Bitcoin Forum

I have been scammed for $12k USD by WE88.

https://bitcointalk.org/index.php?topic=5517846.0
https://bitcointalk.org/index.php?action=profile;u=3664779

I signed up from bitcointalk and asked if I could play from UK they said yes no problem.
I said I was unable to access one of their sportsbooks from my ip, they advised me to use a VPN.

My first withdraw of $400 was successful, my account was losing at that time.
Today I tried a withdraw of $4400 and they requested my ID, I sent them it instantly.


An hour later I'm told to contact live support, they tell me this:

Dear Customer,
Here is the final decisions by WE88 Management,
We regret to inform you that you are under blacklisted by WE88 due to your account "username" activity violated the general rules of gaming.

We will proceed to refund your last deposit of RM 8,707.20 and permanently terminate the account from now.

Effective : 01/02/25

Good luck elsewhere. If you have any questions, please contact us via email.
Email: support@we88.com

Gentle Remind :
If we figure out there's another new account got the same activities we will proceed to blacklist the account and forfeit all the funds from the account without any notice.

Best Regards
WE88 Management.

--------------------------------------------------------------------------------------------------------

Obviously I've not broken any rules, my bets were mainly placed on NBA and esports, some europe basket, some football. I am unable to get my bet history as when I attempt to load into a sportsbook it says the following:


Sorry, there might be some problem with your account. Please contact customer service!

They also removed the live chat button instantly after the big message above, so I have no contact with them anymore.

I knew this book would be too good to be true, so many of these asian sites with weak odds are huge scammers on the sportsbetting side. Well don't play here!

Could you please share some screenshots of this conversation? We need solid evidence so the community can fairly judge your concerns. If you can present all the necessary proof that their support actually allowed you to gamble, then it's only fair that they treat you right even when you score big wins.

IMO, refunding only your deposits isn't enough. The moment they stop serving you, they should return your entire balance, including your winnings. That way, you'll be compensated for every penny you've earned while using their service.

This isn't the conversation I had at the time, but I just went on live support and asked again.

In my first conversation they did not mention the malaysian phone number, I completed my first withdraw without it and they never asked for it on my account.

https://i.gyazo.com/b143e208146e1eeaab203350e773e95a.png

https://i.gyazo.com/422c6ba1a5c4d1fb796821ff19a690ff.png

Also they are offering to literally refund 1 deposit out of many, I think I've deposited close to 25-30k myr ($6k us). All these asia sites just have a horrible reputation for scamming sports bettors, I doubt I'm even going to get the refund.

Hello,

Sorry to hear that, please message me your account detail

I messaged you my username

---

I have not received any contact back from WE88 on here, but they emailed me the exact same big message.

[moderator's note: consecutive posts merged]

It has only been 4 hours until 48 hours have passed, and yet I have now sent a message to @WE88 Official urging them to follow up on your complaint as soon as possible.

I informed them that you sent them your username on WE88 via forum messages and hope they review your account and activities properly. According to the screenshots you provided, there is no issue with using a VPN, as their customer support has confirmed that. Therefore, I hope they will try to assist you fairly in refunding your deposits in full and withdrawing your earnings.

Thank you very much for the help!

OP, though I frowned upon some element of the casino's site, like the absence of ToS page and how their licenses are basically just placeholders, I believe your situation here was their provider that flagged you.

If my list, notes, and memory serves me correctly, you were previously flagged by a provider of Rainbet, where you also made it known to public that you're limited by every site on UK, I guess it's not too much of a reach to assume some of the providers who supplied those UK site also provide games to this site [or Rainbet]. Thus, this situation.

Rainbet is betby, WE88 does not use betby sports betting solutions.

Not trying to corner you here, but rather to find a better understanding. Ok, noted that Rainbet is with betby, that was not used by WE88, but what about other providers that restrict you from all of the UK site? Did any happen to provide to WE88 and you happened to place a bet with these providers?

None of the UK sites use the same providers at this asia site, its all very different.
Someone else posted they got the same message as me, so probably just best to wait for WE88 to reply (if they ever do).

5 days after WE88 Official replied to this thread and I'm still yet to receive any contact back from them.

It has now been a week and they have made no attempts at making contact after replying to this thread.

Maybe @WE88 Official should come out and tell us exactly which terms and conditions were breached, at least for the sake of third parties here. A generic reply like "We regret to inform you that you are under blacklisted by WE88 due to your account "username" activity violated the general rules of gaming." doesn't make sense.

How do we know who is lying and who is not?

Also, the official account has been offline for a while now, not sure when they will be back here. OP I would say you try casino guru, but it seems they don't resolve sports betting related cases

Yeah casino guru seems like a dead end, just have to wait and hopefully they reply.

No matter where you file a complaint they won't respond.these crooks from this provider work according to one scheme. the provider closes the account when he feels like it and that's it.they don't care about anything.

Looks like that is what is going on, just want to make sure no one else signs up.

https://forums.asianbookie.com/viewtopics.cfm?Forum=46
seem to be active on this forum

You need to at least get a supporting evidence that your claim has some merit like a support from Casinoguru or Askgambler telling that We88 decision is wrong before you warn user here to not sign up.

It’s unfair for the casino if they are really telling the truth about your account involved in ToS violation.

For the meantime, I will watch this thread closely and update us so that we can warn user about We88 risk through negative trust and flag.

They don't support sports betting on those sites, only casino.

I think you can at least try, given what they accuse you of violating [if I get that correctly] is a multiple account. Try to tell CG that and ask them to review the evidence [that they'll ask from the casino] of the connected account. Do not mention any if your sportsbetting activity, just that they accuse you of multi acc.

With some luck, they'll mediate the case and will not automatically reject it due to the betting nature.

Okay I have submitted a complaint, thanks!

Good day, everyone. My apologies for the late response, as I was waiting for details from the sports bet provider(s).

For the account in question:
1. The player was detected engaging in robot betting.
2. The player used software to log in to the site.
3. These statuses have been confirmed by the sports provider.

Therefore, the final verdict is to void the bet and close the account in question. However, the last deposit is refundable.

Can you please share the part of your ToS which using this kind of software to bet is not allowed? AFAIK this is just an automated betting that doesn’t increase the chance of winning of players.

It’s my first time to witness such tools on betting so please explain to us what’s the danger on your side if player use this tool on their bet?

I used no sort of bots or software in my betting, I have no idea how to prove otherwise.
This feels like something I have no way to defend myself against, like what proof do you have of this?

I'm trying to think how I prove my innocence in this claim.
Firstly can you post all my bets publicly so people can see that they are not likely to be 'robot bets', most were NBA or esports.
What software exactly did I use? So there is software out there that allows you to login to your WE88 site and you are able to detect this correct?
I did not place a high volume amount of bets either, can you please share the sports provider/s (there were 3) exact message to you?

I only ever logged in via chrome browser, if I was using some sort of software it would probably show a login that was not through google chrome correct?
How exactly has the sports provider come to the conclusion that I was engaging in robot betting?

---

I would also like to add, that I have been betting for many years sucessfully.
I have never ever heard of anyone using robots or bots to auto bet or seen any sort of software that logs into a site.

The closest thing would be a site like surebets.com which shows EV betting opportunities, or a betting model which is just game data that gives you predicitions.

They have just spent a week thinking of any excuse to not pay my winnings.

[moderator's note: consecutive posts merged]

I don't see your complaint over there. I only see two complaints that were made over 4 months ago. Given the claims the we88 rep has made here regarding robot betting. We are members here can not confirm if what they said is true or not so you might need to engage with some trusted and independent mediator such as Casino guru.

Will they accept to looking into the matter given that you were betting? I don't know, but it's worth a shot. In case they cannot help you, they will give you links to platforms that handle betting related issues.

I submitted it yesterday, should I try again?

Nope, just wait. If I am not wrong, you got this information somewhere in between your complaint submission, that they'll need some time to read and get the case online for public. They probably simply was just reading the details of your case or perhaps it's on queue.

I will wait, thank you.

Nope, Casino Guru refusing or cannot handle any case from the sports betting sector. TBH, as usual, sports bet cases is always tricky cause how the detection methods come from the provider. They can store the member activity and alert other casinos, If you just do activity against them as long the casino using the same provider. Since WE88 are local casino, we can compare them with BK8. They have a similar policy, while most the time will lock the account (If they found out, your activity against the activity). Next, mostly the user will get refunded based on initial deposited.

---

You or other will ask, maybe casinos can share how they detect these things. I been here since few years, in every casino the casino all of them will never answer these question cause cause is part of their detecting system and user can bypass those for the loophole. I really mean, not just in WE88 but every casino who have sportbets will never share how the sportbet provider caught people are mostly against their term.

---

That's why, case sportbet is tricky unless case about casino. I playing on local site, that's why following some case to the casino.... BK8 having policy, refunded user (If user already win some, they can just refuns some portion or not send any refund if founded you already withdraw more than your initial deposit). I guess WE88 are doing refund as well.

So they have just make up a lie, locked my account so I cannot post my bet history, refunded a small amount of my deposits and there's pretty much nothing I can do about it?

Big lesson learnt, I will never try these asia bookmakers again.

I'm sharp and bet for a living but "bots and software" ... only people who don't win think these things actually EXIST and print you money.

These things do not exist, I have never seen any reputable site claim this. I've never seen such software or anyone successful using software in betting.

Not make or lie, but that's how those things around in sportbet. You can scroll up in these sub-board, and search case about sportbet not just BK8 their competitior local casino but other casino too like (Stake, duelbits or other). They will do the same things, they got alerted from the sportbet provider and mostly you play against the term or rules they are prohibited. You ask how, every casino will not gonna to answer.

---

The important thing, is what's the casino gonna do? It's the casino will lock the account, and not gonna send anythings. If lucky, usually user got refunded their deposit.... some casino just lock the account and the money without refunded anythings.

I do not believe they got alerted by sportbet provider, I think they made this reasoning up themselves.

Yes other sites get alerted stuff by their providers, but its usually about multi-account, things like this.

I've not seen a betting provider flag someone for apparently using a 'bot' to bet with.

Believe it or not, it's your decision and casino can also not believe with your story too. But that's how the sportsbet cases are mostly, even some experience or high ranking are kinda difficult for case sportbets. Casino Guru even refuses any Sportbet case. I still believe providers can alert each other casino, as long they using the same provider. Why ? even in landbase casino they can identified you with a camera (for the blackjack card counter) and alert the nearby casinos.

I take an example for Sportsbet case from other casinos, Sportbet.io: https://bitcointalk.org/index.php?topic=5527115.20 one of the famous one, make decision without further correspondence by answering to the user with list against the term & conditions. Here a case on BK8 casino: https://bitcointalk.org/index.php?topic=5505762.0 these casino focused on asia same as (WE88), they also refunded the user money and closed the account.

What is the relevance of those linked posts? none of this has to do with betting bots which is what they're accusing me of.

You're on a complete tangent about nothing I am speaking about, yes these sportsbooks can obviously do what they want in their little bubble and get away with scamming customers, no shit.

But long term they will have a horrible reputation among sports bettors, when they are making up such obvious lies and no one will want to play there.

Also when they are making up random things that is not even in their terms & conditions, which user coin_trader above asked them to reference.

Go have a look, it's not in their terms & conditions or on the sportsbooks t&cs they have playable through their platform.

https://www.safebettingsites.com/complaints/
https://www.top100bookmakers.com/contact-us/
https://www.bookmakersreview.com/sportsbook-complaint/
You can file a complaint but it makes no sense=they won't respond

Thanks but yeah they won't respond.

I will just keep posting that they scammed on their advertisement thread every couple weeks to deter sign ups.

It will take me 30 seconds every 14 days and lose them a bunch of business.

Still a scam don't sign up here, you will get paid out on casino probably (a long term losing game)
But if you try to actually win on sports they will just take your funds.

I don't see your case on CG yet, was it got rejected? Did you get any update or reply from CG about your submitted case?

I got rejected for sports betting

I see, let me send them a PM to address the matter as I have several things that I wondered myself.

---

WE88 Official, if you don't mind to inform us more and to clarify matters, what "robot betting" is this exactly? I can't see any rule in your ToS (https://archive.fo/sULI9) [I got the option to read in English from their site [as shown below] and tried to archive the page I read, but it somehow archived the Indonesian version] that prohibit any automated betting or any strategy betting. Besides, let's suppose the player use bot betting, what for? Perhaps it'll make sense if he played casino games, but he did sportbetting, so what logical reason do he need to do bot betting?

And for point number 2, may we know what software is this? Aside from that "robot", of course. Is it VPN? In that case, well... yeah, he used VPN, your live support instructed him to do so.

And point number three, it will be nice if you can tell us what statuses being confirmed by your provider, as the two points above rather invalid to be used as a counter-accusation against OP.

Last, it really worries me and if you can't address the points above, I really hope you can address this matter below, point 13, where you get your players to agree that you can ask for the photo of their front and back of their credit card, as if left unaddressed, I have a massive concern for anyone who play in your site with their monetary safety from credit card frauds.

https://talkimg.com/images/2025/02/23/qjYew.jpeg (https://talkimg.com/image/qjYew)
https://talkimg.com/images/2025/02/23/qjv13.jpeg (https://talkimg.com/image/qjv13)

I was actually thinking of trying out this Asian casino because their sports betting platform seems quite interesting.

But after reading the whole case here by the OP and We88's response to him , despite NONE of the things that they are accusing him of being written on their terms and conditions as holydarkness points out , it feels like the casino shouldn't be approached by anyone that values their money in some way.

I hope this situation gets resolved and the OP gets his money ( deposit + winnings of course ).

I did an oversight, I forgot to write them a PM inviting them to address the ToS matter after I made that post and only sent them about a couple of hours ago when I realized the entry to write them a PM is not crossed yet in my notebook. Hopefully they'll address that, as well as addressing OP's case and bring us to a better outcome