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So long story, this happened few weeks ago. I placed Table tennis bets on Razed and the bets won but once I went to check my winnings I saw that my $ were restored and bets cancelled.
I asked support why this happened and they said "there has been error in the odds"

Here are my bets:
https://i.imgur.com/ta1MsHw.png

All of these bets were with odds from 1.9-2.4
What pisses me is that they cancel your bets when you are winning but never when you are loosing.
And also this BS with the wrong odds is pure scam because I had bets on the same event on legit website (shuffle.com) and I was paid winner without 0 issues. If they are not willing to resolve this issue or compensate me for scamming me, I would suggest anyone to stay away from their site and focus on more legit and established crypto betting sites.

Proof of my shuffle bet being paid:
https://i.imgur.com/mMxY4HT.jpeg


Let's see what excuse these villians will have once again.

I did not take any advantage of the odds. The odds were same as in any other website, I had balance on Razed so I placed my bets there. That's why I'm salty, because if I knew they would cancel it, I was just gonna withdraw it and bet elsewhere. I wonder if the bet was a loss- would there be a "mistake with the odds"?

Interesting. Why did you place bets on same event in two different casinos? Have shuffle off limited you?

I have sent a DM to razed.com

Does Razed have a feature for a betslip that can be verified publicly? If they do, then it’d be best for OP to post the betslip link so we can make sure the bets were legitimate before diving into this discussion. If not, we should probably wait for a Razed representative to comment on it.

Also, I noticed the bet was placed on September 25, 2024. Why are you only posting about it now when almost a month has already passed?

Hi UltraexTrader, sorry to hear about this situation. Since this occurred a month ago it may be best if you share with me your Razed username so I can easily find all the relevant information.

I was wondering the same but there might be an explanation to that. See those game, cause they are in a tiny unsanctioned league, often have very small limits actually, I have witnessed that myself. So if one would be sure about the outcome it's onvious to try several books to place this bet when the limits are low.
What I wonder is, was this a live bet? Cause in table tennis it's so hard to place several live bets since the odds change so often and fast. Placing a lot of bets, and then even on 2 site, seems like very tough to be honest.
According to the time stamps on razed at least I think it was live since the time of placing the bets is always different. Anyway, let's see what explanation the razed support has in this matter.

If it's all within the rules, you cannot blame them. If you have placed the bet during the live match, then I don't know what to say. The odds change too fast during the live match. It is possible to have some glitches during the live match. But if you placed the bet before the match started, then try to find someone who also placed the bet on Razed in the same match and see if their bet was canceled.

In this way, you don't have to rely on what Razed says. But I am not against the casino. If the sportsbook asks them to cancel the bets due to wrong odds displayed, then Razed has nothing to do but cancel the bets. If it's all within their rules, you cannot call it a scam.

For now, maybe we should stop the speculation and just wait for an official reply from the casino's representative.

Here’s the post in case you missed it.

My username is Exitence

First 2 bets were pre game at 1.91 odds, and other 2 were live at 2.2-2.4 odds when I saw an opportunity. The fact that people ask why I'm betting in 2 different websites and why my stake on Razed was higher it was cuz I had more balance on Razed?
Besides sports I'm active casino player in these sites.

Anyway what I'm frustrated about is that this happens in a new site and not in some major trusted site, also they offered me nothing to compensate me. I didn't do anythign wrong, I placed my bets and I was not paid out my winnings. We all know damn well that if these were loosing bets, they wouldn't give me a dime back.

2 days without a response, seems like they are not trying to resolve this at all :)

Sorry for the delay. I've requested the situation be examined further and am awaiting a response from the dev team. Once I have more information I'll let you know. In addition to getting input from our dev team, I’d like to emphasize that we are committed to fair play and transparent processes. We appreciate the patience as we review details on our end and gather facts. Razed aims to ensure a balanced gaming environment for everyone, and if there’s anything we can clarify or improve, I'm always receptive to feedback. Thanks for understanding as we work through this carefully.

Honestly I got no clue what you got to review, same event cancelled by your said paid by other site on the same odds. And than you say its an odd mistake.

How come i never had an odd mistake on a loosing bet and getting it cancelled ?

They already explained that the reason for cancellation of bets is due to wrong placement of odds. Casino ToS usually specify a scenario like this that makes bet cancelled.

I think the support is just looking on the specific match on why their system canceled your bet. Simply to look whether there’s really an error or none on their side. Be patient, At least you have assurance here that a representative is looking closely to your case.

use 22bet or 1xbet
is the best sport bet service:)

1xbet? yeah no, they are connected to 1xbit which is one of the worst casinos out there, also, 1xbet's reputation is extremely bad, I don't know why you thought 1xbet has the best sports service.

Than if they decide to do it - it will be pure scam.
How come big and legit site like shuffle offer me the same odds and pay me out but the new fraudent casino decides to cancel it and not pay me. And than say odd mistake.
This is so easy- let's void all people's winning bets and tell them its odds mistake and just accept their loosing bets :)
If they don't pay me the winnings I will advertise anyone to stay away from this site and thats it.

Even a simple compensation would be accepted but they will proceed to not want to resolve this properly.

My guess is this guy has been here before but collected red tags or whatever. He registered today and already made quite a solid amount of garbage posts, just like the one above. Must be a reason to spam that hard, maybe to collect activity, who knows.
Everybody basically advising others to play at a scam site should be banned immediately. It's good that most people know about these sites these days and few make the mistake to actually deposit there.

@OP: Just wait for a bit and let's see what their "investigation" brings. We have seen enough cases resolved so maybe yours will as well. Razed is fairly new and I doubt they want to tarnish their reputation that quick for no reason and such small amounts. In my opinion, casinos should honor every bet actually even IF there was an error. In the past I accidentally also made error bets, betting 0.01btc instead of 0.001 for example. Immediately told support and even though the game was scheduled to start in 5 hours I wasn't allowed to cancel it. You make and error, your fault, they make an error, your fault. That's how they argue sometimes basically.  :'(

OP, kindly understand that as the situation occured few weeks ago, Razed team will most likely need to take a slightly longer time to get to the bottom of the case compared to a more recent situation. They might need to reach their provider to see whether the cancelation was instructed by them or is there some error from their internal team.

Kindly give a couple more days, and if we're yet to hear from them, I'll poke their rep to bring it back to their attention.

Thank you man, really appreciate it

Hope they do the right thing and pay me out. Such a little amount to loose your reputation for...

Yes, it is a little amount for a casino, so I believe they will do the right thing. If, after they get to the bottom of your case, they find it's a simple error in their system and not something else, they will make a subsequent action.

One of the VIP hosts of Razed on Telegram promised that they will take care of my problem and contact me within 24 hours, it's been 36 hours and I get 0 response. Besides scamming their players Razed are not even providing normal customer support and keeping their promises. Stay away from this site guys (as someone who really enjoyed to play there) it hurts me to say it but I recommend you to go in some of the big and trusted sites. You will save a lot of headaches with these scammers.

Hello,

This is a response to the claim that we scammed user Exitence by not paying him out on a sportsbet. We do not take these concerns lightly and we are more than happy to transparently display the reason by our 3rd Party Provider cancelled the bets.

First of all, we do not control bets on our sportsbook, these are managed by a 3rd party provider which has a very large Risk Management team.

The provider cancelled your bets due to suspicious behaiviour across multiple sportsbooks, in which many new accounts were registering and placing matching bets on the same Table Tennis game that you selected. Their team has many platforms and can match betting action across multiple sites.

Match below:
Tormos, K - Kosiba, Daniel

As with any sports provider, the Risk Management team flagged this and cancelled all bets and restricted your limits.

We would be very unwise not to listen to the Risk Management department of a very experienced team and provider.

Your bets will not be refunded, as it is clear both to our provider and it seems some of the lovely people in this forum - that you bet with many accounts on many sites with very suspicious intent.

See terms:

6.4. The Sportsbook platform reserves the right to declare the bets (or a part of them) void (payments are made with the odds «1») or to suspend payments until the end of trial (including judicial) in one of the following cases:

6.4.3. If there are traces of unfair practices being used (bets made in fraudulent manner, obviously “bad”odds” (e.g. obviously incorrect odds), switched odds);

Can you show the bets of all these new users who registered on your site and placed these bets ?
Also if I had multiple bets on this particular game I would have added them all to have even more evidence that only your site cancels tehm but I bet only on Razed and Shuffle as I had balance on these 2 sites at the time. Thats what I'm mad for as I had more balance on Razed.


I had balances on 2 sites and I placed the bets I don't think I have done anything wrong. Yet again you've decided to scam me.


Anyway I already gave up on this matter, I know you will never pay me back what you owe me. I hope more people can see this and decide if it's worth for them to risk playing on your site or they can choose something established and safe.
Once again boys rich people taking from the poor in such an ugly matter but this is how it works in life :)

I believe they can't, and shouldn't. At least not with all of those new users consent, of which I am somewhat sure not feasible, to get all of their consent altogether. It's a moot point.


Now, I am confused. You... accepted their explanation and thus we can consider your situation as resolved?

Not resolved at all, this is a lie. I have only bet on this game on their website and shuffle as I had balance on both websites. I've been regular player in their site and they saying I created multiple accounts in different sites is a complete lie.

On that case, I'll recommend you to write to an ADR where Razed can share the proof that it was their provide who made the call and ask for cancellation, of which they obliged.

Razed is on casinoguru (https://casino.guru/razed-casino-review#tab=js-tab-reputation), write to them and open a case, as Razed's representative have already gave their willingness to share. Hopefully CG can verify the case and make a wise ruling according to their findings.

Just did so, let's hope they can do the right thing. Appreciate your help sir :)
We can all see that the ones who lie are Razed because the first response from live support about why my bets were cancelled was because "There was mistake with the odds"
And now suddenly they say I'm doing illegal bething or something which is insane. Shame on you Razed to do this for such an amount.

Though I will monitor their page on CG from time to time to be sure I know when it's available for public as well as stay updated with the progress of it, do you mind to perhaps help posting the link of it [just in case it became available and I didn't notice them] once they're on?

Your complaint wasn't approved
Says its not approved for some reason.

Sorry, you're saying that CG refused to mediate your case? you said that they said it's not approved for some reason, did they specify what the reason are? Can you perhaps give us a screenshot of that reply?

This response from the casino representative for me, seems to be leaning mostly on their third party provider and their risk management processes. They are saying they believe there was suspicious betting activity across multiple sites with similar bets being placed by new accounts on the same game so according to their policy that’s enough for them to void the bets.
However, it’s easy to see why you still feel unfairly treated here, especially if you truly are not involved in any of those suspected bets. It’s unfortunate that they decided to stand by their provider’s assessment, but you do have a few points you could show here to prove they are wrong by a clear proofs, If you have any additional evidence showing that you played under their rules.
Also, still can't understand why your case wasn't accepted on casino Guru?

Yeah, I been their customer for over a month playing daily on their site, I done a legit bet and it was cancelled thats why I feel bad. And them acusing me that I opened more accounts is lame. You know if I was involved at some fraudent betting, I wouldn't be here crying for few hunderd $ ?

Thats the guru response

Dear complainant,
Thank you for contacting Casino.Guru.
Unfortunately, we do not have a branch that deals with sports betting complaints at this time. However, I can suggest some websites that may be able to assist you:
https://www.safebettingsites.com/complaints/
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
I hope these resources will be able to help you with your issue.
Please understand that we are unable to provide accurate advice on sports betting complaints due to our limited insight in this area. As such, we cannot publish your complaint on our website.
I apologize for any inconvenience this may cause.
Thank you for your understanding.
Best regards,
Casino Guru Team




Regardless that they didn't resolve it, I think its time for me to close the page of this book and stop wasting my and your time guys. Its more than clear they are not willing to resolve it so there is no need to waste more energy. I already left their site and few friends of mine left so its their only loss here, they lost loyal players from whom they were gonna make way more than what they refuse to pay me out.

Casino Guru gives Razed bad rating especially for their teams of service and counts them as unfair towards players.
Quick research there shown me Razed are having 2 more Casino Brands with not good reputation. So once again to DailyGambling on Youtube and all the fake streamers who promote these scam websites :)