Rollbit doesn't want to pay

[memehunter]

I think this casino has decided to become a scam. They don't respond to complaints. Dozens of complaints have been received in January.
And they write the same message to everyone: We will need you to list all of your other accounts here on Rollbit.

https://www.trustpilot.com/review/www.rollbit.com?sort=recency&stars=1
https://casino.guru/rollbit-casino-review#tab=js-tab-reputation

I am following your case closely at CG. It seems that the casino in question has not responded there. CG has extended the response time for the casino in question for one more week.
I sincerely hope that you will get a positive response as it is quite alarming to see the increasing number of cases against the casino in question.

[tetaeridanus]

I think this casino has decided to become a scam. They don't respond to complaints. Dozens of complaints have been received in January.
And they write the same message to everyone: We will need you to list all of your other accounts here on Rollbit.

https://www.trustpilot.com/review/www.rollbit.com?sort=recency&stars=1
https://casino.guru/rollbit-casino-review#tab=js-tab-reputation

Rollbit has been unresponsive to my allegations as well. They gave fake responses; that’s what I am trying to tell holydarkness, they are dodging any responsibility in their actions and hide behind fake ToS rules. They are worst than 1xbit because they garnered trust in this forum and now hide behind their supporters. Look at their campaign manager coming here and mocking us (Hhampuz) for maybe 200 usd a week. These people are clowns, please pursue legal charges. These people need this.

[holydarkness]

I think this casino has decided to become a scam. They don't respond to complaints. Dozens of complaints have been received in January.
And they write the same message to everyone: We will need you to list all of your other accounts here on Rollbit.

https://www.trustpilot.com/review/www.rollbit.com?sort=recency&stars=1
https://casino.guru/rollbit-casino-review#tab=js-tab-reputation

The correct link to your case on casinoguru will be: https://casino.guru/rollbit-casino-player-s-withdrawal-is-delayed-due
In case you wondered why CG extended the time although the casino already ran out of time, it's mostly for the benefit of the player, since if they close the case right after one failure to give proper response during the given time, though the case will naturally be closed in favor of the player and lower the casino's rating, the player is still at loss as the fund they're owed [and sometimes it's big] were not paid to them.

That said, I'll try to PM Razer, just in case he did not aware that Rollbit has a case against you on CG.

[gerasim88]

My complaint was ignored. They stopped responding to everyone. I think they just turned into a typical scam casino like 1xbet

[holydarkness]

My complaint was ignored. They stopped responding to everyone. I think they just turned into a typical scam casino like 1xbet

Actually, they did replied to CG, just a few hours after your post and probably close to the deadline, so I can understand that you might missed the update on CG.



Things are back in motion, so I think we can only wait now and wait for the ball to be in your court.

[gerasim88]

They just don't want to give the money. This has been going on for 2 months now

[AHOYBRAUSE]

4 or 5 similar cases with the "To proceed here, we'll need you to list the other accounts that you have on Rollbit." nonsense have been resolved in the past weeks. I mean it's evident now that they are not perfect on finding multiple accounts and they make several mistakes. Yet they proceed with this kind of disrespectful customer treatment unfortunately.

Seeing all those solved cases maybe you still have a chance, nothing is impossible.

[memehunter]

They just don't want to give the money. This has been going on for 2 months now

I can see that couple of more cases are pending as unresolved on Casino Guru. The casino in question is seem to be struggling with many things. Having said that they are responding quite quickly to a fair number of cases and may if those were resolved in timely manner, So you might have still a chance if your case is pending on attention que.

[holydarkness]

They just don't want to give the money. This has been going on for 2 months now

Though I know waiting and having the situation dragged this long is very frustrating, to be fair, they only started responding and put things back in motion about a month ago, and they discuss matter privately with the mediator, which then the mediator himself took a week off that further delayed the situation. But it seems things will be back to normal speed.

[holydarkness]

Hi, this post shall act as a reference post for the conclusion of this case, that'll reflect CG's ruling [snippets attached below]. As always, we are bound by the ADR's ruling and take their findings as more superior than ours, hence, this case will be marked as unresolved, following irresponsiveness of the casino.

I'd like to add that I've try to nudge Rollbit several times in my attempt to get their attention about their time running off on CG. Of which sadly they can't answer in time.

OP, sadly this is the [current] conclusion of your case, and I don't think you'll get your fund. However, I've also notify Razer about the status of this case on CG, and the mediator told us that they're more than willing to reopen the case when the casino asked for it. So hopefully, with the low rating there, will prompt them to get things back in motion

[gerasim88]

I don't understand this casino at all. They have a representative on this forum. This casino has a good reputation on this forum. Why can't they answer? I've been trying to withdraw my money for almost 3 months. It's just unbearable already

[memehunter]

I don't understand this casino at all. They have a representative on this forum. This casino has a good reputation on this forum. Why can't they answer? I've been trying to withdraw my money for almost 3 months. It's just unbearable already

I agree it is just unacceptable. They have not bothered to even professionally respond to accusation. If they have proof of any wrongdoing by OP, they should have shared that with CG. Their unresponsiveness is raising many questions. Three months is a lot of time to go through that struggle (mental + physical) in order to just get a proper response, that too through mutually agreed mediators.
OP, I suggest you open a flag against the casino in question. I do not care about anyone. In my judgment as of now, I will support your flag. I have already given my appropriate trust feedback.
Every case is unique and worth considering on its own merits, past reputation should not affect our judgment too much (up to the level where appropriate action cannot be taken without hesitation). 

       

[holydarkness]

I don't understand this casino at all. They have a representative on this forum. This casino has a good reputation on this forum. Why can't they answer? I've been trying to withdraw my money for almost 3 months. It's just unbearable already

I am currently "chasing" Razer for other case that has "active" status on my list due to the lack of representative's response. Let me try to add your case to his plate once I can get his attention. Sadly, that's all I can do to help your case.

[gerasim88]

I have already sent them many letters. They do not answer. Not a single answer. This is just mockery.

[holydarkness]

I have already sent them many letters. They do not answer. Not a single answer. This is just mockery.

They're currently trying a new approach to funnel every complaint into one media and address them one by one there, and will later on give a follow up regarding their findings and ruling for the said case on other platforms suppose it is necessary. You can try to give it another shot if you want to. Hopefully they'll address this matter this time, as other case got resolved through this new approach.

Write to compliance@rollbit.com

[memehunter]

Hopefully they'll address this matter this time, as other case got resolved through this new approach.

Write to compliance@rollbit.com

Good advice and hope they will address this case in a proper manner with mutually agreed third-party auditor. I will keep a close eye on this matter. This has already been a very long time for OP for not finding an appropriate response with evidence. Now that you have mentioned that they are overhauling their complaint redressal system, I hope that this case will also follow its due course.
I will remove my trust feedback if that happens.

[holydarkness]

Hopefully they'll address this matter this time, as other case got resolved through this new approach.

Write to compliance@rollbit.com

Good advice and hope they will address this case in a proper manner with mutually agreed third-party auditor. I will keep a close eye on this matter. This has already been a very long time for OP for not finding an appropriate response with evidence. Now that you have mentioned that they are overhauling their complaint redressal system, I hope that this case will also follow its due course.
I will remove my trust feedback if that happens.

Umm... actually, the third party has been tried and exhausted. They've made a ruling of which to lower Rollbit's rank due to their irresponsiveness. And reflecting to this ruling, I've also have to write the case's status as "unresolved" in my list.

Later on, though, about last week or two, upon a contact with Razer [I've nudged him every now and then back when they still had their timer running on CG] he explained that they attempted the above-mentioned approach. And will later on update other platforms [third party mediator like CG included] once the case is resolved.

Thus, my suggestion for OP to try shooting an email to their compliance department, in hope that this time it will get addressed. If it can get resolved and OP got his fund, it seems a very much better resolution than "slapping" the casino with "unresolved".

[gerasim88]

I have already sent them many letters. They do not answer. Not a single answer. This is just mockery.

They're currently trying a new approach to funnel every complaint into one media and address them one by one there, and will later on give a follow up regarding their findings and ruling for the said case on other platforms suppose it is necessary. You can try to give it another shot if you want to. Hopefully they'll address this matter this time, as other case got resolved through this new approach.

Write to compliance@rollbit.com

I wrote to this email. Waiting for a reply.

[gerasim88]

https://talkimg.com/images/2025/04/03/l58Rv.jpeg


I have been writing them emails, to different addresses. For 3 months now. They have not responded to any email.

[holydarkness]

I have been writing them emails, to different addresses. For 3 months now. They have not responded to any email.

Noted. As it's been more than one week since your email to their team as suggested above, do you mind sending me a PM with your email address? I'll try to reach Razer to get him to look into the matter and perhaps get it into motion.