Bitcoin Forum

hey can somebody please help--- i am freaking out---- i just tried to open my wallet like i always do and it wont open -- it just hour glasses and then nothing... i cleared the cache... still nothing-- everything seems normal and then it just never opens

Have you tried turn it off and on again? (The PC)

yes

i also tried restoring it to 2 days earlier when i knew it worked

Do you still have the recovery seed? If yes you are safe anyway.

Just reinstall the wallet then, or try another PC.

so i have to go that far??

i have never done that?

how should i do it?

i looked for the folder but all i could find was the .exe,,,, is that all there is?

Lets rather wait for an expert to appear to this thread before you do something wrong.

(I'd just reinstall everything, then click recover from seed and enter the seed)

ya how should i go about that

should i delete the .exe,,, is that all there is or is there a folder somewhere else

uninstall, not delete. What OS are you using?

windows 7

how do i uninstall---- even if i deletd i could still recover with the seed correct???

go to start --> programs --> electrum --> uninstall

Then install it fresh and recover from seed.

i just entered the seed on a back up computer so the wallet would not be permanently lost- now i am waiting to make that succesful-then i will try on this one

Good idea. Let us know what happens!

back-up computer wallet install was a success

so all was not lost

i have a wallet and btc

Find electrum folder:

https://en.bitcoin.it/wiki/Electrum#Wallet_File

Create a backup of it.

Delete 'config' file and 'blockchain_headers' file

Then run electrum. If it starts up wait for it to sync up. Report back whether it works properly or not.

ok done- nothing happened.... it still wont open

should i turn the computer off and then on

i went to programs and it was not listed... so i was not able to select uninstall

try

-> start -> System settings* -> Programms* -> uninstall*

this should give you a list of all installed programms.


* not 100% sure about the names, but something along that line.

Is electrum even installed? You said you deleted the exe file. Download 'windows installer' and install it again:

https://electrum.org/download.html

Once you've installed it try to run it. If it doesn't work see below.

You have the seed written down, right? If yes then follow these instructions:

Find the electrum wallet folder again:

https://en.bitcoin.it/wiki/Electrum#Wallet_File

Create a backup again

Delete the folder

Run electrum now. Select the restore wallet option. Enter your seed.

i deleted these 2 files after i backed them up
i have not deleted or uninstalled anything yet, i did use the seed to put my wallet on a backup computer... should i delete the .exe and then download the .exe again and then put those two files back in?

No, don't delete the .exe. I never told you to do that. I told you to install electrum if it was uninstalled previously.

Backup the wallet folder and then delete the original. Run electrum and if it starts up restore from seed. That's what I've written above.

well how do i uninstall it- it is not in the list of programs so i am unable to select uninstall

It seems you have difficulty understanding me. I'm sorry I can't help you.

i tried restoring from seed but when i downloaded it would not open

Bы дoлжны ycтaнoвить нoвyю вepcию. Этo нe имeeт знaчeния, чтo вы дeлaeтe co cтapoй вepcиeй.

Baшe ceмя пpeкpacнa, кoгдa в yмeлыx pyкax.

ok that worked.... i have a functioning wallet now..... i never did get the old one to work