Bitcoin Forum

A few days ago, I registered and deposited money for the first time on the platform betcoin.ag. I made two deposits in total: the first was $300, and the second was $800. My account balance eventually reached $3,300. When I tried to withdraw $2,000 to see how long it would take, I asked customer service about the withdrawal process. They told me that the first withdrawal would take 24 hours. After waiting for a while, I found that my account was no longer accessible. I sent emails to their official address but received no response. When I provided my account details to their live chat support, they were unable to offer any assistance or response.

Finally, I came to this forum, and learned that they accused me of having multiple accounts and using a consistent betting pattern to cheat the system, which resulted in them confiscating both my deposit and winnings. I can say with 100% certainty that this was my first time playing on their platform, and it was also my first withdrawal attempt. In the past, I have withdrawn tens of thousands of dollars from other platforms without any issues. I had asked my previous platform to increase my betting limits after reaching a higher VIP level, but they couldn’t accommodate my request. That’s why I decided to look for a new gaming platform and ended up trying betcoin.ag due to the numerous recommendations. If I hadn’t come to this forum, I might never have known what I supposedly did wrong, and I believe many other players are unable to get any response from them either.

What do they mean by “consistent betting pattern”? All my bets were risky, with odds ranging from 1.5 to 1.8. When I first started playing this virtual soccer game, I lost nearly $50,000. At one point, I even suspected that these games were rigged by the betting company. After that, I became hesitant to bet large amounts. It took me several months to finally win back tens of thousands of dollars. Losing $50,000 in one day and taking months to win it back—is that what they call a consistent betting pattern? I think the real issue is that they don’t want winners to withdraw. If any of my bets were in violation of their rules, they should have told me directly. These virtual matches have videos, and I always watch them after placing my bets to enjoy the game, just like most other players. If my bets were a problem, I believe the previous platform wouldn’t have processed such large withdrawals so smoothly. I’ve since returned to my previous platform, and everything is working fine. Why is it different on your platform? It’s very strange.

Their accusation of me having multiple accounts is completely unreasonable. Why would they claim I have another account under investigation? I’m not stupid enough to create a new account and make deposits while an account under investigation still has money that hasn’t been withdrawn. This accusation is 100% baseless. If I wanted to create multiple accounts, I would have done so on my previous platform, where I know withdrawals are reliable. Why would I choose a platform where withdrawals aren’t possible to create multiple accounts? I’m sure no one would do that.

I played games on two platforms through this forum. Betcoin.ag was the first, and after encountering withdrawal issues, I tried another one. Although I was able to withdraw a few hundred dollars, I’m still worried about withdrawal problems due to my experience with betcoin.ag. Because of this, I decided to abandon that platform as well. I believe that many platforms in this forum are running scams, and a lot of people are promoting and defending these scam platforms to lure new players, who then either lose their money or find that they can’t withdraw their winnings.

On betcoin.ag, I mostly placed bets around $500, occasionally betting $1,000. Winning or losing $2,000 is perfectly normal. So why did they block my withdrawal by accusing me of having multiple accounts and using a consistent betting pattern? This is not a fair casino; it’s a serious scam.

You might want to review your narrative and fix that inconsistencies in your story. Decide how long exactly have you been around Betcoin. After that, it'll be very much appreciated if you can supplement us with some evidence to validate your claim. I'll see if there is any need to reach their representative here after we get a better understanding of your situation.

I registered on Betcoin.ag a few days ago, and I encountered problems after playing for less than a day.

To clarify, the casino where I won tens of thousands of dollars over several months was a different one—not Betcoin.

I want to explain that I don’t have any accounts under investigation with Betcoin. I have no idea who or what they’re referring to. I only have one account on Betcoin, and it is currently inaccessible. The accusation of using a consistent betting pattern is also baseless. I didn’t use any tools to place bets or engage in any activities that violate their betting rules. All my bets were risky, and I believe I won my money fairly. Betting inherently involves risk—winning and losing are normal—but refusing to allow players to withdraw their funds shows that Betcoin is an unfair casino that deceives its players. It is not the reputable, long-standing platform that some people claim it to be.

I also played on another casino platform I found through the forum. I deposited $400, placed a $400 bet, and won. The withdrawal was processed smoothly, and the funds were credited to my account without any issues—playing the same type of games. Why haven’t any other platforms accused me of anything, while only Betcoin has? Placing bets between $500 and $1,000 and winning or losing $2,000 is perfectly normal. I think both of their accusations are incorrect, and I’m unsure if there will be a third. Additionally, when I made my second deposit of $800 on Betcoin, I encountered issues—the deposit didn’t go through immediately, and I had to provide transaction details before it was credited to my account. A casino where even deposits are problematic suggests poor management and a flawed system.

Betcoin’s Response:Hello, as you know your account was permanently disabled for abusive betting and multi-accounting. This matter is considered closed, as you had already been warned. Do not create any additional accounts, or they will be closed and funds withheld, including deposit, per our terms of service. Regarding your claim that we would have left the account open if you had lost, that is 100% false. We do not want you as a player, win or lose. As we have responded to this claim, this issue is considered resolved. Any further remarks by you will be considered spam and removed. As always, players are welcome to contact a 3rd party mediator of their choice. However, you have already contacted one on your previous account (notice I didn't say last account, as there have been many since). Stop creating accounts.

You should investigate this thoroughly. I am 100% sure that I only have one account. As for the betting issue, I initially deposited $300 and turned it into $600. But since I wanted to win faster, I placed a $600 bet and lost it. If I had been violating any rules or exploiting anything, do you think I would have lost that $600? Certainly not. But I did lose it, which is why I made a second deposit of $800. Gambling inherently involves both winning and losing—it's not like a rigged game where there's only one outcome. It's a matter of mindset. I won my money fairly, and there’s no reason to slap me with two baseless accusations and confiscate my funds. This is not what a reputable casino should do.

We never once said those words to you. You are mixing up your disputes. Normally we don't give lessons in cheating, but you need to step up your game if you are you are going to be a good cheat. You also accidentally sent us emails for 2 separate accounts from the same email address. Get your act together or find a real job.

so @OP what do you have to say about Betcoin.ag claiming that you sent them emails from 2 separate accounts from the same email address, basing on their claims, it does seem like their accusation is real.

@Betcoin.ag if it doesn't breach any of your security(or something) would you mind sharing the evidence(the emails you mentioned) here? it would be nice to have evidence when claims like this are made.

Firstly, what I want to express is abusive betting—perhaps I used the wrong term. Based on your previous response, I genuinely feel that you are unprofessional and extremely disgusting. A casino mocking its players? It’s as if I’ve won a lot of money at your casino, but I haven’t withdrawn a single penny. How can you still justify saying such things? Did I send emails to you using two different email addresses? Who’s writing this script? I registered on your platform using only one QQ email address, so why are you claiming that I sent you emails from two different addresses? It’s utterly revolting, and your behavior has already gone beyond what most people can tolerate. I truly can’t imagine how many players have been unable to reach you and whether they can find you on this forum. I believe there must be a significant number of victims. You’re accusing me of creating multiple accounts—how can you even say that? What kind of small-time casino can’t even pay out a few thousand dollars, yet you think people would create multiple accounts for you? Even $10 is considered a lot at your tiny casino. This is beyond disgusting. I can’t believe you’re still mocking players. This is the first time I’ve encountered such a situation—zero professionalism.


I sent messages to them from the email address I used to register, but they didn’t reply. The online customer service also didn’t respond. I’ve already given up on contacting them through email and online support, which is why I came to this forum to reach out to them. And yet, they still dare to claim there are two email addresses. I used the same email address for both registration and communication. Now they’re accusing me of email issues again. Who knows what they’ll accuse me of next?

Our hundreds of thousands of legitimate players have continually said we provide some of the best service of any operator. We don't mock our players. You are not our player. We made that clear when we closed your first account and returned the deposit. We made that clear when we closed the second account. The third and 4th account, we stopped responding. There was no need to continue engaging with you. You had already been warned and that warning continues indefinitely. Keep creating accounts and we will keep closing them. You are terrible at this. Stop.

OP, I believe you used the wrong term, again when you mentioned "small-time" casino, and meant to say "big-time", otherwise the sentence doesn't make any coherence, being small casino and won't mind to pay a few thousand dollars.

Anyway, this "small-time" casino is one of the few with 100% resolution rate on this forum, one hundred percent, 11 in 11 cases, for the past one and a half year [and maybe more, my list just didn't extend that long]. Not one, not even one, that ended with inactivity due to their unresponsiveness. They've dilligently giving updates and all. I personally think that shows professionalism and trustworthiness.

In avoidance of any doubt and/or you using a wrong term again, and to understand a better narrative of the story, can you perhaps show us some evidences that I've been keep asking and you're yet to provide? It might help.

Alright, I don’t want to argue—it’s of no use to me. I’m here to resolve the issue.

This is the QQ email I’ve had since 2008. If I supposedly have multiple accounts, then what email addresses were used for those previous accounts? I don’t understand. I only use my most trusted and reliable email for registering accounts related to finances. I do have other email addresses, but when it comes to financial matters, I generally choose the email I’ve been using for a long time.

https://i.postimg.cc/tJzP0bWK/333.png

https://i.postimg.cc/90nR2Wn9/111.png
https://i.postimg.cc/9F8kmK9y/222.png

I only sent Betcoin two emails on the 27th—only two! When I was using Betcoin’s casino, I played on my iPhone 13 Pro Max and MacBook Pro. Betcoin claims that I registered multiple accounts, but I believe this is a huge mistake. I have never registered on Betcoin before—not even once, not even a forgotten account. I’ve only registered this one account. Any other accounts are not mine. The games I usually play are those popular with Spanish players, and I think it’s unlikely that someone else would play the exact same games as me. The game I was playing is quite niche and not very popular. Does the person Betcoin is referring to also play the exact same games as I do? I’m 100% confident that this is Betcoin’s mistake—it can’t be me. I’ve been playing on another platform, trying to win back my losses, and I wouldn’t be distracted enough to register multiple accounts on Betcoin’s casino. This is definitely a huge mistake, 100%. Betcoin should carefully investigate this matter. I’m speechless and feel helpless about Betcoin’s management and service.

I only made two payments to Betcoin’s casino from my exchange; any other transactions are not related to Betcoin. If the transaction records from my exchange do not show Betcoin’s address, would that prove that I’m not the person Betcoin is referring to? Or, if Betcoin gives me a specific date, I can provide the statement from that day to confirm that there were no transactions with Betcoin’s casino. Betcoin mentioned that they refunded my principal, but I can provide the statement from that day to prove that I did not receive any funds from Betcoin’s casino.

See how the OP is focusing on the email? This is why no one ever discusses how abusive players are caught. When they find out how they were caught, they retcon a version of the story that fits their narrative. Had we not mentioned the email at all, what would his explanation be then?

Clearly in a separate case, he was caught with a “consistent betting pattern”. He had an explanation for that too. Unfortunately for him, that was not with us, so it is irrelevant to this case. But no matter what reason is given to a cheater for the withholding of funds, they will tailor an excuse to that reason. That's why he is here. To get information to use against us so he can extort us into paying him. That will never happen. We offered 3rd party mediation, which he ignored. We still have never lost one of those. Outside of that, this matter is closed for discussion.

To clarify, this players accounts were closed for abuse before any email was sent. We were easily able to detect that he had created his 3rd and 4th accounts. We are the great at this, no one try it. Once both accounts were closed, he emailed us regarding account 3, but he accidentally used the email address from account 4. OOPS!! But even without the emails, his accounts would all remain permanently closed for abuse and multi-accounting. The only reason email was even mentioned was to point out to OP that he is not good at what he is doing and to try and guide him to a more honest path in life.

1.I have not fabricated any falsehoods.

2.You keep accusing me of cheating. How am I cheating? Please provide evidence that proves I have cheated. I have experienced both losing and winning streaks in the game. I can provide records of my past gameplay.

3.I have risked and fairly won the prize; I do not believe this constitutes extortion.

4.I have consistently emphasized that I only registered with your casino using my current email address. Why must the other emails you mention be associated with me? I do not understand what you are referring to. The second, third, and fourth emails you mentioned are not mine. I hope you stop associating other cases with mine.

5.You offer third-party mediation, but I am unaware of this. Why was I not informed about this matter?

6.I can prove that I have had no transactions on your platform in the past three months.

7.Can you prove that the games I played are the same as those played by the individuals you refer to as having created multiple accounts, including betting amounts and habits?

8.I have not received any notifications from other casinos regarding a "consistent betting pattern." I do not understand what you mean; my deposits, withdrawals, and gameplay on the previous casino have all been normal in recent days. This further proves that there is no issue with my betting. Everything I have stated can be substantiated with evidence.

Falsehood 1




Falsehood 2


Falsehood 3



There's 3 lies you told. No one from Betcoin has ever discussed a consistent betting pattern with you. Yet you originally claimed twice that we did. Now you are saying you never said that. Clearly someone used that phrase with you, and that phrase can only be used reasonably when multiple accounts are suspected.

You have contradicted yourself so many times it is ridiculous. And don't pretend like you confused about what we are saying. That first post was written so eloquently, I was about to offer you a job in our media department.

The people on this forum are not stupid. It is obvious to see that you have lied about multiple (important) things and are here looking for sympathy. You might get some, you might not. But you won't get any from us. We don't withhold funds without 100% certainty of abuse.

In, before he replies with some zany explanation for all the lies we just proved he told.

Sorry for any confusion earlier. I need to clarify a few things because my previous translation might not have been accurate.

Firstly, I don’t fully understand what abusive betting means. Could you please explain it to me? I’m not asking about consistent betting pattern.

Secondly, I’m not sure what you mean by "third-party mediator," as I haven’t dealt with this situation before.

I’ve only been playing at your casino for less than a day before running into problems. I am unfamiliar with and not concerned about any past issues your casino may have had. The information you’ve provided is confusing to me because I don’t have any knowledge about it.

Here’s what happened: A few days ago, I came across Betcoin Casino on a forum, checked some reviews, and decided to register and play. After winning, I attempted to withdraw my funds, but customer support told me it would take 24 hours to process. While waiting, I registered at another casino, blackjack.fun, where I deposited $400, made a $400 bet, won, and successfully withdrew the money. Since I hadn’t heard back from Betcoin after 24 hours and didn’t get any response from online support, I sought help on the forum.

I have been using cryptocurrency for less than a year and have only one exchange account. I can provide my transaction history, which shows only two deposits to your casino and nothing else. I can guarantee this.

I haven’t seen any mentions of the casinos I played before in the forum, so I’ll leave that out of this discussion.

I kindly request that your technical team thoroughly check the devices I used to access your casino. I only used an iPhone 13 Pro Max and a MacBook Pro, which had never been used for your casino before. Please examine these devices carefully and verify if the games I played are similar to those associated with users who have created multiple accounts. I think the probability of this being a mere coincidence is very low.

The following is my recent game record these days. Since it is a mobile APP, I cannot translate it into English for you to view.

Historical bets：
https://i.postimg.cc/66fXHjB2/1.jpg
https://i.postimg.cc/VvgWSS2R/2.jpg
https://i.postimg.cc/G22L06dm/3.jpg
https://i.postimg.cc/ydcHzK2B/4.jpg

Deposit history：
https://i.postimg.cc/5tmBKQ2M/5.jpg

Withdrawal record:
https://i.postimg.cc/15xLZbK5/6.jpg

You can raise them to AskGamblers or CasinoGuru if you both agree on the mediator. That's what they mean by "third party mediator" both AG and CG has a "privilege" of allowing confidential and sensitive evidence to be shared to the mediator as they can set the provided image for their eyes only.


Umm... I... am confused too... with your narrative. Earlier you're that "a few days ago" and "several months", which then clarified. And now, the part I bolded, you're playing in less than a day? Granted, your betting history shows "today", but your deposit history shows:

https://talkimg.com/images/2024/08/30/9IzLv.jpeg

You're depositing on multiple days prior to playing? Why?

I rarely wait a few days after making a deposit before I start playing; I usually begin immediately after depositing. The system defaults to today, and I just took a screenshot without setting it up. I haven’t interacted with the mediator yet. Should I raise this issue on AskGamblers or CasinoGuru? It feels a bit troublesome. I thought I could get help here, especially since I haven’t been playing on Betcoin for long—I don’t think it should be this complicated. This issue should be resolved quickly, right? Why is it taking so long? If transaction records are needed, I can provide them. I also checked the app but couldn’t view detailed records; I haven’t explored the web version yet. I need some time to investigate, and I hope their technical team can carefully check if there are multiple accounts associated with mine. I hope this issue can be resolved soon.

Here is the betting record for the 29th. I might not be able to view older betting records on the app; I may need to try accessing them on the web version.
https://i.postimg.cc/vmPwxLzZ/11.jpg

Here is today’s betting record.
https://i.postimg.cc/Yqk43t7L/22.jpg

Here is today’s withdrawal, but it shows cryptocurrency, while the actual amount received is in our local currency. It only displays the records I had linked before
https://i.postimg.cc/CMZGnhNG/33.jpg

I’ve been with them for 121 days, which is about 4 months. Deposits, withdrawals, and gameplay have all been normal. Of course, my VIP status isn’t the highest, but it seems alright given that I’ve only been playing for 4 months.
https://i.postimg.cc/vBsJg2R9/55.png

I just want to share the status of these past few days and don’t want these issues to affect my mindset. Thank you.

I would once again advise you to fix your narrative, be sure what story you want to tell and would like us to believe and take as a fact. The elements in your narrative keeps changing,


https://talkimg.com/images/2024/08/30/9IzLv.jpeg

They're clearly more than two deposits.


So, final say, how long have you been in betcoin?

I have been using Betcoin for just one day, and the screenshots are from another casino. I haven’t had any issues with deposits or withdrawals at other casinos, but Betcoin is causing problems. It’s clear they don’t want to pay out my winnings. Isn’t this behavior deceiving the players? It’s just that I won once—why is it so complicated? The delay in resolving this is also unusual. Are casinos like this considered reputable? This is very strange.

All of those are screenshots of other casino? You're presenting an allegation of scam attempt conducted by Betcoin, and you provide deposit, withdrawals, and betting record of other casino?

This is your best option, when their representative starts to mock you noone else is gonna help you

Your other option is to contact Gaming Curacao which is their licensor but I would never suggest this, they make mistakes on their narrative and they dont care to find the truth.

I only had a dispute with Malta licensor before due to betsson freezing my account and they were 1000 times better than GC

Anyways gl

Nope, the conversation this far clearly shows otherwise, where their representative "starts to mock" OP and we're still trying to get to the bottom of the case, and question the evidence that OP gave, so I can't fathom where you got that idea from.

For the first time, I encountered a righteous response. Thank you very much for your advice.

I recently lost money and feel like the bets are being manipulated. For example, I bet on under 2.5 goals, but after 80 minutes, there were suddenly three penalty kicks in a row. Or consecutive own goals. When betting on over, there might be no goals in the second half. It feels rigged. It's no longer enjoyable. However, Betcoin has accused me of having multiple accounts. I created so many accounts just to buy manipulated games? What a joke. I checked AskGamblers and CasinoGuru, and while there aren’t many complaints about Betcoin, most are for a few hundred dollars, and many cases remain unresolved. I don’t want to speak ill of them further. I just want to warn players who haven’t used Betcoin: avoid it at all costs. My own funds were seized. My winnings were fairly earned. Don’t try this casino.

How about you help us understand why you submitted screenshots of one casino and use them as evidence when you're trying to prove other casino to wrong you? I noticed my previous inquiry about it wasn't answered and you rather to respond to... something like above.

We can't proceed without you providing what's asked from your side.

Betcoin is not directly related to the casino I took screenshots of. I previously mentioned my situation with other casinos, which is why I gradually provided explanations and screenshots as evidence, but these have no direct connection to Betcoin. Currently, I cannot provide any evidence related to Betcoin because I only played on Betcoin for one day, and then my account was inaccessible. The only actions I took were sending two emails through my QQ email account, and that was all. I have also repeatedly mentioned that I only used two devices to play on Betcoin, which Betcoin needs to investigate. Additionally, the games I played are relatively niche and are definitely different from the games played by those who are suspected of creating multiple accounts. I believe this situation is quite rare. I think they have mistakenly identified me as someone they suspect, and they must have made an error. I only made two deposits into Betcoin, and due to the time and frequency of my transactions, I can no longer check them on my phone; I need to log in via a computer to access them. I hope this information is helpful to you.

This is wrong, people that multi account make them to bet on niche markets because they tend to limit you faster than the big leagues

Do u know exactly what bets did u place on your account?

I still find it rather difficult to follow your way to process things that made us ended up with you thinking providing those screenshots is beneficial or have any role at all on this forum. But, placing those things aside, and as you tell us that you have no evidence to support your claim, I guess we can only rely on betcoin to produce them for you.

Unfortunately, those information has a private nature. I'll strongly suggest to move this thread to the third party ADR. Betcoin.AG, I believe that offer is still open? OP, betcoin are on several ADR, like CasinoGuru and AskGamblers. Choose one. Far as I can remember, Betcoin is more than willing to escalate things to an ADR to get it resolved, but you only have one chance and one body. So, choose wisely.

I have submitted a complaint to AskGamblers, and while the outcome is still pending, I must emphasize that the issue I am facing is the inability to withdraw my funds. I have never engaged in any violations or used multiple accounts. Throughout this process, I feel as though I have been wrongly accused of fraud, and Betcoin has not provided any evidence to support their claims.

It is frustrating that while Betcoin can accuse me without evidence, I am being asked to provide proof of my claims. As a player, it is difficult to provide evidence against accusations when the casino itself has not substantiated its own claims.

This handling of the situation has left me deeply disappointed, as it has not only failed to resolve my actual issue but also seems extremely unfair. I hope more people become aware of this situation and remain vigilant about the casino's misconduct. I discovered and registered with Betcoin through the bitcointalk forum, and now, facing such unjust treatment, I am questioning the integrity of the casinos recommended on the forum.

As players, we deserve fair treatment and should not be unjustly accused and deprived of our rights without proper evidence. This situation is quite ironic and has led me to seriously doubt the casino's integrity. I hope the casino will review this situation and address each issue fairly. Thank you for your attention.

To clarify things to you, the root of your problem is the suspicion of multi-acc, thus your withdrawal feature got disabled. In other words, cause and effect, the cause is a suspicion of multi-acc, the effect is your account being disabled.

Moving to the matter of providing proof, I believe betcoin are more than willing to provide them if it didn't pose a risk of jeopardizing their detection algorithm. Thus, hopefully, escalating it to AskGamblers. Rest assured that AG will require them, as well as you, to prove and substantiate each side's claims.

eSports games are not within AskGamblers' service scope. I have shared my issue on Casino Guru instead. For everyone’s reference, please be cautious with the casino reviews here; they often do not reflect the true experience. This has truly been a waste of time and money and has also negatively impacted one’s mood.

Eh? Isn't it a bit the other way around? IIRC CG is the one who doesn't handle sport-related issues, not AG.

But, I guess, since you've escalate to CG, all we can do now is to wait for CG to make the complaint publicly available to read... and hope they will accept it instead of rejecting them right away due to the sport-related manner of your betting history, though I personally think it shouldn't matter much, given your situation is the multi-acc allegation and not the bets themselves, thus they don't have to dive deep into verifying your bets.

Based on community advice, I attempted to resolve the issue through casino.guru, but unfortunately, my complaint was rejected, and the mediation failed.

The reason my complaint was rejected is that I admitted to using a VPN, which is prohibited by Betcoin.ag's terms. Despite explaining that the VPN was only used to access Twitch, they considered this a violation of the rules and potentially indicative of multiple accounts, which led casino.guru to be unable to assist further.

When I submitted my complaint, I truthfully answered that I used a VPN, but this usage is unrelated to my gambling activities. I explained that I used the VPN because my country cannot directly access Twitch, and the casino's live streams cannot be viewed in fullscreen. My VPN use was solely to enhance my viewing experience and had no impact on my gambling activities.

According to Betcoin.ag's terms 2.8.9, while using a VPN may lead to account suspension, the terms do not explicitly state that all funds within the account must be forfeited. I believe that the use of a VPN did not affect my gambling activities, and therefore, my account funds should not be unfairly withheld in the absence of any actual violations. Thank you.

https://i.postimg.cc/pd0PrQhf/0.png

Technically, you've wasted your one-and-only-one-so-choose-wisely ADR, of which the final ruling is --technically-- in favor of betcoin. But let me try to page Davis later tonight, see if he's willing to consider that attempt with CG as a failed attempt and didn't count it in, thus allowing you to reach AG and they'll be willing to address that matter.

This has been a truly terrible experience. At first, I contacted AskGamblers, and they told me that electronic football doesn't count as sports, so it's not within their service scope. Later, I explained the issue of creating multiple accounts, but their response was: “Unfortunately no, if they detect multiple accounts.” Despite my efforts to further explain, they still rejected my application. Left with no other option, I turned to Casino Guru.

When Casino Guru first responded, they incorrectly classified the electronic football game I played as a sports event, thus rejecting my complaint. When I resubmitted the complaint focusing solely on the issue of multiple accounts, it was finally accepted. However, after the initial rejection, I already felt that things weren't looking good. Eventually, after submitting all the relevant materials, they asked if I had used a VPN. I honestly admitted that I had, but my complaint was still rejected. I tried to resubmit the complaint 2-3 more times, but each attempt was rejected. Now, I can’t even click the option to resubmit on the website anymore. (Perhaps this is exactly how Betcoin wants to handle these matters through such platforms.)

Honestly, if I hadn’t used a VPN, I wouldn’t even have been able to access the Casino Guru website. After all, I never used the VPN to hide information or create multiple accounts intentionally. That’s the truth—I haven’t told a single lie.

So, to clarify, when you reached out to AG, you tried to convince them you were playing sports so they would accept the complaint. Then when you contacted CG, you tried to convince them you were NOT playing sports so they would accept the complaint. Typical scammer behavior.

We were disappointed to see that both sites rejected your complaint, because we spent many hours compiling evidence and determining that you have AT LEAST 50 accounts at Betcoin, created within the last 2 months. That being said, as you have been caught lying many times in this thread, we are certain that the mediation sites were easily able to detect your bullshit, as well. Mediators are smart and you are a terrible liar. Considering their entire purpose is to help legitimate players who have been wronged, it is telling that both refused to take your case. Both sites will gladly take a case related to multiple accounts, regardless of what the bets were on, if the accuser is credible.

When a mediation company exists to assist players against questionable casino tactics and you waste their time by trying to extort a legitimate casino into paying you, that is extremely bad for the industry. The fact the you wasted their time filing, by your own admission, multiple complaints at each, shows how desperate and pathetic you are. But, of course, you are only looking out for yourself, and creating multiples is kind of your thing.

We have never lost a mediation. It would be impossible for us to do so, as we do not withhold funds ever, unless we know we are able to prove to a mediator that it is justified.  

Betcoin remains one of the longest running and most trusted crypto casino/sportsbooks on the net and we are proud to have offered exceptional service, promos and rewards to hundreds of thousands of legitimate users!

Interesting. I don't know there is a scope that AG doesn't cover. They consider it as a, uhhh, non-sport, so it should fall under... casino game or live bet? Of which, FAIK, they also mediate. Mind to share us their response?

As for your assumption that it's what betcoin wanted, for those platforms to handle your kind of matters... that'll be a quite illogical assumption to propose. How can Davis and his team guess what will you write and describe to both ADR and/or the response they give?

Can you list everything that you played on the site?
Multiple account users usually get limited because they have an edge on their sportsbook odds providers but I find it very hard to believe that someone has an edge on electroic football o,O

On the contrary, eSports matches have had been more heavily abused, by far, than any other type of sport in the past decade. We are working closely together with the leagues, odds providers and our fellow sportsbook operators to improve and ensure the integrity of the matches.

I’m really surprised that I could create 50 accounts within two months! According to their claim, not only do I have 50 accounts, but they were also all created within two months. However, I’ve previously mentioned that I’ve been using cryptocurrency for less than a year. I only have one exchange for trading these cryptocurrencies, and if needed, I’m willing to provide transaction statements from the past two months. I can guarantee that there are only two deposits related to Betcoin casino, and the rest are completely unrelated

Below is the conversation I had with AskGamblers

https://i.postimg.cc/0N2DVkbc/001.png
https://i.postimg.cc/SsnZt7JT/002.png
https://i.postimg.cc/D0Kqdqsb/03.png

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On Betcoin, I only play one game, which is electronic football. Each match lasts about 8 minutes, so it's fairly quick. I haven’t studied the odds in depth, but generally, if I lose 2 matches with the same stake, I need to win 3 to break even. I usually increase my bet after a loss, though. Without increasing the bet, it's pretty easy to end up losing. It really comes down to personal preference

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Your logical prowess is truly astounding! It seems not only have you completely misunderstood my complaint, but you've also managed to concoct a story where I’m supposedly “trying to convince” different platforms. Perhaps you should consider studying cosmic theories; such genius-level imagination surely deserves a grander stage!

First: You mentioned that I lied in the post. Please specify exactly which statement is a lie. If I did lie, I am willing to not pursue this withdrawal any further. As long as you can point it out precisely, I will accept and act accordingly. I admit there might be inaccuracies in translation, but I would never intentionally lie.

Second: You suddenly claim I have at least 50 accounts. Mere verbal assertions are far from sufficient. If you can prove that I have a second account at your casino, I am also willing to not pursue this withdrawal any further. I have read your comments thoroughly and believe your character is worthy of respect. I hope you maintain this attitude in handling every user’s issues, as it might bring you more good fortune in real life.

You are one of the longest-operating and most trusted crypto casinos/sports betting companies online. You mentioned you have hundreds of thousands of users but failed to clarify if only 50 are active. Apologies if I exaggerated; please don’t take it personally. I even suspect that some forum users might have at least 50 accounts, otherwise, how would there be so many positive reviews and recommendations? After all, forum accounts are free and there’s no risk of fund confiscation. Perhaps my previous understanding was lacking. Thank you for the “education” over these days; I’ve gained experiences and insights that money can’t buy.

I hope your ‘black hole’ casino continues to maintain such ‘excellent’ performance. Perhaps one day, you’ll break the miracle of having 50 active users and become the only ‘no-way-out’ legend in players' minds.

A+ Black Hole Casino: Brave Enough to Seize Funds, Too Cowardly to Admit It?

OP, please refrain from creating consecutive post. It's highly frowned upon by the forum rules. I believe you noticed that your previous two posts had been merged into one by one of the mods.

Instead of proposing name calling etc., perhaps it's better if you can tell us your attempt to get a resolution or clarify your situation with both AG and CG? Because I can't quite grasp whether both of them has rejected and blocked any of your future attempt to raise dispute, or any [or both] of them still open to resolve your situation

Thank you for your reminder. I may not have realized that you are the person in charge here before, so I didn't pay much attention to your previous reply. I apologize for that. Now, I have re-submitted my complaint to AskGamblers.

The main issue I am facing is that Betcoin is accusing me of having multiple accounts, which is completely false. Their representative has ridiculed me multiple times and even fabricated facts. This makes me feel that I might not be able to withdraw my funds, so I want to push back and let everyone know about their behavior.

I have repeatedly stated that I can provide the transaction records for the past two months to prove my innocence, but Betcoin has consistently ignored this point and continued to make new accusations. For example, they claim that I contacted them using another email address, or that they had returned my previous deposits. These things have never happened in my memory.

What angers me the most is their claim that I own at least 50 accounts. This accusation is clearly an attempt to add more "offenses" against me, making people believe that their accusations are 100% accurate. In reality, I just want a fair resolution, not to be unjustly accused and slandered. That is why I am willing to spend the time to prove the facts and fight for a reasonable outcome.

You will not. You are one of the most egregious abusers we have seen so far this year. There is no chance you will withdraw any of your scammed monies.



You are a bad person, wasting all this time submitting and resubmitting to these meditators, who are trying to help legitimate people. You are the reason sportsbooks are asking for KYC more and more. You are the reason that eSports betting has a terrible reputation and many sportsbooks won't even offer it. You are the reason that no one trusts the scam accusations which come up in this forum any more. You are the reason many of the sportsbooks don't even respond to claims in the forum any more. You are the reason that we have to direct attention and resources away from our legitimate players to devote to security.  You are the reason we spend hundreds of thousands of dollars each year on abuse detection methods, to make sure that people like you can no longer steal from us. You picked the wrong site to tangle with. You should have done your research. We don't take kindly to people like you.

Please calm down. First, I don’t understand how you managed to paint me as someone capable of influencing the entire sports betting KYC process or damaging the reputation of eSports. As for your claim that you "spend hundreds of thousands of dollars each year to detect people like me," I find that completely absurd. I have never engaged in sports betting at your casino; I only played eSports games and won fairly. Yet, you accuse me of scamming you for this money? I have played the same games at other casinos and have always been able to withdraw my funds smoothly. Doesn’t that prove that my way of playing is fair? I am still playing the same games on other platforms without any issues.

I do not need special treatment; I simply want to know on what grounds you accuse me of violating your rules and block my withdrawal. What’s even more ridiculous is the implication that successfully withdrawing money would mean I’m “scamming” you. This logic is simply baffling.

Furthermore, if you block players from withdrawing based on these baseless accusations, will you treat other players in a similar situation as “another me” in the future? The reason I re-submitted my complaint is not to waste AskGamblers' time but because I need a clear answer. The issue is not about whether I can withdraw my funds, but rather understanding which “violation” led to this result.

OP, to clarify things on your previous post, no I am not "the person in charge" here, in any sense. I'm simply here to oversee a case to its end.

Moving to the topic, I have to agree that it's quite unfair to keep re-submitting a case to be tried, it exhausted the manpower of so many parties that can otherwise placed elsewhere, so how about make this one as your last, and you'll have to accept whatever the ADR decided? No other future attempt for the same case?

And, Betcoin.AG, if I may propose a way out of this endless circle, you wrote here (https://bitcointalk.org/index.php?topic=5507666.msg64520975#msg64520975) that you've compiled evidences against OP? Do I correctly understand that it means you're ready to put a rebuttal to any of OP's accusation on AG? If so, how about we try a different approach?

Suppose OP agreed that it'll be his last attempt of dispute resolution, how about you reached to the ADR as well, writing that you'll appreciate their help to put an end to this for good, that a player with "OP's email address/AG username here" will write to get a dispute resolved, and you'll appreciate if they can review the evidence you provided with the email.

IMO, that should put a lid to this case for good.

We have no interest in what OP agrees to. He has created approx 50 accounts at Betcoin (played on 4, the rest were created around the same time and lined up for when he snuck these winnings by us). We know that he has been accused of similar elsewhere, and he has essentially admitted this, based on his reference to a “consistent betting pattern” which was never once stated by us.

An accusation on BitcoinTalk is resolved once we agree to binding mediation at an ADR of the player's choice. We don't have to say anything else. He has attempted to seek a resolution at 3 separate mediators (there was 1 contacted prior to this thread being created). If a mediator refuses to take the case, that is not our issue, and is overwhelmingly because the mediator can detect an obvious scam when he sees it. We have lost a total of 0 mediations, and that's because we do not withhold funds unless a player is confirmed to be a malicious, repeat scammer.

Every reply to this thread makes it more likely that it will harm our reputation by coming up higher in a Google search. We are done replying to this thread and we kindly ask you @holydarkness, to do the same. There is no need for back and and forth. If the player cannot find a mediator of his choice to rule in his favor, there is a reason.

As an ordinary player, I was indeed very angry to hear these accusations for the first time, but every time you show up, you mention many things that never happened in my memory, and I have gradually gotten used to it. So let's keep it simple. You mentioned there are four accounts in play, so let’s take these four accounts as an example. Are the games they are playing the same as mine? Are the bet amounts and games consistent? If they are, then I will admit I’m out of luck and concede that you are right; but I dare bet that they are not.

You also mentioned other accounts are queuing for withdrawals. What does that mean? I really don’t understand; please explain in detail.

Furthermore, I can provide my exchange statements at any time, clearly showing there are no transaction records with any of the accounts you mentioned. If necessary, I can even record a video to show you, as all data is public and transparent. If you want to investigate, I am willing to cooperate, but please stop making baseless accusations.

As for your claim that I have been accused of similar behavior elsewhere? Did I ever admit to it? Sorry, but in my memory, such things have never happened. I have tried hard to recall, but I couldn't think of anything that could help you. All I know is that I have returned to my previous casino and have been playing almost every day without any issues.

Regarding the "consistent betting pattern," I have explained that this was a translation issue. I actually meant to ask, what does "abusive betting" mean, not the "consistent betting pattern" you misunderstood.

Finally, you mentioned that I contacted a third-party mediator before creating this post? In my memory, that simply did not happen. My first step was to come to this forum to inquire about my situation, and then you responded to me. The whole process is that simple. If you hadn't mentioned the third-party mediator, I wouldn't even have known of their existence.

In summary, if you can prove that the games played by those four accounts are the same as mine, then I will admit you are right, and I can ignore the bet amounts. After all, I am a gambler, and I have confidence that the games played by those four accounts are different from mine. (Those four accounts are not mine, so I am unaware of their content, but I make this judgment from my perspective.)

Otherwise, I can provide transaction statements for you to investigate slowly. If none of this works, then let’s consider this issue resolved. I don’t want to waste any more time here, as I have long given up on this withdrawal. However, I must say that this experience has taught me something. I want to emphasize again that you are an A+ level black hole casino, even more disgusting than those black hole donation institutions. At least those institutions take the money without doing any good, which is their choice; whereas you not only make random accusations but also try to shift the blame onto the players. It is truly absurd.

BetcoinI want to tell you that I can respond to every word you say with great certainty and confidence. So, in the end, you will definitely have nothing to say because I am innocent and aware of my situation. I just don’t want to waste @holydarkness’s time, so we can consider this matter resolved. I also do not intend to withdraw my money, but I want to say that they are not a legitimate or reputable casino and do not deserve an A+ rating. The customer service attitude of the casinos I have played at is completely different from theirs.

Their online customer service interrupts the chat, and I have never received any notification about my account being disabled via email. If I hadn’t found out through the forum, I might never have received a response from them or understood why my account was disabled. There was no notification at all, as if their staff had disappeared.

They dare to say that they spend hundreds of thousands of dollars every year targeting players like me. They should really use that money to improve their management and develop in a positive direction. Their approach is fundamentally wrong, and they cannot be a good casino. After wasting more than 20 days of my time, I think I’ve said enough. I hope future players avoid this casino. They only allow deposits and not withdrawals.

This is a photo I took on August 28th; it's a translated photo.
https://i.postimg.cc/cHVqfLMg/English-translated-pictures.png
This is the original photo
https://i.postimg.cc/HxDWgmVg/Original-picture.png

Betcoin Support (Timestamp: August 28, 18:20)

Betcoin Support: "Thank you. Our support team will contact you soon!"

Axel (Support Agent): "Hello, I'm Axel. How may I assist you today?"

User: "My username is kaka00222
Email: 5******00@qq.com
I am unable to log in to my account. I have sent you several emails, but I have not received any response."

Axel (Support Agent): "Sorry, but our live chat service is unable to provide support for your request."

Here’s the service attitude of a reputable casino. Although I didn’t receive fair treatment, I hope my experience will alert future players. Thanks to @holydarkness.