Roobet.com | SELF-EXCLUSION BREACH / ALLOWING PLAYERS FROM RESTRICTED TERRITORY

[edondoko]

After my unfortunate experience with Stake.com, I began searching for a crypto casino where I would be allowed to play.
At that time, I was unaware that no crypto casino holds a valid license to operate in Switzerland.

*----
Link 1: (https://backend.esbk.admin.ch/fileservice/sdweb-docs-prod-esbkadminch-files/files/2025/02/20/244394cd-2849-449e-9811-589798215744.pdf)

-   Roobet added to the blocked websites from ESBK as of 29.11.2022

Link 2: (https://blocklist.gespa.ch/gespa_blocklist_20250204.pdf)

-   Roobet added to the blocked websites from GESPA as of 04.02.2025
----*

This lack of awareness led me to Roobet, a platform I found through forums and sites promoting them and as them being the direct concurrent of Stake.com, I was interested.
Their offerings and loyalty program seemed appealing, so I registered my first account, "edondoko".

Link 3: (https://ibb.co/zTKbynFZ)

-   Proof of Account Information “edondoko”

Initially, my experience was just like any other player’s—winning, losing, and getting drawn into the VIP and loyalty program discussions.
A fellow player in the chat speculated that verification of KYC 3 was a requirement for eligibility. Seeking clarity, I asked in Roobet’s Public chat whether players from Switzerland are allowed or if there are any players from Switzerland.
A moderator, @SofieDonut, reassured me that Switzerland was not listed in their Terms of Service (ToS) as a restricted jurisdiction so she said it should be allowed but I should ask support.
Support later confirmed the same. So I decided to send in my Swiss ID and a official Military Document from the Swiss government to provide verification for Level 3.
Well like half an hour later they accepted the documents and my account “edondoko” was fully verified except the proof of income part.
Feeling assured, I played for a while and pursued VIP access. Frustrated by the lack of response, I voiced my concerns in chat about how it’s possible people that wager and lose whole less than me are able to get benefits from loyalty/VIP while I can’t.
That’s when an affiliate from the streamer Rydurz reached out to me, presenting an enticing affiliate program under his referral code. Believing in its benefits, I created a second account, "dokoedon," using the exact same KYC Details.

Link 4 & 5:

(EDITED OUT TO AVOID DOXING MYSELF)
(https://ibb.co/mVknkbcs)
-   Proof of Account Information & KYC Details “dokoedon”

Roobet once again verified me without issue. The platform’s ToS were ambiguous, and both support and moderators as Rydurz his team reassured me that multiple accounts were permitted.
I wagered substantial amounts on both accounts, only receiving a $250 top-up from Rydurz as opposed to the 2 thousand I would have received under my old referrer. Eventually, I decided to return to my first account.
After a significant loss, I reached out to support to request if it’s possible to block the account from gambling by putting it in withdraw mode without a full ban. To my shock, Roobet permanently disabled my account, citing gambling problems.
While protecting problem gamblers is commendable, my request was for withdraw mode, not a total lockout or ban. Their decision is apparently not reversible so I lost out on all bonuses I had in that account -> approx. around 150$ including Vault, Weekly, Monthly and Rakeback.

So after this happened I just continued to play on the second account, being not understanded by Support, I didn’t want to ask the same on the second account just to get nuked again and loosing my Bonuses like Vault etc.
So after some while the gambling got out of hand obviously and this is where I got the extra tipout from the code I was on. While this did help me it was basically nothing in comparison to my losses and in comparison, what I would’ve gotten on the old account.
After discussing my situation with a friend, I was informed of a crucial legal oversight: According to Swiss gambling laws (Geldspielgesetz, see link above), it is illegal for foreign casinos to operate in Switzerland without a government license.

REMINDER: At this point is where I decided to create the Thread about Stake.com because up until this point I didn’t know I could actually legally enforce actions that either deem the money confiscated in a criminal lawsuit against them for not adhering to laws set by Switzerland or/and actually claim it by a civil lawsuit against them.

While Stake actually has KYC 2 Mandatory implanted as of IIRC January 2025 and can actually cite their ToS stating Switzerland is not permitted, Roobet is completely something else.
Despite Roobet’s repeated assurances that they were permitted to offer services, this was not the case as you probably know by now. At that moment, I realized that I had unknowingly played in a legally unauthorized environment AGAIN.
Even after my first account was banned, Roobet allowed me to continue gambling on my second account despite identical KYC details—a clear violation of responsible gaming practices.
My numerous attempts to resolve the issue with Roobet directly, as well as through Casinomeister, CasinoGuru, and AskGamblers, were met with silence or rejection.

To this day, Roobet has neither acknowledged nor updated their ToS to reflect Switzerland as a restricted country.
This raises serious concerns about their operations in other jurisdictions where they may also be misleading and basically scamming players by involving them in a illegal gambling offer.

Key Takeaways for Swiss Players:

1.   Roobet knowingly operates in Switzerland despite the country’s strict licensing laws.
2.   They allow players to register multiple accounts under the same KYC details, without enforcing bans across multiple accounts, bypassing responsible gambling protections.
3.   Despite clear legal violations and multiple reminders by me, they refuse to update their ToS to reflect restricted territories.

For those considering playing at Roobet, I strongly urge you not to. My experience serves as a warning: Always do your due diligence before depositing funds, no matter how reassuring a platform’s representatives may seem.
The way they are working right now is HIGHLY dangerous. I mean there is no assurance that you can trust them. They basically lied me into playing there.
________________________________________

I am sharing my story in the hope that it prevents others from falling into the same trap, getting heard and getting my losses back that were gained illegally by Roobet.

According to Swiss law, any money gained from a non-legally binding contract is illegal and is not truthfully theirs, which they are obligated to return.
I remind you, this is not like my Stake.com experience, in which they, as soon as they saw my Swiss ID, blocked my account and set it to withdrawal mode only.

They literally lured me into gambling on their platform knowing I had enough money to burn in a considerable amount of period and if I would’ve won big in terms of 100k plus they would’ve cited their ToS and locked me out of funds.
They lately closed my second account too for unknown reasons. Probably to secure themselves that they did comply with regulations which they obviously did not.

I hereby encourage any player that even thought about using this platform to play, to not do so.

Would you trust a casino which basically encourages self-excluded or restricted players to gamble and lose/win money to just cite their ToS when wanting a refund/confiscating the account because of the potential winnings I could’ve made.

Well I would not and that’s why I only play at casinos officially licensed by Swiss Government right now ,low and behold after playing for 1 month I’m already up 8K as of now with a deposit of around 1K in 200-300 increments.

I don’t wanna even comment on the Fairness side of the games they have since that is most definitely out of my reach and don’t have any proof whatsoever but I’m pretty sure they turn down RTP for profitable players.
I’m not the only one, open Roobet.com and read the chat for about 30 minutes, you’ll see even the higher players basically say the same.

My net losses on the first account should be around 30-40k based on my memory. The second account around 5-15k I don’t really know that. At the time of my “self-exclusion” I’ve still was able to play and lose at this casino which most definitely is a fuckup by their automated system.

I wonder how it’s possible for a casino which has million in bets and profit daily can’t make a automated system work by just scanning by names/addresses.

My account has literally almost the same name, you can’t tell me they fucked up because of human error or something.

Now for the guys who want to post its your fault blablabla, sure at some degree yes, just like in the Stake case yes. I accept that I was dumb enough to trust some random ass mod, support member who is probably a bot anyways to assure me they are allowed to offer services to me. Based on their response they can form a legal binding contract with me but this is not the case. From the Moment I registered, to the moment my second account got closed. ALL the money lost/gained is bound to be returned. They even say in their ToS that they would sue you if you misuse the System and I’m pretty sure if I won big, they would’ve closed my account based on this assumption even if the win was legit.

Roobet clearly violated Swiss Laws. Gambling Laws as also their Operating license rules, which by now every single soul in this forum knows Curacao is just a shady business.

I want my money back Roobet.

Here’s some more proof:

Chat with Roobet Support Nina:
https://ibb.co/Lh8p5BBd
https://ibb.co/nNtMd8pf

new support mod joined after this:
https://ibb.co/8nXRz9pH
https://ibb.co/Ps8DYmTc
https://ibb.co/4n8Bpg66

I mean guys, come on. Just read this and tell me this is actually someone with atleast two functioning braincells as its obvious its either a bot or a real dude copying answers from a factsheet for employees somewhere. I just told them they are on a blocked list from GESPA and they tell me they must be compliant with law and regulations lmao
--Notice: this chat logs are from a friends account, ALSO with Swiss KYC details if that matters to anyone.

Roobet you fucked up big time, theres another thread already in which a user got a similar case but more focused on the self-exclusion part. Please chime in here and let me know what you think.

I offered them a 80% settlement on my net losses and even willing to sign a NDA but it didn’t even came so far to talk at anyone at Roobet as per their emails, they refer to their ToS or the last link you see above.

This just screams unprofessionalism on the highest kind of level.

Thanks for reading.

[AHOYBRAUSE]

Here we go again, how pathetic are you honestly? First you cry and complain about stake and as I predicted now you do the same shit with a new place, that's actually rdidiculous.
Instead of blaming others you should invest the money your government gives you to support yourself (and not to gamble with it) to seek some professional help.
"Losses refunded" and "lured me in to gamble", hahaha. What a fun little bs you are posting here! Get in line with the 2 blackjack playing fools that try to extort casinos as their job.

[Aanuoluwatofunmi]

Sometimes we complain a lot and never mind on whether we are not left with some loopholes over what we are facing, because for an gambling casino to acted in any way, then you must have be found cheating or going against their rule, or do we actually want them to go bankrupt when they have no security measures to detect on various attempt to override their networks, Roobet is know for many years as a reputable gambling casino, if you have any issue, try and contact their representative and also wait for more solution over your problem before accusation.

[edondoko]

Here we go again, how pathetic are you honestly? First you cry and complain about stake and as I predicted now you do the same shit with a new place, that's actually rdidiculous.
Instead of blaming others you should invest the money your government gives you to support yourself (and not to gamble with it) to seek some professional help.
"Losses refunded" and "lured me in to gamble", hahaha. What a fun little bs you are posting here! Get in line with the 2 blackjack playing fools that try to extort casinos as their job.

Wow, you’re actually so fucking braindead it’s unreal. How about you actually read the damn post and address my allegations instead of spewing bullshit like a 12-year-old hentai addict?

If you’re gonna reply, at least bring something useful to the thread instead of just running your mouth. Not once in any of your replies have you actually countered my points or disproven anything I’ve said. There’s literal proof they lured me into gambling—check the damn screenshot, lil bro, or are you too scared to click a link?

Stop harassing me and either contribute something meaningful or fuck off.

[Free Market Capitalist]

There’s literal proof they lured me into gambling—check the damn screenshot, lil bro, or are you too scared to click a link?

Stop harassing me and either contribute something meaningful or fuck off.

Yeah, you mean you are a victim of circumstances and being forced by them you couldn't do anything, so you are not to blame. I've heard that story too many times.

If you are a Swiss citizen, you have to know the laws of your country, and if you don't know them it's your problem, because you are subject to them anyway. In order to offer gambling services, operators need a license from The Swiss Federal Gaming Board (“SFGB”), based on the Money Gaming Act (“MGA”). None of the cryptocurrency casinos have one.

[edondoko]

Sometimes we complain a lot and never mind on whether we are not left with some loopholes over what we are facing, because for an gambling casino to acted in any way, then you must have be found cheating or going against their rule, or do we actually want them to go bankrupt when they have no security measures to detect on various attempt to override their networks, Roobet is know for many years as a reputable gambling casino, if you have any issue, try and contact their representative and also wait for more solution over your problem before accusation.

I've already tried that multiple times. I even reached out to the Rydurz Team hoping to get a direct contact at Roobet, but to this day, I haven't received a single response.

I just want to speak with a real, responsive person who actually handles cases like this at Roobet—someone who can actually address the issue instead of just giving the same copy-paste responses. But for months, the only reply I've gotten is the one in the chat log with their support.

https://ibb.co/8DF1vscS

You say, "Roobet has been known for years as a reputable gambling casino."

Well, why do you think I made this post? Do you seriously believe it's acceptable for such a "reputable" casino to blatantly violate licensing rules and allow players from restricted jurisdictions?

With the proof I have, I could simply forward everything to the ESBK in Switzerland, and they would launch a criminal case against Roobet, seizing any deposits as illegal earnings. Imagine the damage to their reputation when they’re actively being sued for offering illegal gambling services.

Here’s the ESBK’s official response, confirming that any funds gained in violation of the GSG (Swiss Gambling Act) are considered illegal and must be returned under Art. 70 f. StGB:

Strafanzeige (Criminal Complaint) (translated)
If you wish to file a criminal complaint with the ESBK, you may submit the necessary evidence. The ESBK applies the Federal Act on Administrative Criminal Law (VStrR) to prosecute illegally operated casino games. Under this law, private individuals are never considered victims with a right to claim back gambling stakes. In Switzerland, any wagers placed in connection with illegal gambling activities are considered illicit funds. Since the casino financially benefited from violating the Gambling Act, these earnings are deemed illegal and must be confiscated under Art. 70 f. StGB.

After that, I could also file a civil lawsuit with the reason of illegally gained funds in terms of unjust enrichment of the casino (Art.62 OR) and the ongoing or concluded criminal case would serve as more than enough proof for a judge to rule in my favor.

And keep in mind—this wouldn't just affect my case. They wouldn’t just review my account but every account from Switzerland.

This isn’t about trying to get back 40-50K in losses. If Roobet keeps ignoring this and sticking to their copy-paste protocol, I’ll make sure the authorities have everything they need to hold them accountable—not just for what they’ve done to me, but to every Swiss player they've illegally accepted.

[edondoko]

There’s literal proof they lured me into gambling—check the damn screenshot, lil bro, or are you too scared to click a link?

Stop harassing me and either contribute something meaningful or fuck off.

Yeah, you mean you are a victim of circumstances and being forced by them you couldn't do anything, so you are not to blame. I've heard that story too many times.

If you are a Swiss citizen, you have to know the laws of your country, and if you don't know them it's your problem, because you are subject to them anyway. In order to offer gambling services, operators need a license from The Swiss Federal Gaming Board (“SFGB”), based on the Money Gaming Act (“MGA”). None of the cryptocurrency casinos have one.

Oh wow, another "you should’ve known better" take—how original.

I never claimed I’m not responsible for my own actions, but you’re completely missing the point. The issue isn’t whether I had every legal detail memorized at the time (which I didn’t—that’s exactly why I asked support and verified myself to KYC 3 to avoid the same situation that happened with Stake.com). The real problem is that Roobet knowingly violated the law by allowing Swiss players in the first place. They’re the ones operating illegally and even admitting to it, and that’s what actually matters.

Your argument boils down to "You should have just magically known Roobet was breaking the law and avoided them yourself." That’s not how liability works. If a casino knowingly accepts players from restricted regions, they are the ones in violation of Swiss law, not the players. In fact, under the Swiss Money Gaming Act (MGA) and Art. 70 f. StGB, any money a casino earns from illegal operations is considered illicit and must be returned.

So no, this isn’t some sob story about "being a helpless victim." It’s about holding a company accountable for knowingly operating outside the law, because they’re the ones who should have followed it.

If I can’t get back the money they took from me illegally, then I’ll make sure they don’t get to keep it either. And it won’t just be my money on the line—once the authorities step in, every wager from Swiss players will be investigated and confiscated. Roobet won’t just lose what they took from me; they’ll lose everything they’ve illegally profited from in Switzerland.

[Free Market Capitalist]

Your argument boils down to "You should have just magically known Roobet was breaking the law and avoided them yourself." That’s not how liability works. If a casino knowingly accepts players from restricted regions, they are the ones in violation of Swiss law, not the players.

Well, I don't know in detail how it works in Switzerland but in general both of you are breaking the law.

In fact, under the Swiss Money Gaming Act (MGA) and Art. 70 f. StGB, any money a casino earns from illegal operations is considered illicit and must be returned.

What about Swiss players making money in those sites? It seems to me that if you were able to withdraw a lot of money in cryptocurrencies from your casino winnings you wouldn't have said anything to the Swiss authorities.

So no, this isn’t some sob story about "being a helpless victim." It’s about holding a company accountable for knowingly operating outside the law, because they’re the ones who should have followed it.

If I can’t get back the money they took from me illegally, then I’ll make sure they don’t get to keep it either. And it won’t just be my money on the line—once the authorities step in, every wager from Swiss players will be investigated and confiscated. Roobet won’t just lose what they took from me; they’ll lose everything they’ve illegally profited from in Switzerland.

Yes but in that case the best thing you can do is to take the legal route, in this forum I doubt very much that you will get anything.

[nutildah]

Unreal.

What happened to your lawsuit against Stake?

So if you were from any other country (excuse me, any country that didn't expressly forbid online gambling), you would have just accepted your losses and moved on, right? But because you are from Switzerland, you feel entitled to get back your losses since you discovered (after the fact) that online gambling was illegal there.

The solution is for you to stop gambling. That is the best way to ensure that you won't lose any more money.

I offered them a 80% settlement on my net losses and even willing to sign a NDA but it didn’t even came so far to talk at anyone at Roobet as per their emails, they refer to their ToS or the last link you see above.

This just screams unprofessionalism on the highest kind of level.

An "NDA" over that? Actually it screams extortion attempt, TBH.

[edondoko]

Your argument boils down to "You should have just magically known Roobet was breaking the law and avoided them yourself." That’s not how liability works. If a casino knowingly accepts players from restricted regions, they are the ones in violation of Swiss law, not the players.

Well, I don't know in detail how it works in Switzerland but in general both of you are breaking the law.

In fact, under the Swiss Money Gaming Act (MGA) and Art. 70 f. StGB, any money a casino earns from illegal operations is considered illicit and must be returned.

What about Swiss players making money in those sites? It seems to me that if you were able to withdraw a lot of money in cryptocurrencies from your casino winnings you wouldn't have said anything to the Swiss authorities.

So no, this isn’t some sob story about "being a helpless victim." It’s about holding a company accountable for knowingly operating outside the law, because they’re the ones who should have followed it.

If I can’t get back the money they took from me illegally, then I’ll make sure they don’t get to keep it either. And it won’t just be my money on the line—once the authorities step in, every wager from Swiss players will be investigated and confiscated. Roobet won’t just lose what they took from me; they’ll lose everything they’ve illegally profited from in Switzerland.

Yes but in that case the best thing you can do is to take the legal route, in this forum I doubt very much that you will get anything.

Bro, I get it—yeah, I should’ve known better, but let’s not act like this is some simple "both sides broke the law" situation. A single player messing up isn’t the same as a billion-dollar company knowingly operating in a restricted market and then acting clueless when they get called out.

Let’s be real: If I had withdrawn a ton of money without issues, I probably wouldn’t have reported it. Why would I? They told me I was allowed to play, I was fully verified up to KYC Level 3—so what was supposed to be wrong? At the time, I wasn’t as informed about Swiss gambling laws, but even then, Roobet could've still sued for the money anyway due to a lack of a legally binding contract.

Now imagine this scenario:

Roobet tells me I’m allowed to play.

I verify myself to KYC Level 3.

I deposit $100.

I win $150,000 from a jackpot or something.

I try to cash it out.

Roobet blocks my account, citing "Breach of ToS" or some vague excuse about closing accounts at their discretion.

I get pissed and start posting my case everywhere online.

Now, do you think Roobet would give me the same half-assed answers they’re giving me now? No shot. They’d immediately try to make an offer to keep their reputation clean. There’s even a case here in this forum where a guy had a similar issue, and they offered him a refund of his net losses on his third account (with an NDA attached, of course). He didn’t accept it, but that was his choice. I even posted my case on CasinoGuru, just like he did. Still waiting on approval tho.

And yeah, I know there are cases where Swiss players had to return money to German casinos after being sued. Roobet could have done the same at any point when I was in net profit (not that it lasted long, haha). But now that I’m at a net loss, what are they gonna sue me for? Defamation? LOL, go ahead and try.

The real issue here is compliance. Roobet updated their ToS on 02.01.2025, but Switzerland still isn’t mentioned. They tell people they’re allowed, take their money, and then throw them under the bus when it suits them. That’s not a “you should’ve read the ToS” issue—that’s straight-up fraud.

I will take legal action—I’ve got the time for it. But before wasting my time and theirs, why not just reach an agreement? The real problem is, I can’t get in touch with anyone at Roobet who actually gives a damn. If they had just handled this properly—like Stake.com did when I sent in my documents—this post wouldn’t even exist. But Roobet? Come on, anyone looking at the proof can see the casino is in the wrong.

[edondoko]

Unreal.

What happened to your lawsuit against Stake?

So if you were from any other country (excuse me, any country that didn't expressly forbid online gambling), you would have just accepted your losses and moved on, right? But because you are from Switzerland, you feel entitled to get back your losses since you discovered (after the fact) that online gambling was illegal there.

The solution is for you to stop gambling. That is the best way to ensure that you won't lose any more money.

I offered them a 80% settlement on my net losses and even willing to sign a NDA but it didn’t even came so far to talk at anyone at Roobet as per their emails, they refer to their ToS or the last link you see above.

This just screams unprofessionalism on the highest kind of level.

An "NDA" over that? Actually it screams extortion attempt, TBH.

Appreciate the advice and criticism, especially since you kept it respectful.

Just to clear things up—I don’t have a gambling problem. Should I stop? Maybe, but for now, I can control it, and I’m happy playing at Swiss casinos. They offer pretty much all the same games these crypto casinos do, so I don’t feel like I’m missing out.

The only reason I even joined Stake in the first place was for the slots, since they were basically nonexistent in Switzerland at the time. And yeah, in hindsight, maybe I should’ve never started gambling at all. I’m down around 170K lifetime, which obviously isn’t great, but at least I’ve never taken on debt or credit for it. I’ve got friends my age sitting on 40K in gambling debt from sports betting and casinos, so honestly, I’m in a better spot than most.

As for the "NDA," check out this post:

🔗 https://bitcointalk.org/index.php?topic=5520193.80

Thank god he didn’t sign that nonsense—now I’ve got something solid to reference. The guy literally got an NDA and an offer for a refund of his net losses on like his third account. Now, looking at the proof I have, don’t you think Roobet—or at least whoever handled that case—would take a second to actually review mine and at least consider talking to me?

Well, guess we’ll never know. -Kanye West

[alani123]

You have to apply some logic into your actions.

You entered a website. Said website didn't give a shit about your country's laws. ok...



Then you lost money on that website. AFTER the fact, you ask for website to give you back the money because they didn't give a shit about your country's laws?


Why gamble in the first place? If you want the protection of your country's law to the full extent, it should be your responsibility to seek out platforms that are compliant. At all times you're free to seek out information from resources of the local authorities and even send them questions.

Out of many complaints I've seen here this one is one of the more unreasonable.
To say "I shouldn't have been allowed to gamble in the first place" is an excuse that can hold some ground only if a platform is withholding your withdrawals or perhaps your winnings. You can't ask for all of your losses back based on this. It makes no sense.
For all Roobet cares, they're a web-only casino. It's your responsibility to follow your own country's laws instead of an international opperation to follow every single country's laws.  
EDIT:

I found a list of all the sites blocked by swiss authorities:
https://www.gespa.ch/en/fighting-illegal-gambling/access-blocking

Guess what, roobet.com is included in their list. So it was you who broke your own country's laws in the first place.

[edondoko]

You have to apply some logic into your actions.

You entered a website. Said website didn't give a shit about your country's laws. ok...



Then you lost money on that website. AFTER the fact, you ask for website to give you back the money because they didn't give a shit about your country's laws?


Why gamble in the first place? If you want the protection of your country's law to the full extent, it should be your responsibility to seek out platforms that are compliant. At all times you're free to seek out information from resources of the local authorities and even send them questions.

Out of many complaints I've seen here this one is one of the more unreasonable.
To say "I shouldn't have been allowed to gamble in the first place" is an excuse that can hold some ground only if a platform is withholding your withdrawals or perhaps your winnings. You can't ask for all of your losses back based on this. It makes no sense.
For all Roobet cares, they're a web-only casino. It's your responsibility to follow your own country's laws instead of an international opperation to follow every single country's laws.  
EDIT:

I found a list of all the sites blocked by swiss authorities:
https://www.gespa.ch/en/fighting-illegal-gambling/access-blocking

Guess what, roobet.com is included in their list. So it was you who broke your own country's laws in the first place.

Bruh, you clearly didn’t read my post properly—like most people who just skim, see "I shouldn’t have been allowed" and jump straight to calling me out.

First off, that link you "found"? Already in the OP (Link 2 to be exact). So congrats on discovering something I already mentioned.

Now let’s break down your logic real quick:

"The only valid excuse is if they withheld your winnings"
You seriously think that’s the only valid case? Bro, they legally can’t even pay out winnings—that’s the whole point. If I had won big, Roobet would’ve either:

Denied the payout citing Swiss laws (which proves they acknowledge the restriction when it suits them).

Paid out and then sued me or forced a return of funds once authorities got involved.

I already explained this in a hypothetical case above. If a wager comes from an illegal operation, the winnings themselves are legally void and would be confiscated in any criminal case in Switzerland. So no, the issue isn’t just about withdrawing winnings—it’s about Roobet knowingly operating where they aren’t supposed to and profiting off players they legally shouldn't even be accepting.

"It’s your responsibility to follow your country’s laws"
Yeah, and it’s also Roobet’s legal responsibility to NOT ALLOW Swiss players in the first place. A properly licensed casino is required to comply with local gambling laws. Stake, for example, blocked my account the moment they saw my Swiss ID—that’s how a compliant casino operates. Roobet did jack shit. Instead, they let me register, verify up to KYC Level 3, play, and lose thousands before suddenly deciding to care.

"Roobet is a web-only casino, they don’t have to follow every country's laws"
That’s straight-up false. They’re not some shady back-alley scam site with 100 players—they’re a billion-dollar company with full licensing obligations. They do have to follow laws, and their own licensing terms state that they must not accept players from restricted countries. Yet they did.

"This case is unreasonable"
Nah, what’s actually unreasonable is thinking a massive, licensed casino can just ignore compliance when it benefits them, then use legal loopholes when it doesn’t. If my case is "unreasonable," then so is every gambling regulation ever enforced.

At the end of the day, this isn’t about me crying over losses—it’s about a licensed casino violating their own compliance rules. And that’s something they should be held accountable for, not just the players they exploit.

So tell me again how this is "unreasonable"? Nah, unbelievable is the better word here.

[Shishir99]

Bro, stop crying. You won't be able to do anything.
It is your responsibility to know your country's rules. Even if the casino does not follow your country's rules, you have to follow them. Gambling is banned in my country, but most of the casinos online accept players from my country. So what? It is my responsibility to follow the rules. This is nothing new. We see similar cases every other month. Someone from a restricted country makes a deposit and loses and cries, saying they should get a refund. Well, this is just an attempt to milk the casino. You wouldn't be there if you had won something. Cry more!

[edondoko]

Bro, stop crying. You won't be able to do anything.
It is your responsibility to know your country's rules. Even if the casino does not follow your country's rules, you have to follow them. Gambling is banned in my country, but most of the casinos online accept players from my country. So what? It is my responsibility to follow the rules. This is nothing new. We see similar cases every other month. Someone from a restricted country makes a deposit and loses and cries, saying they should get a refund. Well, this is just an attempt to milk the casino. You wouldn't be there if you had won something. Cry more!

Well, go ahead and link me all these so-called "cases" you claim happen "every other month"—but with actual proof that the casino was in the wrong like I have AND with a big casino like Roobet. I’ll wait.

There’s literally a similar case with the same casino, except that guy didn’t sign the NDA. His issue was more about a self-exclusion breach than the restricted territory thing, but it’s still relevant here. Why? Because after banning my first account, they should’ve never allowed me to play on the second one—which they knew about.

You seriously think their "security system" didn’t catch that my second account had the same KYC details, same name, just reversed ("edondoko" → "dokoedon")? Now both accounts are banned—so what was the reason for banning the second one? Either their security system is a joke, or they let me lose more before shutting me down. Human error might be a factor here, but the casino should own up to it.

Holydarkness should chime in and send this thread to his contacts. Maybe I’ll get an actual reply from Roobet—or at least from him—about their final answer. This isn’t just for my clarification, but for everyone else to understand why the casino let this screw-up happen. I want an answer as to why it happened and what they’re going to do about it.

Your point makes no sense. Like I said, if I can’t have the money or at least some of it, I’ll make sure they can’t keep it either. Simple as that.

[nutildah]

The only reason I even joined Stake in the first place was for the slots, since they were basically nonexistent in Switzerland at the time. And yeah, in hindsight, maybe I should’ve never started gambling at all. I’m down around 170K lifetime, which obviously isn’t great, but at least I’ve never taken on debt or credit for it. I’ve got friends my age sitting on 40K in gambling debt from sports betting and casinos, so honestly, I’m in a better spot than most.

Nah man, you're not in a better spot than most. You're here trying to use a technicality to get back money that you lost at an online casino fair and square. I appreciate your honesty, but it seems like you have a serious gambling problem. I would just stop altogether. You should find a more productive hobby, it will be a more fulfilling use of your time on this planet.

Now, looking at the proof I have, don’t you think Roobet—or at least whoever handled that case—would take a second to actually review mine and at least consider talking to me?

No, because they know you have no legal recourse.

This isn’t just for my clarification, but for everyone else to understand why the casino let this screw-up happen. I want an answer as to why it happened and what they’re going to do about it.

It's not a screw-up by Roobet -- its a screw-up by you. Nobody held a gun to your head and forced you to lose thousands of dollars on slots. The sooner you accept responsibility for your own actions, the sooner you can move on with your life.

[edondoko]

The only reason I even joined Stake in the first place was for the slots, since they were basically nonexistent in Switzerland at the time. And yeah, in hindsight, maybe I should’ve never started gambling at all. I’m down around 170K lifetime, which obviously isn’t great, but at least I’ve never taken on debt or credit for it. I’ve got friends my age sitting on 40K in gambling debt from sports betting and casinos, so honestly, I’m in a better spot than most.

Nah man, you're not in a better spot than most. You're here trying to use a technicality to get back money that you lost at an online casino fair and square. I appreciate your honesty, but it seems like you have a serious gambling problem. I would just stop altogether. You should find a more productive hobby, it will be a more fulfilling use of your time on this planet.

Now, looking at the proof I have, don’t you think Roobet—or at least whoever handled that case—would take a second to actually review mine and at least consider talking to me?

No, because they know you have no legal recourse.

This isn’t just for my clarification, but for everyone else to understand why the casino let this screw-up happen. I want an answer as to why it happened and what they’re going to do about it.

It's not a screw-up by Roobet -- its a screw-up by you. Nobody held a gun to your head and forced you to lose thousands of dollars on slots. The sooner you accept responsibility for your own actions, the sooner you can move on with your life.

I have two solid legal grounds in Switzerland to rely on. The second one even applies internationally, and it’s applicable to anyone—person, company, even terrorist groups.

1.Unjustified Enrichment through a Void Contract
-Roobet offered services in Switzerland illegally, due to their lack of the necessary license. I was able to register, deposit, play, win, lose, and withdraw without issue, which should never have been allowed. Every single deposit, withdrawal, and even net wager is subject to be returned in a civil lawsuit
 for unjust enrichment. This is clear as day under Swiss law. (Ungerechtfertigte Bereicherung)

2.Violation of the Swiss Administrative Criminal Law
-According to Swiss law, any wagers made at an illegal casino are considered funds linked to criminal activity. This is due to the fact that the casino profited from illegal operations by accepting those wagers. According to Article 70 f. of the Swiss Penal Code (StGB), these illegal wagers are to be
 confiscated by the government, not returned to me—but confiscated. So my wagers are illegal and the casino’s financial gains from those wagers are considered illicit income that must be seized.

So like I said, it’s either I get the money back, or none of us do. Simple as that.

At this point, it doesn't matter whether anyone supports me or not. I lose nothing but time, but they lose money and reputation—so honestly, I couldn't care less if you're on my side or not.

[nutildah]

Here's the problem: you are the one breaking your own country's laws here; not Roobet. Switzerland has absolutely no jurisdiction over Roobet, but they do over you. If anyone is going to get in trouble, its you and/or your internet services provider for not blocking access to Roobet (although I'm guessing you were accessing it via VPN as you were with Stake).

Your government goes out of their way to blacklist every online casino there is... You knew about this which is why you used a VPN in the first place. Then only after you lost did you concoct a scheme to get your money back; not once but twice now. If it didn't work the first time, what makes you think it will work a second?

At this point, it doesn't matter whether anyone supports me or not. I lose nothing but time, but they lose money and reputation—so honestly, I couldn't care less if you're on my side or not.

Because your case is spurious, they lose neither.

[holydarkness]

[...]
Holydarkness should chime in and send this thread to his contacts. Maybe I’ll get an actual reply from Roobet—or at least from him—about their final answer. This isn’t just for my clarification, but for everyone else to understand why the casino let this screw-up happen. I want an answer as to why it happened and what they’re going to do about it.[...]

Holydarkness what?

I believe that "should" in your sentence refers to a polite request, like "I will appreciate holydarkness's insight and attempt to reach Roobet" instead of a demand like, "holydarkness have to reach Roobet to address my issue"?

[AHOYBRAUSE]

Here's the problem: you are the one breaking your own country's laws here; not Roobet. Switzerland has absolutely no jurisdiction over Roobet, but they do over you. If anyone is going to get in trouble, its you and/or your internet services provider for not blocking access to Roobet (although I'm guessing you were accessing it via VPN as you were with Stake).

Your government goes out of their way to blacklist every online casino there is... You knew about this which is why you used a VPN in the first place. Then only after you lost did you concoct a scheme to get your money back; not once but twice now. If it didn't work the first time, what makes you think it will work a second?

At this point, it doesn't matter whether anyone supports me or not. I lose nothing but time, but they lose money and reputation—so honestly, I couldn't care less if you're on my side or not.

Because your case is spurious, they lose neither.

Exactly that. So sick of people coming to this forum blaming casinos while they know damn sure that they were not supposed to play on that site. If he had won there would not be any problem. But no, he bet on the wrong horse so to speak and his last resort is blaming the casino and requesting a refund. This nonsense won't work though, unlucky again. First stake, now roobet, anyone taking bets which casino will be blamed next?