Winna Casino - Won't let me withdraw - Support doesn't respond

[Drett]

Perhaps try posting on askgamblers, they might be able to mediate your case, but I am not sure if winna has a representative there. I would have suggested casino.guru, but as far as I know, they don't handle cases that have something to do with sports betting.

You are correct. Casino Guru does not handle sports betting cases and Winna is not listed on AskGamblers. So, it won’t be possible to file a complaint against them there, either.
If they are so sure about their decision then why did they offer him a refund of ~$900?
@OP, if you are confident you didn’t violate any of their terms and didn’t try to cheat their system, then the best you can do at this point is to make some noise on their social media pages to draw more attention to your case. Maybe this will force them to take a second look and investigate it more thoroughly.

Thank you for your help. I will keep that in mind in case their is no resolution here. I'm very confident I never violated their TOS.

[Drett]

it seems like you are really breaking their rules

no, it doesn't. there is no evidence presented from either sides, so it's their words vs OP words.

If they are so sure about their decision then why did they offer him a refund of ~$900?

they are not giving him money he won. the $897.11 is just his initial deposit that they are letting him withdraw before closing his account. (at least they didn't take as well, like some others do)

@OP, if you are confident you didn’t violate any of their terms and didn’t try to cheat their system, then the best you can do at this point is to make some noise on their social media pages to draw more attention to your case. Maybe this will force them to take a second look and investigate it more thoroughly.

and if he still has access to his account, he should post screenshots of the bets details they are accusing him of value betting on, it should be easy to verify if he did value bet by comparing betby odds (winna sports provider) with other providers odds at the time he placed those bets.

Hey Zwei, thank you for responding. I will update my initial post with the entirety of all my bets within the next hour.

[khaled0111]

they are not giving him money he won. the $897.11 is just his initial deposit that they are letting him withdraw before closing his account. (at least they didn't take his deposit as well, like some others do)

I re-read the PM he received from Winna OR and it seems that this amount is indeed the initial amount he deposited. Thank you for clarifying this to me.

I also took a look at the other accusation thread mentioned by acroman where the OP was accused of the same thing (value betting) and it seems the case got resolved and the OP got his money plus a bonus as a compensation for the inconvenience. So, there is a chance that this case will get resolved as well.

[holydarkness]

Umm... imgbb decided to be extra annoyed with me today and doesn't allow me any way to access OP's latest image through any method I usually do to "bypass" their "hatred" [LOL] toward me. Does anybody mind to help me by reuploading to talkimg so I can see them? I'll try to nudge someone to get something somewhere move, if it's needed [and whether it's needed or not, I believe the context can only be understood by the image]

[Drett]

Let me know if I could help. I have no idea what talkimg is I'm a noob lmao.

[acroman08]

Let me know if I could help. I have no idea what talkimg is I'm a noob lmao.

It's this https://www.talkimg.com/, it's just another image hosting that is made for this forum. It basically works the same as other image hosting(meaning, just upload the image there and then copy and paste the BBCode they'll provide).

I would have uploaded it myself, but I am currently outside and only did a quick check on the forum, and for some reason, my internet sucks.

[Drett]

Umm... imgbb decided to be extra annoyed with me today and doesn't allow me any way to access OP's latest image through any method I usually do to "bypass" their "hatred" [LOL] toward me. Does anybody mind to help me by reuploading to talkimg so I can see them? I'll try to nudge someone to get something somewhere move, if it's needed [and whether it's needed or not, I believe the context can only be understood by the image]

Here's that image reuploaded to talkimg - https://www.talkimg.com/image/USIjX9

[holydarkness]

Here's that image reuploaded to talkimg - [...]

Thank you for the image. Correct me if I summmarize things wrongly, but your total fund [I am rounding] should be 4,500, what remains and visible in your account is 1,800, of which only 900 is withdrawable through the offer depicted in PM? And of which you haven't withdraw?

Update : I've added images of my newly declined withdrawals totaling 4501.32$ and my balance only showing 1,813.71$ Bennett has messaged me offering back a total 897.11$ which I don't agree to. I would like my balance of $4501.32 which I won fairly and not through abusing odds or "value betting".

[Drett]

Correct, I haven't withdrawn the amount winna offered. The balance in the account still shows 1,800$ and some change. The pending withdrawals were canceled and removed leaving me with a missing balance.

[fieberman]

OH Hello to me just happened the same they search for excuses and just steal peoples funds please believe op i just opened a scam report too

[fieberman]

Correct, I haven't withdrawn the amount winna offered. The balance in the account still shows 1,800$ and some change. The pending withdrawals were canceled and removed leaving me with a missing balance.

dw i trust u they just try to  scam i know how this  shit works

[holydarkness]

Correct, I haven't withdrawn the amount winna offered. The balance in the account still shows 1,800$ and some change. The pending withdrawals were canceled and removed leaving me with a missing balance.

I see. Please don't touch the fund, especially withdrawing them, as it can and will be perceived as agreement to settle with that sum, and the case can and will be considered as resolved. I'm currently trying to get a gear move somewhere. I can't promise much, but please be a bit patient while I try to figure this puzzle.

[Drett]

Correct, I haven't withdrawn the amount winna offered. The balance in the account still shows 1,800$ and some change. The pending withdrawals were canceled and removed leaving me with a missing balance.

I see. Please don't touch the fund, especially withdrawing them, as it can and will be perceived as agreement to settle with that sum, and the case can and will be considered as resolved. I'm currently trying to get a gear move somewhere. I can't promise much, but please be a bit patient while I try to figure this puzzle.

Of course, I will leave everything in the account as is and will remain patient. Thank you Holy.

[bennettwinna]

Perhaps try posting on askgamblers, they might be able to mediate your case, but I am not sure if winna has a representative there. I would have suggested casino.guru, but as far as I know, they don't handle cases that have something to do with sports betting.

You are correct. Casino Guru does not handle sports betting cases and Winna is not listed on AskGamblers. So, it won’t be possible to file a complaint against them there, either.
If they are so sure about their decision then why did they offer him a refund of ~$900?
@OP, if you are confident you didn’t violate any of their terms and didn’t try to cheat their system, then the best you can do at this point is to make some noise on their social media pages to draw more attention to your case. Maybe this will force them to take a second look and investigate it more thoroughly.

Please read the messages carefully before contributing. We didn't offer any refunds. We just allowed the user to withdraw his initial deposit amount because we would never lock a users funds.

[Drett]

Perhaps try posting on askgamblers, they might be able to mediate your case, but I am not sure if winna has a representative there. I would have suggested casino.guru, but as far as I know, they don't handle cases that have something to do with sports betting.

You are correct. Casino Guru does not handle sports betting cases and Winna is not listed on AskGamblers. So, it won’t be possible to file a complaint against them there, either.
If they are so sure about their decision then why did they offer him a refund of ~$900?
@OP, if you are confident you didn’t violate any of their terms and didn’t try to cheat their system, then the best you can do at this point is to make some noise on their social media pages to draw more attention to your case. Maybe this will force them to take a second look and investigate it more thoroughly.

Please read the messages carefully before contributing. We didn't offer any refunds. We just allowed the user to withdraw his initial deposit amount because we would never lock a users funds.

You still haven't shown me exactly how I was 'value betting'. I'd also like to state that I never withdrew any funds, be it winnings or 'initial deposit'. But I won't settle for a partial payment as I've done no wrong. Also, my account has been officially deactivated by Winna with no resolution, what's happening there?

Winna account deactivation - https://www.talkimg.com/image/USVKom

[Drett]

Update: We're over 12 days now and my account is still deactivated and I still haven't received any funds from Winna. Winna hasn't proven how I violated ToS as a value bettor and I'm receiving nothing but generic answers from Bennett here.

[holydarkness]

Update: We're over 12 days now and my account is still deactivated and I still haven't received any funds from Winna. Winna hasn't proven how I violated ToS as a value bettor and I'm receiving nothing but generic answers from Bennett here.

Hi, this shall serves as a reply to your PM to me a few days ago as well. Sorry that I can only back to attend forum related matters today, I got... swamped for the past four days with IRL matters.

To answer your question, I've established a communication with Bennett here, though it happened in between those four days and everything was and had to be put on hold until few minutes ago.

Let me try to re-nudge him.

[marshlyn20]

My friend had exact same problem

I have no fucking clue how they ban people for "value betting"

If you see that someone is "too good" at sports then just limit his max stake instead of confiscating his funds lmao

Also this "our sportsbook provider" thing is such a bullshit. They use exact same provider as plenty of other websites and stuff like that (confiscating funds for value betting) happens only on winna.

[bennettwinna]

Hey, you already got an explanation regarding your case by the support team.

Our sports fraud team flagged your account for abusing odds in an unfair manner ("value betting") which violates our Terms of Service. This is a common practice and policy on every major sportsbook provider.

You were informed about the decision and your account got locked because of that.

Best,
Bennett

wait, isn't this the same reply(word for word) you left on this thread "Winna.com don’t pay money without any response"? Were the issues of these two gamblers exactly the same(value betting)?

Both cases were very similar with fraudulent sports betting involved.

OH Hello to me just happened the same they search for excuses and just steal peoples funds please believe op i just opened a scam report too

If you provide your username I can check your account and provide a more detailed report here.

[holydarkness]

[...]

Hi, Bennett, I've wrote you something through a direct contact a few days ago and got no response and I've nudged you again just now. Mind to perhaps nudge me back so we can talk more directly and get into the bottom of this case?