Bitcoin Forum

What happened:

I'm at my wit's end here and could really use some advice from the community. I've been sports betting on Rollbit for a bit, and last week I hit a crazy lucky streak and won about $30k: https://ibb.co/wrY00wtX

I did everything by the book - completed their full KYC 3 process, provided all the documentation they asked for, and requested my withdrawal: https://ibb.co/67QqdNwx

Then they hit me with this accusation that I have "multiple accounts" and are refusing to process my withdrawal unless I "admit" to it. The problem is, I DON'T have multiple accounts. This is my one and only Rollbit account, and I've told them this repeatedly.

Their latest message was basically: "We won't continue until you're ready to be honest with us. Please list the other accounts you've had on Rollbit.": https://ibb.co/WQQ8M19

How am I supposed to list accounts that don't exist?! It feels like they're just looking for an excuse not to pay out.

I've been nothing but transparent with them. I'm just a regular guy who got lucky ONE TIME: https://ibb.co/Fqqkdv20

I get that they need to protect themselves from fraud, but they've crossed a line here. They're basically saying "confess to something you didn't do or you'll never see your money."

I'm planning to file a complaint with the Curaçao Gaming Authority, but wanted to check if anyone else has dealt with this kind of situation before? Any advice on how to get through to Rollbit? Anyone have contacts there who might actually listen?

It's not even about the money anymore (though I really could use it) - it's about the principle. They can't just hold people's legitimate winnings hostage like this.

Thanks for reading my rant. Any help would be seriously appreciated.

Scammers Profile Link:

https://bitcointalk.org/index.php?action=profile;u=3067300

Reference Link:

https://bitcointalk.org/index.php?topic=5326640.0

Amount Scammed:

$30,000

Payment Method:

ETH

Proof of Payment:

https://ibb.co/67QqdNwx

PM/Chat Logs:

https://ibb.co/WQQ8M19

Their message: "We won't continue until you're ready to be honest with us. Please list the other accounts you've had on Rollbit."

Additional Notes:

I've been completely transparent with them. I'm just a regular user who got lucky one time. I understand they need to protect against fraud, but they've crossed a line by essentially saying "confess to something you didn't do or you'll never see your money."

I emailed this to their compliance team

I am writing about the $30,000 withdrawal hold on my account despite completing all required verification procedures. I have provided comprehensive documentation including government ID, proof of address, and all requested supporting materials as needed by your KYC protocols.

Let me be absolutely clear: I have only ONE Rollbit account - this account. Any evidence suggesting it is incorrect? Since creating my account, I have followed your Terms of Service and have won these funds through legit sports bets on your platform.

Your message implied dishonesty without providing any specific evidence or explanation. This places me in an impossible position where I'm being asked to address accusations without knowing what they entail. This violates basic principles of fairness in financial transactions.

I request:

Immediate release of my $30,000 in winnings

Specific details regarding what triggered this allegationAn opportunity to address any actual concerns with tangible evidence

If there's been an internal error or misidentification, I need to know precisely what information led to this conclusion so I can definitively clear my name.

These are legitimate winnings that I am legally entitled to withdraw.I have always acted in good faith. Withholding rightfully earned funds without specific evidence or a clear path to resolution is unjustifiable. I expect a quick response with either my funds released or specific, actionable information to help you understand your concerns.Thank you for taking the time to resolve this matter.

One, burst posting is not allowed in this forum. Suppose there were no other person commenting on the thread but you want to add more info, you can add these info by editing your last post.

Two, CGA is yet to be fully operational, last time I check [it's been a while since I check, though]. Curacao is currently with an interim body called GCB, who does not handle mediation.

Three, as you've write to Rollbit's compliance team, then let's wait and see what their response will be, shall we?

OP, I have a suggestion for you, don't make reply in this format you took, because it can make things get even more worse, whenever you make a post, allow another user to respond first before you continue making more, just to avoid spamming as you have been advised from the first reply.

Secondly, try to use the scam accusation format here https://bitcointalk.org/index.php?topic=260073.0 to make your case more understandable.

Lastly, you gave it that you're denied of making withdrawals because of being suspected of multi accounts, this may happen when you lest expected, maybe in the past, or you handover your device to some who already enrolled for the same platform, if you're accused, check on the possibility first before making your way out.

I think OP was very clear that he has only one account on Rollbit, and what are the chances that someone else used OP's device, the chances are quite non-existent. This is not the first time Rollbit are asking people to list the accounts they have on their platform, i find their approach somewhat weird, but it is what it is.

OP do keep us updated if you get a reply from Rollbit's compliance team, though it could be frustrating, but you have to exercise some patience.

Will wait to hear from the compliance team and then report back here, sounds good!


Thanks for replying.

I want to be absolutely clear: I have never had another account with Rollbit. Not in the past, not through anyone else's device, not under any other identity - never. This is my one and only account.

I understand your suggestion to check all possibilities, but I've already thoroughly done this. I've never shared my devices with anyone who uses Rollbit, and I've never created an account under any other identity.

The frustrating part is that they're making an accusation without providing any evidence or specific information about what triggered their suspicion. If they have specific data points they're concerned about, I'd be happy to address them directly and provide any additional verification needed.

This feels like being asked to prove a negative - it's impossible to list accounts that don't exist or explain activity on devices I've never used. All I can do is affirm, as I've done repeatedly in my communications with them, that I have only ever had this one account.


You're absolutely right. I've been very clear about having only one account, and the scenario of someone else using my device to access Rollbit is practically non-existent. I appreciate you understanding this point.

It's concerning to hear this isn't the first time Rollbit has used this tactic of demanding users list accounts they don't have.

I'll definitely keep everyone updated once I receive a response from Rollbit's compliance team.

Had similar experience with Rollbit, they also accused my of holding multiple accounts at Rollbit.com, but after a couple of hours they unlocked my account and fixed the issue.

To this day Im not sure what triggered it, but it was fixed. There were no problems with withdrawals after they enabled my account, fingers crossed they sort it for you as quickly as they did for me.

What did you do to clear it up? It makes 0 sense. I'm being asked by Rollbit to admit to having multiple accounts when this simply isn't true. I have only ever had ONE Rollbit account and I refuse to lie just to resolve this situation. Since I've provided them with the complete truth, I don't understand how to move forward. This is my money that I won legitimately, and I deserve access to it.

I kept pressing chat support to look into it, as I never had duplicate accounts and I was 100% sure it's a mistake on their end. Also they were rather rude about it - support guy told me they will only help me when I start to be honest, lol. Seen on forum that contacting their compliance team helped many users in similar situation, I didnt have to, as my account was only restricted for a couple of hours.

This looks like a complete and total scam now. They seem to do this to everyone on here that wins. Things have taken a turn for the worse. I can't even get help in the live chat anymore - as soon as I bring up my withdrawal issue, the reps either go silent or suddenly disconnect.

It's been days since the compliance team promised to email me back, and still nothing. Not even a "we're looking into it" courtesy message.

I've done everything by the book - sent in all my KYC docs, answered every question honestly, and I've only ever had this one account. Yet here I am, unable to access my own money with zero explanation.

Any suggestions on what my next steps should be? I won fair and square and just want what's rightfully mine.

Sorry to hear that, I am sure that compliance will get back to you in the end. Based on my experience with rollbit, it's not a scam, they're just very trigger happy wrt security and multiple account accusation is something they do when they start account investigation process (I guess posters with more experience with rollbit can confirm that ?)

I am not surprised, a lot of casinos usually fail to follow the deadline they set for them,selves and it is especially annoying since they usually don't respond to your questions about updates regarding your case, or they would say something like wait a little bit more.

Yeah, one: wait. Patiently.

It's just been days since you write to compliance. And rest assured that it is being looking into. I can assure you because Razer assure me. So, wait.

Live chat didn't respond to you anymore most likely because you're spamming them while you've escalated the matter to the department that handle it, and it's not on support's control to address your matter.

I've been very patient, but there hasn't been any communication from them in almost a week. At least some affirmation that they're working on it would help, but honestly there's really nothing to "work on" - I've never had another account.

I appreciate that Razer assured you cases get looked into, but from my perspective, it's concerning to be completely in the dark about my own funds. A simple acknowledgment email or timeline would make a big difference. This waiting game with zero communication feels unprofessional when it involves a significant amount of money that I won legitimately.

I completely understand how frustrating it can be to be locked out of your winnings, but there is nothing more you can do at this point than to wait patiently, they will definitely get to you. There is no need for them to respond to you that they are working on it, they would rather respond with something more detailed and concrete, just give it sometime.

That said, Razer already assured holydarkness that they would address your case, so they would. IMO, there is no need to communicate with Live Chat anymore, your case has already been escalated.

It's now been over a week since I contacted Rollbit's compliance team, and I still haven't received any response or even an acknowledgment of my messages. This continued silence is extremely concerning.

I understand that investigations take time, but a simple "we're reviewing your case" email would go a long way. I've been a transparent customer who completed all KYC requirements - I just want access to my legitimate winnings.

I appreciate the advice from everyone here to be patient, but at what point is this delay unreasonable? I need these funds, and being completely in the dark...

Remind me again, haven't you got a reply with a "form" asking your details like your rollbit username, email address that you use to sign up to rollbit, your name and address, a consent for video KYC, and other details?

Nope, I haven't gotten any sort of response from the compliance email and the live chat is now ghosting me.

I already completed 3 KYCs which included a video KYC and passed it all. I am fully KYC verified: https://ibb.co/67QqdNwx

Razer was responding in the chat before but now has stopped completely. Can you help at all or contact him? I'm not letting 30k go.

It's over a full week of no replies or emails. This is the most unprofessional casino I've encountered. All I did was win and they proceeded to just try to use multi accounting as an excuse not to pay.

Uhh... Then, are you sure you've sent to the correct email address? I am not sure if they automatically address an email with those inquiry for details or they only send that email when they start handling matters, but if I am not mistaken, every other user who are pending for an answer are already got and replied to that aforementioned email.

Yes, I first emailed on April 21 which is 9 days ago. I've also included the complaints email as I've found in some threads here on subsequent emails. https://ibb.co/QFKKQQvD

I have not gotten a reply yet, so should I be concerned? How would you suggest escalating this?

I fixed the "broken link" by adding space to it, I believe the image is on "QFKKQQvD" of ibb. Can you or someone else please reupload to talkimg? I've been toying around for a while with different browsers and VPN, but it seems ibb hate me a tad bit more than usual today, as I still got hit by 504 error.

Just replying to support OP, Rollbit accuses nearly everyone of multiaccounting.
I've seen 5 or more get overturned on this forum alone and the user later paid out, hopefully the same happens to you.

Here is the link: https://ibb.co/QFKKQQvD

Are you willing to escalate this to Razer support directly? Or do you have other suggestions based on your experience with similar situations? I'd appreciate any guidance you could offer on how to proceed.

Thank you, holydarkness, for all your incredible help and support on this forum. Your help is invaluable to so many members here, myself included.

Here is my email to:
compliance@rollbit.com,complaints@rollbit.com,legal@rollbit.com,razer@rollbit.com


Hello,

Email address associated with your Rollbit account: [REDACTED EMAIL]

Rollbit user ID: [REDACTED USERNAME]

Your name and address: [REDACTED NAME] [REDACTED ADDRESS]

Confirmation that you are willing to video KYC (via our third-party KYC provider, GetID) should this be required during the complaints procedure: I've already done all your KYC I have no issue with KC this is my only account.

Summary of the issue including supporting evidence where appropriate & Your proposed resolution should your complaint be upheld:

I am writing about the $30,000 withdrawal hold on my account despite completing all required verification procedures. I have provided comprehensive documentation including government ID, proof of address, and all requested supporting materials as needed by your KYC protocols.

Let me be absolutely clear: I have only ONE Rollbit account - this account. Any evidence suggesting it is incorrect? Since creating my account, I have followed your Terms of Service and have won these funds through legit sports bets on your platform.

Your message implied dishonesty without providing any specific evidence or explanation. This places me in an impossible position where I'm being asked to address accusations without knowing what they entail. This violates basic principles of fairness in financial transactions.

I request:
- Immediate release of my $30,000 in winnings
- Specific details regarding what triggered this allegation
- An opportunity to address any actual concerns with tangible evidence

If there's been an internal error or misidentification, I need to know precisely what information led to this conclusion so I can definitively clear my name. These are legitimate winnings that I am legally entitled to withdraw.

I have always acted in good faith. Withholding rightfully earned funds without specific evidence or a clear path to resolution is unjustifiable. I expect a quick response with either my funds released or specific, actionable information to help you understand your concerns.

Thank you for taking the time to resolve this matter.

Sincerely,
[REDACTED NAME]

And I assume correctly that the above email you wrote to them is because they send and inquire to you to send them a reply with those details, and not you initiating an email straight with those details as your email body, as your first email to them?

No, I found that outline from another thread. I've sent multiple emails, and the original was just the description. They never emailed me back—I was being proactive based on what I saw in another thread.

Since compliance has not responded, I want to escalate this, but I’m not sure how to proceed yet. I’m currently asking different people for input on the best way to move forward. Would you be willing follow up with them, and let me know what the next steps should be?

It makes no sense they haven't even ackowledged me in a couple of weeks...

Ok, correct me whereever I am wrong on this: I understand correctly that after you got into this situation, you wrote to the compliance team with the general description of your case, then before they can reply you with anything, you send them another email as above, which format you found on other thread?

May I know how many other emails you sent to their department and what are they about?

That is correct. I only sent 2 emails one with the original descrpition and the other with what I found in a thread. I also inlcuded the complaint email.

I still havent' gotten a single response though. The content is laregely the same descriibng my situation.

May I ask further if you send both of the emails in one same email chain [you send them the second email with your details through a reply of your own first email describing the situation] or is it on different subject and thus, different email chain?

Exact same chain, they have ghosted me for a couple of weeks with no response. Both emails were the same and the content was everything they need from the start. THe subjects are the same,.

Are you willing to escalate this to Razer support directly? Or do you have other suggestions based on your experience with similar situations? I'd appreciate any guidance you could offer on how to proceed.

Thank you, holydarkness, for all your incredible help and support on this forum. Your help is invaluable to so many members here, myself included.

I's weeks and Rollbit hasn't bothered to reply to any of my THREE emails about my $30k being held hostage.

I won this money fair and square betting on sports. Did all their KYC stuff right when they asked. This is my only account. I've literally done everything by the book.

$30k is a lot of money to me, and they won't even give me the courtesy of explaining why they're holding it. Just complete silence.

Any advice on how to actually get them to respond?

Yeah, wait.

I am not sure whether sending them a successive emails and providing them the info they need will help the situation or make it worse as it disrupt their procedure, but I guess all we can do is wait, especially as your situation is about two weeks? IIRC, it is mentioned in other thread that their response time is 20 working days.

First off, I want to thank @holydarkness and others in this forum for their help so far.

It’s been months and Rollbit has yet to provide any meaningful response. They claim I multi accounted but I didn't and I passed KYC. I attached their latest email below.

I won this money fair and square through legitimate sports betting on their platform. I’ve fully complied with their KYC Level 2 advanced process, submitting all the required documentation (government ID, proof of address, etc.) immediately when requested. I have only one account, and I’ve played by the book every step of the way.  

This is a huge amount of money to me, and what’s most frustrating is they won’t even offer a proper explanation for why it’s being withheld. After weeks of silence, they finally sent this response:  


Rollbit Compliance Team’s Response:

Sir,  
We have reviewed the account and can confirm that the actions taken to date have been carried out in line with our internal procedures and external reporting obligations for AML.  

We consider the matter closed and you are no longer welcome at Rollbit. Any further attempt to circumnavigate this ban will result in future deposited amounts considered forfeit and registration details being passed to FIU Curacao, GoAML, and any relevant local authorities.  

We would note that our legal inbox (legal@rollbit.com) can accept legal service if you wish to escalate this via legal representation.*  

Sincerely,  
Rollbit Legal & Compliance Team  

---

I responded to this with the following message, outlining my position clearly:  

---

Dear Rollbit Compliance Team,  

I am writing to formally address the withdrawal currently withheld from my account. I have fully complied with your KYC process, providing all required documentation, including my government-issued ID, proof of address, and any additional materials requested.  

Let me be absolutely clear: I have only ever operated one Rollbit account, and my activity on the platform has been entirely legitimate. These funds were earned fairly through sports bets placed in good faith and in full compliance with your Terms of Service.  

Your recent communication suggests there has been misconduct on my part, but no specific allegations or evidence have been presented. This lack of transparency places me in an impossible position, unable to address or refute vague accusations. Withholding my funds without clear explanation or evidence is both unfair and contrary to the principles of trust and accountability that any platform should uphold.  

To resolve this matter fairly, I respectfully request the following:  

1. A clear and specific explanation of the alleged issue that has led to the withholding of my withdrawal.  
2. Immediate processing of my $30,000 withdrawal, as these are legitimate winnings earned through proper use of your platform.  
3. The opportunity to address any concerns should you have actual evidence that requires clarification or further documentation.  

I want to make it unequivocally clear that I am not, nor have I ever been, involved in money laundering or any other illegal activity. All deposits made to my account have come from my personal funds, and I can provide proof of source of funds if necessary. Every step of my interaction with Rollbit has been above board and in good faith.  

If your decision is that I am no longer welcome to use Rollbit, I will respect that. However, withholding my rightful winnings is unjustifiable. These funds are mine, earned fairly, and I am legally entitled to withdraw them.  

I am willing to fully cooperate to resolve this matter amicably, but I urge you to act quickly and transparently. Should this issue remain unresolved, I will have no choice but to escalate the matter through legal channels, as suggested in your correspondence.  

I trust that Rollbit, as a reputable platform, will act fairly and release my funds without further delay.  

Thank you for your time and attention. I look forward to your response.  

Sincerely,  
Dan  

---

At this point, I’m at a loss. I’ve done everything in my power to resolve this amicably and professionally, but Rollbit has left me with no answers and no options.  

I’d love to hear from anyone who has dealt with similar situations or has advice on how to proceed. Should I escalate this to Razer support (or another relevant authority)? Are there other steps I should take to ensure this gets resolved?  

I’m not willing to let this go because I’ve done nothing wrong, and these funds are rightfully mine. Any guidance or suggestions would be greatly appreciated!  

Thank you all for your continued support.  

Would you be willing to talk to razr for me and escalate this?

Are you up or down lifetime with Rollbit? Which sports do you bet? Is it pre-game or live?

Hmm, I don't think I can offer any help for the matter. I am somewhat sure that even me speaking to Razer will bear no result, as he's specifically told me that once a case being handled by compliance, it is out of his hand. So, me reaching him will just get us a response that is not that far from what you have right now.

What is my recourse then, they can't just steal that much money from people and expect them to do nothing?

What does everyone suggest I do? I am not letting this go.

All prematch, I'm up lifetime but I won fairly. They randomly closed my account when I asked to withdraw claiming that I am multi accounting.

They gave me literally no other resposne.

It's literally a huge scam and an attempt to not pay. It's my only account and I won fair and square.

You can start by not necromancing other threads related to Rollbit. I can understand that you're frustrated and need a traction for your case, but such action won't help your case, as people will see those posts as spam and lowered their interest on your matter.

As for your next path, I honestly a bit torn here. I guess there's nothing more the forum can do from inside the forum itself to get your situation fixed. Rollbit is not on AG, so they can't mediate. They are on CG, but you're sports-betting, and that's a deadend too as CG does not mediate sports-related.

Paging mahdirakib, any idea in mind?

Paging LoyceV and nutildah, this is not the first and only cases where Rollbit hits their player with blanket statement of multi-acc and later on AML-act without proper explanation of what actually happened and what the player violates. Me paging Razer won't help as he can't explain the reason himself as well. Does a flag a wise approach?

Usually, the multi-account related issue ends as sportsbook abuse at Rollbit. But the issue looks different in this case. There is no other option left for OP instead of taking legal action here. Rollbit team has only kept this option open for OP and suggested him to do that if he wish.

BTW, OP's primary issue is related to Anti-Money Laundering (AML). In that case, CasinoGuru should accept his complaint normally. There is already a similar complaint (https://casino.guru/complaints/rollbit-casino-player-s-account-has-been-closed-and-1) on CasinoGuru from a user. We can suggest him to create a flag if his complaints get rejected for sports betting related issue on CG. Otherwise, OP should take legal steps through a lawyer.

It does seem like the issue according to Rollbit has shifted from multi-accounting to AML, which is weird. This casino safety summary by Casino Guru is quite telling:

https://talkimg.com/images/2025/09/01/UnQNYv.png

They are categorized as a "very big casino" yet still have a high value of withheld winnings in relation to their size, lol.

As Rollbit does have a presence on the forum, the least they could do is address the issue in this thread. However, that seems unlikely to happen. It also seems unlikely that they will respond on Casino Guru either.

https://casino.guru/rollbit-casino-review#tab=js-tab-reputation

OP you can open a type 2 or 3 flag on Rollbitcom (https://bitcointalk.org/index.php?action=trust;addflag=3067300) which will cause a warning label to be displayed at the top of each page in their thread once it is active. This won't necessarily help you get your money back but it will make anyone visiting that thread think twice before depositing funds at Rollbit. You can use this thread as your reference link in the flag.

They currently have 2 inactive flags (https://bitcointalk.org/index.php?action=trust;u=3067300;page=iflags).