|
Title: BTC-E Disputed Claims Group Post by: BTC-E CLAIMS on December 13, 2014, 01:24:08 PM https://cloud.githubusercontent.com/assets/12781348/8506640/51ec04de-2249-11e5-9e0c-a64c73b5ff6f.png
BTC-E Disputed Claims Group We are an independent support group and community for BTC-E users who have had funds lost on the BTC-E exchange due to hackings, bugs or other reasons where the BTC-E claims department has either rejected the claim or ignored it and refused to reply. We are here for users to listen to your side of the story and why you consider yourself to be entitled to a crediting of funds lost and also for you who refuse to accept sole liability in case of a dispute. We estimate that between 1-5% of BTC-E users have been in a dispute with the BTC-E internal support and the numbers keep adding up. We accept and respect that BTC-E has a large number of happy users that have not been affected or had fund lost but affected users have a right to organize themselves, discuss their situation and compare similarities between claims together. Furthermore, since the BTC-E business registration details are obfuscated there is currently no recourse in cases of dispute which further necessitates the establishing of this community. If you have a disputed claim with BTC-E you can PM us if you want a private response. We will try to reply within 72 hours. What is the amount currently in dispute? Is the BTC-E internal support still replying to your correspondence? What is your position and theirs? You can add as much or as few details about your case as you like. Welcome to the BTC-E Disputed Claims Support Group. We listen to your side of the story and try to assist you if possible. Posting rules: Acceptable: Please be concise, to the point and constructive. Not acceptable: Bad language, intimidation BTC-E Known Facts. Please correct if you find any incorrect information below Owner: "Balthazar" (?) Registration details: Beneficiary: Mayzus Financial Services Ltd Beneficiary Address: Bldg 3, of. 201, Chiswick Park, 566 Chiswick High Road, London, W4 5YA, UK Date of registration: Yearly revenue: BTC-E Disputed Claims Here are some links to previous claims and other relevant resources. Will try to update with more info as soon as possible. http://bitcoinmagazine.com/1846/btc-e-attacked/ https://www.cryptocoinsnews.com/cryptocurrency-exchange-cryptsy-owner-paul-vernon-face-lawsuit/ https://www.reddit.com/r/Bitcoin/comments/1rf0bh/warning_btce_selectively_scamming/ https://www.reddit.com/r/Bitcoin/comments/1rfdbv/how_much_profit_does_btce_make/ https://litecointalk.org/index.php?topic=4544.0 http://silverlaw.com/blog/silver-law-group-files-lawsuits-against-cryptocurrency-exchanges-bitcoin-savings-trust-and-cryptsy/ http://silverlaw.com/securities-lawyers/2014/10/silver-law-group-files-lawsuits-against-cryptocurrency-exchanges-bitcoin-savings-trust-and-cryptsy/ http://bittrust.org/btc-e https://bitcointalk.org/index.php?topic=83794.0#post_toc_37 https://bitcointalk.org/index.php?topic=576337 Resources: We have launched a GitHub repository: https://github.com/btceclaims/btceclaims.github.io BTC-E Front Page https://cloud.githubusercontent.com/assets/12781348/8022666/20d9aa5c-0d0b-11e5-91d8-ecc24aab1faf.jpg Title: Re: BTC-E Disputed Claims Support Group Post by: birr on February 02, 2015, 03:02:09 PM I sent an international wire to btc-e. They credited it to my account, but they froze withdrawals for a month. I emailed them and they responded "Hello, please attach SWIFT document" for the wire. I called my bank and they don't know what btc-e is talking about. They were like, there is no such thing as the "SWIFT document."
Plus, it's weird that btc-e responded to my question about frozen withdrawals by asking about the wire. They already received it, as acknowledged by btc-e and verified by my bank. So I sent btc-e a copy of the receipt from the wire, and I sent them the federal tracking number. This is not a dispute yet. Presumably I will be able to withdraw my funds, although I might have to wait. I am posting because I would like feedback from others who have dealt with btc-e support. The way that btc-e handles support tickets is strange. Maybe it's just a poor command of English. I opened a corporate account with them, had to contact support and similarly experienced a mystifying email exchange.. Their messages were so terse and cryptic, I had a hard time finding out what exactly they wanted. Title: Re: BTC-E Disputed Claims Support Group Post by: newIndia on February 02, 2015, 04:52:17 PM I sent an international wire to btc-e. They credited it to my account, but they froze withdrawals for a month. I emailed them and they responded "Hello, please attach SWIFT document" for the wire. I called my bank and they don't know what btc-e is talking about. They were like, there is no such thing as the "SWIFT document." Plus, it's weird that btc-e responded to my question about frozen withdrawals by asking about the wire. They already received it, as acknowledged by btc-e and verified by my bank. So I sent btc-e a copy of the receipt from the wire, and I sent them the federal tracking number. This is not a dispute yet. Presumably I will be able to withdraw my funds, although I might have to wait. I am posting because I would like feedback from others who have dealt with btc-e support. The way that btc-e handles support tickets is strange. Maybe it's just a poor command of English. I opened a corporate account with them, had to contact support and similarly experienced a mystifying email exchange.. Their messages were so terse and cryptic, I had a hard time finding out what exactly they wanted. They are probably asking for your Bank's SWIFT code, which is required for international withdrawals... http://en.wikipedia.org/wiki/ISO_9362 http://www.theswiftcodes.com/ Title: Re: BTC-E Disputed Claims Support Group Post by: fonzie on February 02, 2015, 04:52:20 PM I sent an international wire to btc-e. They credited it to my account, but they froze withdrawals for a month. I emailed them and they responded "Hello, please attach SWIFT document" for the wire. I called my bank and they don't know what btc-e is talking about. They were like, there is no such thing as the "SWIFT document." Plus, it's weird that btc-e responded to my question about frozen withdrawals by asking about the wire. They already received it, as acknowledged by btc-e and verified by my bank. So I sent btc-e a copy of the receipt from the wire, and I sent them the federal tracking number. This is not a dispute yet. Presumably I will be able to withdraw my funds, although I might have to wait. I am posting because I would like feedback from others who have dealt with btc-e support. The way that btc-e handles support tickets is strange. Maybe it's just a poor command of English. I opened a corporate account with them, had to contact support and similarly experienced a mystifying email exchange.. Their messages were so terse and cryptic, I had a hard time finding out what exactly they wanted. If you don´t stop scamming we will freeze your account until the end of days. cын coбaки Title: Re: BTC-E Disputed Claims Support Group Post by: BitCoinNutJob on February 02, 2015, 08:18:20 PM Self moderated topic is bs, please create a new non self moderated topic. Also your account have 1 post, thats not a great sign. Title: Re: BTC-E Disputed Claims Support Group Post by: twang on March 04, 2015, 08:34:52 PM Hi, I also have problem with BTC-E.com. I wire transfer USD $4500 to BTC-E.com back in 1/5/2015, but the fund still is missing from my account. My bank has confirmed that the fund was deposited to the Mayzus Financial Service Limited. I open a ticket# UHV-108-63758 in BTC-E.com but the customer service in BTC-E.com insisted that the fund was not received. How should I go from here to look for my money. My bank said that they could "trace" the money for me. What else should I do? Any suggestions and any experiences are appreciated. Thanks.
Title: Re: BTC-E Disputed Claims Support Group Post by: BTC-E CLAIMS on March 11, 2015, 02:20:31 PM I sent an international wire to btc-e. They credited it to my account, but they froze withdrawals for a month. I emailed them and they responded "Hello, please attach SWIFT document" for the wire. I called my bank and they don't know what btc-e is talking about. They were like, there is no such thing as the "SWIFT document." Plus, it's weird that btc-e responded to my question about frozen withdrawals by asking about the wire. They already received it, as acknowledged by btc-e and verified by my bank. So I sent btc-e a copy of the receipt from the wire, and I sent them the federal tracking number. This is not a dispute yet. Presumably I will be able to withdraw my funds, although I might have to wait. I am posting because I would like feedback from others who have dealt with btc-e support. The way that btc-e handles support tickets is strange. Maybe it's just a poor command of English. I opened a corporate account with them, had to contact support and similarly experienced a mystifying email exchange.. Their messages were so terse and cryptic, I had a hard time finding out what exactly they wanted. Hi there Birr, Sorry for late reply. Have you been able to make a withdrawal yet? Community Relations BTC-E Disputed Claims Group Title: Re: BTC-E Disputed Claims Support Group Post by: BTC-E CLAIMS on March 11, 2015, 02:27:52 PM Hi, I also have problem with BTC-E.com. I wire transfer USD $4500 to BTC-E.com back in 1/5/2015, but the fund still is missing from my account. My bank has confirmed that the fund was deposited to the Mayzus Financial Service Limited. I open a ticket# UHV-108-63758 in BTC-E.com but the customer service in BTC-E.com insisted that the fund was not received. How should I go from here to look for my money. My bank said that they could "trace" the money for me. What else should I do? Any suggestions and any experiences are appreciated. Thanks. Hello Twang, Has the claim been settled yet? Community Relations BTC-E Disputed Claims Group Title: Re: BTC-E Disputed Claims Support Group Post by: becool on March 27, 2015, 12:53:35 AM Self moderated topic is bs, please create a new non self moderated topic. Also your account have 1 post, thats not a great sign. But official topic of BTC-E self-moderated too. https://bitcointalk.org/index.php?topic=433283.0 And they remove the unwanted messages to them. I suffered from fraud chatmoderator BTC-E Balthazar. This chatmoderator offends me in chat and in the official forum thread, and other topics in the forum. Because of his fraud in Novacoin I lost money. Title: Re: BTC-E Disputed Claims Support Group Post by: BTC-E CLAIMS on April 02, 2015, 02:31:20 PM Self moderated topic is bs, please create a new non self moderated topic. Also your account have 1 post, thats not a great sign. But official topic of BTC-E self-moderated too. https://bitcointalk.org/index.php?topic=433283.0 And they remove the unwanted messages to them. I suffered from fraud chatmoderator BTC-E Balthazar. This chatmoderator offends me in chat and in the official forum thread, and other topics in the forum. Because of his fraud in Novacoin I lost money. Self moderation is ok sometimes I think. Did Balthazar defraud you? You lost money because of Novacoin? Title: Re: BTC-E Disputed Claims Support Group Post by: BTC-E CLAIMS on April 13, 2015, 12:45:12 AM Added a known facts section. Will try to update this thread more regularly now.
BTC-E Known Facts Owner: Registered in: Date of registration: Yearly revenue: Title: Re: BTC-E Disputed Claims Support Group Post by: BTC-E CLAIMS on April 22, 2015, 09:40:40 AM BTC-E Disputed Claims Support Group We are a support group for BTC-E users who have had funds lost on the BTC-E exchange due to hackings, bugs or other reasons where the BTC-E claims department has either rejected the claim or ignored it and refused to reply. We are here for users to listen to your side of the story and why you consider yourself to be entitled to a crediting of funds lost and also for you who refuse to accept sole liability in case of a dispute. We estimate that between 1-5% of BTC-E users have been in a dispute with the BTC-E internal support and the numbers keep adding up. We accept and respect that BTC-E has a large number of happy users that have not been affected or had fund lost but affected users have a right to organize themselves, discuss their situation and compare similarities between claims together. Furthermore, since the BTC-E business registration details are obfuscated there is currently no recourse in cases of dispute which further necessitates the establishing of this community. If you have a disputed claim with BTC-E you can PM us if you want a private response. We will try to reply within 72 hours. What is the amount currently in dispute? Is the BTC-E internal support still replying to your correspondence? What is your position and theirs? You can add as much or as few details about your case as you like. Welcome to the BTC-E Disputed Claims Support Group. We listen to your side of the story and try to assist you if possible. Posting rules: Acceptable: Please be concise, to the point and constructive. Not acceptable: Bad language, intimidation BTC-E Known Facts Owner: Registered in: Date of registration: Yearly revenue: BTC-E Disputed Claims and Resources Here are some links to previous claims and other hopefully relevant resources. Will try to update with more info as soon as possible. http://bitcoinmagazine.com/1846/btc-e-attacked/ https://www.cryptocoinsnews.com/cryptocurrency-exchange-cryptsy-owner-paul-vernon-face-lawsuit/ https://www.reddit.com/r/Bitcoin/comments/1rf0bh/warning_btce_selectively_scamming/ https://www.reddit.com/r/Bitcoin/comments/1rfdbv/how_much_profit_does_btce_make/ https://litecointalk.org/index.php?topic=4544.0 http://silverlaw.com/blog/silver-law-group-files-lawsuits-against-cryptocurrency-exchanges-bitcoin-savings-trust-and-cryptsy/ http://silverlaw.com/securities-lawyers/2014/10/silver-law-group-files-lawsuits-against-cryptocurrency-exchanges-bitcoin-savings-trust-and-cryptsy/ http://bittrust.org/btc-e https://bitcointalk.org/index.php?topic=83794.0#post_toc_37 https://bitcointalk.org/index.php?topic=576337 Updated disputed claims and resources section Title: Re: BTC-E Disputed Claims Support Group Post by: shangguanyq on April 29, 2015, 01:42:01 PM I have tranfer 3 deposits total 365000 usd to the bank account of Mayzus Financial Services Limited (according to the btc-e instruction) on Apr 22, Apr 23 and Apr 24. But I do not receive the money in my account until now. My bank told me the 3 funds have been sent. Btce support told me their bank account do not received any one deposit and he promised to check with bank on Apr 28. But today (Apr 29) I have no reply although I ask btce support several times.
Where is my money? How can I take my money back? My btce account: shangguanyq. Title: Re: BTC-E Disputed Claims Support Group Post by: smoothie on April 29, 2015, 07:54:20 PM I have tranfer 3 deposits total 365000 usd to the bank account of Mayzus Financial Services Limited (according to the btc-e instruction) on Apr 22, Apr 23 and Apr 24. But I do not receive the money in my account until now. My bank told me the 3 funds have been sent. Btce support told me their bank account do not received any one deposit and he promised to check with bank on Apr 28. But today (Apr 29) I have no reply although I ask btce support several times. Where is my money? How can I take my money back? My btce account: shangguanyq. Good lord, why would you ever send 365,000USD to a bank you are not near? Why not send smaller increments over time and that way you limit your risk? Title: Re: BTC-E Disputed Claims Support Group Post by: taggartd on April 29, 2015, 08:21:58 PM I have tranfer 3 deposits total 365000 usd to the bank account of Mayzus Financial Services Limited (according to the btc-e instruction) on Apr 22, Apr 23 and Apr 24. But I do not receive the money in my account until now. My bank told me the 3 funds have been sent. Btce support told me their bank account do not received any one deposit and he promised to check with bank on Apr 28. But today (Apr 29) I have no reply although I ask btce support several times. 25 and 26 are no working days. Was a sepa or a swift? time is different. from what country you sent the money (on relative big amount banks are suspicios..)? I only know that i've read a lot of complaints about btc-e, my experience is positive, i never had problems in 3 years (i never made bank transfer in/out but all the other methods yes). Where is my money? How can I take my money back? My btce account: shangguanyq. and i think smoothie gave you the right advice... I'll never transfer so much money without a little trial before! Title: Re: BTC-E Disputed Claims Support Group Post by: BTC-E CLAIMS on May 04, 2015, 01:05:53 AM I have tranfer 3 deposits total 365000 usd to the bank account of Mayzus Financial Services Limited (according to the btc-e instruction) on Apr 22, Apr 23 and Apr 24. But I do not receive the money in my account until now. My bank told me the 3 funds have been sent. Btce support told me their bank account do not received any one deposit and he promised to check with bank on Apr 28. But today (Apr 29) I have no reply although I ask btce support several times. Where is my money? How can I take my money back? My btce account: shangguanyq. Hi Shangguanyq, How is it going with the deposit? Is the support still not replying to you? Admin Title: Re: BTC-E Disputed Claims Support Group Post by: freakying99 on May 04, 2015, 01:16:36 AM I never lost any money there but I have heard that they just rob people when they need extra btc. they are old school scammers and if I ever get robed by them I will come here and give you all the story and I'll join the crusade. Let's not let btce rob anyone anymore tho. If you have been robbed you should post here and help others out who are in the same boat.
Title: Re: BTC-E Disputed Claims Support Group Post by: BTC-E CLAIMS on May 05, 2015, 12:47:36 AM I never lost any money there but I have heard that they just rob people when they need extra btc. they are old school scammers and if I ever get robed by them I will come here and give you all the story and I'll join the crusade. Let's not let btce rob anyone anymore tho. If you have been robbed you should post here and help others out who are in the same boat. I have seen many complaints myself and there are so many disputed claims in existence, which is why I decided to start this group. Title: Re: BTC-E Disputed Claims Support Group Post by: BTC-E CLAIMS on June 07, 2015, 04:50:23 AM Resources:
We have launched a GitHub repository: https://github.com/btceclaims/btceclaims.github.io Images BTC-E Front Page https://cloud.githubusercontent.com/assets/12781348/8022666/20d9aa5c-0d0b-11e5-91d8-ecc24aab1faf.jpg Title: Re: BTC-E Disputed Claims Support Group Post by: BTC-E CLAIMS on July 03, 2015, 08:58:05 AM Investigate discrepancies in BTC-E business practices.
Title: Re: BTC-E Disputed Claims Support Group Post by: Jamacn on July 03, 2015, 10:01:06 AM do you give up another account of btc-e? https://bitcointalk.org/index.php?action=profile;u=33012 Title: Re: BTC-E Disputed Claims Support Group Post by: birr on July 03, 2015, 11:44:09 AM I sent an international wire to btc-e. They credited it to my account, but they froze withdrawals for a month. I emailed them and they responded "Hello, please attach SWIFT document" for the wire. I called my bank and they don't know what btc-e is talking about. They were like, there is no such thing as the "SWIFT document." Plus, it's weird that btc-e responded to my question about frozen withdrawals by asking about the wire. They already received it, as acknowledged by btc-e and verified by my bank. So I sent btc-e a copy of the receipt from the wire, and I sent them the federal tracking number. This is not a dispute yet. Presumably I will be able to withdraw my funds, although I might have to wait. I am posting because I would like feedback from others who have dealt with btc-e support. The way that btc-e handles support tickets is strange. Maybe it's just a poor command of English. I opened a corporate account with them, had to contact support and similarly experienced a mystifying email exchange.. Their messages were so terse and cryptic, I had a hard time finding out what exactly they wanted. Hi there Birr, Sorry for late reply. Have you been able to make a withdrawal yet? Community Relations BTC-E Disputed Claims Group Sorry I haven't been paying attention to this thread. Yes, they enabled withdrawals. I think there are others like me, whose difficulties were resolved, but didn't think to come back on this thread and report it. Title: Re: BTC-E Disputed Claims Support Group Post by: bitnanigans on July 03, 2015, 01:10:51 PM They need to hire better English speaking support staff.
Title: Re: BTC-E Disputed Claims Support Group Post by: BTC-E CLAIMS on July 04, 2015, 05:21:11 AM do you give up another account of btc-e? https://bitcointalk.org/index.php?action=profile;u=33012 No, that is not my account. Title: Re: BTC-E Disputed Claims Support Group Post by: BTC-E CLAIMS on July 04, 2015, 05:28:17 AM They need to hire better English speaking support staff. That is one issue. What's worse is that by our estimation there are hundreds or even thousands of unsettled claims. Whenever there is a dispute their claims department tends to stop replying and then there is no recourse. This is a serious problem and one that we will try to rectify. It is not just or fair that their business has the final say or right to ignore claims at will. They are running a traditional business and not a DAO and need to be held accountable for faults that occur on their side. Title: Re: BTC-E Disputed Claims Support Group Post by: BTC-E CLAIMS on July 18, 2015, 01:00:54 PM Currently contacting former BTC-E users that still have unsettled claims with the exchange.
Title: Re: BTC-E Disputed Claims Group Post by: BTC-E CLAIMS on August 17, 2015, 05:42:48 AM The BTC-E Disputed Claims Group now has a Google Group.
You can visit it and post information about your claim(s) here: https://groups.google.com/forum/#!forum/btc-e-disputed-claims-group (https://groups.google.com/forum/#!forum/btc-e-disputed-claims-group) Title: Re: BTC-E Disputed Claims Group Post by: BTC-E CLAIMS on January 12, 2016, 10:01:26 AM If your BTC-E account was hacked any you lost funds due to security vulnerabilities with the site and the "customer service" department refuses to even reply or provide details, what is your best course of action?
Option I: Legal Action Option II: Community Action Title: Re: BTC-E Disputed Claims Group Post by: BTC-E CLAIMS on September 10, 2017, 05:29:52 AM Ok, I have updated the website a bit:
http://btceclaims.github.io We are an independent community of previous BTC-E users who have been affected by hackings, scams or the shutdown of the BTC-E exchange. Together we discuss the best course of action. Title: Re: BTC-E Disputed Claims Group Post by: erk on September 10, 2017, 05:37:51 AM Such a bunch of trolls, never seen anything like it.
If you had bothered to read the updates on the BTC-e site https://btc-e.nz/news/5 you would know that the support ticketing system is supposed to go online sometime later today for the first time since the site was resurrected a week ago. Yet you persist with such nonsense as if there has been some giant scam going on. The only giant scam I can see is the FBI seizing the btc-e.com severs in the first place under a dubious search warrant. Where is the legal battle against that? Why did OKPAY suspend the BTC-e fiat accounts? Where is the law that allowed them to do that? Title: Re: BTC-E Disputed Claims Group Post by: BTC-E CLAIMS on September 10, 2017, 06:44:21 AM Such a bunch of trolls, never seen anything like it. If you had bothered to read the updates on the BTC-e site https://btc-e.nz/news/5 you would know that the support ticketing system is supposed to go online sometime later today for the first time since the site was resurrected a week ago. Yet you persist with such nonsense as if there has been some giant scam going on. The only giant scam I can see is the FBI seizing the btc-e.com severs in the first place under a dubious search warrant. Where is the legal battle against that? Why did OKPAY suspend the BTC-e fiat accounts? Where is the law that allowed them to do that? You are entitled to your opinions but don't call anyone here a troll. Lots of people have no access to their funds because of BTC-E issues in the past and after the recent shutdown and we will definitely continue planning our course of action together. Title: Re: BTC-E Disputed Claims Group Post by: investgroup on September 11, 2017, 10:35:24 PM You are entitled to your opinions but don't call anyone here a troll. Lots of people have no access to their funds because of BTC-E issues in the past and after the recent shutdown and we will definitely continue planning our course of action together. 1. Пoчeмy вы нe иcпpaвляeтe нeпpaвильныe дaнныe o влaдeльцax биpжи? Дaнныx в ceти yжe впoлнe дocтaтoчнo... 2. Пoчeмy вы нe paзмecтитe дaнныe нa иcтинныe пpичины, пoчeмy мнoгиe люди пoтepяют дocтyп к cвoим cpeдcтвaм?.. Бoитecь пpeдъявить пpeтeнзии к GOOGLE и DST group?.. Title: Re: BTC-E Disputed Claims Group Post by: jjb2 on November 24, 2017, 08:04:05 AM I lost a lot of money when I transferred bitcoin to BTC-E. I came across an article on Google ‘how to by litecoin with bitcoin’ I was able to transfer money in but when I wanted to take it out they wouldn’t let me; they came up with excuses asking me to wait and then they wanted me to scan my ID. I knew then it was a fraud and that they were not only going to refrain from giving my money back but they probably wanted to do identity theft. I had over 6700 in litecoin; Can someone email me and try to help me get my investments back?
Joebareett2005@gmail.com and jjb2_2000@yahoo.com |
