Bitcoin Forum

I've pre-ordered 4 Viper ASICs from Alpha Technology on 4th of January 2014, payed 6540 GBP with Bitpay on the same day, cancelled my pre-order on 2nd of April 2014 by email, but got neither any answer from Alpha Technology nor the promised 75% (Terms of Order - Cancellation & Refund Policy) of my money back. In the meanwhile I've sent them (customer@alpha-t.net) 3 emails, but till now I've got no refund and no answer at all.

Did someone else experience such fraudulent behaviour?

Edit: Yesterday (June 20) I've received 1 email from payments@alpha-t.net and the refund of 75% after 11 weeks and 2 days.

Sorry to hear that. Never invest in Vaporware. I hope you get your money back.

A mate of mine is experiencing the same issue so i think you are right

I'm sure there's a perfectly reasonable explanation. They probably just ran out of money.

I never got any reply from that email either. Try payments@alpha-t.net, they responded within a week from that email.

Thank you tokyoghetto! Failure isn't an option! http://www.youtube.com/watch?v=dmWfXKJbn9g


Just mail him the link to this topic and (maybe) we'll find a way to get our money back :)


I had the same guess, but some days ago they've sent the invoices for the final payment. So they should have some at least temporary ;D


Thanks maardein! I'll try that one. Fingers crossed :)

Now I've sent a fourth email this time at payments@alpha-t.net.

Let's see what happens next :)

If someone has any hint or tip to lend weight to the refund process, will be appreciated!

Have you tried cancelling via the My Accounts page? I did mine that way, and got a refund.

A picture is worth a thousand words

http://i1.ytimg.com/vi/xTROyHZakTA/0.jpg

I've cancelled in April to get 75% refunded and they had at this time only a "view" button on their website. One week ago I've recognized the new look of their website an pushed the "cancel" button, too.

How much did they refund?


That's new to me, but you're totally right ;D

50%-70quid of pre-payment.

I had emailed them about cancelling before, but it was only by clicking the Cancel button that got the system going.

It might be past the June 5 deadline too.

Link to thread where this was posted?

Awesome dudes ... no "cancel" button ... no cancellation??? Haha ... Fuck NO! 75% refund or I unleash at least one of the top 10 international law firms.

How much time past between your pre-order and your cancellation by email?

In case some of you haven't noticed, there is a Scam Accusation forum (https://bitcointalk.org/index.php?board=83.0), where you can start a thread about it.

if you read the actual alpha technology thread propperly,
it dosn't take much brain power to realize it was a scam from the start.

Almost 5mths. Cancellation by email did nothing. Had to click cancel on their accounts page to cancel.

Its on the Alpha-T mega thread https://bitcointalk.org/index.php?topic=314402.180 (scroll down)

They've been getting shredded pretty much from the start.

not knocking anyone canceling ..but in my case out of 667.21 paid i would lose with penalty now 450 bucks so the 216 i could get back is hardly worth it (usd)

If alpha does as they state take credit cards here soon i may pay in full for the following reasons

called up my cc company amex...you can refund up to 60 days from purchase "If the item/product does not arrive in time"  so ..pay with amex via alpha if it exists
someday cc option..sit on fence more..they ship in july ok...they pull a bfl and don't ship i get my 70% amount back from trying to fufill order via credit card

and the plus side if they completely spaz out and go bankrupt/scam or whatever ...there is a 'small' chance I could get ALL the origianal 30% on the 50mh vyper
due to fraud protection (again a small chance)

for the measly 216 bucks or whatever out of 667.21.think i'll just sit on the fence another month with payment on credit card (no risk) and see how this plays out

worse that will happen in this gamble is i lose 216 bucks or so i woulda/coulda got refunded....w/o using cc on the remainder above option

best case scenario they get me a miner in time i can kinda/sorta ROI with and don't lose any/all of my 30% downpayment already paid for

(assuming I punt if need be before the 60days are up with amex protection on cc and/or they don't ship me something

always good to have a hedge...anyway will likely do cc option (may not matter they may be in a world of hurt imho)

another month of fence sitting yea!

Searing

They probably got nice yellow ferrari each now init cus seriously did some of you not do your research before handing over funds for flash cars ???

This might interest you.  I talked to the Citizens Advice Bureau again today. I updated them on the situation. They have flagged the case "criminal withholding of consumer rights" and passed it on to Trading Standards. They'll contact me in 5-10 working days if they decide the case has merit. Anyone who is NOT A BUSINESS and has or is having their refund, partially or fully withheld should contact them direct on 08454 040506 or fill out the form on their website

https://ssl.datamotion.com/form.aspx?co=3438&frm=citacomplainform&to=flare.fromforms

You need to complain if you want action taken. Don't just post on forums.

Some of us got together on the Cointerra forum and complained to the Better Business Bureau and they issued a warning to the press (http://www.latimes.com/business/technology/la-fi-tn-bbb-bitcoin-warning-20140605-story.html). Cointerra were getting slammed so hard they had to shut their forums down and guys who had been waiting months are finally getting refunded.

Just to be clear. If you are not a business customer you are entitled to a 100% REFUND UNDER UK LAW.

If you are unhappy with the refund situation contact the CAB and complain. Unlike the BBB, Trading Standards has the ability to bring criminal charges. They take this sort of thing very seriously in the UK.

They are a company run by the Indian Gunda Mafia.

I warned some people but no one listen.

You are completely right and thank you for the link!

Till now no response at all and I'm getting pissed. But one is for sure, I'll get my money back or I will have some fun and these guys get a lesson.

Finally I've received yesterday 1 email from payments@alpha-t.net and the refund of 75% after 11 weeks and 2 days.

Thank you so much @ all for your support and your hints!

So you have only panicked and you've been writing to wrong email address whole time  ::)
Lock this topic now please.

That was the only email address I had, no cancel button in April and sure Miss "customer@alpha-t.net" sits in LA and Miss "payments@alpha-t.net" sits in Bombay and couldn't forward my emails because of these totally different email standards or even respond "please send any emails for refunds at ...". Idiot!

 Please go file a complaint guys.. I did so earlier.

Update:

 payments@alpha-t.net is actually answering emails now. Here is their response to me even though I did request during the 5 month period. So I am back to square one. Any help is greatly appreciated guys. I do not see how they can call me a business, as I clearly am the only one who can do that.

Hello there,

We are very sorry but as per our cancellation policy it has been longer
than 5 months since you placed your order therefore you are no longer
eligible for a refund. We have been very clear and open with our terms
of order, it was released as a news update, it is easily available on
our website and you are urged to view it on the product page before you
order. Such regulations only apply to consumers and you are a business
customer with us. I can assure you that our legal matters are dealt with
by a leading law firm in the UK. Our terms of order are completely legal
in the UK. It was typed up by solicitors who specialize in this area of
law. They have advised us that all our customers will be legally classed
as businesses for many reasons, one being that the hardware we are
selling can only be used for mining cryptocurrencies which is a business
practice according to HMRC.

Best Regards,

Alpha Technology Team

On 2014-07-14 23:45, xxxxxx wrote:
> I am also aware of thelaws in theUK which state I have 2 weeks within
> receiving an order to request a refund. You Terms are against your own
> laws. I ask you again to Refund all my money now. I will take further
> action, and know of others you have fully refunded. Please make this
> as simple and easy as possible on all of us. Otherwise, we are headed
> down a bad road. Your terms clearly break the law.
>
>> --------- Original Message ---------
>> Subject: RE: Refund Me Now Please
>> From: payments@alpha-t.net
>> Date: 7/14/14 2:24 pm
>> To:xxxxxxx
>>
>> Hello there,
>>
>> We are very sorry but as per our cancellation policy it has been
>> longer
>> than 5 months since you placed your order therefore you are no
>> longer
>> eligible for a refund. We have been very clear and open with our
>> terms
>> of order, it was released as a news update, it is easily available
>> on
>> our website and you are urged to view it on the product page before
>> you
>> order.
>>
>> Best Regards,
>>
>> Alpha Technology Team

 Go here guys as this appears to be the most concise discussion on the topic. If you can help in any way, please do so.

https://bitcointalk.org/index.php?topic=314402.new#new

Scrap'

You guys need to check out this page of the Alpha Technology thread.  You are entitled to 100% refunds per the distance selling regulations.  Alpha Technology made a vague interpretation of the law and a big mistake.  You are consumers and not businesses and entitled to full refunds not matter what Alpha Tech says.

entitled yes, funds to pay refunds, no...

Their excuse about mining being for businesses only is a lie. They either have armchair lawyers or none at all with a response like that