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What happened:: self excluded account gets reopened which leads to more losses, clear violation of TOS and no player protection or responsible gambling on this site

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=2848599

Reference Link:
Amount Scammed: 1400$
Payment Method: USDT/LTC/ETH
Proof of Payment: https://www.talkimg.com/image/UHTNol
PM/Chat Logs:
Additional Notes:

Well, here I am. I have had an account on this forum in the past but i don't remember my login or even username. Anyway, I have some gambling problem and betfury screwed me over big time.
I self excluded with them on July 12th permanently but because I know I still had some small bonuses waiting for me which i wanted to gamble with I asked them to reopen my account. For obvious reason they should have never done that, it's called player protection.

conformation of account being closed: https://www.talkimg.com/image/UHT3jW
email after the reopened it: https://www.talkimg.com/image/UHTkOJ

They write in their own TOS:
"Once a self-exclusion is applied to your account, it will stay in place and it will not be reversed or decreased for any reason. Permanent self-exclusion will remain closed indefinitely. "
You will find this info here: https://docs.betfury.com/betfury/responsible-gaming-and-gambling

Well, I think me being a losing player was reason enough to still reopen my account, good job betfury.

After the account got reopened I have deposited and lost round about 1400$. Of course it's my fault, I get that, but if the site would have followed their own TOS which are very clear that under no reason accounts should be reopened, this would and should not have happened, therefor I am asking for my money back and the account to be closed after that.

I will also send this to the betfury support, this is mainly to get their attention as well.

Needless to say, I am deep in the red on this site. So it's not like I have been in profit or anything before I self excluded. If I have to put a number on it, I think it's at least 10k that I lost in the short time i was on the site.

Betfury team is indeed guilty here for allowing you to play again by removing the self-exclusion from your account. They shouldn't have done it there by any means. I would have blamed you here if you created a new account and lost the funds. But the issue is different here. I'm wondering how you have requested them to reverse the self-exclusion. It will be better if you also add the screenshot of the email in which you requested them to reopen your account in order to play with the bonus.

Hi, mind to shoot me a PM of your email address so I can reach my contact on BetFury to get their side on this matter? Also, mind to share us another screenshot of what you wrote to them that lead to exclusion being lifted?

Not defending the casino because they should not have reopened an account that asked for a permanent exclusion, but I'm curious, would you have made this complaint if you had won after they reopened your account?

Fair question, guess I wouldn't. But we all know i would have lost it back sooner or later anyway, so the would I have won storyline is just fiction, as for most players.


Yes it was me who requested the reopening, just sent them this email and some hours later was open again. I actually didn't expect them to reopen it since I checked the TOS myself, yet to my surprise they did it. While I felt lucky at the time, 10 days later, as so often, I live in regret.

https://www.talkimg.com/image/UHtIIj


Thanks for your interest. I am currently in conversation with the support, which is not easy. If it leads nowhere I will gladly share some information with you. I don't really want to share my mail address here, I think the username or something should be sufficient as well.

Thanks for providing the screenshot. But now I'm wondering what you said at the initial stage to request the self-exclusion. Looks like it was a soft request to reopen the account. Hadn't you mentioned about your gambling problem in the first self-exclusion request email? Whatever you said, they shouldn't have reopened the account to respect their own terms.

There was no need of creating this scam accusation if you are still in touch with their support agent to hear their decisions. Anyway, don't forget to give us the final update here.

So this complaint wasn't really about a concern about their casino not following through on their own terms and conditions, but because you lost and now want the money back?

Anyway, good luck. Also, I'd suggest seeking some professional help, since you are showing symptoms of gambling problems.

I opened this scam accusation because it is a scam. A site should or must follow their own TOS, they blatantly violate them. Player protection and responsible gambling are not being followed on betfury, that's why I have created this thread as well, to show what kind of people are operating this site.
Seems like you didn't even read my opening post where I made it clear that I only lost money to this site because they let me, which by license agreement and responsible gambling guidelines should not have been possible in the first place since I perma self excluded. Not that hard to understand normally.
By the way Sherlock, nice observation with the gambling problems. It's not like I wrote "I have some gambling problem" in the first post, didn't I?


I didn't ask for help, I am sharing this case because it shows how shameful sites like betfury operate. They set up rules for player protection and not follow them, which by the way is against their license agreement as well.
I simply asked "close my account", this is also visible in one of the pictures. You can't even self exclude permanently on site, you have to send them an email, just to make it even more difficult for the player to follow through with their decision.
You stating it wasn't necessary to create this thread in really funny. So you think reopening self excluded accounts is a good thing then? Strange mindset you got there.
Even if I get paid, which I most likely won't, this should not happen, not to anybody. Self excluded accounts cannot get reopened, why else having this gimmick in the first place if you don't follow it.

Sure, they are wrong for not following their own ToS, but no offense, you seem to only care about the site, not following their ToS, because you lost. I mean, like you said earlier when asked, "Would you have made this post if you had won after they reopened your account?", you said, "Guess I wouldn't". Anyway, good luck.

Sorry but... reading what you and acroman08 discussed in several posts, that I choose not to quote as the discussion leading to my question are happened in multi-post and I have to pyramid quote them, but.. this is your self-exclusion request? This sole email below?

https://talkimg.com/images/2025/07/30/UHFwvC.png (https://talkimg.com/image/UHFwvC)

"Close my account."?

No mention of self exclusion and/or gambling addiction, simply asking to close your account, and later asked to reopen because your previous request to close was due to dissatisfaction? For your reference, this is their guide to self exclusion, [screenshooting in full, so BetFury logo is visible, lest someone "think" that I invented the rule and quoted other casino's page]

https://talkimg.com/images/2025/07/30/UHFCxI.jpeg (https://talkimg.com/image/UHFCxI)

And by the way, they do have a page for self exclusion, though I don't know what'll happen and where it'll redirect us once clicked:
https://talkimg.com/images/2025/07/30/UHFnog.jpeg (https://talkimg.com/image/UHFnog)

There is something I am not getting cleared here; you said you requested for self-exclusion or closure right?
Do you know that self-exclusion has duration? You can request for self-exclusion without knowing you had already choosing the expired data (when to reopen) and you couldn't remember before you write to them to reopen and they did that. Probably you made deposit to gamble and you lose now you wanting to hold them responsible for reopening your account right? I don't know if you keep a screenshot during the time you clicked on self-exclusion to know if you said permanently or for a specific duration of months only this can attest if you are right or wrong.

Funny case, let me see. While I am not a fan of requesting refunds, what Betfury is doing here is not ok.
You don't have to give them a reason to close your account by the way. I also closed my account a while back, got the same confirmation email word for word, and that's it.
They will close your account once you tell them to, as they should. You can give them a reason of course, my reason that I wrote that the site and games are terrible.  ;D


Self exclusion only goes to max 1 week within a month, I have called this site out for that before but the spammers in their ANN thread quickly burried my concerns, as usual. When you request an account closure via email that's permanent, don't know why you guys even kind of defend this site tbh.
See here: https://bitcointalk.org/index.php?topic=5276159.msg65192978#msg65192978
This picture is also from my post:

https://www.talkimg.com/images/2025/07/31/UHEnmd.png


Also, cause you asked for whatever reason and it was already explained, he didn't request the exclusion on their site, OP already explained that in his last post here. You CAN'T permanently exclude on the website. When you click on "indefinitely" it will tell you to send them an email, that's exactly what I did as well.

Doesn't matter if this person deserves a refund or not, what Betfury is doing is unacceptable. Reopening accounts that requested to be closed (doesn't matter which or any reason has been gives) is violating their own rules since it states under no circumstances they will reopen, yet they did cause they knew he is a losing player which in their eyes is a lucrative player.
Doing this is against licenses and I urge OP to bring this to askgamblers or casinguru. I saw a recent case that was very similar to yours and they sited with the player, also because the site didn't bother to respond.  ::)

Just my opinion about this one. Just another reason I am happy to be gone from this place. Guess I should try to reopen my account as well, just to prove this violation is happening to several players. ;D

Shame on Betfury, seriously!

Are you sure about that? That's not a specific policy when applied to general account closures. Their terms of service states this:


OP did not mention in their email to BetFury that they were self-excluding themselves. The self-exclusion policy is a little different:


It appears BetFury had no knowledge that OP was trying to self-exclude. Just trying to be fair.

Well they did close his account, didn't they? So they knew and understood what he was talking about and acted accordingly, basically following their own rules. Like I said I got the same exact email when I closed mine. They even say he can't open new accounts or whatever.

Closing an account is the same as self excluding (the don't make a difference), if you think otherwise I would like to understand your thought process behind that.

Anyway, my opinion is set, not only because of this case but also because I think the approach to responsible gambling on this site is ridiculous. Only letting you self exclude for 1 week of the month and the next best thing you can do is permanently (basically losing all your VIP level perks forever) is ridiculous. They know exactly what they are doing. Stake and many other sites give you so many options, but betfury says you can leave 1 week or leave forever and give up all your progress. Kinda ridiculous.

Just so you know:
That's the exact same procedure as self excluding permanently. You have to send an email, can't do on the website.

You requested for self exclusion which they obliged, after some time you also wrote them to reopen your account which they did on the ground that you would have been ready to gamble again, where then is the offense in that? They acted as per your request so I did not see any wrong doing here. If you have a gambling problem and assuming Betfury refused to reopen your account, it will take you less than 5 minutes to set up account in another casino and still lose the money. I think the most important thing is for you to seek help from a therapist and not this complaint because it will not lead to anywhere.

As a bitcointalk user, we shouldn't care about his personal problem or the money he is seeking, that doesn't matter. The problem on hand is the ridiculous approach betfury has when it comes to responsible gambling. They want you as a player to follow the rules but they break them themselves.
Seems like you didn't even read the rules (otherwise you wouldn't have written this nonsense about not seeing any wrongdoing) but people like you defending a site like betfury really is triggering, so I better unwatch this thread.  ::)

This one is a little tricky since there is both a "Cool-Off" and "Self-Exclusion" laws under CGA. Cool of is normally 24 hours, 7 days, 1 month and 3 months. Self exclusion is normally 1 year, 3,5,10 years and lifetime. The accounts automatically reopen after the closing period has expired.

I always find this kind of accusation funny. I understand that probably Betfury is at fault because they reopened a permanently self-excluded account, but OP could have lost the same amount of money by creating another account or playing on a different casino. But they choose to trick Betfury and try their luck. In case he loses his deposit, he could try to milk the casino.  :D :D

I think we have seen similar cases before. Betfury is not right here, but the player isn't a saint here. I suspect he had a premeditated plan to extort Betfury if he lost again. This is what we are seeing now.

Self Exclusion isn’t permanent unless specified. If the OP requested permanent self-exclusion, then it can’t be reopened. Otherwise, there’s an expiration date on the exclusion.

I disagree because the terms of service differentiates a self-exclusion account closure vs. a general account closure (as I outlined in my first post), asking the user to specifically state that they are self-excluding when writing the account closure email.


Ah but its not though.


He didn't request a self exclusion though. Per the contents of his email, he only requested an account closure (without specifying he wanted to be self-excluded), and nowhere in the ToS does it say that accounts closed in this manner can't be re-opened.

Self-Exclusion and closing account are the same for all intents and purposes. They can be reopened. Life time Self-Exclusion is different. It can’t be reopened. CGA under new LOK laws.

Obviously they are not. For example, when AHOYBRAUSE closed his account, he didn't say anything about closing it because he was addicted to gambling and wanted to stop himself from playing -- he simply didn't like the casino. He could probably change his mind and re-open it at a later date if he wanted. That is the difference.

What I'm looking at here is what BetFury requests when a user is closing their account for the purpose of self-exclusion. It is different than what is requested for a general account closure, and for good reasons.


OK so you are contradicting yourself...

”Lifetime” is the key word. Everything can be reopened unless it says lifetime. I put the choices of time period in a previous post talking “Cool-Off” and “Self-Exclusion” 1,3,5,10 years or lifetime for Sel-Exclusion. Cool-Off is shorter. It’s in CGA laws.

Mmmhmm... and what type of self-exclusion do you think OP was talking about? Permanent or temporary?

we can’t guess because they are different. If lifetime isn’t mentioned, then it can be reopened.

We don't have to guess because its stated in the first post:


The problem is OP didn't tell BetFury they wanted a permanent or any other type of self-exclusion. That is literally why a general account closure and an account closure for self-exclusion cannot be treated as the same thing.

They are the same unless he told Betfury permanent or lifetime. Hopefully the OP posts what he originally told Betfury and it says permanent. The law is clear.

Edit- just looked it up. It’s under 9.2 self-exclusion CGA. Version 1 on April 17, 2025.

Are you saying that if they had kept the self exclusion on you would not have looked for another place to gamble? I am betting that you would have made a new account or when to play on another site because as you said, " you have a problem".

I personally don't really think the sites should give you a place to gamble and have to babysit you as well. You are responsible for your own actions. People bitch all the time that they want to be able to spend their money however they want. Internet gambling allows you to do that, but you lost and are looking for a loophole for a refund or something. You can either handle gambling or you can't. Don't blame the site for your decision IMO.

Now some might argue that the site broke their terms if your account was reopened, but I still say sites shouldn't have to babysit irresponsible gamblers.

That’s a good point. The book doesn’t have to play babysitter.

In looking over the thread, the OP said he closed his account because he was unsatisfied with the product. He never mentioned gambling problem although we know that’s the case.

Just in case you overlooked it.

They are not the same. Its not a matter of opinion so much as understanding basic terms and definitions. During a self-exclusion period (whether temporary or permanent), an account cannot be accessed or re-opened at the request of the player. If a player voluntarily closes their account for any other reason, it can be re-opened and accessed.


He did post it. He never requested a self-exclusion, so the law is irrelevant here. Take a look for yourself:

https://www.talkimg.com/images/2025/07/30/UHT3jW.png

https://www.talkimg.com/images/2025/07/30/UHtIIj.png

You don’t know if it’s relevant or not. We need to see the first email he sent Betfury to close his account to determine if the law is relevant. Of course succeeding correspondence isn’t going to say gambling problem. The original one may mention gambling problem.

Exclusion periods can expire and the player can ask to be reinstated.

I don’t know  why you want to argue this since it’s not some new concept. Other jurisdictions have the same type of laws. Cooling-Off periods and Self-Exclusion isn’t new. So as I said, in essence they are the same.

We saw the first line of the original one. If it said anything about requesting a self-exclusion, I'm guessing the OP would have included it in his screenshot.


Now you're changing what we were disagreeing about. I never said anything about a "cooling off period."

The second email means nothing. We need the first. You just learned about the rules today and don’t seem to have an understanding of the rules or how to interpret them so I’ll let it go after this.

The tricky part in this case isn’t closed or self-exclusion, it’s that this case doesn’t have a time period for possible reinstatement. Closed can be taken as cooling-off. A time period should be listed for a cooling-off or self-exclusion.

We have the first line of the first, and as I said, if the rest of it said anything about requesting a self-exclusion, I'm sure OP would have included it in the screenshot, since that would be the most relevant form of evidence for his case. It seems that it didn't, regardless:


Per BetFury's ToS:

"Just send a message to our Customer Support Department using your Registered Email Address that you wish to SELF-EXCLUDE and this request will take effect within 24 hours from the moment of its receipt."

OP didn't do that, they just said "close my account."


You're wrong and your assumptions change nothing. You just keep saying one wrong thing after the other, similar to the quality of your involvement in other threads.


You're making things overly complicated for no apparent reason.

Like I said, you don’t understand it. Both closed (can be considered cooling-off) and Self-Exclusion have time periods for reinstatement. It doesn’t matter what it’s called. It’s not lifetime unless listed.

In addition to this.

The evidence attached on this thread shown the support confirmation for the self exclusion request mentioned in the end that the account will suffer a temporary ban once they break the self exclusion ToS which means the account requested temporary self exclusion and not permanent self exclusion.

I do request permanent self exclusion on many casino. Usually support will just inform that account is already close and cannot be re-open again.

This user is trying to use this self exclusion as an insurance to claim back his losses.

This is the exact same way that I see it. I try to be on the player’s side but can’t do it here.

This has nothing to do with anything. At no point did OP say they had been temporarily self-excluded in the past.

You keep changing the argument so you can "win", even though ultimately we are both on the same side.  ::)

Getting game-protect level vibes from you at the this point. Your poor reading comprehension and lack of humility is wasting everybody's time.


It doesn't say that. Please re-read the screenshot (https://www.talkimg.com/image/UHT3jW), its a standard account closure notice.

Just stop already. Closing account and then asking for it back is a form of temporary exclusion.

It is not, and its not a matter of opinion. An account can be closed by the user for any reason without specifying why. A "temporary exclusion" is something that the player goes out of their way to specify. It does not even close the account, it just prevents the player from accessing it for the specified amount of time.

You just refuse to admit when you're wrong.

when you ask for the account back, it’s a form of temporary exclusion. He temporarily had no access. This happens all the time.

Edit- OP self excluded permanently. Post #1. This changes everything.

No, it is not. Part of a temporary exclusion is specifying the duration of the exclusion ahead of time.

You are willfully failing to grasp the difference because you don't want to be seen as being wrong. Its just sad. But this isn't about you and I am thoroughly bored of entertaining your nonsense. So have the last word if you must.

You took this whole thread in the wrong direction. Everyone was talking permanent self-exclusion and you started with closed account on page 1.

CGA not clear to me law on permanent self-exclusion but I don't think permanent can be reopened.

Edit- Betfury rules say can’t reopen.


CGA

https://i.ibb.co/DDR7h76b/Self.jpg (https://ibb.co/27kjxjL6)

https://i.ibb.co/pjK94yxZ/Self2.jpg (https://imgbb.com/)

Didn't you read their confirmation email? Why would they even say that he can't create any other accounts when on the other hand he could just reopen his account without any problem? Doesn't make too much sense, does it?

Closing an account is a form of self exclusion, easy as that. There is no arguing around that. It's quite sad the terrible "responsible gambling" (can't even call it that on betfury) mentioned by me before don't even get criticized more, aside from this whole situation we got here.

Anyway, I will see what the support says to me, just sent them a detailed question about this. Basically asking if it is in any way possible to reopen MY account as well. Let's see what they reply.

Because you're not allowed to have more than one account, and to discourage people from reclaiming bonuses.


I disagree because by definition a self exclusion has a prespecified length, whether temporary or indefinite.


They could definitely improve things and they will need to have a permanent self-exclusion option available on the website itself by September if they want to be in line with the new CGA guidelines (https://gamingcontrol.spin-cdn.com/media/online_gaming/20250428_cga_responsible_gaming_policy_17_april_2025_final.pdf), which defines self-exclusion as the following:


It also says:


OP's account closure was not "irrevocable" as they did not specify the length of the exclusion they wanted (or specify they wanted a self-exclusion at all), I'm inclined to believe that BetFury didn't know OP's wanted the self-exclusion.


Well, what do you want them to say? Are you attempting to self exclude yourself, or not?

I think it's there already, if I perceive image supplemented by AHOY correctly, just in different wording, indefinite instead of permanent. The infinite symbol would indicate that the duration of self exclusion is... well, infinite. Thus, permanent.

---

And for those who argued that OP's request should be considered as self-exclusion, his simple "close my account", I would kindly invite you all to read the rules on their ToS [I've also screenshotted the image alongside the big arrow pointing to what OP wrote to the casino], they require you to add explanation of why player requested an exclusion.

I believe, the reason why they require that is simply to understand whether it's a cry for help from gambling addiction or a simple rage after losing. Broken even further down, and more importantly, what they require is a word "exclude myself" or the likes, a written and clear instruction from the player. A simple "close my account" won't be sufficient, because there are literally a broad list of reason why someone write "close my account".

Imagine you own a club or a gym or other public facility [this is for those who argued the casino "cheated" self exclusion], and one of your member write you "revoke my membership" or if we need other example, a bank where its customer write, "close my credit card". That, and just that. Will you understand that it's a request for closure due to addiction? Was it not impossible that the request to revoke the membership or the credit card is because the fee is too high, the promised bonus and benefits were not given, the marketing is too talkative and spamming, amongst tens of other reason, instead of being a compulsive shopper or the doctor ordered the gym-goers to never lift anything heavy anymore.

"Close my account, I'm a gambling addict." if that's what's written and BetFury still unlock OP's account after such wording, then yes, we can fairly argue they neglecting Responsible Gambling Act. But OP only wrote "close my account," that leave a very broad spectrum of whys. And later he retracted the request of account closure by,

https://talkimg.com/images/2025/08/01/UHJAzW.png (https://talkimg.com/image/UHJAzW)

how do BetFury knows the previous request was due to gambling addiction and not a simple annoyance over their service? That the lock they put should not be lifted?

And a more interesting thing that might worth to be pointed out: there is a very high chance OP knows about all this requirement. He knows the ToS. He mentioned about this on several posts.

He wrote closed my account the second time to get his account open. What did he write to get it closed? Either way permanent or ∞ can't be reopened according to rules by both CGA and Betfury. I now agree with the OP.


@nutildah - Let's put this to bed. I wrote for all intents and purposes they are the same and you kept disagreeing.

Rating Place
Definition
Ahoybrouse

edit - CGA

nutildah, let's do put this to bed, shall we? OP, fallingxx, shall we? Put this to bed for good?

Mind to share us the entire conversation with the casino, or at least the very first email, the whole email you sent to BetFury that lead to your account being closed? Of which, I strongly believe, is this one below? Though I also believe --call it a hunch from seeing the vertical line and how you fashioned other screenshots-- what below is not the whole email body, rather a screenshot snipped carefully.

https://talkimg.com/images/2025/08/01/UHJhno.png

Of course, you can always simply give me permission to get that information from BetFury's side, I am more than sure they will gladly cooperate and provide, with your permission, as they don't have anything to hide and they're playing fair here, just like you. Right?

One other thing to add is that the casino must set a time period when someone self excludes. They can't leave it open since indefinite can be taken as an unspecified time period. This should mean it was permanent.

Yes, that's true, but AHOYBRAUSE also said this:


Whereas the new CGA guidelines (https://gamingcontrol.spin-cdn.com/media/online_gaming/20250428_cga_responsible_gaming_policy_17_april_2025_final.pdf) (with this part being effective Sept 2025) says this:


However, this is a new requirement so it doesn't really have any bearing on this case.


Right, I still disagree, and I've already thoroughly explained why.


At no point did OP request a self-exclusion from BetFury. They only claim that they did for the sake of this thread, in which they provided zero evidence they were seeking a self-exclusion.


I doubt he's coming back as he hasn't logged in since writing his last comment. But stranger things have happened.

 Close my account equals self-exclusion. It’s the informal way of doing it.

This is the kind of thing someone says when they don't have an argument to stand on.


No, it does not, and it never has. Like OP, if you had any evidence to support your claim, you would have presented it by now. But you don't. You just keep repeating the same thing over and over, using the "appeal to authority" logical fallacy.

I'm not even sure why you have to look up something this easy. Your grasp of both the English language and gambling vernacular is awful. This is a simple concept that you just learned yesterday and now think you're an expert. For all intents and purposes, they are the same. He left voluntarily and can't get back in without asking for both self-exclusion and close account.


edit-


OP
nutildah

If its so easy then look it up and show me what you find.


The irony here is palpable.


I didn't think it really needed to be said (again), but of course you're wrong, and I have a more firm grasp of the concept than you do -- my argument is backed not just by BetFury's Terms of Service but by the CGA guidelines as well. There is no single definitive source on the internet that supports what you're saying.


This requires taking OP's words at face value, which I don't.

He had a gambling problem and self excluded
You said he didn't self exclude. You've been on the wrong track the whole thread. People with gambling problems self exclude. This may be another new concept.

Once again:


Please read the entirety of this post & screenshot before responding:

The problem is people like you drag threads on for months when it should take days because you have no common sense. The OP followed the form for self exclusion. The process is that Bet Fury then needs an email. Ahoy explained it. In order to get the account opened up, he had to lie and say it wasn't a gambling problem. Just look at the title of the thread, self excluded.

The OP is right. The account shouldn't have been reopened.

Again, saying something like this adds nothing to the conversation and just shows that you don't have an actual argument. I could easily say the same thing about you, but I didn't because its pointless.


You don't actually know that for sure. Per usual, you are operating on assumption, which is why nobody should be taking you seriously, here or anywhere else. Doing this is completely unhelpful & a waste of everybody's time.


Not just an email:

https://talkimg.com/images/2025/08/02/UHjIsD.png

But he didn't specify a reason, so how is BetFury supposed to know he was requesting a self-exclusion?

Use common sense. People with a gambling problem are those that file for self exclusion. People without a problem don't file.

For the 8th time, we don't know that he requested a self-exclusion -- you are just assuming he did based on the words in his posts (certainly not based on the screenshots of the emails). So your post makes no sense. I'm pretty sure you're just trolling me now, and there's nothing left to say, so I won't be responding to you any further. Everyone else can read the thread and come to their own conclusions.

We know he requested self exclusion because he went to the self exclusion form. He clicked indefinitely and then Bet Fury sent an email. AHOY showed and explained the process.

OP's statements








nutildah

If it went to court, they would consider the OP a problem gambler that self-excluded and that Bet Fury should never have reopened the account. There are huge player protection laws and casinos get nice sized fines for doing what Bet Fury has done.

https://i.ibb.co/hJwSHg0k/Self-Exclusion.jpg[/a]

Hey. As I have stated before before, guess it went down because of your back and forth with Rating place, I have closed my account some months back. So now I will try to get it reopened.  ;)

About your mention about this:
That's with the meaning of that there is no button to click to self exclude. If you click in the infinite sign it will tell you to send an email. That's why I said ON the website, not OFF/FROM the website. Anyway, my opinion is clear. They did OP wrong, clear as day. If he deserves his money back I don't know, but what betfury is doing, basically draining a for them lucrative player more, even though he closed his account before (which indicates there is an issue). If he was up and won off them I doubt they would have reopened the account and would have told him "according to our TOS, we can't bla bla bla...".


Exactly that. On point.

I'm assuming they will reopen it as you stated the reason why you wanted it closed and it didn't have anything that remotely suggested you were self-excluding.


Per BetFury, you're supposed to specify the reason why you want to close your account (also found in their ToS):

https://talkimg.com/images/2025/08/02/UHjIsD.png

I am not saying their self-exclusion process is perfect, and as already mentioned, they will have to allow players to self-exclude from the website w/o having to send an email by September if they want to be in line with new standards developed by the Curacao Gaming Authority.

However, the fact remains we have no evidence that suggests OP actually attempted to self-exclude, outside of their word. We don't know they sent the email because they were directed to by the Responsible Gaming portion of the website. The email address shows up in more than a dozen different places on the website. You are just taking OP's word for it.

There's 100% proof. He clicked the Self-Exclusion form. The confirmation says "we are sorry you have decided to exclude your account"

https://i.ibb.co/5XvJw4Tv/Exclude.jpg (https://imgbb.com/)

HUH? When I closed my account you know what I wrote why I wanted to close it? I wrote that the site sucks ballz, there you go.  ;D
But anyway, this reason you "need" to provide is not necessary. Friend of mine also closed his account, with basically the same email as OP. "Close my account, thanks." That's all there is.

What word of OP am I taking for exactly? He has proven he closed his account, he has the confirmation email which is word for word the same that I got when I did the exact same thing.

By the way, in this confirmation reply they also state:

"We also encourage you to review our Responsible Gaming guidelines here:
https://docs.betfury.com/betfury/responsible-gaming-and-gambling"

So why oh why would they mention this in the acknowledgement email of the closure request if closing an account is so separate from responsible gambling? I wonder.  ???

Anyway, not fighting/arguing with you obviously. You have your opinion, I have mine.

You literally said what you wrote:


This shows no indication that you have a gambling addition problem; as such they have no reason to think you were requesting a self-exclusion.


Its quite obvious the reason is necessary. Let's say they treated all voluntary account closures as permanent self-exclusions. Let's say someone requested an account closure for any other reason, then requested it to be re-opened, and the casino said "sorry but you self-excluded therefore we can't re-open your account." Would that make much sense to you?


What is preventing the account from being re-opened given BetFury had no knowledge the player was trying to self-exclude themselves?


That is also in OP's email screenshot. And if you would have read the guidelines, you would have seen this:

https://talkimg.com/images/2025/08/02/UHj70J.png

OP's emails don't show anything "regarding a request for self-exclusion" or give a reason why they want their account closed.

You're just trolling. The confirmation from Bet Fury says he self-excluded.

https://i.ibb.co/5XvJw4Tv/Exclude.jpg (https://imgbb.com/)

I will suggest you to stop and do yourself a favor of saving your own face, and whatever left of your reputation. When I said let's put things to bed (https://bitcointalk.org/index.php?topic=5552078.msg65646529#msg65646529), I am not just saying words, I put words into action, and action moves wheels.

I am still bound by limitation as OP didn't give his consent, just like BetFury bound by his privacy policy that didn't allow them to let me see evidence. But, to put it simply, this is an open forum, anyone can see what's written on what post on what thread without an account [of which I guess OP currently also do: reading from guest mode and gauge the development of his complaint].

My contact happened [well, as most of my contact do, as they're from risk and compliance, not support] to be not the one who handle BF forum account, but a nudge from me is enough to start a chain of reaction that ended with them having the full connversation at hand. The very same full conversation that they are ready to share to me upon OP's blessing. The very same full conversation that tell the exact opposite narrative of what OP tried to convey here. The very same full conversation that proves that my hunch is correct, there is more to this email, and it tells an entirely different story:

https://talkimg.com/images/2025/08/01/UHJhno.png

The very same full conversation that made my contact assured me that OP never asked for self-exclusion. So, yeah, do yourself a favor and safe your image by stop posting gibberish.

Oh, wait, do yourself one more favor to safe your reputation,


Where did this image, that's fashioned in your wording, indicated that it came from OP's side, came from? Certainly you did not fabricate things? I can add this to your ever-growing list of questions that question your fairness and integrity, if you choose to answer that later?

---

Edit: found it, it's not the image that BetFury said to OP when he self excluded. It's a welcome message [that you snipped] that nutildah showed, that greets players, when they initiate self-exclusion. Initiate, that's the keywords here. That snippet is not a confirmation from BetFury when he self excluded.

I got it from nutildah. It’s not fashioned in my words. Just stop your attacks. The reason these cases go so long is that you don’t see the obvious.

LOL. Rating Place just cut my screenshot in half, that I made just now to demonstrate the process is in line with their ToS, and called it "100% Proof" OP clicked the self-exclusion form.  :D What a nutter. Clearly there is no need for this exercise in stupidity to continue.

Thanks HD for your diligence in pursuing the truth of the matter as always.

Nutildah over and out

I thought you posted it for this case and I just cut the important part. My mistake if it was in general.

Both you and holy take way too long to see the obvious.

This is self exclusion 101. You are too new to it. You just found out yesterday about CGA.

Yeah, found it, my bad. I compose the reply with my morning coffee, over a restless sleep [my chronic-non-organic-acute insomnia hits their peak again], I guess I missed it, and it instantly reflected on my above edit.

Now... I don't see the... what? The obvious? Es tut, aber... uhh, if you happened to not read the entire four pages [of which mostly filled by your posts], my last post should at least gives clarity of the most recent development, "the obvious" is just one "yes" away from me. And I've got an assurance from my contact that the narrative is the exact opposite, that OP never asked for exclusion.

It’s filled with my posts because everyone said self exclusion and nut changed it and said it wasn’t self exclusion. I get caught up with you two because you drag simple cases on for months.

As Ahoy said, no one writes the real reason after getting the email back. You should know this. I only post in obvious cases.

Because it wasn't self exclusion request. Full stop. End of story.

ELI5: to ask for self exclusion, a player will need to specify the reason, they need to [I guess] at least write the word "exclude" or "addiction" or the likes, that'll help support to know your issue. Sans, self-exclusion won't apply. So: one, self-exclusion requires an explanation and/or reason. Two, without such wording, BF can't lock an account for self exclusion. One plus two equals no self-exclusionn.

Is this system perfect? No. Can it be improved? Yes. Does this means OP ask for self exclusion? No. Most definitely no. Not only OP didn't write anything about exclusion, only a request to close account, I was assured that the other half of the email contain something entirely different that barely indicate any problematic gambling.

It was self exclusion. He clicked indefinite or infinity on the self exclusion form.Then an email was sent to him requesting the reason for self exclusion.

Part of the problem is that Bet Fury’s self exclusion form combines cooling-off and self-exclusion because of their time frames.

All the books use different forms, some have to be notarized. Even though they look different they all are self-exclusion and industry standard.

Whatever, I'm out of this one, this time for real.

Your original was 100% right. This is truly crazy not to recognize this as self-exclusion.  Hopefully I can stop here too. It looks like BetFury sends a confirmation to self-exclusion and then asks for a reason that no one is going to put the reason.

I have a feeling this discussion is going nowhere. Why some people here defend betfury is a bit odd for me but I think that is the forum. Some people will sell their soul just to defend scam casinos. Will close this thread for now to avoid further fights between members. Taking this case to an arbitration site from now on and let's see what they say about it. Can only try.