Bitcoin Forum

I've recently started playing on Winna casino over a week ago and my first withdrawal was a success without issue. As time went on I deposited more crypto and ended up winning a good amount on sports and occasionally spinning slots. As I was ready to cash out, I went to withdraw my funds and noticed that the funds were never sent to my eth address after a bit. I messaged support and they told me they're "reviewing my sports betting activity" which I'm not sure why as I only placed bets on unders for multiple sports. Why is it that when I win a decent amount of crypto that my funds are "under review" as I've done no wrong doing.

I continued to message support but they've completely ignored me when I've reached them back on live chat, I messaged Bennett on the forum here, I emailed winna@support.com. And no response at all. It's been over 24 hours going on day two now.

Here are some pictures of the Withdrawals, I tried withdrawing the funds again but no luck.
Withdrawal 1 - https://ibb.co/TB2yWKHn
Withdrawal 2 - https://ibb.co/tpHGggGJ
Withdrawal 3 - https://ibb.co/PshrYZ99

Images of me contacting support through different channels, never received a response from anyone. Some messages are earlier than others but some are over 24 hours ago.
In site live chat - https://ibb.co/LzjfRjJ4
Email to winna support - https://ibb.co/62ZYFjb
DM to BennettWinna - https://ibb.co/F4wBt3Ng (never responded)

I will do my best to be patient but wanted to post as I would like to continue using Winna, but as of now I would like to resolve the issue on my funds being held for no reason.

Edit: Updated withdrawal screenshots as I won more funds but withdrawals are still pending. Bennett responded and said I was made aware I violated TOS yet I never received a response from him in an email nor anyone in chat saying I did. I can provide a full log of all my sports bets.

DM of full chat with initial support 5 days ago: https://ibb.co/390PvJ61
Latest message from support after I inquired about a bet that didn't update, but when asked about my withdrawals I got ghosted: https://ibb.co/qLDDFqmF
It has now been officially over 5 days.

BennettWinna's Official latest response in pm : https://ibb.co/p6DYpM9g

DECLINED Withdrawal - https://ibb.co/dwfj9sXC
DECLINED Withdrawal - https://ibb.co/sJzXpnGv
DECLINED Withdrawal - https://ibb.co/yFkqXKcm
Remaining Balance after Winna removed my withdrawals and confiscated winnings. - https://ibb.co/PZHMrb59

These are all of my winning bets - https://ibb.co/F4BtS4hj
https://ibb.co/237BT4jz
https://ibb.co/Gvfb7CxC
https://ibb.co/hFJDkCbs
https://ibb.co/39YqXYkH
https://ibb.co/8DZZCjNP
https://ibb.co/84Bq9Dfd
https://ibb.co/RGRYZsXv

These are all of my losing bets - https://ibb.co/9k1bt7Sx
https://ibb.co/9mYyqVVz
https://ibb.co/fwfP2XR
https://ibb.co/k6ybwmtN

These are all of my cash outs on bets - https://ibb.co/rRB7rNCN
https://ibb.co/SGY3Yr5

We're officially going on 9 days now since my first withdrawal attempt (all of which have been declined and confiscated) along with my account being deactivated. BennettWinna has responded since but not proven me to be 'abusing odds' or 'value betting'.

Winna account deactivation - https://www.talkimg.com/image/USVKom

Got your PM, [and this serves as a reply to that PM too]. Do I understand that the amount combined is ~2,300 USD? And they're all pending for review. Have you done KYC? Do they ask you to perform KYC? Perhaps somewhere in email or in-platform notification? Telling you that you need to do KYC to proceed?

Hey Holy, so I canceled one of the withdrawals to play with the money and ended up winning more. I proceeded to withdrawal much more funds than I showed on the post. The total amount is now 3,436.13 they're pending stating "manual approval". I will update the images to show that and I will leave the withdrawals as is until it's resolved. I've not completed KYC, nor asked to as I've seen Winna operates as a Non-KYC casino. The first time I messaged in-platform to their live chat support almost two days ago the rep said "we're reviewing your sports bet activity which can take up to five days" I understand I should be more patient with those five days but it's the fact they've completely ignored me as I've messaged them back in-platform, email, a PM to bennett on this forum.

Eh?

I don't mean to be rude, but... wait for five working days, then. Before that, it's a non-issue and it's not a scam possibility yet, thus shouldn't be a scam accusation. I see that your first withdrawal is on 4th August. That'll put us at least until this Friday, 8th, if not Monday, 11th, before it need any invervention. I'll suggest some patience.

Understood, I will leave an update after 5 days if anything changes. Sorry to disturb.

Hey, you already got an explanation regarding your case by the support team.

Our sports fraud team flagged your account for abusing odds in an unfair manner ("value betting") which violates our Terms of Service. This is a common practice and policy on every major sportsbook provider.

You were informed about the decision and your account got locked because of that.

Best,
Bennett

wait, isn't this the same reply(word for word) you left on this thread "Winna.com don’t pay money without any response (https://bitcointalk.org/index.php?topic=5552299.0)"? Were the issues of these two gamblers exactly the same(value betting)?

Lol. Winna scammers! Holy shit.

Hi Bennett, I was never informed about abusing any TOS nor did you inform me or your support team? So, please explain to me exactly how I abused your TOS as a "value bettor". Because I've now deposited funds and won over thousands and now I'm unable to withdraw? I will be posting screenshots of every single chat and will await your response after being ignored.

It is the same exact response from that thread. I don't understand how we were value betting.. It seems like they don't like when we win money and then use anything in the book to restrict our account. I was ghosted for 5 days, unable to withdraw and the first thing I'm told is I violated TOS after no responses from the ENTIRE WINNA TEAM. I've never done any malicious betting or would risk my account so I'm lost here.

Update : I've added images of my newly declined withdrawals totaling 4501.32$ and my balance only showing 1,813.71$ Bennett has messaged me offering back a total 897.11$ which I don't agree to. I would like my balance of $4501.32 which I won fairly and not through abusing odds or "value betting".

It's unbelievable what Winna is doing right now. Everything worked so well at the beginning, and now it really seems like an exit scam is imminent. I've already written my complaint and will wait until tomorrow. If Winna's complaint team doesn't respond to my email, there's no way around publishing my complaint.

Well, just received another message from BennettWinna.

https://ibb.co/B24WwX69

I'm not sure what to do from here as it seems they don't care to pay out my winnings, or show how I was allegedly "abusing odds, or value betting".

Sadly, there is nothing that we can do here, the casino seems to be sure about their decision. Perhaps try posting on askgamblers, they might be able to mediate your case, but I am not sure if winna has a representative there. I would have suggested casino.guru, but as far as I know, they don't handle cases that have something to do with sports betting.

Apparently, Winna is unwilling or unable to go into detail about the transactions in question. A pathetic attempt is being made here to quickly close the issue with a partial payment. Of course, this does not inspire any confidence, but only gives rise to even more speculation. I am curious to see how the bitcointalk team will respond to this.

Thank you for your help

it seems like you are really breaking their rules

When I first used Winna I had no issue withdrawing but after multiple wins it became a problem. They allowed me to place bets even after my withdrawals were locked, now they don't want to pay out. I've bet the same way on sports that I always have and that's by random. So by their logic anybody who wins multiple times is a value bettor and goes against TOS? So, we're suppose to lose on purpose to be able to maintain our withdrawals? It just doesn't make sense to me.

You are correct. Casino Guru does not handle sports betting cases and Winna is not listed on AskGamblers. So, it won’t be possible to file a complaint against them there, either.
If they are so sure about their decision then why did they offer him a refund of ~$900?
@OP, if you are confident you didn’t violate any of their terms and didn’t try to cheat their system, then the best you can do at this point is to make some noise on their social media pages to draw more attention to your case. Maybe this will force them to take a second look and investigate it more thoroughly.

no, it doesn't. there is no evidence presented from either sides, so it's their words vs OP words.

they are not giving him money he won. the $897.11 is just his initial deposit that they are letting him withdraw before closing his account. (at least they didn't take his deposit as well, like some others do)

and if he still has access to his account, he should post screenshots of the bets details they are accusing him of value betting on, it should be easy to verify if he did value bet by comparing betby odds (winna sports provider) with other providers odds at the time he placed those bets.

Thank you for your help. I will keep that in mind in case their is no resolution here. I'm very confident I never violated their TOS.

Hey Zwei, thank you for responding. I will update my initial post with the entirety of all my bets within the next hour.

I re-read the PM he received from Winna OR and it seems that this amount is indeed the initial amount he deposited. Thank you for clarifying this to me.

I also took a look at the other accusation thread mentioned by acroman where the OP was accused of the same thing (value betting) and it seems the case got resolved and the OP got his money plus a bonus as a compensation for the inconvenience. So, there is a chance that this case will get resolved as well.

Umm... imgbb decided to be extra annoyed with me today and doesn't allow me any way to access OP's latest image (https://ibb.co/B24WwX69) through any method I usually do to "bypass" their "hatred" [LOL] toward me. Does anybody mind to help me by reuploading to talkimg so I can see them? I'll try to nudge someone to get something somewhere move, if it's needed [and whether it's needed or not, I believe the context can only be understood by the image]

Let me know if I could help. I have no idea what talkimg is I'm a noob lmao.

It's this https://www.talkimg.com/, it's just another image hosting that is made for this forum. It basically works the same as other image hosting(meaning, just upload the image there and then copy and paste the BBCode they'll provide).

I would have uploaded it myself, but I am currently outside and only did a quick check on the forum, and for some reason, my internet sucks.

Here's that image reuploaded to talkimg - https://www.talkimg.com/image/USIjX9

Thank you for the image. Correct me if I summmarize things wrongly, but your total fund [I am rounding] should be 4,500, what remains and visible in your account is 1,800, of which only 900 is withdrawable through the offer depicted in PM? And of which you haven't withdraw?

Correct, I haven't withdrawn the amount winna offered. The balance in the account still shows 1,800$ and some change. The pending withdrawals were canceled and removed leaving me with a missing balance.

OH Hello to me just happened the same they search for excuses and just steal peoples funds please believe op i just opened a scam report too

dw i trust u they just try to  scam i know how this  shit works

I see. Please don't touch the fund, especially withdrawing them, as it can and will be perceived as agreement to settle with that sum, and the case can and will be considered as resolved. I'm currently trying to get a gear move somewhere. I can't promise much, but please be a bit patient while I try to figure this puzzle.

Of course, I will leave everything in the account as is and will remain patient. Thank you Holy.

Please read the messages carefully before contributing. We didn't offer any refunds. We just allowed the user to withdraw his initial deposit amount because we would never lock a users funds.

You still haven't shown me exactly how I was 'value betting'. I'd also like to state that I never withdrew any funds, be it winnings or 'initial deposit'. But I won't settle for a partial payment as I've done no wrong. Also, my account has been officially deactivated by Winna with no resolution, what's happening there?

Winna account deactivation - https://www.talkimg.com/image/USVKom

Update: We're over 12 days now and my account is still deactivated and I still haven't received any funds from Winna. Winna hasn't proven how I violated ToS as a value bettor and I'm receiving nothing but generic answers from Bennett here.

Hi, this shall serves as a reply to your PM to me a few days ago as well. Sorry that I can only back to attend forum related matters today, I got... swamped for the past four days with IRL matters.

To answer your question, I've established a communication with Bennett here, though it happened in between those four days and everything was and had to be put on hold until few minutes ago.

Let me try to re-nudge him.

My friend had exact same problem

I have no fucking clue how they ban people for "value betting"

If you see that someone is "too good" at sports then just limit his max stake instead of confiscating his funds lmao

Also this "our sportsbook provider" thing is such a bullshit. They use exact same provider as plenty of other websites and stuff like that (confiscating funds for value betting) happens only on winna.

Both cases were very similar with fraudulent sports betting involved.


If you provide your username I can check your account and provide a more detailed report here.

Hi, Bennett, I've wrote you something through a direct contact a few days ago and got no response and I've nudged you again just now. Mind to perhaps nudge me back so we can talk more directly and get into the bottom of this case?

Hey Holy, no worries and thank you so much for updating me.

Going over 18 days now and still no direct response from Winna. Bennett has ignored me and doesn't seem to care about making this right. Wrongfully holding funds seems like a common thing from this site as shown by the multiple reviews.

https://www.talkimg.com/images/2025/08/21/UZM17I.png
https://www.talkimg.com/images/2025/08/21/UZMNIT.png
https://www.talkimg.com/images/2025/08/21/UZMk1W.png
https://www.talkimg.com/images/2025/08/21/UZME5l.png
https://www.talkimg.com/images/2025/08/21/UZMsU1.png
https://www.talkimg.com/images/2025/08/21/UZM3Tm.png
https://www.talkimg.com/images/2025/08/21/UZMfGC.png
https://www.talkimg.com/images/2025/08/21/UZMveJ.png
https://www.talkimg.com/images/2025/08/21/UZMyfb.png
https://www.talkimg.com/images/2025/08/21/UZMJKv.png
https://www.talkimg.com/images/2025/08/21/UZMjHH.png
https://www.talkimg.com/images/2025/08/21/UZMrIg.png
https://www.talkimg.com/images/2025/08/21/UZMcad.png
https://www.talkimg.com/images/2025/08/21/UZMhT5.png
https://www.talkimg.com/images/2025/08/21/UZMoLz.png

Hi Bennett, I’m still awaiting a response from you. In your last reply you said “our sports fraud team flagged your account for abusing odds in an unfair manner (‘value betting’) which violates our Terms of Service.” I understand your Terms of Service contains rules on “arbitrage, collusion, fixed matches or exploiting obvious errors”. I’d like to state that I’ve never participated in any of these activities including value betting.

To be clear, your terms of service doesn’t acknowledge or prohibit ‘value betting’ specifically, only the rules I stated above. For the past 19 days I’ve asked for evidence and analysis of my so-called “value betting” that triggered a confiscation of my withdrawals and balance, along with the deactivation of my account. All of my bets were fairly placed and even though your in-platform support responded ONCE stating “your bets are under review for up to five days”. I was still allowed to place recreationally fair bets on your platform even after those five days were up.

Winna should be able to provide the comparison of my betting with that of other providers to further back the claim against me, ‘value betting’. Which has so far been unproven, and yet my funds remain confiscated without transparency or cause. I’m honestly frustrated at this point after being brushed off multiple times by all of your communication channels. I will allow for a bit of time to pass before I move onto filing with the Tobique Gaming Commission and other available ADR options. I ask that my account be reinstated, all of my funds returned to my balance and allow for me to withdraw all of my rightful winnings. 

if winna is not responding your apeal, you can ask nutildah (https://bitcointalk.org/index.php?action=profile;u=317618) for help. he is good at value betting case

I reviewed everything in the thread and yeah it seems like OP is getting screwed. If this casino/sportsbook cared at all about their reputation, they would just pay out the winnings and then limit or close the account afterward. "Value betting" shouldn't be treated as a crime... its just being smart in an attempt to win bets.

What's odd is Winna's policy on handling "value bettors" seems to be inconsistent as bennettwinna personally helped another user (https://bitcointalk.org/index.php?topic=5548727.msg65549861#msg65549861) accused of value betting withdraw all their winnings (before closing their account).

If holydarkness can't help you get your money via negotiation, then I certainly can't either. But what you can do is open a flag on bennettwinna (https://bitcointalk.org/index.php?action=trust;addflag=3696143) which will cause a warning label to be displayed at the top of every page in this thread (https://bitcointalk.org/index.php?topic=5551523.0). I recommend opening a Type 2 or Type 3 flag. It will require a net 3 DT support to be active. You can use this thread as the reference link for the flag. Just let me know after you've opened it.

Someone advertising for Betpanda can't be taken seriously in any kind of scam accusations threads.

I thought maybe you were going to explain how the cases were different and that's why you chose to pay out one value bettor but not the other. But the fact that you've chosen to ignore the discussion at hand to make the above statement is quite telling and now I'm thinking no one should have too much confidence about the future of your business.

Just curious, why? and no offense, I just hope you realise that what you just said can be easily used against you.

anyway, why not explain why the other complainant that supposedly have the same "value betting" issue got their money from the casino and this one didn't.

I'm in direct contact with the player in PM and solving the case.


Betpanda is not known to be the most trustworthy and reputable brand.

As mentioned, the case with the player is currently getting resolved.

Update: Bennett reached out via email and offered what shows in the first screenshot below. I have no problem providing KYC, but the second part I do have a problem with. As confirmed they want me to only withdrawal the balance that was left after my pending withdrawals were declined and confiscated. I didn't accept and won't accept anything less than at least those pending withdrawals. I provided proof in my initial post of those withdrawals. (that never went through). Bennett states they went back in to my balance and totals up to 1,811.66$ which doesn't make sense.

https://www.talkimg.com/image/UZJgP3
https://www.talkimg.com/image/UZJirw
https://www.talkimg.com/image/UZJ9x8
https://www.talkimg.com/image/UZJ74Z
https://www.talkimg.com/image/UZJ8O9
https://www.talkimg.com/image/UZJbCN
https://www.talkimg.com/image/UZJpYa
https://www.talkimg.com/image/UZJDio
https://www.talkimg.com/image/UZJWwT
https://www.talkimg.com/image/UZJeNl
https://www.talkimg.com/image/UZJq41

Let me know when you have an actual resolution and my winnings for withdrawal in writing and not whatever is in my "balance"

Thank you for reaching out. I will keep to this if Winna doesn't do the right thing and make me whole.

I unfortunately can't be of much help here. I did established a contact with Winna's representative, but the contact didn't evolve to any direction as the rep refuses my offer to bridge them. Sadly, I can't influence an outcome of a case when any of the side refuse to cooperate.

There was no balance removed from your account, just the withdrawals were blocked.
All balance is available to withdraw with my offer. I'm not sure why you are making up to had more balance in your account. Where should the balance come from?

So you’re saying the screen shot of pending withdrawals in my initial post total up to 1,811.66$

ignoring his point entirely and resorting to cheap personal attacks as the representative of Winna is just pathetic and weak.
but hey, please keep ruining your reputation here on the forum with responses like that.

Where should the balance come from? Hm, maybe the pending withdrawals that total up to 4501.32$ in the screenshots?

Withdrawal 1 - https://ibb.co/TB2yWKHn
Withdrawal 2 - https://ibb.co/tpHGggGJ
Withdrawal 3 - https://ibb.co/PshrYZ99

DECLINED Withdrawal - https://ibb.co/dwfj9sXC
DECLINED Withdrawal - https://ibb.co/sJzXpnGv
DECLINED Withdrawal - https://ibb.co/yFkqXKcm
Remaining Balance after Winna removed my withdrawals and confiscated winnings. - https://ibb.co/PZHMrb59

Before supporting your flag I need something clarified. First, I'd like to focus on just these 2 screenshots:

https://i.ibb.co/BHZfPVrr/Screen-Shot-Tool-20250809152606.png

https://i.ibb.co/5g1GDXCp/Declined-1.png

So it looks like you have 3 concurrent withdrawals that were all declined, in the amounts of:

1288.46
1350
501.73

Their sum is $3,140.19. Then your remaining balance was $1813.71.

I'm assuming that, after requesting the first withdrawal of $501.73, they'd require you to have at least $1,790.19 remaining to successfully request the 2 subsequent withdrawals.

So $501.73 + $1,790.19 > $1813.71. Meaning, you must have had more money than this in your total balance.

If my assumption is wrong and they can let you request to withdraw up to the entire balance multiple times, then it would explain why your total balance is still only $1813.71 (although this would seem like a faulty way to go about doing things).

Without further input from bennettwinna, its hard to know how the withdrawal system actually works.

I made multiple separate withdrawals as I was still betting on sports. That's why I have separate withdrawals as I was still winning on sports and was never made aware of 'value betting'. I know you wanted to focus on those two screenshots but I'd also like to state that I had a balance of 800$-1000$ that I wasn't able to grab a screenshot of prior to my account deactivation and making the withdrawal requests of the 4,501.32. Hence why I'm only asking for the pending withdrawals as I do have proof of those. My entire balance was closer to over 5k but I only requested to be paid out 4.5k.

I'm familiar with refusing payouts because of "arbitrage betting" (which I call math instead of cheating (https://bitcointalk.org/index.php?topic=5545943.msg65462062#msg65462062)). I had to look up value betting. Google tells me:
What kinda BS is this?! The entire point of sports betting is that the gambler thinks he's better at selecting a winning match than the casino. If you don't want someone to place a bet, don't offer it!
Or do you also give gamblers their money back if the bet was less likely to win than suggested by the bookmaker's odds?

You placed more than 60 bets AFTER requesting your initial withdrawals and declining them yourselves. So apparently you lost some of your balance in these bets. There was never any balance deducted from your account and the current balance is at $1,714.09 (dropped due to ETH dropping).
I'm not sure why you are trying to leave out this information and mislead other people in this forum here.

I tried to solve the case directly with you and you were not open to a resolution.

Please file a complaint with official mediators like fe casinoguru, askgamblers and so on so we can have someone doing a real verdict here.

I did decline withdrawals but NOT THOSE WITHDRAWALS. As stated to holy I kept winning more sports bets and I kept attempting to withdraw and declined a few to continue betting. And yes I kept placing bets that’s how I attempted to withdraw the later withdrawals. If you didn’t want me to continue betting, then why was I still allowed to continue placing bets? I mean it is my balance. I’m not misleading anyone. You seem to be more focused on retaliating than solving my issue.

First it was value betting, now it's that I'm lying about my balance. Did you even go through the initial post? If you did, you never disputed the amount from the beginning. Why now? Reactivate the account, so I can screenshot casino wins and losses also apart from the sports bets so everyone can see. Also, your response "So apparently you lost some of your balance in these bets" seems that you're uncertain if I actually lost balance.

Far as I know, Winna is not on AskGamblers, so OP can't escalate there. You are on CasinoGuru, but CG doesn't handle sports related issue, so his complaint will very likely got rejected. Do you have other third partry official  mediators that you can recommend to the user so you both can see your supporting evidences?

It's now been 25 days without a resolution. Bennett is accusing me of lying about my balance, which is not true. I've been entirely transparent throughout this entire process while Winna continues to shift their explanations. Bennett says I'm not open to a resolution and that's true as I won't accept a resolution that pays out only 40% of my actual winnings. I understand Bennett wants to move to AskGamblers or CasinoGuru now when AG isn't supported and CG doesn't support sports complaints. Theirs many cases that have been rejected on CG for sports (due to fact their staff can't go into depth on these cases).

I know I'm repeating myself but Bennett stated, "so apparently you lost some of your balance in these bets" shows that he is speculating.. I ask you to reactivate my account once again, so I can provide my casino bets in addition to my already posted sports bets to the public. If I really “lost the balance,” then there should be nothing to hide. Why is it that your casino trusted this forum enough to promote the site and run a campaign here, but now suddenly insists a “real verdict” can only come from somewhere else?

And why didn't Bennett dispute the amount of my pending withdrawals in the beginning? All this time passed and it's only recently seen as an issue. I did place more bets, I did decline pending withdrawals. But as I said before I used those funds to continue betting and I kept winning hence the most current pending withdrawals. For clarification, I never declined the pending withdrawals that are on my initial post. Winna declined them and didn't return them to my balance.

The problem is the situation has devolved into a your word vs. his word situation. At first, it was relatively straight-forward: your account was locked and you couldn't do any withdrawals, which wasn't right. Now the casino says you can withdraw your full balance, but you have disagreements on what the full balance actually is. Your screenshots do paint a compelling story in your favor but the operator claims its not the full story.

In all honesty, I would just withdraw the balance offered to you by Winna and then not play there anymore. If you truly believe you are right, you'll have to file a complaint with the casino's regulator, which is something called the Tobique Gaming Commission (https://thetgc.ca/). Good luck.

Thank you for all your help Nutildah. I’m just going to move forward and file with the Tobique Gaming Comission.

I've raised a dispute with Egis through email, as listed on the Winna site, since the Tobique Commission isn't allowing me to send a complaint through.

https://www.talkimg.com/image/UZl7Pf
https://www.talkimg.com/image/UZl9rZ

Hopefully, we can get analysis proof of my wagers through them since Bennett disputes my true balance.

Bump for visibility

Egis has officially responded. I will update after the dispute.