BETFURY reopened self excluded account -> more losses, violation of TOS

[nutildah]

Just stop already. Closing account and then asking for it back is a temporary exclusion.

It is not, and its not a matter of opinion. An account can be closed by the user for any reason without specifying why. A "temporary exclusion" is something that the player goes out of their way to specify. It does not even close the account, it just prevents the player from accessing it for the specified amount of time.

You just refuse to admit when you're wrong.

[Rating Place]

Just stop already. Closing account and then asking for it back is a temporary exclusion.

It is not, and its not a matter of opinion. An account can be closed by the user for any reason without specifying why. A "temporary exclusion" is something that the player goes out of their way to specify. It does not even close the account, it just prevents the player from accessing it for the specified amount of time.

You just refuse to admit when you're wrong.

when you ask for the account back, it’s a form of temporary exclusion. He temporarily had no access. This happens all the time.

Edit- OP self excluded permanently. Post #1. This changes everything.

[nutildah]

when you ask for the account back, it’s a form of temporary exclusion. He temporarily had no access. This happens all the time.

No, it is not. Part of a temporary exclusion is specifying the duration of the exclusion ahead of time.

You are willfully failing to grasp the difference because you don't want to be seen as being wrong. Its just sad. But this isn't about you and I am thoroughly bored of entertaining your nonsense. So have the last word if you must.

[Rating Place]

You took this whole thread in the wrong direction. Everyone was talking permanent self-exclusion and you started with closed account on page 1.

CGA not clear to me law on permanent self-exclusion but I don't think permanent can be reopened.

Edit- Betfury rules say can’t reopen.


CGA

[AHOYBRAUSE]

He didn't request a self exclusion though. Per the contents of his email, he only requested an account closure (without specifying he wanted to be self-excluded), and nowhere in the ToS does it say that accounts closed in this manner can't be re-opened.

Didn't you read their confirmation email? Why would they even say that he can't create any other accounts when on the other hand he could just reopen his account without any problem? Doesn't make too much sense, does it?

Closing an account is a form of self exclusion, easy as that. There is no arguing around that. It's quite sad the terrible "responsible gambling" (can't even call it that on betfury) mentioned by me before don't even get criticized more, aside from this whole situation we got here.

Anyway, I will see what the support says to me, just sent them a detailed question about this. Basically asking if it is in any way possible to reopen MY account as well. Let's see what they reply.

[nutildah]

Didn't you read their confirmation email? Why would they even say that he can't create any other accounts when on the other hand he could just reopen his account without any problem? Doesn't make too much sense, does it?

Because you're not allowed to have more than one account, and to discourage people from reclaiming bonuses.

Closing an account is a form of self exclusion, easy as that. There is no arguing around that.

I disagree because by definition a self exclusion has a prespecified length, whether temporary or indefinite.

It's quite sad the terrible "responsible gambling" (can't even call it that on betfury) mentioned by me before don't even get criticized more, aside from this whole situation we got here.

They could definitely improve things and they will need to have a permanent self-exclusion option available on the website itself by September if they want to be in line with the new CGA guidelines, which defines self-exclusion as the following:

Self-Exclusion: A long-term, irrevocable exclusion from all gambling activities under the operator’s licence.

It also says:

The player must select (by tick-box) their preference as to the duration of the self-exclusion period, all
the other elements are automatic.

OP's account closure was not "irrevocable" as they did not specify the length of the exclusion they wanted (or specify they wanted a self-exclusion at all), I'm inclined to believe that BetFury didn't know OP's wanted the self-exclusion.

Anyway, I will see what the support says to me, just sent them a detailed question about this. Basically asking if it is in any way possible to reopen MY account as well. Let's see what they reply.

Well, what do you want them to say? Are you attempting to self exclude yourself, or not?

[holydarkness]

[...]
They could definitely improve things and they will need to have a permanent self-exclusion option available on the website itself by September if they want to be in line with the new CGA guidelines, which defines self-exclusion as the following:

Self-Exclusion: A long-term, irrevocable exclusion from all gambling activities under the operator’s licence.

[...]

I think it's there already, if I perceive image supplemented by AHOY correctly, just in different wording, indefinite instead of permanent. The infinite symbol would indicate that the duration of self exclusion is... well, infinite. Thus, permanent.

[...]

[...]

And for those who argued that OP's request should be considered as self-exclusion, his simple "close my account", I would kindly invite you all to read the rules on their ToS [I've also screenshotted the image alongside the big arrow pointing to what OP wrote to the casino], they require you to add explanation of why player requested an exclusion.

I believe, the reason why they require that is simply to understand whether it's a cry for help from gambling addiction or a simple rage after losing. Broken even further down, and more importantly, what they require is a word "exclude myself" or the likes, a written and clear instruction from the player. A simple "close my account" won't be sufficient, because there are literally a broad list of reason why someone write "close my account".

Imagine you own a club or a gym or other public facility [this is for those who argued the casino "cheated" self exclusion], and one of your member write you "revoke my membership" or if we need other example, a bank where its customer write, "close my credit card". That, and just that. Will you understand that it's a request for closure due to addiction? Was it not impossible that the request to revoke the membership or the credit card is because the fee is too high, the promised bonus and benefits were not given, the marketing is too talkative and spamming, amongst tens of other reason, instead of being a compulsive shopper or the doctor ordered the gym-goers to never lift anything heavy anymore.

"Close my account, I'm a gambling addict." if that's what's written and BetFury still unlock OP's account after such wording, then yes, we can fairly argue they neglecting Responsible Gambling Act. But OP only wrote "close my account," that leave a very broad spectrum of whys. And later he retracted the request of account closure by,



how do BetFury knows the previous request was due to gambling addiction and not a simple annoyance over their service? That the lock they put should not be lifted?

And a more interesting thing that might worth to be pointed out: there is a very high chance OP knows about all this requirement. He knows the ToS. He mentioned about this on several posts.

[Rating Place]

He wrote closed my account the second time to get his account open. What did he write to get it closed? Either way permanent or ∞ can't be reopened according to rules by both CGA and Betfury. I now agree with the OP.


@nutildah - Let's put this to bed. I wrote for all intents and purposes they are the same and you kept disagreeing.

Rating Place

Self-Exclusion and closing account are the same for all intents and purposes.

Definition

for all intents and purposes
idiom
US
—used to say that one thing has the same effect or result as something else
Their decision to begin bombing was, for all intents and purposes, a declaration of war.

Ahoybrouse

Closing an account is a form of self exclusion, easy as that. There is no arguing around that.

edit - CGA

Activation of a self-exclusion by a player is irreversible and irrevocable for the duration of the exclusion period selected.

[holydarkness]

nutildah, let's do put this to bed, shall we? OP, fallingxx, shall we? Put this to bed for good?

Mind to share us the entire conversation with the casino, or at least the very first email, the whole email you sent to BetFury that lead to your account being closed? Of which, I strongly believe, is this one below? Though I also believe --call it a hunch from seeing the vertical line and how you fashioned other screenshots-- what below is not the whole email body, rather a screenshot snipped carefully.



Of course, you can always simply give me permission to get that information from BetFury's side, I am more than sure they will gladly cooperate and provide, with your permission, as they don't have anything to hide and they're playing fair here, just like you. Right?

[Rating Place]

One other thing to add is that the casino must set a time period when someone self excludes. They can't leave it open since indefinite can be taken as an unspecified time period. This should mean it was permanent.

[nutildah]

I think it's there already, if I perceive image supplemented by AHOY correctly, just in different wording, indefinite instead of permanent. The infinite symbol would indicate that the duration of self exclusion is... well, infinite. Thus, permanent.

Yes, that's true, but AHOYBRAUSE also said this:

You CAN'T permanently exclude on the website. When you click on "indefinitely" it will tell you to send them an email, that's exactly what I did as well.

Whereas the new CGA guidelines (with this part being effective Sept 2025) says this:

With regard to the self-exclusion process(s) offered by the operator, at the very least the player must be able to initiate and complete the self-exclusion process fully online, without requiring email communication or operator approval.

However, this is a new requirement so it doesn't really have any bearing on this case.

I wrote for all intents and purposes they are the same and you kept disagreeing.

Right, I still disagree, and I've already thoroughly explained why.

One other thing to add is that the casino must set a time period when someone self excludes. They can't leave it open since indefinite can be taken as an unspecified time period. This should mean it was permanent.

At no point did OP request a self-exclusion from BetFury. They only claim that they did for the sake of this thread, in which they provided zero evidence they were seeking a self-exclusion.

Mind to share us the entire conversation with the casino, or at least the very first email, the whole email you sent to BetFury that lead to your account being closed?

I doubt he's coming back as he hasn't logged in since writing his last comment. But stranger things have happened.

[Rating Place]

 Close my account equals self-exclusion. It’s the informal way of doing it.

[nutildah]

From your posts, you are new to many gambling concepts.

This is the kind of thing someone says when they don't have an argument to stand on.

Close my account equals self-exclusion. It’s the informal way of doing it.

No, it does not, and it never has. Like OP, if you had any evidence to support your claim, you would have presented it by now. But you don't. You just keep repeating the same thing over and over, using the "appeal to authority" logical fallacy.

[Rating Place]

I'm not even sure why you have to look up something this easy. Your grasp of both the English language and gambling vernacular is awful. This is a simple concept that you just learned yesterday and now think you're an expert. For all intents and purposes, they are the same. He left voluntarily and can't get back in without asking for both self-exclusion and close account.


edit-


OP

What happened:: self excluded account

nutildah

He didn't request a self exclusion though.

[nutildah]

I'm not even sure why you have to look up something this easy.

If its so easy then look it up and show me what you find.

Your grasp of both the English language and gambling vernacular is awful.

The irony here is palpable.

This is a simple concept that you just learned yesterday and now think you're an expert.

I didn't think it really needed to be said (again), but of course you're wrong, and I have a more firm grasp of the concept than you do -- my argument is backed not just by BetFury's Terms of Service but by the CGA guidelines as well. There is no single definitive source on the internet that supports what you're saying.

OP

What happened:: self excluded account

nutildah

He didn't request a self exclusion though.

This requires taking OP's words at face value, which I don't.

[Rating Place]

He had a gambling problem and self excluded

Anyway, I have some gambling problem and betfury screwed me over big time.
I self excluded with them on July 12th permanently

You said he didn't self exclude. You've been on the wrong track the whole thread. People with gambling problems self exclude. This may be another new concept.

[nutildah]

He had a gambling problem and self excluded

Anyway, I have some gambling problem and betfury screwed me over big time.
I self excluded with them on July 12th permanently

You said he didn't self exclude. You've been on the wrong track the whole thread.

Once again:

This requires taking OP's words at face value, which I don't.

Please read the entirety of this post & screenshot before responding:

"Close my account, I'm a gambling addict." if that's what's written and BetFury still unlock OP's account after such wording, then yes, we can fairly argue they neglecting Responsible Gambling Act. But OP only wrote "close my account," that leave a very broad spectrum of whys. And later he retracted the request of account closure by,



how do BetFury knows the previous request was due to gambling addiction and not a simple annoyance over their service? That the lock they put should not be lifted?

And a more interesting thing that might worth to be pointed out: there is a very high chance OP knows about all this requirement. He knows the ToS. He mentioned about this on several posts.

[Rating Place]

The problem is people like you drag threads on for months when it should take days because you have no common sense. The OP followed the form for self exclusion. The process is that Bet Fury then needs an email. Ahoy explained it. In order to get the account opened up, he had to lie and say it wasn't a gambling problem. Just look at the title of the thread, self excluded.

The OP is right. The account shouldn't have been reopened.

[nutildah]

The problem is people like you drag threads on for months when it should take days because you have no common sense.

Again, saying something like this adds nothing to the conversation and just shows that you don't have an actual argument. I could easily say the same thing about you, but I didn't because its pointless.

The OP followed the form for self exclusion.

You don't actually know that for sure. Per usual, you are operating on assumption, which is why nobody should be taking you seriously, here or anywhere else. Doing this is completely unhelpful & a waste of everybody's time.

The process is that Bet Fury then needs an email.

Not just an email:



But he didn't specify a reason, so how is BetFury supposed to know he was requesting a self-exclusion?

[Rating Place]

Use common sense. People with a gambling problem are those that file for self exclusion. People without a problem don't file.