Bitcoin Forum

Here we go and obviously just opening myself up for some trolling but hey I am game!

Cryptsy.com (http://Cryptsy.com) is almost a year and a half old now the only alt-coin exchange that has been around longer would be BTC-e. We have seen many come and go, and we will see many more come and go. Some will return with new gimmicks and tricks.

So let me start with this Cryptsy (http://Cryptsy.com) has made vast improvements and continues to do so in Security, Stability, Infrastructure and features. So if its been a while since you tried us come back give us a shot. What I can assure you is we are here to stay. Why trust your coins with anyone but the most experienced exchange?

Why is Cryptsy (http://Cryptsy.com) better:

• We are public you can come to the office and say hello. Located in Delray Beach Florida
• We are established. A year and a half of trading digital currencies.
• We are partnered across the space DigitalBTC, Vogogo, multipool, Mintsy to name a couple.
• We have always innovated with new features Portfolio Buy, Trade Reports, Reward Program to name a few. Some great new ones on the horizon!
• Our systems protect your investments. Security first nuff said.
• We are licensed and compliant. Its only a matter of time before exchanges, especially operating in the US, without AML programs are shut down funds seized.
• We have some huge announcements coming on the horizon. Some in the next week.
• We are steadily growing and ready to serve you as our customer.

My question to you is what can Cryptsy (http://Cryptsy.com) do for you better?

*I will entertain trolls to a degree but keep the questions relevant to the topic of "what can we do for you better?". If it falls out of that I will delete the post.

Follow on our latest productson our various twitter feeds:
@Cryptsy (https://twitter.com/cryptsy)
@digitalXmintsy (https://twitter.com/digitalXmintsy)
@Bit_John (https://twitter.com/Bit_John)

Add xmr and bbr and for the love of god.  Make us a mobile app or at least mobile friendly

A friend of mine bought some Protoshares and they have been all the time on Cryptsy. I think it is a pretty unfair decision to not give him his resulting BitSharesX. (Even if this decision was announced ahead.

Other than that I made pretty good experience beside that I lost a lot of BTC - but that have been really bad trading decisions last November - nothing to blame you for...

Keep going and good luck!

XMR has been on my list for some time any coin that requires changes to our back end we just do not integrate as quickly. That being said it is #2 on the voting list... We have a beta android app no release date yet.

The proto-shares Bitshares thing for us was a mess. I mean snapshots were a new concept at the time. Cryptsy (http://Cryptsy.com) was hit by the wall street journal article rush 5000 new customers a day at that time. Support was swamped we could not hire fast enough! When we were contacted the time frame to implement was just to short. The only fair thing we decided we could do was announce that we would not be participating and that folks would have to withdraw.

I finally met Daniel Larimer at inside Bitcoin in NY where he broke it all down and I expressed to him that if only we could have gotten together sooner...

So love the concept of Bitshares! But as you can see we have yet to add it as an option since we could not credit the customers from the first snapshot.

I mean should we at this point? I get requests for bitshares and all the variations we just have not felt right adding them after the missed snapshot.

*One additional note if your a developer to properly integrate a massive coin/wallet change and ensure security we need more than 24/48 hours.

Some nits:

1. Let me set my home page. I hate clicking around to see the coins I want to see.
2. Provide quicker Bitcoin withdrawals, you are far slower than the competition.
3. Get rid of withdrawal fees, wtf
4. provide SMS alerts

this!

make a feature where we can set our own "opening" page... with markets graphs etc.

something like this
http://1dash.net/demo



and use the damn votinglist! a lot of coins are on top of the list for a long time now :-\

never had a problem with cryptsy -

it is slightly annoying that  one has to "maintain" their own account in the regard that when a new spam crypto is listed it goes right onto the main list.

it would be good if when a new Crypto is added it notified the user similar to the other notifications and when the user acknowledged basically "yes or "no"  then the cross is added or not.

a user can go away a few weeks and come back with a list of "questionable" pump and dump schemes added.

nothing against these schemes if people want to design them that's the market, but the usability is the key here.

i've seen some other exchanges get creative with that sort of thing. 

Deposits and withdrawals within minutes (or secs) instead of the usual hours, days or weeks would be a good start... ;)

un-ban me from Cryptsy chat AHAHHAHAHHAH

(in response to the topic question)

Like mentioned above, a better way when new coins bloat up everything and you have to turn off the daily shitcoins.

PoS coins staking when held on cryptsy and crediting to account (would pump volume and many would move PoS funds to cryptsy) Not to mention new users to PoS wouldn't have to worry about staking themselves. (would require hardware upgrades but can be done!)

Also I think the rebate could be bumped a bit , maybe doubled, and paid every 6 hours (4 x payments 1/4 amounts) to add more 'life' the the atmosphere. Everybody loves those satoshis trickling in, why only do it every 24 hours... Think how things are on the casino floor, makes people want to spend i.e. trade, would bump volume of trading.  

Traders know sometimes we have to just sit there and wait for something to happen, maybe some games something else to do other than trollchat (maybe simple group game paying out in Cryptsy points or something)

#1 I like the idea!
#2 Are you a verified customer? Even if you are not withdraws process on confirmation of withdraw so if it took "long" there was something slowing it like a password reset freeze or other security reason why.
#3 Withdraw fees are part of the network and part of how many digital currencies work its a fee that goes into the block chain to pay the miners moving the coins.
#4 Agreed. I assume your talking on trade execution or at given price?

The top two require time to rengineer the back end. I have more to tell you on this soon just not today :)

Good points with the extra coins and clutter.

This one is kind of a loaded question. Should we delist coins as fast as some competition? Some of the coins blockchains get mucked up and they are dieing a slow death. Cryptsy does not make the coins we allow two people to exchange them. So some of the dieing blockchain revive others get hard broke like ZEDcoin right now.I remember sending Chinacoin from BTC-e back in the day time to find a block was about 3-4 days so almost 30 days later my coins confirmed. So in those blockchains

The other withdraw delays typically involve security password freezes and other fraud/security procedures that I wont state. Bottom line is your coins are safer however sometimes you might have a delay.

Yeah I miss you in chat but not my department.

PoS staking on an exchange unfortunately has numerous problems

• Staking and crediting the right user for coins that staked is nigh on impossible.
• We move coins internally so throw off your expected staking because the coins you wanted to stake we moved.
• The CPU usage of many PoS coin is very high so many run with staking off.
• Others get so large they stake and fork the chain so developers want us to turn it off.
• So there is no good way to pay stake.

.

Speeding up rebate times would be interesting. If only we could pump oxygen through your headphones on your computer...

The troll chat ideas are great some mods do games win stuff now. We had a chat that added all kinds of features games etc... It lasted about 5 minutes and crashed completely led to us removing chat for months. We are just glad to have it back at this point! But you should see improvements soon.

How much btsx did you make from all customers pts deposits on cryptsy at the time of the snapshot?

We did not participate in the snapshot so I do not have any data on that.

If you look at home many "snapshot like" coins systems there are now it is likely we will just not support this type of campaigns. Treat snapshots like stake you have to remove coins in order to participate which will likely remain our official stance.

How do you "not participate" in a snapshot?

Where ever the pts is held is the wallet that gets credit for the snap shot. Does the above mean you just did not claim the btsx?

I would also like to add I had no pts on your exchange at the time and up until the above I WAS a very happy cryptsy user.

Bottom line is prior to the snapshot we announced we would not participate in snapshots and conversions etc. The Protoshares team also told anyone who wished to participate to do so buy using their personal wallets. Meaning if you want to claim yours you had to have them in a wallet. Many customers withdrew. Those that did not, raise a fuss now because the sudden rise of Bitshares price and popularity.

Really its no different than staking if you want to stake you withdraw coins.

This policy would stand for any other snapshots rewards or anything that requires importing keys etc.The entire topic of snapshots staking and addresses is also covered in the Terms of Service (https://www.cryptsy.com/pages/terms)

Anyhow lets move past Bitshares and snapshots in general since it is asked an answered both here now, in the past, and in the TOS

Fair enough and thank you for your response

Add XMR


and also...


In the chat box, make it so that Private Mentions are in a different coloured font.

We have one project that is preventing XMR from a listing today. I like the coin and its got a strong community so have little doubt it will make it in.

We will bring more features to chat in the coming months its on our roadmap.

I was good enough use a cryptsy for store a coin before exchanged to btc until now i still have a balance in there even though a small amounts

Care to explain the reason why people could not withdraw BTCD a few weeks ago?

What was the "technical" issue that presented such a challenge?

Sure we run super low hot wallets for one. It some times take some tweaking to make sure we have enough to meet withdraw demand so that is part of the snaffu. Match that with a server crash ( more of a server unplanned reboot) leading to a corrupt wallet DB you get a rough week of delays.

Could you elaborate a bit more on this?

As far as the current Project its a surprise so no but you will know more sometime during the inside Bitcoin conference. As far as new chat features Ignore, PM, Mention etc its on our list but chat is always a low priority for us.

If you're going to go through the work of adding XMR, you might as well add Boolberry, another CN coin with some nice features like seeing unconfirmed transactions, faster syncing (much faster algo), and less blockchain bloat.

This does not explain 2~3 week delays then cancellation of the withdrawal request....

Actually the delays were on and off not sure why yours went long. My guess was your situation was something else such as an account hold.

Withdraws would be cancelled on request or if there was a possibility of that withdraw going into a forked chain.

Better support. Never leave a customer without a honest response. If an issue is going to take some time to be fixed, let the user know that. Other than that, it's the best exchange by a wide margin.

We have been making big strides in support. Biggest support hurdle has always been training. Most of our agents understand block chains etc now was not always the case. So you can hire lots of folks but until they grasp crypto it does not help much. We are in a much better position on that front now.

+1

Thanks without amazing Customers we would never have gotten to where we are today.I am glad you enjoy the thread hope many others are as well.

Could you look into this? It's still a problem for us. BTCD withdrawals commonly take a long time.. up to several days. For example, right now I have one that was initiated 11 hours ago and still hasn't been processed.

I will take a peak and see what I can figure out.

Hi BitJohn, can you add Pandacoin (https://bitcointalk.org/index.php?topic=568529.0)?

Thanks!

Make a DECENT and RELIABLE api with low transaction costs...... learn from bitfinex where all my trading is done

For the love of God add Tittiecoin (TTC) to your voting list!!!
http://tittiecoin.com (http://tittiecoin.com)
These guys have a wallet upgrade coming out on 14th October that will blow 99% of other coins out of the water!!!!

I have been emailing Cryptsy (Jshock) since the snapshot. I did not only start to "raise a fuss" because BTSX price and popularity. Emails date back to march this year.

Please answer these 3 simple questions.

Explain why BTER, BTC 38 and POLO can honour the snapshot but CRYPTSY cannot?
With blochchain technology, everything is traceable.
Can you tell us how many BTSX cryptsy has of users deposits?
Have cryptsy redeemed these BTSX or sold any of them?

In my circle I know of $15,000 USD worth of BTSX that you hold/held.

If you need help, I can pay your accounting fees to help credit users the BTSX. I already have a $3k USD bounty for BTSX information relating to your PTS addresses. Sooner than later, this will be published.

Add to Cryptsy:
   
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sorry to bring up snapshots again but will you be keeping bitshares music shares for yourself again or honouring them pts deposit holders

Please add btsx to the exchange, it amazes me that you add hopeless coins with zero value, but don't add a promising high volume coin that is number 4 on coinmarket cap. Don't you want to make money?

It is unlikely we will participate in any snapshots, swaps or any program that involves our wallet private keys. Our Terms of Service outline that policy.

Your welcome to withdraw to a private wallet however to participate.

What's the status on adding XMR? After you've added Ripple, XMR is now #1 on the voting list. A few weeks back ago you stated that one project was holding up the adding of XMR, I assume that project was the adding of Ripple. An update would be nice!

Its definitely on the plate but I wont give a deadline as we do not have one.

Chatbox public api.

Hmmm I like the idea. Ill pitch it to the devs.

StorjcoinX would be great.

Glad I noticed this thread. When you are typing in your trade, it would be great if you could have USD equivalents, in addition to the BTC equivalent. This way, you can see exactly how much your trade is for in US dollars. In addition, it would be great if you could enter a USD value plus the price of the coin that you would like to buy or sell for. Then the equivalent BTC value and the proper number of coins based on the criteria entered would be displayed. Likewise if you put in the BTC value + price of trade.

In other words: You enter the amount of USD or BTC and the price you're buying or selling a coin for, and you then get to see equivalent USD or BTC value (depending on which you entered), and the number of coins that you can purchase based on those specifications.

It would also be nice to have a printable history report that includes the USD value of the trades in your trades tab.

These suggestions would improve the trading experience and would be helpful for accounting purposes.

I have to note that I think Cryptsy is great as I've had nothing but good experiences with your exchange. I also wanted to say that I appreciate the fact that you're reaching out to the community for improvement suggestions. Thank you for that.

Thanks for the opportunity. My 2 cents:

a) I love zooming the graphs for better perspective, adding 3 months and 6 months would be great.

b) In the market graphics, please insert a link to a coin-related website into the coin name header. 'Makes investigating new coins easier.

c) When my BTC account is empty, I find no straight way to deposit BTC. Is this just me?

d) Could you include staked amounts in the Account Balances of the left column? All I have is staked in offers, so my balances appear permanently empty...

e) Deleting every new pair that gets forced onto my list is a hassle. I suggest you announce new pairs via messaging and/or billboarding only. I would love to receive a message for every new pair with links to the coin website and Bitcointalk topic, so I can investigate it straight away. And deleting a message is way easier than crawling through my preferences.

You are by far my favorite exchange, thanks for the good work and keep it up!

Where did you mention in time that one have to withdraw the bitshares ?
I never received any email or other information about this issue and i think it is kinda unfair and greedy not to give owners their fair share, especially since it is easy to sort out things like that in cryptoworld.

Besides that you have a big delay in withdrawals for Bitshares PTS.

I find it hard to believe that you could not go back in time to help with the original snapshot...or AT LEAST honor the ones that came MONTHS after the first one.  Imho, you are simply greedy.  Hope I'm wrong, but find it hard to believe that one of the biggest exchanges doesn't read up on the tech.  

And if you don't, well, then that is even more reason for me not to use your exchange.