Bitcoin Forum

Unfortunately Cryptsy is unresponsive, ignoring support requests.  And we are forced to take up the matter in public media.

I hope this is a simple mistake, and not a pattern.  But we’ve given Cryptsy every chance to make things right, yet they continue to ignore us.

I’m helping a friend with an XRP trade.  We choose to exit the position using Cryptsy.

We deposited the XRP in Cryptsy.  And tried to place a stop-loss order.

We got errors with the order.  So we sent a support request regarding the stop loss errors.

A day or 2 later we login to the account to test if Cryptsy has fixed the issue.  The XRP was missing.  We checked the transaction history.  Nothing shows.  It’s as if it was never deposited.

We open a support ticket.

We get a response back asking for the username & email.  We send the username & the XRP deposit transaction details.

And that’s the last we have heard from them.  That was 4 days ago.

We’ve contacted them multiple times since.  All showing in the ticket history.

Yet they continue to ignore us.

In the meantime our stop loss has long been hit, and the market continues down.  Causing us to lose yet more every day.

I want to give Crytpsy every benefit of the doubt here.  But they simply refuse to respond.  

If you have coins in Cryptsy be advised.  Deposits are showing up missing, and Cryptsy simply ignores you when you try to get it resolved!  

Cryptsy agents reading this, get this resolved, or we’ll take up a suit, not just for the missing coins, but also for the wealth lost because of the delay in giving us access to our funds.

Cryptsy, you already have enough legal issues.  Don’t add to the pile.

Is 4 days such a long time?
Not saying anyone is right or wrong, but i can easily imagine a scenario where they could be understaffed and at the same time get a huge backlog of problems to respond to and it can take a bit longer than 4 days...

in the past ive seen cryptsy to be responsive, so hopefully this is an innocent delay for some reason.

I hope you're right.

But 4 days is unacceptable.  It's unacceptable in any market.  But particularly unacceptable in a time-sensitive trading environment.

Seems you are not the only guy having problem here as there were few others who made complaints about deposit not appearing. I'm not really sure what happened but 4 days is really a long time to wait. I guess, the only way is still through the support staff.

I've seen my coins appear and disappear tons of times on there, the servers are overloaded. Luckily I only store shitcoins there.

Agree, 4 days is a very long time. But personally I'd just chase them after 12-24 hours if no reply, maybe it's just a case of mistake made by member of staff (marking you ticket as 'resolved' or not passing it to relevant person etc).

Try contacting them again. Contact Vern on Twitter and see if someone answers you, or contact them directly through the phone. Make multiple support tickets if needed, and try to talk to them through the chat!

This is really bad for their image... People with large funds have constant problems there. There's a guy on Reddit who can't withdraw 180 BTC... Never put much there myself, but I also had some problems with them every now and then.

Stop loss orders are only meaningful if there is some counter-party on the other end of the trade willing to buy your coins.

With some of these Alt coins, I suspect there are cases where days go by with NOBODY willing to buy them. At any price.

I feel that Big may pull the plug on Cryptsy and run with the money anytime soon.

I'm more then aware of this, and plan our stop-losses accordingly.  This market volume can more then handle the planned trade.

My experience with Cryptsy had been overall descent with a few hair pulling experiences few and far between, mostly when it is detrimental.


If a coin gets dumped or pumped and your coin is not ALREADY deposited you are screwed.   You will not be able to deposit fast enough to profit or cut losses.

Basically if the volume on a coin is too high the exchange just cannot handle it.  You cannot capitalize on moves unless you store your coins there and have them on hand to work with (which I refuse to do).



Otherwise it seems to work great for constantly missing opportunities.

Saw someone complaining on Reddit about 180 BTC withdrawl being held. For what its worth, I had like 11 Bitcoins on Cryptsy at some point the withdrawal was taking awhile (About 1+ Year ago), Took a couple days after that to resolve the situation. Just remain calm, and prepare for the worst, hope for the best. I can't speak for Cryptsy now, but it has been a pretty reputable site back when I was using it regularly, we all know these things can change quite quickly.

That won't happen. Don't go getting yourself all worked up.

Yes, Same thing happened to me, stop loos not work, disappear!

From what I've heard, cryptsy is like the main place to go to purchase and hold the worst of the worst of the shitcoins. My friend, who's had a habit of using a portion of his meager overall bitcoin holdings to purchase crap coins there, had an email alert pop up of someone trying to sneak into his account. He's into the cannibascoin stuff falling prey to all the hype of the organizer thinking it'll 'take off' one day but lucky for him he was able to lock down this account - don't ask me how - and claims he just won't use it anymore until he hopes to exit those coins for bitcoin. However, he still doesn't get that their may never be any other users there that will want his stash of crap. I at least give poloniex credit for de-listing certain coins that are over the top garbage. They have enough alts there to satisfy one's appetite for such things and seem to be head and shoulders more legitimate than cryptsy, just sayin.

Just say no to alts, I wasted at-least 8 months of my life messing around trading/mining/creating one. Main benefit is my understanding of Bitcoin as a whole is much better, in my mind sidechains will eventually kill most existing chains which refuse to peg to Bitcoin as a Sidechain. Sites like Cryptsy might be phased out altogether as advances in/ontop of the protocol emerge.

Yeah, I'll tell you what's wrong: it's turning into a SCAM

Not sure how the system on stop losses works but that could be one of the probability that leads to the problem. In fx exchange, there can never be short of buyers and sellers but in certain cryptos where trading volume is low, that is most likely to happen.

Then why do they list them in the first place?  While Bittrex gives advance notice, "This coin will be delisted in 2 weeks if the daily volume does not exceed .2 BTC", Poloniex sells you a coin and the next day they say they're delisting it, no discussion, no warning.  In December Poloniex announced 17 delistings in one day of coins that apparently weren't worth having - which was over 10% of all their coins.  And why?  To make room for new crap that they will eventually delist.

All of these exchanges are in bed with the scamcoin and shitcoin creators - all of them. Some exchanges even make own coins. There is no exception. All of the exchanges are corrupt.

Even Realsolid at mcxNOW?
No way! He'd never come out with a Real-coin or RealSolidcoin and start his own exchange to sell it... :P

Not to point out the obvious white elephant in the room, but the problem with Cryptsy are all the altcoins.

Why the fuck would anyone EVER store any significant amount of coins on an exchange, especially one like cryptsy. Seriously. You're basically ASKING to get ripped off.

Until we get a viable P2P exchange counter party risk is something we have to live with.  Transferring coins in, doing the trade, then transferring them out.  That is if the exchange honors the actual deposit & withdrawals... Which Cryptsy, so far, has failed to do in this particular case.

....invest in a fiat plumbing system for banks in the first place.

(And then choose Cryptsy to cash it out).

Cryptsy coin loss procedure:

[1] - create order
[2] - procedure complete

ok - now I've had my comedy mileage out of this case I'll try to help a bit if I can:

Cryptsy, in my experience has 2 characteristics:

[1] - their platform is probably the buggiest in the world (e.g. when I traded there I encountered all sorts of hair-stand-on-end conditions such as negative balances and such. I managed to trade my way back to something that looked sensible but I had to check back every day to check some 'ghost order' hadn't come back to f*ck up my portfolio). That's how bad it is, so your experience doesn't surprise me in the least

[2] - on the positive side I never found them to be willingly malicious. They usually did try to sort things out, it's just that the platform was so unbelievable crap that it was difficult to tell

I would keep trying. Try a few things to 'reset' your account such as:

 - deposit and withdraw a tiny few ripple to 'clean' the pipes (seriously ! that's the type of thing you need to do over there)
 - do the same with a trade. Buy and sell a few ripple to attempt to force a balance update etc
 - keep trying to contact Cryptsy and use alternative channels such as twitter etc
 - if you don't get anywhere in another couple of days just raise merry hell
 - if you don't get anywhere in 2 weeks write the whole lot off and put it down to bad experience and don't buy any ripple or use cryptsy ever again

Yeah. I was the lucky one as well as I never had any issue thus far using their service. Considering they have been so long in the business there's really no reason for them to have some isolated case jeopardize their reputation. Following this closely to see the final outcome.

I haven't made thousands of trades, but easily in the hundreds. A problem every once in a while, but never anything that wasn't resolved by waiting a couple of minutes or by logging off and back on. Also, I keep my few alts (currently only holding LTC and DOGE) in offline storage.
If I experienced an issue for days, like the OP, that they couldn't fix- I, too, would be upset.

Very interesting, will be keeping a eye out now with deposits. Thanks for the heads up !

Just a little update, had a few deposits go to cryptsy, and everything seems to be fine so far. Hopefully, this is just a problem with the op's account, which, hopefully, gets fixed soon :D

UPDATE:

I want to keep the community updated.  And clarify the situation for anyone who might be a Cryptsy user, and of course be more then fair to Cryptsy.

It took way too long, but this issue has finally been resolved. 

The good news is Cryptsy wasn’t running with the coins.  Thank God.  The coins were deposited in the wrong account. 

While Cryptsy handled the customer support poorly, ignoring us for days at time, the good news is, Cryptsy wasn’t running with the cash.

Hopefully this was an isolated incident and/or Cryptsy streamlines their client support.  All things considered, I’ll tentatively continue business with them when necessary.

Yes this is very true, that's how the shit/scamcoins get on there to begin with. Bter was proven to have made its own coin to pump and dump. (At least one)

Small teams making money from unaware investors- the game is to rigged to even bother

If I had to chose only place to leave coins for day trading purposes then that would have been poloniex. Anything else is a big risk imo.