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It's hard for me to write such a big text in English, so I'll write it through a translator.

Here's the situation. I won from the drop of 5$ that gave away in the telegram channel official 6000$. I played and I was very lucky. Managed to win 700 dollars and decided to play keno (risky) 9 figures on the heart mode with doubling the rate. Got to 40 dollars and won x100. A little more playing won more money but when I saw that I started to lose I ordered a payout of 2200$.
https://prnt.sc/C7OhVweZn25y
But not thinking long when there was left on the balance wanted to play more and all lost. But I wanted to make a deposit from the money that I withdrew just recently, but noticed that the money did not come to me. I went to transactions, the operation is “Verified”. I think, well, I'll wait. It's been a couple hours and it's still “Checking”. I decided to contact support. They said that you need to confirm the address. But before that moment I had already passed KYC2. So I guess it's not that complicated. I made a bank statement. Successfully uploaded and just in case I wrote to the support. I see that KYC3 is pending. Decided to wait and I see that the verification is “Completed” After a couple of hours of uploading them.
https://prnt.sc/MlwwNNXIf1fd
I wait a couple more hours, no payout. I write to online support and they write that I need a manual check. Immediately I see something wrong here and began to look for reviews on the Internet. Stumbled upon a site where they accuse everyone literally about fraud in multi-accounting. But how can I have a multi-account if I have 1 account and that I registered by referral program from a well-known channel on Telegram.

Why I decided to create a topic here. Because tech support refers to manual verification (although they have already checked my documents, I wrote a screenshot above). But they are still checking manually (although you can see that it says “completed”) If they wanted to check manually so would not write, it's a fact.

After reading and analyzing all the reviews I want to write one thing. That this way they do not want to pay the winnings. And I am not the only one. So I want a fair solution. I haven't slept for two days after this win. I urgently need money because my mother lives in the territory where the constant shelling and I want to help her.

Dear employees of Shuffle Casino. If you read this message and smile when you read it my advice to you. If you can't run a legal gambling business, you better not do it. You mislead people when they withdraw large sums of money. You are primarily interested in not paying out.

And now I want to send you another video that I recorded from my phone, where you can clearly see who I am, that I have been verified and that my payments have been verified for 3 days. And the support answers me on the script, which allegedly they use in such moments. It's a pity that it turned out this way. I hope those who read my post will make the right conclusions and save their money.

https://youtu.be/mySOohqmVno - Video - update link video

my username: pavelkherson

Forgot to add you another link where the reviews are. Please read it if you're interested https://www.trustpilot.com/review/shuffle.com?stars=1

Pavelmarty, sorry about your experience mate, Shuffle casino have not had any issues since they have been here if I am not mistaken. They have a representative here. Anyways, this is not the right board for scam accusations. Here's the there representative; Ndumm (https://bitcointalk.org/index.php?action=profile;u=3466374) and Announcement thread (https://bitcointalk.org/index.php?topic=5465575.0) You can contact them to help you speed up the process as the case may be. Be rest assured that reputable members here would help you look into your matter if you have nothing to hide.

I'm very hopeful about this. And I hope they can speed up the process. Why would they lose their reputation? I'm not the only one. I've had no problems with betfury. I just got lucky once in my life and this is the problem. I'm very worried and I don't know what pills to take.

Hi we have a dedicated board for your complaint, you can moved this thread in the Scam Accusations (https://bitcointalk.org/index.php?board=83.0) also organize your proofs using a format from this Thread (https://bitcointalk.org/index.php?topic=260073.0), I'm sure the team will address your issue; they have an ongoing campaign here and they have an active presence here, so good luck.

Good to hear you've had no problem with betfury.com. You could keep playing safe with betfury as there are lots of benefits to gain and bonus from betfury this season. You could get a chance to win big with the bet fury daily spin if you keep spinning the betfury wheel on daily basis.

I don't know what is in the video but try to upload the video in a video hosting service so that people can see it without downloading. This is not the correct board for making a complain by the way.

Can you tell me the best place to upload it? I'm not very good at it.

Sad experience and sorry for the delay in your withdrawal, but I think this case is not up to creating a scam accusations on shuffle casinos and still you can move this thread to reputation board of the forum and let the discussions continue from there, but I am very sure that you are going to get your withdrawal eventually if all thing's is as you have explained to us, besides that also you may try to reach their representative here via message on make a comment on their ANN thread here to see if you will be helped by escalating your request.

Many time some of this casino make manual withdrawal verifications, this could be inline with their AML demand and we should try to excessize patience with them when that is happening, any way I am not trying to defend shuffle delay to approve the withdrawal but just giving you hope to keep pushing.

I understand perfectly well. But people have been waiting for 2-3 months and there is no reaction. Of course I may be very wrong and I hope I am in a hurry. But waiting 2-3 months is a lot. I analyzed the situations that I found on the Internet and those who were not paid make up some excuses. And I honestly have 1 account. Even from my device did not go to the others because I do not need the others. I hope that everything will be fine and if really everything will be fine I will write a post about it in the topic

Try uploading it on YouTube and then share the link of the video here with us - personally, I can’t risk downloading a file that was shared by a random user online because there is a risk of it being a malware ( that will reduce the amount of people that will view the video).

Just try  and create a new YouTube channel, upload the video(s) and then come back to edit your post or just and a new comment with the link, that is far better than this one.

https://youtu.be/mySOohqmVno

update

Typically, platforms with big userbase do automate their KYC checks to streamline the process. However, there are cases which would require a manual verification as well, and as you may have guessed, could take longer as it's manual work.

I'd say we give it a bit more time for the whole process to complete. But I do think, since you have posted here, your case will be escalated. Hope it all goes well. I'd be interested for an update/s.

I'll let you know the result. I hope it's quick.

Have you ever tried to contact them through Twitter X?
It seems they are active on Twitter and they might notice you and assist you right away.
Also, PM Ndumm (https://bitcointalk.org/index.php?action=profile;u=3466374) he is sometimes online here and he might be able to help you with your issue.

I already private messaged him on the forum. I don't have Twitter, unfortunately.

I think I have seen one accusation thread before in this year. https://bitcointalk.org/index.php?topic=5507469.0. See another one https://bitcointalk.org/index.php?topic=5519690.0 and another one again https://bitcointalk.org/index.php?topic=5516725.0 they are many now.
This is one thing we have been saying when gamblers win big amounts issues would arise and account block and ban would start occur. This are very simple matters to settle. If you know that the person is not qualified to be paid of the winning then draft out the offenses of the person and send to him and after when he.has finished reading and see his offenses then he will k know that the problem was from him and not turning the person up and down. And if the person didn't do anything against the casino then pay the person if his win. What is happening to the giant casino Shuffle.com? They are no longer trustworthy anymore. The accusations are coming in everyday.

That's why you just ruin your reputation. I don't understand. I'm just fighting for my winnings, my money that I need right now. If you lived in Kherson where I do, anyone would do the same in my place. Thank you for your support.

---

I took a chance and I won. I can live on that money for a year. It's still winter. Cold, hunger. And this is a setup. Because I won from the freebies. Well, that doesn't change anything.

[moderator's note: consecutive posts merged]

I might be wrong in this case, I don't know how long the withdrawal request have been pending, but if it's not up to 24 hours yet, then I advice that you should have been patient and wait At least for two days, some platforms (not just casinos) take more time to process large amounts of money, and this is because such transaction usually get verified and sent manually, and if the one responsible to handle this at the time was very busy or maybe even absent from work, you discover that such transactions requiring manual verification and processing will take alot of time before it's processed.

Shuffle has over the time since they got on this forum maintained a good reputation to the best of my knowledge, every casino once in a while will get into misunderstanding with customers who won't hesitate to write bad reviews, so, until a casino is indeed confirmed to be a scam, it's not really a scam.
So, let's cross our fingers and see how shuffle and their reps on this forum treat your case, I am believing that you will get your money definitely, but just incase you didn't, then you will have to follow the right channel to create your scam accusation, so that DTs can do justice to the case.

The thing is, it's been more than a day. More than three days to be exact. It's just weird. The stake took less than a day to check, the others almost immediately. And there's a problem.

OK, this is very unfortunate then, from your previous comments, I learnt that you have pmed their representative on this forum, wait a day or two for a response, but if after this time, you are yet to get any response from them, then you will have to proceed to the scam and accusation thread and officially create a scam accusation against them.
Make sure to read the rules and follow it properly, this usually means providing clear and detailed evidence proofing your case is legitimate, some DT members close to their rep will pm them for explanation, if nothing happens, they will be appropriately tagged, and their reputation here will ultimately be destroyed which means that they will start closing their customers.

But then though, I am still very hopeful for you, believing that if your Win is legitimate, you should and will get your money.

And just incase you haven't, also consider sending a pm to their campaign manager Little Mouse (https://bitcointalk.org/index.php?action=profile;u=2344286)
Goodluck.

Don't worry, allow them a few more days and see what happens. I believe you should wait for a week to see what happens and again if your don't get a good response then you might consider restating your issue to their representatives.

I've already written to him. He said wait

pavelmarty do you really understand the comments above? People are supporting you and you are saying another thing against the people. Well you said you are not fluent with English and that was why you used translator. Well nobody against your accusation and if you much know or understand want it is said in the above comments, they are blaming shuffle.com and not you. Many people have created such threads against them before and we have not heard anything from them to update their thread to know if the case was settled out of forum or they are still like that. Please read and understand before responding to comments if not not you will comment out of points. I pray your cae will be settled.

I understand that people support me. i just explained my situation and thanked the person. maybe the translator didn't convey that but you have no idea how much you give me hope that everything will be okay. i have nothing against you. you are the best. you are beautiful.

I am glad you fund a way to upload it.

Just because one platform did it in one day does not mean the other platform will do the same. I read the conversations between you and the support, it happened on the 6th. They said they are doing manual checks even though the automatic validation was in your favor. Give them the time.

in the neighboring topic a person wrote that he has been waiting for 1 month) 1 month of manual checks online which a couple of days ago had 600-700 players and now by some miracle stably from 1500 to 2000 players..... well, you yourself understand what I want to write to you about. This check can take years. And there should be at least some regulations. But there are none from the casino side. Although from my side I have done everything. Why was it necessary then to ask me for supporting documents about the address?) I don't understand anything at all anymore

Don't be surprised, I even read someone waited three months and more. I can not remember the name of the Casino but it happened.

Ops need to be patient in following up with case like this, sometimes it takess days and weeks to get a response from this team since their always busy with settling bets and operating the casinos, but I know eventually you are going to get the response you deserve, shuffle is one casino that have high presence here on bitcoitalk and at that, they won't be dashing that reputation off for a small case like this one, so your ability to wait will do a great deal in this matter, and also instead filling new cases each time you reaching out to the support, you should try to send a reminder instead with the previous case id number as followup.

Because what happens most times in this kind of case is that, victims tend to keep creating new complaints ticket each time and day and this mistakes delay the process of getting issues resolved on the long run, because the support team will be confused on which ticket to attend and which they already working on, so when it come to online support you need to only create one ticket and there after keep sending reminder on the existing ticket to make the case flexible for resolved.

Did he by any means reach out to their community manager?
Maybe sometimes through him they can consider to quickly processed the kyc. However, any site that has gained much attention usually processed their verification gradually, due to higher demand of kyc it may takes days maybe 14 working days to process kyc. But most of the gambling site that uses automated system to check kyc doesn't take longer than 10-30 minutes to process verifications although this is common with exchange because I couldn't remember when I tried to verify an exchange account it took me just few minutes to proceed my documentation.

This is very weird, if talking about KYC manually checking will not take days to check especially if you knew what you are doing, i mean you already do stuff like that. You will really think there's something wrong, its only they think excuses for them to confiscate funds or probably because of work related stuff (lesser workers). But yeah, taking longer time like months happened to few about kyc due lots of docs and supporting docs after another were asked.

Just a quick question.

Did you account are completely without any deposit? like you never deposit anything into the casino ? And the balance you are earned mostly from free bies like giveaway or somethings other promotion, rains ?

---

If your account without zero deposit, mostly these case was appears the casino will triggered to asking user KYC (If they see, 0 deposit but having a withdraw) especially while the withdraw is big.

Maybe, created for case thread on CASINO GURU: https://casino.guru/ helping your self too.

Of course I made a deposit on the site. lost them. 5 days have already passed. I think it's a lot. many accounts have been waiting for 3-5 months. if until December 10, 2024 there will be no payment, I will write on all forums with links to my video and also reviews of other people. because I have the same situation as they do. and the support service on the site and email me no longer responds in any way. everything is already clear here with the site. I do not want people to then suffer as I suffer

Hi pavelkherson

Tim from Shuffle here.

One of our providers is looking into your account, based on your recent sports bets, and we're just waiting for them to get back to us. Once they do, your account will be fully enabled.

Thank you for your patience and completing your KYC.

This doesn't exonerate you, my friend, your referrer doesn't tie you down to one account. But still, I don't like it when casinos use multi-account allegations as a weapon to deny people their withdrawal. Thankfully, this is not your situation, so don't escalate it, looking too much on the internet may only cause more fear for you.

This may not be necessary if you want it resolved, nonetheless, Shuffle can do better, they started so well.

I think OP is very much in need of his rewards hence his fear and panic because from the beginning, he has made mention of a situation at hand in their country if I am not mistaken and he needs the funds to act immediately. I believe anyone in OP shoes would do the same to want to do more research and find more about the casinos and others they would also patronize in the future so that they do not experience repeated occurrences again.

Is this guy a legit representative of shuffle.com? Everyone could make a newbie account and post such thing.
Anyway, I wish OP good luck with his problem, but I'm a bit skeptical. At least OP didn't deposit and lose big amounts of money. He got lucky while gambling with a small amount. I know how casinos act when a gambler didn't spend lots of money, but won a big amount and wants to withdraw his profits. All this "verify this, verify that" and "wait for manual verification" can be really frustrating. As if manual verification cannot be done by a member of the casino customer support for less than 5 minutes.

But don’t you think that I made deposits before and lost? Why then give bonuses so as not to pay out the winnings from them later? Why do you think that I didn’t lose anything if I lost my winnings?

Maindoss, [07.12.2024 12:49]
hello bro

Maindoss, [07.12.2024 12:49]
How are you doing? Can I text you?

Little_Mouse, [07.12.2024 12:49]
Hey

Little_Mouse, [07.12.2024 12:49]
how may I help you?

Maindoss, [07.12.2024 12:50]
I'm from ukraine. I can write to you through a translator, do you mind?

Little_Mouse, [07.12.2024 12:50]
No problem.

Maindoss, [07.12.2024 12:50]
nice

Maindoss, [07.12.2024 12:50]
I'll write up the situation now.

Little_Mouse, [07.12.2024 12:50]
sure

Maindoss, [07.12.2024 12:52]
I ordered my winnings on the site shuffle. but my payment went to verification. asked for 3 level verification of address. I sent them. verification is complete. but the money for 2 days after they checked the documents can not send me. can you help me please. I once in a lifetime lucky casino, I want to withdraw the money because I am from Kherson we are in trouble here, no work. And I site does not want to withdraw money. It's been three days of checking

Maindoss, [07.12.2024 12:52]
I'll show you the screenshots

Maindoss, [07.12.2024 12:52]


Maindoss, [07.12.2024 12:52]


Maindoss, [07.12.2024 12:53]
I've got more video to show you.

Little_Mouse, [07.12.2024 12:53]
Your username:
Playing from Ukrain is legal or not?

Maindoss, [07.12.2024 12:54]
Uh, yeah, sure. We pay 20% taxes when we withdraw cryptocurrency. We have many online casinos legal. Such as slotoking, chempion casino, vbet, favbet and so on

Maindoss, [07.12.2024 12:55]


Maindoss, [07.12.2024 12:55]


Maindoss, [07.12.2024 12:55]
pavelkherson - username

Little_Mouse, [07.12.2024 12:55]
okay

Little_Mouse, [07.12.2024 12:55]
I'll check what happened.

Maindoss, [07.12.2024 12:55]
I'm just really worried because I need the money badly. We're getting bombed. And if I win, at least I can help my mom financially.

Maindoss, [07.12.2024 12:56]
thanks bro

Little_Mouse, [07.12.2024 12:56]
okay I'll let you know if theres any update.

Maindoss, [07.12.2024 12:57]
All right. Thank you very much

Maindoss, [07.12.2024 12:57]
I haven't slept in two days, I'm worried.

Maindoss, [09.12.2024 22:58]
Hello

Little_Mouse, [10.12.2024 01:06]
hello

Maindoss, [10.12.2024 01:07]
how are you?

Maindoss, [10.12.2024 01:15]
what with my question

Maindoss, [10.12.2024 01:42]
?

Maindoss, [10.12.2024 11:23]
?

Maindoss, [10.12.2024 14:18]
?


As I understand it, Little_Mouse can’t do anything at all. Why is it only recommended to contact him?

If you are a legit representative of the casino in question and this is your first post, I have to say it is not a good impression. You certainly have not treated your customer appropriately.
Why it is so difficult for you guys to at least convey clearly about the progress of his verification (which prompts mysteriously every time after a decent cashout request)?
Your official founder @ndumm has not even come to this thread to respond which is not a good attitude towards such queries.
Or do you think it is OK for you to delay cashout for a couple of days (is it the new normal?).
I am sure you must have some sort of automation for KYC so why not let OP know what is wrong with with his documents? (If anything at all?).
Delaying cashout affects very negatively new impulsive gamblers and can easily lead to loss due to stress and anxiety. OP you are rightly thinking of cashing out your winnings and doing some real-life things (like helping your mom).

He is just a marketing manager, as far as I know he is working for them so I do not think he will have any influence in the management or in their security department.

Can you prove that you are from Shuffle officials? Perhaps anyone from Shuffle who is known here can vouch for you, until then you words does not mean anything.

Thank you very much for your concern. But they don't care. Today is the 6th day. They can invent what they want, although before that I deduced it easily. And if you already want to be accurate, then it is better to do these checks when you print for the first time, so that there are no problems later. For some reason, I hardly believe that they will take me out. I communicate with guys well from steak. They already know my situation. If the withdrawal process is delayed for 10 days, they will simply stop visiting the shuffle site and forget about it. I also don't understand why they do everything secretly. I spoke with a representative today.
https://prnt.sc/3b-zVmnmNtdu
Why am I trying to talk about them every day and I have no reaction? Representatives are here. Give me an answer already


Then fire such a marketer. I'm writing a review and he didn't even call a representative (although he knows that he's here) and didn't give any comments on my question and answer why I've been waiting for 6 days.

You should give him time he would get back to you. As i see from your post, he replied you yesterday so you have to be patient with him and see how it goes. He is only a bounty manager here but I believe his reputation would warrant a speedy check into your case to making sure it is resolved as quickly as possible because as he manages their signature campaign here. You just have to be patient with the process as long as you have nothing to hide.

If you are talking about Little Mouse (https://bitcointalk.org/index.php?action=profile;u=2344286) then let me tell you he is a very reputed member here and I can assure you he has nothing to do with your current situation.
You have to be calm and patient (I know you have already waited for but just hang on).
Little Mouse (https://bitcointalk.org/index.php?action=profile;u=2344286) is trying to help you but you have to understand he is not associated with the casino in question regarding the execution of cashouts/KYC.

Alright guys. The check is going on for 7 days and it is not clear how much longer. I want to report fraud. Their support always responds with the same message. If you think that 7 days of this is not enough to check my bets, deposits, etc., then the casino is simply weak. They will never return my winnings.


"Hi there, we are not able to provide an estimate for this process. The compliance team is currently manually reviewing the verification submission. Once that process is completed we will reach out to you."

That's what support has been writing to me for 7 days. They are even too lazy to explain that they are checking. There are no contacts with these people who check. In general, I was cheated and my winnings will never be paid

very sorry that this happened. That no one is interested in the representatives and they did not give any comment.

I will tell you one thing that not a single gambling site will allow itself to check my payment for 7 days... And whoever will write that this is not so, you yourself understand that you are writing nonsense

I was so happy when I won. I'm just a guy from Kherson. We are fighting for our freedom. But I'm very sorry that the site treats me and my winnings like that.  I constantly go to the forum and immediately read and answer. But I'm tired. I want to eat. Thank you all.

May there always be happiness in your home. Joy success Good health to everyone. I'm tired.

He is impatient. He reached me few days ago and I have forwarded the message. After that, I have gone through a busy IRL schedule because my wife had a surgery on 09th. I have told him that I'll let him know if there's any feedback.

Good health to your wife. I didn't know what was going on with you in the first place. And second of all, you were online and you weren't even reading.

---

But 7 days to wait for verification) well nowhere like this. I have not found anywhere on the Internet that it took anyone a long time to check. Am I the only one on this earth? I answered you the second you texted me. You read it and didn't respond.



[moderator's note: consecutive posts merged]

I have heard of cases where some gamblers had to wait months to get their funds successfully which is why you still have hope as long as you didn't do anything illegal and did everything by the book.

Also, @Little Mouse is trying to help you at his own pace which itself is a good thing since some managers in this forum would completely ignore you. Patience is key.

https://bitcointalk.org/index.php?topic=5465575.msg64836061#msg64836061 read it and you'll understand.

Still haven't paid me anything. Even though they asked for live verification. I complete https://prnt.sc/t7J6Lbh7GgUI

no pay me(

still hasn't been paid to me. How much longer? It's exactly 14 days today. They're just lying to me.

Get your acts right and dont beg on this forum, you will get banned if you don't delete the addresses you posted above, such attitude is totally prohibited here on this forum.

And besides, what you did above is beginning to give me the impression that you possibly do not have any issue with shuffle, maybe you are doing this simply to gain sympathy and through the same medium, scam kind hearted people.

Take your issue to the scam and accusation board, and provide evidence proofing your case with this casino, else, simply lock this thread and move on with your life.

And again, please delete the addresses you shared above, if reported by anyone, your account may likely get banned.

They asked for kyc to let me withdraw my money I completed all steps and verified now they still don't want to give me my money and they say still under manually review and they don't give a frame time and they just kick me out from chat I decided to contact shuffle owner Noah I contacted him he asked me about my user name then after few hours he blocked me he is the boss is scammers he make this company just to steal money from player please guys stay away from this site you will just lose even if you got lucky and win they will kick you out without reason I deposited 15k in total and never withdraw I'm down like -11k I had only 4k left to withdraw and they didn't let me to withdraw my money what a shame site I'm waiting from 30 December to get my money until now 05-01-2025 they just keep kicking me out
Update " 14 January 2025 still nothing and they muted Me on live chat stay away guys they will steal your money

We all know this is bullshit. I am happy OP got his $ at least as there are minimally 500 I know of total more than $1.4M that have not. If you count me also then add $5M to that figure.

Also disagree with this, who am I though? Only a person who contacted him way long ago and he did nothing. It's clear this site will scam everybody saving face for a select few. They use automated and multi accounting theirselves to inflate their own reputations which is shrinking every day. If you dont know yet then https://noahdummett.com will clear things up. Feel free to also check our trustpilot assholes.

Why did you bump this exact thread that got handled in the end? ;)

Well because I just noticed also the title says "update paid out" and was last updated on dec 19 by the op. However I am not sure the OP did get paid out so really whats going on? @pavelmarty