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I created an account on Rollbit on the 28th of February because it was recommended by some friends, just to be left with a bitter taste.

After depositing around $500 I managed to get around $4500 in winnings and when I tried to withdraw, I did my KYC quickly for the first time, shortly after I got contact support, which I did to be told that I am trying to avoid a ban, also just being told that the links are obvious, but they never said which links, they just asked me about another account, which I don't have.

I don't care about the account I just want the money back, I don't understand after I did all the KYC including passport, live facial recognition, or whatever is called, just to be told that I am avoiding a ban and they close my account without showing any proof.

Very poor experience I don't know if I can do anything to get my money back as support just ignores me, so just avoid it I will attach the pics as well

https://imgur.com/a/eRlQMdj

They don't just block your account out of the blue. Something must have happened for them to do so.
1. Did you use a VPN service to register, log in and play in the casino?
2. Do you have anyone else in the same household who used the same network as you to access websites? Do you share devices at time? Does he also have an account with Rollbit?

actually they do . i just searched Rollbit scam and i was amazed by the results .
beside this casino belongs to eyezee a scammer who used to run a CSGO gambling site  before making Rollbit
signature comapings guys who gets pennys to repeat things wont uderstand anything about the shady behavior of rollbit from the rlb coin pump and dump and the Rollbots nft sheme to when eyzee used to send the results of his CSGO gambling site games to an influencer before hand


there many things going on in this rollbit buddy .

So to make this short , I had a chat with my partner and he made an account, previously on a similar address , we use this addresses because we run some Tiktok pages, the email that he used is whather**it11@gmail.com, and I used whatther**it11@gmail.com, the only difference being one of the emails has an extra t, he also requested a self-exclusion from the website.But that was my husband not myself , we share the same household and the same crypto wallets, as well as we have access to those email addresses, I offered to send proof that we are 2 different , anything they need signed confession pictures of our passports we share the same last name , hopefully they can sort this out as it is very unpleasant to lose those money.

Here is an email I just sent to them hopefully I can still sort it out

Good Morning,

Last night my account was disabled by you on suspicion that I am avoiding a ban, which is not true. After having a chat with my husband, who is my business partner as well, he mentioned to me that he created an account, with a similar email address, and I believe it is the account that support mentioned to have the username whatred or something like that.
He mentioned that he asked for a self-exclusion, but that is on him we are 2 different persons we share the same household, and we have access to the same emails and crypto wallets, so if anything was linked to those accounts it was just a coincidence.

My name is Tawita Flutar , his name is Catalin Flutar , if needed we can send further proof of identification, Passport, proof of address anything you need but we are 2 different persons also my husband used the email whathereddit11@gmail.com which we have access to, and I did whatthereddit11@gmail.com. The reason we have similar email addresses is that we work on some TikTok theme pages and we a multitude of accounts.
Please escalate this to the right department or a manager as I had a big chunk of money in the account and as I mentioned any proof required that we are 2 different persons we are happy to share.

Kind Regards,
 Tawita Flutar

Imagine if this case is actually a same person that want to avoid ban, if Rollbit allow the second account to gamble and withdraw the money, people will say Rollbit has a bad self exclusion. It's normal for a casino is checking the account during withdrawal because there are too many accounts that gamble in there, they can't just monitor every signed up account.

That’s why I offered to send evidence that can prove that we are 2 different persons, anything from passport photos , bank transfers plus the KYC verification Face, ID

How many times do we see stories like this? The casino allows players to win such big money, but the players are so lazy that they cannot separate their accounts with different email addresses, different IP addresses, and different devices.
You know that the casino is most interested in its money. They will look for the slightest mistakes in your communication. If you communicate with them as a woman but use the masculine gender, this will also cause them to mistrust you.
There is a rule: one house, one participant. Honest stories, showing dozens of documents from relatives, will not work.

It is a shame , it’s a lot of money for me, I don’t know if they say anywhere on their website that there will be a problem if somebody from the same household is not allowed on their website and it’s crazy that they just decide to close it.
Is there anyway any of you can send a DM to Rollbit Representative here , I can’t DM him, maybe he can shed some light

The amount you started with and the one you have earned are too small for them to use in holding down your account, there must be something more significant behind just these, rollbit have got more reputation than you think your little deposit or winning will be attractive to them.


this shows clearly that you're trying to by-pass a route and got caught by their system, this may be due to many reasons which we cant say which of them is the cause, but i want to believe that you know what you did better than us that resulted to this.

Let's see if I get this correctly, your husband, Catalin, had an account on Rollbit, safe to assume that he had it for a while, given he finally realized he have an addiction and requested a self-exclusion. You're living in the same household, and you heard about Rollbit from a friend? A friend? Not your husband? He have a gambling addiction problem and you never heard of him mentioning Rollbit or seen him playing on it?

When exactly did he ask for self-exclusion, if you don't mind me asking?

If you are using multiple accounts in a casino using the same IP then there are many chances of problem, not only in this casino you face problem but in every casino multiple accounts are not allowed. Now waiting to see what their representative replies to you, knowing their side of the story is important to understand the whole thing. The amount you won is not much money for them, so the full story will make it easier to know the main cause of this problem.

this is the third time(I think) I've seen a case against Rollbit where two accounts are created from the same house or IP and then the complainant claims that the other account is created by either a roommate, relative or partner.

I remember reading that they allow alt accounts as long as the gambler doesn't evade a ban or abuse the platform, if the gambler is found to be evading a ban or abusing the platform, they will close the account/s.

I am curious If Rollbit allows more than one account from the same IP, Household, and Crypto wallets. If they do not allow more than one account, then you cannot blame them for banning you. I was trying to check their website to check the rules, but I was unable to load the website. Casinos always look for mistakes from their players and they are likely to ban you and confiscate the winnings if they find anything.


I remember a reply from sportsbets. Probably it was steve who posted this. It was something like this. We have always seen stories like father, mother, sister, brother, and their post-man creating an account to gamble which is not allowed. One IP, One household, one account. They are stupids, or cheaters. This is not the last time.

I understand it sounds a little bit weird but my husband and I we don’t necessarily share all the details , as we work quite a lot so we have our own time to do things , we never had a problem with this so we didn’t talk about which Casino we gamble on or etc.
Again I offered to send more proof that we are 2 different persons, it is my only time I submitted KYC on Rollbit , it seemed like a good Casino , I didn’t know it would be a problem if somebody from the same household will have issues if both have an account.

You have to also look at it from their side. So many people abuse these casino promotions and bonuses by creating multiple accounts. Others do so to evade the bans. I could create more than one account then if I am caught, I just ask one of my family members to verify themselves with one of the accounts. In reality, the account seems like two different personalities, but it's just one person running the accounts. So I kind of understand why they are reluctant.

Based on recent previous case, yes, they don't mind you having another account as long as you doesn't use it for malicious intent like bonus abuse or circumventing limitation. I took a quick stroll on their ToS and couldn't find anything about prohibiting second account.

But... that fact become rather useless because the case involves a self-exclusion. Self-exclusion works by locking into several datapoint. IP address is one of it. Given OP [if we amuse a possibility that he's telling the truth] shared the same IP with his husband, whom self-exclude himself, and add the similarities of email address, Rollbit's step to block the account is already correct and correspond with the Gamble Aware regulation.

---

Your husband requested for a self-exclusion, which means he finds trouble with gambling, most likely in form of addiction. You're saying you and him never talk about it, nor that you ever see him spending a lot of time in a casino?

And your offer is rather... controversial; selfish, if I may be blunt. Let's suppose you can really prove it and Rollbit unlock your account, is it really a risk you want to take? That you gain an access to a casino where your loved ones tries so hard to get himself away from? Your significant other has a clear sign of problem and he expresses it, and instead of supporting him, you do the opposite by askeing for an access to the platform he denied himself?

Whole story sounds quite fishy to me.
Also normal TOS rules ( I guess they are the same/similar at rollbit ) often state:

- 1 account per household
- 1 account per IP

I have seen these "it was my husband/wife" stories several times and it never looks good.
Actually I am totally not a fan of rollbit but in this case I understand why they would take this measure as it really looks like multi accounting at it's finest.
Sure, it looks a bit off when the person in question doesn't even bother to hide it and use the same IP and wallet, but that doesn't mean it's not suspicious.

I think you can be happy if they give you your deposit back, for the winnings I don't really see it happening, sorry.

If you don't care about the rest of $4000 then something is not good like the other poster said. You know what you did otherwise you would fight for the whole amount.

I am not a Rollbit fan but honestly speaking this was your mistake and you can not blame Rollbit for that. They are following the general terms.

That's not the case for Rollbit. According to their FAQ, it's totally fine to have multiple accounts as long as they are not used to abuse bonuses or circumvent limits:

The problem here is not trying to abuse bonuses but the problem is that the owner of the original account (her husband's account) asked for self-exclusion.

I don't see how OP can prove that both account weren't used by the same person, tbh!

I didn't say I don't want the rest of $4000 back , I said I want the money back, that includes my winnings, sorry if misunderstood, I really hope this can be still sorted out and I hope their representative would answer soon.

None of it matter anymore I think. You already said your partner had an account previously on a similar address. Rollbit can easily take it as an offense and ban your activity.

I had no ideea this would be an offence to their TOS otherwise I would’ve never had opened an account with them , it would make no sense for me if I had known.
Anyway do you mind giving their representative a DM to have a look at this topic maybe there is still a small chance I can sort this thing out.
Thanks.

I will but I don't think you will expect any exception for yourself. But either way, good luck. I will update after sending the PM.

Update: PM sent to Rollbitcom and Rollbit Razer

Thank you very much !

I guess this is why their support said that you are trying to escape the ban. Now that makes sense. I don't know why people use the same IP address to gamble, especially when they know that their partner is self-excluded from the same platform. If the case is true, which OP already said that their partner has an account there, I don't think we should blame Rollbit for that.

Usually, exchanges try to find mistakes from players, and casinos do not disclose the reason they banned an account. In this case, the user already agrees that her partner was playing in the same casino and the case is clear to understand.

I took it from another case of self-exclusion [circumvention], I believe you'll find similar email in your husband's inbox following his self-exclusion:

https://talkimg.com/images/2024/02/08/vvqJT.png

If I may redirect your focus to point number 2 on the agreement that binds to the user upon self-exclusion, especially the later part, "any account will be closed without warning with balances forfeited". So umm... I'll say the chance of getting that USD 4,000 is quite narrow.

As BitcoinGirl.Club has notified Razer, I am refraining from doing so to avoid redundancies.

This time Rollbit was decent. It is very unlikely that your husband requests for self-closure, then you open a new account by yourself on the very same site. Even if it is truth, there is no way you can proof that - they will always argue that could be your husband.

Can somebody send another DM , it’s been a few days no answer from anybody

That is why it is very important for us to make sure that before using a gambling platform, we read to their terms and conditions, i think this will serve a way of learning to you now and try to avoid any future reoccurrence with them or any other gambling platform you may be using.


They have their announcement thread, you can go over there and maybe locate the representative there by yourself, you're the one in best position of taking your case up with their representative.

Because my rank on the forum is still “ Newbie “ Razer” donesn’t accept PM’s from this rank. That’s why I asked.
Thanks !

That won't make much a difference right now since rollbit razer hasn't been online for about 5 days here.
And I think somebody already sent him a message about this thread.

So just wait for him to come back to the forum and then maybe he will address this case.

It doesn't look good though since they didn't do anything wrong and just enforced their rules, and the mistake is clearly on your side.
Good luck.

I actually sent one to Razer after you made this post. I saw that he was online on 10th of March, he probably missed it, or he logged into the account for a short time without looking at his inbox. I sent him another one just few seconds ago.

Thank you very much !

Thanks for the heads up here, Holy!

As already established in this thread, OP was circumventing a self-exclusion.

Deposit was returned and account was closed.

I have never received the deposit back

If the deposit returned just after Razer made his post, it'll need some time to arrange the refund and for it to be confirmed and landed to the originating address. Wait and check periodically. I'll appreciate if you can tell us when you received it, so this case can be marked as resolved.

Still no deposit back

Maybe I missed this info and it's already provided in one of your post, but I gave the whole thread a read, three times, and still can't find it. So... can you please provide us with your address? I'll put my eyes on them and will notify you when it arrived.

Hi here is my ETH wallet 0xb2138BBE5003a0589A7a1f51CeEC515a222f1a6e

This is a new wallet? I can't find any prior transaction (https://etherscan.io/address/0xb2138BBE5003a0589A7a1f51CeEC515a222f1a6e) on it. Have you check your originating address? The one you use to deposit into Rollbit. Maybe they send the deposit back there. Can you provide them here as well?

So this are my transaction hashes

I had 4 ETH transaction :

f06956ff85522ae0af87d7c8244460b3156342ff60ffc558029910de990d3d4c

0572f4f4044fe9b2739a2ea0fba44c0ee1075ffa071c0feba3386747a6a8a251

3fe547f16c4a012708e26294bac739152583c1d0f36cfb8c0bc06b0efec84096

d64bfd34fb4c84364858ad0f5f57be56242edf3fade58afd065a8cdb1f22537f

And one LTC transaction:

LTC Hash

eaee33d71cbd026ddfc9226dad7f3e980ff5c122d6cfcf662d8e636a2c75feb7

All transactions were made through REVOLUT , I don’t know if they create different wallet everytime a transaction is made , but is weird , should I try to contact Rollbit support to ask if they actually refunded the deposit and if they can give me the transaction hash so I can take it to REVOLUT ?

Far as I can gather, it shouldn't be a problem, they will credit you with your balance as long as the address are copied from the "receive" address you accessed from your cryptp page. To be sure, you don't see any incoming on your account? Let me try to reach Razer again later today to ask him to provide the txID

Nothing in incoming

https://imgur.com/a/w2rt6Hz

Thanks a lot for your help holydarkness, I really appreciate it !

If they just refunded the money back to the sending address then it might be tricky to get the funds since it came from an exchange wallet holding over 3200 ETH.
That's why you should never make deposits directly from an exchange, always send it to your private wallet first.

Even if they give the transaction ID it might be a back and forth with the exchange to get the missing eth.

Also the communication is once again sub par from rollbit, as usual. Just saying the deposit has been refunded and not even posting proof of transfer is just ridiculous. Sure, the case itself it OP's own fault, but if you send the refund at least communicate in a manner that makes sense and actually closes the case for good. Now it's already another week of posts and assumptions.

I tried contacting their support to ask for a transaction hash for the "returned deposit"

https://imgur.com/A1xHq4P

https://imgur.com/xW9EIM9

https://imgur.com/uLVHoOu

These replies are hilarious.
In here they praise themselves for refunding the deposit but when being asked about the transaction ID their reply has absolutely nothing to do with the initial question.

That's how we know and "love" rollbit.

https://talkimg.com/images/2024/03/20/JL3J5.png
https://talkimg.com/images/2024/03/20/JLkpz.png
https://talkimg.com/images/2024/03/20/JLsmd.png

Perhaps there is a misunderstanding here and what Razer previously meant was that you've got your initial deposit even before you made this situation known and he addressed it. May I see your Revolut's deposit history?

I've sent Razer a follow up PM yesterday, I'll prefer to wait for a couple more days before shooting him another, if he hadn't reply me before that.

I didn't have any withdrawals , neither anything received from them

My Transactions : https://imgur.com/a/s4oZvuF

You put bitzler on the badboy list. They use humans too.

Purple bubble.

I've sent Razer a PM, asking for a follow up for this. Please wait a bit for him to come back online and noticed my PM. I am going to send him another PM for a neighboring thread, if he is yet to be online and/or haven't reply here or to my PM for your case when I send him that PM for another case, I'll be sure to mention this topic again. For the time being, please wait a bit.

I have no reason not to believe what Rollbit Razer said. Why would he say they refund your deposit it wasn't true. It won't look good for them!
I checked the transactions you provided and I believe I know what happened.
The address you used to deposit on Rollbit is this: 0xb23360CCDd9Ed1b15D45E5d3824Bb409C8D7c460
Obviously it's one of Revolut hot wallets which means if Rollbit have sent your coins to it then it's normal that it didn't get credited to your account. There is no way for Revolut to know that the coins were sent to you.
Rollbit's mistake was not asking you for a refund address.

Anyways, what you should do is to wait for Rollbit Razer to give you the transaction ID then you pass it to Revolut's support and explain them what happened so they credit the coins to your account.

OP, I've got an answer from Razer. As they valued [your] sensitive data so much, they can't post it here or relied the TX ID to me through PM. They are more than happy to provide it to you privately if you asked them. Can you send them an email or chat their live support and inquiring this? Please let me know if you've try and if you find any difficulties.

Once again thanks for all your help, despite all this, Rollbit Support still doesn’t want to provide me any proof of the returned deposit .
Latest support chat: https://imgur.com/a/vHHkS5w

Unfortunately, there isn't much that I can do. Rollbit take their customers' privacy very seriously, and on this case they can't provide the txID publicly, or even through me. One that I can suggest [risking Razer being very pissed at me because I kept poking him, LOL] is to perhaps write an email to their support, with a screenshot of Razer's post regarding returning deposit, and then tell me the subject of your email [making it unique and forum-specific will be a good idea], I'll send Razer a PM, informing him about your email and its subject, and he'll hopefully willing to track down that email by the subject and reply to you personally with the txID.

I have sent them an email.
Title: Bitcointalk, Thread: Rollbit closed my account / email for Rollbit Razer
This is the email as well:

https://talkimg.com/images/2024/03/25/JqRW5.jpeg

I've sent PM to Razer with your email subject as well as the screenshot of email body, and a brief explanation about the current situation between you and the live support [so he can probably get a better understanding why can't this issue be solved through chat with support]. Let me know if you ever get a reply for your email. Meanwhile, I'll update as well if I get a reply from Razer for that PM.

Thank you very much once again hollydarkness !
After many failed attempts , I managed to get almost all the deposit back, I guess is better than nothing
I had deposited :
1.21 LTC
0.019 ETH
0.025ETH
0.036ETH
0.036ETH
I think it would be a total of 0.116ETH + 1.21 LTC, however, I have received 0.096 ETH back

This was the first reply from Razer :

As mentioned previously, your account is permanently banned for circumventing previous self-exclusions for gambling problems.

We can see you had 3 accounts before this one, all closed for the same reason.

We have nothing further to add to this case.

Razer

Rollbit

At this point, I have lost all hope again so I sent him this :
I don’t want my account reopened, you said on the forum , that account was closed and deposit returned, where is my deposit ? Or you just lied on the forum that deposit was returned? I just asked for the proof of deposit being returned ?

And then he replied :

Razer from Rollbit
25 Mar 2024, 21:17 (16 hours ago)
to me

Hey there, apologies for the confusion here. I can see the action above was correct but the initial deposit was in fact not returned.

We've returned the initial deposit here for you:
https://etherscan.io/tx/.............

Razer

Rollbit

After all I know is a hard one to take in and is very hard for people to believe but we were 2 different persons using the same internet so I guess something based on IP addresses and also we share crypto wallets(mostly I am using his wallet), it's still crazy for me as it feels like going to a casino with somebody from the same household and being told no you can't get in because of your husband, even tho you have a different identity, this was the first time doing a kyc on their website so I taught that would give some perspective to the situation but it didn't. I am not saying that is the worst casino but I just think that is a case of you don't have a problem until you have one.
Support treats you like a dog, they don't really care if you don't spend any more money on them, this was a very poor experience.

I understand that you managed to get in touch with Razer personally through my last suggested method, by the email subject thingy? I am glad it worked! Albeit a bit too much, but apparently proven to be effective.

As for the received sum is not the exact value of what's being deposited, I think you should better take what you can get. Casinos [including Rollbit] very seriously frowned upon an attempt of abuse, especially self-exclusion circumvention as they have to take gambling responsibly act seriously. Though you're not the one who asked for it [giving you benefits of doubt here] all signs point to it. Indeed, this is a bizzare situation, probably we won't find similar one like this in hundred cases.

Now, as you've receive the fund back and you accepted the amount, I understand you consider it resolved and you have no other issue with Rollbit? I'll ask you to kindly lock this thread to prevent meaningless discussion and mark the title as "resolved". I'm updating the list.