Bitcoin Forum

Ok my UID is 65593920 my username is Jm0915win1. Sorry I’m new here so hopefully this is the correct place to post. Ok, so my issue is I’m using the US domain. My issue is I went to make a withdrawal of $1500 keep in mind I’m kyc verified already I chose to withdraw in LTC because on the site your redeemable funds are in SC there’s no other currencies on the US site besides SC GC and BDC. Well for some odd reason my withdrawal fails do to an audit and my money completely disappeared out of my balance on my game page but I can still see it in the setting page. So I get a message saying I need to now pass an advanced KYC and then my funds would return. So I did so and it was passed and approved but my funds never returned it’s been 4 days now. Support is absolutely no help whatsoever they act like they have no idea what the US domain even is not do they understand the issue is now my funds are in LTC and there’s no LTC on the US site so my money Is hung up In some sort of Glitch on the site. Can anyone please help me reach out to this site and get my money back. I’ve been reading a lot of issues due to different withdrawal situations. Support continues to tell me the exact same pre recorded responses I’m almost positive there nothing but bots all I need is my funds returned please.

is there any chance you can provide screenshots of the conversation you've had with their support and perhaps screenshots of the withdrawal attempt you made? just to be clear, I am not saying that you are lying but it is better to have evidence supporting your claim, it is also a way to make other people understand the context much faster.

anyway, I am a bit confused, why choos LTC when SC GC and BDC are the only available currencies on the site, am I missing something?

Idk how to add pictures here but I didn’t record the transaction failing I’m sure I can find it though. And those are the only forms of currency on the US site you can use to play with but once it’s time to redeem your SC you’ve gotta choose an actual form of crypto to withdraw. Like when you add money on the US site no matter which type of crypto you use to add it automatically turns it into SC I guess SweepsCoin? So therefor when you go to withdraw you choose which crypto you’d like to use and add your address and it converts your SC balance to that then sends to your wallet well because it failed due to a audit and I’m assuming had already converted it to LTC now when it tried adding it back to the account it didn’t convert it back to SC and is stuck somewhere still in LTC. Stake.US uses the same system basically but there you can only withdraw using the same currency you use to deposit at BCGAMES.us you have a choice which you want to withdraw using the same as you do when you deposit. Where do I send the screenshot I’m using my mobile to write this and it’s a bit confusing it looks like a 90’s PC interface lol idk how to upload pictures or do any of that.

Yeah, SC means SweepsCoin here. They are using such system in order to operate the casino in the US by following the laws.

Isn't the transaction history available on the US version website of BCgame? Has it all happened automatically? Or did you cancel your withdrawal? In order to post the screenshot here, upload the image on TalkImg (https://talkimg.com/), then post the link here.

No my withdrawal failed due to an audit and yes the transaction history looks the same as the original domains. I have screenshots of everything but can’t figure out how to get them here.

As explained, you can use talkimg (https://talkimg.com/) to post image [and to all divine and cursed being, please don't upload it to imgbb, they hate me and I can't view any image from imgbb, use talkimg]. You'll have newbie restriction that'll make your image won't show by default, but someone with higher rank will bound to quote it for visibility.

Moving to your case, correct me if I am wrong, but your case is: You tried to withdraw LTC, through SC [that'll bridge cryptos to SC, and vice versa] but you got an error, you did not get your fund in your destination address, but your SC fund in your account is also 0 as the system considered you've withdrawn it, but as it's actually [assumably] failed, it's actually still there in your account, visible through the "setting" page?

I'll try to bring this to my contact's attention... whose plate is now piling with several things, but I somewhat think most of them are on their near-end situation.

P.s. and a small rant: I think it's time I hold my contact [and my spare contact] on knife point, demanding their US contact, as BC US seems to be... the source of a lot of trouble these days.

https://talkimg.com/images/2025/01/23/WvM4P.jpeg
https://talkimg.com/images/2025/01/23/WvGNc.jpeg
https://talkimg.com/images/2025/01/23/Wvmxq.png

Ok I added the transaction failed and I also added where you can see it in my account still and the one I’ve got circled shows even though it’s showing on the one page as in my account it’s not reflecting in my spendable balance. Support is offering no help I’ve emailed and done everything I can think to do. It’s showing my funds are now in Ltc which isn’t supported on the US domain. Support basically told me the funds are just lost in space somewhere and there’s nothing I can do about it. I’m so over this casino and there’s ways of treating customers. It’s been 3 days now and there’s no reason as to why my moneys lost. I’ve passed my basic and advance kyc done everything they asked and yet all they can tell me is wait 24hrs over and over again. If you need anymore proof just let me know I’ll gladly supply whatever you’d like.

thanks for sharing screenshots of your evidence and sorry I forgot to tell you how to upload images here.

sadly it will be longer than 3 or 4 days it could even take a week to longer, I suggest having a lot of patience. As you've read holydrakness's post, he will mention your case to his contact on bc.game. right now he is already in talks with them about other cases involving their casino.

lol, to be honest, they should start paying you, you are basically acting like a support for their casino.

OP, Newguy423, do you mind to recheck your balance? I was told that it should be returned to your wallet [as in it will be seen now as active balance instead of having to see it through setting] somewhere around today... few hours ago. If it haven't, I'll chase my contact again to get it done.

If you have it, kindly let me know too, I'll [well, technically, I have, yesterday] ask them to suggest the best method to get your withdrawal with as minimum risk of it getting stuck like this current situation.

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LMAO, at this point, I will be more than satisfied with having someone [with at least same level and clearance as my current contacts] from BC US as they seem to be the source of most of BC's cases these days.

It’s still not showing as available to redeem in my account I just checked.

Just checked again it’s been almost 8hrs since the last update and it’s still not there. Nothings changed so I’m not sure what they seen but it isn’t fixed unfortunately.

Not doubting you, just wanted a proof to show to my contact that the fund is yet to be seen and accessible in your account as I've asked again and they replied with an assurance that it should already be. I'll bring the screenshot to my contact, just to be sure there were not any miscommunication between you, BC global, and BC US.

Is there a way I can send a screen recording? A screenshot isn’t gonna show anymore than I sent you yesterday but with a recording I can also get the time and date showing as of right now I’ve yet to receive the money back converted to SC

Sir one of the screenshot shows that you have a balance of 1400$ maybe balance has been returned to your bc account in ltc. If possible You should try using other domain of bc game so that you get access to your funds. Maybe this will help

Already know this.. Can’t use any other domains with the US site but thanks for the advice.

Uhh... YouTube link? Other than that, a quick search told me that imgur can also do this [I haven't try it myself though]. But perhaps let's just try with giving us the screenshot like you provided before?

https://talkimg.com/images/2025/01/24/W1tgT.jpeg

Perhaps with a floating windows of memo stating today's date?

Basically I just need to show my contact that the situation still the same and nothing changed.

Actually was hoping for something like this

https://talkimg.com/images/2025/01/24/W1ojc.jpeg (https://talkimg.com/image/W1ojc)

Pay attention to the floating note and the message, ignore the time , a matter need my attention between me writing that memo and actually finishing this post... and the date, I mistyped and only realized I wrote 5 instead of 4 while finishing this post. Ignore the logged-off home-screen as well, it just to give you a better understanding and I am wishing you can show that floating note above the page of your BC main page.

I am somewhat sure my contact doesn't need that, I am asking for a just-in-case scenario. I've reach them as I type this post to inquire about the situation you still facing.

FYI, sometimes funds are kind of hidden for whatever reason, same with the other domains.

For example, my "total balance" says amount x.xx but when I look at the currencies there is actually less funds than the total amount visible, it's really strange at BC sometimes. Saying that, try to search the currency the money supposedly is in, that helped me before.

Good luck.

https://talkimg.com/images/2025/01/24/W1qCN.jpeg
https://talkimg.com/images/2025/01/24/W1Orw.jpeg
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https://talkimg.com/images/2025/01/24/W1DP3.jpeg
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Like this?

That is... far better than what I requested and expected. That said, unfortunately my contact is already asleep [kinda sure of it]. I'll send them all to them nonetheless, so they can sort it out with BC US.

Taking AHOY's comment into consideration, though, as well as how my contact assured me that BC US assured them it's sorted out, how possible is it that it's just a display glitch? Have you tried to attempt a withdrawal sometime after the latest situation?

Yes you can see in one of the screenshots where I’m at the withdrawal screen and it says it’s not there. It’s the very first screenshot where it says available is .006 or something like that.

That's strange. The balance is showing there in LTC when you are on the deposit page (according to the 2nd screenshot). But it isn’t available on your account normally, and the full amount isn't available on the withdrawal page. It is obvious that your account balance is still stuck somewhere for the glitch. Have you tried it by clearing your browser cache?

This type of issues can be solved within a few minutes. BCgame.us team is taking too much time to fix the issue. 'holydarkness' can you ask your contact to directly reach OP? I think it will make the process faster and easier here.

Yes I feel the same way but I’m just enduring the process. I don’t wanna be to pushy then my account randomly becomes suspended or blocked. Patience is key I’ve learned to realize with this site. Anything can happen if you become to pushy 🤣

I guess I can and I agree that it'll make things easier [not sure about faster] as it'll cut one line from this "pass the letter" game we're currently on, but I don't think my contacts would be so willing, given it means they will gave away their personal contact. So, let me try to nudge them again?

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Newguy423, I know it can be very frustrating to have to wait and can't do much, and not that I don't want to give you an easier way to reach someone on BC more directly, but I have to respect their privacy. I can only ask you to wait a little bit more while I try to get them to solve this. I usually try not to disturb any of them during weekend, but let me try to nudge every now and then and hope for a reply.

I understand @holydarkness “not sure how to tag on here haha” but I wouldn’t expect you to give up your contact. I e continued to bug live support about the situation but they act absolutely ignorant to the situation. Like it’s honestly sad. I feel as if this shouldn’t be an issue that’s took a week now and still not even resolved. I just don’t understand why they opened up a site domain that obviously wasn’t ready to be opened. They definitely need to update maintenance and fix the issues and it’s not like they don’t know because the players “me included” are the ones having to suffer the consequences for something that’s completely out of our hands. It’s not like we do this and get our money jammed up on purpose. I mean they’ve had $1500 of my money tied up in some glitch for a week now. Maybe that isn’t a lot to some people but to other that’s 2 weeks worth of work here in the US at minimum wage. And what’s even worse this isn’t money I’ve played with or won or anything like that this is my money that my brother deposited and sent me as a tip and instead of playing it all I chose to withdraw half. Maybe if they started having to compensate for peoples time they’d stop playing with everyone’s money.

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Could your contact just re initiate the withdrawal I had started and failed due to an audit would that be easier than trying to convert it back to SC and all this other that’s taking so long? I’m completely fine with them just redoing the transaction. They’ve already took the money from my balance that it was gonna cost to withdraw anyways and it’s not showing in my balance anymore which was a little over $100. But I’m not even worried about it. Just ask if he can just restart the withdrawal everything is still correct as far as my crypto address so if that’s easier for them to do just ask if they’ll do that.

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No update at all today??

Hi, hi, sorry. No, no updates unfortunately. Though this is kinda expected as my contacts are on slow mode during weekend. I can understand and relate the frustration of waiting, really, especially over something that's entirely not your fault. But unfortunately I can't do much of a help today as I am in a zero communication with my contacts and can't push them to resolve the case as you suggested them.

I'll try writing to them once more, this time placing your situation as a sole priority by having specifically writing a long chat about your case and proposal instead of the usual nudging them and wait for their response before we enter discussion about cases. Hopefully, though they don't have time to reply as they're off duty [and basically under no obligation to handle office-related issues], they will slap their US counterpart with the proposal and bring things in motion.

Worst case scenario, we will have to wait until Monday where I can chase them in full force as usual. But rest assured that I will not leave this unattended, it'll stay in my notebook list and I'll give my best to push your case into resolution.

Thank you sir! Enjoy your weekend.

Just checking in, hoping tomorrow will be the day this is finally resolved. I really need my money and I believe I’ve been pretty patient with the situation under the circumstances. I just hope tomorrow we’re able to put all this behind us and move on with our lives. I just hope tomorrow doesn’t just come and go like every other time I’ve been told to wait and then when the time comes there’s no update at all. Not from you but I’ve been told wait for 24/48hrs literally every 24/48hrs since it happened. But please just push for them to just reinitiate the withdrawal to the exact same address as before and that way I already paid the transfer fee the first time because it was deducted from my balance.

I will have to count how many times I have seen similar complaints from dozens of players. The live support of the BC game is totally useless when it comes to solving issues. If you have some general questions like how to withdraw, and other basic questions, they will answer you. But once you have some issues with your funds and KYC verifications, they act as if they don't know their own platform. They just copy-paste the answers. Some support software has a macro system that they use to answer the players. This is unfortunate, but it is already known that their support is useless. Keep in touch with holydarkness and I hope he will be able to help you.

OP, I've been talking with my contact few hours ago about the possibility to just "manually" process your fund by sending the LTC and then adjust your balance. They unfortunately can't take this path, but I was told a few hours ago [I was still out and only now can reach my device for the forum and start tackling forum issues] that they've corrected the issue for you.

Do you mind to check? I'll appreciate if you can also give us screenshot to show if it's already "settled" to your account or not, so I can give feedback with my contact.

https://talkimg.com/images/2025/01/27/WpXjj.jpeg
https://talkimg.com/images/2025/01/27/WpdOG.jpeg

It definitely didn’t change. I still can’t do anything with it and to beat it all now it’s dropped $250 because the price of the coins changing. So not only are they keeping me from my money at this point but now I’m loosing money because of something I can’t control. I need my full refund of exactly how much was in my account when this started. I’m not trying to just take a loss because of there mess up. At this point this is becoming super frustrating. Something has gotta be done about this casino and the way they are doing people. I believe I’ll find me a lawyer to ask about what can be done there has to be something to make this site stop taking peoples money and holding onto it for however long they choose. There’s laws and obligations in order to run a casino in the US online or not and I’m about to figure out exactly what they are. This is getting completely out of hand.

Walk me through it, is the fund still unavailable on your main screen, though? Or is it now available but you still can't withdraw? Can you perhaps provide me with the screenshot of your main page now? With it showing that the fund is still negligible?

And I am not sure how SC works as I've never interacted with the coin, but if I understand what my contact told me, uhh, do me a favor and try something? On what's shown on screenshot number 2, is there a "SC" option available on the "redeem currency" drop-down menu? Can you please select that currency and provide us a screenshot of what shown when you choose to select "SC" instead of "LTC"?

It’s not locked up or anything. It’s in LTC which isn’t supported by the US site. The only time any crypto coin is used on the US site is when you’re making a withdrawal. Since my withdrawal failed after it already prepared it to be withdrawn due to the audit it’s now stuck in LTC which isn’t letting me even process another withdrawal. Usually there’s something called BC Swap that allows you to convert coins which is also not available on the US site so there’s no way for me to convert it back to SC to go back threw the withdrawal process. You can only redeem SC on the US site you’re not supposed to end up with any other currency and since mine failed to convert back to the SC now it’s just stuck. It shows in my balance but not my usable balance I can’t play with it withdraw it use it as a tip nothing. I’ve tried everything. That’s why I said if they wouldn’t take just re initiate the withdrawal to the exact same address it would be the easiest solution unless they go in and manually convert it back to sc for me because I have no option to do so. The screenshots your asking for are already provided on previous posts nothing has changed except the amount now I’m losing money because of there poorly thrown together site.

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Or just tell them to remove the LTC from my account and credit me my $1500 back in SC. Simple solution. I don’t feel as if I should be the one having to pay the $250 I’ve lost now because of there mistake. There acting real shady about just giving me my money. But them telling you they fixed it but can’t even figure out what’s happens is wild. There basically just telling you something to tell me and hoping it magically worked itself out. It doesn’t sound like they’ve even checked my account because how could they but yet not a single adjustment has been made. They’ve done nothing at this point. Who is in charge of the platform? Because they obviously need to find someone else there’s way to many flaws for this site to even be running.

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There’s no SC coin in the withdrawal process SC is sweeps coin and is used only on the site. No matter what coin you use to deposit it’s automatically converted to SC then when your ready to withdraw you choose a coin to convert it to in order to withdraw but SC is not a coin used only blockchain it’s a sweeps coin used for the US site.

If you can provide me with what currently displayed in your main page, it'll probably help a lot when I forwarded them to my contact, so they can better inquire to their US counterpart.


And this is the reason why I asked you with my second paragraph of the previous post. Because they actually told me that they basically make a way around this situation by crediting you with SC of the equal amount and your LTC will be removed. Can you provide me an image like what I requested on my second paragraph?


I see... Is it possible that what they refer was they credited you with SC of same amount, that you can later withdraw to other token [other than LTC] in withdrawal process. This is why the image of the balance shown on your main account will be much appreciated and greatly help me understand what is currently happening.

And, given withdrawing SC itself is not possible and there were no SC option on the drop-down menu, can you please try to select other currency, see if the withdrawal is now possible and the "redeemable amount" will now shows and indicate you can withdraw? [Will appreciate a screenshot of this too, of course]

Edit: some edit

I have no sc in my account to redeem so there will not be anything available no matter which currency I choose. The available balance shown is in LTC. And only shows on that one page. Anywhere else I go to check my balance shoes there is none because the Ltc isn’t recognized on the US site as being a usable currency. If you can have them convert the Ltc on my account back to SC that would be perfect and solve the entire issue.

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I had $1500 of SC in my account which I tried to withdraw during the withdrawal process it asked which coin I wanted to convert my SC to in order for them to transfer it to my wallet because SC isn’t a crypto coin just a sweeps coin used on there platform. During the withdrawal process it failed due to an audit because I guess the amount. During the audit the funds where considered locked and had already been converted to the coin I choose to use to withdraw “LTC” after I passed the advance KYC instead of just re initiating the withdrawal they simply released the funds which had already been converted from SC to LTC “They shouldn’t of done this and just approved my withdrawal request “. But the system didn’t automatically convert my withdrawal back to SC and instead it was then returned back to my account in LTC which isn’t supported there’s no option to check LTC balance or anything. So now it shows I have 0 SC in my account it’s now an unsupported currency and there no option for me to convert it back to SC myself in order to make another withdrawal request.

You are doing a great work here even though you aren't going to get any benefits from it. No-one would forbid you to do that. But I can already see the frustration from OP's side. And it is reasonable.

There are only two displayed currencies on BCgame.us, those are SC and GD. The SC works in the same way like the dollar value in some other casinos (1 SC = 1 USD). They accept deposits in crypto and automatically convert it into SC and credit it to user account. It is similar to Duelbits or Rollbit deposit and withdrawal system. Those casinos just convert our deposits in $ value. At BCgame.us SC stands for the $. I hope it is clear to you now.

OP is saying that his SC balance is still null. Actually, his withdrawal was cancelled by the system, but the funds haven't been credited back to his account in SC. It is stuck somewhere on the system and only showing the balance in LTC currency when OP is on the deposit page.

Understood. If I may throw an educated guess, they [my contact] probably have passed the info and initiate the instruction to undergo the chain-of-interdepartment-communication, and perhaps we jumped too soon, that we assume the conversion where you're credited with SC and your LTC will be removed from your balance has been completed, while [as we can still see your LTC while it should be gone and replaced by SC] it's actually still being processed.

I'll still inquire both image to my contact, and there is a big probability they will not answer in a couple of minutes or hours. I know it will be asking you very much, again, but perhaps take a couple more hours? See if my theory is correct and the order is currently whizzing in the pipeline as we speak and still being processed, which means it'll fix itself in a couple of hours.

If not though, I'll chase my contact with an explanation of both images [why it still shows LTC and not SC, and why it still says negligible amount of SC is redeemable] when they're available.


Regarding this, and the LTC price fluctuation, let's try to tackle one thing at a time, if I may suggest and it's not too much to ask? Let's see how this SC/LTC situation ended and how much SC were you credited at the end of it. They said that they'll credit the same amount of LTC, so I assume it'll be 1,500 USD equals of SC.

If by the end of it we got less than 1,500 USD worth of SC, though, let me try to argue with them to see if it is possible for them to throw some more to put you in the same financial situation before this mess happen. If they already think about that and the order [that's presumably is zapping through the pipeline] is actually to credit you the same amount as you first initiated, then all good.

Bottomline is, let's try to clear the SC/LTC situation, get your account credited with the SC first. Then we'll move from there, okay?

Thank you so much to the person who explained it where I couldn’t find the words to make sense. And thank you sir for all your doing. I am super frustrated but I’m not meaning to sound it towards you in the least bit. Hopefully like you said it’s in process and will be fixed soon. I will update tomorrow with rather it’s been fixed or still in the same position. Again thanks for all the help.

It’s been almost 5hrs and still no change. Almost positive it’s not gonna be fixed no matter how long we wait because I doubt there even trying to fix it.

12hrs now and still it’s not converted and now I’m down to $1,102 🤦‍♂️ there literally gonna wait it out until all my moneys gone. It would be different if this was played or won money but it wasn’t this was literally money we put on the account from our bank. We just use deposit it threw my brothers account and he tips me to save on transfer fees and this time something came up and I needed the money so I tried to simply withdraw it back and they done some bullshit audit on my own money??? I hope this casino gets what they got coming for treating and doing players the way they do with absolutely no repercussions. If this place was made to pay people for there mistakes they’d clean up there shit and maybe have a decent site. But at the rate there going I highly doubt they’ll be in business much longer. I’ve already lost 2 accounts with over $1000 in them due to a 2fa code being placed and I hadn’t ever kyc verified them bc I’m in the US and before the US site we had to sneak on the site with a vpn to play so kyc wasn’t a option. Waited 3 months before I ever got a reply threw email saying the only way to regain access to my account or funds was to provide kyc for a 2fa I never set up. I thought then it was someone on the inside doing it placing 2fa’s on player’s accounts in order to keep the funds in the account because think of it how many accounts with no money in them get bothered?? And now there doing it here just in a different way. I’m over it I’ve tried looking past the other accounts because technically I wasn’t allowed on them anyways but now everything is 100% legit and they found a way to take money is flat out ridiculous.

LMAO, I believe there is a big misunderstanding from my part. And if I understand things correctly, the answer is already in my hand since last night. OP, please check your inbox, I sent you what they entrusted me with from last night.

Hello, pardon the wall of text ahead as it is quite necessary to make things clear.

To the overseers, a context to give you all a comprehensive understanding. I might be limited to give an even clearer detail and precise wordings as the communication happens through PM [and DM, for the convo with BC]. Nonetheless, please read as it'll give you a better understanding of the situation.

Following my last post here on this thread on 27th January, I then sent the OP a PM containing a voucher that was entrusted to me by BC team, which they generated by 27th January, approx. 13:30 to "refund" his SC that got stuck, and I relayed to the OP later on 28th January, 08:30, that he redeemed [if I may judge from his reply to me] on 28th January, 13:23.

Given my footing at how SC works was not as steady as it is now as per I write this post, as well as [which actually the main reason of why I took the path] I feel some degree of responsibility to OP, especially following his post on #21, about how the price fluctuated, given I actually had the solution in my hand couple of hours earlier, which means that whole fluctuation was not necessarily need to be experienced by OP, I took OP's words at face value, that the voucher is only worth USD 1,317, and that he suffered USD 183 difference. Again, this is me still with unsteady footing about how SC works, and I assume the rate of SC fluctuated, which contribute to that 183 difference.

I consider this as my fault as I was hinted by my contact that they've generate SC in the exact amount as OP's LTC, and they [rightfully] can't take responsibility for price fluctuation as they've generated voucher in the exact amount of what they owed the player.

In my head, the price difference won't happen if I gave the voucher right away, as BC provided SC voucher in the exact value of OP's balance. With that in mind, and that I certainly can't ask BC to take responsibility for the fluctuation happened because I gave the voucher too late, I offered OP to take step further to assume the responsibility and pay the difference from my own wallet, that I intended to transfer to OP's TRC USDT, valued USD 183.

Little did the OP know, simultaneously while I asked for his address, I also tried to make things right and go into a complete resolution according to procedure by reaching my contacts and ask them both [separately] a favor, whether I can get them to generate a voucher worth USD 183 to OP, of which I'll later send them the fund for that amount.

This is when my main contact rushed to chat me and told me to stop, that it is a step too far [for me to pay from my wallet just because I feel the need to take responsibility of the price difference], to not send OP anything as they will generate voucher to compensate that difference.

He'll need OP's UID for that, of which I provided.

So, I told OP that the fund will not get transferred through USDT from me, and instead will be given in form of another voucher, and I asked him to kindly wait [PM sent 28th January, 22:23], and I woke up to several PMs from OP telling me that he already closed his account, whether my contact can make that voucher redeemable generally instead of UID specific, that he might will create an account just to redeem and then close the account right away [let it be on the record that I warned about multi-acc] or that to send it to his brother's account.

Bottomline, the UID now [as per 29th January, 16:44] and where to generate the voucher become rather unclear. Naturally, BC reserve the full right to generate voucher only to the UID 65593920 [it's in the opening post, I didn't breach any of OP's personal data], but as I wanted to be sure everything sorted out clearly and for the best of every side, I told my contact of the situation and that perhaps it's best to wait to generate the voucher until I can get the proper UID from OP.

The chat was left unread as my contact were most likely busy with things. Whatever that was that took them away from me, is irrelevant.

What important is, in between getting my contact's response [received 30th January, 08:38] and my last PM to OP [29th January, 16:44], I got another PM [received 29th January, 23:00], informing me that his account is already gone, that he deleted it the second I told him I'll send the difference through my own wallet, through USDT, so it's safe to assume it happened on 28th January.

Funny thing is, when I heard from my contact about my inquiry of the possibility to change UID as OP's account already closed, they frowned upon it and told me that they can see everything's fine from their side. In fact, they can see a round was play about 8 hours ago.

Of course, this brought us to a complete state of confusion, that I'll give OP chance to publicly clarify.

So, OP, which one is it? You closed your account right away after I told you that I'll compensate from my own wallet, that BC quite likely no longer can nor under obligation to refund in form of voucher, as the UID no longer available to redeem the fund, or was it still active like what my contact can see from their side, so they're good to proceed with generating the voucher?

I am expecting a full explanation regarding the situation with your account, in relation to the colorful words you sent me through your multiple PM, before I can ask my contact to put things back in motion.

And in case you wondered, the answer is quite likely to be a, "Yes, this is you seeing other side of me that I extremely rarely show to public. I am nice and I try to help people as best as I can, but that doesn't translate as me being an angel, nor I ever claimed that I am. Thus, my username."

And why do I give you privilege to get acquainted with Dark? Obvious to you at this point or not, I'll spell it out: I spent my time these past couple of week tackling cases against BC, literally on daily basis I nudged my contacts [sans the weekend] and have discussion with them to get things cleared. When we get to the near-bottom of your case and we stumbled upon a trouble, I don't even think twice to go to a length to make you whole, honest to all holy and dark being that I didn't even hesitate, I was about to assume responsibility for the difference of fund you experienced, before I got stopped by BC staffs.

Your reaction? I'll ask your permission to publish here all of your PM sent to me from the past few days so others can decide themselves if I am overreacting, losing the thickness of my face, the blindness of my eyes, and the deafness of my ears, or someone just need a wake up call, hard, that the world did not revolve around them, and that in some place on this planet we call Earth, is summer or dry season, where snowflake does not exist.

So OP, the ball is in your court.

Shall I ask BC to put things back in motion and issue the voucher as the UID is still good, then we can close this case, or shall we close it right here and now because the UID no longer available to redeem vouchers, thus we can only consider BC had given all they can to make the player whole, they tried, but with the UID no longer available, the case ended there.

Pass the ball.

Send the voucher then? Why make this big dramatic statement. Either I can get it redeemed or I can’t?

You can. As I explained in our latest [and the very last] exchange of PM that I just sent few seconds ago, they're currently waiting for an update from specific someone. And surely you can redeem it once you receive them. I'll look to it that it is redeemable and as close as it can to the amount that's rightfully yours.

As for the big dramatic statement, while we wait, I'll ask again what I asked in my previous post as well as our PM: do I have your permission to publish all of your latest PM to me and my response and let the other forum members decide whether I am trying to make you look bad or that wall of text is well deserved?

I'd like to believe people here who frequently overseeing the scam accusations board know very well the vastness of my patience, and I'd like to believe they understand that when I get irritated, I let it known and shown after a very thorough consideration. So, shall we amuse them by showing them the PMs so they can get in the loop and understand better, or shall you perhaps try to behave like someone who didn't violate US country's laws when they played in a casino and do what's hinted on that enormous wall of text I just throw?

Again, the ball is in your court. And again, as said on the PM, I find it wise to keep things public from now on, so people can understand and see why we have this... big dramatic statement.

Though you can rest assured if everything goes accordingly, we are probably just one or two posts away before we go to each of our own way. Oh, that said, it just come to my mind, I'll have to revise my words about PM. I'll unfortunately have to send you at least one last PM: the one with your voucher, once it's issued following all the necessary thing that BC currently waiting.

Still waiting on the voucher?

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Day 3 of waiting for this voucher smh

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How longs this going to take to finally get the rest of my money? Here’s day 4 of now voucher where you said we’d have it by now. This is 8 days since you claimed they was going to finish paying me. Now no response at all. About to just make a whole new post. Maybe then I might get somewhere. All I want it my money and it’ll be over never will I bother you again.

[moderator's note: consecutive posts merged]

Yes, they will, complete the amount dued to you through the same way as before: generating a voucher of SC to the UID mentioned as yours. At least, that's what's said the last time I checked and consulted to my contact. Like I said, all they need to do was to wait for an update from specific someone.

About new post, which I assume you're meaning to say "thread", you're absolutely free to do it. If you deemed it necessary, or think it helps. I can't see the point, though, not while this thread is sufficient and we all know all they need was someone to explain to them the specific they need to know, then they'll generate the voucher.

If you want to re-arrange all the posts you have created regarding this issue into a single post that is okay. But if you want to create a new thread/topic I do not think that is necessary as this post is being reviewed by the community of the forum and also the members of BcGame gambling site. Better to wait and act as the support team either from the website or from the forum told to you.

Ok well I didn’t figure it would take another week for them to hear from this “said person”. So basically there just waiting on permission to either pay me or don’t?

And also it’s being said that the voucher would be given to me once BC receives the information there waiting for but I’ve not been asked for anything so I’m not sure what that means or what I need to supply to them considering I’ve already showed multiple screenshots of the account I’ve passed both basic and advanced KYC what more is it I’m going to have to show in order to finally receive the money they owe me? At this point they are just stalling. You yourself said we should have a voucher with my remaining balance on it within just a few more comments. Well I guess those never came. Will you please just ask them to send the voucher and settle this. I’m tired of even having to ask for it. Just ready for it to be over.

Ahh... I see that manner has returned to your menu. Though it's less than what I am waiting for, it's already a very good start, definitely a good improvement from how you behave these past few days and it made me happy. Thank you for that. Let me inquire to my contact about the progress of the voucher.

Any idea how much longer it’s gonna be until they release the remainder of my money?

Still no voucher?

I've reached that particular contact who will issue voucher, but they've been busy for the past couple of days and wasn't able to return my message yet. Plus, I am currently hospitalized, and definitely not that well that I can't focus on my device as intensely as I can.

I've left a message to their colleague to reach me and reply me soonest they can. We'll sort your case once I can sit with my contact.

Oh, in case you doubted my story of being hospitalized... here, my hand while I write this draft:

https://talkimg.com/images/2025/02/06/evWlN.jpeg

I'll appreciate some more patience while I am giving my best to resolve the situation for your sake. May I suggest to sit still and be assured --as I've said it in the past-- that I'll see it myself that this one got resolved.

Dude, first take care of your health, will ya. Everything else can wait. This is not your job or anything so you should put yourself first. Sure OP needs to get his money but he already got a big chunk first of all, I am sure the rest will follow. I know it's annoying to be patient when a site is so slow in figuring out the simplest things, but that's the situation. It's not like this case is open for a month or longer, this here is actually still quite fast considering you are dealing with bc here.

So OP, please show some patience. Let holy do his thing and get healthy because that should be the priority here after all he already has done for you.

dude, you do not need to explain yourself to them. just take care of yourself and get the rest you need, I hope you get well soon.

everyone knows it is annoying and frustrating to wait, but these things can take a while, so have more patience, I am sure holydarkness will update you if he has updates regarding your case(which if you ask me is very generous of him).

Just have them issue the voucher to you for your troubles. Just make sure you get it. That’ll be $180 for everything you done. Thanks and just count this case as closed. Hope you get better soon.

No need for that, the fund is yours, and I am sure my contact already had it or at least cleared all the necessary process and can issue them in an insignificant amount of time, we just need to have a couple of time meeting together so they can give it to me.

I'll try to nudge them again today, extra strength, given this is Friday and the chances of getting them in my reach on the weekend is very much more minimal.

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AHOYBRAUSE and acroman08, thank you for the kind words and your attention, it really means a lot to me. I'll still have to be here for at least the next couple of days, though, so... pretty much nothing to do, and being in the forum [while I can, as I have to lay down a lot] helps the boredom.

Well I won’t you to take and keep it. Not being hateful or rude as I see now your doing your best and my aggravation towards you when all your doing is trying to help was unnecessary considering you don’t have to nor are you obligated to do anything for anyone. You already got me the majority of my money and for me to act the way I did towards you was simply uncalled for. So for doing so I won’t you to keep the remainder of the balance owed to me. Not only for what you done for me but for what
You’re doing for everyone and not getting any type of appreciation or compensation for the time you spend helping everyone. So therefore I will not except any other money tied to this situation. Take and keep it for yourself buy you a nice dinner or whatever it is you choose to spend it on just be sure to take it as an appreciation for what your doing here for everyone. Thanks for doing everything you do and get well soon. Your time is appreciated.

OP, I want you to know that I refuse your proposal above. The fund is yours, and I don't want to take what's not mine. I am here on the forum and roaming SA board purely to help and did not expect any kind of compensation from any side.

I also want you to know that despite the proposal above, I still keep trying to get the matter done. Initially I wanted to keep silent and show the result of my work instead, that my reply here in response to your post above will be a good news where I can get you your voucher.

Problem is, we had/have/having an incredible [even for my standard] series of unfortunate events. Following my hospitalization and recovery, it's my contact's turn to get contracted by virus and couldn't attend matters as they had to take weeks long off-work [I've been dealing with my spare contact to handle every issues for the past few weeks].

I initially decided to wait for my contact to get back to work as we've reached a mutual understanding and [as I said] they've been ready to instruct the respective team to issue the voucher. But given the weeks long of absence, I had no choice but to bring your case to my other contact if I want to get things finally done. And that means I have to explain things from the beginning. Again.

Might worth to mention that it's not BC doesn't want to pay [I am very sure 183 USD means nothing to them, they spent way above that in marketing], it's just a different perspective and understanding of the issue. That I am currently trying to sort out [again].

Writing this as I see you online from time to time [yes, I routinely monitor your profile, just to be sure you're still returning to the forum] just to let you know that I am not taking your kind offer above and still trying to get your voucher done.

If you want to leave the forum for good as this situation might be dragged for quite long [hopefully not], just shoot me a PM with your email address. When BC and I get this sorted out, I'll email you the voucher.

So, I'm here to update this thread and put this case into its eternal slumber.

I don't want to bore you all with details of what happened for the past two months and why it dragged so long and what I did all these time for this very particular case. Instead, I'll just fast-forward to the point where I straighten things up with my BC contact and they're about to issue the remaining fund and make OP whole.

And when I'm about to reach OP, that's when I realized that he slipped. He gave me a wrong info, he gave me an undeniable proof of multi-acc, of which unfortunately I can't share here as I still have to respect OP's privacy. So instead of reaching him, I reached my contact again, to tell them to stop the wheel that's just back into motion after weeks being still.

And the refund will not happen.

Why? Because OP break the rule and have multi-acc. Proof of it? I can't give right now, but will gladly provide upon OP's permission to share into public what he wrote to me in one of his PM.

Anyway, BC investigated and found more accounts being connected, not just two. So OP, say good bye to your other accounts too. They'll block it, if they haven't already as I wrote this post.

I believe, with this, OP's case can safely be marked as resolved. And here I am, feeling so stupid for chasing this on as many occasions as I can, while the glaring details of violation were sitting peacefully in my inbox. Don't feel bad for me, though.