Bitcoin Forum

I received an email from BC.GAME with the misleading title "Withdrawal Notification." However, the email content had nothing to do with a withdrawal and instead pertained to a lottery ticket (which, frankly, seems unimportant). I am attaching screenshot of the email below;
https://ibb.co/ZMzrCc8

This tactic of using misleading email titles to get users to log in seems like a poor one for a casino.  In my opinion, it's more likely to frustrate users than encourage them to deposit and play. While simply blocking their emails is an option, I believe the better solution is for BC.GAME to stop sending deceptive emails altogether.

I guess it was a mistake. The email could have a title like lottery ticket instead. Like I have said, it would be a mistake from Bc.game but I expect a site that has many gamblers like it and also having some years of experience not to make such a mistake.

Copy the https://bc.game link on the email and paste it on a browser to make sure it is truly https://bc.game.

I thought the same way at first. But now that I'm getting multiple emails with the same title, there's no doubt in my mind that this is a cheap tactic.

Can’t open the image for unknown reason but can you verify the email if it’s from official bc.game email? I’m active on bc.game but I don’t received this kind of email on my mail even on spam folder.

They have nothing to gain by doing that kind of cheap trick since they have a lot of active users while this is not a general email since I don’t received even one email containing what you mentioned here.

Maybe @AHOYBRAUS can verify if he received it too since he is one the user here that I knew which is very active on this casino. What’s your VIP level because it might be connected to it?

Here's the image https://www.talkimg.com/images/2024/06/10/cYdgc.jpeg

Disney likely be a genuine mistake if it is the first time the user is receiving such an email. And nothing really to worry about. If he's so worried he could take a screenshot of the email and send to BC game support for confirmation. At least that is what I will do if I receive such an email and I am troubled.

The link works fine for me.

Emails are from official bc.game support and I have verified it.

What is the connection of VIP level ? Who gets more misleading emails? VIP or NON VIP. lol  ;D

Have you contacted customer support about these emails? I advise you to report to them and inquire why they are sending you these emails. Contacting BC games will also help to ascertain if these emails are emanating from them or if it is a phishing attack.

I also suggest you don't click on any link or connect to any social media platform attached to these emails they might be risky. People have suffered such attacks and lost money to these criminals. I doubt if the casino will engage in such a cheap strategy to bring members back to the casino. They have been in the forum for some time now and have built a good reputation.

I just checked my promotion email from bc.game and compared it to the email indicated on the screenshot of the OP. I’m receiving notification and promotion email from info@bc.game while the screenshot of OP is from support1@bc.game which means this email is not for promotion purposes.

I’m not sure too the list official email of bc based on their function but this is surely just a mistake since the sender looks like used for customer support coms.

Always you receive emails like that you have to be careful before opening them, because it's a common practice from hackers to send phising spam emails to different people on the internet who the hackers have the contact addresses, in order to lead them to click malicious links, which will potentially steal their personal informations and guarantee the hackers full access to their online accounts.

This time it was a lottery ticket you clicked, but who knows what it could be next time... Be careful. If you don't have made any withdrawals, you don't have why to click the link you received. Instead, go by yourself at search engine, login at the website which is claiming you have made an withdrawal and check your history. If the information is misleading, just ignore it.

In case it's a legit email from the service you are claiming, then you can send their support a message stating everything you just posted on this thread. Also, tell them you don't want to receive similar messages anytime in the future ever again.

LoL, You already mention it to yourself that BC might using this cheap trick to attract players to play again. Users with higher VIP level usually a common target of this kind of scheme since they are easy to convince playing back in the casino.

I’m asking since I didn’t received this email so obviously the receiver of this is just selected. Possibly something related to your account that triggered this email notification.

If this is a one off, you can ignore it as a glitch or a human error which can happen from time to time. Not much to worry about if they have been serving you well while you have used it and not attempted any cheap bait trick like this. If it happens again or has happened before you can consider blocking non essential email notifications or switching to a different casino house after weighing the pros against the cons.

- Jay =

Sorry to say this but I think you are wrong, what the op complained about is not a mistake on the part of bc.game, they deliberately used that email title to dish out the lottery email to their users who qualify for the free lottery ticket, and the reason they did this is very simple, To get the attention of the user to not scroll past that email without opening it, and for those who have email notification turned on, they will immediately open the mail as soon as they find it on their notification tab.

Overall, regardless of what ever their reason for doing this is, the truth is that, this is a very poor attitude and scammy in nature, it is only scammers that use such titles to capture the attention of their potential victims to the content they are sharing, Bc.games should desist from such attitude as it doesn't suit them as a big and reputable company.

Your image only has the mail contents and did not contain the aggrieved mail title. I also expected you will include the email address on the thread maybe for verification if it was coming from the official bc.game site because it could be possible that it is maliciously coming from scammers.

If I may ask, die you even subscribed to the site and if YES and you are still having deals with them then there is no need blocking them because you would be missing out important updates and you may likely want to reach them in some occasions. That is if truly it was the official email from the right source.
Then you also did well by blocking them If you did not subscribe on the site

My email is not from support1@bc.game it is from support@bc.game which is the official email mentioned in their website. Please read carefully.

Can other regular BC.Game players verify if you have been receiving the same emails as well? Because the title and the actual content of the email doesn't look like an email that a reputable service like BC.Game would do.

OP, don't click any links just to be sure you're not clicking any phishing scams, because sometimes SMTP servers could be compromised and be exploited too, no?

You could also go to your casino account settings and disable all emails.

Things like this happen as long as the links and promotions mentioned in the email are part of BC.GAME, then it's legit; OP should raise this to support because the title differs from the content or the template used so that they can notify the recipients of the mistakes, clear up if their service was compromised, and check how and where they made a mistake of sending the wrong email.

More like a clickbait if you ask me. They knew people would click it if they saw withdrawal because they most likely did not order one, so seeing this immediately makes you think you're being hacked.
A title like this is going to make people click and read it carefully, and then realize it's just an ad.
I hate aggressive advertising like that. Makes me think the company is treating me like a brainless bag of money and think after being tricked like that I'm going to take part in their stupid lottery. On the contrary, dear BC staff. The way to deal with this is to withdraw all the money you have with them and block the email.

That's possible; they have a good conversion if the title is ''Withdrawal Notification,'' but whoever thinks this scheme is bad in marketing, recipients don't want to be tricked. They want truthful information in the emails they receive from the casino they trust.

They will lose subscribers to their newsletter, or worse, they will lose players. Bc.game should address this concern. It's easy for their subscribers to hit spam, and all your emails will go directly to spam folders if they do not unsubscribe.

All casinos have notifications that can be corrects, wrong, etc, then, in my case, I don't even look at my casino notifications emails, it would be fucking crazy, just subscribe to the notifications that interest you, and then just login...

I never click on any link in any email, if I see something strange I log in, anyway !! because an email has to give you the "flu."

At this point in time we are still not sure if this is a legit email by bc.game or if this is some kind of phishing attempt, but whatever the case it is not a good thing so the OP must avoid clicking on any links contained on that email, as if this is a phishing attempt this could lead them to lose whatever money they have at that casino, but if it is confirmed this email did in fact originate from an official account, this is worrying as such marketing methods are without a doubt not something that a serious company should entertain doing.

There is a chance of happening anything out of these 2:
1. It is a fake email the hacker has sent a fake email to steal information from you by providing a fake link on the claim ticket. or
2. The title of the email is by mistake on the site. As they have not informed I think it is number one.

This was a mistake from their side for sure. Even if they did it on purpose, to use such an unrelated title just to claim some more cliks is crazy. And why would a casino do that just to advertise a free voucher for a lottery?

Maybe they'd want more attention on a new slot or sports tournament. Generally something that would bring them some money. But s free lottery? It would be kinds stupid to make customers worried like that.

You say it was a mistake FOR SURE, but in the next sentence you're not so sure anymore saying that if they did it it was crazy, so you allow the possibility of this being done on purpose :D

Let's just wait for the casino's response, but I doubt this was a phishing attempt since OP claims the email address is real, so either a mistake, or bad advertising.

seems like it is something that needs to be addressed if it is really true, but it could also be a mistake, I'm curious, since you seem to be concerned about this incident, have you asked their support as to why they are sending these "misleading emails" to the people who have registered on their gambling site?

Or the third possibility that this is a classic example of aggressive and unethical marketing.
It is not a fake email I have confirmed it by visiting their website and this email is there right at the bottom of support section.
I have received three emails on consecutive days so it is not one time mistake.  

I am not receiving such email from the gambling site, probably it is directed to some specific users. What I am not sure about is the link that is correct that is on the OP image that it is the correct bc.game link. But I will not trust that until I will copy it and use any browser or text editor to check if the link is correct or not. All that will still come to my mind is that the email is fake untill I check the link myself that it is not a fake one. If it is a mistake from bc.game, that is a stupid mistake.

That's what you called 'phishing' wherein some unknown sender or you will receive an suspicious email that maybe came from a hacker targeting to get your important personal details which they can use for illegal activity and worst could steal money from you, so if you are not sure about an email and you didn't expect to received an email to a specific ender then ignore it immediately, and if you still receiving those kinds of email then you can make a changes in your settings, to filter out spam or trash emails, it can't be helped, all our information are being sell by whatsoever social media platforms or website so expect that your personal email is not public and can received phishing emails. If you don't want to be a victim of that, then better protect yourself and your personal information. With this advanced technology, you cannot let someone know vital information about you.

I assume it is easy enough nowadays to spoof an email domain and to pretend like you are a legitimate one,the problem though is how do they know the emails of Bc customers if they have not hacked them.Paste that link into a browser is one sure thing to check of it is legit or not however make sure you paste it in a browser where you have never opened Bc before as if you paste it in a browser where you have opened and saved credentials of your Bc account can cause big trouble.

I believe more to be an unethical marketing campaign as such type of emails I used to receive a lot of them when I was active playing there some times ago.

It's not right to receive a deceptive email there is such a thing as Can Spam act




The CAN-SPAM Act is a law governing emails and other messages from commercial entities. (https://www.cloudflare.com/learning/privacy/what-is-the-can-spam-act/)

So if they are reported and found guilty they will have to pay $43k for each message, so BC.game should address this issue to their subscribers to avoid stiff penalties.

Here is the proof : https://ibb.co/0tbZHrS  this email is mention right at the bottom so there is no doubt that it is from bc.game. You can check for yourself by visiting https://help.bc.game/en/   I did this so that they cannot alter the content now.

I'm sure the team are fully aware of this as the discussion are getting attentions lets hear their announcement and allow them to rectify this error if they did it once then it must have been human error and not intentional but if they kept doing this then they are engaging to deceptive marketing.

I myself received similar email from the past from a different casino but after 48 hours they issue an apology because that was the first time it happen after hundreds of newsletters sent.

I have received four emails now on  consecutive days 7, 8, 9, 10th June. So it clearly a part of their luring strategy.
What is shameful is that they even after posting this thread they have sent me one more.

Can another regular user of BC.Game in BitcoinTalk confirm if they have also received the same kind of email? It's very hard to believe that a reputable service would do this kind of marketing, and as Bitcoiners/users of cryptocurrencies, we should always verify and not merely trust something posted in the different topics.

OP, I'm not trying to offend you nor am I trying to say that that information isn't true. Merely verifying the information.

I am asking again, have you brought this up to their support? You seem to be concerned about this kind of behaviour from them, so wouldn't it be better to inform them about it? also, asking their support would clarify the questions that has been asked whether the emails came from them or if it is a phishing attempt.

I am not sure if _act_ is a regular user of BC.Game but he mentioned in his post that he hasn't received such emails from BC.Game.

That is annoying for me as well but maybe you can just unsubscribe to newsletter or even turn off notifications from that sender if it is possible but if not then try to contact the support team so they will stop sending you spam messages or maybe that was fake emails or what but if that was me I will probably not gonna fall for that kind of annoying messages though I am not a user of BC.Game but still if they are sending such mails then I think that was my last gamble with them.

What do you think is the core issue of my complaint?

I'm trying to expose the unethical and manipulative practices of these industry giants. If you create just one additional account from the same IP address and claim it's a mistake, they treat you like a criminal and confiscate all your winnings. In my case, I have concrete evidence – misleading emails – that they've broken the law. Shouldn't the same standards apply to them?

I've attached a link to the image of the email, along with their official help and support webpage, which clearly displays their official support email address. This demonstrates that this is not a phishing attempt, at least not by a random scammer.

I don't know if they've sent these misleading emails to others or not. My point is, I received them, and I'm happy to forward them to any trusted member here to eliminate any doubts.

Well, I actually read the email from the image OP shared and while it may seem to have a misleading captain, I think it's not completely so misleading because they are asking you to claim the lottery ticket which can grant you the opportunity to luckily win an amazing prize, believing that after you win that prize, you will have to withdraw your prize. That's probably why they label the email as "withdrawal notification" But it's kinda awkward tho. Just my opinion.

I use BC. Game casino too but didn't receive this email, the last email I got from them was sent on the third of this month and it was titled, "⚽️ Euro Cup 2024 at BC.GAME: 3 Epic Events, $100K+ in Prizes! 🏆

Check if it's really coming from this casino as sometimes it's just from scammers trying to steal your information through phishing. I would never click an email if I'm not sure what's it all about, especially when it's all about money particularly the withrawals as that is a big no to me.

Casino would not intentionally send malicious email for the sake of promotion, unless such casino is a scam and I believe BC.GAME had maintain its reputation well in the forum.

If you've reviewed the entire thread, it's clear that these emails originated from bc.game. Today, I haven't received any emails from them, which leads me to believe they are aware of this discussion. However, instead of publicly apologizing for their actions, they've chosen to remain silent.

Therefore, if they do not post an apology in this thread acknowledging their mistake and committing to stopping these practices, I will be forced to file a scam accusation.

I don't know why but I tried to open the link but the link seems to have gone. First of all please double check everything frenn today scammer is getting smarter day by day and phising site is look exactly same with the original sites so be careful with that.

Second of all after double check and when everything seems legit but you don't make any withdrawal then you should report immediately to the BC game team rather cry later IMO

I'm not receiving any misleading emails anymore, so it seems bc.game may have acknowledged their mistake. While an apology would be appreciated, their silence on the issue suggests they are aware of this thread and have chosen not to address it. This silence could be interpreted as fear of the repercussions of their unethical marketing practices.

However, I don't want to come across as someone who bullies casinos without reason (although I often don't care much).

I leave this matter open for further discussion by the forum's wise and diligent members.

some say that it is a mistake from bc.game but some also say that it is possible clickbait to attract attention from users. but whatever it is you should ask their support about it or you can ignore the message if you feel that the message is not that important because honestly i also often ignore messages from the gambling platform that i use because many messages from them are not important at all.

Personally if I received an email entitled "Withdrawal Notification", knowing that I had no current withdrawal, then I read that the contents of the email that it was a mere offer to join a lottery for free, I would merely dismiss it and forget about it.

OP is probably overreacting.


But the contents of the email is a withdrawal notification?

https://cdn.imgchest.com/files/6yxkca3aae7.jpeg