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What happened:: I deposit $7.5k on Stake. Go to withdraw. Do not allow withdraw of the $12k I now have. They ask for KYC. I provide all requested documents multiple times and they deny everything I send and do not tell me why. YES I followed all of their requirements.

Scammers Profile Link: https://stake.com/

Reference Link:
Amount Scammed: $12,500
Payment Method: Crypto
Proof of Payment: https://www.talkimg.com/images/2023/11/22/FKmia.png
PM/Chat Logs: https://www.talkimg.com/images/2023/11/22/FKNjW.png
https://www.talkimg.com/images/2023/11/22/FKFPm.png
https://www.talkimg.com/images/2023/11/22/FKtx1.png
https://www.talkimg.com/images/2023/11/22/FKTol.png
https://www.talkimg.com/images/2023/11/22/FKEOJ.png
https://www.talkimg.com/images/2023/11/22/FKsCC.png
https://www.talkimg.com/images/2023/11/22/FK3vb.png
https://www.talkimg.com/images/2023/11/22/FKkiv.png
Additional Notes: I do all they ask for weeks! I provide all documents. The email team tells me random thing that do not make sense. They ignore me. They do not respond. They refuse to answer questions. I have followed all of their instructions many time. I do not know what to do anymore.
I have many more conversation. I just provided that for sample.
 






Stake scam my $12,000. I send 4 selfie, 3 proof address, 2 proof of funds. I keep doing everything they ask. I have no idea what to do. Anyone have idea?????????

We cannot give you an idea unless you show us something and follow this format, including everything you have there, screenshots of conversations, deposits, and what they are accusing you of.
You don't come here accusing a casino of scam, without a piece of detailed information about your issue, my guess is multi-accounting, so let's see if it is, by giving us all the information.

so they asked you to perform a KYC, what was the reason for the KYC? Have they verified the documents you have sent them? what exactly did they say after you sent what asked for? as robelneo has mentioned, provide detailed information about your issue so we have an idea of what the context is.

follow the scam accusation format robelneo has posted to properly present your scam accusation.

We don't have idea because you just have said they are scam plus those process of verifications that you've been through. There's no clear scam on that if they ask you for it because majority of the casinos these days are asking for it when they detect you do something suspicious on your account. Or the funds that you have just deposited seems to be suspicious for them. I don't know how they do that but it seems to be like that. They're obeying the rules of their government to detect money laundering if they're being used for it. You have the idea what to do and if they will ask for more of it, you just have to comply since you can't do that much on it but to follow and obey if your funds are there. Otherwise, it could be the reason robelneo said about multi accounting.

Tell us why they ask you to do KYC, or when they started asking KYC, or when they keep asking you selfies that it take 4 times already.
Don't ask us any ideas when you didn't even tell what completely happened, don't make us fortune teller by any means.

Hello, will post all details when I return to home computer. Should I edit my OP for update? They have accused me of multi accounting (not true), claim my selfie were blurry (not true), deny my proof of address (do not say why), deny my proof of funds (do not say why).

Should I post entire transcript? Is very long. All seem to be auto generated response.

If you ensure that all your information is clear and correct, you shouldn't typically encounter any issues. However, I was surprised to find that sketa now requires a selfie for verification. Is this an indication of disarray in their rules as they grow more powerful? I've never come across a situation requiring a selfie before, so I find this quite strange. It seems that sketa might believe they are now powerful enough to dictate their own rules :'( :'(

Yes, edit the opening post with these updates according to the format given by robelneo, someone will requote your image for visibility as newbie's post can't show image. For the log, please also do it in screenshots so people can be sure it's an original chat log and not an edited script. Please upload them to talkimg (https://www.talkimg.com/), it'll make the quoting for visibility easier. Don't post anything sensitive, though, cover sensitive entries if you can.

Follow these guidelines for passing the selfie verification properly: Guidelines for taking a selfie with an identity document (https://help.stake.com/en/articles/7916730-guidelines-for-taking-a-selfie-with-an-identity-document)
Check these articles to complete the proof of address and source of funds verification with the acceptable documents:
• Acceptable documents for proof of address (https://help.stake.com/en/articles/5328375-acceptable-documents-for-proof-of-address)
• Acceptable documents for source of funds (https://help.stake.com/en/articles/5328395-acceptable-documents-for-source-of-funds)

These verifications are a bit complicated. You have to do everything carefully. They identity verification department will reject your documents if they think you have tried to manipulate the documents. So, upload the real documents.

Well, normal. No one controls them and they do what they want. The richer they are, the bolder they become

This is the typical bullshit of the casino. I don’t understand what’s the point of asking further KYC and to an extent of asking even source of fund and address while they will not use it to verify other account identity.

They are just collecting KYC for the record while the KYC itself is useless. They should just confiscate the bonus and refund the original deposit and not fully extend the waiting for KYC that will not gonna change their decision.

I don’t want to be the bearer of bad news but it’s very hard to win a case against casino when it regards about multi account and bonus abuse because there’s no way to prove that you didn’t own other account while they have digital record of connection such as IP address and same device login.

There is a proper methods to report scam site which robelneo already explained to you and you want people to help you without knowing the reasons and where to fall in to start assisting you. One thing I don't always like what gamblers does is that they always make account without passing kyc probably if they made deposit and started gambling at that point there will be no issues but immediately they have a serious winning to withdraw it the site in question would start requesting for their details at this point passing kyc is very difficult because the site will be very sensitive to detect errors or mistake to limits you from having access to the site. Note before going to signed up any sites always read their terms of service to ease you from stressing yourself. If I am not mistakenly they have ann thread or possibly contact their manager to help you look into this case with your solid evidence.

I try to upload to site and it keep saying all of my images are too large. I also have very long conversation. They will not allow withdraw of any money and I do NOT have multiple accounts!



I did not receive bonus. I do not have multiple accounts. There is no digital record such as IP or same device login.

Quoting for image visibility

OP, as it is not stated on the screenshots above, may I know these below:

1. Why can't you provide a utility bill? Taking a glance at their article (https://help.stake.com/en/articles/5328375-acceptable-documents-for-proof-of-address), they don't specify that the utility bill has to be in your name, does it? And if you somehow can't get your hand into it or they require it to be in your name and it doesn't, there are other documents that can be used instead of utility bill. Has this been tried?

https://talkimg.com/images/2023/11/23/FprZc.jpeg

2. Why can't you upload govt. issued ID instead? Understandably not everyone has a passport, but govt. ID are accepted as document to prove your ID (https://help.stake.com/en/articles/5886574-acceptable-documents-for-proof-of-identity).

https://talkimg.com/images/2023/11/23/FpVD2.jpeg

---

Do you aware that this part of your post is contradictive?

In order to win a case against a casino, any case against any casino, or any case at all, that someone has to be innocent. Otherwise, they're guilty. Simple logic. For the case of multiacc, that someone has to be not owning another account. If the casino has a record of same IP address and same device login, a.k.a. same device fingerprints, that's big likelyhood that the accuser were indeed multiacc-ing and thus guilty, thus shouldn't win the case.

There shouldn't be any case where an accuser with multi-acc won a case when there are heavy incriminating evidences of similarities.

1. I have provided other documents that follow those rules and they have all been denied. Later I can try to find in the conversation where they have ignore me asking why they were denied. I ask email and live chat and everyone ignore my questions too.

2. I have provided 4 selfies of me holding my ID, with piece of paper of date, my account name. The photos are very clear. Not blurry. Every time, they say are blurry. I also provide picture of my ID too.

Please do and provide it here if you can find them, they might help us understand the situation better. May I know why can't you provide a utility bill?


Just to be sure we cover every ground, how possible is it that the blurry quality is because the image got compressed too much? Did you compress it to meet their maximum upload size? Can you perhaps snap them with different device? Or, something more simple, have you look at the image you uploaded again? Were they still clear?

I'd be very happy if I can invite their representative here and they can answer directly, but unfortunately this is Stake, one of the most out of reach casino, they barely reply to invitations. Nonetheless, let me try to notify Symphonized (https://bitcointalk.org/index.php?action=profile;u=1928906)... if he hasn't been aware of this case already, he's the one in charge of forwarding cases on this forum to Stake's team.

We cannot side any of you yet without knowing the reality in what is actually transpiring between you if we are not well evidenced, but if i may ask, have you taken this first to their ANN discussion thread before making a scam accusation on them, then how are you sure that you're making the exact provisions to what had been requested of you, sometimes we keep doing what they are not demanding from us while we are leaving behind what they demanded, we should be responsible for such case, check the informations and documents presented again to be sure you're doing the right thing.

Tell us how is this helpful at this point? Or at the very least, how is this important?


Read the thread again to be sure you're understanding the right thing, because I don't think you've read them. The very thing being discussed right now is that OP was not able to "making the exact provision to what had been requested of him", namely utility bill, and what we try to find out is why was he not allowed to provide other documents and/or why can't he provide it.

It’s bad that crypto casinos require so many documents.
But this is the reality now, now it has become the norm

Sorry to not respond to other post but I check in and see this and laugh. You are missing the point (no offense).

I send them all document they ask for. They refuse to KYC my account and provide me no information for why.

I will try to provide updated screenshots soon. I have so many it take awhile to find.

This is very time consuming process over the course of a month.

Has anyone from the stake try to reach you? I've got a reply from their representative today, informing me that they're well aware of the situation and have forward them to the staff.

I have finally made some progress with the complaint@stake department. They are much more clear with instructions and situation. I am hopeful dealing with them. The accounts@stake is an absolute pain to deal with and they still have not acknowledged any of my questions weeks later. Thank you for reaching out. I am hopeful now. I think the complaints department will be able to help me.


I however will keep this topic up until situation is resolved. I will fulfill my agreement to them and I hope they do the same.

Bad luck brother🥺🥺😭😔

How did you cope with the utility bill requirement finally? It could interest many people experiencing the same issue. We see that almost every week here, so I guess they have alternative paths if they are honest and really willing to give customers deposits back, along with their winnings if they didn't cheat them. BTW do you think opening a thread here has changed something to your case or it's just because of your mails and your tenacity.

still no progress guys. I have uploaded updated selfies with my ID , front and back, a utility bill for my address (not under my name because I do not pay utilities) and a bank statement from visa. this is on top of all of the other documentation provided. selfies are 100% clear with requested documents. they do not tell me what is wrong. they just deny deny deny.


so far i have uploaded

- 6 selfies (all clear)
-4 documents with proof of my address
-3 documents with the proof of my funds.

can anyone tell me what is going on?

also can anyone direct me to where it says on stake ToS that i need passport to use their site?

i would say no one ever use stake. all of my selfies are clear. they say they are blurry. i ask what they cannot read. they do not tell me. i ask third party if clear. they say yes.  i honestly have no idea what to do at this point. i have followed all of their request. it seems as if solution does not exist.

please can anyone tell me what to do?



no one with competency. they keep telling me to retake selfie and claim it is not clear. the selfies are definitely clear. i have retaken 6 times now. it is endless process.

send selfie> denied > i ask why> “not clear”> i ask what not clear > they insist i retake selfie > i retake and send selfie> denied > i ask why > “not clear” > i ask what not clear > they insist i retake selfie > i retake and send selfie

this process has occurred 6 times now. website is clear scam.

I can understand your frustration, but let's try it one more time, this time through another method.

I don't think that's purely Stake's fault, becauase as far as I know, casino let a third party verifier to perform the KYC to ensure their client's privacy [their staff won't be able to look at the submitted document], so most likely than not, the one that reject your submission is the third party verifier. If I may suggest a drastic step, perhaps we can escalate it to casino.guru, see if their intermediation can help verifying the documents.

Do you need some guidance on escalating case to casino.guru?

6 selfies lol. That's very unprofessional and frightening to be honest. No fair and professional casino would do that. I don't understand how this casino can keep its license in serious countries by acting this way. I guess you've made some winnings through sport bets, right?

maybe i will be taking you up on this offer. on my seventh selfie attempt i pass level 2. am now struggling for level 3 and 4. i have send in 7 total documents fulfilling all of their requests and they ask for more. i am running out of documents to send. i keep requesting more from listed sources and they keep denying all of them. will provide more specific updates soon.



yes but they froze my account before i even made winnings.

special number was 7 clear selfies for verify 2!!! very scary from stake

What do you mean by freezing your account? You mean they've not just locked your withdrawal feature but you can't neither place any bet or play at any game anymore? If you've undergone a total blockage of your account and not just a simple withdrawal denying, I'm not surprised of your difficulties and I feel it's not a third party issue only, unfortunately. Don't give up though.

If your bets are sportsbetting related, then you should directly go to askgamblers, casino guru will not handle sportsbetting related issue, even if your issue is with KYC and the account itself instead of betting.

I have provided the following :

-bank statement
-credit card statement
-additional line of credit
-a loan
-utility bill
-various other documents

they all met the requirements by stake verify 3 and 4. support is not helping whatsoever. i do not have any other documents i can provide. what am i suppose to do?

Have you try to ask askgamblers to help you with this case, i.e.: submit your complaint to askgablmers? They might be able to help get this KYC moving

i will try this now. any tips for when i contact them?


it is withdraw denying, not total blockage. i can assure you this is not simple issue. i have verify many kyc in my life on many websites and many crypto exchanges and this is the most blatant attempt at a scam i have ever seen.

Umm... today? AFAIK, they're available 24/7, at least for submission purpose. Or, if you're not in a hurry, whenever you deemed fit will works too.

i have opened a case with casino guru now. they seem to be able to be helpful in resolving similar issues.

Your bet were sportsbetting, correct? On that case, although the issue you have was KYC and not the betting activities themselves, I think CG will not handle the case. CG does not intermediate sportsbet-related cases. You can try to pursue the path and see if they'll help with the matter, but I think it'll be better to also try AskGamblers to look into this, as they accept sportsbet-related issues.

Maybe Casino Guru won't be able to do anything to solve your issue quickly. There are similar complaints like your one on CasinoGuru. I have checked the replies in a similar complaint there. Perhaps, you will receive the same response like this from Stake representative regarding the level 3 and level 4 KYC verification

---

They have accepted OP's complaint as it is primarily related to the KYC verification. You may observe the progress of his complaint here: Stake Casino - Player’s withdrawal delayed due to KYC process. (https://casino.guru/stake-casino-player-s-withdrawal-delayed-due-to-kyc)

let’s go guys! thanks for linking my case. hopefully this will bring awareness to all about the stake scam. they have had my money locked up for over a month now!

Has there been any update on this situation? A bit alarming for a casino/sportsbook that deals with millions of dollars to be closing an account for mere thousands, without concrete evidence. Hope a resolution has been reached. I couldn't follow any officials from stake addressing to the situation in this thread.

There is no progress of the KYC verification problem of OP. The complaint is active on Casino Guru (https://casino.guru/stake-casino-player-s-withdrawal-delayed-due-to-kyc) with the involvement of all parties (OP, Stake representative and Casino Guru team). Stake representative has provided the details again today of the acceptable documents for the level 3 and level 4 KYC verification. But OP said that managing those documents is impossible in his region. Seems like it is going to be a long process, or a never ending process.

Thanks for the link, I am following the case now. Hopefully a resolution is achieved soon.

exactly. if you take notice, stake has dodged nearly all direct questions asked by casino guru.

it has been 25 days since stake has last replied to an email to me as well. i currently have lawyer who is able to assist me for process.

Finally the casino representative hasn't talked about any third party issue, and he seems to have a full access to all the informations of OP's KYC procedure. We could notice that he is using the words "we" and "our team" and not "our provider" or "they", in addition.
The case is now open since one month there, and they've only replied 2 times, the second time just to repeat they require more documents. But they still haven't explained why they need all those documents while Casino Guru seems to have already independently checked the documents and OP identity without finding any weird things  :-\

https://casino.guru/stake-casino-player-s-withdrawal-delayed-due-to-kyc

Last but not least, they are not able to give any contact to deal with his lawyer... ::)

exactly. my documents are all perfectly fine. seems they just want more documents, which i will give them. stay tuned.

The pace they are "processing" the KYC is disgusting, these deposits are from November 2023 and we're now in January 2024.

i am still fighting the good fight. please everyone check in.

https://casino.guru/stake-casino-player-s-withdrawal-delayed-due-to-kyc

Rest assured that we are still overseeing your case, although in silence, as the process is now completely at the hand of CG, and given the sensitivity of the case [KYC and ID being involved] the best course right now is through them, so you're already on the best path.

please community support my ongoing struggle against these scammers. i am awaiting more documents. as you can see from stake’s responses on my thread they are not being responsible at all and their service is pitiful and a big joke!

This is unacceptable. There's no reason for a book to hold your money hostage for over two months. I wish you luck in recovering your funds.

Too many people accept the terms of service and allow a book to confiscate deposits. If the ToS says that you can shoot a person, it doesn't mean it's legal to shoot a person.


This is too intrusive.

SoW is one of the standard practice of casino for AML, it's not just stake that ask for this, many other casinos also require the same for their advanced KYC verification. The whole process of this verification and why they keep rejecting things though, is not standard.

Unfortunately, we can't help you in your issue. First of all, Stunna is inactive in the forum. And the active representative of Stake won't be able to do anything. If I'm not wrong, then the KYC verification process is done by a third party service. It has been almost 2 and a half months since you are struggling with the KYC verification. Have you ever tried to gather and verify those documents as the way they are asking for it? I can see that Stake also accepts stamped letter (https://help.stake.com/en/articles/5328375-acceptable-documents-for-proof-of-address) from educational institutions. Isn't it possible for you to get a stamped and signed letter from your educational institute?

I agree with you, especially since it's written in their T&C they only require KYC documentation "to determine the identity and location of a Player."
However, source of funds and source of wealth have nothing to do with the identity and the location of one customer.

https://stake.com/policies/terms

Actually their T&Cs only allow them to ask proofs of funds and wealth in case of money laundering or terrorism financing suspicions, they call it "Enhanced KYC diligence" but they've never talk about that till now. They've just accused OP of multi-accounting from what I read (https://bitcointalk.org/index.php?topic=5474855.msg63198689#msg63198689).

https://stake.com/policies/anti-money-laundering

Does anyone know what happened to Stunna and did anyone replaced him in bitcointalk?
Last time he logged in in July last year and I think he was very active in forum and helped resolved many issues with customers.
I would not call Stake a scam but maybe they made more strict terms in last few years.

Although source of funds is included in the ToS of most of the crypto sportsbooks, there are sportsbooks that do not ask for source of funds. The rules seem to be the same everywhere, but invoking this rule differs greatly from sportsbook to sportsbook. The AML seems to be nothing more than an excuse looking for a way to take funds. All books seem to have a rollover. If someone is money laundering, it's obvious. They will 1x roll, or a small rollover, for a very large amount. Books in the UK and US ask for selfies but some of these books in CR ask for a video selfie. Your chances of being asked for proof of funds is higher at a book with a license in Curacao compared to the UK or US. It's suspicious when a Curacao book is intrusive for an obvious case where money laundering isn't involved. By taking a look at his deposit amounts and dates, there's no money laundering going on.

Probably taking a time-off as Stake has a couple of representative for different sectors; marketing by Carollzinha and Symphonized monitoring threads on this board. And yes, someone replaced him in bitcointalk... well, kinda. Symphonized is the one in charge of forwarding every open cases against them to their team.

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This part, I have to agree. Though SoW is a common practice for AML investigation, I don't think OP's case require for such high level of verification. If they suspect him of multi-acc, the standard KYC is more than enough to prove this. They arguably can ask for a video verification [with live video call, not just a selfie] if they doubt the originality of OP's document, but SoW should not be part of this investigation, let alone keep rejecting it.

I'm pulling for you but don't spend too much money on a lawyer. CasinoGuru, AskGamblers and ThePogg are the three with a possibility of helping. If this goes to Curacao, you will not win there vs. Stake. Decided to edit some of this.

As holydarkness has said above, Stunna maybe on leave from Bitcointalk account as they have other active representative who are forwarding the issues to the relevant department. But those representatives aren't engaging in the accusations directly to give some light in the accusation. Which is a bit strange. Stunna was giving replies to the complaints when he was active.

This isn’t a scam, but OP's inability to complete the KYC verification. However, their KYC policy is strict now. OP might get some solution from Casino Guru as Stake representative is replying there on time to time.

Don't you think that Stake is going way overboard with this? There has to be some common sense involved. It's not that complicated anymore to catch guys that multi-account. Everyone is profiled and the software spits out betting patterns. Since the books share information maybe he was red flagged elsewhere. It just seems way too long. Bot use, steam play, markets played, it's all there to compare.

[This also reply to a topic brushed on your original post above, I was about to reply that earlier, but I have to take care of some things]

If I may assume, the KYC was not because OP is accused for multi-accounting, it's sadly a preliminary step to determine if OP did abusing multi-account. Casinos require KYC prior to investigation so they can match the ID of the user with their blacklist. So, after OP finished the KYC --if he ever managed get to it-- that's when they will look deeper into the account. It's normally just take few days, a week or two perhaps, so yeah, this case is way too long.

uploaded new credit card statement… awaiting verification again

What a coincidence it's exactly the third month since you opened the thread based on my time stamp, based on the screenshot you provided and the ongoing discussion, it's not a case of scam it's the verification process that the delay was caused by verification on the part of OP I hope OP with this you can finally verify your account, this is also going to everyone who will deposit a big amount to always ready your document and make sure it is complete to what a casino will be asked to avoid this kind of scenario.
I hope it goes well this time and turned out that your account is clean.
At one glance it's not good to see a title with the name of the casino that has massive advertising implying it's a scam, although there is no connection, and you have to read the whole content to understand the situation, but it still looks ugly.

Not quite right. The situation is: OP tried to submit several times, each through long processing time, their verification team keep rejecting his documents for reason that goes in round. The root of the problem itself, according to OP, if we may summarize it, is that they made it near impossible for him to verify himself

correct, thank you. my english is not best so sometimes i use translation. so sorry if situation was made complicated.

another credit card statement denied for no reason. it is more than apparent that stake casino is a complete scam. i am losing hope. there seems to be NOTHING i can do.

I can see that there are three posts pending for approval on CG and are currently set as private, were you inquiring the reason of rejection in one of those posts? If you did, let's wait for Stake's explanation on CG. If you didn't demand an explanation for the rejection in any of those posts... well, make one.

i did. i guess i will wait for another response. i have no idea what to say anymore. it just seems like they will reject any and every document even though i have done exactly as their list mentions.

this is horrible. they claim my latest credit card statement was low quality however every single detail on it was visible. every single word. i have no idea what to do anymore. i sent the statement to casino guru so hopefully they stick up for me here? their response is nothing but twisting of the truth as usual.

all this posts about Stake not paying or frozen accounts with big amounts  is really alerting and discouraging
i dont feel like keeping big amounts in stake and also i feel discouraged

what i find it weirder is stake staff always starts by accusing someone for multi accounts  then after they are proven wrong they start accsuing for another things

Usually I will try to reach casino's representative myself, but given stake's representative is... well, that, I can't reach them to get this matter handled. So, even though I am not sure if will help, but let me try to bring this matter to BTCGOSU's attention and hope he can help.

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efialtis, do you mind to look into this matter and perhaps you have someone from Stake's higher-ups on your contact? In brief, OP's KYC files are kept being rejected for unclear reason. If you don't mind, perhaps you can try to reach Stake's representative and have them jump into the case, hopefully they'll see to it that the KYC is cleared or at least being treated fairly?

thanks for the help man. the situation is dire. no matter what i send to stake they deny it and provide no reasoning as to why. i am seriously at a loss for words. i wish you could see my documents and you would understand something is very fishy here.



yes, the rumors and warnings are undoubtedly true. definitely do not keep large amounts of money on stake. i have already warned plenty of people and will continue doing so. i am now convinced this is nothing short of an attempt to steal my funds. i’m having a hard time even justifying sending stake any more documents at this point.seems my efforts should now go into altering people about this blatant scam. it’s amazing celebrities endorse this scam.

I just read the latest open-for-public posts on CG. I understand correctly that the purpose you tried to achieve by sending them an unopened envelope from your bank is to prove that the bank issues a letter to your name? Do you provide another image with the content of the letter being on display?

Also, I have to admit that this case is a tangled mess where it's hard to keep track what document has been submitted and rejected... over and over. Have you tried to provide a bank reference letter? Or is it the document being previously discussed that you can provide because Chilean bank can't issue a stamped letter without the presence of a notary?

I gave a look and they did not mention any stamp or signature requirement

https://talkimg.com/images/2024/02/28/fdjHW.jpeg

yes i provided another image with the content on the letter of the other side of it. i have sent an overwhelming amount of documents that have all been denied and they don’t address anything.

their response was twisted in order to make it seem like i am an idiot who is just sending bad documents when i have sent tons of legit documents.

yes here in chile a bank reference letter like that is not possible.

To confirm and be clear, you're sending them the front side of the envelope, the back side of the envelope, and the content of the envelope, every single page of it? And nothing is covered or obscured by anything like what their representative claimed on CG?


Regarding the Chilean bank, can you get a simple statement from your bank containing your full name and addres, the date of your account registration and the account type, and the date of when that statement is made, printed in a paper with the bank's letterhead. No need for a stamp or signature.

correct, i have sent around 7 or 8 documents total. ONE of the visa statements simply had my balance covered up but everything else was visible. the rest of the documents were shown in their entirety. the utility bill was not in my name but the support told me that was fine and to send it in. now they use it against me publicly.

that makes me weary about exhausting the bank letter avenue. they clearly say the bank letter must be signed and stamped, when i send documents i send them and follow all of their rules to avoid any problems.i don’t want to knowingly send documents that are not following their rules because as you can see they use that against me and distort the situation to make me look irresponsible.


 they never addressed why around 5 other documents were denied. they only addressed the ones with clear errors and blew the errors out of proportion.if i send a document with clear error (not signed and stamped) they will begin to focus on that for the next month.

i want focus on my most recent documents that match all of their criteria.

so ridiculous. casinguru says they can read the document but stake cannot. stake is also taking days to deny all of my documents dragging this process along even more.

i was hopeful about this process at first. now it just seems like there’s nothing i can do

https://casino.guru/stake-casino-player-s-withdrawal-delayed-due-to-kyc



DENIED AGAIN


Can anyone tell me what is going on? can stake really just deny all of my documents for no reason? does no one hold them accountable?

i have now opened cases with ask gamblers and the pogg. anyone have any other places i can go to file a complaint against stake?

I can't see how opening a case on AG and Pogg will help if the one on CG doesn't help. They'll most likely give same response as the one they give on the current arbitrator. At this point, it probably will be better if you raise a complaint to their master license holder. They're with antillephone, so the complaint should be sent to complaints@antillephone.us. If you needed it, you can read more about filing a complaint on this useful guide (https://casino-howto.com/blog/how-to-file-a-complaint-to-curacao-antillephone/). Mind that, if I am not mistaken, their response time is three months.

Alternatively, you can raise a flag against them to warn other user if you want to, but if I have to be honest, I can't find that flag type-2 and 3 cover a correct basis for your situation, so I don't think DT will support it [you'll need three DTs supports for those flags in order for it to be activated].

please check recent posts in casino guru thread. they have stated that i need a utility bill in order to get my funds back now. i do not have a utility bill under my name. they are asking for impossible documents.

https://ibb.co/njwjvXy



i cannot post image for the life of me, can anyone help?

If mediators are positive with your documents and still fail to accept them, you should start to believe that this is just a scam attempt from them. If a person is asleep, you will be able to wake him up. But, if he pretends to be asleep, you won't be able to wake him up with whatever attempt you make. The stake representative is not active in this forum. Only their campaign manager, Carolzinha, is active, but she is unlikely to respond to these scam accusations topics.

Scam accusations against Stake are normalized here because, most of the time, we find out that the user was violating the rules. So, other forum members do not pay attention to these scam accusations. There are a lot of people who have worked with Stake before, and they probably still have contact with them. You can request them to check this thread and ask the stake team if they can do anything. You can contact Efialtis as he is one of the people who may have contact with Stake.


I helped you with one merit, and your image should be visible now. Use proper image tags and resize them as well. Edit: Use talkimg.com to upload images. Moreover, Can you ask them if they accept scanned documents? If so, go to a shop an scan those documents.

thank you sir. you are very wise.

check this out from stake. comical at this point.


https://www.talkimg.com/images/2024/03/07/y3tfT.png

Please resize your image here and in the OP as well so it looks good. It is taking forever to load these full size images.

I understand, the situation but they won't. Please ask them to talk with their support head and ask what is the solution for such case. Because it is normal thing that everyone in the house does not have their name on the utility bill. If I live with my parents and if they pay the bills, it will be under their name and not mine. What is solution for that?

The possible solution could be, you have to provide your ID where you have your parents name and then again provide the utility bills which is under your parents name. I don't know if they are going to accept them or not. But, they should have a solution for this. Every gambler does not have their own home under their name.

just resized. hope is good.

in this case my utility bill is under my landlords name. i have explained that to stake plenty of times. you can see one of the examples in OP images. its explained on casino guru as well. explained to email. i have literally explained to them almost 10 times now.

Done that, which is why I said I can't see how opening a case on AG and Pogg will help. There's zero guarantee they'll be more attentive on AG and Pogg than on CG, or that they'll give any better response.

---

Theoretically, you can zap them or prick their finger [or hit them in the nuts], see if they can still pretend to be sleeping after that, LOL. On a more serious note, though, they have another representative on this forum beside Carollzinha who specifically tackle scam accusation section. He told me on several occasions that he's been diligently forwarding every cases against stake to their team.

Symphonized, time to say something, I think? Assure people that the support team has been made aware and has a solution for this or something?


I've previously (https://bitcointalk.org/index.php?topic=5474855.msg63723440#msg63723440) mentioned efialtis to bring this to his awareness, in case he use the notification bot. But the chance that he missed the mention is very huge. Let me try to send him a PM, see if he's willing to lend a hand and reach to one of his contact.

And just to clarify, we [the people frequently overseeing this section] don't normalize accusation against Stake here. As always, things are treated on case-by-case basis

yeah, i think the fact that they are telling me i need a utility bill to get my money back shows much incompetence on their part.


https://www.askgamblers.com/casino-complaints/stake-casino-stake-will-not-verify-me-for-a-long-time


https://thepogg.com/complaint/stake-will-not-verify-me/


links to my other complaints. it’s comical they claim they cannot find my account on askgamblers.

It's typically the easiest way to prove your residence because everyone pays utilities.  It isn't like they're asking for your social security card.  It's a little strange that you claim you don't have a utility bil, which I can understand why they would see that as a red flag, but there is certainly some form of mail that comes to your house right?  You aren't the only person to ever exist that doesn't have bills are you?  Why the refusal to provide if you aren't lying about your identity?  It seems odd that all they want is a piece of legitimate mail with your name and address on it, yet you think this is a bridge too far.  Sure, we are all entitled to our privacy, but they have a business to run and have requirements they have to adhere to or they will get shut down.  I don't want Stake shut down because you don't want to provide a utility bill...  That isn't fair to the users who are using the site legitimately.

have you read all of the documents i have provided to them? you understand i have sent them a utility bill for my address (it is not under my name). do you understand that in certain rental situations your name is not on the bill for the utilities? of course there’s tons of mail that comes to me. i have sent all that i possibly can that fits their criteria.

it seems odd you have stake in your profile pic, at least read my thread before making these comments, shill.

----

you have 4131 merit on this site but you are incapable of reading through the thread and open cases before being skeptical of me? “Why the refusal to provide if you aren’t lying about your identity?” how much does stake pay you to post ignorance on the internet? honest question.

since you don’t want to do work of reading before blindly accusing me of lies and defending stake. i will refresh for you

I sent them a total of 15 different pictures and 6 sets of selfies to finally complete verify 2.



Now for verify 3 and 4 I have followed the requirements and sent them the following:

-bank statement(2 of them)

-credit card statement (2 of them)

-additional line of credit

-a loan

-utility bill (yes, not under my name. i told support this before. they told me it was fine and to send it anyway. after i sent it they now constantly use it against me whenever they have the chance and claim “i sent a utility bill not in my name” of course. that’s what they asked for.)

-various other documents that i can’t even remember because there has been so many


fact: stake uses the money it steals from people like me, to pay people like you to have their logo in their avatar and signature.

You should have read the entire thread before you came up with a bullshit accusation against OP (that he does not want to share his utility bill). He already said that he has a utility bill, and it's under his landlord's name. He does not have a utility bill under his own name. Everyone does not have utility bills under their own name. Why would he lie about his address when he already shared all other details like bank statements and his ID cards?

Please do not pretend to be a blind guy just because they pay you money for your signature. Imagine the situation and try to understand the customer's point of view. This guy has been waiting for a long time and cooperating with everything the stake team is asking for. The Stake team said the pictures were blurry, while the mediator casino guru said that they could read those documents.

Just saw this thread and it's a bit sad that cases like this exist, I don't understand why casinos need to be this greedy when they already make millions deluxe, they basically just hopes that you gonna get tired and give up.
I hope this will be solved for you KosherMania!
Maybe this have already been mentioned but doesn't your address shows on your bank statement (if not you could ask the bank to add it) and if so is not that a option? I know that an address should be shown on a bank statement and it should work just fine as a proof of residence. Or maybe they not accept a bank statement as a "utility bill"? If not, they really should or they are going against terms of their license.

No they cant. It should end up in them losing their license. They are not god and they also have rules to stick to.


certria@gaminglicences.com

OP already did that, done that. Read again, the latest document OP submitted was a credit card statement, he submitted the envelope where the address is visible, as well as the content of the letter. They still rejected it, arguing that it is not clear enough, although CG's representative can read it clearly in spite of the needs of zooming in a little bit.


And why should he do with that address? Inquire for an application to be their sub-licensee?

Use your own fantasy. No need to act cooky because you don't understand the most obvious things.

The most obvious thing as in you don't know what you're saying or you don't bother to read posts in a thread carefully before making statement? Because if you give it a read, giving at least glances to links provided in a post or two, you'll see that:

https://talkimg.com/images/2024/03/08/yrotI.jpeg

so, unless you suggest him to apply for their sub-license, that address is just one step of waste from reaching their actual complaint and dispute team, and a way further delay in OP's case. Or perhaps you have other idea in mind when proposing that address to him?

the wild thing is that i was able to find a credit card statement that had all requested information on the statement itself (not even the envelope like one of them) and they STILL denied it. what stake says on the casino guru thread is usually not the entire truth, and is half truths. they’re essentially lying by omission on that thread. i’m really hoping casino guru finally calls them out and forces them to address what is wrong with every single specific document that i have sent because i am truly clueless at this point.

@KosherMania

Can you please PM me your Stake username?

Thank you for stepping in and lending a hand. If I may jump in so that your contact at Stake can get this info right away, in case OP goes away for a few days, I believe his Stake username is roblator according to his complaint on AG (https://www.askgamblers.com/casino-complaints/stake-casino-stake-will-not-verify-me-for-a-long-time).

https://www.talkimg.com/images/2024/03/14/Ju4oc.jpeg

Thanks, forwarded - my Stake people are at the other end of the world, so I guess I will only hear back in a day or so.

OP, this is a friendly reminder that your time to reply to both your complaint on AG and CG are almost ran out, less than 24 hours as per when I write this post. You might want to update them with something so they will not close it without any desired outcome for your side.

https://talkimg.com/images/2024/03/24/JOCwj.jpeg https://talkimg.com/images/2024/03/24/JOQEG.jpeg

sorry for no updates. been managing all complaints. i uploaded the pdf last week. it was denied because “they couldn’t access it” despite the file name being “password is xxxxxxxx” i cannot remove the password as this is how the bank issues the document to all clients no exceptions due to compliance and security regulations.


anyone have any idea what else to do? i thought title was clear enough being “password is xxxxxxx”

Remove the password protection prior to uploading it to them, perhaps? Follow this tutorial (https://www.adobe.com/acrobat/resources/how-to-remove-pdf-password.html) from adobe if you're not familiar with it. Alternatively [though I think it'll raise more issue and allow them to reject the data because it's been through an image processor] open them through Photoshop and re-publish it in PDF. I believe it will remove the password protection, as well? Just... try number one first.

seems kind of counterproductive for the case…password was clearly in title. this is absolutely absurd.

Be that as it may, if it helps resolving this way too long case, isn't it worth trying?

Maybe your email was forwarded to the security division through their internal system that removed the subject you originally wrote and replaced it with your stake ID or other format according to their SOP, or they simply probably missed the fact that the password was there on the subject and too proud to admit it, or maybe there are other reason, whatever that is. If providing another document, that minimize whatever possible risk of inaccessibility, helps put this headache to rest, I think it's worth doing.

great news! level 3 approved. now I am onto level 4. they are requesting proof of funds. like many here, I signed up for stake because it was a crypto casino and I have been in the crypto space actively investing and trading since 2017. The funds I sent to stake were proceeds of gains that I have obtained over the years due to cryptos growth over time etc. any guidance on this?

Ahh!!! I am not sure why I am happy for you! It's been way too long!

I was just from CG and noticed the recent development, go straight here and found that you've updated the thread.

I understand that the recent discussion on CG, the password protected pdf, is for level 3 KYC? I thought that was also for level 4. Anyway, for SoW, they accepted these documents (https://help.stake.com/en/articles/5328395-acceptable-documents-for-source-of-funds):

https://talkimg.com/images/2024/03/31/VTqlH.jpeg

As your source of fund are the proceed from crypto trading, I think it falls under the category of "sales of shared [sic] or other investments / liquidation of investment portfolio", and it should be an easy one. On which platform do you exchange your crypto to fiat? I believe on your bank statement, whenever you do a withdrawal from the exchange, there is a report of incoming fund, with the name of he exchange's company as the sender? That should do.

Also, if you're having a full time or part time job, I think adding the proof of payslips wont hurt, just in case.

i am having trouble getting documents sorted per requirements. i do have bank statements with deposits labeled from my job, but my bank statement does not have my name or address on it, only my account number. i contacted the bank to get more information but they told me this is how the system is configured unfortunately, they cannot change this as it is how it's coded

i also have payslips, but the company i work for does not include addresses on payslips either, this does have my name. i don't mind including the information of one of my superiors from work so he can be contacted to verify this if need be as well

also want to add that i have significant crypto holdings that have gained value over the years, which i used to fund my stake account

any tips on how to proceed?

Does the previous documents you provided, all of those bank statements [credit card, credit line, consolidated report, etc.] have a table or any part on the document's body that shows the account number are belonged to the name and address of yours? If any of it does, is it allowed to provide two simultaneous document [the bank statement and that document with such details] to validate each other?

OP, this is a reminder that your timer on CG is about to run out in one and a half days. I noticed that on AG you said that you're currently acquiring a letter from your bank confirming that the account belongs to you. You might want to update CG about this so you can toss the ball into Stake's court.

https://talkimg.com/images/2024/04/15/jE1o3.jpeg (https://talkimg.com/image/jE1o3)
https://talkimg.com/images/2024/04/15/jErF8.jpeg (https://talkimg.com/image/jErF8)

I read the whole thread and can't find these answers.

1. Was the money won through casino play or sports?
2. If casino, what were the terms and how much was the bonus.
3. If sports, what type of bets were you making.

We have to use common sense in these cases and first figure out if there was a reason for the player to multi-account. Throw out money laundering since this is an obvious case of no money laundering and Stake has no case if that is their claim. Then they are fishing for a reason not to pay.

It seems the $12k+ was all deposited money, you can see the first image that the total amount confirmed deposit is more than $12k which matches the amount OP stating that was scammed to him. Considering that it was a huge amount of money and the only verification requested upon registration is a copy of the valid ID (front and back), OP should expect a difficulty on withdrawing the money. That's why he was required to undergo verification up to level 4.

It's sportsbetting, answered by OP on the second page of the thread, as well as being made known by the opening statement he made on CG. The reason why OP's account got banned on the first place [multi-acc, ML, strange bets, etc.] are yet to be known as the case is still in preliminary phase and gets stuck there.

Stake require OP to perform KYC before they will investigate OP's account and tell him what violation he made. And here we are.

As for why CG mediate the case though it's sports-related, I think they see it from the perspective of KYC instead of the bets.


https://talkimg.com/images/2024/04/17/jyHtI.jpeg (https://talkimg.com/image/jyHtI)

Crazy how long this case is open already and basically nothing is moving forward.

Also quite lame there is no stake rep here to actually clarify what's really going on.
I mean KYC, yeah ok, but requesting document after document after document and all the time not accept perfectly fine papers is just very strange.

12k is not a lot of money for stake so I really wonder what is actually going on here.
Stake support is no help, that is a common occurence unfortunately, like almost any casino these days. The way they handle and reply at askgamblers is also quite disrespectful, often waiting until the last second just to basically say nothing at all, just delaying it further.

This case has dragged on for a very long time.. like since November last year WTF, and what hurts the most is the bookie does have a presence here on the forum and no one wants to face this head on to help their client :'( ...

Anyway like @holydarkness advised remove that password protection from the pdf to make this case get resolved faster , and not surprised banks do this as I get same estatements from my bank and to remove password protection I use Foxit Reader which is much easier to work with...

If you still need help to remove that I can help maybe via RDP or send the actual PDF to have the password removed if you don't mind the privacy concerns...

@DabsPoorVersion @holydarkness , thanks for the clarification.

The case has been going on for 5 months and we still aren't sure the reason for the KYC check. Is the amount of $12k? Other books don't require a mandatory KYC check for $12k. In fact one bet can be $12k. Is it something to do with his bets such as bot betting?

This is the first thing that we should know. Searching for a reason to confiscate money is unacceptable. It's similar to illegal search and seizure.

Definitely not due to the amount since I deposit almost same amount and withdraw a little but higher on the amount involved here without any problem. Also there’s a lot of whale playing on Stake with higher bankroll that doesn’t encounter any problem.

Most of these guys having problem on a casino not only on Stake but on different trusted casino usually plays sports betting and involves on different shit strategy just to take advantage on the casino. I believe the escalated KYC requirements is probably due to the account connection or something to do on the OP activity in the casino.

@OP can you clarify what type of bets you make and the amounts of each bet? Are you betting small markets or major markets? Are you making prop bets? Do you use a bot?

DabsPoorVersion understand the situation wrongly, the amount being disputed here is not purely from deposit. Granted he deposited to a sum larger than the amount in dispute, but according to OP, inferred, the amount in question [USD 12,000] came from winnings,


The situation OP experiencing right now [a requirement to do KYC] is not purely because he deposited certain sum of fund. It might be related to AML policy, but there also possibility of other violation or perhaps even small misunderstanding.

The way I understand it, that KYC is simply the preliminary requirement by casino to conduct their investigation, which is a quite common practice shared by many casinos. The problem is yet to be announced. OP never knows and Stake doesn't explain it yet.

I go back to common sense again. Let’s see the wagers. If the OP plays obscure markets, prop bets, limit bets or makes steam plays then there’s a reason to multi-account and it should be looked into. AML isn’t a consideration in cases like this. He didn’t bet $100k and roll 1x.

I believe at this point you're quite well versed that casinos are asking for "random" KYC from time to time. Not necessarily due to multi-acc or AML, OP can simply triggered some flags because he won big or accessing his account from questionable IP or whatever reason they might think of.

I am not supporting these random KYC practices and I personally think that is quite unethical, but is that acceptable? Well, sadly, it is. As I believe you're also well acquainted, they have a clause on their ToS that allow them to ask for this.

OP just draw a short straw that he happened to be asked for high level KYC [and to make it clear, I personally think such level of KYC without any reason is very wrong, but again, it's sadly acceptable] and they made it further complicated for OP to get it done by keep rejecting his submitted documents.

Bottom line: the KYC request does not instantly OP is suspected of cheating a bet or multi-acc or being accessory to ML.

I actually didn't know about the random checks. I always thought there was something that triggered a KYC request. Which casinos are doing random checks? It would help me since I do KYC rankings on the sportsbooks.

Putting the rest aside, if the OP shows his bets, it'll be obvious if he will be cleared or not.

Sorry that you misunderstood what I said, I believe you missed the part where that word, random, is placed on a quotation mark, as in conveying a message that it is said in figurative manner. I explained next to it, that at times, KYC are asked because the users triggered some flags, which some of them I also mentioned on the same sentence. They are all in the same paragraph.


I don't think it will affect the situation by much at this point. They're asking OP for KYC, and OP will most likely need to clear those up before they can proceed. They have not made what triggers them to ask for KYC known to public. Just because OP shows his bet and [suppose] it's legit, won't necessarily means Stake will instantly withdraw their KYC requirement and say, "our bad, you're good".

It'll be a different story if they've cleared the KYC and give their findings that OP's account is suspected for malicious bets. On this situation, then yes, showing his betting history will probably help him cleared the issue [or not].

Another thing to add, when it takes a player this long to get all their documents together, they are normally guilty of wrongdoing. When you are honest, it's fairly easy to get documents needed in a short period of time.

This is April 12 over at AG

Apparently, they don't even bother to wait till the last second to reply anymore, sadly. KosherMania has posted a message on April 12th at AskGamblers, but Stake representative has failed to reply within the 96 hours timeframe(ie 4 calendar days). So the case should have been closed and tagged as "Unresolved", and casino's rating downgraded accordingly. But Stake's representative seems to have made a request in order to reopen the case and AG has accepted it. I don't know if KosherMania is OK with that, but it shows a very low involvement from the casino in resolving the case, at least.

https://www.askgamblers.com/casino-complaints/stake-casino-stake-will-not-verify-me-for-a-long-time

Possible situation, that OP is guilty of wrongdoing, but he needed a lot of time to get all of his document together were [inferred from his explanation] more to a series of unfortunate events [I guess bad luck do happens?]. He initially can't provide utility bill because it is not under his name, took them a while to get through the proof of address, and they seems to finally get through it. And now, phase 4, SoW, he is once again meet with difficulties because his bank [as per the statement you quote yourself] can't provide the format Stake wanted.

I think if any of OP's explanations for his invalid documents are lies [the needs of notary, unsupported format, and the likes], CG and AG will point it out, as those arbitrator will [I somewhat believe] check the validity of his statement and will points out if the statement are false.

---

For this, I think it's actually "works in OP's favor". If AG simply closed the case and lowered Stake's rating, OP can say good bye to his fund. Sure, Stake's ranking got lower, but they can get it back up with other solved issues, while OP will forever be parted with USD 12,000.

I know you said that we are past the point of posting bets and that this verification must be done. For the sake of the posters, posting his plays could give us an immediate decision on whether there was wrongdoing or not. All of these sports cases are the same. Most could be solved in the minds of the posters in a day. It's different with casino play. That could take time.

I still can't see the benefits of it. Suppose OP provided his betting history and prove to the overseers that his bets are legit, it still doesn't translate into OP not needing the KYC anymore. And suppose there is something odd with OP's betting history, then what? We'll gonna tell OP, "oh, there, you found cheating on that bet on date xx, on xx vs. xx, we don't think you need to pursue the KYC anymore, you'll lose the case anyway. If you complete your KYC, the casino will have your data and can block you from future attempt of abuse, so better not providing them that."?

If all of his bets are limit bets in obscure markets or prop bets, 99% of the time he's going to be multi-accounting. These guys make money and get banned or limited everywhere they go. All of us get profiled by either the book or odds provider. If all of his bets were $500 in major markets at widely available lines in a non-restricted country, 99% of the time he'll be innocent.  If neither of these happen, his bets are a mixed package, then we don't know what happened.

The book can do whatever they want but us posters will have a good idea of what happened if it's scenario 1 or 2.

Walk me through this, as I don't think you see the point I raised, so I'll try to see from your perspective.

Suppose he's innocent, his bets are clean, then what? Stake will not stop the KYC verification mid-way just because OP can prove it here that his bets are clean. Thus, the KYC goes on.

Suppose his bets are limit bets, or the likes, that'll indicate he's multi accounting, thus, he's the bad actor here, then what'll happen with the KYC? Should he stop the KYC progress? Because it'll help the casino identify him? That'll be an awful advice to give to OP as it'll awfully looks like people are suggesting a scammer a way to evade detection. Thus, the only way, will still be to have that KYC done.

Suppose his bets are mixed, and we can't conclude whether he's innocent or guilty, the KYC will have to continue.

Bottomline: the KYC goes, no matter what.

The KYC goes on no matter what happens. What I'm doing is simple profiling and probability. With how long it's taken to get all of his documents together, profiling says he's going to be guilty. In the country that I'm in, if I were innocent I could produce my passport, utility bill and bank statement in 15 minutes. It could be a lot tougher for him because of the country he lives in and not having a utility bill in his name but an innocent person would figure out a way to get documents verified in under 4 months.

You are looking at it from a judge's perspective which you should do and is very valuable to the forum. I think your line of questioning would change and make it much easier if you knew exactly what he was betting. It's just a time saver for you and the posters.

Ahh! Do I understand that what you try to propose here is: if OP's profiling [shown from his betting history] come out questionable and indicates that he's the bad actor here, then it'll safe us all our time if we just leave this be as it'll just a waste of time?

If so, I appreciate your concern and kind gesture. However, things can't simply be left behind just because the OP of a scam accusation is the guilty one. Speaking for myself, we are here simply to oversee cases. We couldn't [shouldn't] care less who come out to be wrong and who come out as the real victim. We get no benefits from the outcomes of every cases, thus we are neutral. We just have the concern to keep the forum a safe place for every user to roam.

And in the case where an OP of a case is the wrong one, then the case --IMO-- should still be seen toward the end of it, because the victim still needs to be proven not guilty, the narrative simply shifted, where the victim is the casino instead of the gambler.

Example - We look at the players bets and his bets show that he limit bets many obscure markets and is picking off bad lines. No one can do this manually without electronic means. He's obviously using a bot. Now you go to Stake and ask for some proof that he's using a bot. Stake is really making it difficult too because they aren't telling you the infraction. Maybe they would if this type of evidence was open on the forum and the case would be closed in our minds.

I wouldn't accuse someone of being a "casino scammer" just because he placed some weird bets, except maybe if it's not physically possible for a human being obviously. But betting history of plaintiffs would at least show if those offshore crypto casinos are only blocking suspected professional abuser, or any random bettor winning too much/too frequently according to their business model.

I'm not saying some, I'm saying all bets at a line that is off. If a line is 2.2 everywhere he's betting 2.4 where he can arb or just take the off line, this guy is going to get banned or limited. In major markets you can use a line service and pick off bad lines manually whether just off or slow moving. Some people try to throw the book off by making some bad bets. Every single crypto book is going to ban or limit winning players that make bets on lines that are off. Always betting off lines in small markets screams bot use. There's a lot of arb software out there but sooner or later you'll get caught.

I wouldn't say it's unlawful or unfair to limit or to close accounts of such bettors. Or even to do that to just good bettors if it's clearly stated in ToS previously agreed by the customer at least. AFAIK fiat sportsbooks are doing it, but unlike those offshore crypto sportsbooks they will never keep customers' funds, and ask dubious extra KYC.
Some crypto sportsbooks will have no problem with users' KYC for receiving their funds, and to take their money when they are losing, even when amounts are way higher than what the user is usually betting and could be obviously critical for him, but weirdly they need highly private and specific documents when the user made some profits in order to withdraw his funds. It looks a scammy practice, bad for the reputation of crypto ecosystem for me.

Agree 100%. These long investigations are scammy. They are looking to steal or hope the player loses money while the investigation is ongoing. Stake is guilty of it over and over again.

hello everyone!!! sorry for no updates. have been very busy and stressed out. i just wanted to let everyone know that my bank letter, payslips, and bank statements have all been uploaded! lets see how drake responds so we can end this mess lol

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sure. i will post my bets. they were 3 or 4 different mma bets. once i find how to access history i will show you. i only try to withdraw a few thousand dollars of my profits and then this happened. definitely no money laundering flags.

it took me awhile to send these documents because i was waiting for stake response. i have sent stake around 15 different documents? various file conversions, file errors, i don’t even know where to start or begin. eventually this has become very stressful for me so you must understand that i have went from checking this everyday for 3 months straight to dreading even have to deal with this. please understand this from my shoes.

i am always very prompt with sending my documents and these sites make me seem like i am not prompt however i am more prompt than them.

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https://talkimg.com/images/2024/04/21/jgShz.jpeg
https://talkimg.com/images/2024/04/21/jgZl2.jpeg
https://talkimg.com/images/2024/04/21/jgHz5.jpeg

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please read my thread and understand that i provided stake all of what they requested within your “15 minutes” they just chose to deny everything that i sent them. please read my thread and casino guru page and ask gamblers page before spamming my thread. thanks. hope you enjoy my bets on a UFC title fight.


also thank you darkness for standing up for truth. words cannot describe my appreciation. i gave this guy my bets. he can contact stake to see if i placed anything else in the last year (my prior bets i lost thousands on stake like 2 years ago)

Lines are good. Wishing you luck on getting paid.

thanks. once again i hope you understand it has only taken this long to provide documents because my first 10 documents and my 15 selfies were not good enough for some reason that was never clearly stated if you comb through the casino guru thread (whatever they said was made up on the spot, and when i tried to address specifics they ignored me)

I was definitely skeptical until I saw your bets. There doesn't seem to be a reason to multi-account. There's no bonus. The lines don't seem to be off. I only took a quick glance of line history and matched up dates but not exact times since I'm not sure of time zones on ticket and history.

I take a little different approach than most when trying to figure out if someone is multi-accounting. The first thing I try to figure out is why the player would multi-account. Is there any reason to try and cheat the book or break rules.

I am sorry if I misunderstand, but you're addressing that sentence to me? Which bets were this that you gave me so I can contact stake? I don't think I've receive any means of communication from you aside from this thread? Were you contacted by someone pretending to be me?

no sorry i did not address “  i gave this guy my bets. he can contact stake to see if i placed anything else in the last year (my prior bets i lost thousands on stake like 2 years ago)” to you.

i only wished to thank you for being here during all of this.

that quoted sentence was addressed to peeps for questioning my bets.

Ahh... I understand.

Anyway, someone else from neighboring thread with "similar case" as you [I mean he got stuck on KYC verification] managed to get verified, as per his own statement [I can't see it yet on AG], and his case will now goes into the investigation phase where Stake will confirm their suspicions and gather their findings.

I am hoping yours will get verified soon, and then we can get to the real issue of your account.

https://www.askgamblers.com/casino-complaints/stake-casino-stake-will-not-verify-me-for-a-long-time#complaint_reply_form

they have denied my updated bank statements, payslips, bank letter. they now ask for a letter from my employer. this is beyond outrageous. currently at a loss again.

This is absolutely insane. Your level 3 verification was approved on March 30. They should pay you your money and close your account if they don't like level 4. This case has nothing to do with money laundering so level 4 is irrelevant as far as being paid.

What would happen to a person that dealt 100% in crypto? Tell them to close the account and pay you.

What should the outcome be if Stake isn't happy with stage 4 verification source of funds?

OP, I think they've crossed a line with this one,

https://talkimg.com/images/2024/04/24/r2ut9.jpeg (https://talkimg.com/image/r2ut9)

I think they've went from investigation to trying to make things as difficult as they can imagine. Depending on their explanation of your inquiry on AG for why it got rejected, and considering the many unresolved cases against them, I might leave a tag for the time being to warn others to be careful playing on Stake for the time being. I'll be waiting for their response on AG.

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As much as it exasperate me because they dragged this case for way too long and overcomplicate things, there's no other way to move forward... or backward. As I've explained on other thread for a relatively same inquiry you made, just because Stake is not happy with OP's level 4 KYC, it can't be translated into OP acceptably saying, "Ok, I've had enough, please close my account and send me back my money, I am not going to perform level 4 KYC anymore nor will I play on your platform anymore," and they'll comply.

Stake overcomplicate things and demanded impossible things aside, once the phase been initiated, it has to be seen into completion. Showing betting history and profiling won't do much.

If I may repeat myself, the KYC goes, no matter what.

alright guys, i went and got a letter from my employer and uploaded it last night regardless of the trouble it has caused.

can someone tag the stake employee that posted here? i don’t know how to tag effectively.

Tag as in mentioning them here to let them know of the situation or tag as in leaving them a feedback?

For the former, I was once... well, more than once, actually, informed that their employee who handle this section were taking a close monitoring to any cases and development of cases regarding stake, so you can rest assured that they know about the situation.

For the later, I can give you step by step of how to leave a feedback yourself if you want to, but I will not leave one myself for you. For the time being and from current situation [I am still waiting for their explanation why such complicated document is necessary], that'll be an abuse of DT power from me, for leaving a negative tag [feedback] without strong basis.

OP,

Were you paid?


Even if paid, holding your money for 5+ months and requiring unnecessary documentation is unacceptable especially when Stake can share your information with a third party. You needed help from multiple entities just to get the case settled in 5 months. It was a fishing expedition on the part of Stake.

yes everyone, i was finally paid!

the amount of documents i provided should have been illegal. what happened here was beyond logic and reason.


i would never deposit a single dime on stake again.

i had to make new bank accounts, credit cards, request special documents from my employer (who was not happy), get into a fight with my landlord, lost countless hours of my life, began to be stressed out at my own family and friends. in retrospect, if i would have known i would have went through this much, i would have told them to just keep the money. i’m dead serious.


very importantly, since this brought me to bitcointalk, i would highly suggest bitcoin talk putting warnings out about using stake to all potential customers. it would be an injustice if they didn’t. everyone associated with stake should distance themselves ASAP.

Great to see that you got paid! One of the easiest cases that you’ll ever see. There was no reason to make you go through a rigorous interrogation.

Do you get any compensation?

Damn, after almost half a year before this case settles. I didn't read the whole thread, is this what you did; you deposited in stake.com and then you wanted to withdraw the deposit immediately? That's what I do on stake.com too sometimes, but they never hold my funds like that. Well, maybe my deposit was just small, that's why lol.

Anyway, you can now edit the thread title or add [Resolved] to the title, then you can also lock this thread since it already resolved.

Oh wow, congratulations.
I didn't expect this anytime soon to be honest. Good thing is, you always stayed persistent. Other people might have given up at some point. It's obvious they tried to wear you down for whatever reason.

But glad to see it finally got resolved and you got paid. They should pay interest for this and some restitution for the brainfxxk they performed on you over months.
Well, offer to bigger and better things I hope. Good luck!

PS: Don't lose it all!

I read the post earlier today, but only managed to compose a reply just now. OP, I'm glad that your case meet a happy ending. The neighboring case where the player also had to went through rigorous KYC doesn't end well. They investigated your account after he passed KYC and found a "breach".

As other said, please mark this as resolved and lock this thread. I'll update the list with this current development. If I may also suggest... perhaps stay a good kilometer away from Stake for a while?

no. i deposit on stake. place 3 bets. went to withdraw like 10% of my initial deposit and it was locked.

was this really resolved though? i got my money but i also want answers from stake why they do this to me.

I'll say that's a fair request. But is that really feasible? You can demand them to explain, rain their support with emails inquiring this, you can perhaps reply to CG [which you haven't, by the way, and they've extended your response time to clarify that you've got your fund] and ask them to ask Stake for explanation, but let's be realistic here, how low is the chance --you think-- Stake will give any answer for this?

Best you can get will mostly a, "it's just a routine random check, players are agreeing to this when they sign up." Will you be satisfied with that? As unfair as it sounds, perhaps even anticlimactic, wouldn't it be better and easier for your mind to just take this as a winning and let it go?

Stake suck, big time, on this case. Many people overseeing this thread are agreed with that. I think it's a consolation enough, because the alternative will be you pursuing a ghost of an answer for an undefined time. So, if I were you, after about half a year of being stressed, walking off with my entire balance in my pocket sounds nice.

Man, it's been six months since you started this thread and Stake hasn't replied. I think Stake presence here in bitcointalk isn't their priority since they have their own forum. Also, you can ask about why they do this to you on chat support when you're resolving this issue. Anyways, if that's what you want, we can't do anything about it. Enjoy your funds.