BC.game KYC failed - account temporarily unaviable - frozen 29ETH

[BC.Game Support]

I assume they do, and they'll proceed by returning 1,900 worth of USD [i am not sure whether they'll be in USDT or in ETH or other currencies] to the originating address. I'll let them know about this decision right away, alongside with inquiring the further details that'll be needed to proceed. Just in case, though, mind to shoot me your ETH address? By PM is fine.

I sent you the ETH address in a private message, I would be happy if the agreed amount in ETH could be sent to me.

I would not address the matter any further, and as I wrote here I would rather forget about this whole situation as soon as possible, with the added thanks for your effort.

This is to double confirm [already did that through PM] and to publicly inform the overseers that I've got the address, I'll relay that to my contact, and will relay here the steps needed to be taken to proceed once I heard from them. It's night time in my contact's timezone and they're already asleep [I believe]. So... probably tomorrow.

Hello cendaaa,

Our team received your preferred address for return deposit through holydarkness.

We are afraid that we have to follow protocol that will require your written request asking the initial deposit to be returned to the address being referred here, once again, formally through email.

We will be waiting for your email and promptly process the withdrawal.

[cendaaa]

Hello cendaaa,

Our team received your preferred address for return deposit through holydarkness.

We are afraid that we have to follow protocol that will require your written request asking the initial deposit to be returned to the address being referred here, once again, formally through email.

We will be waiting for your email and promptly process the withdrawal.

I just sent an email requesting a refund of my $1900 USD deposits to my ETH address with the address provided. Based on the agreement via holydarknes on the bitcointalk.org forum with a link to this thread.

I sent it to recovery@bcgame.com and support@bc.game
Is this the correct address? Because you didn't provide the address.

[cendaaa]

What should I think about this answer??
https://ibb.co/5WkyN2Bd

[JollyGood]

Right now, I am unsure what to make of it as I do not know when it was sent. Was their reply sent after the refund was processed or was this sent to explain why they will not be making any payments?

If it is the latter, I would not surprised because BC Game seem to have lost credibility. Their reputation has gradually declined to the point we are seeing the current mess they find themselves in. If that were the case, unfortunately it would mean your issue still remains unresolved (even though BC Game would claim you have no case because of alleged breaches of terms and conditions).

What should I think about this answer??
https://ibb.co/5WkyN2Bd

[holydarkness]

What should I think about this answer??
https://ibb.co/5WkyN2Bd

If that reply above is received once you sent email to recovery [and suppose that email is a reply from recovery@bcgame], I believe it's a simple interdepartmental-misunderstanding where my contact has arranged for the refund, but perhaps the recovery team mistaken your email as someone else's. I've nudged my contact, and ask them a specific subject you should send your email under, so the team will know it's you.

[Zoomic]

What should I think about this answer??
https://ibb.co/5WkyN2Bd

If that reply above is received once you sent email to recovery [and suppose that email is a reply from recovery@bcgame], I believe it's a simple interdepartmental-misunderstanding where my contact has arranged for the refund, but perhaps the recovery team mistaken your email as someone else's. I've nudged my contact, and ask them a specific subject you should send your email under, so the team will know it's you.

A good follow up.
If I were the Op, there was no point making the email public in order not to complicate issues since your contact and even BC.game support has agreed to refund and he also signed via email.

[cendaaa]

What should I think about this answer??
https://ibb.co/5WkyN2Bd

If that reply above is received once you sent email to recovery [and suppose that email is a reply from recovery@bcgame], I believe it's a simple interdepartmental-misunderstanding where my contact has arranged for the refund, but perhaps the recovery team mistaken your email as someone else's. I've nudged my contact, and ask them a specific subject you should send your email under, so the team will know it's you.

Yes, that's exactly the response from recovery@bcgame to the request for a refund of deposits with the specified amount and address, the return of which was agreed here. (I described the situation in the request and linked to the forum here).

[holydarkness]

What should I think about this answer??
https://ibb.co/5WkyN2Bd

If that reply above is received once you sent email to recovery [and suppose that email is a reply from recovery@bcgame], I believe it's a simple interdepartmental-misunderstanding where my contact has arranged for the refund, but perhaps the recovery team mistaken your email as someone else's. I've nudged my contact, and ask them a specific subject you should send your email under, so the team will know it's you.

Yes, that's exactly the response from recovery@bcgame to the request for a refund of deposits with the specified amount and address, the return of which was agreed here. (I described the situation in the request and linked to the forum here).

So, I think it's safe to say it's indeed an interdepartmental miscummunication. We can try to fix this. OP, mind to share me your email address by PM? My contact will need that to zeroing into your email and check and perhaps put things in motion.

[cendaaa]

I send you email by PM. Thank you holydarkness

[cendaaa]

I assume they do, and they'll proceed by returning 1,900 worth of USD [i am not sure whether they'll be in USDT or in ETH or other currencies] to the originating address. I'll let them know about this decision right away, alongside with inquiring the further details that'll be needed to proceed. Just in case, though, mind to shoot me your ETH address? By PM is fine.

I sent you the ETH address in a private message, I would be happy if the agreed amount in ETH could be sent to me.

I would not address the matter any further, and as I wrote here I would rather forget about this whole situation as soon as possible, with the added thanks for your effort.

This is to double confirm [already did that through PM] and to publicly inform the overseers that I've got the address, I'll relay that to my contact, and will relay here the steps needed to be taken to proceed once I heard from them. It's night time in my contact's timezone and they're already asleep [I believe]. So... probably tomorrow.

Hello cendaaa,

Our team received your preferred address for return deposit through holydarkness.

We are afraid that we have to follow protocol that will require your written request asking the initial deposit to be returned to the address being referred here, once again, formally through email.

We will be waiting for your email and promptly process the withdrawal.

Any news please ?

[holydarkness]

Any news please ?

Please wait for perhaps a day or two? I've brought that reply you got to my contact and explained the situation, but maybe due to heavy schedule, they misunderstood the point I am raising to them and I'm literally just nudged them about this matter few minutes ago and was waiting for them to reply. But... due to timezone difference, I think it's near bedtime on their part of the earth. They usually went dark [literally, as they're falling asleep] around this time.

[Perfectbaby]

Any news please ?

Please wait for perhaps a day or two? I've brought that reply you got to my contact and explained the situation, but maybe due to heavy schedule, they misunderstood the point I am raising to them and I'm literally just nudged them about this matter few minutes ago and was waiting for them to reply. But... due to timezone difference, I think it's near bedtime on their part of the earth. They usually went dark [literally, as they're falling asleep] around this time.

Yeah there is need for op to have patient concerning this matter, and also see that you are working very hard to make sure things are rightly fixed. For the main time most of the casino representative doesn't used same time as ours.
There response may definitely show concern for the reason while the kyc failed, although most of the casinos highly frown the use of multiple account or vpn and when they sense foul play from the gambler itself they wouldn't allow him to continue verification and could leads to funds being frozen.

[holydarkness]

Any news please ?

Heard from my contact that it's in process of refund. So I guess they've zeroing into your email using the address info I relayed to them and handled the procedure of wallet address smoothly. Hopefully he fund will arrive at the destination address of your preference soon without any further trouble.

[cendaaa]

Any news please ?

in process of refund

Thank you holydarkness, but I didn't know that the ETH sending process takes more than two days, when it takes 30 seconds. The payment hasn't arrived yet. I will let you know

[holydarkness]

Any news please ?

in process of refund

Thank you holydarkness, but I didn't know that the ETH sending process takes more than two days, when it takes 30 seconds. The payment hasn't arrived yet. I will let you know

Hmm, let me nudge and ask for the TXID from my contact. If it takes two days, maybe there is a communication lag where my contact [or whoever other head of department they're in touch with] issued a greenlight and someone tasked with it missed the notice.

[cendaaa]

Any news please ?

in process of refund

Thank you holydarkness, but I didn't know that the ETH sending process takes more than two days, when it takes 30 seconds. The payment hasn't arrived yet. I will let you know

Hmm, let me nudge and ask for the TXID from my contact. If it takes two days, maybe there is a communication lag where my contact [or whoever other head of department they're in touch with] issued a greenlight and someone tasked with it missed the notice.

? not processed

[holydarkness]

? not processed

Ahh, sorry, forgot to adddress you. I made a follow up with my contact few days ago. They said "processed", as in the request and all the requirement are currently being processed by the division handling your matter, not the withdrawal itself being processed. I apologize for the miscommunication.

[holydarkness]

OP, below is the TXID for your return deposit, kindly check and confirm if it landed and accessible to your wallet. They also send their apology for the delay. Price shifted a little, so they need to make an adjustment and make a new "order" to refund you.

0xff9b6024c666d229424c21fce7f24b2c616dd4d3901f93231ca0b738f6773419

[cendaaa]

OP, below is the TXID for your return deposit, kindly check and confirm if it landed and accessible to your wallet. They also send their apology for the delay. Price shifted a little, so they need to make an adjustment and make a new "order" to refund you.

0xff9b6024c666d229424c21fce7f24b2c616dd4d3901f93231ca0b738f6773419

I recieved return deposits. Thank you holydarkness

[holydarkness]

OP, below is the TXID for your return deposit, kindly check and confirm if it landed and accessible to your wallet. They also send their apology for the delay. Price shifted a little, so they need to make an adjustment and make a new "order" to refund you.

0xff9b6024c666d229424c21fce7f24b2c616dd4d3901f93231ca0b738f6773419

I recieved return deposits. Thank you holydarkness

Glad to hear. Now that we can consider everything is resolved, mind to lock the thread and mark it as resolved? It'll help keeping this thread sterile from spam and useless further post.

The button to lock a thread is at the bottom left of the page, you can mark as resolved by editing the title of your very first post on this thread and add word "resolved"