Bitcoin Forum

Moneybookers locked my account for outgoing transactions.
They asked for a scan of my passport and utility bill to send by email.
Why did they lock my account, are there others with the same problem?

Is complete bullsh1t that they locked my account!

Sounds like extortion. But it is also ridiculous. How could they ever verify that what you send them is legit? Just do a search online for a bill photo and passport photo and email it. Or maybe you work for a competitor of moneybooker and are just trying to spread FUD.

They did the same to me.

I was having trouble adding a bank account to it, called in for help and they're like "OK we'll look into it and e-mail  you in 15-30 minutes".

I check my e-mail in 15-30 minutes and instead of a solution, they tell me my account is locked and under review lol.

Bullsh*t.  I've read lots of people have had their accounts frozen by that company with sizable amounts of cash in it and no way to dispute at all.  Moneybookers just said they're accounts were questionable and that's that.  No way of getting account re-instated whatsoever.

I made an account with them, got it verified, but after reading some of the stuff that goes on I never bothered to use it.  Probably stupid since I had to send them high res color scans of my driver's license and proof of address.  Who knows what they might do with it if they take peoples' money from them.

I had my account verified by a letter send to me and my bank account is verified by a small transaction so I have no idee why they locked my account.
So it pretty much s*cks! Is there something that i did wrong.
I just bought Bitcoins with it and sold my mined Bitcoins, that's allowed ............or is it?
I hope they fix it, I all ready mailed them my passport and bill scan/photo.

I talked to some guy from moneybookers (phoned there supportline) this morning and he told me that moneybookers can lock any account any time if they feel like.
Hey told me it's a routine security check. And within 48 hours they decide if you are getting your account unlocked or that they take all the money that's on it, comes down to that, if you ask me!!!!!!!!!!
Hey wouldn't tell me why my account is under investigation, told me to talk to security but he was the guy from security so.... ?!?! sounds a little bit weird if you ask me.

It realy sucks, that they locked my account. If I knew that this could happen I would opened a account with moneybookers.  >:(

They are realy pissing me off!

You are going on a bit extreme, if it was a large amount or a first time transfer they usually lock the account for suspicious activity thereafter they unlock it unless you did something easy to identify thats totally illegal which I doubt.

Whoever told you that they will decide to lock and take your funds is clearly on crack, if they do lock your account they will simply process it all to bank/card thats on the account.

So I'm going to get my money back any way, that is a good singe!
The guy on the phone wouldn't tell me any thing.

Hey told me they locked the account, and I automaticly figured that If they lock it for outgoing transactions you never ever are going to get your money back because outgoing transactions are disabled!
That's what I figured, I'm wrong with that, so they give back your money I understand from your reaction.

And no I'm not doing any thing illegal.
Or is buying and selling Bitcoin illegal?

So this what they are asking now. After my passport and bill scan they asked me what my relation was to one of the transactions I made, to that person.
And now they are asking for delivery proof ?!?!?! of 2 other transactions.
What's next ........ the time I went to the bathroom.

Is Moneybookers a front company for the CIA/KGB/MI6?  >:( 4ssh0l3s.

Sounds like they are trying to bring the PayPal ethos to their service. Thanks for letting me know. We can reward companies for this kind of behaviour by never signing up.

Just got off the phone with moneybookers and just as yesterday they were all like "Bitcoin .............. what's bitcoin? and how do you send them? Can you send us a proof of delivery of the item?"
The guy I spoke to never heard of Bitcoin. So I told him it's a virtual currency and you can transfer Bitcoins as easy as sending a email. He was still like ....................uhhhh what?
So either he still lives in 2009 or he is lying and moneybookers is purpously trying to sabotage bitcoin trading.

But in they end........my account is still locked and moneybookers is taking forever to unlock it, if they even want to!

It should be made criminal, doing business like that.
They probably do it under pressure from IRS or the US treasury.
If they don't comply they will get audited or something.
And we all know that there is no one company in the world that has a 100% correct bookkeeping.
The US and UK really turned it to fascist police states, run by big corporations.
They think everybody is a terror1st or funding terror1sm!

erm.. Why in the world would you open the bag of confusion by telling them its a bitcoin trade.

You should have just told them immediately it was a personal transfer to a friend, leave it at that and you had no issues. Now that you admitted to trading something they dont like or not really understanding of, you will be lucky to get the money if not after a ton of paper work.

Dont' go to moneybookers !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
They have a Anti-Bitcoin policy !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

They close down accounts if they are used to buy and sell Bitcoin with.
They closed my account and the only thing I did is trade Bitcoins at bitcoin.de.
I got my money back but they will close my account so that pretty much sucks!

So that was it, no thanks to Moneybookers!!!!!! I hope somebody will start a company that makes it possible to buy and sell bitcoin as easy as paypal or moneybookers.
And for moneybookers......... I hope they go bust soon!

F U Moneybookers !!!!!!!!!!!!!!!!!!!!!!!!!!!!

Why not?!?! Bitcoin still isn't illegal so there anti-bitcoin policy is complete BS! And they shouldn't have the right do decide who and what can be traded!!!! You know how they call that........... it's called fascism!!!!!
And I thought EU, UK and USA where free market economies. Am I wrong!!!!!!!!!!

Was this a joke or are you just that dumb?

Joke!!! I know that the EU, UK and USA are nothing more than an fascist plutocracy.

Bitcoin is their competition. Bitcoin is better. Duh.

according to their terms, you need special approval from them to accept payments for money exchange businesses

...and you wouldn't need manager approval to eat your Kobe Beef Filet Mignon in a McDonalds?

I sell BTC using PayPal (nightmare) any 'profit' that was made is slowly going back due to Credit-card charge-back fraud.

I know for a fact PP will randomly select you out if the person you had dealings with is in a dispute with someone else ( doesn't have to be you ). They are trying to check out the other person by checking your dealings with them, they don't tell you this of course and say that its a random check. Then, of course, when you don't have proof you 'mailed' it, they take your funds and return them. I don't see MB being any different. You would have been better off not mentioning the "B" word.

Just happened to me. Guy paid for 2 different auctions over 3 days, 3 weeks later PP disputes just 1 of our transactions, because one of his customers complained about him 2 weeks after the fact. So they randomly select people that had dealings with him and finds me 'guilty' of not "mailing it" and gave his money back. Even tho our transaction was NEVER in dispute, I lost. Sounds like/feels like, theft to me.

I contacted my customer and he gladly resent it. (he mustva been screwed by PP at one time too).

I tried once months ago to get my money back in another situation. After 4 days on the phone with 'support' and 20 pages of Docs proving my story that we were both getting screwed by the same guy, I had it, and give up.... And thats the way they like it.

Look at the Seller Protection Policy - if you didn't ship it, you shit outta luck. Im sure MB is no different

Video Proof??
 
Doesn't it amaze you that you can show "real proof" and nobody cares. (20 pages of Docs, IP tracking, used old BC addresses, timestamps, IP stamping, blockchain tracking, email header info matching the IP info on your own damned servers, I had this SOB by the short and curlies, he re-used the BC address he used months ago in a legitimate transaction, and the rest of the info just snowballed) but do you have a copy of the box you shipped with a stamp on it?<-- thats all they wanted.

Show them a "video" of proof and they are spellbound and drooling (v-v-v-video) - any fool with a comp and MicroMovieMaker can fake it.

How many people do you know like having their BTC's Shipped in the mail ??? Sellers beware. I'm sure every credit card type company has the same type policy's.

Looks like Paxum is doing the same thing. Interesting timing.

https://bitcointalk.org/index.php?topic=63431.msg742945

They sucks.

I am in the same situation. My account opened 4 years ago, has been locked. They want to scan my ID card and proof of address. I'm not a thug but I'm treated as such. This story is not over.

Look italian forum bitcoin: https://bitcointalk.org/index.php?topic=63751.0

Same with me, I was treated as a criminal to.
The US gov is trying to destroy every thing that has to do something with Bitcoin.
Paypal was pushed into banning all Bitcoin related accounts.
Look at what happend to Paxum, they closed all Bitcoin related accounts under pressure of Mastercard.
Tradehill Shutdown because of the US CA Money Transmission Act.
And it's not only the US gov that's actively involved in presenting Bitcoin to the general public as a way to buy illegal drugs or money laundering.
So in the eyes of the general public that makes Bitcoin bad. Because they don't know any better and most them believe anything that the gov tells.

And secondly, goverments activetly try to destroy anythings that makes it easy for the civilians to go around there system, and we all know that the system only serves those who control it.
The Dutch (Netherlands) goverment had a undercover secret agent telling a crime reporter how pedofiles use TOR and Bitcoin, he is partial right but that's not the complete story ofcourse.
And in one of his other shows he did exactly the same as in the "ABC Silk Road Bitcoin newsreport", Bought some Bitcoin with which he bought drugs on hidden marketplace. Boohoohoo, like that is so socking!!!
But you how politician are.... so now every Dutch politician is screaming to make TOR and Bitcoin illegal.
There where even dutch politician that never heard of TOR and have no idea what it is, but still they think I should be made illegal!

So yeah....... whe are all pretty F'd.
On one hand whe have corrupt bankers and politicians who do anything to protect there bussiness model.
And one the other hand whe have naive under a rock living lawmakers and politicians

(Naive bankers are eaten by there fellow bankers, so there are no naive bankers, anyway not the ones who are running the show)

Nuff complaning 4 now.

Pitty to hear they're still doing that...
Got closed of last year in september, just 3 weeks after receiving my mastercard I bought from them...
I could retreive the money that was stored on the account, but other that that I couldn't do anything with it anymore.

It sucks :p After some less than happy trades with paypal, I too thought I found the ideal way to trade btc for some cold hard cash, but after about 3 months of trading the happy days were over :-/

So yes: don't open an account at moneybookers for trading btc, wich is really a pitty, since I could send/retreive money from them directly from my bank account :(

why do you have to say its for btc?

Never told them... But one person on an exchange site apparently thought he could do the same on moneybookers as on paypal: revoke payment for "non delivered good", wich immediately locked my account, and got notices 2 weeks afterward that my account was going to be closed and that I could take the money from it only by bank wire, I couldn't use any of their services anymore
Harsh way to handle customers imo

Why should I not tell them I use it for Bitcoins.

ok tell them... ???

Yeah I know, I made a mistake. Shouldn't told them I used the account for Bitcoins. But it shouldn't even be illegal, no company or government should have the right to control to what is and what's not to be traded on the internet, this ofcourse to a certain degree. you should not have the right to buy a n-b0mb.

I met this problem before, all they said was that for security purposes, crazy, but they solved fast when you supplied all scans!

Happened to me too about a month ago, supplied all scans, got my account verified + explanation on how funds were received, they were OK with it and cleared the withdrawal. Had two more go through without problems until this week when I got this:

"Dear Mr. XXXXXXX,

Thank you for choosing Moneybookers as your online payment processor.
Please be kindly advised that part of the funds in your account originated from an account connected to Internet gambling.
Due to restrictions imposed by US legislation, we cannot process withdrawals to the USA from Moneybookers accounts that have been used in connection with Internet gambling.
We kindly ask you to choose another option to spend those funds.

We appreciate your understanding.

Best regards,

Moneybookers Security"


To which I replied:

"Hello,


Sounds good - please provide details of the transaction(s) in question so that I can take appropriate measures on my side.  I can easily blacklist any users not complying with your policies from my end.  I'm OK on you not being send all funds my way, just withhold the amounts not in compliance with your policies and transfer the remainder - I will figure out another way to use them.

Best regards!"


Final response from MB after a followup call to their support line where they agreed with me on the fact that I couldn't possibly know the source of funds I get paid with by other MB users :

"Dear Mr. XXXXXXX,

Thank you for your reply.
Unfortunately we are not able to provide the requested information.
We kindly ask you to choose and alternative option of spending those funds. You may spend your balance for purchasing goods and services from online retail merchants who have integrated Moneybookers as a payment option on their websites. You may also send your funds to other Moneybookers account holders through the [Send Money] section of your Moneybookers account
Please accept our apologies for the caused inconvenience.
Best Regards,

Moneybookers Security"


As far as I'm concerned MB is not BTC-friendly and I'm done w/ them - just my two cents :)

First Paxum stopped accepting BitCoin related transactions and now Moneybookers, hope LibertyReserve dont follow them !

LibertyReserve is based in San José, Costa Rica, I don't think that the US gov have there political tentacles spreading that far.
Canada, New Zealand, the Netherlands, that I understand they are like little puppies in Obama's arms.
Lets see what happens to LBR, you never know what the US gov is going to do next.
They shutdown MegaUpload and arrested people IN New Zealand, so maybe nobody is safe for the F.B.I (F*cked By Incompetence).

I'd just ship them via a piece of paper.  Tell them that you are selling a private key with the funds, and it will be mailed.  Prove of shipment for paypal disputes, so you should be covered.

My account was frozen too! I've sent them the documents. Hopefully it will be unlocked or it's a good-bye to $300. :?

When they close your account, they do give you the option to withdraw your money. I got my money back in they end but it's still BS that they locked the account in the first place.

I always send payments as donations. My new bank has a drop-down list for selecting the purpose of the wire, and I select "unregistered donation" there.

I donate money, people donate me bitcoins. Sometimes it's the opposite.

If the sender of the money issues a chargeback, you lose the money, but that's the purpose of bitcoin.de ratings. Better to lose small amounts than have an account frozen. I can't wait to have ratings at bitmarket.eu.

My moneybookers account was locked twice in quick succession. I think, they do not want Bitcoins traded, and consider Bitcoins as an (inofficial) currency. So I do not use moneybookers for Bitcoin trades any more.

At the end of last year I validated my account, just for not running into a locked account.

At January they locked it the first time, wanted me to give them information about the type of deal I have got money from, and the relationship to the sender.

After telling them the money was got from repayed lending (very close to the truth), they released my account.

I withdrawed my money to my personal banking account completely and successfully.

A few days later they locked my account again:
In order to be able to unlock your account, we kindly ask you to give us a detailed explanation for your activities and also more information for the games you are selling virtual currency(where we can find them, any related URLs)

I'm not a gambler, I never sold a game in my live, and I really believe in BTC as an alternative and stable concurrency.

I planned to use moneybookers mastercard for withdrawing money on holiday. But I'm sure now, I will not. There is no confidence any more (same as with PayPal and OkPay).

Better to ditch all those payment processors altogether.
As time goes by I love Bitcoin more and more.

Yea, I probably posted this elsewhere but I didn't have a good experience with Moneybookers either.

Set up my account and all that and had trouble adding my bank account to there to transfer some money to Moneybookers.

Called in for some technical support and was told I'd receive an e-mail in 30 minutes or so with a solution.

Instead?  They went and locked my account for security reasons lol.  I verified all the account information over the phone too with tech. support.  They then wanted high-res color scans of my driver's license and a bank statement or something.

I went ahead and got the scans and put in some watermarks saying that it's valid for Moneybookers' account verification only and they e-mailed me back saying that it can't be altered in any way.

I then sent them an un-watermarked scan but I played with the resolution some so that it's not completely clear but definitely readable and they said that it wasn't high-res enough...

I found that to be kind of fishy but sent them a high-res one unaltered anyway and got the account verified but never used it after reading about all the horror stories of accounts being closed and funds kept.

I also promised them in one of my first emails not to use moneybookers for Bitcoin trades any more. If they do not want it, it's ok. But they never tell you they do not want it, bogus simply. Nevertheless they locked my account once more. Enough already.

all reversible money transfer services do this. paypal, alertpay, moneybookers :)

Only being able to trade goods or services that the people at Paypal/MoneyBookers/Etc understands and approves of is too limiting. The world is simply bigger and more complex than these folks could ever grasp.

Not to mention the huge privacy issue of having to explain your financial transactions to a stranger foreigner over the phone or e-mail, how did we put up with this is is beyond me.

Thank god we now have a better alternative, we should avoid the Paypals like the plague.

Thread necromancy, yay...

Well, doesn't suck that much since you got your money back. Not sure that's something you can even hope for @ PayPal...

Yup, all we need now is some additional easy ways to exchange BTC and fiat.

Seems Moneybookers is changing it's name:

https://www.moneybookers.com/app/

to Skrill.

Sounds like some scamming alien lifeform to me!

Yeah I noticed that a while back. Their new site looks like a scam actually IMO :D
On a side note they disabled my account for not apparent reason, inactivity I guess... I hope they end up deleting my data, the reason I left them in the first place was because there was no way to remove an e-mail address from one's account (and no possibility to add more than 4 or 5 including the outdated ones).
Too bad, they started as a more consumer-friendly alternative to PayPal but end up an even worse dictatorship with a crap-looking homepage...

Is it pronounced as "Screw"?

Notice how most people without hesitation accepts whatever the government says. Most often the government is handling in their own interest, and not in the interest of the people.

So it is the responsibility of every bitcoin enthusiast to educate his friends and associates about bitcoin and tell them, no it's not a designated tool for phedophiles and criminals no more than a fast sports car, a cell phone or a sledge hammer is.

On an unrelated note, MultiSafepay has also now added a no-bitcoin policy for their merchants, citing among other things negative news coverage.

Moneybookers sucks. I haven't used them in a couple of years but I remember having to wait a week or two for some code to come in the mail, then I had to add a bank account, give them my SSN, send a utility bill, and then after all of that nonsense they had the audacity to tell me I had to wait six weeks for them to deposit into my bank account! They are almost as bad as PayPal. PayPal was worse in the sense that they asked for my wholesale cell phone supplier's SSN and driver's license to unlock my account. Ridiculous.

I've been using MB/Skrill since 2006 for online poker and never had any problem with them.

However, I know some others players who got their account temporarily frozen for ID verification. They are enforcing the same KYC rules as Mt-Gox... This is standard procedure especially for a company that process CC deposit.

They have the lowest conversion fee from US/CAN I found on the net and my cashout usually show-up within 24h into my bank account.

This is not anti-Bitcoin policy... It's CC fraud prevention procedure.

pretty standard for MB.  they are effectively an offshore bank account so they have to freeze/verify accounts.

Maybe users should read the FAQ before complaining.


https://www.moneybookers.com/app/help.pl?s=laundering

I've been in touch with MoneyBookers,

they have an absolute no-go policy for bitcoin.

I got my first BTC via MB but if asked I would not have mentioned it was for BTC...

That's the only way to do it. You can also use Paypal that way, but it you tell them you sell bitcoins or receives bitcoins using their service, the account will be frozen, because it's against their TOS.

My personal opinion is that it's a total shame, seeing as how the traditional banking system is full of crooks, I don't think bitcoin is any worse..

Yes your are right. BTC is only a hash value and we should be able to lawfully trade them without fear.

It could be interesting if someone with deep pockets challenged someone like Moneybookers in court. That would cost a lot of money, but then we would receive possibly a decision by high court in the end.

Moneybookers are Criminals they stole 5000 EURO,


I also had the message that i was locked out for any out going transactions and i must contact there security team and sent them some copy's of my resident passport and bank details.


When i did i get a e-mail what said:


Thank you for your prompt response.

In order to lift the temporary restrictions applied on your account, please provide us with the following information in addition:

-      What are you mainly using your Skrill (Moneybookers) account for?

-      What is your relationship with the intended recipients of the transactions you execute through our service?

-      What do you mainly receive money for?.


I answered like this:

Mainly i use my Skrill account for making online payments and receive money
from  casino's, sales, family and friends.

My relations whit the intended recipients are merchants, customers, family
and friends.

Mainly i receive money for customer services and Payouts from casino, friend
and family.


For a couple of days a did  hear any thing from them and when i ask them for a respose they tell me this:


Thank you for contacting our customer service and submitting the requested
 documents.

 Following an audit of your account on behalf of our Security Department,
we must advise that your account will now remain closed. Based on your
 transaction history, we have reasonable grounds to discontinue our
 business relationship.

For more information, please visit section 17 of our Terms and Conditions.

Please note that our decision is final and is not a subject of further
negotiations.


When i checked my account i  noticed that all the money 5K Euro was gone! (Or cancelled it says)

What can i do? Year i used my MB account for Bitcoin trading, but they dont know that!

Can some one advice how to get my money back ?

Thanks

File a police report, and it will be extremely helpful if you will have to sue them.

I forgot to say that i think that MB transfer the moneyback to my customers (I think) i had some contact whit them bud no  Response from them !!!

The days before MB froze my account i had many new customers all from Australia, and they sent me for 5000 a 6000 Euro in AUD to my MB account in exchange for bitcoins, thats the reason MB find it suspicious and froze my account.

My theory: The Moneybookers Scam

Probebly the new Customers for AUS where one and the same guy and he knows that when you flood MB that MB froze  a account and sent the money back! so People This is a scam


I now checked it and its confirmed it was the same guy

I have seven (7)  Users on my website whit the same IP that exchanged Moneybookers to bitcoins.

-IP: 115.64.39.11 (from AUS)


I have 3 Users on my website whit the same IP that exchanged Moneybookers to bitcoins.

-IP: 115.64.168.90 (from AUS)


i have 2 Users on my website whit the same IP that exchanged Moneybookers to bitcoins.

-IP: 115.64.39.11 (AUS)


Year i know, I got scammed !! Again :(  Sellers be aware Of this type of scam!!

But Moneybookers is helping them, so now i must fight back and find a way to scam the scammers and MB to get my moneyback!

Does any one know a way to do this?

Maybe i must make some fake orders and tell money bookers that the money they cancelled are from shipped orders! and fake some proof of this!?

Somebody any idee?

Thanks

Thanks, did you read my follow up post?

Yes, you got scammed. Actually skrill is paypal renamed, so al that applies to paypal is valid for them too. Don't sell bitcoins for Skrill-Moneybookers! Your buyers can charge back the funds.

The police report still stands, Moneybookers need to present proof of whatever documentation they have and based their decisions onto.

I've been in contact with MoneyBookers several times. Actually dealing with bitcoins are specifically against their terms and conditions.

Whether they are legally entitled to 'take' you funds from you, I'm not sure of, but my guess is that they rely on their size to crush any an all resistance. They probably speculate in that most users will not push legal actions against them.

I haven't been scammed, and I haven't lost any money, and my requests for information about why they ban bitcoin and at the same time why they work with criminal banks, have not at all been answered. They're totally uninterested in this.

When they learn you have any association to bitcoin in any form or fashion, they whill refrain from doing any business with you, don't expect to get answers either.

Advice:

"Bitcoin and Moneybookers don't mix - stay away!"

I had this problem myself.. Few years ago. Just send the info they request and it should be unlocked.. They just want to make sure you are who you say you are. It is annoying I totally agree but it is for thier safety. if someone was spending illegally they don't want to deal with reversing all the transactions and giving thier commissions back. I believe there is an automated lock placed when they deem activity to be suspicious although I don't know what the criteria is. I know PayPal will place an immediate lock if a refund is done.

Not so.
They closed without giving any reason:

https://i.imgur.com/Pbbjk.jpg


Look https://bitcointalk.org/index.php?topic=63751.0

wow .. this is a serious issue .. thanks for awareness

Thanks guys. This has been very educational and enlightening.

I have even asked their verification team repeatedly why they do not want to deal with bitcoin, but there has not been a response to these questions. The only thing they say is that it is in breach with their policy, they will not elaborate on it.

I wrote them a lenghty e-mail asking why they still chose to work with banks that have a proven criminal track record, giving them several examples, of course, there was no response to this either.

The only response I receive is: "The e-mail has been forwarded to the relevant division, if you have further questions, do not hesitate to contact us!".

Paypal has always been a nightmare in my book.  They regularly froze my account when I was selling a lot on e-bay and accused me of selling fake DVDs when I provided receipts etc and all other paperwork they requested.  They kept the cash frozen for over 6 months and refused to close my account afterwards stating that they could not because it was frozen. 

As for Money bookers, they sold my e-mail address to numerous gambling sites etc.  I set up the address purely for Moneybookers and within 2 weeks I was getting loads of spam, some of it very suspicious.  I stopped using them as I dont believe that a financial insitution should sell my personal details.

Bitcoin is definately the way forward.

Heh, that's nothing, Entropay even sends you advertisements for gambling sites. I've received e-mails from them like: "We're pleased to announce that we've struck a deal with [gambling company], deposit through us now, and get 5% off your deposit! Hurry, as offer is time limited".

Not to mention their monthly 'inactivity' e-mail. Ya, I know I don't use the account, obv...

Sorry for stealing the thread for a second but you mentioned that Paypal was a nightmare, is there some alternative out there that actually works good, as in buying/selling BTC.

Thanks :)

Do you have any speculation as to why MB would take up such a strong anti-BTC policy stance? It seems that since they charge a fee per transactions they would be OK with doing BTC for MB and vice-versa transactions as it would generate more fees for them. Are they being forced to take such a position from an outside agency or government?

Sadly both Moneybookers and Paypal can do as they please. Last year i got my PP frozen
because of exchanging Liberty Reserve. It took me 180 days to resolve but i got my
money back in the end. Moneybookers and Bitcoins don´t mix at all...  :'(

Holding someone's money for 180 days, should be completely illegal.

File a police report. No TOS in the world would allow to block an account for how long and to what undisclosed reason they deem fit.

they are obviously a scam. Your money have been stolen. Also notify your bank that Moneybrokers are running a fraudelent operation and have them tag the deposit account you transfeered to. They will at least tag their account internally!

You will get your money eventually if they care about their reputation, if they are not a complete scam, that is.

Perhaps the best thing would be to have the police involved somehow, and let them believe that Moneybookers are involved in drug trafficking. They might actually have all their bank accounts closed while pending investigation. Unless of course they have enough connections to avoid this happening. And of course false allegations would not be good either...

What would be interesting would be to collect hundreds of people, and then march to their head quarters, go to the reception and demand to talk with their cheif of operations. Then clearly tell him what we think of their policy. At least it would create some fuss and perhaps media coverage as well.

"Moneybookers occupied by angry bitcoiners!"

I believe there needs to be a Bitcoin only trading service. Could not MtGox open something, I hear their name an awful lot as a major player.

What exactly are you looking for ?

Mtgox is an exchange.

fiat money <> btc

is there another role you think they should take on ?

And secondly, goverments activetly try to destroy anythings that makes it easy for the civilians to go around there system, and we all know that the system only serves those who control it.
The Dutch goverment had a undercover secret agent telling a crime reporter how pedofiles use TOR and Bitcoin, he is partial right but that's not the complete story ofcourse.
And in one of his other shows he did exactly the same as in the "ABC Silk Road Bitcoin newsreport", Bought some Bitcoin with which he bought drugs on hidden marketplace. Boohoohoo, like that is so socking!!!
But you how politician are.... so now every Dutch politician is screaming to make TOR and Bitcoin illegal.
There where even dutch politician that never heard of TOR and have no idea what it is, but still they think I should be made illegal!

I refuse to think that every politician is this stupid. There must be some that's able to see through all this bullshit.

If you think it's wise to make something illegal after having learned about it for 5 minutes, then you're very stupid, and have no role in politics.

Seems like pedophilia, terrorism and so on are keywords use to scare everybody into submission.

http://reason.com/archives/2011/09/06/how-scared-of-terrorism-should




Someone should make some hard facts about pedofiles and TOR. How many bitcoin users are there in total, and how many of them are pedofiles that use TOR and bitcoin ? Did pedofiles exist before the invention of bitcoin ? What payment methods did they use ? Was it USD ? Help, should we ban USD then ?

What currencies are used around the world for dealing with narcotics ? USD, EUR, lot's of national currencies ? Why don't we just outlaw them all ?

Only being able to trade goods or services that the people at Paypal/MoneyBookers/Etc understands and approves of is too limiting. The world is simply bigger and more complex than these folks could ever grasp.

Not to mention the huge privacy issue of having to explain your financial transactions to a stranger foreigner over the phone or e-mail, how did we put up with this is is beyond me.

Thank god we now have a better alternative, we should avoid the Paypals like the plague.

All it takes for identity theft to occur, is for one single disgruntled employee at moneybookers or any other business that require all your id, to simply copy all your identification papers. They could then proceed to use it, or sell it on the black market.

Therefore it's always smart to somehow make the papers you send away from you unique, watermarking techniques or otherwise, so you can track it right back to the offender if necessary.

A simple way to do it is shown here:
http://www.all-things-photography.com/add-a-watermark.html

Many companies require that you do not tamper with documents that you send them, which is setting up a perfect case for identity theft. The more companies you give your papers to, the bigger the risk is.

How does the company store your identification papers ? Who has access to it ? Where will it be stored, and for how long ? There are countless questions that are unanswered. You also needs to trust this company, so do your due dilligence, how long have they been in business and so on ?

Definitly file a police report they can get the guys cable to cough up his location.

When I got banned from MB back in the day my funds where transfered to my bank account. Perhaps they still do that?

Money transfer services, so long as they can confirm your identity, cannot keep your money. They can close your account, but they have to return your money to you. The amount of time they can hold your money varies, but it's usually either three months or six months.

Terms of use, part 17 of the terms:


If you are 100% legit, and you have not done anything legal, you have nothing to fear, and you will get your money back.

Ask them what point in section 17 they are using, and ask for the particular cause of the freezing of your funds.

God this is stupid I hate governments/companies who dont allow bitcoins.

I told you the Government would shutdown LibertyReserve.
They sure hate Bitcoin.

I know this an old thread, but I just started having this problem. They asked me to send documents and reason, purpose, and relationship...

I notice in 11. PROHIBITED TRANSACTIONS:

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11.5. You may only accept payments for certain categories of business after approval from us in our sole discretion. Such business categories include but are not limited to: money exchange or remittance businesses, including but not limited to bureaux de change, currency exchanges and purchase of travel money; the collection of any form of donations or payments to charitable or not-for-profit organisations; dealing in natural resources such as jewels, precious metals or stones; live streaming the sale or supply of alcoholic beverages; the sale of supply of dietary supplements and alternative health products; any other business category published in an acceptable use policy on the website from time to time. In case you are in doubt whether your business falls under any of the above categories, you must contact Customer Service. We reserve the right in our sole discretion, to add business categories requiring approval by adding such categories either to these Terms of Use or an acceptable use policy published on the website.

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Bitcoin trading is considered as "money exchange". They may give you approval for money exchange if you are legit. You are legit if you have a license for money exchange or Money Service Business or registered to do so in your country.

I am pretty sure this the reason they are trying to block or close my account...

BTW this applies with most centralized companies like PayPal, Skrill, Coinbase, Circle...

The only service that actually encourages bitcoin trading is Neteller and has a partnership with Coinimal. USE THAT and thank me later!

Moneybookers are stupid as paypal when it comes to bitcoin.