Bitcoin Forum

These guys are usually great! And they did reply quickly today, but I put in an order amounting to about 13 BTC today, and it has taken hours. When I asked the cust. support people what is going on, they said "Hey,

We're having a small glitch with the MtGox API.

All funds are 100% safe and the orders will be processed ASAP. "  Again, they have been great before. They usually do the transfer within an hour. Should I be concerned? What the heck does that mean? Are we talking about hours? Days? Are they in trouble? They have been so nice, thatI'd really like to keep working with them. Has anyone else encountered this?

Should be resolved fairly shortly, since the owner of MtGox just woke up. The problem appears to be that MtGox's "hot wallet" (the money not kept in cold storage) was depleted, so they have to pull out some funds from storage.

Yep am having an issue since it was my first btc transaction, not thrilled atm. Although I will say that Bitinstant's support has been helpful.

Yup,

Most of the tx's were released, just waiting on the confirmations.

-Charlie

Thanks, you guys! BTW, Charlie: You guys have been awesome, and I would recommend you guys to anyone & everyone!

Still waiting for the fix for this

Yeah, me too. I'm sure that they will fix it soon, though.
 @ Charlie- If you have a moment, would you mind shooting out a message when the issue is resolved and the BTC gets transferred? Thank you so very much & I really appreciate your assistaNCE.

Yes of course

mt gox has made an announcement about this

If your btc wallet is Mt.Gox and you choose transfers to btw address and not Mt.Gox, will it still get delivered?

Hi Charlie, I saw bitinstant doesn't accept btc-e coupons anymore, even before they got hacked, you guys have any particular reason for that? Thanks

Hey, that's false. We stopped accepting BTC-E coupons when the attack started.

As soon as trading starts, we will turn it back on.

-Charlie

Hmm, I'm not accusing or claiming anything so chill down Yankee, was just curious after not seeing it on bitinstant right away. Kudos to you for having a really fast reaction time.

Hey, sorry if my message came off as agressive- was not my intention.

Your question was a good one, and I wanted to make it clear to the forum members who may have thought like you.

I was gonna make it bold but I figured you'd think I was super mad lol

-Charlie

Out of curiosity, how quick was BitInstant's reaction time?

To the Bitcoin withdrawals problem or btc-e hack?

As an update my transaction issue has been resolved.

I would Like to thank Yankee/Charles for his help in this matter and his quick and personal response to me and his follow through.

It is nice to see nice to see there is still great customer service out there. I will do business again with you.

Regards

Shiftley

Well, I guess if it was between those two points, it was good enough.  :P

Thanks!

Can you edit the title of the thread OP ?

Thanks

Nope. It worked fine for me this afternoon.