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Hi people i play at stake almost 2 years with no problems sometimes big sometimes small
I play on provider of them on live blackjack on evolution game,my total balance was low 44$ so i do bet 22$ that if i want to double or take insurance i can
Now on the table near my name you see chips with 22$ but on total bet they charge me on 44$ the game start dealer got ace i got 20 i can't do insurance beacuse they charge me 44$ that's all the balnt i had dealer got blackjack,now its only 44$ but fuck i am right and i hate when player right and casino disrespect player, evolution they thief they say i bet on 44$ even i have screen shot that show 22$ but i reat disappointed from stake no help no nothing thanks god its 44$ but still i am  very upset on this situation,this the screen shot name joni
https://ibb.co/whRdYyy

What did the support say when you tried to ask for their help? I doubt they'd ignore you unless you did something like spamming their support tickets or maybe their queue is just backed up.

So when you tried to hit then it ended up as a double down on their end but at the same time, the hit button is also beside the double down button. Anyway, I hope you get your money back since it's indeed frustrating when you experience those kinds of errors.

They answer that evolution say i bet 44$ and they check itand they can't do nothing its not they responsibility, wtf i bet on your site you see the fact, anyway thanks man

Firstly, it is not the proper way to accuse someone.

This is not new, in online casinos, we are often after problems and post in forum when we failed to get a proper solution. And we got a quick solution through the forum representative.

Since online casinos are very sensitive and very strict about the rules, it is very normal to get into trouble if you go careless gambling.

In the case of accusation, I welcome you, previously there are some people who have had problems using stake casinos without following the terms of conditions properly and have found suitable solutions through the forum. But you have to submit the complaint letter in the proper way.

Move your thread to the Scam Accusations board, and explain everything with proof and proper analytical data. Since Stake is a well-known casino and has a good reputation in the forums, if your accusation is justified, hopefully, they may resolve it very quickly.

I show my proof at photo i know the case very well ,stake Replay was its only evolution can help you its not us,when i make bet i bet on stake yes probably you right about the rules but come on the fact show i am right

So if I get this right, stake is providing their platform for games under evolution gaming, OP made a bet but the one that proceeded was a mistake, and now stake doesn't (or can't) do anything about it since the provider themselves said OP indeed made the bet and that they have no responsibility am I right? Idk about their TOS but you can probably check it out and see whether issues with the games of providers would fall under their jurisdiction? Cause if not, then they indeed have no responsibility for it. If so, then you can post that as additional proof for your accusation.

Maybe try to instead ask how you could ask for a refund via the provider? Idk much about these so I might be wrong.

I talk to provider they say they check it and they say my bet qas 44$ not 22$ you can see on the photo i  sent its show 22$

if OP chooses double then there is $44 on the table because his bet is $22 but screenshot on table is $22 ,he bet is already in the middle of the road which can be ascertained he does not choose double or insurance ,I've never played blackjack evolution but all blackjack games are the same ! but can we see your bet history and catch screenshot ? I hope the problem is quickly identified and resolved properly

There will be X2 icon next to his table name if ever he click  that which is not visible. There's no way for OP to make decision since the dealer open card is Ace which means insurance will gonna popup first before the decision making of player for next move. I agree that this is really a bug on the evolution gaming side. I hope that you can provide your bet history screenshot to verify this matter.

@OP, Can you provide the screenshot of your conversation to the support of stake and evolution gaming?

I think I have had that experience in the past.
So at that time, I played slots and tried to increase the bet from $0.1 to $0.2 but because my internet has a bit of error, I did not realize that I clicked the mouse twice or a third time so the result is I use the bet amount for $0.4 or $0.5.
That makes me sad because I can actually use that amount for playing 2-3 times, but because of the error from the internet, I use it at once.
Sometimes we are sure to place for the right amount, but suddenly, something happens to our devices or our internet connection and makes us look to place 2x of bet amounts.
In this matter, I do not know what you suppose to do because both sides, you and the casino, think both of you are right.
If you feel disappointed, you can move to the other sites and do not use big money to gamble.

Bet history show 44$ but no way i push x2 and i have 100 mega internet,i have bets with 1000$ and more but never happen to me to see on the chips 22$ and on total bet 44$ first time

Stake is a reputable website and is really well-known. Despite that, I still see several posts regarding complaints, issues, and concerns that I believe are normal to encounter on every platform. It would just depend on how the website would resolve and address your concerns. The process, resolution time, and way for them to attend to the issues at hand are the differences. I suggest you provide all the evidence needed to support your claims. Every accusation has to be backed up with proof most especially that we are talking about a reputable site.

Did you already try to reach them out? If so, what is their response to your concern? If they did acknowledge the issue you are experiencing, write down as well their proposed resolution to it. Although if your complaint really goes against their terms and conditions, then you will have no match because it is your fault that you made the bet. Just check their ToS first and lookup if ever you made a violation or not. If there is none and you know it to yourself that the error is on their end, post a thread in the scams and accusations board together with all your collected evidence. Try to reach out to the provider as well to check if they could take action about it.

Support stake don't care about my evidence they say to me i need to handle with evolution,thats my main problem i have proof

You already got your proof and if stake says you need to handle it with Evolution Gaming then you need to send it to them and not anymore to Stake. The question right now is how you'll get a proper request to Evolution and hope Stake.com gives you a hint for that, huge casinos like them aren't that always active on support requests but try to always reaching out to them and be courteous I guess on what you asked to them.

So you were able to talk to them no? Then that means that you should show them the proof, and talk it out with them, that's it. Now if they refuse to acknowledge (if whatever you're saying is true), then just post an official scam accusation, preferably with better proof than an sc of the table, probably something like a bet history instead, or maybe a video proof if you were able to record it. Honestly stake isn't an issue here, it seems like they already said they have no responsibility for it. Talk with Evolution gaming instead of stake, stake is pretty much is out of this.

Do you bet on Blackjack on the Stake.com site by means of a Blackjack Multiplier called Lightning Evolution, your case is almost the same as the Multiplier betting system, that's my guess.

Because you don't show pictures of the game until the end, so it's a little difficult to say who is wrong and who is right.
A little advice for you, if you bet Lightning Evolution.
You have to prove to them that you have the highest score in the Multipliers game that you beat the dealer's score, usually they put a score of 21, if you fail it doesn't exceed 21 it means you lose.

However, if they determine the score and you exceed what they set, show them, you will definitely get your money back if you exceed it and vice versa.

Yeah? How does it feel getting $44 scammed you fckin pussy?

This guy took loans from Stake players for over $20K and ran away and here's he's whining about fuckin' his $40 bucks.

Get your shit right NAAMANDROR the known israeli scammer!

PS: This guy plays on Loaned money and in my confirmed knowledge he scammed people for over $20K by befriending them on Stake.

Stake is a trusted casino site and I do think that if there is any problem from their side they will strive to resolve it since it's highly unlikely that they would put their whole site at a risk for 22$. I do think you should collect the necessary evidence again and at the same time you have to see your history and what you did. If you were following the rules of the game as well. If you contact the customer support just like that they won't be able to help you, you have to take a lot of evidence and present your case in a professional manner. You cannot just post a SC. You have to understand that the game was live and therefore it might be hard to do so. I hope you find your solution fast! Best of luck. If not then you can always message them on board.

This seems like the most likely explanation, Naamandror thought they were betting only 22 dollars but there was a display error and instead they were betting 44 dollars, this could explain the contradiction between the parts, in which Naamandror is 100% sure they bet only 22 dollars while the service provider seems to think they bet 44 dollars.

If that is the case we will need to look at the policies of the casino and service provider to see what it can be done, however I am not sure there is much to be done if the scenario we are describing is in fact what it actually happened.

So there is some sort of some visual bug on which in users end do shows 22 but  the platform did really made out 44? Op wont really be making out complaints or fight for his rights if he was able to bet

$44 unless if he do really tends to make things stir up with this very small issue but if its true then it should really be fixed in between the platform and provider on what
do really happen.

Seen several issues connected with Stake lately.I dont know if they were trying to resolve it out gradually.

A trusted site wont ruin their reputation for just a small amount of money but of course they still need to explain what happened here so the user wont lose their trust to this site since this can also happening on big bets if ever. OP should contact the support and ask for a legit explanation, if they still not responding most probably they wont give any time for their support to solve every problems no matter how much its value, they can handle this well for sure.

I dont like live table games and I have never tried the game as mentioned by OP. Is that a multihand blackjack games where you can bet several hands in a round. I see there are 2 $22 in the screenshot. 1 which is above your username and the other one in the left side. Is the other one yours too? Someone mentioned about visual bug previously, I dont think it is visual bug. Afaik Evolution is a well popular provider for such live table games, so it is nearly impossible if they have visual bug as I believe they would have tried their games first for such small bug.

True indeed. It is either a bug on display or op didn't noticed that when you bet then it would multiplied by 2 which $22 x 2 is $44. Ruining reputation would make the site go down since the gamblers stop trusting the site. I checked the image provided by op and I saw that the total amount that op bet is $44 and not $22 then the balance left is $1.84 so, it's not $22 as op complaining. Well op, it's not that you can't live without $44 dollars and better read the rules and policies before playing the game.

Omg, can you please elaborate on this? I have never heard about this story.

wow it's been a long time using the site congratulations


and this is very strange, maybe if you explain better the support can try to see your case

Why it seems that there are continues issues happening inside Stake site nowadays? just this week there are at least 2 or 3 thread that tackles about stake.com issue not counting those in past weeks.
and those post from their ANN Thread.

is this something that we Stake user to be alarmed? or this is another attacks from opposing site?

I am not surprised about that because that is normal in businesses and happens in many things offline and online. Maybe Stake.com gets attacks from their competitor or other things or maybe because of something error on the Stake website itself.

He should give the support and staff time to check it and clarify to @OP and hopefully, the case will close and clear for both sides. But I've got a strong feeling that it is because of an error from his devices that makes him bet 2x from his bet. I mean, you can look he wants to bet $22 but the fact, his bet place $44 and that means, he doubles his bet and suddenly, he loses that money and complains why that can happen.

There's some private Stake Sports Group ran by few High rollers about daily sports tip and all, this guy scammed every possible innocent guys from that group in the name of loan or his insurance bet.
He took over $20K and is on a run, deleted his telegram. Plays on stake silently and whine about losing $22 bucks here.

Did you notice? He came online but decided not to reply to this thread since he got EXPOSED. LMFAO! Fuckin' Pussy! NAAMANDROR is a SCAMMER

If you have evidence of this you can raise a scam accusation against this forum member so the community is alerted of this alleged behavior, after all if this is the case then it becomes way more difficult to believe his story as the credibility of someone willing to steal so much money from others will be very low, and as such unless extraordinaire evidence is shown then we have no reason to believe the story we are told by him.

A couple of complaints I've heard from players there and it's likely that it's just all about a rant and not really a problem at all.

And you know what's more interesting about this story is someone is telling you and knows you from a private group. I guess you should answer that too.

What can you say about that? So you accuse stake and then it happened to you. What's your defense from that?

^ This is what I have noticed too, they had different issues that we have seen recently and I don't know if the player's fault or the casino which is I think there is need clarifications. I don't want to call them a theft because I have been there once gambling in their casino and so far I did not encounter such a problem, probably there is a misunderstanding here. If OP has good valid proof which is the right thing to accuse them, just open a thread on the scam accusation, and probably they will respond too and depend on their side.

That would be a big problem, whoever considers the case is removed from the full details and is going to give a response based on the recorded logs.   It has to be arguable or repeatable as a bug or its not likely to make much headway as a complaint.   I'am quite paranoid about these things but even just for my own records I would prefer to stream my games so I can go back and check for sure what the heck just happened there;  I would advise that for most people to improve clarity for both sides in this.

Will be a waste of time, it's almost a year. See his last profile activity, he pussied out to reply on this thread after he read the accusation.

I will leave it there.

Unfortunately these sort of extremely rare glitches can and do happen, it's just especially painful when you are playing with real money on a low budget. Unless you happened to have screen monitoring software that was recording what was happening at the time to prove that it was a glitch in the game, you are unlikely to get any support back from them. The best thing to do is just move on and avoid playing that particular game in future. If you complain and enough other people have a similar bug happening (not sure how many people are betting $22 at a time), then it's possible that they could refund you if a bug was later found in the game. Don't assume they are thieves but they are definitely responsible for their software having glitches and they should investigate thoroughly.

Exactly.

There's no point on continue playing in that site, continuing could mean much further losses in the future. Having no active customer service or the support doesn't even reply that fast means that they are poorly running gambling site, which is a sign that they could do a lot of unexpected things that players won't like. Even if it is a small money, if OP would continue to deposit to it, eventually he will lose more than what he can think of.

I don't think it makes sense for a casino as well-known as Stake to cheat its user for $22. They have a good reputation and there must be some kind of mistake. The player could have accidentally pressed the wrong button without even noticing it. If it was a bug on the gambling site, we would have heard about such situations more than once. But if the player is 100% sure of his right then he definitely need to seek justice.

The stake team is quit active on the forum and we can expect that they will respond to clear this thing out but it would be better if the complain is posted on the stake's own thread so that they can know it easily and I do not think they have enough time to scan every edge of the forum just to respond to the issues with their casino not unless if there are concerned users that will ping them about the issue.

In the meantime they OP might want to slow down. Wait for further clarifications before he finally create a scam accusation. The OP had their own proof posted in the first page though I did not check that out, I do not know if that's valid or not.

Can you show us your conversation with the support? I doubt Stake do not care about their players, if they do not care about such small issue. There should have hundred or thousands complaints in this forum. You should prove what you say about how the support try to help you for your case. Otherwise, you are making a bad framing only about their support here.

Stake is popular and we know that but this isnt something perfect on which they could able to get rid or able to have that perfect situation where issues like this wouldnt exist.
For sure there will and they had might able to have some but doesnt mean that they wouldnt really be putting up some care with that and wont get resolved.It is just there
might be some delays or particular reasons on why they havent able to have some response on particular conditions.So i dont have any doubts when it comes to
legitimacy or some sort because we know on whats their reputation but if they would continue this behavior then i wont be surprised that they would
really be facing some problems later on.

^ Definitely right and you have a good point there, I think they will not scam that very tiny amount for them, $22 is almost nothing for them and I think they will not scam that small amount. There could be many factors that happen and I think calling them a thief is not necessary because you are not proven yet. So for now, the best thing that you can do OP is approached them nicely reading your issues, I don't think they will not listen to you in that way but there's nothing wrong if you will try them.

Yeah, they're reputable and with these rants.

They're isolated cases so it's not really impacting the whole customer base of them. The amount isn't that much for them.

But what should be address is the help that the person needs. If he's ignored, I don't know what to say anymore since there's the contact.

Some days have passed since the OP has last responded on this thread, it would be nice to receive an update and to know if there was no answer or if their problem seems to have been solved already.

However taking into account that this is not a direct issue with stake then maybe there is not much they can do, someone has read their TOS to see if here is something there regarding a similar situation? Because stake is in an uncomfortable position, since they were not the ones with the bug or the issue they cannot answer as fast as possible and they depend on a third party to try to see what it actually happened.

I agree that's weird but where was your place precisely on the table? At the far left or at the third spot from left? You were playing from your smartphone? On Imgbb it's written that you were using a Huawei smartphone with Chrome on Android.

https://i.ibb.co/s92gtjj/Screenshot-20220129-143822-com-android-chrome.jpg

It should be part of their responsibility or an ethical thing to be done rather than on keeping silent.Issues like this might really be that much speaking
with amount involved but stills considered and issue which is need to be resolved.
People would really be actually be observing on how this one progresses.

Have you tried contacting their customer support in the website? As far as I know also, they have an ongoing signature campaign in the forum so they have an active player-base and support throughout. Normally, there are concerns that have to be addressed but you also have to contact first their support before making any threads about it.

Assuming that you already messaged them and they seemed to ignore it, you can open a scam accusation under the forum by providing sufficient proof of your transaction. I wish you good luck and continue updating this thread for more information and help.

OP's problem should be solve as soon as possible, and he wouldn't share it here if the support did response to him as fast as they could. But also, OP didn't provide any evidence or support about his concern against Stake, so I don't know which side is really at fault. It is possible that OP break one of Stake ToS, but still we're not sure. All I know is it is really frustrating if the support ain't helping it's customer's problem fast.

Support should always work like this, that's their job to help gamblers with regards to their problems and I'm confident that Stake have their own support team who can handle this. There might be some misunderstanding with OP and the support, which they should settle it right away since the amount is not that big and very easy to solve. Having a good support is very important for me, they should be more approachable at all times.

At this point it does not seem as if we are ever going to know what happened as Naamandror has stopped giving updates about how things are going, whether this is because the issue was already solved on his favor or because he does not care anymore I think this is going to be one more instance in which we are never going to know how things end, unless one representative of stake took the time to come to this thread and update us about what happened.

A very common scenario on this forum that a certain thread doesnt really get any further updates which we could really assume that the issue might already been resolved or still on progress but OP
didnt really give out any updates in related into this one thats why most of the time with these kind of discussion turns out to be useless because people doesnt really get any information
in regarding the situation but it would be better if some of the Stake representative would be actually giving out some words on here in regarding with the issue.

That's it, at fault or not ?yet Support always keep answering and  updating what issues each gamblers has.
I'm not sure what is happening here but I'm sure that Stake will always has answer here.

_______________________________________

OP? what happened ? did you already get your answer? i mean does  Stake already address your case here?

As what i can see in your post history ?  all your post is about Issues in gambling site and seems to have already something from Stake and Nitrogen 2 years ago.

What i found here is that you are only getting online when having trouble?

https://bitcointalk.org/index.php?action=profile;u=2761556;sa=showPosts;start=20


and would you mind posting the Answer from Stake support? because it seems that there is none here.

I can clearly see that the OP seems to be hiding some facts and most likely the reports do not match the whole truth.
It's normal to get frustrated with certain losses, but you can't take it out on bookmakers without bringing all the evidence.
I'm not trying to blindly defend Stake, it could be that the OP has some point in something, but he needs to be frank about what is being reported.

I would agree on that, @alegotardo. I think that when reporting and complaining about a casino, especially when it is done publicly, the user should lay all the cards on the table to make the issue clear and precise to the audience. In this way, it could be understood easily and the narrative would be bombarded with assumptions or be directed to stems of additional stories. OP should really provide all of the necessary evidences to his claims, and have the courtesy to at least update here.

They wouldn't do that for such a small amount of funds. It would be better to reach out to them so you'll know if you have committed a mistake or not. Their support is responsive and reliable because I've also encountered a problem and they solved it for me. You only have to wait further since the number of queries is having traffic most of the time.

This might end up being an a system or human error, because I find it hard to believe that stake.com can carry out such a demeaning activity on such a small amount of money, though it's quite possible that smaller casinos that are in deer need for money can go as far as stealing from its users, but definitely not stake.com.

My advice is that you try to reach out to their customer care and also try to be a little patient with them, probably they will be able to figure out if this was a system or human error, as it could be possible that while trying to play, you mistakenly entered or typed $44 thinking you entered $22, or maybe you forget to type in the amount you wish to play with before betting so the system automatically used max amount in your account for enter the bet for you.
Which ever it is, calm down and hear what the customer cares have to say concerning the issue, I wish you good luck.

1. You said it yourself. You've played there for ~2 years without any issues. Stake is reputable and would not be scamming anyone out of such a low amount of money.

2. Evolution is not owned by Stake. Stake has no say in how the games are run, they are just a third party plugin.

If anything, you should probably be complaining to Evolution, but I doubt that anyone would take much notice for such a small bet amount. I don't even think that anyone is at fault here, it's just how the game is run usually.

my 2 cents.
beyond what happened in the specific case...the "low amount of money" should not be a valid justification for seize money of other people or have an issue that can't be resolved or addressed.