Bitcoin Forum

After my unfortunate experience with Stake.com, I began searching for a crypto casino where I would be allowed to play.
At that time, I was unaware that no crypto casino holds a valid license to operate in Switzerland.

*----
Link 1: (https://backend.esbk.admin.ch/fileservice/sdweb-docs-prod-esbkadminch-files/files/2025/02/20/244394cd-2849-449e-9811-589798215744.pdf)

-   Roobet added to the blocked websites from ESBK as of 29.11.2022

Link 2: (https://blocklist.gespa.ch/gespa_blocklist_20250204.pdf)

-   Roobet added to the blocked websites from GESPA as of 04.02.2025
----*

This lack of awareness led me to Roobet, a platform I found through forums and sites promoting them and as them being the direct concurrent of Stake.com, I was interested.
Their offerings and loyalty program seemed appealing, so I registered my first account, "edondoko".

Link 3: (https://ibb.co/zTKbynFZ)

-   Proof of Account Information “edondoko”

Initially, my experience was just like any other player’s—winning, losing, and getting drawn into the VIP and loyalty program discussions.
A fellow player in the chat speculated that verification of KYC 3 was a requirement for eligibility. Seeking clarity, I asked in Roobet’s Public chat whether players from Switzerland are allowed or if there are any players from Switzerland.
A moderator, @SofieDonut, reassured me that Switzerland was not listed in their Terms of Service (ToS) as a restricted jurisdiction so she said it should be allowed but I should ask support.
Support later confirmed the same. So I decided to send in my Swiss ID and a official Military Document from the Swiss government to provide verification for Level 3.
Well like half an hour later they accepted the documents and my account “edondoko” was fully verified except the proof of income part.
Feeling assured, I played for a while and pursued VIP access. Frustrated by the lack of response, I voiced my concerns in chat about how it’s possible people that wager and lose whole less than me are able to get benefits from loyalty/VIP while I can’t.
That’s when an affiliate from the streamer Rydurz reached out to me, presenting an enticing affiliate program under his referral code. Believing in its benefits, I created a second account, "dokoedon," using the exact same KYC Details.

Link 4 & 5:

(EDITED OUT TO AVOID DOXING MYSELF)
(https://ibb.co/mVknkbcs)
-   Proof of Account Information & KYC Details “dokoedon”

Roobet once again verified me without issue. The platform’s ToS were ambiguous, and both support and moderators as Rydurz his team reassured me that multiple accounts were permitted.
I wagered substantial amounts on both accounts, only receiving a $250 top-up from Rydurz as opposed to the 2 thousand I would have received under my old referrer. Eventually, I decided to return to my first account.
After a significant loss, I reached out to support to request if it’s possible to block the account from gambling by putting it in withdraw mode without a full ban. To my shock, Roobet permanently disabled my account, citing gambling problems.
While protecting problem gamblers is commendable, my request was for withdraw mode, not a total lockout or ban. Their decision is apparently not reversible so I lost out on all bonuses I had in that account -> approx. around 150$ including Vault, Weekly, Monthly and Rakeback.

So after this happened I just continued to play on the second account, being not understanded by Support, I didn’t want to ask the same on the second account just to get nuked again and loosing my Bonuses like Vault etc.
So after some while the gambling got out of hand obviously and this is where I got the extra tipout from the code I was on. While this did help me it was basically nothing in comparison to my losses and in comparison, what I would’ve gotten on the old account.
After discussing my situation with a friend, I was informed of a crucial legal oversight: According to Swiss gambling laws (Geldspielgesetz, see link above), it is illegal for foreign casinos to operate in Switzerland without a government license.

REMINDER: At this point is where I decided to create the Thread about Stake.com because up until this point I didn’t know I could actually legally enforce actions that either deem the money confiscated in a criminal lawsuit against them for not adhering to laws set by Switzerland or/and actually claim it by a civil lawsuit against them.

While Stake actually has KYC 2 Mandatory implanted as of IIRC January 2025 and can actually cite their ToS stating Switzerland is not permitted, Roobet is completely something else.
Despite Roobet’s repeated assurances that they were permitted to offer services, this was not the case as you probably know by now. At that moment, I realized that I had unknowingly played in a legally unauthorized environment AGAIN.
Even after my first account was banned, Roobet allowed me to continue gambling on my second account despite identical KYC details—a clear violation of responsible gaming practices.
My numerous attempts to resolve the issue with Roobet directly, as well as through Casinomeister, CasinoGuru, and AskGamblers, were met with silence or rejection.

To this day, Roobet has neither acknowledged nor updated their ToS to reflect Switzerland as a restricted country.
This raises serious concerns about their operations in other jurisdictions where they may also be misleading and basically scamming players by involving them in a illegal gambling offer.

Key Takeaways for Swiss Players:

1.   Roobet knowingly operates in Switzerland despite the country’s strict licensing laws.
2.   They allow players to register multiple accounts under the same KYC details, without enforcing bans across multiple accounts, bypassing responsible gambling protections.
3.   Despite clear legal violations and multiple reminders by me, they refuse to update their ToS to reflect restricted territories.

For those considering playing at Roobet, I strongly urge you not to. My experience serves as a warning: Always do your due diligence before depositing funds, no matter how reassuring a platform’s representatives may seem.
The way they are working right now is HIGHLY dangerous. I mean there is no assurance that you can trust them. They basically lied me into playing there.
________________________________________

I am sharing my story in the hope that it prevents others from falling into the same trap, getting heard and getting my losses back that were gained illegally by Roobet.

According to Swiss law, any money gained from a non-legally binding contract is illegal and is not truthfully theirs, which they are obligated to return.
I remind you, this is not like my Stake.com experience, in which they, as soon as they saw my Swiss ID, blocked my account and set it to withdrawal mode only.

They literally lured me into gambling on their platform knowing I had enough money to burn in a considerable amount of period and if I would’ve won big in terms of 100k plus they would’ve cited their ToS and locked me out of funds.
They lately closed my second account too for unknown reasons. Probably to secure themselves that they did comply with regulations which they obviously did not.

I hereby encourage any player that even thought about using this platform to play, to not do so.

Would you trust a casino which basically encourages self-excluded or restricted players to gamble and lose/win money to just cite their ToS when wanting a refund/confiscating the account because of the potential winnings I could’ve made.

Well I would not and that’s why I only play at casinos officially licensed by Swiss Government right now ,low and behold after playing for 1 month I’m already up 8K as of now with a deposit of around 1K in 200-300 increments.

I don’t wanna even comment on the Fairness side of the games they have since that is most definitely out of my reach and don’t have any proof whatsoever but I’m pretty sure they turn down RTP for profitable players.
I’m not the only one, open Roobet.com and read the chat for about 30 minutes, you’ll see even the higher players basically say the same.

My net losses on the first account should be around 30-40k based on my memory. The second account around 5-15k I don’t really know that. At the time of my “self-exclusion” I’ve still was able to play and lose at this casino which most definitely is a fuckup by their automated system.

I wonder how it’s possible for a casino which has million in bets and profit daily can’t make a automated system work by just scanning by names/addresses.

My account has literally almost the same name, you can’t tell me they fucked up because of human error or something.

Now for the guys who want to post its your fault blablabla, sure at some degree yes, just like in the Stake case yes. I accept that I was dumb enough to trust some random ass mod, support member who is probably a bot anyways to assure me they are allowed to offer services to me. Based on their response they can form a legal binding contract with me but this is not the case. From the Moment I registered, to the moment my second account got closed. ALL the money lost/gained is bound to be returned. They even say in their ToS that they would sue you if you misuse the System and I’m pretty sure if I won big, they would’ve closed my account based on this assumption even if the win was legit.

Roobet clearly violated Swiss Laws. Gambling Laws as also their Operating license rules, which by now every single soul in this forum knows Curacao is just a shady business.

I want my money back Roobet.

Here’s some more proof:

Chat with Roobet Support Nina:
https://ibb.co/Lh8p5BBd
https://ibb.co/nNtMd8pf

new support mod joined after this:
https://ibb.co/8nXRz9pH
https://ibb.co/Ps8DYmTc
https://ibb.co/4n8Bpg66

I mean guys, come on. Just read this and tell me this is actually someone with atleast two functioning braincells as its obvious its either a bot or a real dude copying answers from a factsheet for employees somewhere. I just told them they are on a blocked list from GESPA and they tell me they must be compliant with law and regulations lmao
--Notice: this chat logs are from a friends account, ALSO with Swiss KYC details if that matters to anyone.

Roobet you fucked up big time, theres another thread already in which a user got a similar case but more focused on the self-exclusion part. Please chime in here and let me know what you think.

I offered them a 80% settlement on my net losses and even willing to sign a NDA but it didn’t even came so far to talk at anyone at Roobet as per their emails, they refer to their ToS or the last link you see above.

This just screams unprofessionalism on the highest kind of level.

Thanks for reading.

Here we go again, how pathetic are you honestly? First you cry and complain about stake and as I predicted now you do the same shit with a new place, that's actually rdidiculous.
Instead of blaming others you should invest the money your government gives you to support yourself (and not to gamble with it) to seek some professional help.
"Losses refunded" and "lured me in to gamble", hahaha. What a fun little bs you are posting here! Get in line with the 2 blackjack playing fools that try to extort casinos as their job.

Sometimes we complain a lot and never mind on whether we are not left with some loopholes over what we are facing, because for an gambling casino to acted in any way, then you must have be found cheating or going against their rule, or do we actually want them to go bankrupt when they have no security measures to detect on various attempt to override their networks, Roobet is know for many years as a reputable gambling casino, if you have any issue, try and contact their representative and also wait for more solution over your problem before accusation.

Wow, you’re actually so fucking braindead it’s unreal. How about you actually read the damn post and address my allegations instead of spewing bullshit like a 12-year-old hentai addict?

If you’re gonna reply, at least bring something useful to the thread instead of just running your mouth. Not once in any of your replies have you actually countered my points or disproven anything I’ve said. There’s literal proof they lured me into gambling—check the damn screenshot, lil bro, or are you too scared to click a link?

Stop harassing me and either contribute something meaningful or fuck off. :-*

Yeah, you mean you are a victim of circumstances and being forced by them you couldn't do anything, so you are not to blame. I've heard that story too many times.

If you are a Swiss citizen, you have to know the laws of your country, and if you don't know them it's your problem, because you are subject to them anyway. In order to offer gambling services, operators need a license from The Swiss Federal Gaming Board (“SFGB”), based on the Money Gaming Act (“MGA”). (https://iclg.com/practice-areas/gambling-laws-and-regulations/switzerland) None of the cryptocurrency casinos have one.

I've already tried that multiple times. I even reached out to the Rydurz Team hoping to get a direct contact at Roobet, but to this day, I haven't received a single response.

I just want to speak with a real, responsive person who actually handles cases like this at Roobet—someone who can actually address the issue instead of just giving the same copy-paste responses. But for months, the only reply I've gotten is the one in the chat log with their support.

https://ibb.co/8DF1vscS

You say, "Roobet has been known for years as a reputable gambling casino."

Well, why do you think I made this post? Do you seriously believe it's acceptable for such a "reputable" casino to blatantly violate licensing rules and allow players from restricted jurisdictions?

With the proof I have, I could simply forward everything to the ESBK in Switzerland, and they would launch a criminal case against Roobet, seizing any deposits as illegal earnings. Imagine the damage to their reputation when they’re actively being sued for offering illegal gambling services.

Here’s the ESBK’s official response, confirming that any funds gained in violation of the GSG (Swiss Gambling Act) are considered illegal and must be returned under Art. 70 f. StGB:

Strafanzeige (Criminal Complaint) (translated)
If you wish to file a criminal complaint with the ESBK, you may submit the necessary evidence. The ESBK applies the Federal Act on Administrative Criminal Law (VStrR) to prosecute illegally operated casino games. Under this law, private individuals are never considered victims with a right to claim back gambling stakes. In Switzerland, any wagers placed in connection with illegal gambling activities are considered illicit funds. Since the casino financially benefited from violating the Gambling Act, these earnings are deemed illegal and must be confiscated under Art. 70 f. StGB.

After that, I could also file a civil lawsuit with the reason of illegally gained funds in terms of unjust enrichment of the casino (Art.62 OR) and the ongoing or concluded criminal case would serve as more than enough proof for a judge to rule in my favor.

And keep in mind—this wouldn't just affect my case. They wouldn’t just review my account but every account from Switzerland.

This isn’t about trying to get back 40-50K in losses. If Roobet keeps ignoring this and sticking to their copy-paste protocol, I’ll make sure the authorities have everything they need to hold them accountable—not just for what they’ve done to me, but to every Swiss player they've illegally accepted.

Oh wow, another "you should’ve known better" take—how original.

I never claimed I’m not responsible for my own actions, but you’re completely missing the point. The issue isn’t whether I had every legal detail memorized at the time (which I didn’t—that’s exactly why I asked support and verified myself to KYC 3 to avoid the same situation that happened with Stake.com). The real problem is that Roobet knowingly violated the law by allowing Swiss players in the first place. They’re the ones operating illegally and even admitting to it, and that’s what actually matters.

Your argument boils down to "You should have just magically known Roobet was breaking the law and avoided them yourself." That’s not how liability works. If a casino knowingly accepts players from restricted regions, they are the ones in violation of Swiss law, not the players. In fact, under the Swiss Money Gaming Act (MGA) and Art. 70 f. StGB, any money a casino earns from illegal operations is considered illicit and must be returned.

So no, this isn’t some sob story about "being a helpless victim." It’s about holding a company accountable for knowingly operating outside the law, because they’re the ones who should have followed it.

If I can’t get back the money they took from me illegally, then I’ll make sure they don’t get to keep it either. And it won’t just be my money on the line—once the authorities step in, every wager from Swiss players will be investigated and confiscated. Roobet won’t just lose what they took from me; they’ll lose everything they’ve illegally profited from in Switzerland.

Well, I don't know in detail how it works in Switzerland but in general both of you are breaking the law.


What about Swiss players making money in those sites? It seems to me that if you were able to withdraw a lot of money in cryptocurrencies from your casino winnings you wouldn't have said anything to the Swiss authorities.


Yes but in that case the best thing you can do is to take the legal route, in this forum I doubt very much that you will get anything.

Unreal.

What happened to your lawsuit against Stake?

So if you were from any other country (excuse me, any country that didn't expressly forbid online gambling), you would have just accepted your losses and moved on, right? But because you are from Switzerland, you feel entitled to get back your losses since you discovered (after the fact) that online gambling was illegal there.

The solution is for you to stop gambling. That is the best way to ensure that you won't lose any more money.


An "NDA" over that? Actually it screams extortion attempt, TBH.

Bro, I get it—yeah, I should’ve known better, but let’s not act like this is some simple "both sides broke the law" situation. A single player messing up isn’t the same as a billion-dollar company knowingly operating in a restricted market and then acting clueless when they get called out.

Let’s be real: If I had withdrawn a ton of money without issues, I probably wouldn’t have reported it. Why would I? They told me I was allowed to play, I was fully verified up to KYC Level 3—so what was supposed to be wrong? At the time, I wasn’t as informed about Swiss gambling laws, but even then, Roobet could've still sued for the money anyway due to a lack of a legally binding contract.

Now imagine this scenario:

Roobet tells me I’m allowed to play.

I verify myself to KYC Level 3.

I deposit $100.

I win $150,000 from a jackpot or something.

I try to cash it out.

Roobet blocks my account, citing "Breach of ToS" or some vague excuse about closing accounts at their discretion.

I get pissed and start posting my case everywhere online.

Now, do you think Roobet would give me the same half-assed answers they’re giving me now? No shot. They’d immediately try to make an offer to keep their reputation clean. There’s even a case here in this forum where a guy had a similar issue, and they offered him a refund of his net losses on his third account (with an NDA attached, of course). He didn’t accept it, but that was his choice. I even posted my case on CasinoGuru, just like he did. Still waiting on approval tho.

And yeah, I know there are cases where Swiss players had to return money to German casinos after being sued. Roobet could have done the same at any point when I was in net profit (not that it lasted long, haha). But now that I’m at a net loss, what are they gonna sue me for? Defamation? LOL, go ahead and try.

The real issue here is compliance. Roobet updated their ToS on 02.01.2025, but Switzerland still isn’t mentioned. They tell people they’re allowed, take their money, and then throw them under the bus when it suits them. That’s not a “you should’ve read the ToS” issue—that’s straight-up fraud.

I will take legal action—I’ve got the time for it. But before wasting my time and theirs, why not just reach an agreement? The real problem is, I can’t get in touch with anyone at Roobet who actually gives a damn. If they had just handled this properly—like Stake.com did when I sent in my documents—this post wouldn’t even exist. But Roobet? Come on, anyone looking at the proof can see the casino is in the wrong.

Appreciate the advice and criticism, especially since you kept it respectful.

Just to clear things up—I don’t have a gambling problem. Should I stop? Maybe, but for now, I can control it, and I’m happy playing at Swiss casinos. They offer pretty much all the same games these crypto casinos do, so I don’t feel like I’m missing out.

The only reason I even joined Stake in the first place was for the slots, since they were basically nonexistent in Switzerland at the time. And yeah, in hindsight, maybe I should’ve never started gambling at all. I’m down around 170K lifetime, which obviously isn’t great, but at least I’ve never taken on debt or credit for it. I’ve got friends my age sitting on 40K in gambling debt from sports betting and casinos, so honestly, I’m in a better spot than most.

As for the "NDA," check out this post:

🔗 https://bitcointalk.org/index.php?topic=5520193.80

Thank god he didn’t sign that nonsense—now I’ve got something solid to reference. The guy literally got an NDA and an offer for a refund of his net losses on like his third account. Now, looking at the proof I have, don’t you think Roobet—or at least whoever handled that case—would take a second to actually review mine and at least consider talking to me?

Well, guess we’ll never know. -Kanye West

You have to apply some logic into your actions.

You entered a website. Said website didn't give a shit about your country's laws. ok...



Then you lost money on that website. AFTER the fact, you ask for website to give you back the money because they didn't give a shit about your country's laws?


Why gamble in the first place? If you want the protection of your country's law to the full extent, it should be your responsibility to seek out platforms that are compliant. At all times you're free to seek out information from resources of the local authorities and even send them questions.

Out of many complaints I've seen here this one is one of the more unreasonable.
To say "I shouldn't have been allowed to gamble in the first place" is an excuse that can hold some ground only if a platform is withholding your withdrawals or perhaps your winnings. You can't ask for all of your losses back based on this. It makes no sense.
For all Roobet cares, they're a web-only casino. It's your responsibility to follow your own country's laws instead of an international opperation to follow every single country's laws.  
EDIT:

I found a list of all the sites blocked by swiss authorities:
https://www.gespa.ch/en/fighting-illegal-gambling/access-blocking

Guess what, roobet.com is included in their list. So it was you who broke your own country's laws in the first place.

Bruh, you clearly didn’t read my post properly—like most people who just skim, see "I shouldn’t have been allowed" and jump straight to calling me out.

First off, that link you "found"? Already in the OP (Link 2 to be exact). So congrats on discovering something I already mentioned.

Now let’s break down your logic real quick:

"The only valid excuse is if they withheld your winnings"
You seriously think that’s the only valid case? Bro, they legally can’t even pay out winnings—that’s the whole point. If I had won big, Roobet would’ve either:

Denied the payout citing Swiss laws (which proves they acknowledge the restriction when it suits them).

Paid out and then sued me or forced a return of funds once authorities got involved.

I already explained this in a hypothetical case above. If a wager comes from an illegal operation, the winnings themselves are legally void and would be confiscated in any criminal case in Switzerland. So no, the issue isn’t just about withdrawing winnings—it’s about Roobet knowingly operating where they aren’t supposed to and profiting off players they legally shouldn't even be accepting.

"It’s your responsibility to follow your country’s laws"
Yeah, and it’s also Roobet’s legal responsibility to NOT ALLOW Swiss players in the first place. A properly licensed casino is required to comply with local gambling laws. Stake, for example, blocked my account the moment they saw my Swiss ID—that’s how a compliant casino operates. Roobet did jack shit. Instead, they let me register, verify up to KYC Level 3, play, and lose thousands before suddenly deciding to care.

"Roobet is a web-only casino, they don’t have to follow every country's laws"
That’s straight-up false. They’re not some shady back-alley scam site with 100 players—they’re a billion-dollar company with full licensing obligations. They do have to follow laws, and their own licensing terms state that they must not accept players from restricted countries. Yet they did.

"This case is unreasonable"
Nah, what’s actually unreasonable is thinking a massive, licensed casino can just ignore compliance when it benefits them, then use legal loopholes when it doesn’t. If my case is "unreasonable," then so is every gambling regulation ever enforced.

At the end of the day, this isn’t about me crying over losses—it’s about a licensed casino violating their own compliance rules. And that’s something they should be held accountable for, not just the players they exploit.

So tell me again how this is "unreasonable"? Nah, unbelievable is the better word here.

Bro, stop crying. You won't be able to do anything.
It is your responsibility to know your country's rules. Even if the casino does not follow your country's rules, you have to follow them. Gambling is banned in my country, but most of the casinos online accept players from my country. So what? It is my responsibility to follow the rules. This is nothing new. We see similar cases every other month. Someone from a restricted country makes a deposit and loses and cries, saying they should get a refund. Well, this is just an attempt to milk the casino. You wouldn't be there if you had won something. Cry more!

Well, go ahead and link me all these so-called "cases" you claim happen "every other month"—but with actual proof that the casino was in the wrong like I have AND with a big casino like Roobet. I’ll wait.

There’s literally a similar case with the same casino, except that guy didn’t sign the NDA. His issue was more about a self-exclusion breach than the restricted territory thing, but it’s still relevant here. Why? Because after banning my first account, they should’ve never allowed me to play on the second one—which they knew about.

You seriously think their "security system" didn’t catch that my second account had the same KYC details, same name, just reversed ("edondoko" → "dokoedon")? Now both accounts are banned—so what was the reason for banning the second one? Either their security system is a joke, or they let me lose more before shutting me down. Human error might be a factor here, but the casino should own up to it.

Holydarkness should chime in and send this thread to his contacts. Maybe I’ll get an actual reply from Roobet—or at least from him—about their final answer. This isn’t just for my clarification, but for everyone else to understand why the casino let this screw-up happen. I want an answer as to why it happened and what they’re going to do about it.

Your point makes no sense. Like I said, if I can’t have the money or at least some of it, I’ll make sure they can’t keep it either. Simple as that.

Nah man, you're not in a better spot than most. You're here trying to use a technicality to get back money that you lost at an online casino fair and square. I appreciate your honesty, but it seems like you have a serious gambling problem. I would just stop altogether. You should find a more productive hobby, it will be a more fulfilling use of your time on this planet.


No, because they know you have no legal recourse.


It's not a screw-up by Roobet -- its a screw-up by you. Nobody held a gun to your head and forced you to lose thousands of dollars on slots. The sooner you accept responsibility for your own actions, the sooner you can move on with your life.

I have two solid legal grounds in Switzerland to rely on. The second one even applies internationally, and it’s applicable to anyone—person, company, even terrorist groups.

1.Unjustified Enrichment through a Void Contract
-Roobet offered services in Switzerland illegally, due to their lack of the necessary license. I was able to register, deposit, play, win, lose, and withdraw without issue, which should never have been allowed. Every single deposit, withdrawal, and even net wager is subject to be returned in a civil lawsuit
 for unjust enrichment. This is clear as day under Swiss law. (Ungerechtfertigte Bereicherung)

2.Violation of the Swiss Administrative Criminal Law
-According to Swiss law, any wagers made at an illegal casino are considered funds linked to criminal activity. This is due to the fact that the casino profited from illegal operations by accepting those wagers. According to Article 70 f. of the Swiss Penal Code (StGB), these illegal wagers are to be
 confiscated by the government, not returned to me—but confiscated. So my wagers are illegal and the casino’s financial gains from those wagers are considered illicit income that must be seized.

So like I said, it’s either I get the money back, or none of us do. Simple as that.

At this point, it doesn't matter whether anyone supports me or not. I lose nothing but time, but they lose money and reputation—so honestly, I couldn't care less if you're on my side or not.

Here's the problem: you are the one breaking your own country's laws here; not Roobet. Switzerland has absolutely no jurisdiction over Roobet, but they do over you. If anyone is going to get in trouble, its you and/or your internet services provider for not blocking access to Roobet (although I'm guessing you were accessing it via VPN as you were with Stake).

Your government goes out of their way to blacklist every online casino there is... You knew about this which is why you used a VPN in the first place. Then only after you lost did you concoct a scheme to get your money back; not once but twice now. If it didn't work the first time, what makes you think it will work a second?


Because your case is spurious, they lose neither.

Holydarkness what?

I believe that "should" in your sentence refers to a polite request, like "I will appreciate holydarkness's insight and attempt to reach Roobet" instead of a demand like, "holydarkness have to reach Roobet to address my issue"?

Exactly that. So sick of people coming to this forum blaming casinos while they know damn sure that they were not supposed to play on that site. If he had won there would not be any problem. But no, he bet on the wrong horse so to speak and his last resort is blaming the casino and requesting a refund. This nonsense won't work though, unlucky again. First stake, now roobet, anyone taking bets which casino will be blamed next?

Hey, I get it! Sorry if I came off a bit harsh with my request. My intention was more of a polite push for you to share your insight and maybe reach out to Roobet, rather than making it sound like a demand. I’m just trying to understand things better, and I appreciate any help.

By the way, my English isn’t perfect either—I’m using AI to translate my responses from german, and sometimes it might mess with the logic or grammar a bit. Thanks for your patience!

It's amazing how you keep coming back to blame me for everything. You seem to think I was fully aware of the casino being blacklisted, but that’s just not true. I only discovered Roobet after I got blocked at Stake, and at that point, I was looking for a crypto casino that I thought was legitimate for Swiss players. I had no idea about the Geldspielgesetz, and if Roobet had clearly stated that it was not allowed or had blocked my account or just wouldn‘t accept my Documents, I wouldn't have played there following the block from Stake.

It seems like you're more interested in attacking me than actually understanding the situation. The focus shouldn’t be solely on me; Roobet gave misleading information when I asked if I could play there. I trusted their response, but it turns out they straight up lied. Very sad to see for such a big casino.

You’ve been attempting to shift the blame onto me instead of addressing the casino’s actions. If you think my case is so flawed, why not present evidence against it instead of just pointing fingers? If you can’t do that, maybe it’s time for you to step back and let others contribute who actually have relevant experience or similar cases to discuss.

Oh man, you really don’t know what you’re talking about, do you? Let me break it down real slow for you.

Switzerland absolutely has jurisdiction over Roobet.

Why? Because Roobet violated Swiss administrative criminal law (Verwaltungsstrafrecht) by operating without a valid license and offering services to Swiss residents, which is illegal under Swiss gambling laws. Swiss authorities (ESBK) have the legal right to pursue action against them.

It doesn’t matter if Roobet is based in Curacao, on a pirate ship, or on the damn moon. The moment they illegally offer services in Switzerland, Swiss law applies. That’s how international law works.

Now, let’s address your nonsense about me "breaking the law."

You claim that I could be held accountable for playing there? Wrong. The GSG explicitly states that Swiss players are not committing a crime by gambling on an unlicensed platform. However, the money wagered is considered illegal, and as such, it can be confiscated by the ESBK.

Meaning? I can't be held accountable—but Roobet can.

If I had been at a net profit and they refused to withdraw my winnings, they would be legally allowed to under Swiss law. However, since they knowingly accepted my deposits and wagers despite being illegal in Switzerland, they profited unlawfully. At this point, I can inform the ESBK, and both my deposit and any winnings could be confiscated in a criminal lawsuit.

In other words: Roobet doesn’t get to keep the money—they lose it all.

Oh, but wait—you probably still think ESBK has "zero influence" over these casinos?

Then explain this:

📌 ESBK Email regarding my case with Stake:

https://ibb.co/FqNLj8DR

📌 Article about Stake Lawsuit:

https://www.swissinfo.ch/eng/swiss-made/f1-sauber-cleared-of-unauthorized-advertising-rules-swiss-commission/79738912#:~:text=The%20SFGB%20therefore%20initiated%20an,should%20generally%20be%20considered%20advertising

So they had enough influence to hit Stake with a criminal lawsuit but somehow can’t do the same to Roobet? 🤡 Lmao, what are you even on, lil bro?

This just proves my point that you, like many others (looking at you, AHOYABROUSE), didn’t actually read through the whole post—neither this one nor the other one about Stake.

Now, let’s talk about the actual issue.

Why aren’t you addressing any of my actual allegations?

❓ Why did Roobet claim they were legally allowed to operate in Switzerland?
❓ Where is their Swiss license proving that?
❓ If they don’t have a license, why did they lie to me?
❓ Why does Roobet accept Swiss players and even allow Swiss documents for KYC verification?

This isn’t just about me. This is about Roobet blatantly violating Swiss law and profiting from it.

Stake at least tried to cover their ass—Roobet? Not so much.

Stake legally distanced themselves from Swiss players (probably after their lawsuit) according to their Switzerland Customer Policy dated 01.01.2023. They assured the ESBK that from that date forward, Swiss players would be completely blocked from registering, wagering, and verifying their accounts.

Like I already pointed out in my Stake post, this still leaves a question unanswered:

❓ Why wasn’t my account blocked as of 01.01.2023 given the KYC1-Details from Switzerland?

My evidence has already been sent to the ESBK, and I'm waiting for their response. But regardless of what happens there, Roobet is still completely exposed because they didn’t even bother trying to comply with Swiss law.

If you still think there’s no legal ground for this, just stop contributing to this post. Seriously.

I appreciate any actual discussion, but if you don’t know what you’re talking about, then don’t act like you do.

And if you think you do know, then back it up with real proof—not just your personal opinion. Thanks.

Roobet provided me with account documents in response to my GDPR request.

Here’s proof that my details are identical on both accounts:

First Account (CSV from Roobet's email): https://ibb.co/1Y0HzkB8

Second Account (Screenshot from when the account was still active): https://ibb.co/Q31qhjPZ

A casino cannot obtain a license from all over the world. I believe most countries have a gambling regulatory authority if gambling is legal in that country. Is is their job to contact the casino and let them know to obtain the license. If a casino do not obtain it, the country's law should block that casino so people from that country cannot access that website anymore.

How many cases did you see against casinos for operating illegally in some specific region? Especially when it comes to online casinos. An online platform is worldwide. Everyone from every country can access the website unless there is some regulations. So, it is your country that allowed you to play or it is you who violated the rules by playing there.

to what extent, if I may ask? Given, if I understand correctly, they've been made aware of the situation and their stance is quite clear? Unless I understand it wrongly? You offered them an 80% refund and an NDA, so suffice to say they're aware of this situation?

It doesn't matter how you break it down: the fact is Switzerland will not take any action against Roobet. That's just not what they do. No matter how you twist whatever legal statutes in your favor, its not happening.


C'mon man. This is the first sentence of your article:


Its not even an investigation into Stake, its an investigation into an F1 team.


Its not a "criminal lawsuit" or any type of lawsuit. It was an investigation that concluded in the favor of the F1 team. You're basically now just spinning up lies to help your "case," which is nonexistent.


If I see you trying to get away with telling lies, I'm gonna call them out.

This whole thing is entirely ridiculous because there's no way you'd be crying about this if you had won. You're only here because you lost.


I'm trying to understand how this isn't just another example of a sore loser attempting to extort an online casino.

Just laughable. This guy is so broke, he goes to all lengths to somehow get his money back. Also posting back to back to back to back is against forum rules.
Anyway, another entertaining thread, as usual from people like him. What's also interesting is the fact that he has the same nonsense writing style as blackyjacky and the other forum cancer spam clown, just this one supposedly is Swiss.  ::) Also this time he is not complaining about house edge but jurisdictions, hahaha. Just another clown giving us some good laughs, thanks for that.

Every single response I’ve gotten from Roobet has been nothing but protocol answers that don’t acknowledge my actual claims. Most responses completely avoid my allegations, redirect me to another email, and when I follow up with that email, it’s just redirect after redirect.

At no point have they actually taken this case seriously or given a answer as to why it happened

That’s why, @holydarkness, I asked if you could have your contacts take a real look at this situation. I want someone to actually look over this and I'm probably not the only one.

And let’s leave the refund discussion aside for a second—because even without that, there are way too many unanswered questions.

Here’s one of them:

I might send Roobet an email asking how it was possible that my first account got self-excluded just because I "mentioned" gambling problems in live support chat—
BUT my second account, with the exact same 8-letter name and identical KYC details, was left completely open for me to continue to play and lose a lot more.

By their own Terms of Service, that shouldn’t have happened.

So tell me, how do they explain this? Because in my opinion, that alone is a breach of their own rules.

I already said I’d take an 80% refund on net losses for my accounts and sign an NDA to never talk about this again. I would be willing if they offered me atleast the net-losses on the second account.
That’s a win-win for them, because they’d still keep everything from my first account (25-40k in losses, I don't know the exact losses).

But whether or not they accept it, they still "owe" me and others an actual response as to how and why this mess even happened in the first place.

I know I’m not the only one who wants answers.

--

Now, a final note for @nutildah and @ahoybrause:

I’m done replying to either of you. You’ve already made up your minds and clearly have zero interest in looking at this case objectively.

You can keep running in circles, finding ways to insult me instead of questioning the casino, but it’s not gonna change the facts.

I’m here to expose what Roobet actually did. You’re here to act like clowns.

So yeah, enjoy the circus. I won’t be part of it.

This is why Roobet will never give in to your demands:

https://roobet.com/terms-and-conditions
https://talkimg.com/images/2025/03/30/lkwdm.png

This is part of the terms & conditions you agreed to when registering your account.

It would have been worse if you made a lot of money and then your withdraw request was rejected on these grounds, but that's not what happened.

If any liability is to be found, it is on your ISP for allowing you to access Roobet, but this only applies if you weren't using a VPN to bypass restrictions (and I'm guessing you were using a VPN as you admitted you were with Stake).

So, like with your similar case with Stake, you'll need to hire a lawyer and file your own lawsuit if you truly want anything to be done. I doubt the Swiss government is going to intervene on your behalf:

https://www.swissinfo.ch/eng/various/illegal-online-casinos-on-the-rise-in-switzerland/87692154

Nevertheless, because I'm a nice guy, I've found a law firm that can help you get started with your lawsuit:

https://www.streichenberg.ch/en/articles/recovery-losses-illegal-online-casinos-switzerland

Good luck.

I already said I wouldn’t be responding to you anymore, but since this reply finally is somekind of informative and actually acknowledges some legal aspects, I’ll clarify one last thing.

You keep insisting that the ESBK has no legal ground to act, but that’s simply not true.

Yes, the ESBK can’t directly prosecute Roobet’s owners since they’re outside Switzerland—but that doesn’t mean they can’t take action. What they can do is launch a criminal lawsuit against the company itself for violating Swiss gambling laws.

They’ve done it before (Stake’s case, for example, which you partially got right but still misunderstood), and they can do it again.

Let me explain why.

The investigation into Sauber wasn’t just about them—it was about their sponsor, Stake. The ESBK investigated whether Stake was actively advertising to Swiss users, and the conclusion was that they weren’t—thanks to their internal Switzerland Customer Policy, which they strictly followed from 01.01.2023. This is why the investigation led to nowhere.

I actually believe this because the ESBK themselves confirmed it to me via email.

Now, had the ESBK found proof that Stake was actively advertising to Swiss players, then Sauber would’ve been fined up to 500K. And after that? A criminal lawsuit would’ve followed against Stake for violating the Verwaltungsstrafrecht—because advertising and offering services to Swiss players without a license is illegal.

Roobet, on the other hand? Did none of that.

They verified me, assured me I was allowed, and took my money.
And now, when it suits them, they want to suddenly enforce their ToS?

So whether Roobet likes it or not, if I send my proof to the ESBK, they will investigate.
They have to. It’s literally part of their job.

Now, about their T&Cs—yes, I technically breached them.
But come on, bro, who actually reads all that fine print before registering? I saw forum ads for allowed casinos in Switzerland and Roobet themselves saying they were allowed—I trusted that. That’s on me, sure, but that doesn’t change the fact that Roobet lied.

Forget about my demands for a second—realistically, they probably won’t fulfill them anyway.
But that’s not the point.

The point is, this is still a massive screw-up by the casino, and they owe answers.

Did you mention the second account when you ask for the first account to be locked? Or at least reaching them with your second one, to inform them that this too is your account and needs to be closed too? That's a rhetorical question, no need to answer that. I read the opening post carefully.

Well, for that question above, I don't think I need to reach the to get an answer, because I think I have an answer for that, based from an explanation I got for past experience with an almost similar case, about one account excluded and others aren't, although this is from different casino.

Basically, self exclusion doesn't work like magic like when one username being placed into exclusion, all of the alt-accounts will automatically lit in the casino's radar and inter-connected and got excluded altogether. On the opposite, when someone have more than one account and one got excluded while others don't, and the player didn't mention the account to the casino, it actually has a potential of creating a conflicting problem where the exclusion for future account failed to "bite in".

Simplified, their database has two entries, which contradict each other. One said this IP [and/or other points they use to identify a player] should be banned due to self exclusion, yet according to the same database, the IP is good to go, as it was not locked. In fact, that IP just played a baccarat three seconds ago.

The last four sentences are an extra explanation. The answer to your question was the first sentence on paragraph three; without the player telling the casino that they have other accounts prior to submitting one for exclusion, above scenario can happen.

You initially said it was a "lawsuit against Stake." That was false. Now you are modifying your interpretation of the article to make it more aligned with the reality of the situation.


That's right -- they didn't. They also didn't advertise to Swiss players.


You lost money so there is nothing for them to "enforce." They aren't withholding anything from you.


So do it then. You should also proceed with your first lawsuit against Stake. Right now it seems like you are just trying to extort money from Roobet.

We just see your nonsense for what it is. A desperate attempt to fix the mistake YOU made. Blackmailing and accusing casinos because YOU decided to play there and lose is not their fault. You are making up stories left and right, not only lying to the forum but also lying to yourself.

All that's left is basically: https://www.youtube.com/watch?v=9Deg7VrpHbM&pp=ygUVc3RvcCBpdCBnZXQgc29tZSBoZWxw

Maybe the wise words of goat can open your eyes, get help and leave this forum.

Okay, so based on both of you agreeing that I’m in the wrong and the casino is completely right, does that mean they should never have blocked my accounts? Am I understanding that correctly? Because from their perspective, they claim they’re allowed to offer services in Switzerland (what a joke, lol), so by that logic, shouldn’t I still have access to both of my accounts? Yet, they closed them. So what now?

Why did they close my first account when I never requested a self-exclusion?
I specifically asked if it was possible to block deposits and gambling on my account—without a self-exclusion—just making it withdraw-only. Not the same thing.

Why did they close my second account?
To this day, they haven’t provided a reason for the closure—and they probably never will. Why? Because according to ToS 6.4, they can close any account at their sole discretion.

So, even ignoring the whole licensing issue and the fact that I, as a Swiss player, technically wasn’t even supposed to be playing there—is this fair from the casino’s side?

While you say I have nothing to “collect” from Roobet, that’s just not true. The Vault, Weekly, and Monthly rewards on my first account alone would have totaled around $200 due to my losses. On my second account, it would’ve been around $20–50 in rewards. You might think it’s ridiculous to ask for that, but at the end of the day, it’s still money the casino just took from me.

I never asked for a self-exclusion or a full account ban—I even explicitly told them not to if it wasn’t possible. That’s exactly why I want a real Roobet representative to actually review the chat logs and tell me something different—or at the very least, explain on what basis my accounts were blocked.

Whether or not they fulfill my demands, this case still has far too many unanswered questions—and I fully intend to get them answered.

Noted about this. Let me try to ask them to explain why and how what happened to your account, happened. Certainly they will not share the log with me, but hopefully they'll want to share the result of their internal investigation.

Thank you very much!

Any update?

I have to be honest that at this point I lost track of [for not-so-reputable casino of which I don't have their direct contact] which casino is which and who and what, and who had the case against who, and who had I explained and who hadn't. But Roobet, I checked the last email with them, basically they requested every complainant to write to requests@roobet.com, as they can only discuss matters with the player, not me.

Thanks for your response. After reading it, I went ahead and emailed them at the address you mentioned.

It’s now been over two weeks without a single reply. That’s honestly unacceptable. At this point, it feels like they simply don’t care. I’m seriously considering reaching out to some larger YouTubers or streamers who might be able to bring broader public attention to this issue. If Roobet refuses to acknowledge me directly, then maybe exposure will push them to finally respond.

In the meantime, I’ll be contacting my lawyer to draft a formal letter as a last resort—either they respond, or we move forward with a civil lawsuit.

I’ll update this thread if I receive a response or mark it as resolved if the issue gets settled.

LOL, stop making a fool of yourself. All your "I played and lost but it's the casinos fault" threads are just so sad. You think any youtuber cares about a gambling addict that blames sites because he himself chose to play there?
Nobody will help you, only you can help yourself by stopping to gamble, stop your desperate blackmail nonsense and find some professional help. Ever since you registered here all you do is complain and making up excuses, shameful!

All you’ve done since I registered here is hijack my threads and throw insults. You’re entitled to your opinion, but it adds nothing constructive to the conversation. If you don’t have anything useful or respectful to contribute, please just refrain from replying to my posts going forward. I’m here to discuss the issue, not to entertain personal attacks or empty provocations.

Update: Still no reply from Roobet to any of my emails or contact forms. I’ve sent them a formal notice today, so now it’s just a waiting game to see if they finally respond. Can't believe they won't even tell the reason of account closures. Rewards of around 500$ open on both accounts btw.