Attention Cryptsy Users: Somethings Very Wrong With Cryptsy Lately. Be Advised.

[Sage]

Unfortunately Cryptsy is unresponsive, ignoring support requests.  And we are forced to take up the matter in public media.

I hope this is a simple mistake, and not a pattern.  But we’ve given Cryptsy every chance to make things right, yet they continue to ignore us.

I’m helping a friend with an XRP trade.  We choose to exit the position using Cryptsy.

We deposited the XRP in Cryptsy.  And tried to place a stop-loss order.

We got errors with the order.  So we sent a support request regarding the stop loss errors.

A day or 2 later we login to the account to test if Cryptsy has fixed the issue.  The XRP was missing.  We checked the transaction history.  Nothing shows.  It’s as if it was never deposited.

We open a support ticket.

We get a response back asking for the username & email.  We send the username & the XRP deposit transaction details.

And that’s the last we have heard from them.  That was 4 days ago.

We’ve contacted them multiple times since.  All showing in the ticket history.

Yet they continue to ignore us.

In the meantime our stop loss has long been hit, and the market continues down.  Causing us to lose yet more every day.

I want to give Crytpsy every benefit of the doubt here.  But they simply refuse to respond.  

If you have coins in Cryptsy be advised.  Deposits are showing up missing, and Cryptsy simply ignores you when you try to get it resolved!  

Cryptsy agents reading this, get this resolved, or we’ll take up a suit, not just for the missing coins, but also for the wealth lost because of the delay in giving us access to our funds.

Cryptsy, you already have enough legal issues.  Don’t add to the pile.

[1714770099]

1714770099

[gjgjg]

Is 4 days such a long time?
Not saying anyone is right or wrong, but i can easily imagine a scenario where they could be understaffed and at the same time get a huge backlog of problems to respond to and it can take a bit longer than 4 days...

in the past ive seen cryptsy to be responsive, so hopefully this is an innocent delay for some reason.

[Sage]

I hope you're right.

But 4 days is unacceptable.  It's unacceptable in any market.  But particularly unacceptable in a time-sensitive trading environment.

[Q7]

Seems you are not the only guy having problem here as there were few others who made complaints about deposit not appearing. I'm not really sure what happened but 4 days is really a long time to wait. I guess, the only way is still through the support staff.

[thejaytiesto]

I've seen my coins appear and disappear tons of times on there, the servers are overloaded. Luckily I only store shitcoins there.

[pawel7777]

I hope you're right.

But 4 days is unacceptable.  It's unacceptable in any market.  But particularly unacceptable in a time-sensitive trading environment.

Agree, 4 days is a very long time. But personally I'd just chase them after 12-24 hours if no reply, maybe it's just a case of mistake made by member of staff (marking you ticket as 'resolved' or not passing it to relevant person etc).

[unamis76]

Try contacting them again. Contact Vern on Twitter and see if someone answers you, or contact them directly through the phone. Make multiple support tickets if needed, and try to talk to them through the chat!

This is really bad for their image... People with large funds have constant problems there. There's a guy on Reddit who can't withdraw 180 BTC... Never put much there myself, but I also had some problems with them every now and then.

[fenican]

Stop loss orders are only meaningful if there is some counter-party on the other end of the trade willing to buy your coins.

With some of these Alt coins, I suspect there are cases where days go by with NOBODY willing to buy them. At any price.

[neurotypical]

I feel that Big may pull the plug on Cryptsy and run with the money anytime soon.

[Sage]

Stop loss orders are only meaningful if there is some counter-party on the other end of the trade willing to buy your coins.

With some of these Alt coins, I suspect there are cases where days go by with NOBODY willing to buy them. At any price.

I'm more then aware of this, and plan our stop-losses accordingly.  This market volume can more then handle the planned trade.

[Ghepetto]

My experience with Cryptsy had been overall descent with a few hair pulling experiences few and far between, mostly when it is detrimental.


If a coin gets dumped or pumped and your coin is not ALREADY deposited you are screwed.   You will not be able to deposit fast enough to profit or cut losses.

Basically if the volume on a coin is too high the exchange just cannot handle it.  You cannot capitalize on moves unless you store your coins there and have them on hand to work with (which I refuse to do).



Otherwise it seems to work great for constantly missing opportunities.

[juju]

Unfortunately Cryptsy is unresponsive, ignoring support requests.  And we are forced to take up the matter in public media.

I hope this is a simple mistake, and not a pattern.  But we’ve given Cryptsy every chance to make things right, yet they continue to ignore us.

I’m helping a friend with an XRP trade.  We choose to exit the position using Cryptsy.

We deposited the XRP in Cryptsy.  And tried to place a stop-loss order.

We got errors with the order.  So we sent a support request regarding the stop loss errors.

A day or 2 later we login to the account to test if Cryptsy has fixed the issue.  The XRP was missing.  We checked the transaction history.  Nothing shows.  It’s as if it was never deposited.

We open a support ticket.

We get a response back asking for the username & email.  We send the username & the XRP deposit transaction details.

And that’s the last we have heard from them.  That was 4 days ago.

We’ve contacted them multiple times since.  All showing in the ticket history.

Yet they continue to ignore us.

In the meantime our stop loss has long been hit, and the market continues down.  Causing us to lose yet more every day.

I want to give Crytpsy every benefit of the doubt here.  But they simply refuse to respond.  

If you have coins in Cryptsy be advised.  Deposits are showing up missing, and Cryptsy simply ignores you when you try to get it resolved!  

Cryptsy agents reading this, get this resolved, or we’ll take up a suit, not just for the missing coins, but also for the wealth lost because of the delay in giving us access to our funds.

Cryptsy, you already have enough legal issues.  Don’t add to the pile.

Saw someone complaining on Reddit about 180 BTC withdrawl being held. For what its worth, I had like 11 Bitcoins on Cryptsy at some point the withdrawal was taking awhile (About 1+ Year ago), Took a couple days after that to resolve the situation. Just remain calm, and prepare for the worst, hope for the best. I can't speak for Cryptsy now, but it has been a pretty reputable site back when I was using it regularly, we all know these things can change quite quickly.

[tins]

I feel that Big may pull the plug on Cryptsy and run with the money anytime soon.

That won't happen. Don't go getting yourself all worked up.

[sergiokkl]

Unfortunately Cryptsy is unresponsive, ignoring support requests.  And we are forced to take up the matter in public media.

I hope this is a simple mistake, and not a pattern.  But we’ve given Cryptsy every chance to make things right, yet they continue to ignore us.

I’m helping a friend with an XRP trade.  We choose to exit the position using Cryptsy.

We deposited the XRP in Cryptsy.  And tried to place a stop-loss order.

We got errors with the order.  So we sent a support request regarding the stop loss errors.

A day or 2 later we login to the account to test if Cryptsy has fixed the issue.  The XRP was missing.  We checked the transaction history.  Nothing shows.  It’s as if it was never deposited.

We open a support ticket.

We get a response back asking for the username & email.  We send the username & the XRP deposit transaction details.

And that’s the last we have heard from them.  That was 4 days ago.

We’ve contacted them multiple times since.  All showing in the ticket history.

Yet they continue to ignore us.

In the meantime our stop loss has long been hit, and the market continues down.  Causing us to lose yet more every day.

I want to give Crytpsy every benefit of the doubt here.  But they simply refuse to respond. 

If you have coins in Cryptsy be advised.  Deposits are showing up missing, and Cryptsy simply ignores you when you try to get it resolved! 

Cryptsy agents reading this, get this resolved, or we’ll take up a suit, not just for the missing coins, but also for the wealth lost because of the delay in giving us access to our funds.

Cryptsy, you already have enough legal issues.  Don’t add to the pile.

Saw someone complaining on Reddit about 180 BTC withdrawl being held. For what its worth, I had like 11 Bitcoins on Cryptsy at some point the withdrawal was taking awhile (About 1+ Year ago), Took a couple days after that to resolve the situation. Just remain calm, and prepare for the worst, hope for the best. I can't speak for Cryptsy now, but it has been a pretty reputable site back when I was using it regularly, we all know these things can change quite quickly.

Yes, Same thing happened to me, stop loos not work, disappear!

[Chef Ramsay]

I've seen my coins appear and disappear tons of times on there, the servers are overloaded. Luckily I only store shitcoins there.

From what I've heard, cryptsy is like the main place to go to purchase and hold the worst of the worst of the shitcoins. My friend, who's had a habit of using a portion of his meager overall bitcoin holdings to purchase crap coins there, had an email alert pop up of someone trying to sneak into his account. He's into the cannibascoin stuff falling prey to all the hype of the organizer thinking it'll 'take off' one day but lucky for him he was able to lock down this account - don't ask me how - and claims he just won't use it anymore until he hopes to exit those coins for bitcoin. However, he still doesn't get that their may never be any other users there that will want his stash of crap. I at least give poloniex credit for de-listing certain coins that are over the top garbage. They have enough alts there to satisfy one's appetite for such things and seem to be head and shoulders more legitimate than cryptsy, just sayin.

[juju]

I've seen my coins appear and disappear tons of times on there, the servers are overloaded. Luckily I only store shitcoins there.

From what I've heard, cryptsy is like the main place to go to purchase and hold the worst of the worst of the shitcoins. My friend, who's had a habit of using a portion of his meager overall bitcoin holdings to purchase crap coins there, had an email alert pop up of someone trying to sneak into his account. He's into the cannibascoin stuff falling prey to all the hype of the organizer thinking it'll 'take off' one day but lucky for him he was able to lock down this account - don't ask me how - and claims he just won't use it anymore until he hopes to exit those coins for bitcoin. However, he still doesn't get that their may never be any other users there that will want his stash of crap. I at least give poloniex credit for de-listing certain coins that are over the top garbage. They have enough alts there to satisfy one's appetite for such things and seem to be head and shoulders more legitimate than cryptsy, just sayin.

Just say no to alts, I wasted at-least 8 months of my life messing around trading/mining/creating one. Main benefit is my understanding of Bitcoin as a whole is much better, in my mind sidechains will eventually kill most existing chains which refuse to peg to Bitcoin as a Sidechain. Sites like Cryptsy might be phased out altogether as advances in/ontop of the protocol emerge.

[moriartybitcoin]

Yeah, I'll tell you what's wrong: it's turning into a SCAM

[Q7]

Stop loss orders are only meaningful if there is some counter-party on the other end of the trade willing to buy your coins.

With some of these Alt coins, I suspect there are cases where days go by with NOBODY willing to buy them. At any price.

Not sure how the system on stop losses works but that could be one of the probability that leads to the problem. In fx exchange, there can never be short of buyers and sellers but in certain cryptos where trading volume is low, that is most likely to happen.

[runpaint]

I at least give poloniex credit for de-listing certain coins that are over the top garbage.

Then why do they list them in the first place?  While Bittrex gives advance notice, "This coin will be delisted in 2 weeks if the daily volume does not exceed .2 BTC", Poloniex sells you a coin and the next day they say they're delisting it, no discussion, no warning.  In December Poloniex announced 17 delistings in one day of coins that apparently weren't worth having - which was over 10% of all their coins.  And why?  To make room for new crap that they will eventually delist.

[balu2]

I at least give poloniex credit for de-listing certain coins that are over the top garbage.

Then why do they list them in the first place?  While Bittrex gives advance notice, "This coin will be delisted in 2 weeks if the daily volume does not exceed .2 BTC", Poloniex sells you a coin and the next day they say they're delisting it, no discussion, no warning.  In December Poloniex announced 17 delistings in one day of coins that apparently weren't worth having - which was over 10% of all their coins.  And why?  To make room for new crap that they will eventually delist.

All of these exchanges are in bed with the scamcoin and shitcoin creators - all of them. Some exchanges even make own coins. There is no exception. All of the exchanges are corrupt.