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I made deposit 500 USDT. And increased the balance to 1250 USDT. I wanted to withdraw money, but the withdrawal is prohibited. I passed verification to level 3 , but the withdrawal is still closed. I write to them in the chat every day. They answer the same thing: To proceed here, we'll need you to list the other accounts that you have on Rollbit.
I didn't create other accounts. I didn't use bonuses. I don't know how to prove that I never had other accounts? Help, please

My login gerasim88
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chat conversation
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Let me help you to show the pictures you posted as your evidence.

From what I see, you’re stuck with the requirement to list your other accounts, but you’ve firmly refused to comply.
On one hand, Rollbit claims you have other accounts, while on the other hand, you strongly assert that you don’t. I’m not sure how the community can resolve this kind of issue since both sides are holding firm to their claims.

Op have you ever used a VPN to access the site? Most times issues like this can arise when you use vpn especially free VPNs.

If you’re sure you don’t have any other account in rollbit then you should consider create a complaint at Casinoguru that way they’ll be able to provide proofs that you’re indeed multi-accounting in their site, right now I don’t see them coming to display such information in public for everyone to see here but they can over there since it won’t displayed.

Maybe Askgamblers or Casinoguru can be of help. But I do not really know about these sites.

Issue like this arise when someone's IP are connected to other accounts. It might not be the use of VPN. If it is the use of VPN that Rollbit do such a thing, it is better you avoid the site.

There is a small chance there is a misunderstanding on Rollbit's end, but odds are you have other accounts. They don't just flag accounts for the heck of it and they're definitely not going to try to rob you for a little over $1000 lol. Like I said, there's a small chance there is a misunderstanding, but IMO there is not and you have other accounts. In any case @holydarkness might be able to help you.

Can you post your bet history so that we can have an idea whether you can gain any edge through multi-accounting (I am not saying you did)?
In my humble opinion, if there is no possibility of gaining any edge or circumventing betting limits, then the original poster must be paid in full, and after that, it is up to the casino in question to allow him to play further or not.

There’s no need for that. The casino already claimed that the OP has other accounts and even asked them to provide a list, implying there’s more than one, since it’s called a list. Also, I don’t think Rollbit would reveal the accounts or IPs used, as that would likely violate privacy laws, and they could face penalties for doing so. That’s why having a mediator is crucial in this kind of situation.

No matter if there are alternative accounts or not, I don't like the approach this chat support is taking with the customer.
Players are paying their salary and still these "agents" reply in such a disrespectful manner, it's actually sad.

They could say something like: "We know you have multiple accounts, our system detected that because of shared IP/device or whatever. There is no arguing around it." or something like that. But repeating the same phrase like 5 times while giving no proof or anything is just garbage behavior.
Why do players always have to accept the OPINION of the casino I wonder. If they have proof they should show it. They player always gets the wrong end of the stick because they can't prove their innocence. The casino has all the cards in their hand and we are basically at their mercy.

I'm not saying the OP is right or the casino is right of course. I just don't like the unfair approach to cases like this. You have proof? Then show it. You can't show it? Well there is no proof then and the player deserves the money.

I agree with your observation. A customer worrying about their money being stuck in a casino deserves a respectful and professional response, not the kind of dismissive reply you mentioned. It’s really disrespectful, and I think it would be great if casinos had a report button for unprofessional support staff. That way, gamblers could hold support representatives accountable.

After all, while support staff carry the company’s name, they’re still human and prone to mistakes. However, those mistakes can lead to serious frustration for gamblers, so having a system to address this would definitely help.

Players have to accept the casino’s opinion because their casino, their rules. If you don’t like it, you shouldn’t be playing. A player should consider that many lost whenever he makes a deposit. The sake goes for any centralized crypto exchange too.

Hence the quote:

“Don’t deposit more than you could afford to lose.”

Seriously though OP,

I think it is time to list your other accounts and don’t fucking say “This is my only account.”

“Don’t deposit more than you could afford to lose.” has nothing to do with with a case like this, and you know that..
If I expect to lose (possibly get scammed) I'd rather donate this money to some good cause and not to a casino of all places.
When you play somewhere you expect a fair game and also a support that treats you like a human being. Sure, you accept the TOS when you play, yet that doesn't mean casinos can do whatever they want. It's not a big deal so explain the findings. Everybody knows multiple accounts can be detected when sharing IP, device or whatever. So if that's the case, the site in question can just say so and give the player the possibility to explain himself. That's just my opinion because I have been accused of multi accounting as well and I know how it feels when you are blamed unfairly. In the end I got my money and access to my account back (different site) but the way to get there was very stressful!

I think what he meant is if there’s no questionable bet that gives him advantage through multiple account such as arbitrage betting then there’s nothing wrong of having multiple account.

I’m not familiar with Rollbit ToS however multiple account shouldn’t be a big deal of there’s no abuse on his end or circumventions on any restrictions.

But we all know Rollbit will not flagged an account for multiple account if nothing is wrong. So it will really help if betting history will be available.

It’s tough to win an argument against a casino because they can always claim something that we, as outsiders, can’t verify. Maybe OP can try to prove their case, but even if all the bets are posted here and we’re convinced they weren’t cheating, the casino could still say that OP didn’t post everything. Then what? Which side would we believe?

And can we force the casino to present their evidence here? The answer is no, that would violate privacy rules. Unless this issue is brought to a proper venue where both parties are required to cooperate, it’s unlikely to be resolved. Both sides need to work together to reach a fair outcome.

First of all, we do not have to take the casino's word for it.
Second, having multiple accounts is not a deal breaker to many industry-leading casinos if this does not give any edge to players. Although that said casinos can refuse to entertain any action by the particular player if this comes after winning (after a cashout request) I have to say it is outright selective scamming.
To me, the casino has to pay him in full if no manipulation is found on the part of player and then they can ban him or do whatever they want.

Exactly.

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I will take the player's side and give negative feedback to the casino in question. unless proper evidence is shown by the casino.

  

Your negative will be meaningless. Create a flag and with proper information (if any) other users will support this.

I would just mention that any casino of these levels will not have any issue to pay this low amount of money.
I mean 7000$  it should not so terrible, so maybe there is something more on their side for accusing in such way the player.

Not to enter on issue of OP but it something ::) crazy that most of these issues are always with newbies with only 1 posts on forum... able immediately to blame a website here and not reaching support by gambler associations of license issuer.

Why is it that most of the reports made here were coming form newbie accounts, why cant the real account owner or users make the accusation themselves, rollbit has been on the forum for years and ever since i know this gambling platform, i don't think i have been once discouraged from the way of their operations, once we have some gamblers making reports in related manners, then its an indication for a common error which was made and they are taking that into consideration, thereby restricting the user form some functions from the use for their platform, this is what you may have to discussed together and you satisfy their demand.

Let me try to reach Razer, see if he can double check the findings and be sure of multi-accounting case, though I somewhat think I already know the answer. Anyway, crossing T's and dotting I's.

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For the time being, addressing several statements here,


VPN usage, though it might contribute to a detection of multi-acc, in my experience, does not become the major factor that made casino deemed an account tied to other accounts. They have certain detections and algorithm [to make the detection easier] to be sure of this breach. As a public secret, the other factors are device fingerprints, betting pattern and preferences, and I happened to be privileged to oversee, witnessed and verified one multi-acc case, and I have to say that the factors are... beyond complex.

And that is from a relatively small casino [visitors and players and daily rollover wise]. I can only imagine the intertwining web that Rollbit use to determine such action.

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Uhh... sadly, there are other reason that would involve multi-acc other than gaining edge [exploiting bonus] or circumventing betting limit. I happened to have my eyes open to that "shade" of gambling world when someone misjudged my character and offered me a uhh... business.

I'm afraid I can't be more specific more than above in concern that I'll spark ideas to a reader with malicious intent. But... yeah, there are other situation that's profitable from having several accounts.

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Sorry that I choose this quote as my reply, the earlier one brushed what I wanted to discuss nicely too, but this [snipped] one seemed to be more on-point.

First of all, yes, I have to agree that Rollbit's reaction to multi-acc can be improved. But if I am not mistaken, the purpose of asking it [with assumption that they're very sure of multi-acc and the player did it] is to allow player to come clean, shows that they're willing to deal in good faith, and Rollbit will then see if there is something payable to the player [the amount withdrawn were lower than deposit, and the player is in overall loss].

Might be not the best approach and [I'll repeat] can be improved, but if I am not wrong, that is the purpose of the question.

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I'll reach Razer and get him to take another look into it. Hopefully, this is just a small misunderstanding. But more likely than not,  their findings are on point and he'll just say they stand firm with their decision.

I'll see if Razer would be fine to get this escalated to CasinoGuru [Rollbit are not available on AG] where evidences can be shared freely.

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OP, gerasim88, given your stat said that your favorite game is SweetBonanza, do I correctly assume that you barely do any sportsbetting? I ask because CG will not mediate sportsbetting related issues.

You can paint them red til you are blue in the face and it will mean nothing as you are not a DT user and it won't stick out except to you. You don't have to agree with or like a casino's practices, but they do not share info openly. It's done through some sort of mediator. They will not post info here and make potential scammers smarter.

having the same IP or using a VPN should not be the only reason a casino uses to accuse a user of multi accounting. i'm sure they look at other data, like where deposits/withdrawals are coming from and going, device fingerprint, etc...
if an accusation is merely based on having the same IP, it's pretty weak and unfair.

If you have been reading the terms of service of gambling sites, you will noticed that they always state that the same IP should be for one household and not just a gambler. That is why it is not good for members of the same family or people leaving together to use the same router to be gambling on the same gambling sites.

https://bitcointalk.org/index.php?topic=5511155.0
https://bitcointalk.org/index.php?topic=5494434.0
https://bitcointalk.org/index.php?topic=5513756.0

I found many similar problems here. But all of them were solved. I hope my problem will be solved too. But the casino's actions are absolutely incomprehensible to me. Let's wait for the Raizer's response.

Whenever I will feel that something wrong is happening I will raise my voice and if unheard I will use the trust system and give negative feedback (I do not care if someone reads that or not). I will do my part.
and if I think is necessary I will also open a flag as suggested by @bitbollo.
Having said that I understand that there are many things that I do not understand and I have to be more cautious when blaming anyone for any wrong but there are also a few things that I do not care about (how others perceive the importance of my actions).
I am not forcing the casino in question to openly reveal any sensitive information neither I am conclusively inclined towards the casino's fault. All I was doing was answering to a hypothetical scenario posed by another member.

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I understand and trust you as you are dealing with similar cases in a daily manner and you have much more exposure to how things work inside and out.
But still, if OP is willing to risk his privacy and identity in order to get it resolved I think this gives casino more flexibility to prove the case in public. Now if opening some secrets is making scammers smarter (which is already open if OP is using it) then casinos have to make their system robust vs working in an opaque manner.

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I have no issue with you trying to voice your opinion, nor do I care whom you do or don't paint. You do need to weigh all the evidence before doing so though. Your statement I am posting below is my issue

You do not have access to the whole story as the player likely will only post what makes them look perfect (and in some cases could be the case), and a casino will not share evidence on the forum. They will take it to a mediator. No "proper" evidence will be shown here.

Why am I even saying anything? Well you want people to respect your feedbacks and make sure that you are leaving correct feedbacks. You cannot prove anything no matter how much you feel you are correct so tagging incorrectly doesn't make the situation better.

Just trying to help man. Take from it what you want.

I actually compiled a list (https://bitcointalk.org/index.php?topic=5481683.0) of scam accusations against casino that'll hopefully can help you with your DD on casinos [suppose you're looking for other casino] or conclude how trustworthy Rollbit is.

So far, most of the cases against them is resolved, with two being in the middle of mediation.

I've sent PM to Razer, but it's been a while since his last seen online. Usually, he'll come to the forum upon being notified that there is a PM sent to his inbox. There are occasions that it missed from his attention, though. Let's just wait.

I am all ears always when it comes to listening from wise and experienced members like you. You have spent much more time here dealing with scenarios that might sound like fantasy to a noob like me.
I apologize if I sounded a little rude to you I had no such intentions I was just voicing out my opinion and I think you and I are on the same page as far as the principle is concerned.

Hey gerasim88,

Thanks for filing your issue here.

As you've been told in support, you just need to list the other accounts that you've had on Rollbit.

We'll be ready to cooperate once you are :)

Thanks,
Razer

LOL, why do you even reply if you have nothing to say, honestly. He got the same words from the support (repeatedly) and most likely via email as well. So why do you even bother posting the same here? It's pretty much trolling at this point.
Let me guess. You just want to make him confess (even if innocent) so that best case scenario you can "refund" the initial deposit and look like a hero, so understanding.
I wonder where I heard this before...hmm...now I remember, Japanese interrogation tactics to keep up the 99% conviction rate, very smart.
How about explaining what exactly flagged his account?

They're just making fun of me.

LOL You can not ask it is top-secret classified information that can bring down a nation.
I completely agree with you that it is outright trolling which is not expected from any professional. A user deposited his hard-earned money on your platform and he has to wait many days just for a clear response regarding what is going on let alone cash out. And all he got is an emoji! are you serious or do you think your users are mindless money bag?
 

Can you answer normally what is going on?
I don't have other accounts.

Are you going to solve my problem?

Bitcointalk cases is not even 5% of the total cases. It's sick how this online casinos behave when they don't have an address where they can be found.
And people actually support these scumbags on the forum for like $50 a week! They sold their souls to the devil.
I don't understand how you can promote a online casino, even tho I gamble on them I would NEVER promote them for all the money in the world and on this forum people promote them for $50 a week, embarrassing.

Still nothing

Such a silly goose so many users here are  ::)

Many users of this forum gamble and do I have this habit too. But we never face such problem. as many problems as newbie users.

I couldn't find any link to Bitcointalk within the Rollbit website. so it's funny how when someone faces a problem he gets this forum address and creates a new account to report against the site. This is not only with Rollbit but I have seen such reports against some other reputable casino sites too. Sometimes it makes me laugh to see such drama  he he

Again, I will ask, in case you missed my last inquiry: as I look into your stat [as shown on one of the screenshots], your favorite game is Sweet Bonanza. Do I correctly and dare I assume you did not do any sports-related betting?

If your gameplay are all casino-related, instead of insisting here and going in circle, I'll advise you to escalate your dispute to CG. I am more than sure Rollbit is happy to provide supporting evidence of their findings with CG's mediator, that'll examine them carefully, then we can get a conclusive ruling that prove or disprove the allegation of multi-acc.

I opened a complaint with casino guru

https://casino.guru/rollbit-casino-player-s-withdrawal-is-delayed-due

You call people names now? Your boss have given you permission for this just like his desire to oppose my flag?

Well, okay then. I haven't check CG for a while, so I didn't notice that you've already submit a complaint two weeks ago. As it's been in motion, all we can do is wait for Rollbit to reply. I'll follow the thread on CG closely.

I think this casino has decided to become a scam. They don't respond to complaints. Dozens of complaints have been received in January.
And they write the same message to everyone: We will need you to list all of your other accounts here on Rollbit.

https://www.trustpilot.com/review/www.rollbit.com?sort=recency&stars=1
https://casino.guru/rollbit-casino-review#tab=js-tab-reputation

I am following your case closely at CG. It seems that the casino in question has not responded there. CG has extended the response time for the casino in question for one more week.
I sincerely hope that you will get a positive response as it is quite alarming to see the increasing number of cases against the casino in question.

Rollbit has been unresponsive to my allegations as well. They gave fake responses; that’s what I am trying to tell holydarkness, they are dodging any responsibility in their actions and hide behind fake ToS rules. They are worst than 1xbit because they garnered trust in this forum and now hide behind their supporters. Look at their campaign manager coming here and mocking us (Hhampuz) for maybe 200 usd a week. These people are clowns, please pursue legal charges. These people need this.

The correct link to your case on casinoguru will be: https://casino.guru/rollbit-casino-player-s-withdrawal-is-delayed-due
In case you wondered why CG extended the time although the casino already ran out of time, it's mostly for the benefit of the player, since if they close the case right after one failure to give proper response during the given time, though the case will naturally be closed in favor of the player and lower the casino's rating, the player is still at loss as the fund they're owed [and sometimes it's big] were not paid to them.

That said, I'll try to PM Razer, just in case he did not aware that Rollbit has a case against you on CG.

My complaint was ignored. They stopped responding to everyone. I think they just turned into a typical scam casino like 1xbet

Actually, they did replied to CG, just a few hours after your post and probably close to the deadline, so I can understand that you might missed the update on CG.

https://talkimg.com/images/2025/01/28/WeUIf.jpeg

Things are back in motion, so I think we can only wait now and wait for the ball to be in your court.

They just don't want to give the money. This has been going on for 2 months now

4 or 5 similar cases with the "To proceed here, we'll need you to list the other accounts that you have on Rollbit." nonsense have been resolved in the past weeks. I mean it's evident now that they are not perfect on finding multiple accounts and they make several mistakes. Yet they proceed with this kind of disrespectful customer treatment unfortunately.

Seeing all those solved cases maybe you still have a chance, nothing is impossible.

I can see that couple of more cases are pending as unresolved on Casino Guru. The casino in question is seem to be struggling with many things. Having said that they are responding quite quickly to a fair number of cases and may if those were resolved in timely manner, So you might have still a chance if your case is pending on attention que.

Though I know waiting and having the situation dragged this long is very frustrating, to be fair, they only started responding and put things back in motion about a month ago, and they discuss matter privately with the mediator, which then the mediator himself took a week off that further delayed the situation. But it seems things will be back to normal speed.

Hi, this post shall act as a reference post for the conclusion of this case, that'll reflect CG's ruling [snippets attached below]. As always, we are bound by the ADR's ruling and take their findings as more superior than ours, hence, this case will be marked as unresolved, following irresponsiveness of the casino.

I'd like to add that I've try to nudge Rollbit several times in my attempt to get their attention about their time running off on CG. Of which sadly they can't answer in time.

OP, sadly this is the [current] conclusion of your case, and I don't think you'll get your fund. However, I've also notify Razer about the status of this case on CG, and the mediator told us that they're more than willing to reopen the case when the casino asked for it. So hopefully, with the low rating there, will prompt them to get things back in motion

https://talkimg.com/images/2025/03/10/0zVOZ.jpeg (https://talkimg.com/image/0zVOZ) https://talkimg.com/images/2025/03/10/0zrn8.jpeg (https://talkimg.com/image/0zrn8)

I don't understand this casino at all. They have a representative on this forum. This casino has a good reputation on this forum. Why can't they answer? I've been trying to withdraw my money for almost 3 months. It's just unbearable already

I agree it is just unacceptable. They have not bothered to even professionally respond to accusation. If they have proof of any wrongdoing by OP, they should have shared that with CG. Their unresponsiveness is raising many questions. Three months is a lot of time to go through that struggle (mental + physical) in order to just get a proper response, that too through mutually agreed mediators.
OP, I suggest you open a flag against the casino in question. I do not care about anyone. In my judgment as of now, I will support your flag. I have already given my appropriate trust feedback.
Every case is unique and worth considering on its own merits, past reputation should not affect our judgment too much (up to the level where appropriate action cannot be taken without hesitation). 

       

I am currently "chasing" Razer for other case that has "active" status on my list due to the lack of representative's response. Let me try to add your case to his plate once I can get his attention. Sadly, that's all I can do to help your case.

I have already sent them many letters. They do not answer. Not a single answer. This is just mockery.

They're currently trying a new approach to funnel every complaint into one media and address them one by one there, and will later on give a follow up regarding their findings and ruling for the said case on other platforms suppose it is necessary. You can try to give it another shot if you want to. Hopefully they'll address this matter this time, as other case got resolved through this new approach.

Write to compliance@rollbit.com

Good advice and hope they will address this case in a proper manner with mutually agreed third-party auditor. I will keep a close eye on this matter. This has already been a very long time for OP for not finding an appropriate response with evidence. Now that you have mentioned that they are overhauling their complaint redressal system, I hope that this case will also follow its due course.
I will remove my trust feedback if that happens.

Umm... actually, the third party has been tried and exhausted. They've made a ruling of which to lower Rollbit's rank due to their irresponsiveness. And reflecting to this ruling, I've also have to write the case's status as "unresolved" in my list.

Later on, though, about last week or two, upon a contact with Razer [I've nudged him every now and then back when they still had their timer running on CG] he explained that they attempted the above-mentioned approach. And will later on update other platforms [third party mediator like CG included] once the case is resolved.

Thus, my suggestion for OP to try shooting an email to their compliance department, in hope that this time it will get addressed. If it can get resolved and OP got his fund, it seems a very much better resolution than "slapping" the casino with "unresolved".

I wrote to this email. Waiting for a reply.

https://talkimg.com/images/2025/04/03/l58Rv.jpeg


I have been writing them emails, to different addresses. For 3 months now. They have not responded to any email.

Noted. As it's been more than one week since your email to their team as suggested above, do you mind sending me a PM with your email address? I'll try to reach Razer to get him to look into the matter and perhaps get it into motion.

I sent you a message. Thanks for your help.

My dialogue in the chat:

1) https://www.talkimg.com/images/2025/04/05/lWLez.jpeg
2) https://www.talkimg.com/images/2025/04/05/lWhG2.jpeg
3) https://www.talkimg.com/images/2025/04/05/lWofc.jpeg

They just don't want to solve anything. They don't want to explain anything.

Why beat the dead horse? It's been established that Rollbit will only address through compliance email. Support can't help. I've nudged Razer [and I can see that he's read it] to look for email from you on compliance desk. So I can't understand the need of above chat, if not just to make things worse.

Finally some progress (or am I the only one who sees this as a positive sign ???)

https://www.talkimg.com/images/2025/04/08/xdLd3.png

I am searching (hard) for any reason to remove my negative trust feedback. OP is asking the casino in question to provide proof of multiaccounting to a mutually agreed third-party mediator. I firmly believe he is entitled to that otherwise, the impression would be that you can just confisticaste anyone's winning without providing any proof.
I sincerely hope that the casino in question will answer the genuine concern. 

Another week passed. I didn't get a response from them.

Another week has passed. I have not received an answer.

Another week has passed. I have not received an answer.

This is disheartening, they're trying to do the exact same thing to me and I've never had another account either. It seems like this is a deliberate pattern to avoid paying out winners. We need to organize and do something about this predatory behavior.

Another week passed. They still haven't found time to answer me.

Another week has passed. No answer. In total, Rollbit has been holding my money for 5 months

hi, have you solved the problem? Not giving money for so long is already very bad, it would not hurt to add rollbit to the list of scams

Hi. No, They don't have time to answer my email.

Another week has passed. Rollbit does not answer me. I do not understand what is happening. I do not understand why this casino is considered reliable and has a high rating

Another week has passed. I have not received any response.
I do not understand why all other complaints have some development, and my complaint has been ignored for almost half a year!
They did not answer me on the casino.guru website.
I only got one response from them on this forum:  As you've been told in support, you just need to list the other accounts that you've had on Rollbit.
That's all. Nothing more for six months.
I'm losing hope. It's terrible.

Another week passed. They still didn't have time to answer me.
I've been waiting for an answer for six months now.

Sorry, I keep on missing your thread as I thought your case is one that's already answered and you can't accept the verdict and keep on bumping the thread. I only read your thread now and realized you actually haven't get any answer. I have your email in my inbox already. Let me try to page Razer again.

Yeah, sad state of affairs. I will also remove my negative feedback if there is at least some logical explanation from Razor. He has not been active here recently though. I also nudged one CM but still waiting to hear back from him. I jumped in here today after seeing your reply, honestly, I have seen every time he makes a bump here but can not help him.

A week passed. They didn't answer. Everything is as usual.

Six months later I received a message in my email from rollbit

Sir,
We have reviewed the account and can confirm that the actions taken to date have been carried out in line with our internal procedures and external reporting obligations for AML.
We must note that in circumstances where any AML concerns arise, and we subsequently fail to obtain a valid reason for the concerns raised, our licence conditions obligate us to notify the Curacao FIU, GoAML and any relevant local authorities.
To avoid this escalation, we require you to contact support, and honestly declare any potentially linked or associated accounts.
Once we have received this information, we may be able to resolve the issue, without the need for external escalation.
We would note that our legal inbox (legal@rollbit.com) can accept legal service if you wish to escalate this yourself via legal representation. Sincerely,
Rollbit Legal & Compliance Team

Sir,

We have already responded to your email on 13th June.

Within our response, we provided you the opportunity to contact support and
explain the reasoning why 3rd party flags had been raised on your account
due to association (and therefore AML concerns).

You have failed to utilise this opportunity to explain the situation to our
support team and we therefore have no alternative than to report the account
and flags in line with our licence obligations.
FIU / GoAML Curacao may then further forward the information to local LEA as
they see fit.

We would refer you to our Terms & Conditions, specifically Section 5, which
an unexplained 3rd party flag would satisfy.

We are prohibited from providing evidence to support a 3rd party flag to the
flagged account holder.

We now consider this the end of the matter and would note you are no longer
welcome at Rollbit.

Sincerely,
Rollbit Compliance Team

I waited 7 months to hear the same thing?
Casinos do whatever they want. Do you think that's okay?

Remind me again what games were you playing at Rollbit? Casinos or sportsbetting? If they were casinos, you can raise to CG. There is a huge likelihood that they won't reply there, but the verdict made by CG can probably be used to mark this case as unresolved in my list [not to mention lower their score itself on CG].

What does this mean? Did they give an answer? I received the same letter today, although they initially accused me of having other accounts on this site, then they started saying that I was marked by a sports line supplier, now AML, all this looks like a brazen theft of money!

sweet bonanza and sport
they didn't respond to my complaint to casino.guru https://casinoguru-en.com/rollbit-casino-player-s-withdrawal-is-delayed-due

what else I cacn do? This is unfair

Rollbit is a massive scam. They did the exact same thing to me and I've never had an account there.

They literally just don't pay winners and give you some b/s response about AML or KYC. I passed KYC level 2 as well and they gave me no reason for holding $30k which is now 60k due to the price of eth.

Did you find anything that helped you? I am not letting this go. We should all team up together and do something.