BTC-E Disputed Claims Group

[Jamacn]

do you give up another account of btc-e? https://bitcointalk.org/index.php?action=profile;u=33012

[birr]

I sent an international wire to btc-e.  They credited it to my account, but they froze withdrawals for a month.  I emailed them and they responded "Hello, please attach SWIFT document" for the wire.  I called my bank and they don't know what btc-e is talking about.  They were like, there is no such thing as the "SWIFT document."

Plus, it's weird that btc-e responded to my question about frozen withdrawals by asking about the wire.  They already received it, as acknowledged by btc-e and verified by my bank.

So I sent btc-e a copy of the receipt from the wire, and I sent them the federal tracking number.

This is not a dispute yet.  Presumably I will be able to withdraw my funds, although I might have to wait.  I am posting because I would like feedback from others who have dealt with btc-e support.  The way that btc-e handles support tickets is strange.  Maybe it's just a poor command of English.  I opened a corporate account with them, had to contact support and similarly experienced a mystifying email exchange..  Their messages were so terse and cryptic, I had a hard time finding out what exactly they wanted.

Hi there Birr,

Sorry for late reply.  Have you been able to make a withdrawal yet?

Community Relations
BTC-E Disputed Claims Group

Sorry I haven't been paying attention to this thread.  Yes, they enabled withdrawals.
I think there are others like me, whose difficulties were resolved, but didn't think to come back on this thread and report it.

[bitnanigans]

They need to hire better English speaking support staff.

[BTC-E CLAIMS]

do you give up another account of btc-e? https://bitcointalk.org/index.php?action=profile;u=33012

No, that is not my account.

[BTC-E CLAIMS]

They need to hire better English speaking support staff.

That is one issue. What's worse is that by our estimation there are hundreds or even thousands of unsettled claims. Whenever there is a dispute their claims department tends to stop replying and then there is no recourse.

This is a serious problem and one that we will try to rectify. It is not just or fair that their business has the final say or right to ignore claims at will. They are running a traditional business and not a DAO and need to be held accountable for faults that occur on their side.

[BTC-E CLAIMS]

Currently contacting former BTC-E users that still have unsettled claims with the exchange.

[BTC-E CLAIMS]

The BTC-E Disputed Claims Group now has a Google Group.

You can visit it and post information about your claim(s) here:

https://groups.google.com/forum/#!forum/btc-e-disputed-claims-group

[BTC-E CLAIMS]

If your BTC-E account was hacked any you lost funds due to security vulnerabilities with the site and the "customer service" department refuses to even reply or provide details, what is your best course of action?

Option I: Legal Action
Option II: Community Action

[BTC-E CLAIMS]

Ok, I have updated the website a bit:

http://btceclaims.github.io

We are an independent community of previous BTC-E users who have been affected by hackings, scams or the shutdown of the BTC-E exchange. Together we discuss the best course of action.

[erk]

Such a bunch of trolls, never seen anything like it.

If you had bothered to read the updates on the BTC-e site   https://btc-e.nz/news/5

you would know that the support ticketing system is supposed to go online sometime later today for the first time since the site was resurrected a week ago.

Yet you persist with such nonsense as if there has been some giant scam going on.

The only giant scam I can see is the FBI seizing the btc-e.com severs in the first place under a dubious search warrant.
Where is the legal battle against that?
Why did OKPAY suspend the BTC-e fiat accounts? Where is the law that allowed them to do that?

[BTC-E CLAIMS]

Such a bunch of trolls, never seen anything like it.

If you had bothered to read the updates on the BTC-e site   https://btc-e.nz/news/5

you would know that the support ticketing system is supposed to go online sometime later today for the first time since the site was resurrected a week ago.

Yet you persist with such nonsense as if there has been some giant scam going on.

The only giant scam I can see is the FBI seizing the btc-e.com severs in the first place under a dubious search warrant.
Where is the legal battle against that?
Why did OKPAY suspend the BTC-e fiat accounts? Where is the law that allowed them to do that?

You are entitled to your opinions but don't call anyone here a troll. Lots of people have no access to their funds because of BTC-E issues in the past and after the recent shutdown and we will definitely continue planning our course of action together.

[investgroup]

You are entitled to your opinions but don't call anyone here a troll. Lots of people have no access to their funds because of BTC-E issues in the past and after the recent shutdown and we will definitely continue planning our course of action together.

1.  Пoчeмy вы нe иcпpaвляeтe нeпpaвильныe дaнныe o влaдeльцax биpжи?   Дaнныx в ceти yжe впoлнe дocтaтoчнo...

2.  Пoчeмy вы нe paзмecтитe дaнныe нa иcтинныe пpичины, пoчeмy мнoгиe люди пoтepяют дocтyп к cвoим cpeдcтвaм?..
Бoитecь пpeдъявить пpeтeнзии к GOOGLE и DST group?..

[jjb2]

I lost a lot of money when I transferred bitcoin to BTC-E. I came across an article on Google ‘how to by litecoin with bitcoin’  I was able to transfer money in but when I wanted to take it out they wouldn’t let me; they came up with excuses asking me to wait and then they wanted me to scan my ID. I knew then it was a fraud and that they were not only going to refrain from giving my money back but they probably wanted to do identity theft. I had over 6700 in litecoin; Can someone email me and try to help me get my investments back?
Joebareett2005@gmail.com and jjb2_2000@yahoo.com