[Resolved] Rollbit closed my account with around $4500

[BitcoinGirl.Club]

I don't care about the account I just want the money back

If you don't care about the rest of $4000 then something is not good like the other poster said. You know what you did otherwise you would fight for the whole amount.

So to make this short , I had a chat with my partner and he made an account, previously on a similar address

I am not a Rollbit fan but honestly speaking this was your mistake and you can not blame Rollbit for that. They are following the general terms.

I didn't say I don't want the rest of $4000 back , I said I want the money back, that includes my winnings, sorry if misunderstood, I really hope this can be still sorted out and I hope their representative would answer soon.

None of it matter anymore I think. You already said your partner had an account previously on a similar address. Rollbit can easily take it as an offense and ban your activity.

[albus19]

I had no ideea this would be an offence to their TOS otherwise I would’ve never had opened an account with them , it would make no sense for me if I had known.
Anyway do you mind giving their representative a DM to have a look at this topic maybe there is still a small chance I can sort this thing out.
Thanks.

[BitcoinGirl.Club]

I had no ideea this would be an offence to their TOS otherwise I would’ve never had opened an account with them , it would make no sense for me if I had known.
Anyway do you mind giving their representative a DM to have a look at this topic maybe there is still a small chance I can sort this thing out.
Thanks.

I will but I don't think you will expect any exception for yourself. But either way, good luck. I will update after sending the PM.

Update: PM sent to Rollbitcom and Rollbit Razer

[albus19]

Thank you very much !

[Shishir99]

Based on recent previous case, yes, they don't mind you having another account as long as you doesn't use it for malicious intent like bonus abuse or circumventing limitation. I took a quick stroll on their ToS and couldn't find anything about prohibiting second account.

But... that fact become rather useless because the case involves a self-exclusion. Self-exclusion works by locking into several datapoint. IP address is one of it. Given OP [if we amuse a possibility that he's telling the truth] shared the same IP with his husband, whom self-exclude himself, and add the similarities of email address, Rollbit's step to block the account is already correct and correspond with the Gamble Aware regulation.

I guess this is why their support said that you are trying to escape the ban. Now that makes sense. I don't know why people use the same IP address to gamble, especially when they know that their partner is self-excluded from the same platform. If the case is true, which OP already said that their partner has an account there, I don't think we should blame Rollbit for that.

Usually, exchanges try to find mistakes from players, and casinos do not disclose the reason they banned an account. In this case, the user already agrees that her partner was playing in the same casino and the case is clear to understand.

[holydarkness]

I didn't say I don't want the rest of $4000 back , I said I want the money back, that includes my winnings, sorry if misunderstood, I really hope this can be still sorted out and I hope their representative would answer soon.

I took it from another case of self-exclusion [circumvention], I believe you'll find similar email in your husband's inbox following his self-exclusion:



If I may redirect your focus to point number 2 on the agreement that binds to the user upon self-exclusion, especially the later part, "any account will be closed without warning with balances forfeited". So umm... I'll say the chance of getting that USD 4,000 is quite narrow.

As BitcoinGirl.Club has notified Razer, I am refraining from doing so to avoid redundancies.

[macedounius]

This time Rollbit was decent. It is very unlikely that your husband requests for self-closure, then you open a new account by yourself on the very same site. Even if it is truth, there is no way you can proof that - they will always argue that could be your husband.

[albus19]

Can somebody send another DM , it’s been a few days no answer from anybody

[348Judah]

I had no ideea this would be an offence to their TOS otherwise

That is why it is very important for us to make sure that before using a gambling platform, we read to their terms and conditions, i think this will serve a way of learning to you now and try to avoid any future reoccurrence with them or any other gambling platform you may be using.

Anyway do you mind giving their representative a DM to have a look at this topic maybe there is still a small chance I can sort this thing out.

They have their announcement thread, you can go over there and maybe locate the representative there by yourself, you're the one in best position of taking your case up with their representative.

[albus19]

Because my rank on the forum is still “ Newbie “ Razer” donesn’t accept PM’s from this rank. That’s why I asked.
Thanks !

[AHOYBRAUSE]

Because my rank on the forum is still “ Newbie “ Razer” donesn’t accept PM’s from this rank. That’s why I asked.
Thanks !

That won't make much a difference right now since rollbit razer hasn't been online for about 5 days here.
And I think somebody already sent him a message about this thread.

So just wait for him to come back to the forum and then maybe he will address this case.

It doesn't look good though since they didn't do anything wrong and just enforced their rules, and the mistake is clearly on your side.
Good luck.

[holydarkness]

Can somebody send another DM , it’s been a few days no answer from anybody

I actually sent one to Razer after you made this post. I saw that he was online on 10th of March, he probably missed it, or he logged into the account for a short time without looking at his inbox. I sent him another one just few seconds ago.

[albus19]

Thank you very much !

[Rollbit Razer]

Thanks for the heads up here, Holy!

As already established in this thread, OP was circumventing a self-exclusion.

Deposit was returned and account was closed.

[albus19]

Thanks for the heads up here, Holy!

As already established in this thread, OP was circumventing a self-exclusion.

Deposit was returned and account was closed.

I have never received the deposit back

[holydarkness]

Thanks for the heads up here, Holy!

As already established in this thread, OP was circumventing a self-exclusion.

Deposit was returned and account was closed.

I have never received the deposit back

If the deposit returned just after Razer made his post, it'll need some time to arrange the refund and for it to be confirmed and landed to the originating address. Wait and check periodically. I'll appreciate if you can tell us when you received it, so this case can be marked as resolved.

[albus19]

Thanks for the heads up here, Holy!

As already established in this thread, OP was circumventing a self-exclusion.

Deposit was returned and account was closed.

I have never received the deposit back

If the deposit returned just after Razer made his post, it'll need some time to arrange the refund and for it to be confirmed and landed to the originating address. Wait and check periodically. I'll appreciate if you can tell us when you received it, so this case can be marked as resolved.

Still no deposit back

[holydarkness]

Still no deposit back

Maybe I missed this info and it's already provided in one of your post, but I gave the whole thread a read, three times, and still can't find it. So... can you please provide us with your address? I'll put my eyes on them and will notify you when it arrived.

[albus19]

Still no deposit back

Maybe I missed this info and it's already provided in one of your post, but I gave the whole thread a read, three times, and still can't find it. So... can you please provide us with your address? I'll put my eyes on them and will notify you when it arrived.

Hi here is my ETH wallet 0xb2138BBE5003a0589A7a1f51CeEC515a222f1a6e

[holydarkness]

Still no deposit back

Maybe I missed this info and it's already provided in one of your post, but I gave the whole thread a read, three times, and still can't find it. So... can you please provide us with your address? I'll put my eyes on them and will notify you when it arrived.

Hi here is my ETH wallet 0xb2138BBE5003a0589A7a1f51CeEC515a222f1a6e

This is a new wallet? I can't find any prior transaction on it. Have you check your originating address? The one you use to deposit into Rollbit. Maybe they send the deposit back there. Can you provide them here as well?