Bitcoin Forum

Is It Good For The Casinos And The Accusers If the casino operators decided to post a disclaimer that they will not answer accusations here in Bitcointalk but prefer to address them on other platforms that they think are fair and moderated like Askgambler and other platforms?
What's your take on this I don't want to be specific but the question applies to all casino operators.

Doesn't make sense though for casino operators not to answer the accusers here in this community specially if it is crypto based.

1. This is the biggest crypto related sites, hence, including gambling
2. Majority of casinos started their promotions here, with signature campaigns and other to get the attention
3. Why are the reasons casinos doesn't want to answer it? I will say that this community is not biased and will look for everything that the accuser has posted to see which one is at fault or not.

Of course if both parties are not satisfied here then they can always go to askgamblers for mediation.

You bring this topic because of this? [TrustDice ANN] Cease of Engagement on Scam Accusation board (https://bitcointalk.org/index.php?topic=5434110.msg61577815#msg61577815)

This is likely because of this: Trustdice.win , UPD: TRUSTDICE SCAM, 2138$ USDT confiscated. (SOLVED) (https://bitcointalk.org/index.php?topic=5425888.0)

The case has been solved and the money has been given back.

It is unfair that Coinbox1 which is Trustdice representative on this forum is still tagged red by Pmalek and holydarkness. But if the reference is clicked on, it would be known that the case has been solved. But it supposed to have been changed to neutral or the tag to have be removed.

I still always think that as long as a betting site is active on this forum, there may still be cases like this and we will like Coinbox1and other gambling site representatives not to fed up as long as their gambling site remain trustworthy to be used by people. We know some situations can be very frustrating and depressing.

I think the casinos should normally prefer to ask here since they are crypto based and both parties can bring their evidence to the thread without anyone deleting those.These are useful for every person interested to see these documents and judge by themselves who is right and wrong.Most of the times casinos,I mean really big ones solve their problems in the shortest amount of time while newcomers tend to buy time by asking additional things on top of the actual matter.So it is in both parties interests to post their issues here.

That could be it, but we cannot stop people from giving them tags that's how this forum works but in general casino representatives should not stop addressing concerns here, especially if the one that filed a complaint found their casino here and they played because of the feedbacks from their announcement thread.
Members have different opinions on every situation maybe some members have grudges against the casino or one of his friends has bad experience playing at that casino hence the bad feedback. 

Bitcointalk remains to be one of the biggest hubs in the crypto space for anything crypto-related, and that includes crypto gambling. If the casino's community is huge here on bitcointalk, I don't think it's best for them to avoid addressing concerns raised here by the forum members because that can be seen as avoidance to possible public scrutiny on how they handle such concerns. Obviously if casinos address the issues from the get-go, I don't think that it will reach to a point that it will be posted here in the forum. Then again you have a lot of impatient people here, and I understand why they are impatient because money is involved and no one likes to lose money.

Partly yes but was thinking that, maybe other casinos in the future, I don't want to put any casino in the spotlight, but in general, where other casinos prefer to discuss their issues on other platforms because of their own reasons, will this harm the casino's reputation here or other platforms will prefer to be a third party on the issue like Askgamblers.
I don't mean to put any casino name here but this is for the sake of the discussion on a subject related to gambling.

In my opinion, any service provider that has an ANN thread, whether or not runs a signature campaign, the service provider must have a representative to handle every question and to solve problems with their bitcointalk representative account. The ANN thread created on this forum is not just a promotion, but it is also a place for unlimited discussions available to their users. The presence of CS who handles forum accounts will be very helpful in any case. So I think it's will be good if company representatives are willing to maximize this forum to become a place to solve problems and discuss for its users. Refusing any complains or questions from this forum, it can be said they are doesn't have responsibility for their customers. Maybe for some of casinos, this forum not giving a lot of members for them, but number not everything, but any bad review will bring bad impact for long terms, and vice versa.

The answer to your question is simple, it's not good. There is no platform that is as fair as a forum, BTT is a forum, a community of real people practically reviewing and alleging if necessary, it would be fair for the company to answer if they are sincere. Not the so-called platforms that would be doing the wish of their paymaster.

If a platform is strictly moderated by some set of people, you would only see what they want you to see, and they will always favour who pays them. I have experienced this kind of injustice with the so-called trusted ones, your voice might not be heard through their platform. While some voices would be heard and others won't be hard to pretend they are legit.

Nothing could be compared to collective voices that are free to share their views without restriction and harassment by some entities called moderators and sole deciders.

I think that's fine as long as concerns would be answered. Also, this forum is not solely for that. There are even projects which are not in this site but are existing. This forum would be an advantage to projects but it is not a requirement. What's important at the end of the day is  for projects to be able to aid problems raised by their users. Also, answers won't mean nothing if there will be no actions into it. Discussions are only for short term aids. There are even projects which are not directly answering accusations but are just focusing on the solution. Owners has their own ways to fix things in the first place. But on my end, I think it would be much better for them to answer issues on their platforms itself thru announcements to filter those who are really concerned and those who only adds up to issues they have nothing to do with.

I personally have no problem if that's their chosen way of handling accusations. It has positive and negative implications for sure but that's on them to weigh in. A crypto casino that has established their presence or reputation here can afford to take on any repercussion but a new one probably can't handle that.

It’s a case to case basis. Bitcointalk is the best place to discuss about the issue transparently with an audience to decide who’s right base on the statement of both party but sometimes there are some issues that requires an evidence that can’t be shared on the public and this is the part where the Askgambler is very handy to handle this case. They can verify all the documents provided by both party privately and check the authenticity of it to decide who’s telling the truth which the forum can’t do unless someone here step-up and has a technical knowledge on handling the case for free.

I believe only few or no user here will want to get involved on someone else case and decides who’s right since surely the losing party will not gonna accept someone opinion here.

No, it's not for several reasons.

They solved the case only because they were negatively tagged and had two active flags above their threads. They were fine with confiscating the player's money before they got tagged and the flags got supported by DT members. The solved case isn't the only scam accusation against this casino. There were 3 the last time I checked. In a different case, they locked a player's account and took his money. After the player complained on this forum and an arbitrator site (can't remember if it was AskGamblers or Casino Guru), their reply was they will investigate why the player was banned. What does that mean? It means they will start an investigation to see why the player was banned in the first place. The normal workflow is to conduct an investigation first, come to a decision, and undertake certain actions. The "experts" from Trustdice have their own take on this. They confiscate your money, and maybe in the future they will check what happened and what you did wrong.

Let me tell you another thing, maybe you will then better understand why they don't want to participate in the forum's scam accusation threads.

One of those arbitration sites (AskGamblers or Casino Guru) doesn't investigate cases that involve sportsbooks. TrustDice has a sportsbook. Since they won't be investigated by the arbitrator, they are free to make their own decisions. The other arbitration site doesn't investigate breeches of terms and service. Are you getting a clearer picture? You confiscate someone's money with silly accusations that they were involved in late betting (proven to be false and a lie in the resolved thread you linked to), you mention breeches of terms and service agreements and arbitrators won't look into the case. Since they have decided not to respond to scam accusation threads on the forum, there is very little that their victims can do. 

It's their choice where they want to settle the case, if the casino operators ask the complainant to settle this on other platforms and they both agree then its good but a complainant cannot be stopped to open a thread here because this is a forum and we can post topics as long as it is according to the forum rules, and it is posted the right section, but it should be noted that any unresolved accusation here will always become a reference on how a casino address their complaint, some members are harsh but ready to support casinos who know how to address complaints properly.

This is a very informative details about the limitation of some trusted arbitration website that fights casino scam. In this case Bitcointalk is perfect on handling cases that involves casino with sportsbook.

The only problem that I’m seeing on cases like this was if there’s no hard evidence can be show while the casino choose to become silent, A single or 2 DT opinion will not gonna matter especially if the casino is backed by user here that benefits on signature campaign. This is the only unfairness I can see when someone fights against a casino that has great influence here while his case is very hard to prove in the public because it requires data coming from the casino account history that already inaccessible due to block account.

Whether it's good or not depends on the opinion of each of us who are also gamblers who play in a casino.
There may be several factors that cause a casino to not want to solve problems with its site users on this forum because if we look deeper into this forum, almost all of them are users or gamblers, not casino operators.
So what they fear is that if resolving their problems in this forum will actually drive them into a corner and the problem will not be resolved immediately, it will only get longer.
But for an accuser who is also a member of this forum, they prefer to express their accusations on the Bitcointalk forum rather than on other forums.

In my opinion if representatives of casinos and bookmakers are interested in protecting their reputation they will communicate on any platform, be it Bitcointalk, Askgambler or other platforms. There are many people on this forum who are ready to support any honest user who faced arbitrary or outright fraud. And there are a lot of representatives of gambling sites here, so if they will not go in touch, they will just spoil their reputation in the eyes of users. Search engines index information and the one who will be looking for reviews of any casino or bookmaker's office will certainly find them, even if they're not familiar with this forum.

That is the truth. Service providers who are in the forum can answer any questions arise from users and gamblers. The duty of the ANN thread is to maintain the ANN which is the representative of the casino in the forum so, it his duty to respond questions and make some reference to the casino customers care service for further details about the question. The ANN thread is to handle different issue arising in the forum therefore if any ANN thread representative is not answering a question then he is not qualified to represent the casino in the forum.

Why shouldn't they, but i can't as well blame them because most of the ones present on this platform has their campaign signature running presently or have run in the past and they also have their representative here which i believe have understood well the forum's rules and regulations before starting anything from here, some of this gambling companies may also have something like telegram group in addition, but not that they will specifically announce that discussions or complaints made here will not be attended to, such casinos may not have participated on anything from this forum before but i believe that those that did knows why they chose bitcointalk and created a thread for their casino discussion in gambling discussion board.

If that's their condition, then they should be ready for the accusations that might be thrown at them here on the forum. It's the largest crypto community so if they are facing issues and accusations, they should clean the name of their casino here instead of other platforms. Lots of players usually check the reputation of casinos here so they must focus on answering queries on their ANN threads.

I'm not seeing any point on avoiding answering accusations here in Bitcointalk since everyone is open to post a scam accusation as long as there's a solid proof. This way casinos can even clear things up and claim their reputation as there are many members here who are active in online casinos. Bitcointalk is one of the best platform to make an announcement and find information about different platforms, cryptocurrency and event. So I think it will be bias if they will only choose platforms that are moderated and will only be one sided.

Bitcointalk is a very reputable platform and has a lot to play on the growth and stability of a casino especially crypto accepted casinos.
If a player has an issue an and find it fit to being it to the forum knowing that the casino has an an thread over here, then I see no reason why the Casino should ignore answering the questions thrown at then if they are legit because they should be aware that the essence of an ANN thread is to answer to the needs of their players.

Sure casinos who take the forum for granted without any tangible reason if there would be any reason tangible, then such casino should be handled with caution.

If casinos put out such disclaimer on such as not to respond to complaint of customers here it shows they want to distant themselves from the watching eyes of members here. But it is a choice for members who see such disclaimer to decide. However I understand also that whatsoever is the resolution they have outside this thread will be brought back here either through thread and if the resolution is not favourable to members here then scam accusation will be opened against them for members to know what is happening.

If a casino is operating is this forum, then the casino has no choice than to answer to accusations by forum members to show their transparency and to help their platform grow,or else it will look as if there is something fishery in the casino refusal to answer to forum members on any accusation laid on them.

The ANN thread is there which serves as medium of communication of their representative with forum members on any arising issue. The forum has a good reputation and also wants anybody operating in the forum to be provably fair.

If you bother to read the entire case described throughout the thread, you'll see that your sentence I marked in italic is somewhat insubstantial, borderline misleading. I've even explained several times why the tag stays, and have been offering them option to remove the tag, which they didn't fulfill.

Now, if you said that their cease and desist letter was a reflection of what happened on the case you referred, again, if you've been reading the entire thread instead of just blurting things out, you'll see that the statement by Coinbox1 won't make sense in reflect to your "accusation", i.e. because me and Pmalek acted unfairly.

This is what they wrote, let's break it down statement per statement, specifically on paragraph 3 as that's where they wrote the reason behind their action:


The primary reason for this decision is the behavior of certain members of this board who, at least from our perspective, have repeatedly distorted our statements and made public threats in our previous communications.

Neither me nor Pmalek distort their statements, you can read both of the thread carefully, I am pretty much sure we said and commented based on their previous statements, quoted in full. If any, they're the one who distort our statements, they systematically snipped our sentence to match their narratives while the whole sentence itself said a completely opposite meaning. I've broken it down here (https://bitcointalk.org/index.php?topic=5425888.msg61448717#msg61448717) and here (https://bitcointalk.org/index.php?topic=5425968.msg61465781#msg61465781). I'll humbly asked you to spare some time reading the threads, and if that's too much of a time for you, then that two specific posts and tell me who twisted whose words?

This kind of conversation they are fond of, and in general, their preferred ways of communication, is not something we should be involved in according to our code of conduct, and it is simply too much for our employees to bear emotionally. Just like most forum members, our employees are living people. Men, women, with family and kids. We have a responsibility to ensure they are not subject to unnecessary emotional harms. For this reason, we found it extremely difficult to continue as before, because our employees' mental health was at risk.

The kind of conversation we're fond of, our preferred ways of communication, is by providing evidences to the public, to address everything with transparency and available for public's eyes. If that's not fitting to their code of conduct, then I question which kind of problem solving method is fitting to their code of conduct.

And about bearing it emotionally... I am not sure how exactly providing evidences of what someone said could burden one's emotion so greatly. In my country and my culture, it called being responsible of what I said and owning my actions. They banned someone for late betting and other reasons and when they're asked to prove it, they deemed it harming them emotionally? And that's just if we refer "them" as in the employees. If we broaden the scope and interpret their "them" as the Men, women, with family and kids, it's even more absurd.

It is employees' responsibility to choose if they want to leave their problem at the office or drag it out to their loved ones. Again, this is us asking them proof and the basis of their counter-accusation. If they said it harm them emotionally, would it too far fetched to say they're playing victim? Pretty much sure in every place in this near-round rock we called Earth if we accuse someone of something, we also have to provide the evidences.

If any, shouldn't it be me and Pmalek who feels victimized and left emotionally harmed by their actions? They distorted --and caught red handed doing so-- our statements, they lied to the public and smeared our reputation. If I and Pmalek could still continue on living without any emotional stress after such gross action while they had to go into their shell just because we asked them to provide proof of what they said, well....

Now, if we talk about the case itself, it is actually not solved, per se. They accused their user of multiple late betting (https://bitcointalk.org/index.php?topic=5425888.msg61430805#msg61430805) (par. 3, line 2) and provide one example, proven to be wrong and asked, politely, several times to provide another example, and they basically goes, "Ok, you're right, our bad. Here's some extra fund to compensate our misdemeanor".

There's still no proof if the user is indeed cheated the system by multiple late bettings or the platform wrongly accused them. There's no clarification and they didn't own up to the accusation and statement they made to the user other than backing up and paying some compensation when they've exhausted all their possible way out.

I think that's all I want to say from my side, I'd really love to hear your feedback about this.


I am not. And I will never do such gross action of tagging someone without substantial proof to justify the tag just because I had a bad blood with them.


If I may give my personal opinion, I'll say it's not a good practice. If a platform decided to stop addressing cases on this forum and prefer a platform which more discreeat and the final decision is made by one person, I think it's fair to ask whether they prefer the solution method because they're more comfortable with the reliable platform or they're too afraid to open their case to public where everyone can contribute to the case and they can't exactly control the outcome they wanted.

Just like what several other members have pointed out. True that arbitrary platform like AG and CG on some cases are somewhat... more capable because they'll require every statement to be backed by evidences, where the evidences are kept private for their eyes only. For some cases it is good, for example for the case of multi-acc, this forum couldn't verify the victim's credibility by asking them to provide KYC, while those platform could, thanks to their rules of secrecy.

But for some other cases, where the case Oshosondy mentioned ironically serves as a very excellent example, solving it through arbitrary platform where only one person assigned to review the case and became the ultimate judge and jury, is not convenient or fair.

Having several eyes to see and validate the evidences --as well as brought some evidences themselves, just like the referred case-- is a good way to solve problems as unbiased as possible.

---

Edit: I just scrolled past coinbox1's latest post and learned that they painted it like I am a very bad and stubborn guy for keeping my tag for the case marked as "solved" although the past page of that thread describes my standing very nicely. But, as it seems to raise unnecessary annoyance and since it took mere seconds to adjust it like what mahdirakib suggested (https://bitcointalk.org/index.php?topic=5425888.msg61554259#msg61554259), the tag for said case is now retracted and will be replaced with a new one with more accurate reference.

I guess, that's subjective if they believe that the answering of those accusations will be on the other platforms. But aren't they noticing that this is the biggest crypto forum after all?

They want there in other platforms because it's moderated? or they want it there because they can get the sympathy of the admins there and not by the community.

Well, wherever it may be, they have the responsibility to answer any concerns thrown at them at any forum or social media or platform they may not like.

So who told you the bitcointalk forum is not moderated? How about "Theymos, Cyrus and all other staff and forum moderators"? what do you think are there work here?
Because it will be very unethical for any genuine casino who wishes to promote its business on this forum to rather prefer addressing it's scam allegations on a totally different platform if they don't have a scamming mindset. Because to me, such act looks fishy.

I see nothing wrong if a scam accusation is made about a particular casino, and then the casino comes up to address the issue amicably, while giving reasons, for everybody to see if the casino can be trusted or not

If the casino would be doing this, why should such a casino still be on this forum in the first place??

If a casino does this, it's absolutely not good if you ask me, and this might cause them to lose some customers as well, we all must not belong to one forum and as such, it is the responsibility of the casino to find a way of keep its customers happy on both forums, not just on one of the forum.

The casinos have the right to deal with customers in private, making the issue public is not good for them and it's even considered a hostile move. But from the users' side is a good option to find a solution to the issue because casinos will feel the pressure of the community while they just don't want to burn their reputation.

So, I think it's decision of the casino if they want to fix their problems in public or not, in the end they set the game rules and if they refuse to answer in public they are in their right to avoid it.

If the casino still want to be reputable in the eyes of its players, then there’s no reason to avoid bitcointalk forum as most of its forum members are crypto gamblers too. But if they have hidden agenda, and want to keep on taking advantage of their players, then it might be the reason that they don’t want to address the concerns in the forum. However, as long as the problems have been resolved quickly, then possibly it will never be a hot topic anymore in the forum.

Well, I'm not against it as long as there's a medium for communication on such things so that it will have consensus on whether people could post their complaints. The thing is, most casinos don't bother these kind of things or they are surely late on their response even if they know they're being tagged or no response at all.

For me, I don’t see it wrong if they refuse to answer the concerns raised here in the forum. That is if they can manage to solve it immediately and gamblers will be satisfied with it. But if casino staffs tend to ignore the problem, then they should expect that the problem will be raised in the forum so that other reputable members too can give their opinions and ideas on addressing the problem. However, I still believe that responsible casinos should never try to avoid answering in the forum because knowing bitcointalk forum, it’s more like a home of all crypto gamblers, once they fail to address the problem, the casino will be given negative feedback and might lost some of their potential customers.

as long as they will resolve the matter in a fair and honest way, that's fine. whether they want outside this forum or not. so long they are not taking advantage of their player and look for loopholes not to fix the problem. if the casino will handle it in prompt and in objective way, they can resolve the issues anywhere they want to.

I still don't think it's good that casinos that operate on these forums and have representatives prefer to remain silent and solve their problems on other platforms when there are accusations. Unless otherwise, it can be done as long as they don't own anything on the forum and it's not a member of the forum accusing it.

I hope the problem can be solved anywhere as long as they have representatives, including in this forum. And as always, they must represent their brand honestly in problem solving. It will be fine.

In a large community forum, I think that it is not good for the casino to not react to the accusers.  If a casino stay silent or put a disclaimer that they will not react to any post here in the forum, the community that is active in this forum will likely see them as fraud or a scam making a possible big players to skip their casino.  It is the casino's lost if they failed to make a communication and prove themselves innocent in face of a huge community.  Communication is one of the factor that establish a casino's reputation so limiting their communication portal by only answering on the given platform is not a wise decision.

This being the largest community-sanctioned platform for everything crypto, including gambling, as well as the fact that most of these gambling companies started advertising their products through signature campaigns or whatnot does not check out why they aren't supposed to answer accusations of users here. Reacting and interacting with people with complaints immediately will always be the best course of action to avoid backlashes and issues getting complicated, and they can achieve that by keeping connections and bridge of communications here at bitcointalk. So in essence, accusations should remain here whether they like it or not and they will have to respond to the people.

It may not be in the best interest of the casino operators to ignore accusations made on Bitcointalk, as it may be perceived as a lack of transparency or accountability. It's important for casino operators to be responsive to complaints and concerns, and to address them in a timely and transparent manner.additionally, while it is true that Bitcointalk is not necessarily biased, there could be some valid reasons why casino operators prefer to address accusations on other platforms such as Askgamblers, like the presence of fair and unbiased moderators, or a more professional and legalistic approach.

To be honest.

I don't like "Askgambler" in my opinion they could be can be paid by some casinos for the review and how they act. Forum like this more transparent and can get from different aspect rather than only one man/user/organisation.

More prefer to the forum, because is good for the user not casino.

Gamblers are looking for transparency from casinos where they play, and a casino having this kind of reaction when accused of something is going to look suspicious, as it indicates they have something to hide, especially if it's a casino which promotes its brand here at Bitcointalk forum, therefore it should be natural for them to give answers to the community where they promote their services. If they make their points and justifications clear, there won't be any reasons for retaliations from forum members. The community will stay by their side.

Our forum is the dedicated platform for anything related to bitcoin. In simple terms, it is the wikipedia of bitcoin and other cryptocurrencies. From the very beginning having an announcement thread on our forum adds trust to the respective platform. When the same platform is mentioned, not to have discussions over it. The casino will surely loss its reputation, because different accusations have been rectified through our forum in favour of the casino as well as to the users.

If the casino operators are looking for a fair one, then they should learn to accept and answer the issues being address in the forum since the forum itself is a fair and moderated platform. Because if they try to avoid it and stick to their own rule, of course we can do nothing about it but surely they will find it hard attracting a lot of customers since beginners gambler usually start asking and learning in the forum.

As long as they can solve the problem, i think there should be no issue since the accuser can just update here with regards to his accusation if he wanted to.

Not all crypto casinos are already here in the forum, but if you have your thread here and used this forum for marketing I believe its better to update the issues here once ok, there’s no need to update from time to time or while the investigation is ongoing.

it depends... if they have a rationale why not!
however I will be pretty surprised for a similar choice. Not just to not provide public answer here, but also to add a disclaimer! By the way, the most important think is to have a problem solved. If the solution (and issue) is public is much better also for other players that can be aware about issues/specific rules of a casino.

^ If where they promoted their casino, then it must be posted on that community, all of these gambling forums are good the askgambler and here in bitcointalk, to resolve the problem, does not matter where is the better place to resolve the issue but course, when it comes to us, only bitcointalk is better upon resolving an issue. The moderated platform is sometimes suspicious of acting biased opinion, unlike our forum was not a moderate scam, it is on the users on it. I think it is better here because we have a lot of police members who will quickly investigate and have a transparent discussion between the accuser and the disclaimer.

There are instances on which we do believe that the site might not really be that giving some responses but they do have already made up some negotiations behind in between the accuser which you might have whom
thought that they arent giving some feedback or words in relation to issue or problem.We can assume but we dont actually know on whats happening behind and this is why its really hard to make out direct conclusions
without having some confirmation which one of the sides. Its impossible for a casino not to touch up with this forum specially if its cryptobased but in overall, there's no company would really be liking to
mess up their reputation whether they would be touching up into this forum or into another places.

Each casino has autonomy to decide how it will handle the accusations it receives.
We know that Bitcointalk has many baseless accusations of alleged players, lies and attempts at defamation.
These cases discourage casino operators from answering the accusations here on Bitcointalk which is a free environment for anyone to post whatever they want.
However, we must remember that Bitcointalk is the largest crypto community, and probably also where most of the players on these sites are concentrated.
So, failing to respond to the accusations here would be something very negative for sites that even sponsor a lot of subscription campaigns and hire forum marketing services.
It is necessary to maintain this relationship of trust with users and answer them here at bitcointalk.

If you are a company which is crypto based then it would be understandable that you should make yourself that get some connection out of this forum.Yes, its true that accusations might really be that real
or just simply having no basis at all or simply trolling which it would really be making you think that it is pointless on answering out those accusations without solid evidence and proof but we know that
if people here on this forum do see on how attentive you are on answering those issues and make those responses then it would really be giving out that kind of impression that you are really that reliable
and active on handling out issues whether they are real or not.

If the site involved has an active ANN thread discussion here, therefore, responding to accusations here is a good option as that will give them a + points as the community will able to see how they handle those accusations thrown at them.

If the site involved doesn't have an ANN thread here, then no choice but for users to trust that their case will be solved on other platforms.

But always remember that casinos do have the right to not answer accusations here in the forum that's why users need to be properly careful about what casinos should they play with. Since money is involved here, users need to enhance their research when choosing casinos.

I do not see any benefit from both the casino and the abuser if the casino put on its TOS to not reply on any unmoderated community platform like forum.  Implementing such condition will only limit the casinos way of communication and we know communication is the most important factor of building community.  The casino is just depriving itself of the huge possible market audience.  Though the casino has the right to not reply on any forum but it will only make possible players to doubt their platform.  So whether it is on their tos or not, the casino must make sure that they have all the complaint covered in order for their platform become reputable.

I agree with posters who said it's strange if a casino would choose another platform to answer accusations. Normally they either not use bitcointalk or any other forum like reddit and simply deal with accusations directly on their dedicated support channels, email and so on, or they use all the forums and social media to address problems.
Choosing their own moderated forum is always a sign of dishonesty. If they're willing to talk to you somewhere else, but not here, that's a red flag. Why would they want to set up their own forum if not to fake it, act like they care, buy time?

Maybe change or add to the subject the term "crypto casinos" so that it won't generalize all online casinos.

Obviously, if they set up an ANN thread here, it's always a good action too if they will active at answering accusations here in the forum. That's the reason in the first place for setting up their discussion thread here, to hear users' feedback and complaints regardless of whether it's positive or not and respond to it.

In the case though that they are not responding here but are able to settle the complaints properly, that's good, and hope they will keep that trait.

If they want to address scam-related issues and complaints on other platforms, we can't do anything about it.

It's their choice to answer things on whatever platform they prefer.

What matter here is, they can solve the problem and settles all the cases. If all cases instead are just put on pending and unresolved, then even if they do answer here in the forum and their response is not clear, then all are useless.

No. I mean, they're posting the answer to the queries that the accuser gave out, not the answers to anyone else. That's pretty much just an excuse, especially if we consider how bitcointalk is a platform for some big crypto casinos. This simply means they want to avoid this place since a lot of people are here, and I reckon algorithms would lead new users to here instead of platforms that give them static reviews instead of proper review discussions like here, so they want to avoid that.

Well that's just my opinion though, casinos may simply just not want to. I mean, it's not like it's a necessity or anything.

Well, if they are advertising here wouldn't it be fair to also answer the queries on this platform?
And if they are using cryptocurrencies as payment options for deposits and withdrawals wouldn't it also be a good idea to discuss it here where it specialized at those targets?
I mean, most of their customers that rely on cryptocurrencies will come from here so it's better for business. I don't why they should limit it only to platforms that are focusing only on gambling discussion.

As long as the representatives of the casino are willing to be fair on their rulings and admit to be at fault when they make a mistake and they pay whatever money they owe to their customers then the website where the actual discussion takes place should be irrelevant, now if for some reason the owner of a casino feels they have been mistreated in some way or form at the forum and this is why they are taking this posture then there is nothing to do but to respect their decision, even if it would be for the best to resolve the accusations that are made on the forum to be resolved on the forum as well.

Not sure what you mean by moderated though, this community is not heavily moderated that's why everyone is free to discuss everything even scam accusations. But I do agree with the majority that this is the best place to settle everything if there is some accusations against a crypto based casinos. Gamblers here are fair and I will say that the casino can get that here. There are some shilling though, but still this should not stop casino's from hearing such scam accusations here in this forum, IMHO.

Makes sense to be honest. I mean, if they think it is better for them to be active on some other well known platform that actually helps communicate between users and the casino operators (like askgambler), then why not? They probably think it is better to focus on other platforms than to focus on this forum. You do know that there are tons of other casinos, but has no announcement here?


Have a look at those scam accusation threads. You will find 90% of spammers talking bs and not helping at all. And then there are those bs accusers that makes false accusation because they lost in the casino. I doubt that person would want to go to askgamblers to solve their problem. The user will keep on creating a nuisance over here.

I agree, it gives an image of greater reliability. To a certain extent, I can understand that they want to deal with complaints on sites they consider more neutral, but as they advertise on the forum, that they don't want to deal with complaints here leaves something to be desired. Any business is subject to customer complaints, sometimes unwarranted or unfounded, but tough shit.

Wherever the accuser and accused can rectify the problem is fine to me. I wasn't aware of askgamblers but just now checked and saw the parties communicating + askgambler rep giving rating to casinos according to case resolved.


Could care less about such disclaimer, just posting thread is helpful for potential future consumers as they can make judgements through it.

When the accusation is posted in this forum, it mean only the gambler and the casino are handle the case, so if the gambler doesn't accept a solution from the casino, it will cause a drama between both of them. But if the case is brought to third party like askgambler and casinoguru, they're already experienced in casino industry and for sure they can give a best solution to handle that. It will prove if the accusation is true or fake, also if the gambler want to report to the third party, it mean he's has an effort to proceed the accusation.

For what reason they will do that? Are they triggered that this forum help a lot of bullied customers? I think the forum is even more helpful than Askgamblers, Cryptogamblingfoundation and other casino organizations out there, as I saw some gamblers post a complaint on them but it seems their response are only being seen and haven't been responded for a very long time while that's not the case on this forum. Once a gambler post a complaint here, any user can then see it and they will comment on it, trying to see if what they can do in the issue.

So, the answer to the question is "no". It isn't good for the accuser but can only be good for the casino to continue their shady business.

Website administrators should include in their knowledge subjects about SEO, if they have a complaint hanging, ignored, and avoided in a highly reputable platform like Bitcointalk it will show up in the search engine, that is why webmasters included in their campaign good ratings in sites like Trustpilot because it will have an impact on their reputation because they know that people will do a research and they usually use Bitcointalk, Askgambler, other platforms, and the search engine when it comes to gambling reputation.

I’d say it’s an advantage on the part of the casinos as they can find reasons not to answer those accusations in bitcointalk forum but if they still don’t find solutions to that problems, they will eventually mark as a red flag as non-reputable casino which means losing their future users and players, and losing their future profits as well. Although casinos have their own choices where to answer all those gambler’s accusations, but if they want to stay competitive and stay at edge over other casinos, they should stay always active in the forum and be responsible enough to cater to all the concerns of the gamblers.

All these issues of it been good or not been good could be resolved should the entities incharge of the forum make an understanding with any casino's using the forum to first tackle any issues of accusation here in the forum then if it's beyond what the forum can handle alone then it could be referred to askglambers for further scrutiny of the issue on ground. But since such a thing is not made in the forum how then can we say if it's "good or not good".

Users can't do something in the first place if the site decided not to answer queries here in the forum. It's not mandated after all.

Although they are likely just adding negative views about their reputation for not answering issues here, nothing we can do about it. Just trust these sites that they are able to solve their issues at a higher rate and not leave their users hanging.

In the first place, why are there still users in this crypto forum who will play at the site that doesn't have an active discussion here?

Not all case ends like this. Most of the cases here closed or put into the thrash can once all the evidence provided in public post is verified to check who’s telling the truth.   A lot of issues is already resolved when casino provides a better evidence that the accuser is actually the cheater. The drama always happened when neither casino or the accuser provides a solid evidence to prove their stand.

It’s just most of the scammer that being busted is using multiple accounts to attack the casino to make it looks like that the casino has multiple issue to ruin the casino reputation as a retaliation for confiscating the funds.

Whether the drama spills, there are no rules that the users can't post it here in the forum. Issues are resolved or not the users may be lying and won't provide any evidence, the casino will likely have to respond to the accusation thread for it will ruin their reputation when it's posted in the forum.

When the word is out, the casino will feel the business is failing when they see fewer crypto users playing on thier casino. Bitcointalk becomes the neutral ground for them to settle or continue to the drama.

Regardless, these sites should just keep their very best to solve complaints in a smooth and proper way. Even if they are not answering queries here in the forum, as long as their ability to close a certain complaint in a proper way without any side issues, that's what matters.

But out of my curiosity, is there any crypto casino that has a proper and healthy ANN thread here but decided not to settle scores here in the forum regarding complaints, issues, and problems? I mean, they settled it on other platform but still they have a good ratings regarding handling issues.

If the casino creates a thread here, it's best if the casino resolves its case in this forum and not using any other platform. In addition, the person having the problem may not have an account on another platform, which will prevent the case from being resolved properly. It seems unfair that people asking for help from this forum have to go to another platform. So if the casino can resolve the case in this forum, it can increase the members' confidence to return to using the casino to play gambling.

No, I am not in favor of this. If any forum member has a complaint about any casino site, he/she should post about it here. doesn't matter if the casino site has an announcement thread here or not (if it's scam accusations). It should be posted here in the forum so that other forum members also know about that casino site's scams.

If this is the case then they don't have good support that can properly address all the accusations that are being hurdled at them, the accusers maybe using harsh and threatening words but that's because they are angry and or pretend to be to get the sympathy of the readers but their support needs to focus on addressing the issues and just ignore those harsh words, it's better to extend your patience than not addressing issues that could harm the reputation of the casino.

It's another way of sharing awareness to other members not unless they will resolve their issue right away here so members will see how they fix problems and it will not totally ruin their reputation. Most gamblers are here and posting about scam casinos as well as casinos that don't provide good service will serve as a warning to other players.
If a casino is eager and willing to fix its issues, the form of a platform where they would answer queries should never be a problem.

this is a question that may lead to having to go into another subject, which would be a very problematic subject such as to what extent forum members would be ethical and fair people when judging a casino, but even if they raised the possibility that some members are not being fair when judging a casino this would not be a reason for the casino to leave the forum knowing that the same casino created an ann thread on this forum just to give space for customers to post their doubts, concerns and complaints, I think about that It's really a question of the casino always being honest and providing good services that you won't have a problem with anyone on the forum

^If a gambling casino has an announcement thread here, why not they did not answer the disclaimer post to solve the problem?
A legitimate casino will answer on any platform as long as they have a business on that platform for example here in the forum, to the case, they should give their opinion and answer accusations to clear out the mind of other players. Though this forum and the Askgambler forum are totally different we have each community that also visits here, a gambler or a reader that must aware of the casino's behavior.

Important thing here is that a casino would really be having those words and clarification in regarding the issue whether they had posted out on this forum or in Askgamblers then it would be that considerable since that do really shows that they are really that serious on clearing up the issue towards who do make out complaints.
For a crypto based casino then it would really be that good to see or something recommendable that they should really be posting up information or updates if ever
they do have some ANN thread on here.
If not then its not really that necessary but it is something preferable for them to do so.

It almost seems as though a disclaimer can shield casinos and related organisations from anything but, that shouldn't be the way.
Why else should a platform choose not to respond to accusations here but yet prefer to do it somewhere else? That doesn't feel right, yeah...

They've got an account here, they've got customers here and even a thread for discussions here so, its obligatory to attend to there customers here as well.
Although, they must make sure to handle sensitive matters carefully, far from the public eyes.

How they handle the situation don't just dismiss it but, increases there reputation as well. It's a win for both sides actually.

That is clearly escaping their obligation to their customers, as gamblers have always have the freedom to ask and complaint, so the casino as well should directly answer the complaints and provide the best solution to it. But for those who don’t prefer to answer in the bitcointalk forum, most likely they have this hidden agenda that when exposed in the forum, they will lost control of their side profits other than the casino profits alone.

I would say it’s not good for both of them but maybe it’s an edge on part of the casino operators especially if they have these dirty moves in the casino that will be questioned automatically once find out in the bitcointalk forum. Because we all know gamblers will eventually help each other so once the accusation will be post in bitcointalk, it will create a lot of support answers made by other forum members, and this thing might be the thing too that the casino operators want to avoid as one problem could also lead to another problem. Well, that is the consequence if the casino is not transparent to their gamblers.

Agreed, such a way of making discussion out of the forum isn't good for both the users and the casinos. Casinos can easily escape from accusations and the users stand helpless. Being transparent is very important. Going through the forum accusations we can see more problems being solved and many doesn't have proper proofs. Even the common people were able to understand the reality of the accusation.

I guess not taking a reply with the issue is a really big deal thing because the player has a concern that they willingly must need to entertain because most of the time its all about the deposit and withdrawal issue of course player wants to play gambling and its not good if they just neglect those, at the same time if this is a crypto-related and have an ANN thread here in our community its good that the other member see those issues to have an awareness that there's an existing issue like this happening in their platform, at the same time they are building a good reputation.

We don't know why the casino doesn't want to answer posting complaints from other members, but at least that member has tried to tell the problem to the casino and tried to get their attention. Legitimate casinos will try to investigate the problem and solve it because they don't want to get falsely accused. But a trusted casino will not disappoint its members and help them and if there is a problem in this forum, the casino will not bring it to another forum but will solve it here so that other members can see it.

I think that if they do business in the forum, they should answer accusations in the forum, otherwise they give a bad image.

As far as I know this is the first time this has happened, and I trust more the many houses that advertise here and when they have had accusations on the Scam Accusation board they have dealt with them than in this case they do not want to deal with them on the forum, even though the external platform is understood to be neutral.

The casino can avoid answer accusations in the forum if that is what they want to do, even if this move could be perceived as suspicious especially if they do promote themselves here, however they cannot control what gamblers do, and if gamblers want to bring more attention to their case here in this forum even if the casino has stated they will not answer their accusations here they can do it, after all if they are in the right it is important for them to alert the community about the actions of dishonest casinos so no one else gets scammed.

It's also the first time I'm hearing this, but a casino which cares for its reputation will answer any questions and solve any issues doesn't matter where. If gamblers have this channel of contact (bitcointalk forum) as a reliable website to find reviews and support, so better that casinos come here to talk to gamblers on their questions and complaints. And even if a member of the forum gives a red trust to the casino, although they solved the problem, they shouldn't stop posting here for that reason, because it will look shady for other members who might come futurely with another accusations.

I believe it would be ideal for a casinos to address clients on as many gambling communities as possible. There will be always annoying and even rude people in any corner of the internet, independently on the kind of moderation, the perfect community does not exist.

Also, I would like to add that since Bitcointalk does not censor its users any casino which takes the time and effort to engage their costumers here and effectively to solve problems in public is to be praised. It is natural some companies or businesses would want to be more in control over accusations or troubles, and the way they are addressed, but it does not feel completely right to withdrawn oneself from here, I think.

In the end, it could be slightly bad to us.

It depends. If they have an existing ANN thread here and has a running signature campaign to advertise their casino, then it's not good to not answer any accusations from their players here. Because it can discourage the potential gamblers to use their platform if they see how the operators managed the issues of their gamblers that are having a problem using their casino. There should be transparency because if the accusation is false they can defend themselves to prove that they're legit and the accuser is really at fault.

On the other side, if the casino has no ANN thread here and don't have an interest to advertise their platform in this forum, then for me it's fine to address the concern outside the forum. But still, it depends how the owner deal with these accussations because they know better what's best for their business.

I don't see any reason why not answer here and answer in other platforms also? each players have their right to choose which place they felt comfortable and good putting their issues so if they think it is here in bitcointalk then answer here , and if the players wanted in askgambler then do so.
the point here is that you cannot force someone who have problem where to put his complaints since it is not moderated and there is no exact place where to do so.

It should be, but we know that casinos that end up cheating will use every means not to want to give their money to those who win. They will find many reasons to delay the payment, and they can even suggest people who are having problems move to another platform where they have more power than in this forum. This forum is trying to be neutral by providing a way for people with problems with problematic casinos to solve the problem properly. But we know that scam casinos won't do it because they only want to cheat those gamblers.

Straight no for me also; why do they post ANN here if they don't want to get replies on it? They want to address those accusations in private chat? or in their community that they can sensor easily? Also, there's something fishy about why they don't want to answer those accusations here because they'll find a way around it. Transparency is essential; if they aren't hiding anything, they can easily answer questions and deny accusations. Whatever their point or desire, I think a lot of gamblers who came here will decline.

actually any problem from the accuser or the casino should be able to be resolved in this forum but usually if you want to solve it outside the forum it's usually because the casino is not active in this forum or doesn't have threads in this forum, but there have been several cases that have been resolved in this forum

It depends a bit on the issues itself, but in general I would say that people should try to figure out the issues directly with customer support and not here on the forum. It might take a little bit of time for the support staff to fully understand and look up the issue before it can be resolved. Positing directly here on the forum there will be a lot of exposure and replies instantly. The gambler usually only shares his side of the story and we might not be able to fully comprehend the issue. This directly puts a lot of pressure on the casino and might scare customers away, even though the issue coukd be resolved. In my opinion the forum should be involved once the interaction with customer support leads to nowhere. If it's really a scam than of course we need to warn our fellow gamblers, but maybe it's only a misunderstanding that can be solved quickly. In case everybody would make a thread here on the forum instead of contacting the casino directly, then there would so many posts that it becomes hard to stray on top of them with what is a huge issue and what not.

Whenever a casino user faces an issue, he contacts the support team. If the support team solves his problem, I don't think anyone here in this forum will waste their time blaming and bashing them. Even if someone does, he will not be able to provide any evidence against that casino platform.

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If they don't have ANN thread here then it's a different matter ( they don't care about this forum)But those who have ANN threads here should solve the issues of their users here so that their forum reputation can be maintained.

Those who have nothing to hide are usually fine with accusations as long as they aren't pure spam and hate speech.

I've seen many accusations here handled well by the community where people did the casino support's job for them and went through all screenshots and addresses provided to get to the bottom of the case. Often the case was someone not reading TOS or someone making up accusations without any proof.

When you're running a solid business there's nothing to be afraid of here.

This is actually the first time I heard this kind of thing since most of the casinos now and new casinos tend to have an announcement thread here or sometimes they  ask people here in this forum. So I think this forum is more reliable than other website. People in here are not bias we all know that, and reputation and integrity for casino website is important in here.

To say the fact some gambler were just good in reporting just kike an accuser of the brethren, any slightly or little error response or challenges they encounters will lead to accusation report, of which we also have some casinos deserving such because of their poor management, but how do we differentiate the gap between the gambler's lapses and the one coming from the casino when gamblers always report an issues even before it got addressed or attended to, i understand that their could be alot of complaints that could place the order of getting attended to lingers, but i think a little more patients could serve the reputation a gamblers could give the kind of casinos they uses all the times before accusation report.

There is no question about the forum being reliable but if the crypto-gambling site wants to respond to accusations on their preferred platform, then it's their right and the community can't do anything about it. Although a mass suggestion from the community can be raised.

But by doing that, these gambling sites should be ready for the consequences as it might lead the Bitcointalk community not to trust that site in terms of the way of handling such cases being accused to that site. There's really nothing wrong if the complaints will be answered on other platforms but for a crypto-gambling, it's a no-brainer if the biggest crypto forum won't be considered the best place for a public trial.

If the site has an active ANN thread here, I can't imagine why shouldn't they consider answering queries here.

There should be no issue if they are not here in the forum but to save their reputation, its better to make a statement in the public to address the issue and to assure the public about their fairness and how they handle this kind of accusation and problem. Its ok not to post it here, but don’t expect forum users to trust that site that much, I don’t trust this kind of site honestly.

Transparency is always been that a key on a business because issues been raised or complaints does really need up that specific answer or response and if the company would just decide to be keeping on silent
(unless making up some behind negotiation with the accuser) then there might be some exemptions but if not then it would really be just giving off some problems and possible issues towards that platforms
fairness and trust which is something that really needs to be handled upon if you dont really like for it to be affected if we do mean about business reputation which is mainly
be needed to be protected.

So long as there's some ongoing process that sorts through complaints its probably better then alot of operations.  Its really just the quality of how they deal with a query or problem that occurs that matters and speed also I guess.     There cant be any exclusion to discuss any casino because that would be unfair terms, everyone has the right to discuss openly issues they may have and really its a negative if any business at all is against its customers discussing usage of their site.  
  Most well run places want you to discuss them, a casino is a profitable business only requires people who regularly play and everyone should get what they want then.  Wont always win but thats clear enough and most here will recognize unreasonable complaints so whats to be afraid of.

Kind of weird that some crypto-gambling sites don't have an ANN thread in a crypto-forum lol.

The purpose of the ANN thread is not also to discuss general things about the site but also complaints that can be handled there.

Besides, it's always good to have a public view of how the site is handling the case.

Sounds impossible right? It cant really be that too common for a crypto based platform wont really be touching up this place considering that it is one of the biggest place with having the outmost crypto traffic

plus having the essence that this is the main bitcoin forum then it would be that insensitive for a gambling site owner on having not marketing on this place or creating their ANN threadt to have exposure.

It is really that always an advantage on having one yet which same as you said that people could make out some complaints and at the same time they could really be able to read up
on site new updates and changes.

If they were to do this, then they are potentially losing half of their players and potential users as well.

The reason on why this forum is so essential to online gambling is due to the convenience of customer service. If they refuse to answer any accusations in this forum, then they are basically saying that we should adhere to their own rules. The reason on why this platform works is because other forum members are welcome to enter the discussion and others may also share/contribute in order to resolve the problem.

Basically, it is like they are putting themselves at risk of losing their trust if they have such disclaimer. Heck, I would not even attempt to gamble at their website in the event I saw such disclaimer.

It's a poor customer service not to take accusations here as many players who wants to use the casino would want to know better about the Casino before signing up. Referring accusations to arbitrary sites may not help players in this forum who don't use such site for casino reviews. If it's good for the casino and not favorable to the accuser then it's not proper, disputes should be tackled here for all users to see. However, according to Pmalek response, if they don't want their sports book to be investigated then its not a good idea for users as they're not getting a complete version of services from the casino, and its risky to use such platforms as issues may not be resolved in a manner that'll leave the player happy. Every player should get a satisfying solution to their problem with a casino.

That is the point mate ,  those  sites that are legit and simply trustworthy are willing to answer everything as long as they are competent about the legitimacy of case sued against them so why choose where platform to answer ? when they can face everything with high head as they are not scammer ?