highest available RTP settings available for slots, there are no restrictions on them at all, they are transparently displayed if you hover over the info-box on the games.

Same for the sports book odds, we have a very competitive bookie with odds that are competitive with the biggest players in the industry.

As far KYC, we do not bother crypto players with KYC unless there was something odd detected, we really keep it as simple as it comes, try it out, deposit a bit crypto, play some and request a withdrawal, you will be happy:-)

The high wagering requirements for promotions struck me as odd, all the promotions are real money, we do not off wager bonuses that I am aware of as of now.

And lastly, for restricted countries, just use a VPN, we do not mind. 8)

---

We have been in touch with some users regarding this, we have not yet found a deal that would pass the CFOs desk, we are working on it:-)

Indeed, this has already happened, we purchased the copper account the the OP has been updated, it is much easier on the eyes now  8)

---

Thanks for that, keep the suggestions coming, we do all the above daily, and once the signature campaigns are signed off, we will not hesitate to start them, there are some very good posts regarding that within the last 5-10 replies.


I had the same impression, that it was not a candid review but rather a collection of feedback, I really like the attentive community here

[moderator's note: consecutive posts merged]

This thread is not so active and last activity from user is last September so maybe you need to do something to make this thread alive. Inactivity cannot attract players since most of the time people checking threads to know what's going on here. Maybe implement a contest or try to run a signature campaign since this could increase the traffic of your casino just like what other successful casino do here.

I don't think this is a good idea, there's a high chance a user who use VPN will make the casino detect something suspicious if there's many accounts are using same IP address. What if someone use VPN and then they submit a personal information that if he's from a country that ban gambling? will you report it to court since the player is break the law on his country or what?

I think the best way is to ask KYC at first when someone want to use VPN due to his own reason.

Well, that's a start for Chipstars to have a better ann thread for the site since copper membership removes the restriction of unable to post images using the bbcode for images. Honestly, I think it did take almost a year before the ann thread is edited and as far as I can see about the post which posted on 2021 on December 7 and updated on November 7 this year. Although it is a bit late at least, you guys accepted suggestion from forum users. Any plan on promotions or events exclusive for Bitcointalk users?

It was inactive because they have stopped replying but only if they didn't stop replying in the past, I am sure that this thread will have a lot of replies now but I am glad that they are now back. Let us hope they will not break the connection from the users on this forum. This is for their own good, if they want to gain the trust of the users because a lot of us here feel at home or feel confident playing on a casino that are active on this forum.

We know that when we experience a problem it will always be solved out easily because we can post our concerns here other than the customer support inside their website. They will consider sig campaign but they are only waiting for something like they said above, so just be patient.

What do you mean you haven't found a deal that would pass the CFOs desk? You decide the weekly budget, so I cannot see how you cannot find a deal. We managers give you advice and usually a company should try to listen to our advice, but we don't decide your budget. If the budget is too low or you don't plan on long term then some of us may pass on working with you. Other than that, finding a manager shouldn't be too hard.

Hi, there is nothing to worry as far VPN's go, however, keep in mind that the game selection and payment instrument availability is based on sign up country provided by the player and secondary the browser language and or IP address, sometimes it is best to use a VPN for the own country.

You can take our word, we do not flag VPN use, unless someone claims they never use a VPN and always play from the same location, but the logs show otherwise, we think this is reasonable.

People who have been with us will confirm that KYC for crypto users is not a thing, unless many other flags (not VPN) surface.

We would never report anyone to any government if they are playing from some place where gambling is banned, we have some serious fraudsters trying to penetrate the platform, like every casino does, we just block them from doing so. We are strictly KYC only if it is really required.

Off course, anyone who wants to get verified immediately, which is a welcome new trend, can do so right in their account.

Absolutely, as promised, this will not happen again, and we are most happy to address any issue, I think it is safe to say that no question was left unanswered since we have come back and that will remain so.

The signature campaigns are not planned for now, we need some extra growth before this will happen, alternative marketing channels have been allocated the vast majority or the various media buying channels for now, this will change.

As far a contest goes, we are very eager to hear how to do this? We have many things ready for that, but we are not sure if it is permitted to do so in this thread or what would be the appropriate place of doing so and what are the conventions? Any input regarding this is most welcome, we would like to do this.

Maybe they do mean about this art contest is one of the example.
https://bitcointalk.org/index.php?topic=5416848.0

We arent forcing you on doing so since you do have the full control when it comes to budget but usually where new companies or newly launched is considering on having this one.
This had been the common step when it comes to marketing which i could say that it is relevant on doing so.

It might not be that an assured thing to bring out positive results on your business but having exposure or awareness of your existence is better
but if you do find out that having marketing on other mediums does give out good or better results then its your call.
Thing here is t hat you do the basic things which a business must do.Its not surprising that majority of users here
will really be recommending to run off a campaign or any promotion or signature campaign.

@OP, Your posts will be merged by a moderator. Do not post multiple comments in a row. If you want to add something, Edit your previous post.

you could put this in your TOS to avoid that in a few months someone from a restricted country appears who has used your site using VPN and then your casino blocks his account and when he does KYC you accuse him of using the casino in a restricted country something against your TOS, but if you put in your TOS that people from restricted countries can use your casino and can use VPN then you won't have any problems in the future.

But I have a question:

if you allow people from restricted countries to use your casino, couldn't the country that issued your license sue you or even strip you of your license? Wouldn't you have problems with the regulators of several countries that put these countries on the list of restricted countries? It seems to me that they take these laws very seriously.


Of course, most people will recommend running a signature campaign, the casino has cryptocurrencies, this is a forum about cryptocurrencies, that is, here in this forum are potential customers, knowing that many people on this forum spend money playing games, then run a signature campaign a good idea if it is well planned, let's look for example at this ann thread, if you had to signature campaign in this thread there would be many posts from the participants of the campaign and it would be talking about casino games, that would be a good thing

I can assure you that signature campaigns aren't just for this forum users alone, this forum has a good search engine optimization which makes it appear on Google when people out there search for stuff on Google with the right keywords, this makes the forum get millions of visitors everyday, as this visitor visit thread, read comment, they are also watching the signature and they can click and sign up on any of the platform they pick interest in from the signatures..

I am sure that if the signature ads were basically just for the users of this forum, alot of casinos would have preferred to just advertise their business outside the forum, or the signature ad spaces wouldn't have cost as much as they cost currently, depending on forum rank.

If you restricted some countries then the users of those countries can join your website using VPN. But the problem will arise when you force a user to complete kyc, how to approve his document? I think it needs a detailed instruction that players from restricted countries can complete kyc without any problem, as it gives confidence to gamblers that they don't get into trouble with Kyc excuses in the future.

Once they found someone made big winning, they would definitely find out a reason to confiscate the winning; that's the most common happening with every casino. It's a trap TBH. Using VPN should either be restricted or no KYC. 

This is what I thought too and hence asked this question. Since a player is restricted from a certain country to join this website, I think it would be a good decision not to use vpn from that country to join this website. After a big win, it is nothing new for gambling websites to come up with excuses so that they do not have to pay the winnings to the gambler. So it's definitely not worth increasing the risk by joining using a VPN, which will only increase the problem if you win.

Hello Chipstars, I’m consistently getting an error “Application error: a client-side exception has occurred (see the browser console for more information).” when I’m browsing the casino. I remember that I manage to visit the casino few months ago. Will you mind checking this issue? I’m using Safari Browser and Google Chrome but still gives same error even with hard refresh.


Exactly, This is why Signature is visible even if the user is not login on the forum. Not all visitors of the forum is using an account like me when I’m still not registered here. I’ve been using Bitcointalk forum to search for info about coins announcement for my trading for reading purposes but I don’t have any account here. I just decided to create account after a year when I become interested on trading of altcoins at the forum marketplace section.


Many gambler use also the forum to communicate with the casino which they can’t do on casino social media and live support especially if they are doing a background check. I think casino owners believe on the power of Bitcointalk forum as the number hotspot for all crypto users including gambler.

Live support chat offline since 3 days ago. Same time im waiting for withdrawal. Mmm yep , scam comming

As usual provide proof of your withdrawal and post it on scam accusation thread. You are always involved on many dispute against other casino. Your reputation is already ruined for doing that. Ensure to provide proof on your claims as users will not gonna be convinced easily by your words because of your background

The Chipstars account last login was Nov 29 same probably same time when there live support offline. There might be some issue here if you can justify your accusation.

Just accept the cookies that will popup below then refresh your browser. There’s an error on there homepage but you can access the website if you scroll down and click the bet offered below. You will be redirected on game interface to gain full access of the casino.

Edit: Oh, I made a mistake, I mixed Chips and Chipstars.

I read somewhere that Chipstars has its own token, I didn't get anything by playing, I am not sure if it works at all!

Disclosure:

Chipstars management posting here for once, instead of reviewing and approving, be close to the base and all that :)

The updated TC's will be online by Tuesday, just finishing the translations, the EN lang version is ready to roll.

As for the restricted countries, this would go beyond the scope of this one post and there are many details regarding the legality of matters, but payment methods  are causing even bigger friction. Keep in mind this is never a static matter, things change dynamically all the time.

There are some absolute no go areas like the USA, or for Curacao licensed casinos, the Netherlands and former colonies and current territories are taboo, as well as France. And off course, doing any sort of business with OFAC countries would be the worst offence that anyone could commit. You have to make sure PEP and sanction lists are checked and many more things.

The regulator frequently let's you know if some boundary was overstepped, when it is all said and done, the level of enforcement of the laws is the deciding factor, some countries (usually the small GDP geo's for some reason) have all the laws, but do not bother to enforce much or at all, while others are doing a very good job. Casino operators will follow the path of least resistance usually, we cannot disclose on how we decide target markets, but rest assured, it's dozens of factors that are considered.


And finally, as for sig campaigns, we have finally received an interesting offer and passed that to the affiliation team, I am positive it will get a pass, I have approved it.

Have a very nice weekend.

Management speaking here, so no need to digest this with salt ;D

While I cannot give a full guideline, we are very liberal and we do KYC in the background. To not get on the KYC radar:

- do not use direct credit card deposits, not even once, there is no freedom there
- if you deposit and withdraw via any Astropay method(including credit cards), you are verified the moment you deposit, nobody from Chipstars will ever bother you about KYC
- MuchBetter, which has a Crypto exchange feature and will readily send you a card to withdraw from any ATM, is an instant dep/withdrawal method and after a deposit, you are auto verified
- Sepa instant banking is same, verified on first deposit
- Crypto in, Crypto out, unless there is something very dodgy, you will hardly ever hear from us

And most importantly, do not, under any circumstances, do anything dodgy on sportsbook, the providers fraud team will flag everything, just play fair there.

I hope this helps, try it out ,Crypto in, play a bit,Crypto out and you shall see.

There are more problems with using VPNs due to software architecture, some game providers are not available everywhere, some payment methods are country specific, like PIX for Brazil, using a Norwegian VPN would mean the payment method is not visible. We always say to use a VPN from your own country if possible, Crypto users are not affected by these software structure issues, it is available everywhere.

Keep in mind the system will flag USA,Netherlands, France and OFAC IP's automatically, this is a minimum due diligence that has to be done.

The big wins are actually always within the budget via RTP, for example jackpots are paid from a pool where all casinos contribute to etc.

Big wins are a good thing to happen, and paying them is too, as it is the best message to put out there, it means you can win here and you will be paid.

We do not want to defend any operator and we cannot speak for anyone but ourselves, but casinos always do the minimum KYC they can get away with, and a lot of things fly under the radar, often 1-10k payouts are just ok'd with a hand wave, even if something might be a bit off, but when it comes to the 5 digits USD threshold, everyone will have a good look. Rest assured that every casino without a risk and fraud department would sink faster than you can say titanic.
Many things look different from the inside than from outside.


Apologies for that rather unusual error, do you mind passing me your username via PM and we will have a look.



Thanks for helping out on this, the support was offline, however, with a message clearly stating it is a company holiday, we have all been travelling to an all hands meeting, with limited access to the back offices and internet, the payments have been handled within SLA, though.

Either way, it is all back to business as usual as of yesterday.

And thanks for that troubleshooting, too, have a very nice weekend.


Token and new token are being discussed as we speak, we will keep everyone in the loop. The project was dormant, but not forgotten.

Thanks for the engagement and good questions, always a pleasure chatting here.

Have a nice weekend, we will come up with a campaign here next weekend, if that is permitted to post here. Please PM me on how to goon about this.

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I thought this is a new casino, but I'm wrong you've been here since 2 years ago.

I've checked your casino, there are various game selections, the UI/UX is good and you're licensed too. I think it's already enough to convince people to gamble in your casino, but there are not many users discuss in your thread. I think you're lack of advertisement and marketing strategy to make people know about your brands.

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Yes both the UI and GUI of the site are very nice and everything is setup very nicely in the site which is very cool. I really like the site especially the slides of the site. and even though many gambling sites are restricted for my country, I can use them without vpn. and that's why I opened an account here and plan to gamble. Everything is very good for them now they should run signature campaign which will help them a lot for promotion. and since there are so many gamblers on this forum there will be chances of getting gamblers for their site for many. I'm not sure on that but I'm guessing

I'm glad to hear that you appreciate the design and usability of the site. It's great to know that you find the site interface user-friendly and visually appealing. Our priority has been to make sure that our website is great accessible to as many users as possible.

Your suggestion for a signature campaign to boost promotion is a fantastic idea. It would not only help the site to gain more visibility but also attract more potential gamblers. This could indeed be a significant marketing strategy to consider.

In regards to your assumption about the potential influx of gamblers from this forum, I believe you're onto something. By leveraging the community here, the site can definitely see an increase in active users.

Remember, gambling should be done responsibly. Enjoy your time on the site and best of luck in your ventures.

I'm not praising your site for nothing, I'm praising your site because it looks good. You have designed your site in your personal style and for that you are appreciated. Signature Campaign Boosts a Project Promotion That's why gambling sites have been running their promotions through signature campaigns for a long time. which I think you have already seen on this forum. that is why I gave you this advice.  Although I advise you to do this, you should do your own research and decide based on your own personal research and not based on my opinion.

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We've earmarked a generous €600 for the prize pool. The daily cash prize distribution will be as follows:

• 🥇 1st place: €25
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---

Eligibility and Rules
All Chipstars users are invited to participate in our Wimbledon-themed tournament, provided they meet the following conditions:

• Players must be at least 18 years of age.
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As per our regulations, unfortunately, players from the following countries cannot participate: Curaçao, Aruba, USA, France, Italy, Singapore, Bonaire, Saba, the Netherlands, and its territories and dependencies.

---

How to Participate
Participating in the tournament couldn't be easier. If you meet the eligibility criteria, registration is automatic - you'll already have 1,000 points in your account ready for you to begin.

---

FAQ Section

Where can I find more details about this promotion?
Answer: We've prepared a detailed article (https://chipstars.bet/promotions/sportsbook/sports-freeroll) on our website,  where you can read all information related to this promotion, together with a guide on how to participate.

What sports can I bet on during the tournament?
Answer: You can bet on any sports events happening during the tournament period, not just the Wimbledon matches.

How are the points calculated?
Answer: Points from successful bets are calculated based on the odds and size of your bet. The number of points you could win is shown on your Bet Slip when you place the bet.

Can I participate if I live in a restricted country but am currently traveling or residing in a non-restricted country?
Answer: This would be against our General Terms and Conditions and will likely result in account suspension.

Are there any restrictions on the types of bets I can make with my points?
Answer: The only restriction is that all bets must be during the period while the tournament lasts. Any ineligible bets will be highlighted by the platform and you won’t be able to make the bet, so you shouldn’t worry about this.

---

Should you need assistance on the platform, please contact us either via the live chat found at the bottom of the left side panel on our website, or by email at support@chipstars.bet. Our dedicated support team is available 24/7 to assist you.

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A year-long extravaganza full of thrilling gameplay and mind-boggling prizes!
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Note: *General Terms and Conditions apply. Please play responsibly.

Their casino and sportsbook are actually in place already, better than most newcomers.
Maybe, users from the forum are not noticing this thread because they were not very active and has no existing sig campaign.
As we have observed, a lot of familiar gambling sites in the forum are running their respective campaigns, which the team may want to consider.
Their site is pretty much established already as they have gambling license also, so this would not be hard to sell to the gamblers in the forum.
The deposit bonus for me is one of the attractive features of this site and also the tournaments.
So far, they have pretty good reviews in trustpilot - https://www.trustpilot.com/review/chipstars.bet. Now, we need reviews from regular gamblers here.  :P

Thank you for the feeback, indeed, we would appreciate if the posters here try us and leave their candid feeback, we are really as feature complete as can be now and it is correct to say established and licenced.

Kind regards,

Chipstars team

Thank you for the feeback, indeed, we would appreciate if the posters here try us and leave their candid feeback, we are really as feature complete as can be now and it is correct to say established and licenced.

Kind regards,

Chipstars team

Dear Chipstars team

Can you confirm if you now hold a UK licence?

Thanks

Dear Chipstars team

Can you confirm if you now hold a UK licence?

I'm sure it can't be that difficult a question?

Thanks

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­
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Dear Chipstars Team

Seeing as you are online promoting your casino perhaps you'd have time to answer the very simple question below

Can you confirm if you now hold a UK licence?

I'm sure it can't be that difficult a question?

Thanks

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Is this casino popular? Do you have many active players? Someone suggested your website to play poker because other crypto casinos don't offer poker but checked your cash tables and they are empty, there are no tournaments too and from Sit & Go tables, only one table has four active players right now, other tables are empty.
I want to remind you that Stake.com is also going to add Poker on their website, so, if I were you, I would seriously take care of marketing to make poker more popular in crypto community. Probably there are many people who want to play poker but it took me a lot to discover this casino. (and tables are empty).

It is nice you are doing a free spin sprees for your loyal and intending members who deem it necessary to join your bonus giveaway. As this is close to festive season I guess it is the right time to begin it and you did it on time but I would want to call your attention to some details on your post.

OP, you made this post today for the first time and I am seeing something funny though. Is it that you posted it late or what because one of the date I saw there shows it is past or a typology from your end.

Look here;

See here;

This looks confusing and contradicting. Can you please explain yourself properly or is it a possible error from your end?  You can not be telling us to hurry up to get the free spin before the 17th after you have created this post today and also telling us that the same spins starts on the 18th  it's a bit sketchy though and you should explain yourself and let us know if it is a typographical error from you otherwise you would not be taken serious.

Hiya,

Overall seems like a legit site.

However, can you try and add a search function into the sportsbook? It is impossible to use the book without it. As of now you have to manually trawl through subgroups to find what you need.

That said, if there is a search function, and I just cannot find it, then please make it more visible.

Cheers

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It is nice you have this promo at hand as it is getting near the festive season, many people would pick interest in your promo here since there are lots of gamblers here who  are interested in these types of contest but OP, do you not think it would piss off gamblers here as your method of payment for the contest is by fiat only. This is a Crypto platform and most gamblers would prefer doing such with their crypto so I think making it an option would be nice to do because based on the nature of the platform Crypto is mostly preferred option by gamblers and  I think it should be given a second thought.
So reviewing your terms and conditions of engagement would be nice as we await your response.

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All your promotions come late…why? This promotion started on July 1st, which was almost 8 months ago. And is there a point in joining now? It's hard to compete with others when we start playing at the same time, but with 8 8-month delay, we who start now have no chance... sad truth.

My experience with these long-term promotions is generally bad. It's not just that I didn't win anything, I never knew what was really happening... I was playing, and I was getting some points, but there was no leaderboard anywhere, and I never knew where I was... So even though I love Playson slots, I will definitely not join this one.

It's not too late to join. Actually you can join at any moment and still have a chance to win.
This is not the kind of tournaments where there is a leader board and the one with most points wins the prize pool at the end of the tournament.
Prizes are distributed randomly throughout the year and any bet of $0.2 or more give you a chance to win some of the prize pool which will be credited instantly to your balance.

Because it is global promotion where anyone in this world who play the selected games are eligible to win so the chance is quite low and with the "random" thing, it makes you harder to be one of the lucky winners. We will never know if the total prize pool as advertised is being distributed all during the promo period or not because it is something that can be checked/verified. Although the promotion comes from reputable/popular provider, I have always doubt for something like this. That's why I never tried to participate in global promotion although the requirement is easy.

For me, it's too late... the promo started a long time ago and I don't see any point in joining in now. You are right that this is not a tournament promotion, there are no leaderboards, drops & win competitions are different. I participated in many similar ones, and I never had luck to win anything.


Well, it's global and I know that chances for any kind of win are quite low, but I had pretty decent wagering and playing and I never won anything.
Promotions come from reputable and popular providers, but there is zero transparency about all of that. We never know who won what and for what reason... Over the years I tried many of them, but recently I doubted that "process", and I will probably skip them.

There a many other tournaments that you can join and have maybe better chance of winning. Here is the point with the NON STOP DROP tournament, it's a long term and every month they start a new cycle and stage of the tournament.
More about it you can read on our site where you will be able to see more details and when the next stage will start. 

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Best regars,
Chipstars team

@Chipstars Please kindly stop creating new thread for your promotion in the gambling board, simply check the top pinned topic in this gambling board for the reason.
You can simply bump your ANN thread with that post or create a new thread in the Games and Rounds board for it.
You did it multiple times already since last year and you have been warned multiple time as well but seems that you ignore it.
It is fine if you ignore the warning from other forum members, but ignoring the rules of the forum is not good at all.

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I am waiting for 5 days now just to be verified so I can make my first withdrawal. I would not bother to make the thread but I need to see some movement as I have not had any communication at all. I understand that it's been easter so there might be a delay but almost radio silence for 5 days is very worrying. Please can you try and address this. Username is brassnuts.

Thanks

This is one of the things I hate that gambling sites do, going radio silence for several days after the gambler submitted their KYC info is annoying, the least they can do is respond to the gambler when they are asked about updates on their case.

anyway, their representative is active and was online today, so there is a high chance they'll see your post.

Still radio silence, and the Chipstars account has been on today. We wait in vain.

As far as I can see they have live support, have you contacted them through this live support to know about how long the verification process?
I think 5 days is too long if it is just about standard KYC process, most casinos usually takes no more than 2*24hours (working days).
About their representative here, maybe he has no idea about your issue and he needs to forward it to the related department.
Or maybe the representative here will never give any response about your case, the account was actively replying other's posts last year but no more this year.

I just had a reply asking for a copy of my passport again. So hopefully this will all be cleared up pretty soon and the delay can just be put down to Easter.

Scrap that. Here is the current issue. They are asking for my passport to be notarized which is outrageously excessive just for a simple withdrawal.

Here is the message they sent me:



'Hello,

The provided document is not notarized, therefore we are unable to process the withdrawal. Please note that you are required to send us a notarized document. This involves visiting a notary to obtain a copy of your ID document and having it notarized.'

I think annoying it is an understatement, and this is actually not an issue that is peculair to gambling casinos alone, some weeks back, I signed up on one of the banking platforms here in my country, they instructed me to download their app and pass kyc verification before I did be allowed to do anything with my account, I downloaded the app as instructed, went through the kyc process and submitted all the requested documents plus selfies and live video recording of myself, the wait began, I waited the first day, second and third day, they didn't approve, and no message was sent me, and up to a week, two weeks, nothing, i decided to contact their customer care, and for another 2 weeks, no approval or rejection and the customer care did not also read nor reply my messages, after two months of waiting, I angrily deleted the app from my phone and never looked their way again, and funny enough, since the past months, they've been spamming my mailbox with all sorts of promotional stuffs, maybe they trying to get my attention again but honestly, they are wasting their time..

It's absolutely annoying when things like this happen, and for me, I usually will just forget about that casino and move on to another, afterall, we have a lot of good and reputable casinos to choose from.

The problem is they have supposedly good scores at Trustpilot and Askgamblers etc.

This is not a kyc issue at this point imo. This is just a delay or scam tactic only. Notarising a document means I need to contact a solicitor/lawyer and pay a fee to have the document notarised. Absolutely and utterly outragous and clearly nothing more than a nefarious action.

All this just for a simple first withdrawal.

Dear Brassnuts and community,

First off, thank you for chosing us as a platform of choice.

We also would like to apologize for the somewhat slow replies over the easter weekend, this case is handled by a dedicated, specialized team, which had reduced presence over this weekend.

While we have a policy to only request any KYC from players when it is absolutelly needed(a payment provider requests etc.), however, in this case, the players betting activity was flagged by our Sportsbook provider for unusual patterns which might be in breach of our terms. This in turn requires a mandated SOW/SOF check due to regulatory directives, this is called suspicious activity or suspicious transaction reporting.

This procedure has been initiated and we cannot share more details due to data protection policies. This procedure is not a regular KYC check, but an enhanced check and unfortunatelly, these take some more time. We will try to have the relevant department drop the request for notarized documents, however, we cannot promise anything as these regulations are rather unflexible.

Rest assured that the case is being handled with utmost priority and the team will be in touch soon.

We would like to thank you for your patience and understanding, we do see how extended KYC duration can be frustrating.


Kind regards,

Your Chipstars Team

Hiya,

There is nothing suspicious about my betting whatsoever and I will happily post every single bet I made if it helps to make sure that this is perfectly clear. I am currently screenshotting every singe bet right now.

The notarization request is the biggest flag however. No one in the industry has ever requested such a thing. This is a betting site, of which I used perfectly honestly and I will prove that without question, so why are they asking for things like notarization which is normally within the jurisdiction of such things as immigration authorities.

I will be going through every avenue possible to make sure this is dealt with fairly so let me state vehemently that you should not continue nefariously.

Crypto betting is a growing industry and you need to be doing things with integrity if you don't want to mess everything up. 5 days of radio silence, and then all of a sudden a request for notarized documentation? Don't be so utterly absurd. Nobody is going to believe that...

So you need to do the right thing and stop messing me about.

EDIT: Oh and btw, I did win around 2k GBP from a 1k approx deposit. I won 990 GBP on ROULETTE. Can you explain what could even be slightly suspicious about that roulette win?? I will post every single bet I made too. There is nothing suspicious about my play and I am now worried that you are just straight up trying to scam me.

Here is a list of every transaction I've ever made on Chipstars. It was one short afternoon of degenerate betting which I happened to win, and then all of this has happened.


https://i.postimg.cc/WFcTp8x9/CSBets1.png (https://postimg.cc/WFcTp8x9)

https://i.postimg.cc/QFVXfHpq/csbets2.png (https://postimg.cc/QFVXfHpq)

https://i.postimg.cc/Vr91JM8z/csbetscasino1.png (https://postimg.cc/Vr91JM8z)

https://i.postimg.cc/QBTjrwY9/csbetscasino2.png (https://postimg.cc/QBTjrwY9)

https://i.postimg.cc/kBTJNxt4/csbetscasino3.png (https://postimg.cc/kBTJNxt4)

Dear Brassnuts,

Thank you for your reply.

The handling department has decided to drop the request for a notarized passport, please be aware that this is a one off exception and that the SOW/SOF procedure is still ongoing nonetheless. The 5 calls of silence was explained before and such a procedure can take longer than that, at this point, this is not a mere basic KYC check anymore, with many more reviews and decisions to be made.
Bear in mind that nodoby has disputed the Roulette win round that is part of your game play, our historically very reliable 3rd party spotsbook partner has raised flags over a number of sportsbook tickets, which then triggers enhanced KYC procedures in turn.

For the time being, the department has received the requested information and is reviewing everything and we will be in touch if anything else is required.
Until then, we appreciate your patience and we assure you that this is handled with the utmost priority.

Your Chipstars Team

Ok. I will try and wait patiently now that some logic has finally manifested. Thanks for the reply.

Still nothing from these guys wrt to the money owed. Not even an email to update on the situation. Nothing whatsoever.

All of this from just one afternoon of degeneracy.

Be very wary using this site in the future.

So about 5 days ago I spoke to their support and they said they had withdrawal problems due to some API and it would be sorted the next day. Well, nothing has happened at all and no communication again.

It's been so long now. I will give it a few more days and then I will make threads on all the other betting review sites.

Well, I am not assuming anything but to be honest, this is how going down usually start with most online platforms, not just casinos, they usually first have withdrawal issues that never seem to get resolved, meanwhile deposit is working perfectly well, to keep potential users positive enough to keep depositing, they make all sort of promises and asking users to be patient while they sort out all the withdrawal issues in no time, all this while they keep receiving deposits from unsuspecting users who don't know that they can't even withdraw their money if they wanted to immediately do that, this is exactly how I lost over $440 On BKEX exchange.

So, I've never used this casino even though I've been seeing them around for a while now, and I advice all to be cautious of them having withdrawal issues even at this early stage of their journey, there is never any issues with deposits, but potential scam casino are always very quick to announce that they have withdrawal issues, holding customers funds hostage, I usually see things like likes this as a big red flag, so, let's all be cautious of this, and do not fall victim to any scam this period.

Hiya,

Another update on this..... They are once again asking for a notarized passport. Aboslutely absurd.

Tomorrow I will start posting on all the other forums about this issue to see if we can get some logical thinking into them.

Hi there Brassnuts,
We have seen that support has accidentally requested a notarized passport anyway, this happened as they do not have insights into the risk departments team, we advise to just wait for a reply, all the necessary documents have been submitted and the notarized passport requirement was forfeited from us out of courtesy.
The risk department has requested new documents from you and will be taking the next steps when these documents have been received.
We appreciate your patience.

Your Chipstars Team

Yes. Out of the blue they're now asking for and I quote:


Neither of these things have anything to do with what's been going on whatsoever. So it is clearly just another small minded attempt at a delay.

Anyhow I have sent what they asked for and we will see how long it takes them to fix this priority issue.

Still no response. Nothing at all. Hardly a surprise.

It's now been 8 days since any reply from these guys. They are just totally ignoring the fact that they owe me 3k GBP.

I'll start formal complaint in next couple of days. People need to be protected from these crooks.

Just to update on this if anyone cares. After all sorts of absurd requests they are now asking me to prove how I fund my crypto and bank accounts. Bare in mind all I did was deposit once from a crypto wallet, like every other customer, and now here we are 2 months later with yet another delay tactic. Added to that they take days and sometimes weeks to respond, to what you would assume is an urgent matter.

Please please stay away from these crooks.

Here is the email they wrote to me:

I follow what is happening here. They are delaying the payment, after asking for a notarized passport, they are also asking for proof of the origin of the money.  It's strange to me when a casino asks about the origin of money, I don't even know what kind of statements can be attached, or what names and data they are talking about. No casino has ever asked me for that, honestly, even their email confuses me.

They are neither the first nor the last to do these kinds of things, and every time it is a bitter experience. I guess you should ask them to clarify what they are actually looking for, I guess 3k is not small so I expect you to keep fighting. Just take it slow and be patient, maybe you should think about opening a topic in the scam accusation section.

Good luck.

Exactly this. They are purposely requesting something that is quite literally impossible hoping that I give up. Even then, like you, I am not even sure what they're asking for.

Unfortunately, for unaware customers, they have good reviews on several aggregate sites which tempted me in to playing there. 2 of those sites I have threads opened detailing what has happened and investigations are getting started. They've sometimes been taking a week to reply to me so it's just very very slow and frustrating.

First, they claimed that their sportsbook flagged your account for "unusual patterns" then they asked for all kind of personal documents and now they are not only asking for the source of funds but they want to know everything about your financial transactions! This is unacceptable.
I'm dure Even if yoy send them what they requested, they will wait few days/weeks then they will come up with something else and will keep doing so till you give up.
I'm sorry you had to go through all of this!

I think we know where this all heading , as this behavior of casino in delating withdrawal means either they are trying to let you get tired and stop claiming or they have no funds at all to pay you directly and still accumulating funds from other depositors to pay your winning  ;D ;D
how come that you have just accidentally request for notarized passport but now even asking for where did the funds comes from and your bank accounts fund? this is something we must be careful in dealing with this site.

This is the first time I know of a casino that asks about the source of funds for someone who gambles at their place. It should be that once the casino gets all kinds of personal documents, it is enough to prove that he did the verification well. Moreover, even asking for a passport.

This exceeds all the data sent. It seemed like they wanted to delay everything and had no intention of completing it. We don't know what they will ask for again after you send the documents they requested.

Hopefully, they will process everything and send you the money after what you do.

Basically most casinos has the right to ask document like that, but most other casinos implement like leveling KYC. When it comes to source of funds document, it is the highest level of KYC and afaik it is rare to be asked. For normal gamblers who gamble recreationally and deposit/withdraw normal amount (not that huge), I think they wont be asked to provide source of funds document. Looking at the above issue by brassnuts, it seems that this casino do not serve him fairly and seems to be trying to delay the withdrawal as long as possible (hopefully I'm wrong) as I hope brassnuts will get his money as soon as possible.

Source of funds verification isn't common, betting sites rarely ask the users to complete this process. However, most of the casino reserves the right to ask the user to complete source of funds verification. Although it is a bit strange when casino asks the crypto user to complete this verification. I think Chipstars team wants to know the origin of the funds, that's why they have asked you to send the full transaction data.

Yes, they do have the right to request documents for the verification process. But if you ask for a passport and source of funds documents, that is very rare and I have never found one. Maybe a passport can be requested too but as for the source of funds, that's very rarely asked.

Ordinary gamblers who don't gamble very often and only with small amounts of money won't think much about verification. They won't want to spend a lot of money because it could cause problems for them. They are better off continuing to gamble with just enough money.

Yes, we hope he can get the money. We all also have to be careful when gambling.

They are just proving what they are in treating you like this and with their silence now not addressing your case properly I think they will lose support from bitcointalk and am sure this will let their name in bad looks with this behavior they are showing.
with those reason and strategy of  delaying  , they are not that safe for us to deal with .

Based on their terms, they have 3 different level of KYC based on risk identified. They are low, medium and high.
Source of funds is listed under the high level but there is no specific information about the criteria for each level of the KYC.
Yes I have to agree that it is quite rare in this crypto gambling industry where casino ask source of funds.
I myself will not provide it if the casino ask me to provide it if there is no good reason why they ask it and if there is no good reason for me to provide it.

No reply for nearly a week again. It so frustrating being this helpless.

I will give them till tomorrow and I will start a scam thread against them, to add to the ones I have on AskGamblers and CasinoGuru.

I've been told that there was some kind of mix up and Chipstars will be paying the money owed on Monday. I will post here if and when it is actually received.

 :o :o

I had to go back a few pages to understand your case and I was very shocked when I saw that you have been posting in this thread since April 3rd asking these guys to solve your problem and they didn't solve your problem and now they are telling you that they will pay tomorrow, I wonder why they don't pay you today when you're clean in this story? Why do they need to wait until tomorrow to pay you a small amount? I wonder what it would be like if I were a person who deposited a lot of money? they would probably tell the person to wait months to receive full payment. In my opinion this is a very suspicious way for a casino to operate

It appears that this casino has financial problems, and for that reason they took more than 1 month to pay you and they are telling you that they will pay you tomorrow because they want to collect today's profits that they have in the casino. I could be wrong in this theory of mine, I'm not accusing them of anything, it's just a theory I have. In case they really pay you tomorrow, I suggest you immediately withdraw everything from the casino to your wallet and then stop using the casino for a while, I saw that they recently had some complaints against them at the casino.guro

https://www.talkimg.com/images/2024/05/12/1ZWnw.png

source: https://casino.guru/chipstars-casino-review#tab=js-tab-reviews

These are not scam accusations, but they are problems that the casino is having and in my opinion staying away from them at the moment is the best option, maybe after months you will use them again when you see that you have already forgotten about this problem and that they also don't have any complain at casino.guro and elsewhere on the internet

Monday has come and gone and no payment received. All I received were some payment issue excuses. I will update here as anything else changes.

In my opinion you should wait for today to end, then when tomorrow arrives while the casino hasn't paid you, you can create a thread in this section:

Scam Accusations
 (https://bitcointalk.org/index.php?board=83.0)
Scam Report Format (Use it to make scam reports properly) (https://bitcointalk.org/index.php?topic=260073.0)

The casino representative has not been active since the 10th of this month, so it is difficult to understand why they still haven't paid you while your case is already over 1 month old.

Name: Chipstars
Posts: 70
Activity: 70
Merit: 0
Position: Copper Member
Date Registered: April 19, 2021, 04:14:00 PM
Last Active: May 10, 2024, 11:53:28 AM

This is not a good way for a casino to behave. I don't understand why a casino would take so long to pay out a small amount like yours, if we were talking about millions of dollars, would it make sense for the casino to take a few days to pay out if it was stated in the casino's tos that when someone wins x amount, the casino reserved the right to take a few days to pay, now in your case it doesn't make sense for that casino to take so long for you to pay. If you get paid, I advise you to remove everything from the casino and stay away from that casino. They didn't seem to care about your problem, they act as if your problem was nothing

Hi there, it would be wrong to call this early days, we have been live and well for a while. Before speaking of scam casinos and red flags, you might want to check the house you are shilling/promoting, they have vastly more cases like this one, mind you, this has been resolved, more on that later.


You might not have heard of it, but it can be standard procedure and its mandated by the governing/licencing body, Curacao has meanwhile established a more serious licencing framework and certain things have to be followed. These things happen for a reason, mostly justified, in this case, it was an edge case. Which we have more than corrected by now.



We are glad to inform that your concerns and prejudgemental view have been proven wrong, read on, we will address this bit by bit.


It happens, when players are being told that a dedicated depsrtment is looking into it, then there is no point going to support, they neither have insight nor can accelerate matters, and here the player was pushy and support commited a miscommunication based on the last visible info they had, meanwhile, the case has been going on behind the scenes normally, this did not lead to any change of the outcome or a delay.


Thank you very much, this is the only level headed post on the matter, you clearly understand how these procedures go, if people chose to not trust the casino, trust this person, as this is exactly how it goes, we dont just have the right, we have at times an obligation to request such document and conduct close monitoring.




Yes, preciselly, often sportsbook fraud comes in groups, with people not using their own funds etc.

Whenever this happens, you are dealing with a group and need to get to the ground of things, it was additionally difficult here as the user could not really provide the requested documents, in such cases, compliance is the way forward.

Objection, sir, this requires a correction. We do not have any obligation to share progress on such cases, it is simply this can take up to 30 days and thats is that.

Infact, we are supposed to be as quiet as possible about it due to tipping off laws, everyone who has worked in any meaningful way in finance will know this.


We have to point out, we are a hybrid casino, offering fiat and crypto, this comes with some additional regulatory hurdles.


You might wanna calm down on the scam accusations, if you think its a scam, feel free to start a sacm accusation thread and go back it up with real data rather than assumptions. We have to repeat, the amount of times where youre affiliate partner stake has not paid money is worse by a multiplication factor of 20 if not more, especially, we have resolved this is a very amicable manner.

Dear players and community, so now to the resolution of this and a bit of historical insight.


We are happy to say that this has been amicably resolved, the case started a bit unlucky.

The history was that the player got flagged for sportsbook fraud by our provider, which in turns triggers an extensive KYC procedure based on the regulators SAR/STR provisions, which we have to abide by.

Goes to show, the winnings of the player came from Live Casino and the sportsbook game play was negligible, therefore, management has intervened and cut this short. The player was paid , account remains open and we have also given him a generous gift as compensation for the long handling procedure.

We would like to apologize for the unfortunate chain of events and we hope this has clarified most things.

Kind regards,

Your Chipstars Team

I'm glad that the problem was solved and that everything turned out well in the end. I hope Miki will confirm the same, at least it would be nice to hear from his side if he is satisfied now, with the money received and the compensation for waiting.

I know that these things happen for a reason, but when the casino is quiet we players get a little restless. Anyway, it's nice that you explained the case and were transparent about it, I respect that.

Hiya,

Yes I can confirm everything was resolved accordingly and I am happy.

All good, we do think the community was somewhat understanding and mostly impartial, there is no point holding back such winnings, we appreciate the communities interactivity and contributions.

And yes, we would like to confirm, kyc is not even a thing unless there is some sportsbook breach, especially for crypto players, as well as Fiat, unless somehow necessary, we understand the aversions :-)

Brassnuts will also be able to confirm, once things start, the withdrawals are very, very fast, we will let him speak on this :-)

I'm happy to see that everything went well, both parties are happy with the solution to the problem. I also want to say that since @brassnuts is happy with the solution to his problem and it seemed to me that the casino representative showed that these are rare cases and that the casino is on a good path in terms of reputation, then in my opinion it is a good casino for people to use. With that I apologize to the OP if at any point it seemed like I accused the casino, that was not my intention. my intention was just to show the complaints that were on trustpilot and my indignation that this @brassnuts problem was taking a long time to be resolved. But even so, I sincerely apologize again and I hope everything goes well with the casino

It is all good, no bridges burned:-) We will edit the stake bits somewhat later on.

In all seriousness, what we said about kyc is true and ask Brassnuts how fast our withdrawals work once released, it is safe to say that this is unseen in the industry.

The only one thing that can trigger such a thing like in this case is some sportsbook patterns or some rare instances or Roulette and such, other than that, there can be no obstacles to the fun.

The Trustpilot reviews are, for what its worth, all real, however, we like to prove ourselves over and over:-)