My First and Last Experience with Betcoin.ag: A Cautionary Tale of Scams and Unf

[ka02]

A few days ago, I registered and deposited money for the first time on the platform betcoin.ag. I made two deposits in total: the first was $300, and the second was $800. My account balance eventually reached $3,300. When I tried to withdraw $2,000 to see how long it would take, I asked customer service about the withdrawal process. They told me that the first withdrawal would take 24 hours. After waiting for a while, I found that my account was no longer accessible. I sent emails to their official address but received no response. When I provided my account details to their live chat support, they were unable to offer any assistance or response.

Finally, I came to this forum, and learned that they accused me of having multiple accounts and using a consistent betting pattern to cheat the system, which resulted in them confiscating both my deposit and winnings. I can say with 100% certainty that this was my first time playing on their platform, and it was also my first withdrawal attempt. In the past, I have withdrawn tens of thousands of dollars from other platforms without any issues. I had asked my previous platform to increase my betting limits after reaching a higher VIP level, but they couldn’t accommodate my request. That’s why I decided to look for a new gaming platform and ended up trying betcoin.ag due to the numerous recommendations. If I hadn’t come to this forum, I might never have known what I supposedly did wrong, and I believe many other players are unable to get any response from them either.

What do they mean by “consistent betting pattern”? All my bets were risky, with odds ranging from 1.5 to 1.8. When I first started playing this virtual soccer game, I lost nearly $50,000. At one point, I even suspected that these games were rigged by the betting company. After that, I became hesitant to bet large amounts. It took me several months to finally win back tens of thousands of dollars. Losing $50,000 in one day and taking months to win it back—is that what they call a consistent betting pattern? I think the real issue is that they don’t want winners to withdraw. If any of my bets were in violation of their rules, they should have told me directly. These virtual matches have videos, and I always watch them after placing my bets to enjoy the game, just like most other players. If my bets were a problem, I believe the previous platform wouldn’t have processed such large withdrawals so smoothly. I’ve since returned to my previous platform, and everything is working fine. Why is it different on your platform? It’s very strange.

Their accusation of me having multiple accounts is completely unreasonable. Why would they claim I have another account under investigation? I’m not stupid enough to create a new account and make deposits while an account under investigation still has money that hasn’t been withdrawn. This accusation is 100% baseless. If I wanted to create multiple accounts, I would have done so on my previous platform, where I know withdrawals are reliable. Why would I choose a platform where withdrawals aren’t possible to create multiple accounts? I’m sure no one would do that.

I played games on two platforms through this forum. Betcoin.ag was the first, and after encountering withdrawal issues, I tried another one. Although I was able to withdraw a few hundred dollars, I’m still worried about withdrawal problems due to my experience with betcoin.ag. Because of this, I decided to abandon that platform as well. I believe that many platforms in this forum are running scams, and a lot of people are promoting and defending these scam platforms to lure new players, who then either lose their money or find that they can’t withdraw their winnings.

On betcoin.ag, I mostly placed bets around $500, occasionally betting $1,000. Winning or losing $2,000 is perfectly normal. So why did they block my withdrawal by accusing me of having multiple accounts and using a consistent betting pattern? This is not a fair casino; it’s a serious scam.

[holydarkness]

A few days ago, I registered and deposited money for the first time on the platform betcoin.ag [...]

It took me several months to finally win back tens of thousands of dollars. [...]

You might want to review your narrative and fix that inconsistencies in your story. Decide how long exactly have you been around Betcoin. After that, it'll be very much appreciated if you can supplement us with some evidence to validate your claim. I'll see if there is any need to reach their representative here after we get a better understanding of your situation.

[ka02]

A few days ago, I registered and deposited money for the first time on the platform betcoin.ag [...]

It took me several months to finally win back tens of thousands of dollars. [...]

You might want to review your narrative and fix that inconsistencies in your story. Decide how long exactly have you been around Betcoin. After that, it'll be very much appreciated if you can supplement us with some evidence to validate your claim. I'll see if there is any need to reach their representative here after we get a better understanding of your situation.

I registered on Betcoin.ag a few days ago, and I encountered problems after playing for less than a day.

To clarify, the casino where I won tens of thousands of dollars over several months was a different one—not Betcoin.

I want to explain that I don’t have any accounts under investigation with Betcoin. I have no idea who or what they’re referring to. I only have one account on Betcoin, and it is currently inaccessible. The accusation of using a consistent betting pattern is also baseless. I didn’t use any tools to place bets or engage in any activities that violate their betting rules. All my bets were risky, and I believe I won my money fairly. Betting inherently involves risk—winning and losing are normal—but refusing to allow players to withdraw their funds shows that Betcoin is an unfair casino that deceives its players. It is not the reputable, long-standing platform that some people claim it to be.

I also played on another casino platform I found through the forum. I deposited $400, placed a $400 bet, and won. The withdrawal was processed smoothly, and the funds were credited to my account without any issues—playing the same type of games. Why haven’t any other platforms accused me of anything, while only Betcoin has? Placing bets between $500 and $1,000 and winning or losing $2,000 is perfectly normal. I think both of their accusations are incorrect, and I’m unsure if there will be a third. Additionally, when I made my second deposit of $800 on Betcoin, I encountered issues—the deposit didn’t go through immediately, and I had to provide transaction details before it was credited to my account. A casino where even deposits are problematic suggests poor management and a flawed system.

Betcoin’s Response:Hello, as you know your account was permanently disabled for abusive betting and multi-accounting. This matter is considered closed, as you had already been warned. Do not create any additional accounts, or they will be closed and funds withheld, including deposit, per our terms of service. Regarding your claim that we would have left the account open if you had lost, that is 100% false. We do not want you as a player, win or lose. As we have responded to this claim, this issue is considered resolved. Any further remarks by you will be considered spam and removed. As always, players are welcome to contact a 3rd party mediator of their choice. However, you have already contacted one on your previous account (notice I didn't say last account, as there have been many since). Stop creating accounts.

You should investigate this thoroughly. I am 100% sure that I only have one account. As for the betting issue, I initially deposited $300 and turned it into $600. But since I wanted to win faster, I placed a $600 bet and lost it. If I had been violating any rules or exploiting anything, do you think I would have lost that $600? Certainly not. But I did lose it, which is why I made a second deposit of $800. Gambling inherently involves both winning and losing—it's not like a rigged game where there's only one outcome. It's a matter of mindset. I won my money fairly, and there’s no reason to slap me with two baseless accusations and confiscate my funds. This is not what a reputable casino should do.

[Betcoin.AG]

What do they mean by “consistent betting pattern”?

We never once said those words to you. You are mixing up your disputes. Normally we don't give lessons in cheating, but you need to step up your game if you are you are going to be a good cheat. You also accidentally sent us emails for 2 separate accounts from the same email address. Get your act together or find a real job.

[acroman08]

so @OP what do you have to say about Betcoin.ag claiming that you sent them emails from 2 separate accounts from the same email address, basing on their claims, it does seem like their accusation is real.

@Betcoin.ag if it doesn't breach any of your security(or something) would you mind sharing the evidence(the emails you mentioned) here? it would be nice to have evidence when claims like this are made.

[ka02]

What do they mean by “consistent betting pattern”?

We never once said those words to you. You are mixing up your disputes. Normally we don't give lessons in cheating, but you need to step up your game if you are you are going to be a good cheat. You also accidentally sent us emails for 2 separate accounts from the same email address. Get your act together or find a real job.

Firstly, what I want to express is abusive betting—perhaps I used the wrong term. Based on your previous response, I genuinely feel that you are unprofessional and extremely disgusting. A casino mocking its players? It’s as if I’ve won a lot of money at your casino, but I haven’t withdrawn a single penny. How can you still justify saying such things? Did I send emails to you using two different email addresses? Who’s writing this script? I registered on your platform using only one QQ email address, so why are you claiming that I sent you emails from two different addresses? It’s utterly revolting, and your behavior has already gone beyond what most people can tolerate. I truly can’t imagine how many players have been unable to reach you and whether they can find you on this forum. I believe there must be a significant number of victims. You’re accusing me of creating multiple accounts—how can you even say that? What kind of small-time casino can’t even pay out a few thousand dollars, yet you think people would create multiple accounts for you? Even $10 is considered a lot at your tiny casino. This is beyond disgusting. I can’t believe you’re still mocking players. This is the first time I’ve encountered such a situation—zero professionalism.

so @OP what do you have to say about Betcoin.ag claiming that you sent them emails from 2 separate accounts from the same email address, basing on their claims, it does seem like their accusation is real.

@Betcoin.ag if it doesn't breach any of your security(or something) would you mind sharing the evidence(the emails you mentioned) here? it would be nice to have evidence when claims like this are made.

I sent messages to them from the email address I used to register, but they didn’t reply. The online customer service also didn’t respond. I’ve already given up on contacting them through email and online support, which is why I came to this forum to reach out to them. And yet, they still dare to claim there are two email addresses. I used the same email address for both registration and communication. Now they’re accusing me of email issues again. Who knows what they’ll accuse me of next?

[Betcoin.AG]

I can’t believe you’re still mocking players.

Our hundreds of thousands of legitimate players have continually said we provide some of the best service of any operator. We don't mock our players. You are not our player. We made that clear when we closed your first account and returned the deposit. We made that clear when we closed the second account. The third and 4th account, we stopped responding. There was no need to continue engaging with you. You had already been warned and that warning continues indefinitely. Keep creating accounts and we will keep closing them. You are terrible at this. Stop.

[holydarkness]

We never once said those words to you. You are mixing up your disputes. Normally we don't give lessons in cheating, but you need to step up your game if you are you are going to be a good cheat. You also accidentally sent us emails for 2 separate accounts from the same email address. Get your act together or find a real job.

Firstly, what I want to express is abusive betting—perhaps I used the wrong term. Based on your previous response, I genuinely feel that you are unprofessional and extremely disgusting. A casino mocking its players? It’s as if I’ve won a lot of money at your casino, but I haven’t withdrawn a single penny. How can you still justify saying such things? Did I send emails to you using two different email addresses? Who’s writing this script? I registered on your platform using only one QQ email address, so why are you claiming that I sent you emails from two different addresses? It’s utterly revolting, and your behavior has already gone beyond what most people can tolerate. I truly can’t imagine how many players have been unable to reach you and whether they can find you on this forum. I believe there must be a significant number of victims. You’re accusing me of creating multiple accounts—how can you even say that? What kind of small-time casino can’t even pay out a few thousand dollars, yet you think people would create multiple accounts for you? Even $10 is considered a lot at your tiny casino. This is beyond disgusting. I can’t believe you’re still mocking players. This is the first time I’ve encountered such a situation—zero professionalism.
[...]

OP, I believe you used the wrong term, again when you mentioned "small-time" casino, and meant to say "big-time", otherwise the sentence doesn't make any coherence, being small casino and won't mind to pay a few thousand dollars.

Anyway, this "small-time" casino is one of the few with 100% resolution rate on this forum, one hundred percent, 11 in 11 cases, for the past one and a half year [and maybe more, my list just didn't extend that long]. Not one, not even one, that ended with inactivity due to their unresponsiveness. They've dilligently giving updates and all. I personally think that shows professionalism and trustworthiness.

In avoidance of any doubt and/or you using a wrong term again, and to understand a better narrative of the story, can you perhaps show us some evidences that I've been keep asking and you're yet to provide? It might help.

[ka02]

OP, I believe you used the wrong term, again when you mentioned "small-time" casino, and meant to say "big-time", otherwise the sentence doesn't make any coherence, being small casino and won't mind to pay a few thousand dollars.

Anyway, this "small-time" casino is one of the few with 100% resolution rate on this forum, one hundred percent, 11 in 11 cases, for the past one and a half year [and maybe more, my list just didn't extend that long]. Not one, not even one, that ended with inactivity due to their unresponsiveness. They've dilligently giving updates and all. I personally think that shows professionalism and trustworthiness.

In avoidance of any doubt and/or you using a wrong term again, and to understand a better narrative of the story, can you perhaps show us some evidences that I've been keep asking and you're yet to provide? It might help.

Alright, I don’t want to argue—it’s of no use to me. I’m here to resolve the issue.

This is the QQ email I’ve had since 2008. If I supposedly have multiple accounts, then what email addresses were used for those previous accounts? I don’t understand. I only use my most trusted and reliable email for registering accounts related to finances. I do have other email addresses, but when it comes to financial matters, I generally choose the email I’ve been using for a long time.

https://i.postimg.cc/tJzP0bWK/333.png

https://i.postimg.cc/90nR2Wn9/111.png
https://i.postimg.cc/9F8kmK9y/222.png

I only sent Betcoin two emails on the 27th—only two! When I was using Betcoin’s casino, I played on my iPhone 13 Pro Max and MacBook Pro. Betcoin claims that I registered multiple accounts, but I believe this is a huge mistake. I have never registered on Betcoin before—not even once, not even a forgotten account. I’ve only registered this one account. Any other accounts are not mine. The games I usually play are those popular with Spanish players, and I think it’s unlikely that someone else would play the exact same games as me. The game I was playing is quite niche and not very popular. Does the person Betcoin is referring to also play the exact same games as I do? I’m 100% confident that this is Betcoin’s mistake—it can’t be me. I’ve been playing on another platform, trying to win back my losses, and I wouldn’t be distracted enough to register multiple accounts on Betcoin’s casino. This is definitely a huge mistake, 100%. Betcoin should carefully investigate this matter. I’m speechless and feel helpless about Betcoin’s management and service.

I only made two payments to Betcoin’s casino from my exchange; any other transactions are not related to Betcoin. If the transaction records from my exchange do not show Betcoin’s address, would that prove that I’m not the person Betcoin is referring to? Or, if Betcoin gives me a specific date, I can provide the statement from that day to confirm that there were no transactions with Betcoin’s casino. Betcoin mentioned that they refunded my principal, but I can provide the statement from that day to prove that I did not receive any funds from Betcoin’s casino.

[Betcoin.AG]

SNIP

See how the OP is focusing on the email? This is why no one ever discusses how abusive players are caught. When they find out how they were caught, they retcon a version of the story that fits their narrative. Had we not mentioned the email at all, what would his explanation be then?

Clearly in a separate case, he was caught with a “consistent betting pattern”. He had an explanation for that too. Unfortunately for him, that was not with us, so it is irrelevant to this case. But no matter what reason is given to a cheater for the withholding of funds, they will tailor an excuse to that reason. That's why he is here. To get information to use against us so he can extort us into paying him. That will never happen. We offered 3rd party mediation, which he ignored. We still have never lost one of those. Outside of that, this matter is closed for discussion.

To clarify, this players accounts were closed for abuse before any email was sent. We were easily able to detect that he had created his 3rd and 4th accounts. We are the great at this, no one try it. Once both accounts were closed, he emailed us regarding account 3, but he accidentally used the email address from account 4. OOPS!! But even without the emails, his accounts would all remain permanently closed for abuse and multi-accounting. The only reason email was even mentioned was to point out to OP that he is not good at what he is doing and to try and guide him to a more honest path in life.

[ka02]

SNIP

See how the OP is focusing on the email? This is why no one ever discusses how abusive players are caught. When they find out how they were caught, they retcon a version of the story that fits their narrative. Had we not mentioned the email at all, what would his explanation be then?

Clearly in a separate case, he was caught with a “consistent betting pattern”. He had an explanation for that too. Unfortunately for him, that was not with us, so it is irrelevant to this case. But no matter what reason is given to a cheater for the withholding of funds, they will tailor an excuse to that reason. That's why he is here. To get information to use against us so he can extort us into paying him. That will never happen. We offered 3rd party mediation, which he ignored. We still have never lost one of those. Outside of that, this matter is closed for discussion.

To clarify, this players accounts were closed for abuse before any email was sent. We were easily able to detect that he had created his 3rd and 4th accounts. We are the great at this, no one try it. Once both accounts were closed, he emailed us regarding account 3, but he accidentally used the email address from account 4. OOPS!! But even without the emails, his accounts would all remain permanently closed for abuse and multi-accounting. The only reason email was even mentioned was to point out to OP that he is not good at what he is doing and to try and guide him to a more honest path in life.

1.I have not fabricated any falsehoods.

2.You keep accusing me of cheating. How am I cheating? Please provide evidence that proves I have cheated. I have experienced both losing and winning streaks in the game. I can provide records of my past gameplay.

3.I have risked and fairly won the prize; I do not believe this constitutes extortion.

4.I have consistently emphasized that I only registered with your casino using my current email address. Why must the other emails you mention be associated with me? I do not understand what you are referring to. The second, third, and fourth emails you mentioned are not mine. I hope you stop associating other cases with mine.

5.You offer third-party mediation, but I am unaware of this. Why was I not informed about this matter?

6.I can prove that I have had no transactions on your platform in the past three months.

7.Can you prove that the games I played are the same as those played by the individuals you refer to as having created multiple accounts, including betting amounts and habits?

8.I have not received any notifications from other casinos regarding a "consistent betting pattern." I do not understand what you mean; my deposits, withdrawals, and gameplay on the previous casino have all been normal in recent days. This further proves that there is no issue with my betting. Everything I have stated can be substantiated with evidence.

[Betcoin.AG]

I have not fabricated any falsehoods.

Falsehood 1

What do they mean by “consistent betting pattern”?

is that what they call a consistent betting pattern?

What do they mean by “consistent betting pattern”?

We never once said those words to you.

I have not received any notifications from other casinos regarding a "consistent betting pattern."

Falsehood 2

You offer third-party mediation, but I am unaware of this. Why was I not informed about this matter?

Betcoin’s Response: -SNIP- As always, players are welcome to contact a 3rd party mediator of their choice.

Falsehood 3

A few days ago, I registered and deposited money for the first time on the platform betcoin.ag.

I played games on two platforms through this forum. Betcoin.ag was the first

It took me several months to finally win back tens of thousands of dollars. Losing $50,000 in one day and taking months to win it back—is that what they call a consistent betting pattern?

There's 3 lies you told. No one from Betcoin has ever discussed a consistent betting pattern with you. Yet you originally claimed twice that we did. Now you are saying you never said that. Clearly someone used that phrase with you, and that phrase can only be used reasonably when multiple accounts are suspected.

You have contradicted yourself so many times it is ridiculous. And don't pretend like you confused about what we are saying. That first post was written so eloquently, I was about to offer you a job in our media department.

The people on this forum are not stupid. It is obvious to see that you have lied about multiple (important) things and are here looking for sympathy. You might get some, you might not. But you won't get any from us. We don't withhold funds without 100% certainty of abuse.

In, before he replies with some zany explanation for all the lies we just proved he told.

[ka02]

Sorry for any confusion earlier. I need to clarify a few things because my previous translation might not have been accurate.

Firstly, I don’t fully understand what abusive betting means. Could you please explain it to me? I’m not asking about consistent betting pattern.

Secondly, I’m not sure what you mean by "third-party mediator," as I haven’t dealt with this situation before.

I’ve only been playing at your casino for less than a day before running into problems. I am unfamiliar with and not concerned about any past issues your casino may have had. The information you’ve provided is confusing to me because I don’t have any knowledge about it.

Here’s what happened: A few days ago, I came across Betcoin Casino on a forum, checked some reviews, and decided to register and play. After winning, I attempted to withdraw my funds, but customer support told me it would take 24 hours to process. While waiting, I registered at another casino, blackjack.fun, where I deposited $400, made a $400 bet, won, and successfully withdrew the money. Since I hadn’t heard back from Betcoin after 24 hours and didn’t get any response from online support, I sought help on the forum.

I have been using cryptocurrency for less than a year and have only one exchange account. I can provide my transaction history, which shows only two deposits to your casino and nothing else. I can guarantee this.

I haven’t seen any mentions of the casinos I played before in the forum, so I’ll leave that out of this discussion.

I kindly request that your technical team thoroughly check the devices I used to access your casino. I only used an iPhone 13 Pro Max and a MacBook Pro, which had never been used for your casino before. Please examine these devices carefully and verify if the games I played are similar to those associated with users who have created multiple accounts. I think the probability of this being a mere coincidence is very low.

The following is my recent game record these days. Since it is a mobile APP, I cannot translate it into English for you to view.

Historical bets：
https://i.postimg.cc/66fXHjB2/1.jpg
https://i.postimg.cc/VvgWSS2R/2.jpg
https://i.postimg.cc/G22L06dm/3.jpg
https://i.postimg.cc/ydcHzK2B/4.jpg

Deposit history：
https://i.postimg.cc/5tmBKQ2M/5.jpg

Withdrawal record:
https://i.postimg.cc/15xLZbK5/6.jpg

[holydarkness]

Secondly, I’m not sure what you mean by "third-party mediator," as I haven’t dealt with this situation before.

You can raise them to AskGamblers or CasinoGuru if you both agree on the mediator. That's what they mean by "third party mediator" both AG and CG has a "privilege" of allowing confidential and sensitive evidence to be shared to the mediator as they can set the provided image for their eyes only.

I’ve only been playing at your casino for less than a day before running into problems. I am unfamiliar with and not concerned about any past issues your casino may have had. The information you’ve provided is confusing to me because I don’t have any knowledge about it.

[...]

Umm... I... am confused too... with your narrative. Earlier you're that "a few days ago" and "several months", which then clarified. And now, the part I bolded, you're playing in less than a day? Granted, your betting history shows "today", but your deposit history shows:



You're depositing on multiple days prior to playing? Why?

[ka02]

Umm... I... am confused too... with your narrative. Earlier you're that "a few days ago" and "several months", which then clarified. And now, the part I bolded, you're playing in less than a day? Granted, your betting history shows "today", but your deposit history shows:

https://talkimg.com/images/2024/08/30/9IzLv.jpeg

You're depositing on multiple days prior to playing? Why?

I rarely wait a few days after making a deposit before I start playing; I usually begin immediately after depositing. The system defaults to today, and I just took a screenshot without setting it up. I haven’t interacted with the mediator yet. Should I raise this issue on AskGamblers or CasinoGuru? It feels a bit troublesome. I thought I could get help here, especially since I haven’t been playing on Betcoin for long—I don’t think it should be this complicated. This issue should be resolved quickly, right? Why is it taking so long? If transaction records are needed, I can provide them. I also checked the app but couldn’t view detailed records; I haven’t explored the web version yet. I need some time to investigate, and I hope their technical team can carefully check if there are multiple accounts associated with mine. I hope this issue can be resolved soon.

Here is the betting record for the 29th. I might not be able to view older betting records on the app; I may need to try accessing them on the web version.
https://i.postimg.cc/vmPwxLzZ/11.jpg

Here is today’s betting record.
https://i.postimg.cc/Yqk43t7L/22.jpg

Here is today’s withdrawal, but it shows cryptocurrency, while the actual amount received is in our local currency. It only displays the records I had linked before
https://i.postimg.cc/CMZGnhNG/33.jpg

I’ve been with them for 121 days, which is about 4 months. Deposits, withdrawals, and gameplay have all been normal. Of course, my VIP status isn’t the highest, but it seems alright given that I’ve only been playing for 4 months.
https://i.postimg.cc/vBsJg2R9/55.png

I just want to share the status of these past few days and don’t want these issues to affect my mindset. Thank you.

[holydarkness]

I would once again advise you to fix your narrative, be sure what story you want to tell and would like us to believe and take as a fact. The elements in your narrative keeps changing,

[...] I made two deposits in total: the first was $300, and the second was $800. [...]

They're clearly more than two deposits.

A few days ago, I registered and deposited money for the first time on the platform betcoin.ag.[...]

I registered on Betcoin.ag a few days ago, and I encountered problems after playing for less than a day.

To clarify, the casino where I won tens of thousands of dollars over several months was a different one—not Betcoin.[...]

[...] I’ve been with them for 121 days, which is about 4 months. Deposits, withdrawals, and gameplay have all been normal. Of course, my VIP status isn’t the highest, but it seems alright given that I’ve only been playing for 4 months.
[...]

So, final say, how long have you been in betcoin?

[ka02]

So, final say, how long have you been in betcoin?

I have been using Betcoin for just one day, and the screenshots are from another casino. I haven’t had any issues with deposits or withdrawals at other casinos, but Betcoin is causing problems. It’s clear they don’t want to pay out my winnings. Isn’t this behavior deceiving the players? It’s just that I won once—why is it so complicated? The delay in resolving this is also unusual. Are casinos like this considered reputable? This is very strange.

[holydarkness]

So, final say, how long have you been in betcoin?

I have been using Betcoin for just one day, and the screenshots are from another casino. I haven’t had any issues with deposits or withdrawals at other casinos, but Betcoin is causing problems. It’s clear they don’t want to pay out my winnings. Isn’t this behavior deceiving the players? It’s just that I won once—why is it so complicated? The delay in resolving this is also unusual. Are casinos like this considered reputable? This is very strange.

All of those are screenshots of other casino? You're presenting an allegation of scam attempt conducted by Betcoin, and you provide deposit, withdrawals, and betting record of other casino?

[murkyz]

Should I raise this issue on AskGamblers or CasinoGuru?

This is your best option, when their representative starts to mock you noone else is gonna help you

Your other option is to contact Gaming Curacao which is their licensor but I would never suggest this, they make mistakes on their narrative and they dont care to find the truth.

I only had a dispute with Malta licensor before due to betsson freezing my account and they were 1000 times better than GC

Anyways gl

[holydarkness]

Should I raise this issue on AskGamblers or CasinoGuru?

This is your best option, when their representative starts to mock you noone else is gonna help you

[...]

Nope, the conversation this far clearly shows otherwise, where their representative "starts to mock" OP and we're still trying to get to the bottom of the case, and question the evidence that OP gave, so I can't fathom where you got that idea from.