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Hello, this casino metaspins scammed me with amounth more that 180 000 usdt.
They closed my account without any email or message.
And only when i tryied to come and play again, this moment I received message that account are disabled.
I player here and loosed a lot of money. Some week I was about -200k usd.
Now account closed and I do not know what to do.

I want to inform everyone that this casino are scammed.
I have same situation last year, when casino said that my account are related with someone other, but when i loosed balance aboutt 65000 usdt, they said that everything okay.
This time i put withdraw I do not loosed it. and now they want to steal this balance with some fake reason.

Move this post to scam accusations section and post proof. Just coming here warning everyone without proof doesn't show us that you are legit. You could just be trying to smear them to pressure them to pay you when they caught you cheating or breaking the sites ToS. Always better to tell the whole story and also pm a rep so they can respond.

Your post is still baseless without any prove from screenshot or whatnot for someone to have a clue of what you are accusing the casino off. Next time, you come out clean with prove before discussion on it can be meaningful because casinos won't wake up to block you off just like that. So do the needful and move your post to scam accusations board. https://bitcointalk.org/index.php?board=83.0

Soon, when I will have time I will make video on post in on youtube, where everyone can see screenshots and I will explain all the histroy with this casino. I played here about year. And last month they wasted all withdraw, but the last one they want to steal.
Last year I stopped gamble after this 65k big amount loose. But after 2-3 weeks this VIP agent Michael annoyed me, with good bonuses and I started to play again.
This casino are very cunning. Run away from it.

The casino's motivation is very clear. they want to steal more than 180 thousand usdt

We have a Scam Accusations (https://bitcointalk.org/index.php?board=83.0) board. Posts all your evidence, like screenshot of your conversation with support or how the casino scammed you.

In any case though, not to burst the bubble, but this seems to be a trend on some new casinos that have gained traction to suddenly see some accusations against them. I'm not saying that the OP is trying to discredit the casinos, but for know, it's like "he said, she said" situation.

So maybe just come back  if you are done presenting those valid proof you say which can validate your claims against them. Since its will be hard for people to believe or give a good statement regarding on what you experience against metaspin if they can't verify your claim is true.

Also as other said go to proper board since scam accusation section is the exact place where you can post your accusation against that casino. Since if you post it here then maybe people may not notice or just ignore this thread since they their attention might caught up with other entertaining threads like the ANN threads of certain casino posted in this section. So try to follow and have some good discussion there since if everything will be placed well included all the proof then for sure many people will avoid that casino and criticized for the possible scamming they have done to you.

How long has it been since your account being locked? If I understand things correctly, your past case with 500casino (https://bitcointalk.org/index.php?topic=5467820.0) was a simple matter of waiting while your account being investigated, is it perhaps a case with similar nature?

my post is about online gambling.
I play a lof of casinos everyday.
Some casino are good, some bad, but this scam casino METASPINS try to steal money with absolutely radicicolous reason.

500casino approved withdraw only after casino guru accepted complaint. Now casino guru are absolutely unfair site. betsofa.com scammed me with 15000 euro, but casino guru closed complaint.
At this moment only vavada.com and bspin.io make withdraws without dirty unfair tricks. this is 2024 year reality.

180k??? I can't believe it, it's so brazen that I can't believe it. Is there any response from customer service? This can't just be left like this, 100%.

If I may repeat what I wanted to know, how long has it been since your account being locked?

500 casino releases your fund and unlocked your account after their investigation finished. I'd like to think it's not due to your complaint at casino.guru, given on that platform, you stated that,

https://talkimg.com/images/2024/06/21/hmz1b.jpeg

which heavily implies that they're yet to do any action.

If you can move this thread to a scam accusations board and supply it with adequate supporting evidences, I'll give my best to try and exhaust many methods to reach them and get them to come back to the forum. Though I can't promise you anything.

You should lead with proof. Do not accuse a casino of scamming you without proof and expect the community to have an opinion on your case. Your evidence is needed as well as the casino's reasons (with proof as well), since they are active on the forum.

An external source like YouTube will be ignored by most, put up a write up with included screenshots. Except you're trying to promote your YouTube channel it's not practical to state your case where you don't have much audience. If you must make a video, it would he after you've posted in active gambling communities.

You didn't get back your $65k and returned to gambling there? Was a personal agreement reached or it was the regular bonuses available?
How much approximately have you successfully withdrawn since then?

Well, the question itself is suspicious. I mean, at least you have shown some proof that your account actually got locked because how can we know that you really are being scammed by those websites? Anyway, this is my first time hearing about that gambling site, and unfortunately for you, if what you have said is true, then the amount of money is not a joke, and you should really make a report for that because with that amount of money, will you let it slide? I know you will not, so you must report it to the authorities so that the investigation can be held and you might get all your funds, but it will be a long process for sure. So good luck, and a reminder for all who gamble online: before you deposit on a casino platform, make sure that you review the website first and know if they have a history of problems with customers to avoid being scammed.

just like in the situation with 500casino. What kind of investigation could there be if I logged in, made deposits and played slots. with your own money. and having received the winnings, I had problems with withdrawal. as if I had broken something(some rules). Everyone understands that the casino is greedy and wants to play for time and waste withdraw process and not allow the withdrawal of winnings. First they said provider check, after 3-4 days account disabled. No any email about some reason of closure, nothing.

I tend not to believe people who supposedly gets scammed so many times. So, you've been scammed by at least three casinos that we know of. And you say that there are only two legitimate ones, which is not at all in line with the reality of those of us who know this world in the forum.

Yes I agree.  I made a mistake by playing here. I already had a similar situation with them last year. but then they lured me back with bonuses. and when I started winning they decided to steal the money. horror

the fact that 500casino did not want to withdraw money and was simply stalling for time. it is a fact. Only after complaints and coverage of this event did they withdraw the money.

Maybe you are the one having a problem with your gameplay since you encountered many issue from different casino which means you are doing something that violates the casino ToS for your own game.

I’m not sure what method you are using but having a lose on casino doesn’t that you are playing fairly since arbitrage bets is still possible even on casino games especially live games while you are using casino bonuses.

i do not know what is arbitrage. but I never player live games, only saw on youtube. I play only video slots games. If using withdraw option is violations of rules, then yes. I know that a lof of casino do like to withdraw winnings. Also I do not play your casino, because my friend had problem at stake.com

I advice that you lock this thread now as advised to you, create a scam accusation in the scam section post all the relevant proof and screenshot.
You mention that you are going to create a video then make it look good so we can all discuss about your case and your proof the discussion is turning into a debate about methods, concentrate on your case this is a big amount so your focus if you to proof that you have been scammed if you Metaspin really scammed you.
Its not benefiting your case if you delay creating a scam accusation in the right section.

Considering you are a real victim, you should be avoiding them when you started having problem with them. We are in the 2nd page, isn't it better for you [OP] to take some evidences and share it here? It's a lot of money and you need solid evidences to convince the community.

I never mention that withdraw is a violation neither having profit will lead to a problem. It’s just my assumption that you probably doing something wrong since you don’t provide evidence here while you have multiple problem from different casino which means it’s not a casino way of scamming or else you will only experience this inconvenience on this casino only.

Your case will be moving forward if you provide better evidence such as discussion with the support. You can talkimg.com to upload screenshots for your evidence.

He was just active today from almost a year of not using the account, the last post of him was a scam accusation entitled "500casino 500play.com SCAM SITE", it seems like OP got scammed many times.  But you are right, he should be providing an evidence and as we have seen in his previous post, he know where to post a scam accusation, so the needs to make this issue more formal by bringing it at the right section.

Op has been pretty active in this thread and knows very well that he needs to provide some form of evidence to try and convince forum members, but is clearly not doing that and is instead focusing on venting pointlessly.

This is just one of those open and shut threads within this board which is completely pointless. I doubt op will lock this thread later on.

He is not a victim of scam but rather a subject for investigation due to his game. You will never encounter a problem like this if you are just a regular gambler playing normally inside the casino since casino will not view you as threat to their business.

I don’t have any idea about the Metaspin service since I don’t play in there but reading the description of the OP will give you an idea on the nature of his gameplay since he encounter many issue like this on the casino the he stated. He literally gives us a hint. He is already familiar on how scam accusation works here yet he choose to not provide evidence to back up his claim because probably the casino support already explains what is the reason.

yes, if you do not withdraw funds. If you just make deposits, then everything is fine. lose your money, welcome.

Then proved it by showing us your conversation with the support because you surely ask them first about your case before you decided to move it here so that we can have an idea on what issue they are using to disable your account.

There’s no way you will just create a thread like this without hearing the casino explanation about the status of your account. Let’s save time here and provide all the necessary evidence to proved that this is a legit scam accusation. You should move this too on scam accusation board.

duelbits casino is apparently a casino that withdraws to everyone except scammers. and everyone who withdraws is suspicious players and a threat to business (most likely scammers)
i see 500 000 withdraw problem on casino guru :D yes, one more scam casino which try to steal winnings, casino reasoning speaks volumes.

you are a typical 2024 casino. and every player must understand that if he plays you, he will win. you will also consider it a "risk for business"

Nope, I honestly don't think that's the case. If 500casino didn't want you to withdraw and has the full intention to steal from you, they'll not release your fund and instead will invent a counter-accusation like you're late betting or have multi-acc or betting on fixed game, use your imagination. Factually, this is the closing statement by 500's representative, and if you're not aware, it's a quite common occurance for providers to ask for some fund to be withheld, pending investigation.


I will ask once again, how long has it been since your fund being locked by metaspin? I will also repeat, please provide enough supporting evidence of your accusation [and move this thread to the scam accusations board], I'll try to find a way to get in touch with metaspin's staff once you prove that you have a valid case.

Hello, Aleksandrs! How can I help you?
Hello Brandley, my name is Aleksandrs, you closed my account : o****s@gmail.com . I want to know the reason of this?
avatar
Thank you, please, give me some time to check it for you
As we already told you yesterday, when there are any updates we will reach out via email, no updates yet. We apologize for the inconvenience
Please, say what a reason
Just need to know reason of account closure
Read
avatar
I do not have the information
There is an investigation, but no reason is given

my chat which made 2 minutes ago in metaspins site.

If you can provide that in form of a screenshot, that'll be very helpful. Copy and pasting the chat here can be considered as a less solid evidence compared to if you provide them in a screenshot form, given those text can easily be edited. Feel free to cover that email address to maintain your privacy.

Moving on and taking that somewhat-an-evidence you provide as our guiding basis, I understand that the situation is much less the same with previous case, i.e. there is a pending investigation of your account. I'll ask once again as you seemingly always missed this question: how long has it passed since your account being locked?

Obviously mate, he is the one that is having a problem here and this is why he is here complaining about it but if you mean that he did something that is against the casino rules, I think this is also possible if the casino involved is legit because I don't think they will do those things without a valid reason, as that can only affect their reputation. If we are playing fairly, our chances of winning are only small and that is the reason why some players are trying to cheat the game.

Anyway, I didn't know that arbitrage betting is also possible in casino games. All the time I thought it only happens in sports betting. This can give someone an idea but the risk here is still high, so it's better to not attempt it at all.

If you're making a report on scam accusation, then follow the right path and format, this thread should be moved to the scam accusation board, secondly, follow the appropriate format for reporting such, thirdly, make sure you have strong evidence to serve as proves to what you experience and if possible some of the considerations you're able to have with them if any, i also hope you're not involved in doing anything that goes against their policy for them to have place restriction against your account.

I'm sorry for being rude, but it seems to me that you played and lost money in many casinos and as you are not satisfied with having lost money in casinos, so you are blaming the casinos for your losses, something very wrong, it seems to me that you are dependent on gambling and it is doing you a lot of harm, I say this based on the fact that you keep accusing the casinos but you have not shown proof that you are really telling the truth, which shows that there is a chance that you are lying because you do not accept that you lost. If I'm wrong, then start posting all the proof you have about all the casinos you are accusing them

my advice:

stay away from casinos and gambling for some time, I would say stay away from gambling for at least 5 years, seek medical help in the real world to stop this gambling addiction, do this as soon as possible, when If you ignore all these clear signs that you are addicted to gambling and don't seek help early, you will completely destroy your life. It is not normal for a person to keep saying that they play in many casinos and that in all casinos they have problems, and they are talking about large amounts of money.

Someone who had faced issue related to withdrawal in a casino should know not to go near that casino again no matter the bonuses they receive from that site - I don’t know how your previous experience went and how much time it took to resolve it but having this amount (180k+) in a site you have had a bad experience with is not a smart move. 

And also, I have seen so many post advice you to move this thread to scam accusation board I believe it’s better there as more people who don’t visit the gambling board but are active in scam accusation cases can help contribute and see how they can bring about a good solution to your problem.

any chance you can provide screenshots of the evidence backing up your claim? this has been asked multiple times by several forum members but you seem to ignore those requests. don't get me wrong, I am not saying that you are lying but it is extremely important to provide evidence on the accusation you are making so people can take your complaint seriously.

I saw you posted a "conversation" between you and metaspin support, it would be better if you took a screenshot of your conversation with their support and then posted that screenshot here.

What is the response of the metaspin team when you contacted them, but still base on your explanation of what happened, it is clear that you have some issues of possible addictions and also not knowing what your responsibility is and that of a casino.


I don't want to outrightly talk down on your accusations but then if you want this claim to be taken seriously, you have to include all your proves and evidence to show that you are legitimate in your quest.

It looks like your account is under investigation, so I believe better have patience on this. It may take some time for the casino to release its decision, I hope they find your account free of any concerns and issues, unlock it, and allow you to withdraw your funds.  The best course of action is to wait and keep the follow-ups.

If you ever had a successful fund withdrawal ( I hope the casino lets you), better to stay away from this kind of casino.  I wish you good luck and keep us updated on this issue.

Of course after this I wil lstop to play this casino. Of course I made mistake that after Oct 2023 i started to play again. But here and in other forums I will try to explain that this Metaspins casino are scammers

https://freeimage.host/i/screenshot-2024-06-21-180807.dHSqjLB (https://freeimage.host/i/screenshot-2024-06-21-180807.dHSqjLB)
you can see, same what I copy pasted here.

Given that you keep evading my question about how long has it passed since your account got locked up, I'll have to assume that the answer falls under the category of "short time", probably one or two days. Hence, the reluctance to divulge the timespan, as it'll show that you're indeed being a bit impatient and that the case is "not as serious as it seems".

I am not saying it's not serious, I'm just saying that probably it's a non-issue that doesn't worth raising a thread and attention for.

You've reached their support and they told you that their provider asked for investigation, and that's what happens. They're not confiscating your fund [yet], they simply holding it while your account and bets are being investigated. If you do nothing wrong and bets honestly, they'll find nothing wrong and will very much likely release your fund once the investigation's over.

This statement is a bit confusing to me because at some point, you sounded as if your withdrawal features is mostly looked down on because of the fact that your concentration is how gambler's can deposit money and at the same time losing the money it sounds as if only deposits is what that casino is concerned about and  losing is sounds to be part of the system.


This sounds as if you will only take deposits and not withdrawal, any ways casinos are all about the revenue generation and I can't blame metaspin rep for making such statements as (losing is welcome).

Based on the screenshot, it looks strange because they already close the account while they are still investigating it. I think the right thing to do is just to allow the user to access the account while freezing the funds pending the result of investigation. And the support using the words "I do not have the information" in an answer, that doesn't look professional at all. I think we need their representative to answer this concern if they have an ANN thread here.

Although I agree that they shouldn't have completely locked his account while it's still under investigation, this could be in his best interest. If they allow him to access his account and place bets, there are high chances that he will lose some of his money if not all of it.
Support agents usually don't have access to some sensitive information and they have to wait for the investigation to be completed to get a detailed answer from the appropriate team.

No, I don't mean they'll allow betting; I said they'll allow the user to still access their account, but it will be frozen. This means the user cannot place bets or withdraw their remaining balance while waiting for the result of the investigation. I can say this based on experience, as I have an account in one of the casinos here where my account was temporarily frozen due to a suspected violation. It took weeks before the result of the investigation came out. In the end, the account was closed, but I was able to withdraw the remaining funds.

This is the standard procedure of online casino when an account is under investigation. An account is suspected violated the ToS that’s why it’s temporarily disabled. This is different when an account is under verification process which user can access the account but can’t do a withdrawal/deposit.

Casino will not disable the account if the potential violation is weak.


This is the typical reply of support when the problem is on provider. Since provider typically doesn’t disclose the reason for investigation unless it was already concluded. This is really sucks to read as a player but this is what we agree on the ToS.

“We have the right to suspend/disable account without further explanation” casino ToS typically have this line that sucks.

Well well, here we go again, I am actually perplexed reading this, $180k is no small amount of money, and I wonder what really gives the casino the balls to want to steal such an amount from a user, their user.

If you story or claim rather, is true, I guess I will have to join my voice with what some other users have suggested, which is that you should create a scam accusation against this casino in that Scam and Acussation board, providing all the necessary proofs and evidence that indeed, you had this balance and that you casino has closed your account without you being able to withdraw this balance - and sorry if this has been addressed in some previous comments, I am just coming by here and didn't read all the comments, most especially ones in the second and third page.

Overall, I hope you get your refund, if you claim is really true.

The fact that it's still under investigation means they don't have a conclusion yet on a possible violation. And what difference does it make if a user is allowed to access their account but not allowed to bet or withdraw funds? I mean, aren't users like us entitled to access our accounts so we can gather evidence in case we want to file a complaint or counter the violation that is accused of us? By accessing the account, we will be able to see the history of transactions (bets, deposits/withdrawals), and we know this is vital in defending ourselves against accusations.



Really? Maybe I'm not fully aware of the details of the TOS of the casinos I've used because I haven't read that line. But if it is really part of the TOS, I think it's fair if they don't freeze the funds and just allow the user to withdraw the funds before the account is formally closed.

That is the logical thing to think. I have never been scammed in casinos. While we have seen many cases of people claiming to have been scammed only to learn later that they violated the ToS in one way or another. And I'm not saying that there aren't genuine people who may not have been unlucky enough to have been scammed but when the OP says:


He raises all the red flags.

Mr. from typical scam casino. your words are 0, nothing, like you.
now i find another scam from this: https://casino.guru/duelbits-casino-player-s-account-has-been-closed

like i said before, when a casino writes that the player is to blame everywhere, this immediately says a lot. more scammers, and this fake license that doesn’t monitor anything.

I won a lot at vavada.com and never had some fake problems with withdraws. Won more that 500 000 euro. Also i approved my expirience at trustpilot.com. You can check my review, but the thing is that I see what casino you are from. I haven’t played there myself, but I know that you cheat players out of big money withdrawals.

It seems you are in his ignore list, there are a few more response after your posts but still no intention to response you LOL
The OP seems making posts just to develop the thread to make it a few pages but what could be the reason for it?

This thread is going nowhere. We are now 3 pages deep and all we know is that your account is currently suspended. You have been advised by the customer support to wait for an e-mail from their side with more information. It's obvious that you don't want to do that. It's also obvious that you are avoiding to answer how long your account has been suspended, so I have to agree with holydarkness that it's probably a fairly recent thing. If it was suspended for weeks or months, you would be quick to point that out.

Metaspins' forum representative hasn't been online since last year, so it probably doesn't make any sense to try and get in contact with them and ask them to respond in this thread. If you don't want to or you can't provide more information here, your other choice is to request help from a mediator and provide proof to them. If you leave it like it currently is, no one is going to take any action.

Also, try to stay on topic. It doesn't matter what other casinos you play on, how much you win/loss there, and what you think of those sites in terms of reputation. This is and should be about Metaspins only.

LMAO, I believe that's the case. Though I am sure OP did that "manually", i.e. turning deaf ear and blind eyes when it comes to that question. He can reply me on the earlier page as well as supplying other info that's asked. I tend to believe he read my question, just decided to deliberately missed that because the answer won't be good for his narrative.

As for why OP develop the case... if I may throw a wild guess and judge from 500's latest reply, OP has a tendency to try to build negative impressions to the casino which he has problem with.

---

I am was willing to try and go to a length to reach them and get them back here [though I can give no promise that it'll be successfull] if OP completes his accusation with strong proof, but he seems reluctant to provide some key information, which made me doubted his effort to get this resolved and the severity or seriousness of his case.

There’s a lot of history here which a user manage to claim their profit on Duelbits after proving that their case is valid. Duelbits representative are fair on handling all cases that’s why they get the reputation that they deserved.

But if there’s really a wrongdoing on player side. I doubt any casino even reputable will be manage to recover funds especially on case like your which already that you have encountered multiple problems from different casino.


Sounds like the typical cheater that using this argument as loophole for doing cheat against casino.

I see that everyone who wins at your casino big amount are cheater. Check casino guru complaints with your, I see that DUELBITZ are scam casino, with scam tricks.
I said before that i played only slots with my own money, and i think if i win palying slots with bet 1200 usd I am cheater :D
U are one more scam, nothing more.

you steal money from players under various pretexts and only accuse without evidence. whoever wins from you in the casino will be deceived.

I am familiar with it, there is another user who now stopped used to do the same thing [I can not remember his username]. He stopped it after my investigation where I contacted a few sportsbook/casino and found out that he was using this forum to create unethical pressure. Ultimately the sportsbook were becoming his victim and was paying him.

@aleks86 what amount did you have in your account before the blocking? Has your account been blocked with the balance in your account or are you an addicted player and are talking about the total amount lost? I see that the casino has a Curacao license. I have lawyers who deal with my blocked accounts and most of these cases are successful. You can write to me and I will provide legal advice and an assessment of your case. No prepayments or other payments are required. Payment only upon payment of money from the casino

yes, please give me your contact. I want to try to do something. about 185 000 usdt now is on account. casino ignore me, no infrormation in live chat, absolute ignore with email.
Last time when i Won big i played BGAMING GAME: GIFT RUSH with bet 1200 usd.

https://freeimage.host/i/d3JyG6P (https://freeimage.host/i/d3JyG6P)

https://freeimage.host/i/d3Jyst4 (https://freeimage.host/i/d3Jyst4)

My profile description contains an email, write there. also prepare a complete history of your case with dates, photo/video evidence, etc. If a lawyer sees a prospect in your case, we will sign a cooperation document and he will represent your interests, if necessary, even in court

@aleks86, I suggest being extremely cautious with people who contact you like Loc77, there are a lot of scammers out there who will pretend to help someone who is in a vulnerable situation and take advantage of that in order to get money out of that person. just a note that you can do what ever you want but I am just giving you a reminder to be extremely cautious if you proceed to contact Loc77.

Like acroman08 I also suggest you to be careful from Loc77 because he's a newbie he can scam you. Never ever share your private details with that person, be very cautious my friend. Try to look for a legal advisor and a lawyer yourself instead of sharing your details to someone whom you don't know personally.

as I already mentioned, I do not ask for a penny in advance until the case is successfully resolved and the casino agrees to pay the money; from this amount we will take a percentage, which will be secured by a document and signed by both parties. The account is locked and support is ignoring the account owner, so I would suggest trying to get your money back. I also don’t need an account login/password or anything like that. If the situation requires it, I can provide the administrator with proof of cases won on my accounts

Let's see what he has to offer. I am now actively looking for a lawyer on this issue. perhaps he really knows a lot. but it is clear that there are also many scammers. one of them is a scammer: METASPINS casino, who is already trying to deceive me.

LMAO, at least now it's a bit clear why you keep avoiding my question about how long has it been since your account got blocked.

https://talkimg.com/images/2024/06/25/hypIW.png

From above image, the answer will be "not before 17th of June", and that's after you won big and did an immediate withdrawal. Not saying that the action itself is a scam attempt from your side, and that you're dishonest, but it will also trigger alarm on casinos, which explains why they disabled your account for an investigation.

In short, the most likely explanation to your situation here is: it's almost like what happened with 500casino, your account is simply being checked by their provider. It can take days or weeks, and the casino has no control over it, it's entirely up to the provider. When they've finished their investigation and find nothing that can be considered as a foul play from your side, they'll release your fund.

yes, if gambler want to withdraw winnings thisis scam from gamblers side :D

avoding to answer your question :DDD lol. The answer to this question solves absolutely nothing. and you can tell tales about verification by the provider to someone else. vavada withdraws winnings of 300 thousand immediately. although I played there (made deposits) in amounts 10 times less than on metaspins. but that doesn't matter to you. you and your casino are just looking for something to blame for the players who want to withdraw funds.

Oh, sorry, were you not avoiding my question? On that case, I'll suggest you to arrange an immediate session with eye doctor, you seems in a dire need of that.

And, contrary to what you believe, the answer to my question clearly solve things. At the very least, it provides us with a better context, that your fund were not being held for a really long time. More likely than not it's simply that your account being investigated, either for that winning above or for other reason. I tend to think that they probably has explained the situation to you at some point, but your eye condition prevented you from reading it.

If the ongoing assumption is correct, that the provider were asking for your balance to be held while they conduct their investigation, then it should also clarify your other statement about Vavada [never heard of them before, tbh]. If it's not obvious enough, the one who conduct an investigation is the provider, Bgaming, if we assume the reason of that investigation was your latest big win. Thus, if your previous big wins on Vavada were never investigated, then it's because the provider didn't ask for it, not because Vavada have something to do with it.

You must be a special kind of stupid if you don't recognize holydarkness as someone who is trying to help you but is looking for the truth and clarity to understand what we are dealing with. And yes, you have been avoiding to answer the question how long your account has been locked. He asked several times and you didn't answer. He is in no way connected to Metaspins to have you think that he has an ulterior motive. Open your eyes, he is trying to help you.

Dear aleks86,

At Metaspins, we greatly value the journey and experience of our customers, which is why we prioritize it above all else.
To ensure a fun, safe, fair and enjoyable environment for everyone, we diligently adhere to our Terms & Conditions.

Our fraud detection team identified multiple accounts associated with your account, constituting a direct violation of our terms and conditions, particularly sections 8.1, 10.3.1, and 10.1.3. Furthermore, your engagement in bonus promotions across all linked accounts has contravened our policies.

Regrettably, due to these breaches, we are compelled to terminate your accounts and withhold any associated winnings.

Lastly we would like to emphasize that, as a loyal customer, you have previously received prompt payouts for all your previous winnings.

We trust this clarification provides insight into the circumstances at hand.

Sincerely,
Metaspins Customer Experience Team

Yes, you steal money with fake reason about some associated accounts. I made deposit per month about 200-300 usdt, last two months about 100-200k every week. For what reason I need more accounts?
metaspins.com casino scam

where is your Michael vip escort service?

Week ago he wrote about congratulation you made withdraws more that 500k and now he can write that congratulation we steal 180k your winnings.

manipulation, deception, delaying withdrawals. and in the end, just stolen 185,000 USD.
Before that, for more than six months they wrote to me that I was a VIP, and that since I play a lot (lose a lot of money), they gave me bonuses. but when I was lucky for the last two months, the casino just decided to steal the money at one point (I'm a gambler and "broke something"). how crazy is this. Keep in mind everyone, if you lose money then you are VIP. if you are lucky and make a withdrawal, the casino closes your account for any reason you can think of.
this all is about casino METASPINS

https://freeimage.host/i/d3l4Ac7 (https://freeimage.host/i/d3l4Ac7)

last time when i had big amount of withdraws, we had same situation, but after few days I loosed this balance, and metaspins do not closed my account. Aftter 2-3 week they given me good bonus.
this is very smart scammers.

Thank you for coming back to this forum to resolve this matter.

If I may clarify, that statement above that you made, is it a final ruling [that OP's account got locked under strong findings that he multi-acc abuser] or if you perhaps accessed an old information? I'll really appreciate if you can check this internally and thoroughly with your security team and and confirm it here.

If we weight OP's latest screenshot, your platform seemingly asked for his clarification by October 2023, and given that his account got unlocked and he can still play long afterwards, it's safe to assume that he cleared that allegation.

After I loosed that time, they stopped to ask this one. BUT offered good bonuses, may be 5000 or 10000 usdt on my balance. Support do not asked somethign about some "accounts". They use this trick to scam players. I found other complains in last few days about absolutely same story. but with smaller amounts.

Ok, so it's actually never cleared [be it through enhanced KYC or something else] and you've never prove their allegation to be wrong? Their accusation is simply went unaddressed. Your account was previously locked from withdrawal [instead of the whole account being inaccessible], and you use your balance to bets since you can't withdraw them, you lose big, and the situation with multi-acc simply vanished?

you can see it there. what I wrote to them. he didn't answer that. I lost the balance then. In a few days. this time on Monday I won money and while they were playing for time, I didn’t play. and on 20 they decided that they would not withdraw, but would steal the entire amount. The account was closed for "verification". the results of the check are “far-fetched reasons”. Some kind of multi-accounts and other nonsense. I played 99% of the time in max bet. I make deposits of 10k, 50k. and it happened a couple of times at 70-80. It’s clear to anyone that I don’t need any multi-accounts.

the questions simply ceased to exist. I started playing further, and at one point they decided to steal the balance. I think they have a sense of impunity.

I see new complaint on casino guru:
https://casino.guru/metaspins-casino-player-s-account-closed-due-to-alleged

this casino steal money from all players who make withdraws. absurd

I am not siding with metaspin or you and I'm sorry and no offense but did you read the complaint you shared? the verdict of the complaint was unjustified because casino.guru found the evidence given by metaspin that the complainant broke the casino's terms and conditions to be sufficient. in short casino.guru finds the action metaspin made to be justified based on the evidence they shared with the casino.guru staff.

casino guru works on the casino side. this is already clear to anyone who watches how they handle complaints. Here money is stolen from a person on the grounds that he has other accounts. But at least some logic, why does he need these accounts if he makes a deposit without using bonuses?

No, they are not. As been repetitively accused by posters and explained by many reputable forum members, arbitrators like AG and CG does not involved with any casino they mediate. They didn't get paid to rule a case in favor to the casino. The only "advantage" they get were from the referral earning when people accessed casino through their link, of which [also repetitively explained] used to cover their operational cost.

this is complete nonsense. that someone registers a new account to play in the casino. and the casino can find a multi-account to confiscate the money. Why should I or another player register any accounts? I can lose 100 thousand dollars in 30 minutes. Why the hell do I need any other account?

this casino does not ask for kyc, so that later these accounts can be “linked” to other people and their honest winnings can be stolen. We are talking about money that belongs to people. players play slots risking their money. and if they win, they are told that they have some kind of multi-accounts.

Generally speaking, reason for multi-acc abuse can range from bonus abuse, circumventing imposed limitation [be it withdrawal or betting amount], to attempting to bypass self-exclusion.


And moving back to this topic, Metaspins.com, can you please clarify why OP previously got his withdrawal locked for multi-acc allegation, then it's gone by itself without OP having to do KYC and/or to explain themselves about it?

And moving back to this topic, Metaspins.com, can you please clarify why OP previously got his withdrawal locked for multi-acc allegation, then it's gone by itself without OP having to do KYC and/or to explain themselves about it?
[/quote]


Hi holydarkness,

To maintain the integrity of our processes and prevent the occurrence of multiple accounts associated with the same user, we cannot fully disclose our methods publicly. However, we can confirm that, in addition to our Know Your Customer (KYC) procedures, we employ various measures and multiple software solutions. This was applicable in this particular situation.

Kind Regards,
Metaspins Customer Experience Team

Yeah, I'm fully aware of it, that you can't disclose your detection method to avoid future abuses. Fortunately, that's not what I asked. I simply asked if it's true that OP was previously accused of multi-acc, which the allegation never got addressed or defended, it simply disappear. And if the answer is yes, then why?

The account has been closed for a valid reason, and we have informed the customer about this decision. We believe everything has been addressed, so no further discussion is needed.

I'm afraid your refusal to give that simple question with direct answer and rather choose to reply with something dismissive actually points to an affirmation.

Regardless of what OP did/do/will-do, and the current state of his account, those multi-acc or whatever situation he did that brings us to this current situation, or how you take action now, I don't think it justifies the probable scenario that might took place in the past [that you've been craftfully tries to get away from by giving vague answers]: that you suspected him of multi-acc, but let go of that allegation because he lost, allows him to play and made withdrawals, and only brings it back up recently [this time with perma-ban] when he won big and tries to withdraw.

I really hope you would be able to address that issue transparently. Otherwise, the probable working theory above will be the one that applies on people's mind, and it would lead to a conclusion where the safety of the community who play at your platform is not guaranteed. Be it that they're an abuser or not, they'll "get away" with their cheating as long as they're losing, the allegation will suddenly be temporarily halted, the players can play as usual, until they want to cash out big. Then the allegation will come back.

This is an dishonest practice, and I [once again] really hope you can clarify better.

---

OP, can you please tell us how many times have you been able to made withdrawal after the situation where your withdrawal got locked last year?

I am a player who can make deposits of 200k usd in one day. I played for 9 months, almost every day. after a series of winnings, I was accused of having some accounts associated with me. They take 185 thousand dollars from me. This is Metaspins Casino. and they claim that this is normal. they just make sure the game is safe, so they are forced to steal 185 thousand from a “VIP” player.

Hmm... I'll prefer and much appreciate if you can answer with something more direct, like a number, of how many times have you been able to make withdrawals after the first incident last year? Or was it you were never be able to made withdrawal ever since, you just keep playing, until we reached this point where they lock you out entirely?

If you are a player who can deposit of 200k USD then I assume you are a player who made gambling a way of living. Casinos do not like your type of players. They like players who are occasional, go to them for fun and lose and leave.

On the other hand when a gambler become professional then he use every possible opportunities to gather information to manipulate odds or to take advantage of the house. They can continue it for shorter terms but for longer terms eventually they get caught.

In your case you accused metaspin, metaspin responded but I do not think there are anyway to verify that they are telling in response.  If you think the screenshot is enough for you to go to the court then you can have a lawyer and escalate it with legal aids.

I played a lot from this time. Made withdraws without any problem. Vip manager Michael gived me a lot of cashback bonuses, when i loosed 50k, 100k and more.

if the casino doesn’t like me as a player, this is not a reason to steal my balance. close your account and withdraw funds. but these scammers are very greedy and have a sense of impunity. Of course, I have already contacted lawyers. When something becomes clear, I will post it here. the amount is very large

To clarify [as it seems you can't supply us with direct answer in form of guesstimate number] in a yes or no, were you able to make withdrawals, more than once, after the situation last year where they lock your account from withdrawal function?

I made a lot of withdraws. I made deposit everyweek, ofc I can not loose every time.

Usually in cases such as these, we never get the full picture about what really happened to result the complainant in getting his account closed at a casino or gaming website. What does happen very frequently though, is when scam accusations are made in the forum the complainant leaves out key information which would indicate to a breach of the rules that they signed up to when they registered.

This reply by Metaspins.com (https://bitcointalk.org/index.php?topic=5500582.msg64256381#msg64256381) probably covers all they are allowed to post considering they have data protection rules. The OP has not provided any evidence that demonstrates to being unfairly treated or scammed but he is more than welcome to post the reasons why his account was closed and then we can discuss the virtues of that.

hahhaa, what kind of evidence I can provide? IF my account are closed with more that 180 000 usdt, and reason is that I have some another accounts? What I can provide? one more scam casino agent here?

I am not a scam casino agent, what gave you that nonsensical idea?

When you say "one more scam casino agent" can you actually name names or will you simply imply without any substance?

Keeping your little rant aside, explain in your own words what reason they gave you for closing your account. What was it they claim you did that put you in breach of the terms and conditions that you willingly signed up to?

Do enlighten us.

For what reason are you here? Metaspins scam casino agent previously written which point, on his opinion I broken.
These are very convenient reasons. We are closing your account and taking your money because you have a multi-account. This can be attributed to anyone. Only there is no logic in this. Why does a hi stake player need a second account? this is nonsense :) that’s why he can’t explain anything. Before this, for this reason, they were no longer withdrawn to me. but you haven't read all this. or you have some difficulties in perception.

Keep us posted regarding the lawyer you contacted.

There is no difficulty in perception. This post (https://bitcointalk.org/index.php?topic=5500582.msg64256381#msg64256381) from Metaspins.com seems fairly conclusive. The stance they have chosen to take means they are citing your breach of rules for all of your accounts being banned. They have no intention of letting you withdraw any funds that were won as a result of breaching the terms and conditions therefore your options are limited and none would probably help you receive any funds.

On the other side, it's worth noting that OP was previously locked from withdrawals for the very same accusation he currently have right now, and that limitation was temporarily "revoked" once he lost a lot. They let him play and withdraw instead of verifying their findings, for a while, only to have that situation reemerged [this time his entire account got locked] when he once again tries to withdraw big.

So, I think it's only fair to consider that the casino also plays a dirty hand here. Since they can still be online from the last time I tried to get it clarified (https://bitcointalk.org/index.php?topic=5500582.msg64267199#msg64267199), I don't think they have any intention to straighten it. And I tend to think the reluctance was due to that the situation is true.

I am not saying OP is not wrong here, the casino's finding might be true, that OP had multi-acc, but that doesn't justify their action to lock withdrawal feature so the player can lose big, unlock it once the balance drained, and re-block them when he tries to made another big withdrawal.

I am leaving a negative tag for this, as it is a trait that's very detrimental for a casino and it exposes the community to a risk.

Metaspin's.com, feel free to pop back whenever you're ready to give plausible explanation.

If there has been any blatant deliberate act that traps players in to a cycle by locking withdrawals citing breaches of terms and conditions when there are huge amounts involved, then it is unacceptable.

If they do that while at the same time allowing for deposits to take place in order to entice/allow players to continue placing wagers in the hope they lose then unlock withdrawals when the amounts are smaller, it is basically a combination of many words including cheating, fraud and scam.

Metaspins.com (https://bitcointalk.org/index.php?topic=5500582.msg64256381#msg64256381) do you have any comment to make about this?

metaspins post is absolutely empty words. I have account with them with 180000 usdt, and they just want to steal it saying about some other account.

Just saying, "You broken some rule, having multiaccount that why we arrest 185000 usdt". This is absolute scam. Of course, they can register account and verify in with same name surname and adress. But what reason to do it for me? what reason to registred one more account and risk with extra larger balances... ofc no reason.

Hi again,

We have not previously accused this customer of having multiple accounts, nor have we reopened an account after determining such a breach of our terms and conditions. We do not close accounts without reason, nor do we reinstate accounts once it has been established that multiple accounts were created in violation of our policies.

While we have investigated this customer's gameplay several times following significant wins, resulting in withholding withdrawals during these reviews, we would like to emphasize that this is a standard procedure. Once such gameplay checks with providers have been completed, we have promptly paid out all previous significant winnings. As previously stated, all communication regarding past withdrawals has been promptly and transparently conveyed to the customer via email or in LiveChat.

It was recently that we discovered and can prove that this customer has multiple accounts, which constitutes a breach of our terms and conditions. Consequently, the account has been disabled.

We hope this clarifies any questions you may have regarding the situation.

Kind Regards,
Metaspins Customer Experience Team

Can you tell us what the player did with those multiple accounts? Did he abuse bonuses? Did he use the accounts to circumvent betting limits? Did you find evidence of arbitrage betting? Please share more information about the wrongdoings, not just the fact he had multiple accounts.

Thank you for coming back to this thread and attempting to address the matter. I understand correctly that the previous situation with OP around last year, where his withdrawal function was temporarily disabled was due to a big win [and yes, I understand that this is a standard procedure shared amongst many casinos] instead of multi-acc accusation, and that OP was already well informed about this through email?

If it's not too much to ask, can the email or chat about this be shared to public for verification purpose, so that we know you did not just made up the story? I believe OP won't mind and won't consider it as a breach of his privacy, and is giving his blessing for this, as/if he didn't have anything to hide.

OP, aleks86, you can prove their defense to be wrong if it is what happened [that the previous situation last year was about multi-acc]. I believe, judging from their explanation above, they send you an email with some explanation? If the situation is like what you described instead of what they told us, then the email will rather likely to state your withdrawal got temporarily frozen for multi-acc situation instead of simply being investigated.

last year they frozen my withdraws with reason that I have some linked account, You saw screenshot about it. Now like I understand metaspins scam casino agent said taht they just verified winnings. It is already bullshit. About my account disabled.  I wrote, that one day i tried to login to gamble. and saw that account are closed. I asked in chat, only then, they send me some email, where asked about some emails, which are registred at metaspins too, and they asked about this emails. One from this email was my brother email, and then of course, I said about it. But You need to know, that my brother registred at this casino more that year ago. and he live not in same flat, HE LIVE IN OTHER COUNTRY. I wrote to metaspins that this account is my brother account. But after I asked my brother, he said that when he registred and made deposit, casino instantly blocked him.
But none of this matters. I played in the casino for 9 months, and they blocked me only when I received winnings many times in a row. then they decided to “find” some multi-accounts. It’s clear that I, as a hi stakes player, don’t need this at all.

Here I wrote LINK, where you can see, that scam casino metaspins previosly when I had nice winnings, also wrote and waste time. But that time ( about 8 months ago) I loosed my balance.
Casino do nto closed account, After that they send me bonus. I will try to find this email, where after some "linked" account they offer bonus. ofc... they understand that I am sweet gambler.
This is absurd.

Previously I wrote, I played only slots with max bet. "The fact" that I have multi acc is absolute FAKE reason from scam casino metaspins to steal 185 000 usdt.

Ahh, my apology. With several cases at hand at the same time, sometimes it's rather hard to remember which case provides what.

Metaspins.com, could you please clarify the incriminating evidence above? It's exactly the opposite of what you tell us for your defense. The account was not previously locked for internal investigation, OP was already suspected for multi-acc since last year and got his withdrawal confiscated for it, yet at later time he were allowed to withdraw.

---

I'd like to make it clear that I am currently not touching the allegation of OP having multi-acc, not because I believe it's to be 100% untrue, I simply choose to tackle one situation at a time.

Do you think they read your message? Why do you think they didn't answer it? Do you think an honest casino can behave this way towards players who make deposits with their own money?

What do I think about their behavior of withholding your fund and re-enable withdrawal once losing big is pretty much described through me leaving them a tag. Do I think they read my message? Well, when an account get an orange number on their profile, they usually notices it rather right away and, more likely than not, read the reference on the tag [if there's any]. So, yeah.

One thing that I think worth aired, though, is that I personally think they're not the sole bad actor here. My gut feeling somehow said that this is a situation where a scammer got scammed. Their action of locking your account from making a withdrawal, and then re-enabled it [once the fund drained] without having their allegation of multi-acc abuse cleared is questionable, but I believe their findings are not unfounded. So this is a case of you finally got what's coming to you.

Why I think this is the situation here? Well, aside from when casino usually are right when they made this kind of findings [they spent tens of thousands, if not hundred of thousands, dollars to get their detection algorithm to be rather precise] and other reason I can't disclose, the main factor is your story of your brother's email.

It sounds... a bit weird.

To have a casino to point out one specific email address that somehow happened to be your brother's email instead of a stranger, not to mention who live in other country? What's the chance? You both using similar address like aleks86@emailprovider and aleks87@emailprovider?