Bitcoin Forum

What happened:: Rollbit scammed me for $255, banned my account and claims I'm an abuser

Scammers Profile Link:  Rollbit.com

Reference Link:
Amount Scammed:  255
Payment Method:  LTC, USDT
Proof of Payment:  https://imgur.com/a/QMMU9uV
PM/Chat Logs:  https://imgur.com/a/4gcXPWt
Additional Notes:    I registered on April 4, immediately found out about rollbit, on bitcointalk, made a deposit with litecoin and started playing, bought two bonuses, in a cube where I received 500x and a dog house, after I put 98 usdt on the withdrawal, there was an even amount of $ 400 on the balance, on the next day (today) I go to live nba, make one bet (I watched this match) on the total quarter, the bet wins, I withdraw 400 dollars, they approved this withdrawal, after I put a withdrawal of 255 dollars, and they give me a manual check where, after checking, they tell me that I am a casino abuser. Lol, just funny, because of one bet? recognize me as a scammer and an abuser? Well, it's just a laugh. https://imgur.com/a/pEPqevp (screenshot of a casino game). Unfortunately, there is no screenshot of my NBA bet, and no new output screenshots either because they blocked my account. I also wrote to them in a chat in the discord where they immediately banned me (apparently it is not profitable for them to let their players know who they really are). I logged in from another discord account, and look how they communicate... https://imgur.com/a/qxfujUZ . They sit, laugh at me, say that I'm a scammer and just giggle, they clearly don't care about everything that happens, is it possible to communicate like that from the administration? 0 respect and no etiquette for site admins. 

P.S I ask the community to help solve my issue, rollbit really banned me for no reason.

I read the Full Conversation between you and the Support Agent. Weirdly, Rollbit Takes that long to check withdrawals.
I would ban/block you as well if you talk like this. You don't have to freak out and react like this when you face issues in online casinos. I believe if you were not rude to the support agent, you would likely get a response from them, and you could continue talking with them. They blocked you just because of your rude behavior.

I suggest you contact them again via Live Support or Email and write your words politely. Suppose you don't get any response from them. Contact their Forum Representative account as they are active in this forum. They continue to maintain their reputation over the years. They are unlikely to ruin their reputation for 255 Dollars.

- John

How should I react when I am ignored by a live agent support? when they block me on discord? I was good-natured with them when they wrote me to wait for the withdrawal of funds, but is it worth blocking the player's funds for his "bad talk"?

When there is something fishy about your account activity, the casino provider has procedures in place to deal with your withdrawals. it will take longer. inconvenient but most casinos do.
from your screenshot, your account is banned due to abuse of sportsbook rules. I hope you read the rules first, maybe you missed something.
but to clarify maybe you can contact a Rollbit representative to come to this thread.

When did you make the bet on the total for the quarter.

Was it at the very end of the quarter?

You didn't make any other bets between when you withdrew 400 and requested 255?

try posting this on casino.guru they might be able to help your case or perhaps be able to get a more detailed answer than the ones you already got from their support/discord server.

I understand that being denied withdrawal without knowing the reason can be frustrating but from what I have seen it is most likely a protocol for casinos to ban gamblers who are spamming, rude, and cussing from chat and their other social platform. also, from what I have seen from the chat you shared, your account wasn't banned because you are bad talking their support.

You weren't banned for what you said, but for what they believe you did. The discord screenshots mention sportsbook abuse and using multiple accounts. If you had previous accounts on Rollbit (which you won't admit if you have), they would have noticed them while doing their manual checks. That and some sports betting abuse are the reasons for your ban, not the fact you made one bet or talked badly with their staff.

Get in touch with their forum admin if you believe you are innocent.
Rollbitcom (https://bitcointalk.org/index.php?action=profile;u=3067300)

If you aren't, don't waste time by prolonging the inevitable.

These Rollbits are also criminals. no rules no control this scum messes with people

yes, the casino didn't ban OP's account for bad talking their support. admittedly it would be frustrating, but from what that shows, the OP must have made a mistake when he played the sportsbook. and that is the reason OP's account was banned.
I don't see the nominal, but for a casino reputation that has lasted quite well. the amount is too small for them to pay if there is no problem with the OP's account.

stop doing it, you won't get anything. looking at the reputation of your account, no one will believe you.

A typical site for scammers. the smart player is instantly limited. if they accidentally drop someone, they close their account. they are only looking for people to deposit through advertising campaigns

I had $400 on my balance, I bet on the first quarter of the NBA $235 at odds of 2.13, Detroit-Brooklyn, total 69 points for the 1st quarter, she won, I managed to withdraw $400, 255 remained on my balance and 6-8 more dollars that I lost. I bet 255 dollars to withdraw funds and after that my account was blocked.

I've take that into my plate, the PM notifying rollbit about this thread has been sent, just in case they set their inbox to block PM from newbies. Also, again, just in case, I also sent the same PM to Rollbit Razer (https://bitcointalk.org/index.php?action=profile;u=3261248).

Firstly, thanks for the message about this thread holydarkness!

OP here is a prolific sportsbook abuser, previously banned from our platform for circumventing sportsbook limits (creation of new accounts).

Unsurprisingly, and similar to their other attempts to abuse our service, they've also created a new account to complain here.

We've invested significant resources into technology that allows us to catch abusers like this, we're confident with our decision here.

So a new account on bitcointalk is abuse and abuse? what the hell? The fact that I registered with you two days ago is also an indicator? that is, any new player can be blocked and you will charge him with abuse? aren't you funny? I played for the first time on your site, and I can say with confidence that you were mistaken.

I have never been registered on rollbit up to this point, and have not heard of it at all, I was looking for a crypto casino in the gambling section and came across rollbit, but unfortunately they think that I am an abuser, how so?

looks like they are confident in their decision and the only thing you can do now is either continue complaining here or complain to their license provider regarding this issue.

@Rollbit Razer, quite glad that you could reply here, It would have been nice to see how you can detect abusers but I'm sure it would pose a risk to your process of how you catch them.

Of course, I believe that they have a reputation, they pay money, etc., but what happened to me, I am 100% sure that this is a mistake, a sports betting abuser would not play in a casino, if the purpose of an abuser is to play in a sports book, however, I was sitting playing in a casino, risking my money, and immediately making one bet on the NBA, they classify me as an abuser.

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I use a translator, some words may not be translated as I need.

The problem is it's not your "bitcointalk" account.

It's because you are getting prohibited due to abuse and then opening another account again. If the player are getting banned due the abused or something like broke their team & condition, that's mean they are no longer to be accepted for the service.

If they broke another rules by opening new account while he already being banned, casino are gonna to block you again.

I had never played anything on rollbit before this time.

What's the deal anyway? I came here to deal with the situation, as a result, everyone writes that I am to blame, not knowing the whole situation, there is no evidence, there is nothing! holydarness" and "Pmalek". The rest just write here to work out their signature company?

They can easily do that because they can trace the location of the IP and the devices their payers are doing, when two accounts are using the same information it will have an alarm for that account, of course, they cannot do screenshots to post here, but if OP wants it they can ask a trusted third party to do that Betcoin.ag has done that by undergoing this party mediation through askgamblers, its up to OP if he wants to pursue this.

Unfortunately, there is nothing you can do to prove this. It's basically your word against their's.
The casino, on the other hand, could have given you a chance to prove you are not the same person as the one they suspect to be your alt by asking both of you to submit your documents and verify your identities. I don't know why they didn't do so before permanently banning your accounts!
Right now, I don't see how this case can be solved without resorting to mediation!

They just know who they are dealing with based on the information generated by their security system, so they do not bother to ask for documents although its necessary before banning the account, they seem confident that OP will fail in their KYC, and I agree that OP's only recourse is a third party mediation he can prove his innocence or prove that Rollbit is right all along.

You came here to try to get paid.

Lot's of players do this.  Some of them are victims of scam casinos, some are trying to scam the casino.

You have a lot of red flags, like how you tried to bring attention to your slots play and not the sports bet when obviously it's the sports bet that's the issue.

I think you have some way of getting ahead of the live line changes, and you did it for your NBA bet.  Rollbit flagged your single live bet win and cashout attempt, investigated, and found a link to your previous accounts where you did the same thing.  

Personally I have an issue with the way so many otherwise reputable sports books continue to allow themselves to be exploited with live bet lines lagging somehow, which in turn forces them to seize funds to discourage it.  But if you're going to come here and lie about the situation, I wouldn't expect much support.

That's the deal anyway.

At first, Signature Company doesn't require participants to post on the Scam accusation board. So, whoever writes here, writes with genuine interest. I hope you got it.

As You can see, They are confident with their decision. They accused you of creating multiple accounts and said your old account was banned from their casino while you claimed you did not play there before. Is there any possibility that someone from your house/office uses Rollbit using the same internet? Or, Did you use VPN to register or play on Rollbit? Those could be the possibility if you did not lie. Still, If you are also confident, You can file a complaint at ask-gamblers or whatever mediation service they support.

@Rollbit Razer, Would you mind cooperating with 3rd Party mediation service, as OP claims he did not play on Rollbit before? If so, Which Mediation service do you guys support? Of course, we don't want to see a bad reputation on your platform.

I used Russian vpn because our state banned this site because they don't pay taxes. There is no vpn ban in their rules. However, Russia is not part of the banned countries, and without a vpn I physically could not enter.

I am sure that they will not have evidence, or they will replace them in order to defend their mistake and reputation for my ban.

How sure are you that they don't have evidence or they will manipulate it to justify their mistake if there is, it's your call to get a third-party mediation like many of us here recommended because it's unlikely that they are going to change their decision because they have their security system in place to track double accounts and they can only show this to a party who they trust if you want to proceed you can message sites like askgamblers.com they have done this in the past or this thread will remain open and unresolved but likely in favor of Rollbit.

Since this case involves an issue with sports betting, I don't think Casino Guru and Ask Gamblers will consider it. I remember they only handle casino disputes looking at some past cases. You will have to find someone else. Some services that were mentioned before include The Pogg, Casinomeister, and Gamblescope.

I don't know anything about the quality or neutrality of their services, though. That's something you will have to check yourself.

Isn't it easier to provide some evidence here? or at least write something on this occasion in this topic, I'm sure that they don't give a damn and they won't write anything else here, they have such an attitude towards the players. Yes, you are right, my case is related to stakes and asgamblers will not deal with this.

To be honest, for this typical case.

There always both side providing explanations:
- The casino: Thell the user is abusers or make some activity against their rules.
- User: Tell them they not doing anything.

But, I always see from the type case. It's not really new for me, if there has some case against the casino from "Sportbook" side I don't know why I more prefer trusted the casino rather than a user.

Because It's always the ones who has problems are always sportsbook users. Meanwhile, it's really rare to see any kind of problem against the casino from "CASINO" user. I have some activity in 'RollBits' withdraw more than 1,000$ without any issue, like If they want to scam people why not just chasing an account with huge money rather than a small one.

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Another reason, why most of casinos never reveal any kind of proof (or there has some terms & conditions they can easily block/shutdown your account without any explanation). Because they don't want how the detection system are getting reveal to avoid sportsbook abuser user are easily to passed that.

I understand that they pay, etc., but they clearly made a mistake with me, and I didn’t break anything, I don’t know how else to prove it, it’s just nonsense, they themselves clearly don’t want to participate in the branch, and at least somehow contribute problem solving. starting with the fact that they just blocked me on discord.

Why are you wasting your time here? If you are confident about your case, Go and open a file on the mediation service that they accept. I've asked their support team if they allow VPN usage. Their answer was "We respect the privacy of our users, so we therefore allow the usage of VPNs. However, we do not permit their usage to circumvent our Terms and Conditions related to country restrictions." So, Yes. They allow VPN Usage.

But, If you are from a restricted region, but are using a VPN. You violating the rules. if you used a Free VPN and its IP match with someone else IP, It's not Rollbit's fault. There is no way you can prove that this account is not yours. They blocked you because of your misbehavior. You could ask them politely, and you may have a better chance of getting a response from them.

It surely would be easier, but you won't find many casinos willing to share any sort of evidence publicly for everyone to see.

If you got that opinion about Rollbit, even more reason to request a mediator to step in and take a look at your story and the evidence the casino has against you. The way things stand now, you are not getting your money back as Rollbit believes you are guilty. No one here can possibly know if you are or aren't.

I do not trust they have scammed you 255$ or they can scam this type of amount even multiple times of this amount. I think they are right that you have abused their system that's why they have blocked you. Can you record the proof on video and post the link of the video here to see what's going on. As screenshot can be manipulated easily.

OP claims their account has been banned, so there is nothing to take a video of. All they could do is take a video of unsuccessfully trying to log in to their account.
Rollbit Razer has already posted in the thread, saying they are aware of the player's activities and that they have had accounts on Rollbit before that have been banned. Since the previous account(s) got banned for sports abuse, it safe to assume the most recent one was also banned.

The only question that remains is whether hugarden2 is the person Rollbit suspects them to be. 

I think rollbit should be flagged as a scam because they don't want to give any comments intentionally, they play games and refuse to solve the problem. I can assume they don't have any evidence.

Except that they've give a comment (https://bitcointalk.org/index.php?topic=5447740.msg62046598#msg62046598) regarding your issue, their security and anti fraud detection system matched your ID with known accounts evading sportsbet limitation. That's their final say, I think. You can't demand them to give detailed info of their detection here for public to read.

If you still want to pursue this matter and sure you're the right side, you can do what Pmalek suggested by contacting a third party mediator. I took a quick glance and didn't find them on thePogg, gamblescope, casinomeister, and askgamblers, though. They're on CasinoGuru, but CG are not handling a sportbet-related disputes.


AskGamblers accept and intermediate sportsbet-related disputes, but Rollbit isn't on their list.

I have sent a PM to Rollbit Razer and asked him directly which mediation sites unsatisfied players can turn to when it's a matter of sport betting-related problems.
If he replies with some useful information, I will post the information here.

I share holydarkness' thoughts and believe they said what they wanted to say.

I do not think any gambling site is suspect without any valid reason. They may use several factors to detect the same (similar person). As they have already aware of the OP and claim OP had accounts earlier that would be enough to ban an account for having multiple accounts.

Have you got any reply from Razer? He was online a few days ago to address an issue on different thread. I think if they have a mediator to facilitate sportsbet disputes, he would have told us.

Judging from OP's lack of activity, maybe Rollbit's final say on this case has a truth behind it, but an info about sportsbetting mediator for Rollbit will be a nice info, given recently there are several active and open case against them.

No. Rollbit Razer never replied to me. I sent the PM on 12 April. I doubt he didn't see it. I guess he didn't consider it important to respond and inform me about that. That's on him.

This is a copy of the message I sent to Rollbit Razer:
 

Perhaps OP wasn't telling the truth or he gave up. He hasn't been online for 10 days.
Since Rollbit Razer didn't want to reply over PM, all I can do is ask one more time publicly: Which mediation service(s) can players contact if they have a sports betting-related complaint?

Yeah, he should have seen your PM. Perhaps his silence was because there were no ADR that mediate disputes against them. That'll be quite a rather unfortunate situation for the other case I was attending. Without an ADR, the accuser could only relies to the licensor if Rollbit didn't answer to that thread --same situation for OP of any other future cases. I might will ask the same question you asked here on that thread if they ever replied there again. Thank you for this.

I see it as a big flag not wanting to disclose such information. In that case, I can only recommend that players get in touch with the licensing institution directly and ask them what to do next. In Rollbit's case, they operate under a Gaming Curacao (GC) license.

The official website and contact form unsatisfied players can fill out is below:
http://www.gaming-curacao.com/#section-contact

Yeah, feel free to ask Rollbit Razer the same thing if you think it will help to find the name of the service.

rollbit.com is scam site
referral employee always leave long several quotes.
just do withdraw user money.