That is correct. I only sent 2 emails one with the original descrpition and the other with what I found in a thread. I also inlcuded the complaint email.
I still havent' gotten a single response though. The content is laregely the same descriibng my situation.
May I ask further if you send both of the emails in one same email chain [you send them the second email with your details through a reply of your own first email describing the situation] or is it on different subject and thus, different email chain?
First off, I want to thank @holydarkness and others in this forum for their help so far.
It’s been months and Rollbit has yet to provide any meaningful response. They claim I multi accounted but I didn't and I passed KYC. I attached their latest email below.
I won this money fair and square through legitimate sports betting on their platform. I’ve fully complied with their KYC Level 2 advanced process, submitting all the required documentation (government ID, proof of address, etc.) immediately when requested. I have only one account, and I’ve played by the book every step of the way.
This is a huge amount of money to me, and what’s most frustrating is they won’t even offer a proper explanation for why it’s being withheld. After weeks of silence, they finally sent this response:
Rollbit Compliance Team’s Response:Sir,
We have reviewed the account and can confirm that the actions taken to date have been carried out in line with our internal procedures and external reporting obligations for AML.
We consider the matter closed and you are no longer welcome at Rollbit. Any further attempt to circumnavigate this ban will result in future deposited amounts considered forfeit and registration details being passed to FIU Curacao, GoAML, and any relevant local authorities.
We would note that our legal inbox (
legal@rollbit.com) can accept legal service if you wish to escalate this via legal representation.*
Sincerely,
Rollbit Legal & Compliance Team
---
I responded to this with the following message, outlining my position clearly: ---
Dear Rollbit Compliance Team,
I am writing to formally address the withdrawal currently withheld from my account. I have fully complied with your KYC process, providing all required documentation, including my government-issued ID, proof of address, and any additional materials requested.
Let me be absolutely clear: I have only ever operated one Rollbit account, and my activity on the platform has been entirely legitimate. These funds were earned fairly through sports bets placed in good faith and in full compliance with your Terms of Service.
Your recent communication suggests there has been misconduct on my part, but no specific allegations or evidence have been presented. This lack of transparency places me in an impossible position, unable to address or refute vague accusations. Withholding my funds without clear explanation or evidence is both unfair and contrary to the principles of trust and accountability that any platform should uphold.
To resolve this matter fairly, I respectfully request the following:
1. A clear and specific explanation of the alleged issue that has led to the withholding of my withdrawal.
2. Immediate processing of my $30,000 withdrawal, as these are legitimate winnings earned through proper use of your platform.
3. The opportunity to address any concerns should you have actual evidence that requires clarification or further documentation.
I want to make it unequivocally clear that I am not, nor have I ever been, involved in money laundering or any other illegal activity. All deposits made to my account have come from my personal funds, and I can provide proof of source of funds if necessary. Every step of my interaction with Rollbit has been above board and in good faith.
If your decision is that I am no longer welcome to use Rollbit, I will respect that. However, withholding my rightful winnings is unjustifiable. These funds are mine, earned fairly, and I am legally entitled to withdraw them.
I am willing to fully cooperate to resolve this matter amicably, but I urge you to act quickly and transparently. Should this issue remain unresolved, I will have no choice but to escalate the matter through legal channels, as suggested in your correspondence.
I trust that Rollbit, as a reputable platform, will act fairly and release my funds without further delay.
Thank you for your time and attention. I look forward to your response.
Sincerely,
Dan
---
At this point, I’m at a loss. I’ve done everything in my power to resolve this amicably and professionally, but Rollbit has left me with no answers and no options.
I’d love to hear from anyone who has dealt with similar situations or has advice on how to proceed. Should I escalate this to Razer support (or another relevant authority)? Are there other steps I should take to ensure this gets resolved?
I’m not willing to let this go because I’ve done nothing wrong, and these funds are rightfully mine. Any guidance or suggestions would be greatly appreciated!
Thank you all for your continued support. 
