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I am very frustrated with BC.GAME.
I had (still have) a problem with KYC account verification so I cannot withdraw. Of course, I tried to solve everything with bc.game directly first.
But due to the tragic bc.game support and email communication with bc.game (when I never learned anything and moreover with a delay of several days), I filed a complaint with askgamblers.

Only after that, in response to my complaint, they answer for the first time in a factual manner that the reason why the KYC verification did not pass was that I had previously verified another account on the platform and because of multiple accounts.
After my reaction and the question "why is my account still active and can I play, make bets, deposit into the account, and also whether I have any other active account and which one?" they temporarily unvailabled the account (without any reminder or email).
Of course, I asked for some reaction and their official position, but I assume that I will not get it directly and if so, then in many days.

Yes, I had more than one account on this platform, but never two active at the same time. I never used more than one account.
It simply went like this: I deposited and lost everything on the account, and then permanently excluded myself from the account (out of frustration).
Because of gambling problems, in a few days I opened another account and deposited again, lost everything and closed the account.
I never abused bonuses or similar things, I didn't care, I deposited crypto, played slots (no sports bets) and always lost everything over time (of course I also withdrew, but I gradually deposited everything back and lost).

Indeed, "all" my accounts were in the red :/

I deposited and lost a lot of money on this platform (tens of thousands of dollars and more on another platforms like rollbit etc).
In the account that they "temporarily" made inaccessible to me, I have now about 29 ETH that I cannot manipulate.
When I tried to withdraw from this account, they wanted to perform KYC verification and everything started as described above (I never had any problems before).

I still have an open complaint on askgamblers
https://www.askgamblers.com/casino-complaints/bc-game-casino-kyc-verification-has-not-been-approved
but I'm worried.

If here is anyone who could please help me with this at this stage I would be really very grateful.
Now I'm waiting to see how everything turns out on askgamblers, I know I should have waited with this post but I'm really sad and mentally down about it all.

My UID is 80842595

This is just me, but this seems like the majority of what's happening is your fault, I mean, as far as I know, BC.game doesn't allow multiple accounts even if the other accounts is inactive, what makes your issue worse is that you requested a permanent exclusion to the other 2 two account you opened before. to be honest, I don't think you'll get the entirety of the 29ETH, what you might get is your initial deposit on your current active account.

Wait for @holydarkness(a forum member who tries to help gamblers with issues with casinos), he might be able to help you to at least get you your initial deposit back or if everything goes well, the entirety of your 29ETH(no premises tho).

If possible, would you mind sharing screenshots of the conversation you've had with their support? I am asking just to make sure you back up your claims.

Also, since you admit having a gambling problem, I suggest seeking professional help.

i closed this account before i opened the new one, so I think it should not makes my issue worse i hope :/


Here are the screenshots of email comunication
https://imgur.com/a/ThvGzSa

The reason why I say that is because you fully knowingly created accounts after asking for permanent exclusion, on top of you violating their Terms and Conditions about having multiple accounts not being allowed(doesn't matter if it is inactive).

Just to be clear, I am not trying to pull you down or anything, it is just how I see it.

I dont know, but here are official instructions, article "How to delete your BC.Game account"
https://bc-game-review.com/how-to-delete-account/

And here in paragraph "5 reasons not to delete your account" is written:
"Difficulty in account recovery. Recovering a deleted account and all the details attached to it may be almost impossible. If you wish to come back to the site at a later time, you may have to start all over again without having any previous standing, funds, or VIP account. ... with a link to article (instructions) "How to sign up on BC.Game"

So with my common sense is possible to permanent selfexcluded from one account and later sign up new account :/

I stopped reading after reading this line. This is the simplest case I have seen in the last few months. You fucked yourself by creating multiple accounts to play on their platform while it is not allowed to created a multiple accounts. It doesn't really matter if you used a account before then you left it inactive for a long time or closed it and then create another one, that does not change anything.

You are self admitted rules violator of Bc game and they have rights to confiscate the winnings along with the deposits. Just move on dude. I assume your case will closed on Askgmabler and that is why you came here to see if you could do something. I am telling you that, nothings is going to happen. You have violated their rules and got fucked up. Better luck next time.

Like I wrote in the post above
https://bc-game-review.com/how-to-delete-account/
They officially state here how users should violate their terms of service?

Once you’re fully excluded your account there’s no turning back. You can’t create new account with same IP or Identity since it’s already a violation of the ToS.

BC.game will face legal issue if they allow some the option to self exclude permanently then open another account.

This is a double edge sword because you can’t create new use it against them when you lose it all. There’s a lot of same issue in the past that blame the casino for not stopping them while they option self exclusion on their other account.

If you look at the Terms and Conditions when permanently deleting your account(permanent exclusion), it says that "you are not allowed to create another account during this period", "you are not allowed to deposit into a BC.game account", "you are not allowed to wager during this period".

The part you mentioned on "5 reasons not to delete your account", I am not sure why they would include a link to their registration, but the FAQ explicitly say that only one account per user.

as I wrote above and see the link, they officially present this option in the instructions...
https://bc-game-review.com/how-to-delete-account/


And they allow

Yes I think it means,that this relate to the account which you selfexcluded.



there is written:
If you wish to come back to the site at a later time, you may have to start all over again without having any previous standing, funds, or VIP account.
on words "start all over again" is the link to the artice about registration process
https://bc-game-review.com/registration/

So I think "start all over again" means to do new registration.
There is not written you cannot start all over again but exactly the opposite.

You are trying to create your own happiness by looking into different articles at BCgame ;D. It doesn't work in the way as you are looking into it. I couldn't find out the clause which you have mentioned here. Anyway, the decision will be taken according to the "rules of self-exclusion". Which says that


You have violated the self-exclusion rules. Don't try to justify it through other written clauses of the website which aren't connected to the self-exclusion page.

The frown in my head goes deeper and deeper as I read the lines in the opening post further and further.

OP, two things:

One, having more than one account is not allowed. Period. Having more than one account to circumvent self-exclusion? There's no way back from that path.

Two, that site you mentioned over and over as their official response, is not their official. It's extremely likely a phishing site trying to get your account details.


https://talkimg.com/images/2025/07/08/Uwr5vT.jpeg

This case should've been closed from the opening post. I'll try to nudge my contact anyway, let's see if they can return the very initial deposit of the latest account as a gesture of good will.

The onus was on the OP to ensure he did not violate the rules yet he did. Maybe there is something BC Game (and all casinos) could do regarding players that self-exclude, they could use IP addresses to block multiple accounts. I do not know why casinos allow accounts to register with the same IP address as customers that have self-excluded or allow multi-accounting because deposits can be made but then freeze the same accounts when withdrawals are attempted.

In this particular case, it seems as though BC Game could have handled things differently. Yes the OP breached the terms and conditions but BC Game did not have to keep his account active when they knew he had more than one account and opted for self-exclusion.

and that's where you fucked up.

once you permanently excluded yourself, there is no coming back to the same casino, a permanent self exclusion is for life.
you are no longer allowed to play there ever again, and you are definitely not allowed to make a new account, no matter the reason.

that's a review website, anything there is not official instructions.

that is kinda true, but only for people who just closed thier accounts, not people who self excluded themselves.

why would you think that? you self excluded "yourself" not the account.

it's definitely not an official website, but it's not a phishing website either.
just a weird affiliate website. most of the links i checked there redirect to bcgame.sk, which is an official mirror site.

https://www.talkimg.com/images/2025/07/08/Uwrlwd.png

i agree

Why do you need multiple accounts when the one you are using is active, the thing is not by closing one account but how you close them, did you at any point in time write to the casino letting them know that you want to close the account, you you received a response with account successfully closed.


If no then you still have a fault here, although this is just based on my own analysis of what is happening and the possible cause of your problem.

Yes you are right, its really funny. I thought this was the official website, it looks like that.

But I think they violated rules and law first, when they alow me to create account, deposit and play.
Of course they can afford everything but you don't read one sentence and they confiscate you money.
Where is there any balance? I know, I'm naive.

Yes i am sorry it is not, just looks like official.

Thank you very much, by email its for months.
They haven't even officially written to me yet why my account was temporarily suspended.

Self-exclusion is a process that casinos must enable, its purpose is to help and protect players.

Did bc.game protect me?
NO
They allow me to register deposit and play.

Did bc.game help me?
NO
On the contrary, they did not help me, they froze my winnings, only based on my request for withdrawal.

How can they, based on the idea and process of self-exclusion, which is supposed to help and protect players, take away a player's winnings. This really makes no sense to me.

I am not aware that I broke any rules when registering an account, this responsibility must be on the casinos to ensure that the self-exclusion process helps and protects players. They are just getting easy money from gamblers based on this idea and mechanics. This is absolutely against the meaning of the self-exclusion process.

They did not verify my identity in the registration process, they allowed me to deposit and play. So I played.

And I won't write here now what else they did wrong. Maybe later and in another place.

No, they didn't. There are thousands of ways to create a new account at online casino after requesting self-exclusion. It can be reduced by applying mandatory KYC verification during registration. A casino reserves the right to forfeit your account balance if you do serious violation of the terms. You have violated two rules here. One of them is the voluntary act of self-exclusion policy. And the other one is creating multiple accounts.

It's the player's responsibility to know if they are breaking the rules, that's why casinos have Terms and Conditions posted on their website, so the gamblers read them and learn what to do and not to do. no offense, but right now you sound like you are putting all the blame on the casino and not taking any accountability.

Responsibility...

Casinos are a regulated industry, they have to comply with the laws and licensing conditions in the countries where they operate. They have committed to ensuring the possibility of self-restrictive measures for players.

I think they cannot throw this responsibility on the user, but they have an obligation to ensure it.

I don't know what is complicated about requiring personal data upon registration (name, address, date of birth, or at least KYC verification before the possibility of depositing and playing.

If someone applies self-restrictive measures and in 10 years re-registers, is it really the user's responsibility where he was or was not registered?


I didnt use vpn during registration, i done it from the same device.

Precisely because these options exist, they could simply be prevented by requiring verification (at least name, address, date of birth) during the registration process.

Why they didn't implement this verification during registration is up to each person to answer for themselves, I understand now.

I broke a rule that was supposed to protect me as a player and bc.game helped me by freezing my funds in the amount of 29 ETH. Doesn't that sound strange?

And when a casino do this, some will condemn it as an act against privacy and the very root of crypto pseudoanonymity. There is a reason why casinos only ask KYC upon violation or big win or other event that worth investigating [excepting Stake that require basic KYC upon registration]. They're tiptoeing between being compliant to international-government bodies [namely: your and everyone's country] to restrict the growth of crypto and the "privilege" of anonymity that crypto offered [namely, by imposing label of AML/ATF] and to give as many leeway and privacy to the cryptousers.

or maybe so they don't have to pay them

Please do you have any news from your contact ?

Today, I received an email from bc.game stating that my account has been permanently locked due to prohibited techniques. Without any further explanation.

I requested that the remaining funds from the account be sent to my eth address.

So, they haven't taken any steps to prevent you from creating an account at BCgame. They should have at least blocked your IP address and device fingerprint. It isn't possible to prevent users from creating multiple accounts by applying mandatory KYC verification. Users who have gambling problems will use their known people to complete the KYC verification.

They didn't allow you to login and deposit on the same account from which you had requested self-exclusion. You created another account to play there, it is against the terms of the casino. You accepted their terms during registration. Therefore, you are still guilty here if we look at it from the different side.

They do not have a self-exclusion mechanism in the system because they want to (they really don't want to) , but because they have to comply with the licensing conditions and laws of the countries in which they operate.
And they must ensure the functioning of this mechanism.
It is not something that is supposed to help the casino confiscate the money won, but on the contrary, to help players not to lose it when they have a problem.

BC.game abuses this mechanism in the exact opposite way to why it must be introduced in the casino.
They allow these players to deposit and play without verifying their identity and then rob them a second time when they manage to win something.

I think that everyone who has a little sense of law and justice must feel that this does not make sense and goes against the meaning of why they must have a self-exclusion mechanism in the casino and must ensure it.

I have not received any new official explanatory statement from BC.game, not even here on the forum.
We are now preparing a complaint to the Ministry of Finance of the Czech Republic, which is responsible for the license and the Gambling Act.

If bc.game is going to focus on violating one sentence of the terms and conditions, which is supposed to protect players, they have violated almost the entire Gambling Act, which you can download in English here.

https://www.mfcr.cz/cs/kontrola-a-regulace/legislativa/legislativni-dokumenty/2016/zakon-c-186-2016-sb-25992

So that is the first thing that will most likely result in a legal dispute.

The second thing is that we found out that they probably do not even have a license to operate gambling in the Czech Republic. The ministry sanctions this circumvention of the law with a fine of up to 2 million dollars, as stated in the Gambling Act in CZ.

I mentioned something similar in a different thread and it is relevant here too, I think it is becoming increasingly difficult (if not impossible) to defend BC Game against many of the accusations being made against them. They are supposed to be a professional company and that should include exceptional customer services and customer care. Going by the accusations made against them in the forum, it seems they have zero respect for their customers.

If you are correct about them not having a licence to operate in your country, I hope you proceed to report them to your Ministry of Finance because if they fine BC Game millions of USD$ it could be the wake up call they need in order to either become a serious business that provides excellent customer services or they will declare bankruptcy and shut down.

They've already been fined three times: Spain, Netherlands and UK. All three fines were avoided when they were forced into bankruptcy in Curacao, so another fine in their ledger is just another "issue" they can solve by ignoring. It has become evident that they couldn't care less about any legal proceedings thrown at them, because due to nature of their legal setup, it's way easier to just ignore it.

Umm... if I understand their ToS correctly, which also shared by many other casinos, only different slightly in wordings, actually the burden to ensure if it is legal to gamble in one's country, is shifted to the player. For example, this point:

https://talkimg.com/images/2025/07/16/UAMkzW.jpeg

Not to mention, though I can't verify this myself as I have no interest to put my account in permanent self-exclusion just to verify the rules [I still need the accounts to rake ToS or be in player's shoes and simulate their activity], I think there is a clause in self-exclusion that says it is prohibited to create a new account and they have full right to confiscate funds upon breach of ToS.

Those said, my contact was sick for the past two days and just returned to work today. I am currently inquiring for your situation and a way out of it [this should answer your question why BC's representative give zero statement this far] that will at least give you something despite the bypass of self-exclusion.

If you wished to go with that step above to escalate to legal matters, though, by all means, kindly tell me so I can allocate my time better with other cases and drop yours, as it'll be out of my and my contact's hand and shifted to legal department.

The player cannot know whether or not the casino has a license to operate a service in a particular country, it is not public information, it is really the responsibility of the casino if it operates these services in a given country, it must be legally responsible for being able to operate them. Regardless of the fact that my previous account passed KYC verification without any problems, and they allowed me to use their services in my country (I cannot know whether they are breaking the law or not, if I do not know whether they have a license or not).
They can't write whatever they want in their terms and conditions (that you have to wear a black T-shirt with their logo when playing, otherwise you risk having your winnings confiscated). They have to adhere to some legal framework and be responsible for THEIR services.


On the contrary, in ToS, only players can manage the funds in the wallet.



Of course, we would prefer to take some kind of amicable path.

Please let us know how BC.Game views the whole situation, or how they propose to resolve the situation, because an agreement may not be reached through official channels. Thank you very much

I still haven't received any official explanation, on July 28, 2025 I'll start acting like them

I suggest you to wait a few more days to see that you'll get something from the casino, the members have said the truth. It's a user's own responsibility to read the ToS of casinos and sometimes those ToS's can change without any notification, and that's why when a user is part of a casino then he/she should always try to read the ToS multiple times.

What official explanation do you need? I might be able to convey that to my contact if you specified it to me. Regarding their standing for your case, though, I've heard back from them and their firm offer of returning your initial deposit of 1,900 USD. This is the furthest they'll do, given the nature of your case is self-exclusion circumvention.

Thank you for the message, my deposits were in ETH, but I agree, let me forget about it with sorrow and put it out of my mind. How do we do this with them? I assume they have my ETH address?

I assume they do, and they'll proceed by returning 1,900 worth of USD [i am not sure whether they'll be in USDT or in ETH or other currencies] to the originating address. I'll let them know about this decision right away, alongside with inquiring the further details that'll be needed to proceed. Just in case, though, mind to shoot me your ETH address? By PM is fine.

I sent you the ETH address in a private message, I would be happy if the agreed amount in ETH could be sent to me.

I would not address the matter any further, and as I wrote here I would rather forget about this whole situation as soon as possible, with the added thanks for your effort.

This is to double confirm [already did that through PM] and to publicly inform the overseers that I've got the address, I'll relay that to my contact, and will relay here the steps needed to be taken to proceed once I heard from them. It's night time in my contact's timezone and they're already asleep [I believe]. So... probably tomorrow.

I am no fan of BC Game because their standards have slipped over the past months. The way BC Game have been handling complaints within the forum is sub-standard (but to be fair most casinos are behaving  similarly). Having said that, I have no recollection of BC Game ever being fined by regulators in Spain, Netherlands and the UK but they were expelled from the UK because they were at that stage at risk of bankruptcy courtesy of Curacao.

As a priority, I think they should try improving their customer services especially within the forum otherwise they could be facing more damage to their reputation. It might even get to a point where the damage to their reputation becomes the reason they close down.

When you signed up a second account, you were flagged for multi-accounting. Instead of BC.game banning you right there and then, they free rolled you where you could lose, but not win. It's a crooked tactic used by the casinos since they are well aware of the second account. The good books ban immediately or give your deposit back.

Hello cendaaa,

Our team received your preferred address for return deposit through holydarkness.

We are afraid that we have to follow protocol that will require your written request asking the initial deposit to be returned to the address being referred here, once again, formally through email.

We will be waiting for your email and promptly process the withdrawal.

I just sent an email requesting a refund of my $1900 USD deposits to my ETH address with the address provided. Based on the agreement via holydarknes on the bitcointalk.org forum with a link to this thread.

I sent it to recovery@bcgame.com and support@bc.game
Is this the correct address? Because you didn't provide the address.

What should I think about this answer??
https://ibb.co/5WkyN2Bd

Right now, I am unsure what to make of it as I do not know when it was sent. Was their reply sent after the refund was processed or was this sent to explain why they will not be making any payments?

If it is the latter, I would not surprised because BC Game seem to have lost credibility. Their reputation has gradually declined to the point we are seeing the current mess they find themselves in. If that were the case, unfortunately it would mean your issue still remains unresolved (even though BC Game would claim you have no case because of alleged breaches of terms and conditions).



https://i.ibb.co/99hLFGsJ/Screenshot-20250724-181815-Chrome.jpg

If that reply above is received once you sent email to recovery [and suppose that email is a reply from recovery@bcgame], I believe it's a simple interdepartmental-misunderstanding where my contact has arranged for the refund, but perhaps the recovery team mistaken your email as someone else's. I've nudged my contact, and ask them a specific subject you should send your email under, so the team will know it's you.

A good follow up.
If I were the Op, there was no point making the email public in order not to complicate issues since your contact and even BC.game support has agreed to refund and he also signed via email.

Yes, that's exactly the response from recovery@bcgame to the request for a refund of deposits with the specified amount and address, the return of which was agreed here. (I described the situation in the request and linked to the forum here).

So, I think it's safe to say it's indeed an interdepartmental miscummunication. We can try to fix this. OP, mind to share me your email address by PM? My contact will need that to zeroing into your email and check and perhaps put things in motion.

I send you email by PM. Thank you holydarkness

Any news please ?

Please wait for perhaps a day or two? I've brought that reply you got to my contact and explained the situation, but maybe due to heavy schedule, they misunderstood the point I am raising to them and I'm literally just nudged them about this matter few minutes ago and was waiting for them to reply. But... due to timezone difference, I think it's near bedtime on their part of the earth. They usually went dark [literally, as they're falling asleep] around this time.

https://talkimg.com/images/2025/07/28/UHQKVa.jpeg (https://talkimg.com/image/UHQKVa)

Yeah there is need for op to have patient concerning this matter, and also see that you are working very hard to make sure things are rightly fixed. For the main time most of the casino representative doesn't used same time as ours.
There response may definitely show concern for the reason while the kyc failed, although most of the casinos highly frown the use of multiple account or vpn and when they sense foul play from the gambler itself they wouldn't allow him to continue verification and could leads to funds being frozen.

Heard from my contact that it's in process of refund. So I guess they've zeroing into your email using the address info I relayed to them and handled the procedure of wallet address smoothly. Hopefully he fund will arrive at the destination address of your preference soon without any further trouble.

Thank you holydarkness, but I didn't know that the ETH sending process takes more than two days, when it takes 30 seconds. The payment hasn't arrived yet. I will let you know

Hmm, let me nudge and ask for the TXID from my contact. If it takes two days, maybe there is a communication lag where my contact [or whoever other head of department they're in touch with] issued a greenlight and someone tasked with it missed the notice.

? not processed

Ahh, sorry, forgot to adddress you. I made a follow up with my contact few days ago. They said "processed", as in the request and all the requirement are currently being processed by the division handling your matter, not the withdrawal itself being processed. I apologize for the miscommunication.

OP, below is the TXID for your return deposit, kindly check and confirm if it landed and accessible to your wallet. They also send their apology for the delay. Price shifted a little, so they need to make an adjustment and make a new "order" to refund you.

0xff9b6024c666d229424c21fce7f24b2c616dd4d3901f93231ca0b738f6773419

I recieved return deposits. Thank you holydarkness

Glad to hear. Now that we can consider everything is resolved, mind to lock the thread and mark it as resolved? It'll help keeping this thread sterile from spam and useless further post.

The button to lock a thread is at the bottom left of the page, you can mark as resolved by editing the title of your very first post on this thread and add word "resolved"