Bitcoin Forum

July 3, 2012, 12:26 p.m.needs_admin_action -> needs_admin_action
I just want to buy bitcoins with my GBP and transfer out and the open order is just stuck there, I can't even cancel it or filll it at all, the whole page seems to be dormant.

July 3, 2012, 12:09 p.m.needs_admin_action -> needs_admin_action
Upone trying to convert my GBP back to bitcoins to transfer out of my account in BTC, the system seems unresponsive, I am having difficulty executing an order to buy bitcoins and trying to cancel the order to buy is also unresponsive.

July 3, 2012, 11:57 a.m.needs_admin_action -> needs_admin_action
Regarding WITHDRAW #xxxxx, status "Requested", (Now Cancelled)

I have Cancelled the transaction due to 2 days of trying to get support with no outcome, I also called the support number today (02081333752 which I thought was for your HQ in london as it says on the website) and I was greeted by an american man who wanted to know why I awoke him at 4am in the morning with this call (it was 12:30pm english time). as this is my first time using your service I am sorry to find this whole experience bizarre, and disturbing, I was going to follow this initial deposit with larger amounts of Bitcoin to be traded on your site, but i have now lost all confidence, as a company trading from England I expected more, If you can't give me some kind of guarantee that i will receive proper service as a customer sadly I am forced not to use this service.

Regards,

July 2, 2012, 11:53 p.m.needs_admin_action -> needs_admin_action
Regarding WITHDRAW #xxxxx, status "Requested",

July 2, 2012, 11:51 p.m.needs_staff_action -> needs_admin_action
July 2, 2012, 11:51 p.m.needs_admin_action -> needs_staff_action

I hope this problem will be swiftly resolved, and that my decision to become a customer of Intersango is the right choice.

Thanks,


July 2, 2012, 8:11 p.m.Donaldneeds_staff_action -> needs_admin_action
July 2, 2012, 8:11 p.m.Donald
Hi,

I will need to put this to the administrator's attention. It is possible the withdraw request was skipped over if it put us over a daily limit.

The administrator will be able to resolve the matter.

Sincerely,
Team Intersango

July 2, 2012, 5:26 p.m.needs_staff_action -> needs_staff_action
The withdrawal was requested on Saturday and has seen no progress at all, now it's Monday and according your withdrawal policy they are processed daily, so can you please give me an explanation of what the current circumstances are ? this is my first time using this particular website and was hoping it was going to be a positive experience.

July 2, 2012, 11:58 a.m.
Support@intersango

Regarding WITHDRAW #xxxxx, status "Requested" when can I expect to recieve my funds ?, also can you please give me details of when you process withdrawals daily e.g. mon-sat and what time of the day?

Thank You,

July 5, 2012, 9:33 p.m.closed -> needs_admin_action
If you actually looked at my account in the first place you would realize this was my order "#xxxxx UKWithdrawalRequest Cancelled   xxx.xx GBP" it is still there in my withdrawal log and it had to be cancelled by myself due to lack of support and you're incompetence in performing such a simple task of withdrawing it to my account in reasonable time, and now you have further proven you're incompetence !. Again the original amount was £xxx.xx, i cancelled this and bought bitcoin and because of you're awkward system it left 0.04 pence in my account, which i agree to forfeit on account closure, if you are capable of performing this simple task,

Thank You, Goodbye

July 5, 2012, 10:45 a.m.Donaldneeds_admin_action -> closed
July 5, 2012, 10:45 a.m.Donald
Hi,

As it costs us 20 pence simply to perform a withdraw there is no way we would withdraw 4 pence.

This is the issue you were experiencing. I was unaware of it as I was unaware of the size of the withdraw.

You should however be able to buy a very small fraction of a bitcoin but in order for the trade to execute you must be offering a high enough rate. If you go to the BUY/SELL tab and put the rate in as 6 and the amount as .007 then the trade should execute instantly and most of your GBP should be converted to 7 thousandth of a BTC.

Sincerely,
Team Intersango

July 6, 2012, 10:36 a.m.needs_user_action -> needs_admin_action
I will say again, I canceled the withdrawal on the 3rd of July, this is 4 whole days after I requested the withdrawal, and you claim withdrawals are processed daily, I got no timely response, and got moaned and groaned at by someone who I regrettably awoke at what they told me was 4am in the morning, when I called you;re domestic U.K number at lunch time.

July 6, 2012, 3:50 a.m.Patrickneeds_admin_action -> needs_user_action
If you cancel your withdrawal requests how do you expect them to ever get sent?

July 5, 2012, 9:53 p.m.needs_admin_action -> needs_admin_action
And again i wish you to close my account and destroy all of my personal information linked to the account, thank you

You sound like a douchebag. I've done dozens of transactions with them and never had a problem. Maybe the problem is you?

https://www.google.com/webhp?sourceid=chrome-instant&ie=UTF-8&ion=1#hl=en&gs_nf=1&tok=4xHRFYMz2lcn2eZN97UQYA&cp=12&gs_id=1&xhr=t&q=442081333752&pf=p&output=search&sclient=psy-ab&oq=442081333752&gs_l=&pbx=1&bav=on.2,or.r_gc.r_pw.r_cp.r_qf.,cf.osb&fp=d7a50cc02f3c90da&biw=1280&bih=685&ion=1

There's only one result for that number on Google where you'll learn the guys name.

~Bruno~

and because of you're awkward system it left 0.04 pence in my account, which i agree to forfeit on account closure, if you are capable of performing this simple task,

As all of you can see he managed to waste a huge amount of our time here and has been consistently irate and unreasonable.

Other people with the same issue have managed to be reasonable and not abusive.

As for the size of the company, of course we are small if we were any larger the fees would be 20%.

Everybody at Intersango could be making more money doing other things, but we all like bitcoins so we do this.

People who are abusive towards us when things do not go perfectly will absolutely not be tolerated.

Edit: as for order execution the model we use is the same as used by every major stock/forex exchange in the world, your ignorance is hardly our fault

... as a company trading from England I expected more ...

As all of you can see he managed to waste a huge amount of our time here and has been consistently irate and unreasonable.

Other people with the same issue have managed to be reasonable and not abusive.

As for the size of the company, of course we are small if we were any larger the fees would be 20%.

Everybody at Intersango could be making more money doing other things, but we all like bitcoins so we do this.

People who are abusive towards us when things do not go perfectly will absolutely not be tolerated.

Edit: as for order execution the model we use is the same as used by every major stock/forex exchange in the world, your ignorance is hardly our fault

Intersango cares greatly about our support and service. We are always happy to answer any questions. Please feel free to email us anytime. We will respond in a timely manner.

We also suggest that our users send in suggestions for improvement. We try to make Intersango as intuitive and easy as possible. To give our users the best in features and functionality, we are actively working on development of our service. If you have any suggestions, we will strongly consider and hopefully realize those suggestions.

Do not hesitate to contact us.

As all of you can see he managed to waste a huge amount of our time here and has been consistently irate and unreasonable.

Other people with the same issue have managed to be reasonable and not abusive.

As for the size of the company, of course we are small if we were any larger the fees would be 20%.

Everybody at Intersango could be making more money doing other things, but we all like bitcoins so we do this.

People who are abusive towards us when things do not go perfectly will absolutely not be tolerated.

Edit: as for order execution the model we use is the same as used by every major stock/forex exchange in the world, your ignorance is hardly our fault

As all of you can see he managed to waste a huge amount of our time here and has been consistently irate and unreasonable.

Other people with the same issue have managed to be reasonable and not abusive.

As for the size of the company, of course we are small if we were any larger the fees would be 20%.

Everybody at Intersango could be making more money doing other things, but we all like bitcoins so we do this.

People who are abusive towards us when things do not go perfectly will absolutely not be tolerated.

Edit: as for order execution the model we use is the same as used by every major stock/forex exchange in the world, your ignorance is hardly our fault

Just use Bitstamp, never any problems.
MTGox charges too much fees and intersango, well what to say about them, they are as "bad" as MTGox.

Speaking of MTGox I've got an international wire for 500 pounds after 12 days still not arrived. :-\

And care to explain the Bum member of staff who answered the phone while hung over in bed and hurled abuse at me ?,  >:(

You should list your troubles with Paypal, Amazon, your classmates and all the others since you are already on a roll. I bet they are all assholes.

The number on Intersango's site clearly says +44.... and not +1. What's more likely? That you dialed the wrong number or that Intersango has a forward on their own cost to some random guy in South Dakota, or whereever?

They were always, and also today, very responsive to me. I did not make an issue of 0.04 pence and I did not question their capability of closing an account, though. You should not call the system awkward because a tiny amount is left after a deal. That is simply the way trading systems work.

You might want to try politeness. It works miracles.

And care to explain the Bum member of staff who answered the phone while hung over in bed and hurled abuse at me ?,  >:(

stuff

When you forget to type the country code (+44) before an international phone number, the American phone switching systems interpret the next three digits as an "area code". American states (and larger cities) each have their own area code. This helps users of the phone system (just like you, John!) to avoid making calls to the wrong person or company.

208 is the area code for Idaho. Because there aren't many people there, this code covers the entire state and no city needs its own area code. When you call a 208 number, you could reach any person in the whole state, but none of those people will work for Intersango, because Intersango is in London.

America also has things called "time zones". Little countries like England don't need these, because they're so small (just like you, John!) that the sun can shine on the whole country at once. But America is a very wide country, so the sunlight can only hit one side at a time. This means that when it's lunchtime on the east side of the country, it's still dark on the west side of the country, and most people sleep during the dark.

Sleep is important. Sleep is what you do while your computers are finding bitcoins. Sleep refreshes your mind and your heart, so that you can be nice to people when you talk to them on the phone. But phones are loud when they ring. This makes people stop sleeping. These people will be angry.

Now we've learned about both "time zones", which let other people sleep in the dark while you're having lunch, AND about "area codes", which let you call people even if they're so far away that it's dark while you're having lunch. Do you see the problem here, John? Modern technology allows us to call people while they're trying to sleep in the dark, just by forgetting to type two little numbers. They're not even different numbers; they're both 4.

Four. Four four. Plus four four for four ford four fnord four four.

You are getting tired of reading about fours. You are getting very sleepy, just like the people in the dark in Idaho. You hear only the sound of my typing. You will do as I command. Whenever you see the trigger word "Intersango", you will send a bitcoin to 1JrJoh2ggdQSyxTcZkDQtPUapn9ptRergP. You will awake now and remember nothing.

4) You probably work for Intersango and registered here to give me some crap on this thread or why else would you make such a comment here,

Actually, I registered to troll some other guy, but I need to get my post count up before I can post on that thread.

Thanks.  ;D

5) America was part of the British Empire at one point in history, so cut the crap about England being too small and insignificant, and after all what language do you speak in America.... oh yes it's English,

As all of you can see he managed to waste a huge amount of our time here and has been consistently irate and unreasonable.

Other people with the same issue have managed to be reasonable and not abusive.

As for the size of the company, of course we are small if we were any larger the fees would be 20%.

Everybody at Intersango could be making more money doing other things, but we all like bitcoins so we do this.

People who are abusive towards us when things do not go perfectly will absolutely not be tolerated.

Edit: as for order execution the model we use is the same as used by every major stock/forex exchange in the world, your ignorance is hardly our fault

July 7, 2012, 9:23 p.m.Patrickneeds_admin_action -> closed
We are required to maintain accurate records.

Your account was already locked.

July 7, 2012, 10:16 a.m.closed -> needs_admin_action
Please close my account and destroy my personal details thank you.

Grumpy man who answered your call was phantomcircuit himself, CTO of Intersango. I think Intersango would do themselves a favour if they removed him from customer support role.

Speaking of MTGox I've got an international wire for 500 pounds after 12 days still not arrived. :-\
I'm quite happy with the service I've received from GOX so far and they are always quick to respond to any query, they did say it takes 12 days to process an international wire or something when I asked a few days ago, and I think they were pleasant to deal with.
I hope I can just stay with GOX and everything works out with them, they deal with 90% of Bitcoin transactions so I hope think they can't be that bad.

Thank you for your comment.  We usually reply to our customers within  1 day as we now have a 24 hours Support for 6 days (Sunday off). If you require any further assistance regarding your withdrawal, please feel free to contact us at the Support Desk and we will track your withdrawal status for you.  We look forward to being able to serve you again.

i still think intersango is good , also better if they get someone else for customer support

i would probably stay away from intersango and use one of the smaller cash-in-the-mail services...

but one thing i dont like is they dont delete your account/details. I dont want them keeping info in database

Bitcoin exchanges are not Facebook.

You can't just delete all the information that is linked to your account without messing up the accounting.
And if transactions remain they have to be linked to an account :)

It's more to do with the requirements by certain laws on keeping records for a certain period of time (usually about 3 years) in case of any illegal activity.

These apply to properly registered financial providers. Not a plain company running in a gray area with a polish bank account.
See this (http://wck2.companieshouse.gov.uk/1dd17a9f7c0e025b72e43aeb24cdff98/compdetails).

Retention of Personal Information

We will hold your Personal Information only for as long as it is necessary for us to do so, having regard to the purposes described in this Privacy Policy and our own legal and regulatory requirements. In accordance with our record keeping obligations we will retain Accounts and Personal Information for, at least a period of five years after they are closed by Members.

I was just going off Mt.Gox policy as a guideline which dictates that they are obliged to do so for at least 5 years https://mtgox.com/privacy_policy (https://mtgox.com/privacy_policy)
...
If Intersango are keeping information when they have no obligation to do so then they are just being awkward I suppose.

we all want the bitcoin trading industry to gain a better legal recognition. And the first step to do so is to honestly acknowledge that, as of today, we all operate in a completely gray area with high legal risk and uncertainty.

Asking for better legal recognition is asking for a legal situation where it is impossible to comply.

What makes you think law makers are going to be in any way supportive of an online currency that would put an end to these wet totalitarian dreams?

I'm sick of all this Intersango bashing. Your just fucking jelous that someone else is making the money than you. Why don't you go out and start your own exchange if you think your so great.

Intersango hardly make any money at all in their puny little exchange, Mt.Gox makes more money in an hour than they can make in a year.

And the trading system is like something from medieval times it would only take a small amount of code to calculate how many bitcoins you can buy with the amount of money you type in, instead they use this draconian method and you end up with an obscure amount of currency left in you're account like 0.04 pence, it's a wonder how people trade on this site.

1) I called from england and england does have area codes and the intersango area code is 02081 which means london you freaking Neanderthal,
2) England is part of the European Union which is far bigger than the U.S.A OK idiot and they have time zones and country codes there too,
3) My name isn't John Wayne and I'm not little, obviously you don't even know who John Wayne is,
4) You probably work for Intersango and registered here to give me some crap on this thread or why else would you make such a comment here,
5) America was part of the British Empire at one point in history, so cut the crap about England being too small and insignificant, and after all what language do you speak in America.... oh yes it's English,

END OF RANT

2) England is part of the European Union which is far bigger than the U.S.A OK idiot and they have time zones and country codes there too,

Umm... The EU is less than half the size of the US.

Thanks for providing proof that you are indeed a troll, meet my (and probably several others') ignore list.

Maybe geographically, but certainly not regarding intelligence, civilization and culture.

You mean, like the vast majority of exchanges and trading systems? They even show you the total value of your order before you submit it...

Now for some balance:

As a UK Citizen with a GBP bank account, almost every withdrawal I've ever made (I'm a miner to the extent of a few gigahash, so I never really need to buy to finance my bitcoin spending...) has been done via intersango. Looking back through my history I've been cashing out a few hundred pounds per month there since back when it was Britcoin.

I have never had a withdrawal take more than 2 days, and the fees are pretty minimal too.
Given all the horror stories of people waiting months for four and five figure payments from Mt Gox, I would imagine Intersango isn't exactly a great risk comparatively...

Pathetic  ::)

Bitcoin is directly in the way of the cashless society (http://www.cbsnews.com/8301-202_162-57399610/sweden-moving-towards-cashless-economy/) people in the government. Asking for better legal recognition is asking for a legal situation where it is impossible to comply. Their goal after all is complete tracking and control of all financial transaction. No tax evasion any more and if you do illegitimate things, government can cancel the transaction in real time. What makes you think law makers are going to be in any way supportive of an online currency that would put an end to these wet totalitarian dreams?

As for these 2 ASSHATS just to mention 1 country in the EU, Russia alone is double the size of America.

@Bitcats go and drink some moonshine you inbred Hillbillie.

Maybe geographically, but certainly not regarding intelligence, civilization and culture.

Could you post a schedule of when each of your personalities will be on duty? Then perhaps your paying customers could arrange to deal with the version that is pleasant and helpful, instead of the arrogant suffering bastard who presumes to tell us what behaviours will be tolerated. I don't have a degree in customer service or anything, but I'm pretty sure that telling the people you are screwing about with poor service that their ignorance is not your fault, when in fact it is your simple inability to handle the most basic tasks is not the best way to run a "business".

But you just keep on keeping on... every day you guys show the world just what you think of your victims err, customers.