metaspins casino scammed me with amount more that 180 000 usdt

[aleks86]

I see new complaint on casino guru:
https://casino.guru/metaspins-casino-player-s-account-closed-due-to-alleged

this casino steal money from all players who make withdraws. absurd

I am not siding with metaspin or you and I'm sorry and no offense but did you read the complaint you shared? the verdict of the complaint was unjustified because casino.guru found the evidence given by metaspin that the complainant broke the casino's terms and conditions to be sufficient. in short casino.guru finds the action metaspin made to be justified based on the evidence they shared with the casino.guru staff.

casino guru works on the casino side. this is already clear to anyone who watches how they handle complaints. Here money is stolen from a person on the grounds that he has other accounts. But at least some logic, why does he need these accounts if he makes a deposit without using bonuses?

[holydarkness]

casino guru works on the casino side. this is already clear to anyone who watches how they handle complaints. Here money is stolen from a person on the grounds that he has other accounts. But at least some logic, why does he need these accounts if he makes a deposit without using bonuses?

No, they are not. As been repetitively accused by posters and explained by many reputable forum members, arbitrators like AG and CG does not involved with any casino they mediate. They didn't get paid to rule a case in favor to the casino. The only "advantage" they get were from the referral earning when people accessed casino through their link, of which [also repetitively explained] used to cover their operational cost.

[aleks86]

casino guru works on the casino side. this is already clear to anyone who watches how they handle complaints. Here money is stolen from a person on the grounds that he has other accounts. But at least some logic, why does he need these accounts if he makes a deposit without using bonuses?

No, they are not. As been repetitively accused by posters and explained by many reputable forum members, arbitrators like AG and CG does not involved with any casino they mediate. They didn't get paid to rule a case in favor to the casino. The only "advantage" they get were from the referral earning when people accessed casino through their link, of which [also repetitively explained] used to cover their operational cost.

this is complete nonsense. that someone registers a new account to play in the casino. and the casino can find a multi-account to confiscate the money. Why should I or another player register any accounts? I can lose 100 thousand dollars in 30 minutes. Why the hell do I need any other account?

[aleks86]

this casino does not ask for kyc, so that later these accounts can be “linked” to other people and their honest winnings can be stolen. We are talking about money that belongs to people. players play slots risking their money. and if they win, they are told that they have some kind of multi-accounts.

[holydarkness]

No, they are not. As been repetitively accused by posters and explained by many reputable forum members, arbitrators like AG and CG does not involved with any casino they mediate. They didn't get paid to rule a case in favor to the casino. The only "advantage" they get were from the referral earning when people accessed casino through their link, of which [also repetitively explained] used to cover their operational cost.

this is complete nonsense. that someone registers a new account to play in the casino. and the casino can find a multi-account to confiscate the money. Why should I or another player register any accounts? I can lose 100 thousand dollars in 30 minutes. Why the hell do I need any other account?

Generally speaking, reason for multi-acc abuse can range from bonus abuse, circumventing imposed limitation [be it withdrawal or betting amount], to attempting to bypass self-exclusion.

this casino does not ask for kyc, so that later these accounts can be “linked” to other people and their honest winnings can be stolen. We are talking about money that belongs to people. players play slots risking their money. and if they win, they are told that they have some kind of multi-accounts.

And moving back to this topic, Metaspins.com, can you please clarify why OP previously got his withdrawal locked for multi-acc allegation, then it's gone by itself without OP having to do KYC and/or to explain themselves about it?

[Metaspins.com]

this casino does not ask for kyc, so that later these accounts can be “linked” to other people and their honest winnings can be stolen. We are talking about money that belongs to people. players play slots risking their money. and if they win, they are told that they have some kind of multi-accounts.

And moving back to this topic, Metaspins.com, can you please clarify why OP previously got his withdrawal locked for multi-acc allegation, then it's gone by itself without OP having to do KYC and/or to explain themselves about it?
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Hi holydarkness,

To maintain the integrity of our processes and prevent the occurrence of multiple accounts associated with the same user, we cannot fully disclose our methods publicly. However, we can confirm that, in addition to our Know Your Customer (KYC) procedures, we employ various measures and multiple software solutions. This was applicable in this particular situation.

Kind Regards,
Metaspins Customer Experience Team

[holydarkness]

Hi holydarkness,

To maintain the integrity of our processes and prevent the occurrence of multiple accounts associated with the same user, we cannot fully disclose our methods publicly. However, we can confirm that, in addition to our Know Your Customer (KYC) procedures, we employ various measures and multiple software solutions. This was applicable in this particular situation.

Kind Regards,
Metaspins Customer Experience Team

Yeah, I'm fully aware of it, that you can't disclose your detection method to avoid future abuses. Fortunately, that's not what I asked. I simply asked if it's true that OP was previously accused of multi-acc, which the allegation never got addressed or defended, it simply disappear. And if the answer is yes, then why?

[Metaspins.com]

Hi holydarkness,

To maintain the integrity of our processes and prevent the occurrence of multiple accounts associated with the same user, we cannot fully disclose our methods publicly. However, we can confirm that, in addition to our Know Your Customer (KYC) procedures, we employ various measures and multiple software solutions. This was applicable in this particular situation.

Kind Regards,
Metaspins Customer Experience Team

Yeah, I'm fully aware of it, that you can't disclose your detection method to avoid future abuses. Fortunately, that's not what I asked. I simply asked if it's true that OP was previously accused of multi-acc, which the allegation never got addressed or defended, it simply disappear. And if the answer is yes, then why?

The account has been closed for a valid reason, and we have informed the customer about this decision. We believe everything has been addressed, so no further discussion is needed.

[holydarkness]

Hi holydarkness,

To maintain the integrity of our processes and prevent the occurrence of multiple accounts associated with the same user, we cannot fully disclose our methods publicly. However, we can confirm that, in addition to our Know Your Customer (KYC) procedures, we employ various measures and multiple software solutions. This was applicable in this particular situation.

Kind Regards,
Metaspins Customer Experience Team

Yeah, I'm fully aware of it, that you can't disclose your detection method to avoid future abuses. Fortunately, that's not what I asked. I simply asked if it's true that OP was previously accused of multi-acc, which the allegation never got addressed or defended, it simply disappear. And if the answer is yes, then why?

The account has been closed for a valid reason, and we have informed the customer about this decision. We believe everything has been addressed, so no further discussion is needed.

I'm afraid your refusal to give that simple question with direct answer and rather choose to reply with something dismissive actually points to an affirmation.

Regardless of what OP did/do/will-do, and the current state of his account, those multi-acc or whatever situation he did that brings us to this current situation, or how you take action now, I don't think it justifies the probable scenario that might took place in the past [that you've been craftfully tries to get away from by giving vague answers]: that you suspected him of multi-acc, but let go of that allegation because he lost, allows him to play and made withdrawals, and only brings it back up recently [this time with perma-ban] when he won big and tries to withdraw.

I really hope you would be able to address that issue transparently. Otherwise, the probable working theory above will be the one that applies on people's mind, and it would lead to a conclusion where the safety of the community who play at your platform is not guaranteed. Be it that they're an abuser or not, they'll "get away" with their cheating as long as they're losing, the allegation will suddenly be temporarily halted, the players can play as usual, until they want to cash out big. Then the allegation will come back.

This is an dishonest practice, and I [once again] really hope you can clarify better.


OP, can you please tell us how many times have you been able to made withdrawal after the situation where your withdrawal got locked last year?

[aleks86]

I am a player who can make deposits of 200k usd in one day. I played for 9 months, almost every day. after a series of winnings, I was accused of having some accounts associated with me. They take 185 thousand dollars from me. This is Metaspins Casino. and they claim that this is normal. they just make sure the game is safe, so they are forced to steal 185 thousand from a “VIP” player.

[holydarkness]

I am a player who can make deposits of 200k usd in one day. I played for 9 months, almost every day. after a series of winnings, I was accused of having some accounts associated with me. They take 185 thousand dollars from me. This is Metaspins Casino. and they claim that this is normal. they just make sure the game is safe, so they are forced to steal 185 thousand from a “VIP” player.

Hmm... I'll prefer and much appreciate if you can answer with something more direct, like a number, of how many times have you been able to make withdrawals after the first incident last year? Or was it you were never be able to made withdrawal ever since, you just keep playing, until we reached this point where they lock you out entirely?

[BitcoinGirl.Club]

I am a player who can make deposits of 200k usd in one day. I played for 9 months, almost every day. after a series of winnings, I was accused of having some accounts associated with me. They take 185 thousand dollars from me. This is Metaspins Casino. and they claim that this is normal. they just make sure the game is safe, so they are forced to steal 185 thousand from a “VIP” player.

If you are a player who can deposit of 200k USD then I assume you are a player who made gambling a way of living. Casinos do not like your type of players. They like players who are occasional, go to them for fun and lose and leave.

On the other hand when a gambler become professional then he use every possible opportunities to gather information to manipulate odds or to take advantage of the house. They can continue it for shorter terms but for longer terms eventually they get caught.

In your case you accused metaspin, metaspin responded but I do not think there are anyway to verify that they are telling in response.  If you think the screenshot is enough for you to go to the court then you can have a lawyer and escalate it with legal aids.

[aleks86]

I am a player who can make deposits of 200k usd in one day. I played for 9 months, almost every day. after a series of winnings, I was accused of having some accounts associated with me. They take 185 thousand dollars from me. This is Metaspins Casino. and they claim that this is normal. they just make sure the game is safe, so they are forced to steal 185 thousand from a “VIP” player.

Hmm... I'll prefer and much appreciate if you can answer with something more direct, like a number, of how many times have you been able to make withdrawals after the first incident last year? Or was it you were never be able to made withdrawal ever since, you just keep playing, until we reached this point where they lock you out entirely?

I played a lot from this time. Made withdraws without any problem. Vip manager Michael gived me a lot of cashback bonuses, when i loosed 50k, 100k and more.

[aleks86]

I am a player who can make deposits of 200k usd in one day. I played for 9 months, almost every day. after a series of winnings, I was accused of having some accounts associated with me. They take 185 thousand dollars from me. This is Metaspins Casino. and they claim that this is normal. they just make sure the game is safe, so they are forced to steal 185 thousand from a “VIP” player.

If you are a player who can deposit of 200k USD then I assume you are a player who made gambling a way of living. Casinos do not like your type of players. They like players who are occasional, go to them for fun and lose and leave.

On the other hand when a gambler become professional then he use every possible opportunities to gather information to manipulate odds or to take advantage of the house. They can continue it for shorter terms but for longer terms eventually they get caught.

In your case you accused metaspin, metaspin responded but I do not think there are anyway to verify that they are telling in response.  If you think the screenshot is enough for you to go to the court then you can have a lawyer and escalate it with legal aids.

if the casino doesn’t like me as a player, this is not a reason to steal my balance. close your account and withdraw funds. but these scammers are very greedy and have a sense of impunity. Of course, I have already contacted lawyers. When something becomes clear, I will post it here. the amount is very large